A Local Charity Providing Excellence In Service

Since 1974

“It’s All In The Attitude”

Annual Program Report Fiscal Year 2016

(July 1, 2015 - June 30, 2016)

LifeSpan Center sponsored by the Coles County Council on Aging, Inc. 11021 E. Co. Rd. 800N Charleston, IL 61920-8632 (217) 639-5150 www.colescouncilonaging.org lifespancenter@colescouncilonaging.org

A United Way Agency The CCCoA is a 501 (c) (3) non-profit organization providing services for older adults and people of all ages and

abilities. The CCCoA operates its programs and services without regard to race, color, national origin, religion, sex, ancestry, marital status, physical or mental handicap, unfavorable military discharge, sexual orientation, age or any

other status protected by applicable law in accordance with Title VI of the 1964 Civil Rights Act.

To find out more about our nondiscrimination obligations or to file a complaint, please contact the Executive Director at

(217) 639-5150, or via the web at www.colescouncilonaging.org — or the IDoA Senior Help Line at 1-800-252-8966 (voice and TTY).

LifeSpan Center Council on Aging, Inc. 11021 E. Co. Rd. 800N Charleston, IL 61920-8632

A Message from CCCoA Board President, Mike Murray…

Another eventful year has now passed, and, as your president, I am pleased to report that the Coles County Council on Aging and your LIfeSpan Center have effectively navigated through a variety of challenges and changes…some foreseen; some not.

It is widely known that our state of Illinois has endured deep fiscal challenges in recent years, and this past year (2106) has been no exception. The state has functioned without a budget since 2015, and the impact on most agencies, not-for-profits (both large and small), educational institutions, and other entities has been nothing short of catastrophic.

The Coles County Council on Aging, though impacted, has weathered this storm (thus far) rather well. This is largely, if not exclusively, due to the excellence of the management team and the wonderful support staff. This small group of people clearly recognized the critical nature of functioning as a team and supporting one another each and every day, especially in the face of adversity.

So what have some of the challenges and changes been? The following is a brief summary of this past year.

Organizational sustainability and stability are our guiding tenets. As financial challenges continue, we will have the capacity to access additional sources of financial support. In response to those financial challenges, the CCCoA Board of Directors has created the new Legacy Program. This program will en-sure long-term quality and viability for many years into the future.

Marilyn Strangeman, Administrative Assistant and past R.S.V.P. Program Director, retired after 39 years of exemplary service. Marilyn was the epitome of the spirit of volunteerism. Her dedication, compassion, and commitment to improving lives and strengthening communities will continue to influence the foundation of community service that we have developed over the past four decades.

If you have not recently visited your LifeSpan Center, I encourage you to do so at your first opportunity. New Programs and features of the Center are routinely being introduced. Remember, our “reason for be-ing” is to improve the quality of life for older adults and their families through programs and services that address the needs of this growing population.

Thank you for your ongoing support of this unique and special asset to our community!

Michael Murray, CCCoA Board President

FY 2016 Board Members

Michael Murray President

Greg Staton Vice-President Sylvia Busbey Secretary

Shirley Snoddy Treasurer

Dr. Mark Esarey Member

George Edwards Member Maxine Frame Member, Emeritus

Peggy Fuesting Member Tim Gover Member

Janet Grove Member

Dr. Ned Hoppin Member Michael Hughes Member

Bud Sanders Member David Skocy Member

Diana Smith Member

Selma Sweeney Member

Coles County Council on Aging, Inc.

Annual Report 2016

Coles County Council on Aging, Inc.

Annual Report 2016

Administrative Staff

Dee Braden, Executive Director

Marilyn Strangeman, Administrative Assistant

Patti Hicks, Fiscal Director

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Retired And Senior Volunteer Program (RSVP) Serving Coles County since 1973

Program Staff: Tracy Peterson, Karen Lee, Cheryl Cosat

The Retired and Senior Volunteer Program (RSVP) provided a variety of opportunities for persons aged 55 and older to participate more fully in the life of their community through significant volunteer service. RSVP promoted the involvement of older persons as community resources in planning for community improvement and in delivery of volunteer service. Senior volunteers were matched to assignments by interests, abilities, preferences and availability of the volunteers and included opportunities to respond to significant community needs. Volunteers were placed through or with volunteer stations (public agencies, private non-profit organizations or a proprietary health-care agency or organization). The assignments varied from one time per year to daily; some of the volunteer stations included: Mattoon Community Food Pantry, VA Iliana Health Clinic, ERBA Head Start classrooms, St. John’s Lutheran School and Carl Sandburg school, for the Pen Pal program, and your LifeSpan Center. RSVP FY2016 Key Initiatives included: —E-filing 1,130 Federal tax returns and 1,147 State tax returns for persons of all ages (free of charge) with total refunds of $1,457,148.00 through the Internal Revenue Service Program VITA (Volunteer Income Tax Assistance) —Increasing interaction with local Veterans through the monthly Veterans Coffee, held at your LifeSpan Center. Average attendance 20+ Veterans each month. —Recruiting and placing 23 new RSVP volunteers in Coles County —Held the second Annual Veteran’s Fair and luncheon at the LifeSpan Center

During the past nine month reporting period (July 2015-March 30, 2016), RSVP placed 188 volunteers, where they contrib-uted 13,530 hours of service.

RSVP received its funding from the Corporation for National and Community Service,

Illinois Department on Aging, Fund-raisers, and sponsor support.

Dee Braden

Ryan Franklin

Peggy Fuesting

Helen Hendren

Mara Hildebrand

Barbra Wylie Lovekamp

Larry Maxedon

Nancy Maxedon

Rosie Schniers

Laura Severson

Mary Kay Spannagel

Jackie Swango

2016 RSVP Advisory Council Members

“An RSVP volunteer relayed that she feels she has made a difference in several women’s life with LifeSpan’s Wig Boutique through the American Cancer Society. She said it is such a great service that we offer free wigs for cancer patients. She loves giving back through this wonderful program that LifeSpan offers. One client was coming in to pick out a wig, but she was so upset about the cancer and getting a wig that she was just overwhelmed by it all and she broke down crying. The volunteer sat with her for over two hours talking and comforting her. This volunteer made a huge difference in this client’s attitude and life.”

Coles County Council on Aging, Inc.

Annual Report 2016

Coles County Council on Aging, Inc.

Annual Report 2016

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The CCCoA Mission & Our Vision

The mission of the Coles County Council on Aging is to enhance quality of life for older adults and people of all ages and abilities. Our vision is to help everyone celebrate the dignity of aging.

We achieve our mission by:

Sponsoring and providing programs and services to benefit older adults in Coles County.

Advising, coordinating, and advocating on behalf of the Coles County senior population.

Provide aid and assistance in determining the needs of older adults in the county.

Encouraging the establishment of action programs and avoiding duplication of services; acting as the clearinghouse and coordinating body to provide efficiency in serving the senior citizens of Coles County.

Assembling and disseminating information about the older adult population in the county and the services available to them to encourage the use of such services.

Informing the general public and governing bodies of the county and state about the needs of Coles County senior citizens.

The Coles County Council on Aging (CCCoA) was established in 1973 and incorporated in 1974 as a not-for-profit 501 (c) (3). Today, our services have grown to include the LifeSpan Center, Dial-A-Ride, LifeSpan Volunteer Program (LSVP), Telecare, and the Family Caregiver Resource Center.

Our Commitment To Community

The CCCoA is committed to the provision of excellence in service to the elderly population of Coles County and to the general public. We acknowledge that many older adults struggle with issues regarding their health, hunger, loneliness, boredom, and financial restrictions. The programs and services of the CCCoA provide our clientele the resources to cope with the challenges of growing older. Your LifeSpan Center also facilitates social, educational, cultural, recreational, health, wellness, and volunteer opportunities through which seniors participate, and contribute to their community. This cooperative relationship provides fulfillment for seniors and much-needed services for others in the Coles County area.

While the mission of the CCCoA focuses primarily on older adults, our services reach a much broader base. Through our community partnerships and interagency collaborations, we help to build a better community by serving the aging no matter what “age” they are today. We also strive to create opportunities for all generations to connect, interact, and serve others, in addition to providing accessibility and ensuring they are manageable to those with restricted capabili-ties. Reasonable accommodations to the facility and all of our programs, will be made if required.

Your generous financial support of your LifeSpan Center can help ensure the transfer of culture and local history from one generation

to the next, preserving the essence of our community’s character.

Family Caregiver Resource Center Serving Coles County since 2001

Program Staff: Jean Shobe

The Family Caregiver Resource Center (FCRC), through Caregiver Advisory Services, provided information and assistance to persons

of all ages caring for individuals over sixty years of age and grandparents, or other relatives over fifty-five years of age, raising

grandchildren. FCRC helped these individuals gain access to services, counseling, consultation and support services, including

scheduled caregiver support groups, caregiver training and education sessions. In addition, FCRC provided assistance to those

grandparents or other relatives under fifty-five years of age raising children through collaboration with ECIAAA and a grant through

the Illinois Department on Aging.

During FY2016, the Family Caregiver Resource Center provided information, assistance, referrals, emotional support, training and

education sessions and support group opportunities to 107 caregivers and 36 grandparents.

Eligibility: Provide service as a caregiver for a person sixty years of age or older, or a Grandparent or other relative fifty-five years of

age or older, raising a relative child who is not more than eighteen years of age.

Fee: None. Clients encouraged to make voluntary contributions.

A heartfelt story about one client’s experience:

Family Caregiver Resource Center’s Key Initiatives:

Outreach Services: Family Caregiver Resource Center staff made home visits to caregivers caring for older individuals who were un-able to come into the office. Program benefits, as well as other programs and referrals, were explained to the caregiver(s) and the individual(s) receiving care.

Caregiver Support Team: Family Caregiver Resource Center maintained a support team comprised of local organizations and professionals who provided valuable assistance/information to caregivers.

Support Groups/Training and Education Sessions for FY16: Family Caregiver Resource Center provided meetings and discussion groups with caregivers in a casual group setting, including Caregiver Brunches, in collaboration with area businesses relevant to caregiving and the Alzheimer’s Association. Evidence-based programs such as Chronic Disease Self Management Program: Live Well, Be Well and Powerful Tools for Caregivers were offered. Additionally, grandparent and bereavement groups were offered as well.

FCRC also participated in other local support group meetings to maintain communication with other community service providers as part of our Mobile Caregiver Services. Additionally, funds were used to purchase educational materials for dispersal at educational sessions and private consultations.

Family Caregiver Resource Center was funded by Title III of the Older American’s Act through the East Central Illinois Area Agency on Aging, Illinois Department on Aging, and client contributions.

“A 50 year old single (divorced) grandmother raising 2 teenage grandsons came in through a referral from the

Salvation Army. The boys’ father was incarcerated and their mother lived in Florida. The grandmother was receiving no

assistance from either parent and received very little through DHS. At the time assistance was requested, the grand-

mother’s utilities were scheduled to be disconnected. Grandmother had just lost her job of 18 years and had no

savings. Her younger grandson had recently stolen her bank debit card and charged more than $1,000 for online

games. To help cover expenses in her dire situation, she obtained a payday loan. Her bank account was seriously

overdrawn due to the abuse of the debit card. The funds she did have in her bank account were to have been used for

rent. Therefore, the rent was another month late.

The boys’ behavioral issues plagued the grandmother, including oppositional defiance disorder, ADHD, Asperger’s

syndrome and bi-polar disorder. The children were chronically truant and were in danger of dropping out of school. A

multitude of other challenges were present as well. The children did receive counseling; the grandmother did not. She

was desperate for assistance. The FCRC program was able to assist the grandmother with her delinquent utility bills

and one month’s rent.”

Coles County Council on Aging, Inc.

Annual Report 2016

Coles County Council on Aging, Inc.

Annual Report 2016

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WITH HEARTFELT THANKS & GRATITUDE for our community that continues to support us...

2016 Partner of the Year Tammy Phillips, Hilltop Skilled Nursing & Rehabilitation Center

2016 Volunteer of the Year Lou Marble, RSVP Volunteer

2016 Donor of the Year Tim Gover, CCCoA Board Member & Mayor, City of Mattoon

Dial-A-Ride Serving Coles County since 1979 — Serving Douglas County since July, 2015

Program Staff: Andy Adair, Stephanie Burton, Doris Caputo, Roger Clark, Loretta Davis,

Lila Drennan, “Chip” Eads, Stacy Eich, Woody Fryman, Audrey Hall, Candy Helmuth, Jenny Hildebrand, Penny Kelly, Justin Kennedy, Marilyn Kimery, Jeanine McVicker, Sherry Miller, Deanna Nettles,

Tom Page, Brian Peterlich, Bryan Phillips, Rick Plummer, Kaycie Sanders, Don Smith,

Kathy Smith, Rona Uphoff, and Eric Wright.

Dial-A-Ride Rural Public Transportation Program provided public transportation in Coles County for individuals over 60, the disabled and the general public of all ages. During FY2016, Dial-A-Ride served 3,400 unduplicated passengers with the traditional and ZIP LINE Dial-A-Ride services in Coles County. A total of 66,887 units of service (one-way trips) were provided through the traditional and ZIP LINE services. (PLEASE NOTE: ZIP LINE tracks only units of service, not unduplicated passengers.)

In FY2016, Dial-A-Ride provided 9,303 demand response trips in Douglas County, serving 187 unduplicated passengers with the tra-ditional Dial-A-Ride service.

Dial-A-Ride continually strives to provide the safest, most economical transportation possible. Fares vary from $.50 to $7.00 each way depending on the passenger’s destination; persons over the age of sixty are encouraged to make a suggested donation of $1.00 each way if they are traveling within the City of Charleston, Mattoon and Lafayette Townships; those under sixty, when travelling within the city limits, pay a fare of $2.00 each one-way trip; all ages pay $4.00 each way when travelling outside a city’s limit. All ages pay $7.00 each way when travelling outside Coles County. Dial-A-Ride serves Coles and Douglas Counties, and also provides out-of-county transportation to Champaign/Urbana and Effingham.

A heartfelt story about one client’s experience from Kaycie Sanders, Dial-A-Ride Administrative Director:

For FY2016, Dial-A-Ride’s hours of operation were Monday through Friday 6 a.m. to 6 p.m., Saturday 8 a.m. – 4:30 p.m. & Sunday

Noon – 8:30 p.m. The ZIP LINE hours of operation were Monday – Friday 8 a.m. – 5 p.m. Nineteen buses, all of which were wheel-chair accessible, provided door-to-door services on a combination demand-response/semi-scheduled basis.

Dial-A-Ride received funding from the Title XX Donated Fund Initiative, Participant Contributions, State of Illinois Department of Transportation, Downstate Operating Assistance Program, the Federal Transit Administration, Fares,

Private Donations, Vehicle Advertising, American Recovery & Reinvestment Act and Service Contracts.

“At the beginning of November, I received a phone call from a woman with concerns about her mother and her need

for transportation. The mother was 102 and had just recently moved from a nursing home in Indianapolis to a facility

in Arcola. The mother’s health was decent, however her mind was ‘starting to slip’. In addition, her dentures were

lost/left at the nursing home in Indianapolis and she had to eat her food pureed. The mother disliked pureed food

and she had started refusing her meals. The daughter was very concerned that her mother’s health would deterio-

rate quickly due to her refusal of the blended foods. She expressed that her main goal was to get her mother a new

set of denturesbefore the holidays so, not only would her mother be able to enjoy the yummy holiday feasts, but,

more importantly, be able to enjoy her favorite food of all… pie!

The daughter found a dentist who would fit her mother with dentures but the dentist was in Mahomet. I instinctively

wanted to help this family—however, Mahomet was not in our transportation area. I called another transportation

program to see if there was any way we could work together to provide this special service. They were hesitant

because this was going to require 5 or 6 trips to complete the process and, with reservations filling up and the

approaching holidays, they were not sure if they could promise a trip every week. After speaking with dispatch, it

was decided that we could in fact fit this trip in once a week until her dentures were finished. The daughter accom-

panied her mother each trip and, for 6 weeks, Dial-A-Ride provided this family with transportation to Mahomet each

week.

It is with a full heart that I can say that her dentures were made and fit to size just before Christmas. We were

informed that the 102 year old mother had her fair share of pie on Christmas Day!”

Coles County Council on Aging, Inc.

Annual Report 2016

Coles County Council on Aging, Inc.

Annual Report 2016

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Coles County Telecare (Tender Loving Care)

Serving Coles County Since July 1975

Telecare Program Staff: Marci Heinbaugh, Jill Conyers, and Ashlee Hayes

During FY 2016, Telecare provided Information, Assistance, Referral, and Outreach Services to a total of 1312 older

adults from Coles County and 101 from other surrounding counties. As a Senior Health Insurance Assistance Program,

426 applications for Benefits Access were submitted and 192 Medicare Part D Enrollments were completed.

The following heartfelt story reflects a sample of the “person-centered” client services that Telecare provided:

Telecare’s Key Initiatives:

Coordinated Point of Entry for Information, Assistance, and Referral Services: Information, assistance and referral

services were provided for persons age 60 and over. Services included assessing client needs, assistance in completion

of applications, providing advocacy to secure needed benefits and services, thus helping our clients to achieve increased

financial security, supplemental nutrition assistance, increased independence, and enhanced quality of life. Follow-up

activities were conducted to ensure the clients’ needs had been met.

Outreach Services: Telecare Staff visited homes of older adults through our “Info on the Go” mobile office service.

During home visits, persons age 60 or over were assessed for benefits and services available, and were assisted in gain-

ing access to those benefits and services.

Benefits Counseling: Telecare assisted clients in completing and submitting various forms to receive benefits from local,

state, and federal programs. Programs included Medicare, Medicare Savings Program, Social Security Low Income

Subsidy (Extra Help), Medicaid, Benefits Access Program, and many others. Medicare Part D Prescription Plan review

and enrollment assistance was provided. Telecare participated in continuing education and training throughout the year

including the Senior Health Insurance Program, Disaster and Emergency Preparedness, Medicare, Medicaid, and Healthy

Aging.

Coles County Telecare receives its funding from Title III of the Older Americans Act, through the East Central Illinois Area Agency on Aging, United Way of Coles County, general revenue dollars, fund raising events, participant contributions, and property tax funds.

Anyone sixty years of age or older or a representative on their behalf is eligible to receive this service. While no fees are collected, clients are encouraged to make voluntary contributions.

“A client contacted Telecare for general Medicaid information. After providing the requested information, the

client was reminded of the current Annual Medicare Open Enrollment period. The client was not interested

in reviewing the Part D plan for the next year because the current plan had been affordable in the current

year. After explaining the importance of reviewing Part D prescription coverage each year, the client

requested that Telecare assist her in reviewing the Medicare Prescription Drug Plan options for the upcoming

year.

The plan comparison was completed and reviewed with the client who was then enrolled into another Medi-

care Drug Plan which would save her over $10,000 in out-of-pocket cost over the course of the next year!

The client was extremely thankful for our time and services provided and, most importantly, the fact that she

would be more financially secure in the upcoming year.”

LifeSpan Center Serving Coles County Since 2008

Program Staff: Eric Cresap and Sherri Pforr

The culmination of 10 years of hard work was seen on November 3, 2008, when the doors of your LifeSpan Center opened for our first day of business and service. The CCCoA had worked on a capital campaign for approximately 10 years to develop and see to fruition your LifeSpan Center—a multi-purpose, intergenerational facility “linking generations and enhancing lives.” Your LifeSpan Center is a hub of community activity and a desirable destination for area businesses, industries, agencies and community groups to gather. The increased space availability has also provided additional areas of opportunity for a training site for area education, health care and social service providers.

Your LifeSpan Center includes: A state-of-the-art 46-seat, stadium-style movie theater, pool table, ping-pong table, foosball tables, mini putting green, Wii gaming system, American Cancer Society Wig Boutique, spa, exercise room, game room, dining rooms, outdoor patio with seating, commercial kitchen, professional grade kilns, library, large print reader, conference room, craft rooms, auditorium, class room, 15 computer stations in a technology lab, Wi-Fi internet access, and outdoor children’s playground area. Your LifeSpan Center also houses all of the CCCoA offices.

A snapshot of the programs and events offered at your LifeSpan Center during FY 2016 includes:

Programs & Workshops

AARP Smart Driver Courses

Affordable Care Act Presentations

American Cancer Society Cancer Awareness Presentations

ACS Wig Boutique

BINGO

Bob Ross Painting Classes with Jim Rhodes

Classe Young Entrepreneurship Classes with

Jeanne Dau

Computer Classes

Family Caregiver Resource Programs

First Aid/CPR Classes

Flu Shot Clinics

Free Blood Pressure Checks & Health Screenings

Free Movies at 1pm Tuesday-Friday

Identity Theft Forums

IL Secretary of State Rules of the Road Classes

Live Well Be Well Programs

Medicare Informational Programs

Monthly Birthday Celebrations—Including Cake!

Monthly Dine with a Doc® Presentations

Office Hours with your Illinois Attorney General

Powerful Tools & Technology Workshops

Quarterly “Lunch with a Lawyer” Presentations

Sarah Bush Lincoln Peace Meal Congregate Meal Pro-gram

SHIP Program

Toes ‘N’ Towels

VITA Income Tax Preparation

Volunteer-Staffed LSC Library (Loretta Lahr)

WITS Fitness Brain Exercise Classes with University of IL Extension Educator, Cheri Burcham

Special Events

Alzheimer’s Association Brunches

Board Appreciation Events

Central Illinois Staging Company (CISCo) Dinner Theaters

Coles County Cop Chase 1-mi. Fun Run & 5K Glow Race

Coles County Non-Profit Time Out Meetings

County Wide Holiday Luncheon 2016

Election Judge Trainings

ECIAAA Public Hearings

Father Daughter Dance (K-6th grades)

RSVP School Pen Pal Parties

RSVP Volunteer Recognition Event

Senior Expo 2016

United Way meetings

2016 Veterans Appreciation Fair

Fitness Opportunities

Arthritis Foundation Exercise Classes with Instructors: Lou Marble, Doris McDonald, Sidna Reavis, Barb O’Brien, Mary Sterling, & Shirley Wilson. (Louise Vassay—Sub)

Chair Yoga Classes with Instructor Louise Vassay

Heartland Senior Line Dancers with Instructor Cinda Moran

Tai Chi for Beginners with Instructor William Feltt

Tai Chi for the Advanced with Instructor William Feltt

Zumba Gold Classes with Instructor Louise Vassay

Social Groups

Charleston/Mattoon Area Art Guild

“Kaffeeklatsch Conversation & Coffee” Ladies Group

Ladies Pool Group

“The Grind” Men’s Coffee Group

Veterans’ Coffee (Monthly)

Wednesday Card Club

Coles County Council on Aging, Inc.

Annual Report 2016

Coles County Council on Aging, Inc.

Annual Report 2016

LifeSpan offers a little something for everyone—Intergenerational Programming at it’s finest!

Coles County Sherriff, Jimmy Rankin— in support of F.C.R.C.’s Donut “Dough Raising” Invitational!

Community Partnerships— A Holly Jolly Christmas gift for our guests from Liberty ABATE Chapter 14 Motorcycle Club!

R.S.V.P. Appreciation Luncheon— our volunteers are the best!

Holiday Helpers—our sweet elves (sponsor representatives) for the annual

Holiday Luncheon!

Technology is within reach! Thanks to Congressman Shimkus and the helpful folks at AT&T, our guests are

getting some hands-on training!

A proud group of United States Veterans— and we’re happy to have them as our guests each month at our Veterans’ Coffee!

We ♥ these wonderful ladies— Arlene Jones & Grace Lee, volunteers for over 25 years each. “As you grow older, you will discover that you have two hands — one for helping yourself, the other for helping others.” — Audrey Hepburn

Intergenerational Programming— our guests from some of the area daycare facilities enjoy LifeSpan Center too!

Veterans’ Fair— In setting this table, we acknowledge those missing from our celebration today. And we remember them...

A couple of great LSC supporters have a meeting of the minds— Congressman John Shimkus & Harvey Janssen.

There’s something for everyone at LSC!

“To enhance the quality of life for older adults and people of all ages and abilities.” It’s what we strive to do at your LSC!