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A Frontline Decision Support System for Georgia Career Centers. Randall W. Eberts and Christopher J. O’Leary W. E. Upjohn Institute for Employment Research www.upjohn.org. Goals of One-stop Career Centers. - PowerPoint PPT Presentation
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A Frontline Decision Support System for Georgia Career Centers
Randall W. Eberts and Christopher J. O’Leary
W. E. Upjohn Institute for Employment Research
www.upjohn.org
Goals of One-stop Career Centers
To integrate and coordinate employment services into a comprehensive and cohesive delivery system
To facilitate employment and career development through informed choice and high quality services
Goals for FDSS
To inform customer choice To integrate information from customer
application, administrative records and labor market information systems
To present relevant information in an accessible way for customers and staff
To appropriately target services to customers
Targeting
With limited WIA funds, not all workers receive intensive or training services
Currently, funds are allocated using informal “targeting” methods First-come, first-served basis Preference to certain groups
Is there a better way to target WIA resources?
FDSS Tools
Tools assist career center staff to: Quickly assess needs of customers Target services to meet customers’ needs Deliver services in an effective and efficient manner
… And aid customers to: Become better informed about job options (reality check) Quickly and systematically access labor market exchange
information and services Find better job matches more quickly Identify services that best meet their needs Determine eligibility for services
Georgia FDSS
Frontline Decision Support System is a joint effort of the USDOL/ETA, the Georgia Department of Labor, and the Upjohn Institute
It provides customized guidance for each individual seeking assistance
FDSS informs choices during: The job search process The service referral process
“As a case worker I would spend at least 30 minutes with each client inputting information that I knew was not going to be used to help myclient directly, but only to fill out reports…
…Now we have an opportunity to use this information to do a better job helping clients.”
State ESD Staff person
Referrals
Service Flow of Career Centers
Intensive Services Training Services
Core Services
Intake
Career Center Services
Assessment interviews Resume workshop Labor market information Job interview referral
Core
Career Center Services
Intensive
• Aptitude and skill proficiency testing
• Individual and group counseling• Case management
• Job finding clubs
• Job search plan• Career planning
• Job search review• UI eligibility review
Career Center Services
Training• Adult basic skills education• On-the-job training• Work experience• Occupational skills training
• Youth educational achievement services• Additional support for youth services• Citizenship skills for youth
FDSS Tools
Tools are customized to reflect an individual’s needs and propensities
Based on the experience of people who have similar characteristics and similar histories of program participation and work
Tools relate outcomes to personal characteristics and other factors
FDSS Tools
Two components:
Tools to help job seekers appraise employment prospects
A ranking of services that may be most effective given a claimants background characteristics
FDSS Tools
Systematic Job Search Module Chance of returning to same industry Estimate likely reemployment earnings Scan job prospects Identify related occupations Provide targeted information about specific jobs
Service Referral Module Rank services by effectiveness for re-employment Indicate typical use
• Estimate chance of returning To industry/occupation
• Review intake info & work history
• Earnings history & estimate• Search job orders• Choose related occupations
Referrals
FDSS Tools
Intensive Services Training Services
Core Services
Intake
Systematic Search Module
Service Referral Module
Data Sources
UI wage records Employment/earnings history
Program records: ES, UI, JTPA/WIA WtW
Worker/client characteristicsProgram participationEmployment history
Labor Market Information
Local unemployment ratesOccupation/industry projectionsRelated/transferable occupationsMassive layoffs
Individual Customer Time Lines
RegistrationRegistration
Personal Personal CharacteristicsCharacteristics
OccupationOccupation
Work HistoryWork History Work OutcomesWork Outcomes
• Industry of post jobIndustry of post job
Program participationProgram participation (services)(services)
•Labor market Labor market ConditionsConditions•Industry of prior jobIndustry of prior job
Available Data
Final Outcomes Earnings/QuarterEmployment
Intermediate Outcomes
Successful programcompletion
ExplanatoryVariables
Program Participation in Activities
Referred toParticipated inCompleted (Dates)
PersonalCharacteristics/
Education/trainingWork experience
Work History Occupation/industryFamily structureMilitary serviceImpairment/disability
Local Labor MarketConditions
Unemployment rateEmployment growth (by industry)
Customized
Modules are customized for different types of job seekers UI claimants: by risk of exhausting benefits ES registrants not eligible for UI Veterans Job seekers referred to special assistance
unit, because of barriers to employment Youth
Customized
And different regions Atlanta Coastal Northern Balance of Georgia
Systematic Job Search Module
Chance of returning to same industry and occupation Expected job growth in prior occupation Estimate likely employment earnings Explore “What if” scenarios Scan job prospects Identify related occupations and continue search
Systematic Job Search Module
Chance of returning to same industry and occupation Expected job growth in prior occupation Estimate likely employment earnings Explore “What if” scenarios Scan job prospects Identify related occupations and continue search
Job Prospects (Returning to Same Industry) and Earnings
Relates job outcomes to: Education Dislocated worker status Disadvantaged worker status Age Prior occupation and industry Work history Military service Barriers to employment (eg., transportation, etc) Local labor market conditions
Returning to Same Industry
Characteristics Person
A B C
Maximum Prior Earnings $7502
Age 35
Education, less than high school 0
Education, more than high school 0
Months of tenure on most recent job 24
Employed 0
Occupation, clerical and sales 1
Held job last quarter 1
Probability of returning to same industry (services) .294
Returning to Same Industry
Characteristics Person
A B C
Maximum Prior Earnings $7502 $15002 $3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Employed 0 1 0
Occupation, clerical and sales 1 1 1
Held job last quarter 1 1 0
Probability of returning to same industry (services) .294 .327 .172
Returning to Same Industry
Characteristics Person
A B C
Maximum Prior Earnings $7502 $15002 $3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Employed 0 1 0
Occupation, clerical and sales 1 1 1
Held job last quarter 1 1 0
Probability of returning to same industry (services) .294 .327 .172
Predicted Earnings
Characteristics Person
A B C
Maximum Prior Earnings $7502 $15002 $3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Likelihood of staying in same industry .294 .327 .172
Occupation, clerical and sales 1 1 1
Predicted Earnings (median) $6728 $12618 $3387
Ratio of predicted earnings to prior earnings .90 .84 .97
Service Referral Algorithm
Provides a customized list of services that have been shown to be most effective in helping participants possessing similar characteristics find and retain jobs Core and intensive list Training list
Based on information about the characteristics and outcomes of recent participants in programs
Service Referral
Two basic components Estimate likelihood of finding a job (needs
assessment) Ranking of services that lead to successful
outcomes for individuals with specific measurable characteristics
Four Step Process
An employability score is computed and assigned to each participant The employability score identifies individuals according to
their propensity to find a job The score is divided into quintiles
The effectiveness of each service is computed for clients within each quintile and client type
Services are ranked according to their effectiveness in assisting clients gain steady employment
For each service, the percentage of clients within each quintile is also displayed
Characteristics by Quintiles
Atlanta Region Employability Score by Quintiles
Characteristics 1 2 3 4 5
Percent UI, disadvantaged only 0.47 0.40 0.24 0.12 0.04
Percent UI, dislocated worker only 0.12 0.13 0.21 0.30 0.39
Employed 0.70 0.78 0.83 0.87 0.90
Employability Score 0.33 0.52 0.64 0.74 0.86
Maximum quarterly earnings $4332 $4534 $5142 $6141 $7675
Bachelor Degree 0.10 0.10 0.13 0.18 0.26
Months tenure with prior job 11 15 19 28 59
Professional, technical occupation 0.17 0.18 0.22 0.31 0.46
Top Five Services
Employability Score Quintiles
(All UI Clients Atlanta Region)
1 2 3 4 5
Testing Testing Job Finding Club
Service Coordination
Service Coordination
Orientation Orientation Testing Testing Testing
Service Coordination
Bonding Assistance
ERP Job Finding Club
Job Finding Club
Specific LMI Service Coordination
Orientation Expanded Workshop
Expanded Workshop
ERP Counseling Counseling Orientation Orientation
Pilot Offices: Lessons Learned
Two pilot career centers— Cobb/Cherokee and Athens
“MUSTS”:
Involve local (and especially line staff) in initial planning and design
Make the system easy for staff and customers to understand and use
Allow experimentation
Pilot Offices: Lessons Learned
Our “To Do” List: TEST, TEST, TEST!!!
Then correct and test again
Add eligibility component Look for ways to keep information timely Experiment with a self-service version
Summary and Conclusion
FDSS is an enhancement of existing one-stop operating systems
It automatically assembles and presents information to inform the choices of individual job seekers
Re-training of one-stop staff is essential and FDSS offers a framework for staff training
A Frontline Decision Support System for Georgia Career Centers
Randall W. Eberts and Christopher J. O’Leary
W. E. Upjohn Institute for Employment Research
www.upjohn.org
