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A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

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Page 1: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven
Page 2: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

A fresh approach Passion Experience

Experts

Proven

Innovators

Accessible

Partnership

Honest

Results-driven

Fanatical

Technology

Simplicity

Consistency

Flexibility

Completeness

Page 3: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven
Page 4: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven
Page 5: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

Incredible Customer Base

Page 6: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

Customer Deploy time Apps in production

10 weeks Incident, Problem, Change, Release, Service Request, Service Catalog, Knowledge, Asset Management, Discovery, Project, Service Level Management

20 weeks Incident, Problem, Service Catalog

48 weeks Incident, Service Request, CMDB, Change, Discovery, Knowledge

32 weeks Incident, Problem, Change, Service Catalog, CMDB

24 weeks Incident, Problem, Change, Service Catalog, CMDB

14 weeks Incident, Problem, Change

More than 340 professional services engagements representing a 100% success rate

Page 7: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

$62m FY’10 est.

430 customers 200 employees

$28m 320 customers

130 employees

FY 10 08 07 06 09 $0.8m

$5.8m

79 customers 50 employees

$13.3m 165 customers

85 employees

Page 8: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

Fastest to $50M

How Long Does it Take to Build a Technology Empire?

by Christian Chabot on August 20, 2009

Page 9: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

costs analysis

$

Service-now.com

legacy tools

Page 10: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven
Page 11: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven

Flexible Simple & consistent

Unique to Service-now.com Secure

Lower total cost Speed time to production Easy to integrate

Page 12: A fresh approach - Prozessfuxtagung.prozessfux.com/2010/vortraege/service-now.com...A fresh approach Experience Passion Experts Proven Innovators Accessible Partnership Honest Results-driven