SAPience.be TECHday 2011Modeling tomorrow’s technology

Lamot, MechelenApril 6, 2011

Clear visibility into your SAP systems performance through Solution Manager allowing

effective performance-tuning efforts!

Tom TangheSection Manager - IT Operations Section - IT Center EMEA Division

Graham WardComptence Lead SAP Netweaver

Agenda Agenda

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1. Speaker and Company Presentation

2. SAP Landscape

3. KPI Dashboards

4. SolMan Monitoring

5. Lessons Learned

6. Q&A

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Tom Tanghe – Section Manager – IT Operations

1. Speaker Presentation

IT Planning IT Development 1 IT Development 2 IT Infrastructure Development IT OperationsIT Development 3

IT Planning Dept. IT Development Dept. IT Infrastructure Development Dept.

ITC EMEA Division

PLAN BUILD RUN

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Agenda Your logo1. Daikin Presentation

HEATINGAIR

CONDITIONING

APPLIEDSYSTEMS

REFRIGERATION

• 100% subsidiary of Daikin Industries Ltd. – Located in Ostend/Brussels• Core activities: Sales and manufacturing of air conditioning, refrigeration and heat pump equipment. Europe’s number 1 player

on the Air conditioning market• Powerful sales network in more than 50 countries, throughout Europe, Africa and Middle East• Production plants in Belgium and Czech Republic, Germany• Cons. Turnover 1,614.8 Mio € FY2009

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Agenda Your logo2. Daikin SAP Landscape

APO

SCM 5.0BW

BI 7.0

ICHSCM 5.0

CRM

7.0

MDM7.0

ECOMM

ERP

ECC 6.0

MES

WorkManagerF_SCM

e-recruitment

SAP

KM

XI/PIBC

BPC /SEM

Service deskPre-sales

SpareParts

Planning

WebContent

• 2.021 Active SAP users in F10• Growing to approx 2.500 SAP users in F11

GTS

7.0

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• Daikin has a KPI Follow-up Report on the system performance• This dashboard needs to be created once a month• Manual input from different monitoring transactions in SAP

– Logon to several different SAP Production systems– Locate and copy data per system– Transfer data to xls– Min. 1 day per month to assemble all data

• Which partner could help Daikin automate this report based on the existing SAP SolMan monitoring capabilities ?

3. KPI Dashboards

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Graham Ward

• SAP Netweaver Competence Team Lead at Expertum• SAP Architect• Active participant at SAP Solution Manager Task Group of

SAPience.be• Expert consultant in Route Cause Analysis and Diagnostics

1. Speaker Presentation

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Agenda Your logo1. Expertum Presentation

• Founded begin 2006• Team of +45 SAP Experts and Project Managers• Mission : Providing superior long-term customer and employee value • Offering expertise in following domains

– Finance– Supply Chain Management– Business Intelligence– Product Lifecycle Management– Project Management– SAP Solution Manager– GRC and Security– Netweaver– Own SME Solution: Value4SME

• SAP Service Partner, Channel Partner, Value Circle Partner• SAPience.be Partner

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• Performance Report

3. KPI Dashboards

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• Availability Report

3. KPI Dashboards

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• Why not automate these KPI Dashboards?

• SolMan is the appropriate tool to monitor SAP applications• SolMan offering:

– System Monitoring ( CCMS -> SMD)– SolMan Diagnostics– Wily Introscope– BPMon– Connectivity Monitoring– Data Inconsistency– Data Volume Monitoring

4. SolMan Monitoring

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• SolMan holds all monitoring data in infoproviders• Data can be consulted via SolMan Workcenter

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• System Monitoring

4. SolMan Monitoring

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• Diagnostics

4. SolMan Monitoring

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• Architecture of Diagnostics ( BI EFWK)

4. SolMan Monitoring

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• Performance Report

4. KPI New Dashboards

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• Availability Report

4. KPI New Dashboards

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• What is the benefit of SolMan ?– 1 system holding all SAP monitoring data– Manual activity => 1 extract report (1 day => 10 mins per month)

More time left for real data and Root Cause analysis.– All monitoring info available for other uses

• Points of Attention– Maintain SolMan before starting (implement Landscape Verification)– SolMan is critical (Production like) system– Consistent approach to setup (agent installation, etc.) => impact towards hosting

partner – Initial BI analysis more difficult than expected (now => template)

• Points of improvements– Extend/improve KPI dashboards– Monthly => Real time analysis using BPMon, RCA, EEM, etc.

5. Lessons Learned

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• Q&A

6. Questions

Thank you!

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