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9050 - Cloud Computing Adoption PatternsDraft

9050 Cloud Computing - Adoption PatternsQuestionnaire

INTRODUCTION

Receptionist Hello, my name is !"irst and last name# . I am calling on be alf of !artner, a leadingmar"et researc firm focusing on information tec nology issues. #e are see"ing to spea" to someone$ o is intimately "no$ledgeable about cloud computing ser%ices strategy, budgeting&spending anddecision-ma"ing $it in your organi'ation. Could I spea" $it someone in your I( department)

A$ N%C%$$AR& #e are not selling anyt ing or ead unting - t is is strictly researc .A$ N%C%$$AR& *POT%NTIA' TIT'%$ (OU'D INC'UD% IT )ANA*%R AND IT DIR%CTOR+ li,elto .or, in Procurement or in t/e IT organi ation1

Respondent Hello, my name is !"irst and last name# calling on be alf of !artner. #e+d li"e to in%iteyou to participate in a study $e+re conducting about Cloud Computing er%ices.

( e purpose of t is sur%ey is to better understand $ at are t e dri%ers and in ibitors to t e adoption ofCloud er%ices.

eit er your identity nor t at of your organi'ation $ill be lin"ed to your indi%idual responses and allfindings $ill be reported in aggregate.

( e inter%ie$ s ould ta"e about 5 minutes to complete. As a to"en of our appreciation, if you /ualifyfor and complete t e study, you $ill be gi%en t e c oice to recei%e a summary of t e results of t issur%ey.

# y don+t $e get started)

I2 &%$

#e a%e a fe$ /ualification /uestions to as" to ensure t at your organi'ation is a good fit for t is study.A$ N%C%$$AR& or /uality control purposes, my super%isor mig t monitor t is inter%ie$.A$ N%C%$$AR& #e are not selling anyt ing or ead unting - t is is strictly researc .

I2 NO 1ecord reason $ y&as" for referral

$CR%%N%R

0 2 In $ ic country is your primary $or"place located) $IN*'% R%$PON$%

C ina AUTO2I'' $03A43

inland 3 AUTO2I'' $03A4

rance 4 AUTO2I'' $03A4

!ermany AUTO2I'' $03A4

Italy 5 AUTO2I'' $03A4

Ireland 6 AUTO2I'' $03A4

Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.

8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.

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et erlands AUTO2I'' $03A4

or$ay : AUTO2I'' $03A4

$eden 9 AUTO2I'' $03A4

;nited <ingdom 0 AUTO2I'' $03A4

;nited tates AUTO2I'' $03A46=t er, please specify 3 DI$QUA'I2&

0 A2 1>!I= ?D= =( A < 1> P= D> ( 2

C ina 7ARD QUOTA4 00

>urope 3 7ARD QUOTA4 30

; 4 7ARD QUOTA4 00

$O2T QUOTA$rance @ 45!ermany @ 45Italy @ 45et erlands @ 45;< and Ireland @ 45ordics ? $eden, or$ay, inland2 @ 45

032 # at is t e total number of employees in your organi'ation $orld$ide) Your best estimate isfine. I2 N%C%$$AR& R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&I2 $03A 4 3 or

ess t an 50 employees

)A8I)U) 4 0 P%RR%*ION

50 to 99 employees 300 to 3 9 employees 4350 to 99 employees 500 to 999 employees 5

)IN 4:0 P%R R%*ION,000 to 3, 99 employees 63,500 to ,999 employees5,000 to 9,999 employees :0,000 or more employees 9DonBt <no$ or refused ?D= =( 1>AD2 0 DI$QUA'I2&

I2 $03A 4 6ess t an 50 employees )A8I)U) 4 0 P%R R%*ION

50 to 99 employees 300 to 3 9 employees 4350 to 99 employees



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500 to 999 employees 5,000 to 3, 99 employees 6

)IN 4:0 P%R R%*ION3,500 to ,999 employees5,000 to 9,999 employees :

0,000 or more employees 9DonBt "no$ or refused ?D= =( 1>AD2 0 DI$QUA'I2&

042 # ic most accurately represents your organi'ationBs primary industry classification) If yourorgani'ation participates in more t an one industry, please select t e one industry in $ icyou are most in%ol%ed. $IN*'% R%$PON$% ON'&

Agriculture, 7ining and Construction DI$QUA'I2&

usiness or Consumer er%ices 3 )IN 60 per region

>ducation4 CO);IN%D QUOTA

%ducation < *=)T)IN 60 per region

>nergy =il E !as

inancial er%ices ?not including Insurance25 CO);IN%D QUOTA

2$ < Insurance)IN 60 per region

!o%ernmentF ederal, ational or International6 CO);IN%D QUOTA


!o%ernmentF tate, ocal or 1egional

CO);IN%D QUOTA


Healt care Pro%iders : DI$QUA'I2&

Insurance9 CO);IN%D QUOTA

2$ < Insurance)IN 60 per region

I( er%ice Pro%iders 07anufacturingFDiscrete7anufacturingFProcess 37edia 4Professional, cientific or (ec nical er%ices ?not including I(21etail 5oft$are Publis ers or De%elopers 6(elecommunications



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(ransportation :;tilities 9# olesale 30=t er, specify 3 DI$QUA'I2&

0 2 # ic of t e follo$ing statements best describes your in%ol%ement in your organi'ationBs I(spending decisions) Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$%ON'&

Gou are responsible for ma"ing I( spendingrecommendations or decisionsGou a%e some "no$ledge or influence in t eI( spending decision-ma"ing process

3

Gou a%e no role in t e I( spendingdecision-ma"ing process

4 DI$QUA'I2&

I2 $0>4 6 A$? $0:+ $09 and $30 t/en DI$QUA'I2&1 TRAC? AND R%PORT INCID%NC%RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$ QU%$TION1052 Does your organi'ation a%e global ?$orld$ide2 operations) $IN*'% R%$PON$% ON'&

Geso 3

062 or $ at le%el of your organi'ation are you able to pro%ide information about cloud computingser%ices) R%AD 'I$T $IN*'% R%$PON$% ON'&

>ntire organi'ation

ubsidiary organi'ation 31egion ?i.e., multiple countries2 4

ingle country Di%ision $it its o$n PE 5usiness unit $it its o$n PE 6ite DI$QUA'I2&

one of t e abo%e : DI$QUA'I2&=t er 9 DI$QUA'I2&I2 $0@4 OR 9 A$? $0:+ $09 and $30 t/en DI$QUA'I2&1 TRAC? AND R%PORT

INCID%NC% RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$ QU%$TION10 2 rom t e follo$ing statements I $ill be reading $ ic define cloud computing ser%ices)

Please indicate all t at apply. R%AD 'I$T A''O( )U'TIP'% R%$PON$%$

An outsourcer pro%ides our I( ser%ices DI$QUA'I2&



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=ur I( department as %irtuali'ed our ser%ers 3 DI$QUA'I2&

=ur organi'ation uses remote data centers 4 DI$QUA'I2&

7y internet an" Account is an e ample of a Cloud er%ice DI$QUA'I2&

#e donBt need to buy ard$are or soft$are, t e ser%icepro%ider o$ns all of t at

5

( e ser%ice pro%ider operates, manages or maintains t esystems and t e ser%ice

6

#e pay t e by t e number of users or capacity and it is easyto add or remo%e users or capacity

INT%R=I%(%R ROTAT% 'I$T

R%AD D%2INITION *artner de"ines Cloud computing as a style of computing in $ icscalable and elastic I(-related capabilities are deli%ered as a ser%ice to e ternal customersusing Internet tec nologies. > amples are oft$are as a er%ice, Hard$are as a er%ice,Infrastructure as a er%ice, Platform as a er%ice, etc. > amples of Pro%iders can be

Ama'on, 7icrosoft, !oogle, alesforce.com, etc

0:2 or eac of t e follo$ing I( ser%ices is your organi'ation eit er currently using cloudcomputing ser%ices, planning to use $it in : mont s or currently as no plans at all to usecloud computing ser%ices $it in : mont s) R%AD 'I$T $IN*'% R%$PON$% ON'& P%RRO(

Currentl usingcloud computing

serBices

Plans to use cloudcomputing serBices

.it/in 3: mont/s

No current plans to usecloud computing serBices

.it/in 3: mont/sDon t,no.

usiness ser%ices ?e.g. payroll,order processing, etc2

3 4

3 Applications soft$are ?e.g.

alesforce,com, et uite, !oogle Applications2

3 4

4 Platform ser%ices ?e.g. orce,7icrosoft A'ure, Ama'on #eber%ices, !oogle Application>ngine, etc2

3 4

Infrastructure ser%ices ?ser%ersand&or storage2 ?e.g. Ama'on>C3& 4, eri'on Caa , A(E(ynaptics, etc.2

3 4

5 ecurity in t e cloud ?Postini,

orton Anti irus,etc.2

3 4

6 =t er 3 4DI$QUA'I2& I2 $0: 4 6 OR > 2OR A'' OPTION$I2 $0:43 2OR AT '%A$T ON% OPTION A$? $%CTION I+ I2 $0:4 2OR AT '%A$T ON%OPTION A$? $%CTION II



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TRAC? AND R%PORT INCID%NC% RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$QU%$TION1%AC7 R%$POND%NT TO CO)P'%T% %IT7%R $%CTION 3 OR 1 I2 R%$POND%NT$ QUA'I2&2OR ;OT7 $%CTION$ (% (OU'D 'I?% TO 7A=% N4 60 2OR $%CTION 3 (IT7IN %AC7R%*ION 4 A$$I*N TO $%CTION 3 I2 (% AR% ;%7IND+ OT7%R(I$% A$$I*N TO $%CTION 1

0:A. I2 $0:E@ 4 3 Gou indicated your organi'ation is currently using =t er cloud computingser%ices. Please specify.

0: . I2 $0:E@ 4 Gou indicated your organi'ation plans to use =t er cloud computing ser%ices$it in : mont s. Please specify.

09A2 I2 $0:43 2OR AN& or eac of t e follo$ing your organi'ation is currently using cloudcomputing ser%ices for, please specify t e type of cloud ser%ice?s2.INT%R=I%(%R A$? RO($ (7%R% $0:43

A$? I2 $0:E343usiness ser%ices=rder processing

3 Payroll 34 =t er, please specify 4 T%8T )ANDATOR&

A$? I2 $0:E 43 Applications soft$are!oogle Applications

5 et uite 36 alesforce,com 4

=t er, please specify T%8T )ANDATOR&

A$? I2 $0:E643Platform er%ices

: Ama'on #eb er%ices

9 orce 30 !oogle Application >ngine 4

7icrosoft A'ure3 =t er, please specify 5 T%8T )ANDATOR&



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A$? I2 $0:E>43Infrastructure ser%ices ?ser%ers and&or storage2

4 Ama'on >C3& 4A(E( ynaptics 3

5 eri'on Caa 46 =t er, please specify T%8T )ANDATOR&

A$? I2 $0:E543ecurity in t e cloudorton Anti irus

: Postini 39 =t er, please specify 4 T%8T )ANDATOR&

$7O( I2 $0:E@43 FDO NOT $7O( TO R%$POND%NT$G

30 J$0:E@ 4 3 K AUTO2I''

09 2 I2 $0:4 2OR AN& or eac of t e follo$ing your organi'ation is planning to use cloudcomputing ser%ices $it in t e ne t : mont s, please specify t e type of cloud ser%ice?s2.R%AD 'I$TINT%R=I%(%R ON'& A$? RO($ (7%R% $0:4

A$? I2 $0:E34usiness ser%ices=rder processing

3 Payroll 3

4 =t er, please specify 4 T%8T )ANDATOR&

A$? I2 $0:E 4 Applications soft$are!oogle Applications

5 et uite 36 alesforce,com 4

=t er, please specify T%8T )ANDATOR&

A$? I2 $0:E64Platform er%ices

: Ama'on #eb er%ices9 orce 30 !oogle Application >ngine 4

7icrosoft A'ure



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3 =t er, please specify 5 T%8T )ANDATOR&

A$? I2 $0:E>4Infrastructure ser%ices ?ser%ers and&or storage2

4 Ama'on >C3& 4

A(E( ynaptics 35 eri'on Caa 46 =t er, please specify T%8T )ANDATOR&

A$? I2 $0:E54ecurity in t e cloudorton Anti irus

: Postini 39 =t er, please specify 4 T%8T )ANDATOR&

$7O( I2 $0:E@43 FDO NOT $7O( TO R%$POND%NT$G

30 J$0:E@ 4 3 K AUTO2I''

02 Do you currently participate in any of t e follo$ing decision-ma"ing about specifying orprocuring cloud computing ser%ices $it in your organi'ation) Please indicate all t at apply.A''O( )U'TIP'% R%$PON$%$

Decide $ at cloud computing ser%ices to source e ternally orinternally1ecommend using e ternal cloud ser%ice pro%iders 3

7a"e decisions on $ ic e ternal cloud ser%ice pro%iders to use 4egotiate cloud ser%ices proLects or procurementInfluence or set cloud ser%ices budget $it in my organi'ation 5#or" directly $it procurement for purc asing cloud ser%ices 6

#or" directly $it C = or financing for purc asing cloudser%ices

All of t e abo%e : ANC7OR)UTUA''&%8C'U$I=%

one of t e abo%e 9 ANC7OR)UTUA''&%8C'U$I=%DI$QUA'I2&

INT%R=I%(%R ROTAT% 'I$T



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TRAC? AND R%PORT INCID%NC% RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$QU%$TION1

IN=ITATION TO CONTINU%

CongratulationsM Gour responses to t e pre%ious /uestions indicate t at you are t e sort of indi%idual$e $ant to ear from F your opinions $ill be %ery %aluable in t is researc . ( e sur%ey s ould ta"eabout 5 minutes to complete. As a to"en of our appreciation, $ en you finis t is sur%ey, you $ill begi%en t e c oice to recei%e a summary of t e results of t is sur%ey.

Please clic" on t e NContinueO button to continue $it t e sur%ey. ( an" youM

$%CTION I - CURR%NT'& U$IN* C'OUD $%R=IC%$

INT%R=I%(%R A$? T7I$ $%CTION I2 $0:43 2OR AN& OPTION

0 2 I2 $09A $%'%CT%D FOR AUTO22I''%DG 2OR )OR% T7AN ON% OPTION or t efollo$ing your organi'ation is currently using cloud computing ser%ices for, ./ic/ one are youmost "no$ledgeable about) Please indicate one response only. R%AD 'I$T $IN*'%R%$PON$% ON'&

INT%R=I%(%R ON'& A$? RO($ $%'%CT%D IN $09A=rder processing

Payroll 3J 09AQ4K 4!oogle Applications

et uite 5

alesforce,com 6

J 09AQ K

Ama'on #eb er%ices :

orce 9

!oogle Application >ngine 0

7icrosoft A'ure

J 09AQ 3K 3

Ama'on >C3& 4 4

A(E( ynaptics

eri'on Caa 5J 09AQ 6K 6

orton Anti irus

Postini :



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J 09AQ 9K 9

J 09AQ30K

032 # o is t e pro%ider of t e !IN$%RT Q03H$09A# cloud computing ser%ice your organi'ation iscurrently using) Please indicate one response only. $IN*'% R%$PON$% ON'&

I2 $03A 4 33 %ianet

Alibaba 3

C ina (elecom 4

eu oft

ingelt 5

(ata Communications 6

(elstra

;fida :=ur I( Department or I( er%iceDepartment ?Pri%ate cloud2

9

=t er, please specify 0 T%8T )ANDATOR&

I2 $03A 4 A(E(ritis (elecom 3Data Dimension 4=range usiness er%icesaleforce.com 5a%%is 6(- ystemseri'on :=ur I( Department or I( er%iceDepartment ?Pri%ate Cloud2

9


I2 $03A 4 6

A(E( Ama'on 3!oogle 47icrosoft1ac"space 5



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a%%is 6(erremar"eri'on :=ur I( Department or I( er%iceDepartment ?Pri%ate Cloud2

9


042 # at $ere t e t ree most influential reasons to t e selection of !IN$%RT Q0 # as t e pro%ider of t e !IN$%RT Q03H$09A# cloud computing ser%ice your organi'ation is currently using)R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N ROTAT% 'I$T

7ostinfluential1eason

econdmost

influentialreason

( ird mostinfluential

reason

> isting relations ip

1eputation or appropriate references 3 3 37et business and tec nical re/uirements 4 4 47ore fa%orable contract terms#illing to negotiate contract terms 5 5 5<no$ledgeable about our ot er ?associated2 I(systems

6 6 6

Able to satisfy security concerns Able to respond /uic"ly to re/uired timescales : : : Able to pro%ide needed customi'ation or integration 9 9 9 Able to satisfy data location, pri%acy or accessconcerns

0 0 0

#illing to negotiate ser%ice le%els#illing to ta"e responsibility for Nend to endO ser%icele%els

3 3 3

=t er, please specify 4 4 4 ANC7ORT%8T)ANDATOR

0 2 # at is t e main reason for your organi'ation to classify !IN$%RT Q03H$09A# as a cloudcomputing ser%ice) Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$%ON'&

upplier uses t at terminologyo up-front capital in%estment 3NPay as you !oO financial model 4



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Ability to gro$ or s rin" usage and pay only forconsumptionI( e/uipment located off-premises 5o operations or administration responsibilities 6

Accessed o%er t e internet7ultiple customers using t e ser%ice simultaneously :=t er, please specify 9 ANC7OR

T%8T)ANDATOR&

Rotate list

05& 06& 0 2 # ic indi%idual?s2 or department?s2 $it in your organi'ation identified t e needfor using t e !IN$%RT Q03H$09A# , e%aluated t e suppliersB proposals and assessed and&ornegotiated t e commercial arrangements ?contract terms2) Please select all t at apply. R%AD'I$T A''O( )U'TIP'% R%$PON$%$ P%R CO'U)N

05Identifiedt e needfor usingt e cloud

computingser%ices

06>%aluated

t esupplierBsproposals

0 Assessed and&or

negotiatedcommercial

arrangements?contract terms2

usiness ;nit, #or"!roup or ProLect (eam,please speci"

T%8T )AN

P or Director of 7ar"eting, P or Director ofales

3 3 3

P or Director of H1 4 4 4

C =, P or Director of Procurement or inanceCI=, I( Director 5 5 5Head of I( =perations 6 6 6Head of I( Application De%elopment=t er I( function, please speci" : : : T%8T )AN

> ternal Consultant, please speci" 9 9 9=t er, please speci" 0 0 0 T%8T )AN

DonBt "no$

0:2 # ic departmentBs budget $it in your organi'ation is used to pay for t e !IN$%RTQ03H$09A# cloud computing ser%ice it is currently using) Please indicate one response only.R%AD 'I$T $IN*'% R%$PON$% ON'&

usiness ;nit, #or"-!roup or ProLect (eam,please speci"

T%8T )ANDATOR&



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ales or 7ar"eting Department 3H1 Department 4Procurement or inance DepartmentI( =perations 5

I( Application De%elopment 6=t er I( function, please speci" T%8T )ANDATOR&

=t er, please speci" : T%8T )ANDATOR&

DonBt "no$ 9

092 # ic department $it in your organi'ation is t e main ly responsible for managing t e!IN$%RT Q03H$09A# cloud computing ser%ice or supplier) Please indicate one response only.R%AD 'I$T $IN*'% R%$PON$% ON'&

usiness ;nit, #or"!roup or ProLect (eam,please speci"

T%8T )ANDATOR&

ales or 7ar"eting Department 3H1 department 4Procurement or inance DepartmentI( =perations 5I( Application De%elopment 6=t er I( function, please speci" T%8T )ANDATOR&

> ternal Consultant, please speci" :=t er, please speci" 9 T%8T )ANDATOR&

DonBt "no$ 0

02 rom t e follo$ing list, please indicate t e t ree most significant dri%ers for your organi'ationBsdecision to use t e !IN$%RTQ03H$09A# cloud computing ser%ice) R%AD 'I$T $IN*'%R%$PON$% P%R CO'U)N

7ostsignificantdri%er

econdmost

significantdri%er

( ird mostsignificantdri%er

;nable to e pand e isting data center facilities ?orconsolidating data centers2usiness e pansion or contraction 3 3 3

A%oid or reduce up-front capital in%estment 4 4 4NPay as you !oO financial model

Ability to gro$ or s rin" usage and pay only forconsumption

5 5 5



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peed or ease to obtain re/uired functionality?including s orter time-to-mar"et2

6 6 6

Cost or ease to customi'e t e cloud ser%iceCost or ease to integrate t e cloud ser%ice $ite isting systems or applications

: : :

Cost or ease to deploy t e cloud ser%ice 9 9 9 A%oid operations or administration responsibilities 0 0 07eet security re/uirements and&or data location orpri%acy re/uirementsupplier credentials ?reputation, financial strengt orreferences2

3 3 3

7eet ser%ice le%el and&or support re/uirements 4 4 4=t er, please specify ANC7OR

T%8T)ANDATO

Rotate list

2 # at $ere t e t ree most influential concerns your organi'ation ad $ en considering t eimplementation of t e !IN$%RT Q03H$09A# cloud computing ser%ice) R%AD 'I$T $IN*'%R%$PON$% P%R CO'U)N

7ostinfluentialconcern

econdmost

influentialconcern

( ird mostinfluentialconcern

ac" of a$areness or confidence in modelPercei%ed loss of control or c oice of tec nology 3 3 3ac" of industry standards for cloud computing 4 4 4Increased business ris" Dealing $it compliance or regulatory controls 5 5 5ac" of s ecurity of ser%ice 6 6 6Data location, pri%acy or access concernsCost uncertainty or %ariability : : :Inade/uate ser%ice le%els ?e.g. a%ailability,performance or reliability2

9 9 9

ac" of suppliers $it satisfactory credentials orreputation

0 0 0

Inade/uate contract terms or terminationarrangements=t er, please specify 3 3 3 ANC7OR

T%8T)ANDATO

Rotate list



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32 Ho$ long as your organi'ation been using t e !IN$%RT Q03H$09A# cloud computingser%ice) R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&

ess t an 4 mont s4 mont s to less t an 6 mont s 3

6 mont s to less t an 3 mont s 43 mont s to less t an 3 mont s3 mont s or more 5DonBt "no$ 6

42 Ho$ many users $it in your organi'ation currently use t e !IN$%RT Q03H$09A# cloudcomputing ser%ice) Please include contractors and&or internal proLect personnel. R%AD 'I$T$IN*'% R%$PON$% ON'&

ess t an 00

00 to less t an 500 3500 to less t an ,000 4,000 to less t an 5,0005,000 or more 5DonBt "no$ 6

2 rom $ at group or department $it in your organi'ation are t e maLority of t ose users from)Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$% ON'&

usiness Department T%8T )ANDATOR&

ales or 7ar"eting Department 3H1 department 4Procurement or inance DepartmentI( =perations 5I( Application De%elopment 6=t er I( function, please speci" T%8T )ANDATOR&

> ternal contractors, please speci" . :=t er, please speci" 9 T%8T )ANDATOR&

DonBt "no$ 0

52 # at is t e basis on $ ic your organi'ation pays for t e !IN$%RT Q03H$09A# cloudcomputing ser%ice) R%AD 'I$T $IN*'% R%$PON$% ON'&

ee per user per montee per unit ?ser%er or storage2 per mont 3



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ee per transaction 47ont ly fee

Annual fee 5=t er, please specify 6 T%8T )ANDATOR&

DonBt "no$

62 I2 Q354 3+ or 6 # at is t e appro imate cost of t e !IN$%RT Q03H$09A# cloud computingser%ice in terms of !IN$%RT Q35# ) Gour best estimate is fine. R%AD 'I$T $IN*'%R%$PON$% ON'&

ess t an R 0 R 0 to less t an R30 3R30 to less t an R50 4R50 to less t an R 00R 00 or more 5DonBt "no$ 6

2 I2 Q354 > # at is t e appro imate mont ly cost of t e !IN$%RT Q03H$09A# cloud computingser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&

ess t an R ,000R ,000 to less t an R3,500 3R3,500 to less t an R5,000 4R5,000 to less t an R 0,000

R 0,000 or more 5DonBt "no$ 6

:2 I2 Q354 5 # at is t e appro imate yearly cost of t e !IN$%RT Q03H$09A# cloud computingser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&

ess t an R50,000 R50,000 to less t an R 00,000 3R 00,000 to less t an R350,000 4R350,000 to less t an R500,000

R500,000 to less t an R million 5R million or more 6DonBt "no$



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352 I2 Q 643 If t e pilot or proof of concept of t e !IN$%RT Q03H$09A# cloud computing ser%iceis successful, $ at are your organi'ationBs plans for roll-out of t is pilot or proof of concept)Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$% ON'&

7o%e into production to replace e isting capability

7o%e into production to pro%ide net ne$ capability 3o immediate plans to implement proLect is fore%aluation or researc purposes only

4

=t er, please specify ANC7OR

DonBt <no$ ?D= =( 1>AD2 4 ANC7OR

362 I2 Q 643 rom t e follo$ing list, $ at are t e top t ree success criteria regarding t eimplementation of t e !IN$%RT Q03H$09A# cloud computing tec nology as a pilot or proof of concept $it in your organi'ation) R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N

(op

uccessCriteria

econd

uccessCriteria

( ird

uccessCriteria

7eets implementation timescalesDeli%ers re/uired functionality 3 3 3

Ac ie%es re/uired integration 4 4 47eets ease-of-use criteria7eets security E pri%acy re/uirements 5 5 57eets ser%ice le%els 6 6 6table and reliable in operation7eets or e ceeds business case ?e.g. budget or 1=I2 : : :=t er, please specify 9 9 9 ANC7

T%8T)ANDA

DonBt <no$ ?D= =( 1>AD2 0ROTAT% 'I$T

3 2 In t e ne t 3 mont s, $ at are your organi'ations plans to e pand t e use of t e !IN$%RTQ03H$09A# cloud computing ser%ice) Please indicate all t at apply. R%AD 'I$T A''O()U'TIP'% R%$PON$%$

> pand integration

> pand functionality 3> pand geograp ically 4> pand user-base=t er, please specify 5 ANC7OR



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o plans to e pand t e use of !IN$%RTQ03# ser%ice in t e ne t 3 mont s

: ANC7OR)UTUA''& %8C'U$I=%

DonBt <no$ ?D= =( 1>AD2 9 ANC7OR)UTUA''& %8C'U$I=%

ROTAT% 'I$T

$%CTION II K P'ANNIN* TO U$% C'OUD $%R=IC%$

INT%R=I%(%R A$? T7I$ $%CTION I2 $0:4 2OR AN& OPTION

3:2 I2 $09; $%'%CT%D FOR AUTO2I''%DG 2OR )OR% T7AN ON% OPTION or t e follo$ingyour organi'ation is planning to use cloud ser%ices $it in t e ne t : mont s, $ ic $ouldyou $ould you prefer to ans$er /uestions about) Please indicate one response only. $IN*'%R%$PON$% ON'&INT%R=I%(%R ON'& A$? RO($ $%'%CT%D IN $09;

=rder processing

Payroll 3J 09AQ4K 4!oogle Applications

et uite 5

alesforce,com 6

J 09 Q K

Ama'on #eb er%ices :

orce 9

!oogle Application >ngine 07icrosoft A'ure

J 09 Q 3K 3

Ama'on >C3& 4 4

A(E( ynaptics

eri'on Caa 5

J 09 Q 6K 6

orton Anti irus

Postini :J 09 Q 9K 9

J 09 Q30K 30



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392 # o is t e pro%ider?s2 your organi'ation is considering or e%aluating to supply t e !IN$%RTQ :H$09;# cloud ser%ice) Please indicate all t at apply. R%AD 'I$T $IN*'% R%$PON$%ON'&

I2 $03A 4 33 %ianet

Alibaba 3

C ina (elecom 4

eu oft

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(ata Communications 6

(elstra

;fida :

=ur I( Department or Department?Pri%ate Cloud2

9


DonBt <no$ ?D= =( 1>AD2 *O TO Q63

I2 $03A 4 A(E(ritis (elecom 3Data Dimension 4=range usiness er%icesaleforce.com 5a%%is 6(- ystemseri'on :=ur I( Department or Department?Pri%ate Cloud2

9



I2 $03A 4 6

A(E( Ama'on 3!oogle 47icrosoft1ac"space 5



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a%%is 6(erremar"eri'on :=ur I( Department or Department?Pri%ate Cloud2

9



402 I2 Q 9 J33 # at are&$ere t e t ree most influential reasons to consider t e abo%e mentionedas possible pro%iders of t e !IN$%RT Q :H$09;# cloud ser%ice $it in your organi'ation)R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N

7ostinfluential

reason

econdmost

influentialreason

( irdmost

influentialreason

> isting relations ip1eputation or appropriate references 3 3 37et business and tec nical re/uirements 4 4 47ore fa%orable contract terms#illing to negotiate contract terms 5 5 5<no$ledgeable about our ot er ?associated2 I(systems

6 6 6

Able to satisfy security concerns Able to respond /uic"ly to re/uired timescales : : : Able to pro%ide needed customi'ation or integration 9 9 9 Able to satisfy data location, pri%acy or accessconcerns

0 0 0

#illing to negotiate ser%ice le%els#illing to ta"e responsibility for Nend to endO ser%icele%els

3 3 3


4 2 # at is t e main reason for your organi'ation to classify t e !IN$%RT Q :H$09;# cloudcomputing ser%ice your organi'ation is planning to use as a cloud computing ser%ice) R%AD'I$T $IN*'% R%$PON$% ON'&

upplier uses t at terminologyo up-front capital in%estment 3NPay as you !oO financial model 4



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Cost or ease to customi'e t e cloud ser%iceCost or ease to integrate t e cloud ser%ice $ite isting systems or applications

: : :

Cost or ease to deploy t e cloud ser%ice 9 9 9 A%oid operations or administration responsibilities 0 0 07eet security re/uirements and&or data location orpri%acy re/uirementsupplier credentials ?reputation, financial strengt ,references2

3 3 3

7eet ser%ice le%el and&or support re/uirements 4 4 4=t er, please specify ANC7OR

T%8T)ANDATO

Rotate list

4:2 # at are&$ere t e t ree most influential concerns your organi'ation as& ad $ enconsidering t e implementation of t e !IN$%RT Q :H$09;# cloud computing ser%ice) R%AD'I$T $IN*'% R%$PON$% P%R CO'U)N

7ostinfluentialConcern

econdmost

influentialconcern

( ird mostinfluentialconcern

ac" of a$areness or confidence in modelPercei%ed loss of control or c oice of tec nology, 3 3 3ac" of industry standards for cloud computing2 4 4 4Increased business ris" Dealing $it compliance $it regulations 5 5 5ac" of s ecurity of ser%ice 6 6 6Data location, pri%acy or access concernsCost uncertainty or %ariability : : :Inade/uate ser%ice le%els ?e.g. a%ailability,performance or reliability2

9 9 9

ac" of suppliers $it satisfactory credentials orreputation

0 0 0

Inade/uate contract terms or termination

arrangements=t er, please specify 3 3 3 ANC7ORT%8T)ANDATO

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7ont ly ee Annual ee 5=t er, please specify 6 T%8T )ANDATOR&

DonBt <no$ ?D= =( 1>AD2 :

42 I2 Q> 4 3+ or 6 # at is t e appro imate budget for t e !IN$%RT Q :H$09;# cloudcomputing ser%ice in terms of !IN$%RT Q> # ) Gour best estimate is fine. $IN*'%R%$PON$% ON'&

ess t an R 0 R 0 to less t an R30 3R30 to less t an R50 4R50 to less t an R 00R 00 or more 5DonBt <no$ ?D= =( 1>AD2 6

2 I2 Q> 4 > # at is t e appro imate mont ly budget for t e !IN$%RT Q :H$09;# cloudcomputing ser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&

ess t an R ,000R ,000 to less t an R3,500 3R3,500 to less t an R5,000 4R5,000 to less t an R 0,000R 0,000 or more 5

DonBt <no$ ?D= =( 1>AD2 652 I2 Q> 4 5 # at is t e appro imate yearly budget for t e !IN$%RT Q :H$09;# cloud

computing ser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&

ess t an R50,000 R50.000 to less t an R 00,000 3R 00,000 to less t an R350,000 4R350,000 to less t an R500,000R500,000 to less t an R million 5

R milliion or more 6DonBt <no$ ?D= =( 1>AD2

62 Is t e planned implementation of t e !IN$%RT Q :H$09;# ser%ice part of a pilot or proof of concept proLect) $IN*'% R%$PON$% ON'&



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Geso 3 *O TO Q50

DonBt <no$ ?D= =( 1>AD2 4 *O TO Q50

2 I2 Q>@43 Ho$ long is t e duration of t e pilot or proof of concept of !IN$%RT Q :H$09;#cloud computing ser%ice) R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&

ess t an 4 mont s4 mont s to less t an 6 mont s 36 mont s to less t an 3 mont s 43 mont s to less t an 3 mont s3 mont s or more 5DonBt <no$ ?D= =( 1>AD2 6

:2 I2 Q>@43 If t e Pilot is successful $ at are your organi'ationBs plans for roll-out of t e pilot or proof of concept of t e !IN$%RT Q :H$09;# cloud computing ser%ice) Please indicate oneresponse only. R%AD 'I$T $IN*'% R%$PON$% ON'&

7o%e into production to replace e isting capability7o%e into production to pro%ide net ne$ capability 3o immediate plans to implement proLect is fore%aluation or researc purposes only

4

=t er, please specify ANC7OR

DonBt <no$ ?D= =( 1>AD2 4 ANC7OR

92 I2 Q>@43 # at are t e top t ree success criteria regarding t e implementation of !IN$%RTQ :H$09;# tec nology as a pilot or proof of concept $it in your organi'ation) R%AD 'I$T$IN*'% R%$PON$% P%R CO'U)N

(opuccessCriteria

econduccessCriteria

( irduccessCriteria

7eets implementation timescalesDeli%ers re/uired functionality 3 3 31e/uired integration ac ie%ed 4 4 47eets ease-of-use criteria

7eets security E pri%acy re/uirements 5 5 57eets ser%ice le%els 6 6 6table and reliable in operation7eets or e ceeds business case ?e.g. budget or1=I2

: : :



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$%CTION III K =I%($ ON C'OU'D CO)PUTIN* )AR?%T

A$? T7I$ $%CTION TO A'' R%$POND%NT$

o$ $e $ould li"e to as" you to respond to t e follo$ing /uestions based on your e perience of ore pectations for cloud computing ser%ices.

502 In your opinion, $ at $ould be t e top t ree actions t at %endors or ser%ice pro%iders s ouldta"e to elp gro$ t e cloud computing ser%ices mar"et) R%AD 'I$T $IN*'% R%$PON$%P%R CO'U)N

(op Action econd Action

( ird Action

tandardi'e on terminology and %ocabulary=ffer a$areness programs ?$ ite papers, education, etc.2 3 3 3Promote business benefits ?eg. financial, time-to-first-use, etc2 4 4 4Help customers "no$ $ ere to start ?strategy, planning,assessments, etc.2Help customers "no$ o$ to start ?implementation,customi'ation, integration, etc.2

5 5 5

Impro%e security 6 6 6Impro%e functionality

Add or impro%e interoperability $it ot er cloud computingser%ices : : :

o$er t e ser%ice cost 9 9 9Impro%e ser%ice le%els 0 0 0Impro%e supportPro%ide a self-ser%ice administration portal to add or remo%eusers or c ange ser%ice parameters

3 3 3

=ffer Nin countryO cloud computing ser%ices to a%oid datapri%acy or access concerns

4 4 4

Dri%e or adopt industry standards

Automate ser%ice e pansion or contraction 5 5 5 Automate or centrali'e billing or reporting 6 6 6=ffer cloud bro"erage or integration ser%ices=t er, please specify : : :



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5 2 # o in your organi'ation is or $ill be ultimately responsible for ma"ing decisions about $ iccloud computing ser%ices to use) R%AD 'I$T $IN*'% R%$PON$% ON'&

VP Sales, VP Marketing; Sales orMarketing Department ales or7ar"eting departmentCFO; Procurement or FinanceDepartment Procurement or inancedepartment

3

VP HR; HR Department H1department

4

CIO, VP IT

VP IT Operations; IT OperationsDepartment I( =perations

5

VP IT Application De elopment; ITApplication De elopmentDepartment I( Application De%elopment

56

=t er I( function. Please specify. 6 T%8T )ANDATOR&

> ternal Consultant :>ac re/uesting department ma"es itso$n decision.

:9

=t er, please specify 9 0 T%8T )ANDATOR&

DonBt <no$ ?D= =( 1>AD2 0

532 =%er t e ne t 3 to 4 years, $ at do you e pect to be t e 4 most influential impact areas of cloud computing ser%ices on your internal I( organi'ation) R%AD 'I$T

7ostInfluential

econdmost

Influential

( ird mostInfluential

o c angeDe%elop ne$ internal or pri%ate cloud computing ser%ices?$ ere I( creates and operates cloud computing ser%ices foryour organi'ation2

3 3 3

(ransform e isting internal systems to loo" li"e a cloud 4 4 4(ransform or migrate e isting internal applications to becomemore li"e N oft$are as a er%iceOecome more business focused ?discuss ser%ices, nottec nology2

5 5 5



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Ha%e formal agreements $it t e business to c arge for couldcomputing ser%ices based on usage

6 6 6

Impro%e I( staff efficiencyImpro%e I( infrastructure efficiency : : :ocus on impro%ing I( ser%ice management or /uality ofser%ice

9 9 9

Collaborate $it t e business to embrace and adopt multiplecloud computing ser%ices ?internal and&or e ternal2

0 0 0

C allenge business plans to embrace and adopt public cloudcomputing ser%icesI( organi'ation becomes more of a ser%ice integrator orbro"er ?to /uic"ly build ne$ business ser%ices using clouds2t an Lust an operator of I( systems

3 3 3

Permit or promote t e use of social media tec ni/ues ?sucas ($itter or aceboo"2 to pro%ide ne$ met ods of

collaboration

4 4 4

;se tec ni/ues suc a =A ? er%ice =riented Arc itecture2 tode%elop ne$ applications t at are suited to a Clouden%ironment;sing dynamic programming ?suc as 7as ;ps2 to le%erageor combine information from multiple cloud computingser%ices to deli%er ne$ business ser%ices

5 5 5

=t er, please specify 6 6 6

DonBt <no$ ?D= =( 1>AD2

ROTAT% 'I$T

542 # at percentage of your organi'ationBs total I( budget do you e pect to be spent on cloudcomputing ser%ices in t e ne t 3 mont s, in 4 to 3 mont s and in 35 to 46 mont s) Gour best estimate is fine. R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% P%R CO'U)N

54A3 mont s

544 to 3 mont s

54C35 to 46 mont s

ess t an SS to less t an 5S 3 3 35S to less t an 0S 4 4 4

0S to less t an 30S30S or more 5 5 5DonBt <no$ ?D= =( 1>AD2 6 6 6



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