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8Chapter
Foundations of Individual Behavior
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-2
Learning Outcomes
• Identify the focus and goals of organizational behavior (OB)
• Explain the role that attitudes play in job performance
• Describe different personality theories• Describe perception and the factors that
influence it
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-3
Learning Outcomes (cont.)
• Discuss learning theories and their relevance in shaping behavior
• Discuss contemporary issues in OB
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-4
What Is Organizational Behavior?
• Behavior– The actions of people
• Organizational Behavior– The study of the
actions of people at work.
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-5
What is the Focus of OB?
• Employee Productivity– A performance measure of both work efficiency
and effectiveness
• Absenteeism– The failure to show up for work
• Turnover– Voluntary and involuntary permanent withdrawal
from an organization
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-6
Focus of OB (cont.)
• Organizational Citizenship Behavior– Discretionary behavior that’s not part of an
employee’s formal job requirements, but which promotes the effective functioning of the organization
• Job Satisfaction– An employee’s general attitude toward his or her
job
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-7
Focus of OB (cont.)
• Workplace Misbehavior– Any intentional
employee behavior that is potentially harmful to the organization or individuals within the organization
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-8Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-9
What Role Do Attitudes Play in JobPerformance?• Attitudes– Evaluative statements, either favorable or
unfavorable, concerning objects, people, or events
• Cognitive Component– The part of an attitude made up of the beliefs,
opinions, knowledge, and information held by a person
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-10
Attitude and Behavior
• Affective Component – The part of an attitude that’s the emotional or
feeling part
• Behavioral Component– The part of an attitude that refers to an intention
to behave in a certain way toward someone or something
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-11
Attitude and Behavior (cont.)
• Job Involvement– The degree to which an employee identifies with
his or her job, actively participates in it, and considers his or her job performance important for self-worth
• Organizational Commitment– An employee’s orientation toward the
organization in terms of his or her loyalty to, identification with, and involvement in the organization
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-12
Attitude and Behavior (cont.)
• Employee Engagement– When employees are
connected to, satisfied with, and enthusiastic about their jobs
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-13Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-14
What is Cognitive Dissonance Theory?Leon Festinger, in the 1950s, sought to explain
the relationship between attitudes and behavior
• Cognitive Dissonance– Any incompatibility or inconsistency between
attitudes or between behavior and attitudes
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-15
What Do Managers Need to Know About Personality?• Personality– A unique combination of emotional, thought, and
behavioral patterns that affect how a person reacts to situations and interacts with others
• Myers-Briggs Type Indicator (MBTI)– A personality assessment that uses four
dichotomies of personality to identify different personality types
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-16Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-17
What is The Big Five Model?
• Big Five Model– A personality trait
model that examines five traits:
1.Extraversion2.Agreeableness3.Conscientiousness,4.Emotional stability5.Openness to experience
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-18Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-19
WHAT IS EMOTIONAL INTELLIGENCE?• Emotional
Intelligence (EI)– The ability to notice
and to manage emotional cues and information
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-20
Five Dimensions of EI
– Self-awareness• Being aware of what you’re feeling.
– Self-management• The ability to manage your own emotions and impulses
– Self-motivation• The ability to persist in the face of setbacks and failures
– Empathy• The ability to sense how others are feeling
– Social skills• The ability to handle the emotions of others
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-21
Can Personality Traits Predict Work-Related Behaviors?• Locus of Control– The degree to which people believe they control
their own fate
• Machiavellianism (“Mach”)– A measure of the degree to which people are
pragmatic, maintain emotional distance, and believe that ends justify means
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-22
Personality and Work Behavior (cont.)• Self-Esteem (SE)– An individual’s degree of like or dislike for himself
or herself
• Self-Monitoring– A personality trait that measures the ability to
adjust behavior to external situational factors
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-23
What is Perception and What Influences It?• Perception– A process by which we give meaning to our
environment by organizing and interpreting sensory impressions
• Attribution Theory– A theory used to explain how we judge people
differently, based on what meaning we attribute to a given behavior
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-24Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-25
Can Attributes Be Distorted?
• Fundamental Attribution Error– The tendency to underestimate the influence of
external factors and overestimate the influence of internal factors when making judgments about the behavior of others
• Self-Serving Bias– The tendency for individuals to attribute their
successes to internal factors while putting the blame for failures on external factors
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-26Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-27
Perception Shortcuts
• Selective Perception– The tendency for people to only absorb parts of
what they observe, allowing them to “speed read” others
• Assumed Similarity– An observer’s perception of others is influenced
more by the observer’s own characteristics than by those of the person observed
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-28
Perception Shortcuts (cont.)
• Stereotyping – When we judge someone on the basis of our
perception of a group he or she is part of
• Halo Effect– When we form a general impression of a person
on the basis of a single characteristic
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-29Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-30
How Does Learning Theory Explain Behavior?• Learning– A relatively permanent change in behavior that
occurs as a result of experience
• Operant Conditioning– A theory of learning that says behavior is a
function of its consequences
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-31
What Is Social Learning Theory?
• Social Learning Theory– A theory of learning that says people can learn
through observation and direct experience
• Shaping behavior– The process of guiding learning in graduated steps,
using reinforcement or lack of reinforcement
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-32Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
8-33Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.