717 Platform Support Guide 120814

Platform Support Guide For Pegasystems Partners, Customers, and Prospects

Current through Pega 7.1.7

December 8, 2014

Copyright 2014 Pegasystems Inc., Cambridge, MA

All rights reserved.

This document describes products and services of Pegasystems Inc. It may contain trade secrets and proprietary information. The document and product are protected by copyright and distributed under licenses restricting their use, copying distribution, or transmittal in any form without prior written authorization of Pegasystems Inc.

This document is current as of the date of publication only. Changes in the document may be made from time to time at the discretion of Pegasystems. This document remains the property of Pegasystems and must be returned to it upon request. This document does not imply any commitment to offer or deliver the products or services described.

This document may include references to Pegasystems product features that have not been licensed by your company. If you have questions about whether a particular capability is included in your installation, please consult your Pegasystems service consultant.

For Pegasystems trademarks and registered trademarks, all rights reserved. Other brand or product names are trademarks of their respective holders.

Although Pegasystems Inc. strives for accuracy in its publications, any publication may contain inaccuracies or typographical errors. This document or Help System could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Pegasystems Inc. may make improvements and/or changes in the information described herein at any time.

This document is the property of: Pegasystems Inc. One Rogers Street Cambridge, MA 02142

Phone: (617) 374-9600 Fax: (617) 374-9620

www.pega.com Document: Platform Support Guide Software Version: 7.1.7 Updated: December 8, 2014

Contents Policy Statement ............................................................................................. 1

Supported Server Platform List for Pega 7.1.7 ..................................................... 3

Server Hardware ...................................................................................... 3

Load Balancers ........................................................................................ 3

Operating systems ................................................................................... 4

Application Servers ................................................................................... 5

Relational Databases ................................................................................ 6

JDBC Drivers ........................................................................................... 8

Java Versions .......................................................................................... 9

PRPC v7.1 Client Requirements ....................................................................... 12

End-User Client Software ............................................................................ 12

Developer Client Software ........................................................................... 14

Other Client Software ............................................................................. 15

Mobile Platform Support ................................................................................. 17

Support for Prior Versions ............................................................................... 18

Version 6.x ............................................................................................... 18

Hardware .............................................................................................. 18

Operating Systems ................................................................................. 19

Relational Databases .............................................................................. 20

Application Servers ................................................................................. 21

Java Versions ........................................................................................ 22

Client Software ...................................................................................... 23

Version 5.x ............................................................................................... 27

Hardware .............................................................................................. 27

Operating Systems ................................................................................. 28

Relational Databases .............................................................................. 29

Application Servers ................................................................................. 30

Client Software ...................................................................................... 31

Java Versions ........................................................................................ 34

Pega 7 Platform Support Guide November 10, 2014 Confidential

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Policy Statement Pega 7 is designed as an open system which complies with industry standards. It is implemented in Java, using standard facilities to ensure compatibility and operability with similarly compliant 3rd party components such as Server Operating Systems, Databases, Applications Servers, Client Operating Systems, Browsers and integration service components. Our expectation is that Pega 7 can be deployed successfully in tandem with any combination of environmental and infrastructure components including hybrid heterogeneous combinations of dissimilar servers. It is also our expectation, gained from experience, that with such deployments the devil is in the details, and that the first such deployment should only be undertaken by experienced engineers who have the necessary skills to ensure smooth and complete installation and reliable and performant operation. In addition: 1. Customers should contact their Pegasystems representative to discuss their platform

selection and their installation plan before beginning the installation.

2. Pega 7 and applications built on it are designed to run on any combination within each category of the published Platform Components in the Platform Options section, including a mixed deployment of different application server or browser technology. Consult your Pegasystems representative to determine whether the desired platform combination has been deployed in production before, and to discuss risk mitigation strategies.

3. To obtain new features and capabilities, customers may be required to upgrade to newer

versions of Pega 7 products, which may have different or additional prerequisites. Note also that updated versions of Platform Components (including bug fix releases of such Components) may themselves impose different or additional prerequisites.

4. Pegasystems will make commercially reasonable efforts to offer support in its products for a

new release or version of the Platform Components listed in this document, within 12 months of that version becoming Generally Available (as differentiated from an alpha or beta version of the product). This support will normally be made available in a new release.

5. Pega 7 and older Platform Components: Providers of Platform Components may choose

to end support for older versions of their products. A problem may occur with a Platform Component listed in this guide, where this Component is no longer supported by the Provider. If the problem is determined to be related to that Component, it may be necessary to upgrade that component to a version supported by the provider in order for Pega to be able to support that system.

6. Pega 7 and newer Platform Components: It is Pegasystems policy not to backwards-test new versions of Platform Components with older releases of Pega 7. Support for new platform products is provided through newer versions of Pega 7 software.

If you choose to upgrade Platform Components to the latest releases, but want to stay on older releases of Pega 7, you may enter support requests for any problems encountered. However, if the root cause of these problems stems from the fact that the older versions of PRPC were not designed to handle functionality in the newer Components, Pegasystems may


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request that you upgrade your PRPC version to a release that directly supports that newer Component, as listed in this Guide.

Pegasystems Inc. Statement of Support for Virtualised Environments such as VMWare, OpenStack, PureAPP, Citrix and others

Pegasystems Inc. will support customers who run Pegasystems Inc. products on supported Operating Systems, irrespective of whether they are running in virtualized environments or not. Virtualization vendor products support a set of certified Operating Systems and Hardware, and the customer and vendor will be responsible for any interactions or issues that arise at the Hardware or Operating System layer as a result of their use of such products. Pegasystems Inc. will not require clients to recreate and troubleshoot every issue in a non-virtualized environment; however, Pegasystems Inc. does reserve the right to request our customers to diagnose certain issues in a native certified Operating System environment, operating without the virtual environment. Pegasystems Inc. will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue. Any time spent on investigation of problems that may, in the sole opinion of Pegasystems Inc. be related to a virtualization product, will be handled in the following fashion: 1. Pegasystems Inc. will provide standard support to all Pegasystems Inc. products. 2. If a problem is encountered while a Pegasystems Inc. product is running in a virtualized environment, the client may be asked to recreate the problem on a non-virtualized server unit to assist with diagnostics and remediation. 3. Regardless of the problem type or source, time spent on investigation and resolution will be covered as part of regular maintenance, and support will be provided as usual.


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Supported Server Platform List for Pega 7.1.7 The following Platform Options have all been tested by Pegasystems in at least one combination; however, not every combination of all of these options has been tested. Any compatible combination should work; but there may be specific setup or configuration requirements for a particular combination. In addition, not all features may be available on all platforms. Decision Strategy Manager (DSM) supports all the platforms supported by Pega 7 except SQL Server and JBoss 6.x, as noted. Please contact your Pegasystems representative if you have questions about any option.

Server Hardware IBM System p (pSeries) IBM System x (xSeries)

IBM Mainframe System z (zSeries) with zAAP processora or IFL (Integrated Facility for Linux) Oracle Sun Server (SPARC and Intel processors) Wintel (with Intel or compatible chip) HP 9000 series HP Integrity servers (Itanium) Cisco Unified Computing System (UCS)

Load Balancers

F5 BigIP versions 10.x.x, 11.x.xb Beginning in Pega 7, production systems may take advantage of high-availability features. Customers using this high-availability functionality must use a load balancer that supports: session affinity pool management (enable, disable, remove servers) server monitoring for crash detection For details, please refer to the High Availability guide on the PDN.

a Requires a minimum of one zSeries Application Assist Processor (zAAP). Consult the installation guide and PDN for the latest set-up options. b Must include the Local Traffic Manager (LTM) module


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A note on the charts: RED highlighting means desupported. GREEN means support added for this release.

Operating systems

Operating Systems

Pega 7.1 (Sept 30,

2013)

Pega 7.1.5 (May 2, 2014)

Pega 7.1.6 (Aug 11,

2014)

Pega 7.1.7 (Nov 10,

2014) IMPORTANT NOTES AIX v6.1 supported supported supported supported AIX v7 supported supported supported supported HP-UX 11i v3 supported supported supported supported Red Hat Enterprise Linux v5 supported supported supported supported

Pegasystems tests Linux on the Intel and zSeries (zLinux or Linux on System z)

platforms.

Red Hat Enterprise Linux v6 supported supported supported supported SUSE Linux Enterprise Server 10 supported supported supported supported SUSE Linux Enterprise Server 11 supported supported supported supported Oracle Solaris 10 (SPARC and Intel edition) supported supported supported supported

Oracle Solaris 11 (SPARC and Intel edition) supported supported supported supported Windows 2008 supported supported supported supported

Windows 2012 supported supported supported supported z/OS v1.12 supported supported supported supported

z/OS v1.13 supported supported supported supported For recommendations for best runtime performance and response with operating systems, please reference the following article on the PDN: Performance Guidance for Production Applications Operating Systems.


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Application Servers

Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7 IMPORTANT NOTES

WebSphere 7.0.x supported supported supported supported

WebSphere 8.0.x supported supported supported supported

WebSphere 8.5 supported supported supported supported

WebSphere 8.5.5 supported supported supported supported

Requires Fixpack Version 8.5.5.2 or later to avoid Java Verify errors when using Java 7. Please see Known Issues with

JVMs.

Oracle Weblogic Server 11g (10.3.1 and higher) supported supported supported supported

Oracle Weblogic Server 12c supported supported supported supported

Weblogic 12.1.2.0 will not work with Pega 7.1.0. 12.1.2.0 is supported beginning in

Pega 7.1.1.

JBoss Redhat EAP 5.0.x supported supported supported supported

JBoss EAP 5.x runs on several versions of Java. For Pega 7.1, JBoss on Java 6 and

Java 7 only are supported.

JBoss Redhat EAP 5.1.2 supported supported supported supported

NOTE: JBoss EAP 5.1.0 is not supported.

JBoss EAP 5.x runs on several versions of Java. For Pega 7.1, JBoss on Java 6 and

Java 7 only are supported.

JBoss Redhat EAP 6.1.x

supported for WAR

installations only

supported for WAR and

EAR installations


EAR installations


EAR installations

For Pega 7.1 GA, JBoss 6.1 runs only with Pega 7 deployed in a servlet container

(WAR). The EAR deployment is supported beginning in Pega 7.1.5.

Decision Strategy Manager (DSM) will not

run on JBoss 6.x.

JBoss Redhat EAP 6.2.x supported

JBoss 6.2 is supported for Pega 7.1.7. The JBoss 6.2 Installation Guide will be

available on the PDN shortly. (The JBoss 6.1 Installation Guide may be used until

the 6.2 Guide is completed.)

Decision Strategy Manager (DSM) will not run on JBoss 6.x.

JBoss Redhat EAP 6.3.x supported

JBoss 6.3 is supported for Pega 7.1.7. The JBoss 6.3 Installation Guide will be

available on the PDN shortly. (The JBoss 6.1 Installation Guide may be used until

the 6.3 Guide is completed.)

Decision Strategy Manager (DSM) will not run on JBoss 6.x.

JBoss EWS (Enterprise Web Server) 2.0 supported supported supported supported

This web server runs only with Pega 7 deployed in a servlet container (WAR).

tc Server 2.8.2 supported supported supported supported This web server runs only with Pega 7 deployed in a servlet container (WAR).


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Tomcat 6.x supported supported supported supported This web server runs only with Pega 7 deployed in a servlet container (WAR).

Tomcat 7.x supported supported supported supported This web server runs only with Pega 7 deployed in a servlet container (WAR).

Please note: none of the Community Editions of these application servers (such as JBoss or WebSphere) have been tested with Pega 7; therefore, these Community Editions are not supported with Pega 7.

Relational Databases


DB2 for LUW v9.7 supported supported supported supported

Progressive streaming must be used to run Pega 7 with DB2 version 9.7. Please reference the PDN article System wont

start when using DB2 version 9.5.



DB2 for z/OS v9 supported supported supported supported

DB2 for z/OS v10 supported supported supported supported

Oracle 11g R2 supported supported supported supported

Pega 7 has been successfully deployed in Oracle RAC (Real Application Cluster)

configurations, and Pegasystems supports this deployment mode. Future product

plans may broaden RAC support to leverage the Oracle Clusterware High

Availability API and to publish scalability benchmark data.

Oracle 12c supported supported supported supported

PostgreSQL 9.1.x Community Edition supported supported supported supported

PostgreSQL is only supported for the Tomcat webserver.

PostgreSQL is NOT supported for zLinux.

IMPORTANT: The Postgres Community

Editions are not supported for production enterprise systems. Only the Enterprise

DB versions of Postgres are supported for enterprise installations.

Postgres Plus Standard Edition (Enterprise DB) 9.1.x supported supported supported supported

supported for Enterprise installations

PostgreSQL is NOT supported for zLinux. SQL Server 2008 R2 supported supported supported supported Decision Strategy Manager (DSM) will not

run on SQL Server. SQL Server 2012 supported supported supported supported


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Please note: none of the Express or Personal versions of these databases have been tested with the Enterprise version of Pega 7; no express/personal version of a database is supported with Pega 7. For recommendations on how to improve the performance of your Pega 7 application on the database, please reference the PDN article Performance Guidance for Production Applications Database.

Important Notes:

For tuning recommendations to improve the performance of your Pega 7 application,

please reference the following articles on the PDN: Performance Guidance for Production Applications Operating Systems Performance Guidance for Production Applications Database

The websites of Platform Options vendors may contain additional information about how they work with other hardware or software options on this list. If vendors state a particular combination will not work or is not supported, that combination will not be supported by Pegasystems.

Applications built on PegaRULES Process Commander may not function correctly if run on

platforms which are not approved for Process Commander.

Prior versions of PegaRULES Process Commander may not work with the most recent Platform Options.

Pegasystems Solution Framework products may not yet be certified on 7.x versions of

Process Commander. Please reference the System Requirements for Pegasystems Solution Frameworks and Product Components document on the PDN for product details.


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JDBC Drivers

Important Notes for JDBC drivers:

For better performance, ensure that you are using JDBC 4-compliant drivers.

For better performance with a Tomcat webserver, use Tomcat 7. Tomcat 6 has a

limitation that will cause the server to treat the JDBC driver as if it were a JDBC 3-compliant driver, even if the system is using a JDBC 4-compliant driver. Customers using Tomcat will see better performance if they upgrade to Tomcat 7, and make sure to use a JDBC 4 compliant driver.

The engine will not start up if the incorrect JDBC driver is used. The following

configurations are unsupported: o Using a Multi-tenant Oracle system using one of the Oracle JDBC drivers with

issues (see chart above) o Using a Multi-tenant system with a JDBC 3 compliant driver, OR with Tomcat 6

(see above Tomcat note) o Using Microsoft SQL Server with a JDBC 3 compliant driver, OR with Tomcat 6 (see

above Tomcat note)

When any of these unsupported configurations are encountered, Pega 7 will not start. Before this change, the engine would appear to start up properly, but would encounter issues during other parts of the engine startup or during actual use of the system.

Database Java 6 Java 7 Notes

Oracle ojdbc6.jar ojdbc7.jar

Two Oracle driver versions have a bug which causes updates to fail in Pega 7. Do not use these versions:

11.1.0.6.0

11.1.0.7.0

MSQL sqljdbc4.jar sqljdbc4.jar Do not use v 3.0.1301.101, as this causes problems with Pega 7 internal system date values.

DB2 LUW db2jcc4.jar db2jcc4.jar

DB2 z/OS db2jcc4.jar db2jcc4.jar

For DB2 for z/OS, JDBC drivers are only available from the DB2 for z/OS product. Additionally, you need db2jcc_license_cisuz.jar in the same directory as db2jcc4.jar.

PostgreSQL

postgresql-9.1-903.jdbc4.jar

postgresql-9.1-903.jdbc4.jar

This .jar file is required for PostgreSQL version 9.1.x.


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Java Versions

Java Versions - Sun/Oracle Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7 IMPORTANT NOTES

Java SE 6 supported supported supported

Oracle stopped providing public updates to Java 6 in February 2013, so as of Version 7.1.7 it has been desupported for Pega 7.

Java SE 7 supported supported supported supported Java Versions - IBM Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7 Java SDK 1.6 (WebSphere 7.0) supported supported supported supported Java SDK 1.6.1 (WebSphere 8, 8.5) supported supported supported supported Java SDK 1.7 (WebSphere 8, 8.5) supported supported supported supported

Notes on Java Virtual Machines (JVMs): PegaRULES Process Commander requires Java to be installed on the application server.

Process Commander recommends 64-bit JVMs on the platforms your application server supports. Please refer to the support matrix of your application server and the platform products for details on which combinations support 64-bit JVMs.

When installing Pega 7 on a server with a 64-bit operating system, be sure to install the

64-bit JVM.

Pega 7 requires the use of the Java 6 or Java 7 specification. Each of the Java vendors will routinely issue maintenance that addresses security, performance, and stability issues in the JDK. Pegasystems recommends that this maintenance be applied on a periodic basis; customers JDKs should never be more than a year behind current JDK maintenance levels.

Pegasystems recommends that your verbose GC options be enabled, even in production

(this adds negligible overhead).

Oracle stopped providing public updates to Java 6 in February 2013. Therefore, beginning in Pega Version 7.1.7, Java 6 will only be supported with WebSphere.

For WebSphere, use the latest approved JVM provided by IBM for that version and patch

level of the application server (unless it is specifically stated that it does not run with Pega 7, like Java 8). Be sure to check the JVM Known Issues section on the next page to avoid issues with certain JVM versions.


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For WebLogic, Pega has tested both Hotspot (Sun/Oracle) JVM and JRockit; either may be used.

Neither Tomcat nor JBoss bundles a JVM in its application. For the supported versions of

these products, Oracle or IBM Java 7 are recommended, at the Java vendors latest patch level (unless it is specifically stated that it does not run with Pega 7).

As of Version 6.1, Process Commander will no longer support Java 1.4.2. This specifically

impacts users of WebSphere 6.0.2, which depends upon Java 1.4.2; WebSphere 6.0.2 is no longer supported.

As of Version 7.1.0, Pega 7 will no longer support Java 5. This specifically impacts users

of WebSphere 6.1, which depends upon Java 5; WebSphere 6.1 is no longer supported.

The amount of additional memory required for DSM services (what is required in addition to the recommendations for Pega 7, found in the Install Guides) will depend upon your applications use of ADM and VBD. Contact Pega Support for specialized sizing recommendations.

Known Issues with JVMs:

1. Process Commander supports the 64-bit Sun Java 6 JVM at update 10 or later. Earlier versions of the Sun Java 6 JVM will not function correctly due to a Java 6 bug.

2. Oracle reported a bug with Java 6 (Hotspot) Update 29: it does not work with Microsoft

SQL database drivers: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=7105007 This bug prevents Pega 7 from starting (the system just hangs). When using Java 6, be sure to use Update 28 or earlier, or Update 30 or later.

The following are issues with WebSphere and the IBM Java versions. To avoid these issues, new installs of Pega 7 should use the following WebSphere Fixpack versions (or later) available from IBM:

WebSphere Version

Fixpack Version or later

SDK Version

6.1 N/A (JAVA5) 7.0 7.0.0.25* SDK 1.6 SR11 8.0 8.0.0.2 SDK 1.6.1 SR1 8.5.5** 8.5.5.2 SDK 1.6.0 SR7 FP1

SDK 1.7.0 SR6 FP1

*ML7 will require WAS 7 fix pack 25 and above. Due to a bug in older versions of WebSphere, the introduction of Elastic Search causes WAS 7 to fail on startup: http://www-01.ibm.com/support/docview.wss?uid=swg1IZ67813 **The version of Java 1.7 shipped with WebSphere 8.5.5.1 reports a Java Verify error when loading classes for assembled rules. This appears to be related to an `https://bugs.eclipse.org/bugs/show_bug.cgi?id=381172


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The VerifyError does not appear to occur with the Java 1.7 SR6 release. See also: https://www.ibm.com/developerworks/community/forums/html/topic?id=7f616d94-a4ec-4e32-9ccc-3406ee063a6f

3. IBM reported a bug with IBM Java 6 and 7: http://www-01.ibm.com/support/docview.wss?uid=swg1IV06580 This issue manifests as

corrupted records in the Pega 7 database, caused by a bug in the JVM used by WebSphere; this bug was observed when the JVM is under a load heavy enough to invoke the just-in-time (JIT) compiler feature.

Existing Pega 7 systems running earlier versions of WebSphere can avoid the risk by turning on a JIT switch for Idiom Recognition. The JVM argument is: -Xjit:disableIdiomRecognition

4. In Java 7, Oracle changed the modified mergesort in java.util.Arrays.sort with timsort: http://bugs.java.com/bugdatabase/view_bug.do?bug_id=6804124 A full description of this change can be found here: http://dertompson.com/2012/11/23/sort-algorithm-changes-in-java-7/ In Version 6.x PRPC systems, this now causes Obj-Sort to fail with a Java error: Caused by: java.lang.IllegalArgumentException: Comparison method violates its general contract! To avoid this error, set the following Java System property when using Java 7 with PRPC 6.x: -Djava.util.Arrays.useLegacyMergeSort=true


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Pega 7.1.7 Client Requirements

End-User Client Software (includes CaseManager7 portal)

Windows: 7, 8, XP Professional with SP2c (or higher) END-USER CLIENT


Internet Explorer 8 32-bit supported supported supported supported See Important Browser Note #3 below. Internet Explorer 9 32-bit supported supported supported supported Internet Explorer 10 32-bit supported supported supported supported Internet Explorer 11 32-bit supported supported supported Internet Explorer 8 64-bit Standards Mode supported supported supported See Important Browser Note #3 below for IE8.

For IE9 and IE10, Pega 7 will no longer support the IE8 compatibility mode (EmulateIE8). Browsers in IE8 compatibility mode will not display correctly. Adobe Flash and ActiveX controls do not work in a 64-bit Internet Explorer browser - see Important Browser Notes #2 below

Internet Explorer 9 64-bit Standards Mode supported supported supported Internet Explorer 10 64-bit Standards Mode supported supported supported Internet Explorer 11 64-bit supported supported supported Google Chrome (Windows) supported supported supported supported Google Chrome (Mac OSX) supported supported supported supported Firefox (Windows) supported supported supported supported Firefox (Mac OSX) supported supported supported supported Safari (MacOSX) supported supported supported supported

Traditional non-auto-generated portals (e.g., WorkUser, WorkManager) are only supported for Internet Explorer (in quirks mode).

c Windows XP Service Pack 1 (SP1) is not supported.


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Important Browser Notes 1. Pega 7 is certified on the latest version of these supported browsers at the time a given version

of Pega 7 is released. Reasonable efforts are made to test previous versions of the browsers, with particular attention paid to Internet Explorer 9, 10, and 11. If you have an issue with Pega 7 guardrail-compliant UI in a particular version of a supported browser type, please contact Pega Support, and we will make commercially-reasonable efforts to resolve the issue.

2. Adobe Flash and ActiveX controls do not work in a 64-bit Internet Explorer browser

(IE8, IE9, IE10, IE11 64-bit). This meant that prior versions of Pega 7 could not use these 64-bit IE versions.

For full details, please reference the following article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.

3. IE8 continues to work with v7.1 with the caveat that IE8 is known to cause client-side performance issues when operating in Standards Mode. Some screens, especially grids and lists which display large amounts of data, may experience sub-optimal performance with IE8. We strongly recommend using another browser which does not have these performance issues, such as IE9, IE10, IE11, Chrome, Safari, or Firefox. Microsoft is no longer updating IE8, and instead points customers to IE10 or IE11. Therefore, Pegasystems cannot address these client-side performance issues reported with IE8. Customers should consider carefully before using IE8 as the target browser with v7.1.


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Developer Client Software

DESIGNER STUDIO/ DEVELOPER PORTAL Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7 IMPORTANT NOTES

Internet Explorer 8 32-bit supported supported supported supported See Important Browser Note #3 below. Internet Explorer 9 32-bit supported supported supported supported

For IE9 and IE10, Pega 7 will no longer support the IE8 compatibility mode

(EmulateIE8). Browsers in IE8 compatibility mode will not display correctly. Internet Explorer 10

32-bit supported supported supported supported Internet Explorer 11 32-bit supported supported supported Internet Explorer 8 64-bit Standards Mode supported supported supported

See Important Browser Note #3 below for IE8. Adobe Flash and ActiveX controls do not work in a 64-bit Internet Explorer browser - see Important Browser Note #1 below

Internet Explorer 9 64-bit Standards Mode supported supported supported Internet Explorer 10 64-bit Standards Mode supported supported supported Internet Explorer 11 64-bit supported supported supported

Firefox supported supported supported supported In Pega versions prior to 7.1, the Developer Desktop was limited to Internet Explorer browsers due to its dependence on IE functionality. In Pega 7.1, a few of the developer features continue to rely on IE functionality. The majority of development tasks can be accomplished using Chrome, Firefox, or Safari. If a feature requires IE, a message stating that requirement will display.

Chrome supported supported supported supported

Safari (Mac OSX) supported supported supported supported Android Chrome supported supported supported supported browser for Pega Mobile iOS Safari supported supported supported supported browser for Pega Mobile

Important Browser Notes 1. Pega 7 has greatly reduced dependency on Flash and ActiveX controls, so it is possible to run

using the IE 64-bit browsers; however, as some rules still depend upon ActiveX controls, an occasional issue may be seen. (Future versions of Pega 7 will eliminate dependency on ActiveX controls.) Customers who are concerned about this issue should avoid using the 64-bit versions


15

of IE 8 or IE 9. IE10 works in 64-bit mode with Version 7.1, and IE11 will work in 64-bit mode with Version 7.1.5, for all except the ActiveX rules. For full details, please reference the following article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.

2. We support current and future versions of Safari, Chrome, and Firefox to the extent possible.

Pega will make reasonable efforts to continue to support future versions of each browser barring any major architectural or backward compatibility changes from the browser vendors, we will support users on those platforms.

3. IE8 continues to work with v7.1 with the caveat that IE8 is known to cause client-side

performance issues when operating in Standards Mode. Some screens, especially grids and lists which display large amounts of data, may experience sub-optimal performance with IE8. We strongly recommend using another browser which does not have these performance issues, such as IE9, IE10, IE11, Chrome, Safari, or Firefox. Microsoft is no longer updating IE8, and instead points customers to IE10 or IE11. Therefore, Pegasystems cannot address these client-side performance issues reported with IE8. Customers should consider carefully before using IE8 as the target browser with v7.1.

Other Client Software

Developer Client Software Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7 IMPORTANT NOTES Windows XP Professional with SP2 (or higher) supported supported supported supported

Windows XP Service Pack 1 (SP1) is not supported.

Windows 7 supported supported supported supported

Windows 8 supported supported supported supported

Mac OSX supported supported supported supported

In Pega 7 versions prior to 7.1, the Developer Desktop was limited to Internet Explorer browsers due to its dependence on IE functionality. IE is only supported by Windows. In Version 7.1, a few of the developer features continue to rely on IE functionality. The majority of development tasks can be accomplished using Mac OSX. If a feature requires IE, a message stating that requirement will display.

Microsoft Office 2003 supported supported supported supported Microsoft Office 2007 supported supported supported supported

Microsoft Office 2010 supported supported supported supported The 64-bit version of Office 2010 is not supported.


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Microsoft Office 2013 supported supported

In Pega 7.1.6, Office 2013 32-bit is only supported for Excel. In Pega 7.1.7, Office 2013 32-bit is fully supported. The 64-bit version of Office 2013 is not supported.

Adobe Flash Player 13.x supported supported supported supported Silverlight supported supported supported supported

Certain features of PegaRULES require additional software or specific operating systems on the client side:

Functionality Software Use of charts Adobe Flash 13.x Use of Excel export or templates Microsoft Excel 2003, 2007, 2010 Use of Microsoft Word for Correspondence editing

Microsoft Word 2003, 2007, 2010

PegaImageViewer Microsoft Silverlight (See the PDN article: Pega Content Management [Capture, Store and View Content])

Word Merge Microsoft Silverlight (See the Release Note on the PDN: Word Merge Support with Microsoft Silverlight plug-in)

Pega Document Scanning Microsoft Silverlight (See the PDN article: Installing Pega Document Scanning software)


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Mobile Platform Support

Platform Browser

Pega 7.1 Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

IOS 6

Safari supported

Pega 7 Mobile Application supported

IOS 7

Safari supported supported

Pega 7 Mobile Application supported supported

IOS 8

Safari supported

Pega 7 Mobile Application supported

Android 4.0.X - 4.4.x

Google Chrome supported supported

Pega 7 Mobile Application supported supported

Android 5.0 Developer Preview

Google Chrome supported

Pega 7 Mobile Application supported NOTE: Due to the large number and diversity of physical Android devices on the market, it is not possible to test each and every device. This matrix is intended to be a guide, rather than an exhaustive list of supported devices. Your experience on your mobile device may differ from results indicated in this matrix.

Pega 7 Platform Support Guide November 10, 2014 Confidential 18

Support for Prior Versions IMPORTANT NOTE: For important information on tuning recommendations, JVMs, and known issues, please refer to the notes in the 7.1 section of this document. Those notes also apply to these prior versions.

Version 6.x

Hardware

Version 6.1

April 28, 2010

Version 6.1 SP2 Sept 30,

2010

Version 6.2

(Aug 9, 2011)

Version 6.2 SP2 (Jan 31, 2012)

Version 6.3

(Sept 10, 2012)

Version 6.3 SP1 (Nov 2, 2012) IMPORTANT NOTES

IBM pSeries supported supported supported supported supported supported IBM xSeries supported supported supported supported supported supported

IBM Mainframe zSeries with zAAP processor or IFL (Integrated Facility for Linux) supported supported supported supported supported supported

Requires a minimum of one zSeries Application Assist Processor (zAAP).

Consult the installation guide and PDN for the latest set-up options.

Sun Server (UltraSPARC) supported supported supported supported supported supported Wintel (with Intel or compatible chip) supported supported supported supported supported supported HP 9000 series supported supported supported supported supported supported HP Integrity servers (Itanium) supported supported supported supported supported supported Cisco Unified Computing System (UCS) supported supported


Operating Systems

Version 6.1

Version 6.1 SP2

Version 6.2

Version 6.2 SP2

Version 6.3

Version 6.3 SP1 IMPORTANT NOTES

AIX v5.3 supported supported AIX v6.1 supported supported supported supported supported supported AIX v7 supported supported supported supported HP-UX 11i v1 supported supported HP-UX 11i v2 supported supported HP-UX 11i v3 supported supported supported supported supported supported

Red Hat Enterprise Linux AS v4 supported supported

Pegasystems tests Linux on the Intel and zSeries (zLinux or Linux on System z)

platforms.

Red Hat Enterprise Linux v5 supported supported supported supported supported supported Red Hat Enterprise Linux v6 supported supported supported supported SUSE Linux Enterprise Server 9 supported supported SUSE Linux Enterprise Server 10 supported supported supported supported supported supported SUSE Linux Enterprise Server 11 supported supported supported supported supported supported Solaris 9 supported supported Oracle Solaris 10 (SPARC and Intel edition) supported supported supported supported supported supported Windows 2003 supported supported Windows 2008 supported supported supported supported supported supported z/OS v1.8 supported z/OS v1.9 supported

z/OS v1.10 supported

support added in 6.2

SP1 supported

z/OS v1.11

support added in 6.2

SP1 supported supported supported z/OS v1.12 supported supported



Version 6.1

Version 6.1 SP2

Version 6.2

Version 6.2 SP2

Version 6.3


DB2 for LUW (UDB) v9.1 supported supported supported supported

DB2 for LUW (UDB) v9.5 supported supported supported supported supported supported Two prconfig.xml settings are required to run DB2 versions 9.5 and 9.7 with PRPC. Please reference the PDN article System wont start when using DB2 version 9.5. DB2 for LUW (UDB) v9.7 supported supported supported supported supported supported

DB2 for z/OS v8.1 supported Requires a C compiler for external stored procedures; native stored procedures do

not require the C compiler.

DB2 for z/OS v9.1 supported supported supported supported supported DB2 for z/OS v10.1 supported supported supported supported Oracle 10g R2 (10.2.x) supported supported

Oracle 11g R1 supported supported supported supported supported supported

PRPC has been successfully deployed in Oracle RAC (Real Application Cluster) configurations, and Pegasystems supports this deployment mode. Future product plans may broaden RAC support to leverage the Oracle Clusterware High Availability API and to publish scalability benchmark data.

Oracle 11g R2 supported supported supported supported supported supported

Oracle 12C

supported requires

HFIX-9120 HFIX-9120 is required for Oracle 12C to

run on PRPC version 6.3 SP1 SQL Server 2005 supported supported SQL Server 2008 supported supported supported supported SQL Server 2008 R2 supported supported


Application Servers

Version 6.1

Version 6.1 SP2

Version 6.2

Version 6.2 SP2

Version 6.3


WebSphere 6.1.x supported supported supported supported supported supported WebSphere 7.0.x supported supported supported supported supported supported WebSphere 8.0.x supported supported supported

WebSphere 8.5 supported supported supported Support for WebSphere 8.5 added January 2014

Oracle Weblogic Server 9.x supported supported supported supported supported supported Oracle Weblogic Server 11g (10.3.1 and higher) supported supported supported supported supported supported

Oracle bought BEA and renamed and renumbered the WebLogic product.

Oracle Weblogic Server 12c supported supported

Weblogic 12.1.2.0 will not work with these versions of PRPC - verify that your Oracle version is either higher or lower than 12.1.2.0.

JBoss Redhat EAP 4.3.x supported supported supported supported supported supported JBoss Redhat EAP 5.0.x supported supported supported supported supported supported JBoss Redhat EAP 5.1.2 supported supported supported supported JBoss EAP 5.1.0 is not supported.

Tomcat 6.x supported supported supported supported supported supported This web server runs only with PRPC

deployed in a servlet container (WAR).

Tomcat 7.x supported supported supported supported This web server runs only with PRPC

deployed in a servlet container (WAR).


Java Versions

Java Versions - Sun/Oracle Version

6.1 Version 6.1 SP2

Version 6.2

Version 6.2 SP2

Version 6.3


J2SE 5.0 supported supported supported supported supported supported Java SE 6 supported supported supported supported supported supported

Java SE 7 supported supported supported supported supported supported

To avoid errors when using PRPC 6.x with Java 7, see Known Issue #1 below

Java Versions - IBM Version

6.1 Version 6.1 SP2

Version 6.2

Version 6.2 SP2

Version 6.3


Java SDK 1.5 (WebSphere 6.1) supported supported supported supported supported supported Java SDK 1.6 (WebSphere 7.0) supported supported supported supported supported supported Java SDK 1.6.1 (WebSphere 8, 8.5) supported Java SDK 1.7 (WebSphere 8, 8.5) supported

Known Issues with JVMs for PRPC 6.x:

1. In Java 7, Oracle changed the modified mergesort in java.util.Arrays.sort with timsort:

http://bugs.java.com/bugdatabase/view_bug.do?bug_id=6804124 A full description of this change can be found here: http://dertompson.com/2012/11/23/sort-algorithm-changes-in-java-7/ In Version 6.x PRPC systems, this now causes Obj-Sort to fail with a Java error: Caused by: java.lang.IllegalArgumentException: Comparison method violates its general contract! To avoid this error, set the following Java System property when using Java 7 with PRPC 6.x: -Djava.util.Arrays.useLegacyMergeSort=true


Client Software

End User Browsers Version

6.1 Version 6.1 SP2

Version 6.2

Version 6.2 SP1

Version 6.2 SP2

Version 6.3


Internet Explorer 6 supported supported supported supported supported supported supported These browsers were current at the time

of release. However, as of May 2014, they are no longer supported by

Microsoft. Internet Explorer 7 supported supported supported supported supported supported supported Internet Explorer 8 supported supported supported supported supported supported supported Internet Explorer 9 supported supported supported supported

Internet Explorer 10 & 11

HFIX-6301 composite --------------- HFIX-9924

fixed


fixed


fixed


fixed

If you are running Microsoft Internet Explorer (IE) 10 or 11 for PRPC 5.x and PRPC 6.x portals and applications, user interface (UI) elements might not load or might display incorrectly. Please reference the PDN article Troubleshooting: IE10 and IE11 UI problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5 Quirks mode emulation

Google Chrome (Windows) supported supported supported supported Google Chrome (Mac) supported supported supported supported Firefox (Windows) supported supported supported supported Firefox (Mac) supported supported supported supported Safari (Mac) supported supported supported supported

Important Browser Notes

In order for PRPC v6.x to run on Internet Explorer 10 or 11, a hotfix for the appropriate 6.x version is required. For full details on composite and fixed portals, and which hotfix to install, please reference the PDN article Troubleshooting: IE10 and IE11 UI problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5 Quirks mode emulation.

Internet Explorer 8, 9, 10, and 11 64-bit and Office 2010 64-bit are not supported. For full details, please reference the

following article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.


PRPC is certified on the latest version of these supported browsers at the time a given version of PRPC is released. Reasonable efforts are made to test previous versions of the browsers, with particular attention paid to Internet Explorer 7, 8, and 9. If you have an issue with PRPC guardrail-compliant UI in a particular version of a supported browser type, please contact Pega Support, and we will make commercially-reasonable efforts to resolve the issue.

As stated above, Chrome, Firefox, and Safari are supported as end-user browsers. Some Pega 6 functionality has dependencies on

Flash and ActiveX controls, however, which are not supported by non-IE browsers; an occasional issue may be encountered. Customers who are concerned about these issues should avoid using the non-IE browsers.

End User - Other Client Software

Version 6.1

Version 6.1 SP2

Version 6.2

Version 6.2 SP1

Version 6.2 SP2

Version 6.3


Windows XP Professional with SP2 (or higher) supported supported supported supported supported supported supported


Windows 7 supported supported supported supported supported supported supported Vista supported supported supported supported supported supported Microsoft Office 2002 supported Microsoft Office 2003 supported supported supported supported supported supported supported Microsoft Office 2007 supported supported supported supported supported supported supported

Microsoft Office 2010 supported supported supported supported supported supported The 64-bit version of Office 2010 is not supported.

Adobe Flash Player 10.x supported supported supported supported supported supported supported


Developer Browsers Version

6.1 Version 6.1 SP2

Version 6.2

Version 6.2 SP1

Version 6.2 SP2

Version 6.3


Internet Explorer 6 supported supported supported supported supported supported supported These browsers were current at the time

of release. However, as of May 2014, they are no longer supported by

Microsoft. Internet Explorer 7 supported supported supported supported supported supported supported Internet Explorer 8 (32-bit) supported supported supported supported supported supported supported The 64-bit version of IE8 is not supported. Internet Explorer 9 (32-bit) supported supported supported supported The 64-bit version of IE9 is not supported.

Developer Client Software

Version 6.1

Version 6.1 SP2

Version 6.2

Version 6.2 SP1

Version 6.2 SP2

Version 6.3




Windows 7 supported supported supported supported supported supported supported Vista supported supported supported supported supported supported Microsoft Office 2002 supported Microsoft Office 2003 supported supported supported supported supported supported supported Microsoft Office 2007 supported supported supported supported supported supported supported Microsoft Office 2010 supported supported supported supported supported supported Microsoft Visio 2003 supported supported supported supported supported supported supported Microsoft Visio 2007 supported supported supported supported supported supported supported Microsoft Visio 2010 supported supported supported supported supported supported Adobe Flash Player 10.x supported supported supported supported supported supported supported


Certain features of PegaRULES require additional software or specific operating systems on the client side:

Functionality Software Use of charts Adobe Flash 10.x Use of Excel export or templates Microsoft Excel 2003, 2007, 2010 Use of Microsoft Word for Correspondence editing

Microsoft Word 2003, 2007, 2010

Pega Document Scanning Scanner that has TWAIN driver support (www.twain.org )


Version 5.x

Hardware

Version 5.1

June 22, 2006

Version 5.1 SP1 Oct 12, 2006

Version 5.2

Jan 5, 2007

Version 5.3

June 30, 2007

Version 5.4

Mar 17, 2008

Version 5.4 SP2 July 8, 2008

Version 5.5

Mar 30, 2009 IMPORTANT NOTES

IBM pSeries supported supported supported supported supported supported supported IBM xSeries supported supported supported supported supported supported supported

IBM Mainframe zSeries with zAAP processor or IFL (Integrated Facility for Linux) supported supported supported supported supported supported supported

Requires a minimum of one zSeries Application Assist

Processor (zAAP). Consult the installation guide and PDN for the

latest set-up options. Sun Server (UltraSPARC) supported supported supported supported supported supported supported Wintel (with Intel or compatible chip) supported supported supported supported supported supported supported HP 9000 series supported supported supported supported supported supported supported HP Integrity servers (Itanium) supported


Operating Systems

Version 5.1

Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2

Version 5.5 IMPORTANT NOTES

AIX v5.2 supported supported supported supported supported supported supported AIX v5.3 supported supported supported supported supported supported supported

AIX v6.1 supported

(later) supported HP-UX 11i v1 supported supported supported supported supported supported supported HP-UX 11i v2 supported supported supported supported supported supported supported HP-UX 11i v3 supported Red Hat Enterprise Linux AS v3 supported supported supported supported supported RHEL Red Hat Enterprise Linux AS v4 supported supported supported supported supported supported supported Red Hat Enterprise Linux v5 supported supported supported SUSE Linux Enterprise Server 9 supported supported supported supported supported supported supported SUSE Linux Enterprise Server 10 supported supported supported Solaris 8 supported supported supported supported supported supported Solaris 9 supported supported supported supported supported supported supported Oracle Solaris 10 (SPARC and Intel edition) supported supported supported supported supported supported supported Windows 2000 supported supported supported supported supported supported Windows 2003 supported supported supported supported supported supported supported Windows 2008 supported z/OS v1.6 supported supported supported z/OS v1.7 supported supported supported supported

z/OS v1.8 supported supported supported

WebSphere 6.1 with zOS must be version 6.1.0.12 (version 6.1 fixpack 12) or later.

z/OS v1.9 supported z/OS v1.10 supported



Version 5.1

Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2


DB2 for LUW (UDB) v8.1 supported supported supported supported supported supported DB2 for LUW (UDB) v8.2 supported supported supported supported supported supported DB2 for LUW (UDB) v9.1 supported supported supported supported supported

DB2 for LUW (UDB) v9.5 supported supported

Two prconfig.xml settings are required to run DB2 versions 9.5 and 9.7 with PRPC. Please reference the PDN article System wont start when using DB2 version 9.5.

DB2 for z/OS v8.1 supported supported supported supported supported supported supported Requires a C compiler for external stored procedures; native stored procedures do not require the C

compiler. DB2 for z/OS v9.1 supported supported supported

Oracle 9 supported supported supported supported supported supported

If using Oracle 9 with SuSE Linux, the version of Oracle must be 9.2.0.5 or higher.

Oracle 10g supported supported supported supported supported supported

Oracle 10g R2 (10.2.x) supported

PRPC has been successfully deployed in Oracle RAC (Real Application Cluster) configurations, and Pegasystems supports this deployment mode. Future product plans may broaden RAC support to leverage the Oracle Clusterware High Availability API and to publish scalability benchmark data.

Oracle 11g R1 supported supported SQL Server 2000 supported supported supported supported supported supported SQL Server 2005 supported supported supported supported supported supported SQL Server 2008 supported


Application Servers

Version 5.1

Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2


WebSphere 5.1.1 (web tier only) supported supported supported supported supported available for web tier installations only

WebSphere 6.0.1 supported supported supported supported supported supported WebSphere 6.0.2 supported supported supported supported supported supported supported WebSphere 6.1.x supported supported supported supported supported WebSphere 7.0.x supported

Weblogic 8.1 supported supported supported supported supported available for web tier installations only

Weblogic 9 supported supported supported supported supported supported supported Weblogic 9.1 supported supported supported supported supported supported supported Weblogic 9.2 supported supported supported supported supported Weblogic 10 supported

Oracle Application Server 10 R3 supported supported supported supported supported supported

The system management function must be running in the same JVM as Process Commander.

JBoss Redhat EAP 4.0.4 supported supported supported supported supported supported JBoss Redhat EAP 4.0.5 supported supported supported supported JBoss Redhat EAP 4.2 supported supported supported JBoss Redhat EAP 4.3.x supported supported Tomcat 5.5.12 supported supported supported supported supported supported supported Tomcat 5.5.16 supported supported supported supported supported supported supported Tomcat 5.5.17 supported supported supported supported supported supported Tomcat 6.x supported supported supported


Client Software

End User Browsers Version

5.1 Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2


Internet Explorer 6.0 supported supported supported supported supported supported supported These browsers were current at

the time of release. However, as of May 2014, they are no longer

supported by Microsoft. Internet Explorer 7.0 supported supported supported

Internet Explorer 10 & 11 HFIX-9106 composite

HFIX-6659 composite

The 64-bit version of IE10 is not supported. ---------------------------------- If you are running Microsoft Internet Explorer (IE) 10 or 11 for PRPC 5.x and PRPC 6.x portals and applications, user interface (UI) elements might not load or might display incorrectly. Please reference the PDN article Troubleshooting: IE10 and IE11 UI problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5 Quirks mode emulation.

Important Browser Notes

In order for PRPC v5.x to run on Internet Explorer 10 or 11, a hotfix for the appropriate 5.x version is required. For full details, please reference the PDN article Troubleshooting: IE10 and IE11 UI problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5 Quirks mode emulation.

Internet Explorer 10 & 11 64-bit and Office 2010 64-bit are not supported. For full details, please reference the following

article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.

PRPC is certified on the latest version of these supported browsers at the time a given version of PRPC is released. Reasonable efforts are made to test previous versions of the browsers, with particular attention paid to Internet Explorer. If you have an issue with PRPC guardrail-compliant UI in a particular version of a supported browser type, please contact Pega Support, and we will make commercially-reasonable efforts to resolve the issue.


End User - Other Client Software

Version 5.1

Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2


Microsoft Office 2002 supported supported supported supported supported supported supported Microsoft Office 2003 supported supported supported supported supported supported supported Microsoft Office 2007 supported supported supported Adobe Flash Player 9 supported supported supported

Developer Browsers Version

5.1 Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2


Internet Explorer 6.0 supported supported supported supported supported supported supported These browsers were current at the time of release. However, as of May 2014, they are no longer supported by Microsoft. Internet Explorer 7.0 supported supported supported


Developer - Other Client Software

Version 5.1

Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2




Windows 2000 Professional SP3 (or higher) supported supported supported supported supported supported supported

Vista supported supported

Vista works correctly as a desktop with Versions 5.3 and 5.4 for end users, but will not support desktop application integration with products such as Word and Excel. In versions 5.3 and 5.4, Vista is not compatible with the Pega designer desktop for developers. Beginning in Version 5.4 SP2, PRPC provides full Vista support for the developer and end-user.

Microsoft Office 2002 supported supported supported supported supported supported supported Microsoft Office 2003 supported supported supported supported supported supported supported Microsoft Office 2007 supported supported supported Microsoft Visio 2002 supported supported supported supported supported supported supported Microsoft Visio 2003 supported supported supported supported supported supported supported Microsoft Visio 2005 supported supported Microsoft Visio 2007 supported supported Adobe SVG Viewer 3.0 supported supported supported supported Adobe Flash Player 9 supported supported supported


Java Versions

Java Versions - Sun/Oracle Version

5.1 Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2

Version 5.5

J2SE 1.4.2 supported supported supported supported supported supported supported J2SE 5.0 supported supported supported supported supported supported supported Java SE 6 supported supported supported supported supported supported supported

Java Versions - IBM Version

5.1 Version 5.1 SP1

Version 5.2

Version 5.3

Version 5.4

Version 5.4 SP2 Version 5.5

Java SDK 1.4.2 (WebSphere 5.1.1 and 6.0) supported supported supported supported supported supported supported Java SDK 1.5 (WebSphere 6.1) supported supported supported supported supported Java SDK 1.6 (WebSphere 7.0) supported

Policy StatementSupported Server Platform List for Pega 7.1.7Server HardwareLoad BalancersOperating systemsApplication ServersRelational DatabasesJDBC DriversJava Versions

Pega 7.1.7 Client RequirementsEnd-User Client SoftwareImportant Browser Notes

Developer Client SoftwareImportant Browser NotesOther Client Software

Mobile Platform SupportSupport for Prior VersionsVersion 6.xHardwareOperating SystemsRelational DatabasesApplication ServersJava VersionsClient SoftwareImportant Browser Notes

Version 5.xHardwareOperating SystemsRelational DatabasesApplication ServersClient SoftwareImportant Browser Notes

Java Versions

Documents

717 Platform Support Guide 120814