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www.bexley.gov.uk
702010 Everyday Learning Tools
70 20 10
Mentor colleagues
Classroom learning
Doing at work
: :
WORK LEARNING
DOING AT WORK MENTOR COLLEAGUES CLASSROOM
Welcome to Everyday Tools - your online toolkit, designed to guide you - our leaders and people managers - through the process of knowledge and skills development (essentially learning to learn), providing resources which can help us to co-create a culture of organisational learning by bringing together insights and methods developed to help individuals to craft and manage their own unique self-development strategy. To be used as a support tool for performance conversations and 9-box mapping.
l Preferred learning styles questionnaire – self-assessment
l MOOCs – a world of learning when you want it
l Journaling/reflective practice
l ‘The 70’ explained
l Tips for learning from others – ‘The 20’
l Workplace Challenge framework
l Mind Gym
l Continuous Improvement workout participation
l Coaching & Mentoring - BCMA
l TED talks – ideas worth spreading
l Evolve – so much more than you might imagine
Put simply, it’s a development approach that places learning and development where most of it happens – in the workplace!
The majority of learning and development comes through experiential and social learning in the workplace (the ‘70’ and ‘20’) rather than through formal classes and courses (the ‘10’)
70:20:10 provides a way to integrate currently diverse activities such as leadership development, coaching and mentoring, and learning through conversations, communities, sharing, reflective practice and other actions.
For ease of use, we’ve broken the approach down and this toolkit offers a user-friendly guide to a range of learning, development, and performance opportunities that will meet the needs of all your people.
The toolkit, comprising a variety of resources, includes:
Let’s start at the beginning - What is 70:20:10?
the 70:20:10 model
LEARN & DEVELOP THROUGH
EXPERIENCE
LEARN & DEVELOP THROUGH
OTHERS
LEARN & DEVELOP THROUGH
STRUCTURED COURSES &
PROGRAMMES
70 20 10
70By expanding an individual’s scope of work and providing them with new and challenging experiences, we encourage self-reliance and innovation. Examples of ‘70’ activities are:
l Taking on new responsibilities
l Increasing span of control
l Increasing decision-making authority
l Substituting for manager in meetings
l Taking on managerial responsibilities
How about providing ‘stretch’ opportunities, such as…
l Learning through solving real problems (could be linked to service plan or strategic priorities)
l Participating in a group to solve a real business problem (if relevant, think about impact for residents or service users)
l Applying new learning in real situations
l Using feedback to try a new approach to an old problem
l Taking on new work and solving problems within role
l Introducing new techniques and approaches
l Shadowing or covering for others on leave
l Gaining exposure to other departments/roles
l Working with a recognised SME
l Taking part in project or learning challenge
l Participating in coordinated role swaps or secondments
l Increasing interaction with senior management, e.g. meetings, presentations
l Assume leadership activities, e.g. lead a team
l Research and apply best practice
l Apply standards and processes, e.g. Lean/CI
l Work with consultants, internal experts or partners
l Exploit opportunities for internal/external speaking engagements
l Take a role in annual budgeting processes
l Carry out/observe interviews
l Take part in project reviews
l Take on community activities and volunteering
Let’s begin with the biggest ‘chunk’, the ‘70’ - learning and development through experience
20Increasingly, the workplace requires us to collaborate and cooperate to achieve our organisational aims. Collaborative learning is a relatively new concept. 70:20:10 offers a powerful tool to help us learn and develop through experience and practice.
Here are some useful tips for developing a collaborative approach to learning, development and performance. For links to supporting content scroll down to the resources page:
l Seek informal feedback
l Seek advice, ask opinions, sound out ideas
l Obtain coaching from manager/others
l 360% feedback tools and processes
l Use manager/report 1-to-1 meetings/supervision for reflection
l Structured mentoring and coaching
l Take on a mentoring role / get a mentor
l Engage in reverse mentoring
l Teach colleagues how to do a component of their jobs
l Establish or join online professional communities
l Proactively learn through teams/networks
l Narrate work / maintain a blog
l Curate and share what you’re doing with colleagues
l Build internal and external personal networks/contacts
l Participate in facilitated group discussion
l Participate in Action Learning set
l Participate in Future Forum sessions
l Participate in informal networking opportunities
The ‘20’ - learn and development through others
Real time individual/team coaching
Do you need to develop skills and capabilities in using technology to have a greater impact at work and become self-sufficient with your IT? Contact Kate Price or Kerry Worthington to discuss team or individual coaching.
10 l Trainer/instructor-led courses or workshops
l elearning
l Reading books, articles, texts
l Webinars
l Massive Open Online Courses (MOOCs)
l Apprenticeship ‘off the job’ elements – college classroom and coursework
l Reflective journaling
The ‘10’ - formal and structural learning
Lead i ng on lea rn i ngProduced by Campaign for Learning in partnership with the Chartered Management Institute and Pearson TalentLens, the Leading on Learning guide is a hands-on guide for line managers who wish to maximise talent in their team and help their people to identify and achieve their own potential. Get it here!
to get your copy of the leading on learning guide contact [email protected]
VAK learning styles questionnaire
Resources for you
For more information contact [email protected]
Designed to help you gain an understanding of learning styles so that you can incorporate them into the design of any learning plans.
‘70’ - EXPERIENCEExperiential Learning
New and Challenging ExperiencesHelping Workers Solve Problems
Reflective Practice
‘20’ - EXPOSURESocial Learning
Communities, Networks and SharingCoaching and Mentoring
Feedback
‘10’ - EDUCATIONFormal LearningStructured Courses and Programmes
7020
10
WORK
LEARN
Workplace
CHALLENGE
Lea
rnin
g
LEARN I NG LOG
MO
OC MOOCs (Massive Open Online Courses) are interactive
step-by-step courses aimed at reaching an unlimited number of participants worldwide to create a community of lifelong learners. Courses are usually free and offered in partnership with universities.
Futurelearn (wholly owned by the Open University) offer an excellent range of business, finance, management, leadership, health and psychology courses that can be accessed on any device – including smartphones. Check out futurelearn.com to find out more.
A simple learning log allows learners to record and reflect on learning, development and performance activities. The insights and recollections can then be used to inform 121 or performance conversations. Contact [email protected] to request a basic learning log template that can be adapted to suit individual needs
The Workplace Challenge framework is a simple, impactful model for organisational learning that engages staff in workstream learning that positively impacts Bexley’s residents and the local communities. Mostly self-directed, participants take responsibility for their learning experience by scoping, planning, agreeing solutions, and ultimately implementing a project and sharing outcomes.
Futurelearn
More resources for you
Welcome to the Bexley Manager 360 degree and self-assessment feedback tool for 2017. Designed in partnership with The Mind Gym, this questionnaire gives you the opportunity to assess your managerial performance against the seven essential talents that distinguish
exceptional managers from the rest.
For more information and a link to the diagnostic and 360 degree Mind Gym tool, contact [email protected]
The Mind Gym
Continuous Improvement Toolkit
Getting involved with a continuous improvement programme is a great way to develop inter/ intrapersonal skills. You’ll help a team to identify a particular challenge, then use a fast-paced process to brainstorm, categorise and prioritise possible solutions and agree actions.
Based on the Japanese approach to continuous improvement, Kaizen (kai=change, zen=good) is a system for identifying and removing defects and inefficiencies and can be applied to almost any process. One of the main benefits of using this approach is that it directly involves the people responsible for carrying out the process in a fun, high-energy activity. A Kaizen ‘workout’ moves quickly moves a series of tools that identify, categorise and prioritise possible solutions before agreeing an action plan.
It’s great because:
l It’s flexible – can run anywhere, just need post-it notes, pens and a challenge
l It’s quick and simple
l It’s inclusive – gets everyone involved
l It delivers small improvements, continuously
l It supports a culture of innovation and change
For more information on continuous improvement, or to get involved with the programme, contact [email protected]
Central to our Everyday Learning offer, BCMA presents a fantastic opportunity for our people to engage with experienced coaches and mentors from a pan-London mentoring network.
BCMA is a network of internal and external coaches and mentors. This highly skilled network of people provides a free and confidential resource to support personal development, career progression and improved performance.
Working with a coach enables you to identify clear goals, explore and challenge your current thinking and expand your perspective. Through your coach’s careful questioning and listening, you’ll discover for yourself answers to the situation, challenge or change you are seeking to address.
Coaching is about change. If you want to create positive change in your working life or career then you might want to consider engaging a coach. Our coaches provide the tools and support necessary for you to clarify your values and goals, and to explore what will help (or prevent) you in making changes. Increasingly, having access to a coach is considered to be essential for leaders, managers, and those who aspire to senior positions – or those who simply want to be more focused, effective, emotionally resilient, or to establish the right balance in their working lives. Initiating a coaching relationship is investing in your own development needs. To explore what a coach can offer you get in touch today at Bexley Coaching & Mentoring Academy
Mentoring is an opportunity for you to enhance your professional development by working with a senior colleague and role model. Alternatively, you can use your skills and knowledge to encourage a colleague in their development.
Bexley Coaching & Mentoring Academy (BCMA)
Being a mentor offers a range of benefits. It’s a unique opportunity to develop a range of essential leadership skills; the mentee gets the benefit of their mentor’s knowledge, experience and advice. Mentors provide support, information and knowledge gained through ‘real-world’ experience. Career development (on both sides) is often the goal of the mentor/mentee relationship, but the relationship can also deliver other less tangible advantages. Trust and respect is key to the success of the relationship as the mentor assumes the role of trainer, coach and critical friend.
We’re actively seeking new mentors to join our network. Do you meet the following criteria? If so, click here I want to be a mentor!
l Heads of Service, Deputy Directors, Director, CEO or senior professional in a specialist field
l Excellent listening and questioning skills and happy to share information, challenge and offer different perspectives
l Open, honest & acts with integrity
l Respects confidentiality
l Passionate about self-development
l Awareness and preferably experience of using the GROW coaching model
l Able to dedicate 1.5 - 2 hours every 6 to 8 weeks to a Mentoring role over an 8 - 9 month period
Interesting in becoming a mentor?
Innovation? Compelling stories with the power to change attitudes, beliefs - even lives?
TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). TED began in 1984 as a conference where Technology, Entertainment and Design converged, and today covers almost all topics — from science to business to global issues — in more than 100 languages. Meanwhile, independently run TEDx events help share ideas in communities around the world.
TED is a global community, welcoming people from every discipline and culture who seek a deeper understanding of the world. We believe passionately in the power of ideas to change attitudes, lives and, ultimately, the world. On TED.com, we’re building a clearinghouse of free knowledge from the world’s most inspired thinkers — and a community of curious souls to engage with ideas and each other, both online and at TED and TEDx events around the world, all year long.
Check out the playlist of must-see TED Talks at ted.com
TED and TEDx
Do youlove NEWideas
Take charge of your career development and aquire the skills and capabilities that will take you and your team to the next level.
Bexley’s Evolve elearning site offers personalised top rated modules plus an online Learning on Demand catalogue, which includes:
* Essentials for Everyone * Developing Yourself and Others
* Working Together * Communication
* Finance & Commercial * IT Skills
* Inclusion * Social Care
* Wellbeing
Evolve also offers ILM recommended modules that support excellence in Leadership & Management Development and can lead to ILM level 4 & 5 qualifications.
Visit the site and check out the A-Z of courses – you might be surprised by the range of learning options available!
For more information contact Kerry Worthington and Kate Price
developing performance
Ev lveEvolve Apprentices
Evolve Support RolesEvolve Team Building
Evolve Future LeadersEvolve Managers
What’s new this month
Learning on Demand Catalogue
Everyday learningiBook on a
live event
developing performance
Ev lveEvolve Apprentices
Evolve Support RolesEvolve Team Building
Evolve Future LeadersEvolve Managers
What’s new this month
Learning on Demand Catalogue
Everyday learningiBook on a
live event
Randomised Coffee Trials were introduced into the Bexley learning mix in the summer of 2016 and have been running monthly since then. The idea is a simple one – to create connections across the organisation; taking between 20-30 minutes, non-hierarchical and democratic, participants are matched randomly and meet informally to discuss their projects. Initial feedback was positive:
Randomised Coffee Trials were introduced into the Bexley learning mix in the summer of 2016 and have been running monthly since then. The idea is a simple one – to create connections across the organisation; taking between 20-30 minutes, non-hierarchical and democratic, participants are matched randomly and meet informally to discuss their projects. Initial feedback was positive:
“From the start I loved the idea of RCT, this is the sort of thing that, in my opinion, Bexley should be encouraging especially being a corporation of this size. My experience was very good; I enjoyed meeting a new colleague, finding out what they did and discovering something new about the services Bexley provides.
I hope this is something that will now run continually and I will certainly put my name forward for any further ones that are organised”
“We had a long chat about life at Bexley and life in general – we are going to meet again for coffee. Nice to meet new people in other parts of our little Bexley world!”
“I found it a very interesting exercise”
“It was a very good idea so a second round would be great. Count me in”
RCTs work on a number of levels - as a knowledge sharing tool, to break down silo mentality, as a networking opportunity, to boost morale, and to encourage our people to tell their story – the ‘Bexley story’ – all of which boosts our employer value proposition and helps to position us as an employer of choice – attracting and retaining great people.
For more information about RCTs, or to register your interest contact [email protected]
Randomised Coffee TrialsRandomised Coffee TrialsRandomised Coffee Trials
Bite-sized, task-focused training that you can undertake at a time and location that suits you.
Join our online WebEx classroom for an interactive session filled with top tips and tricks to make the most of your IT. The small group sessions are fully interactive, allowing you to connect with the trainer and other participants, while you learn quick tips and tricks to make sure technology works for you.
Sign up via online bookings or for more information contact Kerry Worthington and Kate Price or to request a session that’s not listed or has no dates.
Topics: l Excel
l Word
l Powerpoint
l Outlook
l Designing Powerful Slide Shows
l Email Logic
l LiveMeeting
l MS OneNote
Bexley Virtual Academy
mejoin
Climb the ladder - Unlock your talent
Apprenticeships are a great way to learn and earn. The new qualifications available are excellent for both new recruits and upskilling existing employees. New standards are currently available from levels 2-7 and open to any age. For a full list of available apprenticeship qualification visit: https://www.gov.uk/government/collections/apprenticeship-standards
Qualification costs can be met by levy tax providing they are an accredited apprenticeship standard.
Bexley Apprenticeships
As well an opportunity for learning and development and raising your personal profile in the organisation, this is your chance to work with colleagues to map the journey from where we are now to where we want to get to - and decide where that is.
The Future Forum helps to: l Build a clear vision for the
organisation’s future
l Ensure staff are well informed and engaged
l Share best practice and success stories from across the organisation
We’re looking for staff from all teams and all levels of the organisation who are enthusiastic and passionate about the future of Bexley and can put forward, shape and sell ideas to influence their colleagues.
To join us email [email protected]
Have you got an idea for improving your service?
Or is there a tricky issue that’s tripping you up?
Come along to our Innovation Event.This workshop will give you the time and tools to work through an issue or an idea and develop your thinking on how to improve things, using service design thinking. It could be big or small, completely ground-breaking or something that’s been tried and tested elsewhere.
You don’t need a fully formed plan as the session will take your through some service design techniques to develop your idea further.
After the event, you’ll be given support to help put your idea into action and depending on its scale, and you could be invited to pitch your idea to the Design and Innovation Board.
Look out for the next event or email [email protected] to find out more.
Future Forum Innovation Event
Bexley D School share service design and agile thinking to help drive innovation. Through a combination of curated online resources, virtual academy training sessions and face to face coaching, learn new skills and build a network of like-minded colleagues to try new things.
Bespoke masterclasses and workshops can be tailored to your needs or you can use ready-made materials to support you in undertaking user research and agile project management.
To find out more email [email protected]
Bexley D School
Adult Social Care staff are supported and encouraged to learn and develop throughout their career in Bexley with a range of just in time solutions including e-learning (MeLearning), in-house workshops and external accredited qualification and post qualifying programmes and awards available including Trusted Assessor, Grow our own Social Worker Scheme leading to Social Work Degree, Best Interest Assessor (BIA) and Approved Mental Health Professional (AMHP) For further details please contact [email protected]
Adult Social Care
Notes
If you would like the information in this document in a different format, please call 020 8303 7777 and ask for Communications/Graphics. The reference to quote is: 606789/4.17
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