7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience Author: Scott McKain ISBN-13: 9780071822152

Pub Date: MAY 2014 Price: $ 29.95 AUD $ 34.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Motivational Trim Height: 23 cm Trim Width: 16 cm Pages: 176 Format: Hardcover

INTRODUCTION Based on the viral video hit story of "Taxi Terry," customer service guru Scott McKain offers proven ways to combat the most destructive problem in business today: employee disengagement 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers readers to make a tangible difference in their own lives and the lives of their customers and contribute to overall health of the organization.

• According to Gallup, employee disengagement costs U.S. businesses $300 billion annually; 54 percent of workers are not engaged on the job; and 17 percent state they are actively disengaged

• McKain draws on 25 years of speaking for and consulting with the world's leading corporations, such as Cisco, BMW, DuPont, Dow, Merrill Lynch, and Hallmark

• A YouTube video of Scott discussing his experience with Taxi Terry has gone viral--with close to 100,000 views

• A member of the Professional Speakers Hall of Fame, the author does 70 speaking events a year, reaching 50,000 people

DESCRIPTION Defeat your company's greatest enemy: employee disengagement 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization. ABOUT THE AUTHOR Scott McKain (Fishers, IN) has been recognized by Social Media Marketing Magazine as one of the 50 most influential marketing authors on Twitter. a popular keynote speaker on creating more compelling customer connections, McKain is a member of the Professional Speakers Hall of Fame.

How to Be a Power Connector: The 5-50-150 Rule for Turning Your Business Network into Profits Author: Judy Robinett ISBN-13: 9780071830737

Pub Date: MAY 2014 Price: $ 33.95 AUD $ 38.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Motivational Trim Height: 23 cm Trim Width: 16 cm Pages: 240 Format: Hardcover

INTRODUCTION Today’s #1 “power connector” shows entrepreneurs and other business professionals how to apply the same level of strategic thinking to their relationships as they do to their businesses

LinkedIn, Facebook, Twitter, email, blogs, meetings, phone calls, text messages—we’re saturated with business connections. But success is about quality, not quantity. In How to Be a Power Connector, Judy Robinette reveals her “5-50-150” method. Research shows that social groups break apart when they grow bigger than 150 people; other studies demonstrate that a group of 50 is the most efficient size for communication. Robinette helps readers tap into the “power grid” of influence to accelerate professional and personal success.

• Robinett will use her powerful network to promote the book through 85 Broads (30,000 members), W.I.N (4.2 million members), Springboard Enterprises (25,000 members), and

several other organizations • The author has been profiled and interviewed in Forbes, Huffington Post, The New York

Times, Business Week, and The Wall Street Journal; The Times referred to her as “a new breed of power connector”

• Robinette will promote the book during her many speaking engagements; she has has delivered more than 300 presentations at MIT, the Department of Energy, Westinghouse, AT&T, Cal-Poly, BIO, and other conferences around the world

DESCRIPTION Tap into your “power grid” of influence to spark professional and personal success

LinkedIn, Facebook, Twitter, email, blogs, meetings, phone calls, text messages—we’re saturated with business connections. But success is about quality, not quantity. In How to Be a Power Connector, Judy Robinette reveals her “5-50-150” method. Research shows that social groups break apart when they grow bigger than 150 people; other studies demonstrate that a group of 50 is the most efficient size for communication. Robinette helps you apply the same level of strategic thinking to your relationships as you do to your businesses Judy Robinett is one of the nation’s leading experts on helping people to develop strategic business relationships. She teaches for Goldman Sachs’ “10,000 Small Businesses” program. ABOUT THE AUTHOR Judy Robinett (Salt Lake City, UT) is a business thought leader, funding guru, and one of the nation’s leading experts on helping people to develop strategic business relationships. She teaches for Goldman Sachs’ “10,000 Small Businesses” program.

Enhancing Your Executive Edge: How to Lead with Passion and Excellence to Drive Success of Your Company and Your Own Brand Author: Kim Zoller, Kerry Preston ISBN-13: 9780071824316

Pub Date: JUNE 2014 Price: $ 33.95 AUD $ 38.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Leadership Trim Height: 23 cm Trim Width: 16 cm Pages: 240 Format: Hardcover

INTRODUCTION Two training experts give business leaders a simple blueprint for boosting their influence and taking the next strategic step in their career

• According to a Dale Carnegie study, 85% of success is dependent on self-management and interpersonal skills, while 15% comes from technical skills; this book gives the readers the specific tools to leverage their current “executive edge”

• The authors focus on four main buckets: Personal Branding, Communication, Emotional Intelligence, and Business Protocol, focusing on the importance of self-awareness in relationships with colleagues, clients, and executives—including first impressions, body language, and strategic communication

• Partners at the training firm Image Dynamics, the authors’ clients include Southwest Airlines, Johnson & Johnson, Credit Suisse, Federal Reserve Bank of Dallas, American Airlines, Citigroup, L’Oreal, Moet Hennessey, and Texas Instruments

DESCRIPTION

Boost your influence to take the next strategic step in your career

Did you know that 85% of success is dependent on self-management and interpersonal skills--and only 15% results from technical skills? Enhancing Your Executive Edge provides the specific tools you need to leverage your current “executive edge.” The authors focus on four main buckets: Personal Branding, Communication, Emotional Intelligence, and Business Protocol, placing emphasis on the importance of self-awareness in relationships with colleagues, clients, and executives—including first impressions, body language, and strategic communication. Kim Zoller is President and founder of Image Dynamics. She has two decades of experience building highly customized training programs that employ experiential learning tactics that ensure measurable results. Kerry Preston is a Partner in Image Dynamics. She brings 20-plus years of sales and training experience and an established track record of bringing measurable and meaningful change to clients. ABOUT THE AUTHOR Kim Zoller is President and founder of Image Dynamics. She has two decades of experience building highly customized training programs that employ experiential learning tactics that ensure measurable results. Kerry Preston is a Partner in Image Dynamics. She brings 20-plus years of sales and training experience and an established track record of bringing measurable and meaningful change to clients

The Opening Playbook: A Professional’s Guide to Building Relationships that Grow Revenue Author: Andrew Dietz ISBN-13: 9780071825887

Pub Date: MAY 2014 Price: $ 37.95 AUD $ 43.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Consulting Trim Height: 23 cm Trim Width: 16 cm Pages: 240 Format: Hardcover

INTRODUCTION The sales professional’s “playbook” for developing meaningful relationships that result in more loyal customers and skyrocketing close rates

Don’t sell your services. Get clients to buy them. This is the mantra of Andrew Dietz, who has been helping major businesses grow client relationships and revenue for ten years. It’s powerful and it works. In The Opening Playbook, Dietz reveals his system that shows consultants how to get into the room with an ideal prospect long before the advisor proposes work or is officially hired. He then explains how to create an authentic advisory relationship that accrues over time in a way short-term, transactional relationships fail to.

• Dietz will promote the book through his company Creative Growth Group Inc, whose clients include Mercer, Deloitte, Microsoft, and Alvarez & Marsal

• The author trains more than 2,500 people a year and reaches 10,000 through his newsletter

DESCRIPTION Your “playbook” for landing more customers and launching close rates

Don’t sell your services. Get clients to buy them. This is the mantra of Andrew Dietz, who has been helping major businesses grow client relationships and revenue for ten years. It’s powerful and it works. In The Opening Playbook, Dietz reveals his system that shows how to get into the room with an ideal prospect long before the advisor proposes work or is officially hired. He then explains how to create an authentic advisory relationship that accrues over time in a way short-term, transactional relationships fail to. Andrew Dietz is founder and President of Creative Growth Group, Inc., a business development consultancy. ABOUT THE AUTHOR Andrew Dietz (Atlanta, GA) is founder and President of Creative Growth Group, Inc., a business development consultancy.

The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition Author: James T Brown ISBN-13: 9780071837859

Pub Date: JUNE 2014 Price: $ 82.00 AUD $ 91.00 NZD Edition: 2 Previous ISBN: 9780071494724 Subject: Business & Economics - Management Trim Height: 23 cm Trim Width: 16 cm Pages: 336 Format: Hardcover

INTRODUCTION The go-to guide that helps program managers incorporate new technology and new people into processes while delivering improved products and services that outpace the competition

Striking a balance between operations and project implementations, program managers must develop and maintain a culture in which the components of success are repeatable. The Handbook of Program Management helps readers do exactly that, giving them to the tools to establish processes that ensure the success of their project managers and increase the profitability of their products and services.

• The Handbook of Program Management is on the United States Government's Federal Acquisition Institute (FAI) recommended reading list for all capstone courses in program and project management

• New material includes how to avoid common mistakes in decision making, more information on how status is also a teaching/coaching process for employee development,

what readers need to know about maturity models, strategies for subcontractors and consultants, and much more

• Brown will promote the book during his nearly 100 annual speaking engagements, in his 2,600-subscriber newsletter, and in all advertisements for his company

DESCRIPTION The go-to-guide for program managers--updated for today's new business environment

The Handbook of Program Management gives you the tools to establish processes that ensure the success of your project managers and increase the profitability of their products and services. New material includes how to avoid common mistakes in decision making, more information on how status is also a coaching process for employee development, what you need to know about maturity models, strategies for subcontractors and consultants, and much more. James T. Brown, Ph.D., is President of SEBA® Solutions Inc., which provides project management training for companies. He has received the "Engineer of the Year" award from the Cape Canaveral Technical Societies and is a recipient of the "NASA Public Service Medal" for exceptional contributions to NASA's mission. ABOUT THE AUTHOR James T. Brown, Ph.D., (Titusville, FL) is President of SEBA® Solutions Inc., which provides project management training for companies. He has received the "Engineer of the Year" award from the Cape Canaveral Technical Societies and is a recipient of the "NASA Public Service Medal" for exceptional contributions to NASA's mission.

You Can Retire Sooner Than You Think Author: Wes Moss ISBN-13: 9780071839020

Pub Date: MAY 2014 Price: $ 24.95 AUD $ 27.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Personal Finance / Retirement Planning Trim Height: 23 cm Trim Width: 16 cm Pages: 272 Format: Softcover

INTRODUCTION What were the the things today's most successful retirees did in order to retire so early--and so happily? In this book, the host of the wildly popular radio show Money Matters reveals the surprising results of his national survey.

Many people think they have to be multimillionaires or work until their seventies in order to retire comfortably. You Can Retire Sooner than You Think explains that this isn’t the case. Radio talk-show host and Certified Financial Planner Wes Moss conducted a research study of 1,350 retirees and culled the 5 simple financial habits--and the 18 traits--that are common to the happiest retirees. In this indispensable guide, his first personal finance book, Moss tells the happiest retirees' stories and provides the secrets he has learned about how to retire sooner than you think–-and live happily ever after. He shows readers how to develop multiple streams of income and have fun while living well.

• Cox Media’s WSB radio, the station that carries the author’s show Money Matters, is the

nation’s # 1 news/talk station, with more than 1 million weekly listeners • Author Wes Moss makes regular guest spots on nationally syndicated radio--he is the

money expert for America Now with Andy Dean on Premier Radio Network reaching more than 120 cities weekly

• Huge audience: Approximately 77 million Baby Boomers are set to retire in the near future

ABOUT THE AUTHOR Wes Moss (Atlanta, GA) is a Certified Financial Planner, Chief Investment Strategist, and host of the popular radio show Money Matters. He was named one of the country’s top 40 fee-only investment advisors under the age of 40 by Wealth Management Magazine.

Money: How the Destruction of the Dollar Threatens the Global Economy – and What We Can Do About It Author: Steve Forbes, Elizabeth Ames ISBN-13: 9780071823708

Pub Date: JUNE 2014 Price: $ 37.95 AUD $ 43.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - General Trim Height: 23 cm Trim Width: 16 cm Pages: 272 Format: Hardcover

INTRODUCTION Steve Forbes’s powerful and provocative call for a return to sound money--and why it's our only hope for economic recovery and a workable government

Money explains how the ending of the gold standard four decades ago ushered in an era of unstable money responsible to a great degree for the worst economic disasters of the last 40 years--including the recent financial crisis. Steve Forbes and coauthor Elizabeth Ames tell why the key to a genuine recovery, and a healthy democratic society, is the restoration of the stable monetary standard that allowed the US to prosper throughout most of its history. Money argues that a return to the gold standard is vital if we are to avert the looming fiscal crisis that today threatens not only the U.S. dollar, but the world financial system. Filled with dramatic anecdotes as well as investing recommendations for today's difficult environment, Money is all but guaranteed to be a global bestseller.

• Steve Forbes is one of the most visible and iconic conservative journalists in the finance

world, with a major money magazine named after his grandfather; Forbes’s monthly circulation is close to 1 million; Forbes.com gets 40 million unique monthly visitors; Forbes reaches a global audience of 6 million people

• Huge market: Money will appeal to anyone concerned with the world’s roller coaster stock markets, financial uncertainty, and economic unease

• Money is a timely a follow-up to Forbes’s bestseller How Capitalism Will Save Us; it will attract the vast conservative audience, which enthusiastically purchases hardcover books

• The Forbes empire will promote the book through Forbes.com, email blasts, TV, social media, and events

DESCRIPTION Steve Forbes’s powerful call for a return to sound money--and why it's our only hope for economic recovery and a workable government

Money explains how the ending of the gold standard four decades ago ushered in an era of unstable money responsible to a great degree for the worst economic disasters of the last 40 years--including the recent financial crisis. Steve Forbes and coauthor Elizabeth Ames tell why the key to a genuine recovery and a healthy democratic society is the restoration of the stable monetary standard that allowed the U.S. to prosper throughout most of its history. Money argues that a return to the gold standard is vital if we are to avert the looming fiscal crisis that today threatens not only the U.S. dollar, but the world financial system. Steve Forbes is Chairman and Editor-in-Chief of Forbes Media, which publishes Forbes magazine, with a circulation of nearly 1 million readers. Combined with Forbes Asia, Forbes Europe, and the company's licensee editions the brand reaches close to 6 million readers. Forbes websites include Forbes.com, RealClearPolitics.com, RealClearMarkets.com, RealClearSports.com, and RealClearWorld.com. ABOUT THE AUTHOR Steve Forbes (New York, New York) is Chairman and Editor-in-Chief of Forbes Media, which publishes Forbes magazine, with a circulation of nearly 1 million readers. Combined with Forbes Asia, Forbes Europe, and the company's licensee editions the brand reaches close to 6 million readers. Forbes websites include Forbes.com, RealClearPolitics.com, RealClearMarkets.com, RealClearSports.com, and RealClearWorld.com.

Clash of the Financial Pundits: How the Media Influences Your Investment Decisions for Better or Worse Author: Joshua M. Brown, Jeff Macke ISBN-13: 9780071817929

Pub Date: MAY 2014 Price: $ 33.95 AUD $ 38.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Finance Trim Height: 23 cm Trim Width: 16 cm Pages: 256 Format: Hardcover

INTRODUCTION The creator of the ReformedBroker.com gives investors the insight and tools to separate the real news from the filler—to make smarter, more informed investing decisions

Even the most savvy, knowledgeable investors are overwhelmed by the 24/7/365 financial news cycle that bombards us from virtually every media platform. Known for his no-nonsense exposure of how Wall Street really works, Josh Brown, along with Yahoo’s Breakout host Jeff Macke, demonstrates how the news is processed and packaged from the pundits on the screen to the producers running the show. Written for investment pros and everyday joes, The Clash of the Financial Pundits is an insider's how-to guide for discerning what matters from what's show biz.

• The author’s blog, TheReformedBroker.com, was ranked as one of the Top Ten Financial Blogs by The Wall Street Journal

• The author of Backstage Wall Street (0-07-178232-X), Brown is a Forbes.com columnist and contributor to The Wall Street Journal, CNN Money, Christian Science Monitor, and Business Insider; his commentary is frequently featured in Dow Jones, AOL, Reuters, Financial Times, The Wall Street Journal, The New York Times, Crain's NY Business, and CNBC

• Macke is the host of Breakout on Yahoo! Finance; he was an original cast member of CNBC's Fast Money and has appeared on CNBC, Fox Business, and The Today Show

DESCRIPTION

The Reformed Broker is back!

Make better investing decisions by separating the financial news that matters to YOU from the news that matters to the powers that be. Even the most savvy, knowledgeable investors are overwhelmed by the 24/7/365 financial news cycle that bombards us from virtually every media platform. Known for his no-nonsense exposure of how Wall Street really works, Josh Brown, along with Yahoo’s Breakout host Jeff Macke, demonstrates how the news is processed and packaged from the pundits on the screen to the producers running the show. Written for investment pros and everyday joes, The News and the Noise is an insider's how-to guide for discerning what matters from what's show biz. Praise for Josh Brown's Backstage Wall Street "The always irreverent author of the Reformed Broker blog has written an excellent narrative that shares all of your broker's dirty little secrets. Much like Michael Lewis' Liar's Poker captured the essence of 1980s institutional Wall Street, Brown's Backstage Wall Street recreates the boiler room retail brokerage culture of the 1990s and early 2000s in vivid color." FORBES "Joshua Brown may be the funniest writer on finance today but Backstage Wall Street could make you cry more than laugh. The buffoons, manipulators, and incompetents Brown parades before us are the stewards of our retirement accounts....What's important is that investors understand the choices before them. Backstage Wall Street goes a long way to taking us backstage, while making us laugh in the process." BARRON'S Joshua Brown is the CEO and co-founder of Ritholtz Wealth Management, a national Registered Investment Advisory firm. He is the author of Backstage Wall Street, the creator of The Reformed Broker blog, and an on-air contributor to CNBC. Jeff Macke, founder and President of Macke Asset Management, ran a hedge fund from 1998 to 2004. He is a professional investor, public speaker and on on-air pundit for Yahoo Finance. Macke was an original cast member of CNBC's Fast Money and has written for TheStreet.com, Motley Fool, and various print publications. ABOUT THE AUTHOR Joshua Brown (New York, NY) is the CEO and co-founder of Ritholtz Wealth Management, a

national Registered Investment Advisory firm. He is the author of Backstage Wall Street, the creator of The Reformed Broker blog, and an on-air contributor to CNBC. Jeff Macke (New York, NY) is the host of Breakout on Yahoo! Finance. Prior to that he was an original cast member of CNBC's Fast Money, founder of Macke Asset Management, and a hedge fund manager.

Winning With Liquid Alternatives: How to Achieve Your Financial Goals by Investing in ’40 Act Alternative Mutual Funds Author: Norman Mains ISBN-13: 9780071830690

Pub Date: JUNE 2014 Price: $ 68.00 AUD $ 76.00 NZD Edition: 1 Previous ISBN: Subject: Business & Economics - Investments & Securities Trim Height: 23 cm Trim Width: 16 cm Pages: 256 Format: Hardcover

INTRODUCTION A managing director at Forward Investing helps investors take greater control of their wealth by providing a solid grounding in new and fast-proliferating mutual funds and ETFs

Asset managers are beginning to roll out increasing numbers of '40 Act mutual funds and ETFs, giving financial advisors greater flexibility to invest in more asset groups. Winning with Liquid Alternatives is an “owner’s manual” that helps investors take greater control of their wealth. It explains how these new products are organized, where they can get accurate information about them, what kinds of strategies they employ, how to use them in their portfolio, and how to measure their results.

• The leading mutual-fund research firm Morningstar reports that between 2007 and 2012, this category has grown from $41.7 billion to $103.5 billion

• Maines makes regular appearances on CNBC/FNN as an expert on financial and economic

topics; he maintains a busy speaking schedule, during which he will promote the book

DESCRIPTION Build a better portfolio with mutual funds and ETFs

Asset managers are beginning to roll out increasing numbers of '40 Act mutual funds and ETFs, giving financial advisors greater flexibility to invest in more asset groups. Winning with Liquid Alternatives is an “owner’s manual” that helps investors take greater control of their wealth. It explains how these new products are organized, where they can get accurate information about them, what kinds of strategies they employ, how to use them in their portfolio, and how to measure their results. Norman E. Mains is Managing Director, Head of New Product Innovation, and Chief Risk Officer at Forward Investing, a San Francisco-headquartered money management firm that is an industry leader in the origination, structuring, and managing of '40 Act alternative mutual funds. ABOUT THE AUTHOR Norman E. Mains (San Francisco, CA) is Managing Director, Head of New Product Innovation, and Chief Risk Officer at Forward Investing, a San Francisco-headquartered money management firm that is an industry leader in the origination, structuring, and managing of '40 Act alternative mutual funds.