Ethical Tenets Web 383

8/14/2019 Ethical Tenets Web 383

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Hospitality

Ethics

Of Hospitality Management

HRT 383


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Special Thanks to

Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management

Stephen Covey, author of The 7 Habits of High lyEffective People

John Mangrich, presenter at the University La

Verne (Ethics - 01/23/02)Leonard Pellicer, author of Caring Enough toLead

Manuel Velasquez, author ofBu siness Eth ics:Concepts and Cases

Danah Zohar and Ian Marshall, co-authors ofSQ - Spir i t ual Intel l igence

Quo tegarden.com


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HRT 383Learning Objective C

Demonstrate effective leadershipqualities related to communication,

team performance, decision-making,and hospitality ethics

Define Ethics

Lets discuss the terms


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HRT 383Learning Objective C

To understand ethical behavior, one must be able toidentify ethical tenets of the hospitality managementprofession

This is not a list to choose from

This is not a magic list!

The learning objective is designed to enhance your

abilityin business ethicsto evaluate actions,identify issues, and respond in appropriate ways

Ethics is a curriculum thread


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Definitions (Oxford English Dictionary)

Ethics: Greek word ethos, referring tocharacter and individual behavior

Ethics: The science of morals

Morals: Concerned with character, orright and wrong, or goodness andbadness


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Definitions (Oxford English Dictionary)

Tenet: Doctrine held by a group or

person

In business, other terms used in placeof tenet include value, belief, and

principle

Which word works best?


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Ethical Tenets in Hospitality

Individuals have personal values

Organizations have valuesthese values

may be linked to culture, traditions, andcustoms

People work together in organizations

Organizational values may conflict with

personal values

Be clear about your personal values


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The 5 Ps of Ethical Management(Blanchard & Peele)

Purposeyour personal vision

Prideyour sense of satisfaction

Patiencesometimes its a long road Persistencestanding your ground

Perspectivebe focused and clear

There is no pillow as soft

as a clear conscience.

- French Proverb


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Is it Legal? (Blanchard & Peele)

Violation of criminal laws? Violation of civil laws?

Violation of company policy?

Appearance of being improper or immoral?

Will it harm or embarrass the customers orcompany?

Reputation is character minus what youve been caught doing.Michael Iapoce,

A Funny Thing Happened on the Way to the Boardroom


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Is it Balanced? (Blanchard & Peele)

Is it fair to all parties concerned?

Fair short-term & long-term?

Is it fair to the competition?

Would it cause customers to view the industry

negatively?

The reputation of a thousand years

may be determined by the conduct of one hour.

- Japanese Proverb


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Is it Right? (Blanchard & Peele)

How will it make you feel about yourself?

Will you be proud of yourself after making this

decision? How would you feel if your decision made the

front page?

The time is always right to do the right thing.

- Dr. Martin Luther King, Jr.


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The Ethics Check (Blanchard & Peele)

Is it legal?

Is it balanced?

How will it make you feel about

yourself?

Its not hard to make a decision

when you know what your values are.

- Roy Disney


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At the End of the Day (Blanchard & Peele)

How do you feel about yourself?

How do others feel about you?

Did what you do match what you said? Did what you do match what you feel?

Did what you do match what other people believe is

right or good?

Live in such a way that you would not be ashamed

to sell your parrot to the town gossip.

- Will Rogers


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Ethical Tenets in Hospitality

Organizational acts originate in the choices,behaviors, and actions of individuals

Ethical decisions may, at some point, involveany and all organizational stakeholders

Personal ethics and organizational ethicscannot be separated

You are part of the organization


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Issac Asimov:

Never let your sense of moralsprevent you from doing

what is right.


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Author Unknown:

My goal in life is to beas good of a person

as my dog already thinks I am.

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Ethical Tenets Web 383