5U00090E Companion Guide Session Border Controller

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© 2013 Avaya, Inc. All rights reserved.

Avaya Learning Companion Guide for the

Session Border Controller

Implementation and Maintenance

Knowledge Access (5U00090E)

Version 0.5

April 15, 2014

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About this Guide ........................................................................................................................ 3

Offering Description ................................................................................................................... 4

Knowledge Access: Session Border Controller Implementation and Maintenance ..................... 4

Floor Layout ............................................................................................................................... 8

Room 01: Overview ................................................................................................................... 9

Room 02: Design and Function .................................................................................................10

Room 03: The Avaya SBC Offer ...............................................................................................11

Room 04: SBC Standalone Installation .....................................................................................12

Room 05: SBC High Availability Installation ..............................................................................13

Room 06: Configure SBC Trunking ...........................................................................................14

Room 07: SBC Feature Applications .........................................................................................15

Room 08: Mobile Workspace ....................................................................................................16

Room 09: Feature Applications .................................................................................................17

Room 10: Maintenance and Resources ....................................................................................18

Opinion Survey .........................................................................................................................19

Table of Contents

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About this Guide

Introduction

Use this guide to help you navigate the details and knowledge in this Knowledge Access offer.

This guide will help you:

Prepare for your visits to the Session Border Controller Implementation and

Maintenance floor.

Identify the different learning objects and locate the content by rooms.

Prepare for instructor-facilitated practice lab workshops where applicable.

Avaya Learning recommends you download and/or print this guide to have it available during

your visits to the Avaya Learning Virtual Campus when interacting with Session Border

Controller Implementation and Maintenance Knowledge Access.

For details on Avaya Learning Virtual Campus features and navigation please see the Avaya

Learning Virtual Campus Overview Guide http://avaya-

news.com/learning/docs/guides/Avaya_Learning_Virtual_Campus_Overview_Guide.pdf

http://avaya-news.com/learning/docs/guides/Avaya_Learning_Virtual_Campus_Overview_Guide.pdf


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Offering Description

Knowledge Access: Session Border Controller Implementation and Maintenance

Offering Number: 5U00090E

Over all Duration: 30 hours

Job Function: Day-to-day implementation and maintenance responsibilities

Synopsis:

Avaya Learning's Virtual Campus empowers learners anywhere, anytime with complete,

interactive training solutions unlocking the full value of Avaya technology. Prepare to learn and

practice skills while sharing information in our socially immersive environment.

This Knowledge Access is designed for individuals responsible for the implementation, support,

and troubleshooting of Session Border Controlers and those attempting to earn the ACSS -

Avaya Session Border Controller Enterprise credential.

Enrolled leaners have 12 months unlimited access to all content referenced below. Leaners are

notified by email when learning materials are refreshed or new content is added during their

enrollment. Please note Certification Exams delivered by authorized Pearson Vue testing

centers and the allowed testing time are NOT included in this Knowledge Access.

Knowledge Access: Session Border Controller Implementation and Support provides unlimited

access to:

5U00090E _INTRO Instructor facilitated Introductory Session (4 hours)

5U00090E _TH Self-directed theory (10 hours)

5U00060E _LAB Instructor facilitated Practice Lab Workshop (16 hours / 2 days)

Key objectives include the ability to:

Describe SBC

Describe SBC Design and Function

Describe the Avaya SBC Offer

Describe Standalone Installation

Describe High Availability Installation

Describe SIP Trunking

Describe Mobile Workspace

Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through

the Avaya Learning Center>My Learning>Current Courses.

https://www.avaya-learning.com/t/Catalog/map/ACSS-3107

https://www.avaya-learning.com/t/Catalog/map/ACSS-3107

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For additional information on this Knowledge Access including How to Enroll and Avaya

Learning System Requirements guidelines please read the reference materials listed below.

Session Border Controller Implementation and Support

Avaya Learning Virtual Campus Overview Guide

How to Enroll Guide

Avaya Learning System Requirements

Recommended knowledge:

Basic knowledge of telephony and Voice over IP (VOIP) technology

Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through

the Avaya Learning Center>My Learning>Current Courses.

The Introductory Session (4 hours) provides a Question and Answer session with an

Instructor (Mentor) on what to expect from the theory content, the quiz, and the Practice Lab

Workshop. This prepares learners by helping them to correlate between the self-directed

knowledge and each of the practice lab exercises. It is recommended to take the quiz upon

completion of the Theory content. The last hour of the introductory session is an open question

and answer period where individuals with questions about the self-directed content can ask the

instructor questions in a group setting. It is not necessary to attend the first three hours in order

to ask questions.

The theoretical content is presented as self-directed learning objects. The implementation and

maintenance theory of Session Border Controller is covered. Learners will also see overviews

and demonstrations. To get the most out of the theoretical content and the Quiz, Avaya

Learning recommends learners note any questions that may arise and bring those

questions to the Shared Instructor Office.

Finally, the Practice Lab Workshop will provide system support professionals with the skills

they need to practice for supporting the implementation of Multimedia on AACC. Learners

perform this practical part in the ALE virtual labs with mentor (instructor) support.

During the Practice Lab Workshop learners will complete the following lab exercises:

Session Border Controller

Commission and Configure SIP Trunking Test SIP Trunking functionality Configure the Trace tool using GUI Configure the Trace tool using CLI Configure the SBC for Mobile Workspace Test the Mobile Workspace configuration Configure the SBC for Presence and Instant Messaging(IM) Test the Presence and IM configuration

https://cdn.avaya-learning.com/CDN/vCampus/companion_guides/bld02/5U00090E_Companion_Guide_Avaya%20SBC%20_IMP.pdf


http://avaya-news.com/learning/docs/guides/ALC_License_Registration_Guide.pdf

http://avaya-news.com/learning/docs/guides/Avaya_Learning_Center_System_Requirements_Guide.pdf

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Prerequisite Knowledge for the Practice Lab Workshop

Learners should possess basic telephony knowledge, VoIP experience and be familiar with the knowledge from the Self-directed theory floor.

Knowledge and Skills Objectives

Upon completion of Session Border Controller Implementation and Maintenance, you should

be able to:

• Describe SBC functionality in SIP telephony configurations.

• Describe where and how the Session Border Controller is used in Avaya configs.

• Describe security threats common to all VoIP systems.

• Describe direct VoIP media security threats.

• Give examples of VoIP media attacks.

• Describe security solutions that the SBC provides.

• Describe the SBC Evolution and software compatibility.

• Describe where and how the SBC is used with Avaya configurations.

• Differentiate the Session Border Controller offers and the configurations in

which they are deployed.

• List the required pre-installation tasks necessary for installing the Standalone

Session Border Controller.

• Describe the hardware and configuration for a new standalone SBCE installation.

• Perform the tasks necessary for installing the SBC.

• Perform the tasks necessary for configuring the SBC.

• List the required pre-installation tasks necessary for installing the HA SBC.

• Describe the hardware and configuration for a High Availability SBCE installation.

• Perform the tasks necessary for installing and configuring the SBCs.

• Perform the tasks necessary for installing and configuring the EMS.

• Perform the tasks necessary for configuring the servers for High Availability.

• List the prerequisite conditions necessary for SIP Trunking.

• Perform the pre-installation procedures for SIP Trunking.

• Perform the SIP Trunking configuration procedures.

• Test the SIP Trunking configuration.

• Describe Signaling Manipulation.

• Identify Capacity Negotiation.

• Describe Shared Control.

• Describe Mult-SM.

• List and perform the prerequisite conditions and procedures for Mobile

Workspace implementation.

• Configure the SBC for secured Mobile Workspace.

• Test the Mobile Workspace configuration.

• Configure the Session Border Controller for Presence and Instant

Messaging.

• Validate the Presence and Instant Messaging configuration.

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Knowledge and Skills Objectives (cont.)

• Plan the Implementation of the IP Office and SBC. • Configure the IP Office to integrate with the SBC.

• Configure IP Office SSL/VPN NAPT for SBC.

• Troubleshoot IP Office SSL/VPN errors.

• Perform common SBC monitoring and maintenance activities.

• Describe common SBC failure scenarios.

• List the available troubleshooting tools.

• List the commonly used SBC monitoring and maintenance tools

and resources.

• Perform troubleshooting procedures to isolate fault conditions.

• Access Documentation.

• Understand Application Notes.

• Identify documentation, resources, application notes and the devconnect site

and the benefit of using those resources

Learner Materials for Avaya Aura Messaging Implementation and Support

There are no additional materials.

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Floor Layout

The purpose of the Session Border Controller Implementation and Maintenance floor is to

provide learners the theoretical knowledge required to advance through the Practical Lab

Workshop. Each room contains learning objects specific to the room topic or title.

The map below illustrates the floor layout, including room names and locations, the PODs, and

meeting rooms. Use the guide below to see where objects are in the rooms, as well as, the

recommended order for content consumption.

Room Number Topic Area

Room 01 Overview

Room 02 SBC Design and Function

Room 03 The Avaya SBC Offer

Room 04 SBC Standalone Installation

Room 05 SBC High Availability Installation

Room 06 Configure SIP Trunking

Room 07 SBC Feature Applications

Room 08 Mobile workspace

Room 09 IP Office Implementation

Room 10 Maintenance and Resources

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Room 01: Overview

In this room, students will see an overview of the Session Border Controller.

Avaya Learning recommends consuming the learning topics in the following order:

- What is a Session Border Controller?

The information in this room will enable you to:

- Describe SBC functionality in SIP telephony configurations.

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Room 02: SBC Design and Function

In this room, students will learn about the SBC in the Avaya Enterprise, VoIP security

issues, and using the SBC as a security solution.


- SBC in the Avaya Enterprise

- VoIP Security Issues

- The SBC security solution


- Describe where and how the SBC is used in Avaya configurations.

- Define security threats common to all VoIP systems.

- Describe direct VoIP media security threats.

- Give examples of VoIP media attacks.

- Describe the security solutions that the SBC provides.

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Room 03: The Avaya SBC Offer

This room provides the student with an explanation of the SBC software options available, as

well as the supported hardware.


- SBC software offer

- Supported hardware – SA and HA


- Describe the SBC Evolution and software compatibility.

- Differentiate the SBC offers and the configurations in which they are deployed.

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Room 04: SBC Standalone Installation

This room introduces the student to implementation and installation of the SBC standalone

solution.


- Planning the standalone implementation

- Installing the standalone SBC

- Standalone cabling - Portwell

- Standalone cabling - Dell


- List the required pre-installation tasks necessary for installing the standalone SBC.

- Describe the hardware and configuration for a new standalone SBCE installation.

- Perform the tasks necessary for installing the SBC.

- Perform the tasks necessary for configuring the SBC.

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Room 05: SBC High Availability Installation

In this room, high availability implementation and installation of the SBC is explained.

Additionally, there is an interactive cabling tool to test your knowledge of HA cabling.


- Planning the high availability implementation.

- Installing the high availability SBC

- High availability cabling


- List the required pre-installation tasks necessary for installing the HA SBC.

- Describe the hardware and configuration for a HA SBCE installation.

- Perform the tasks necessary for installing and configuring the SBC’s.

- Perform the tasks necessary for installing and configuring the EMS.

- Perform the tasks necessary for configuring the servers for High Availability.

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Room 06: Configure SBC Trunking

In this room, students will learn how to configure and administer SBC trunks and use the tracing tool to assist in troubleshooting.


- Configure the SBC for SIP Trunking

- Tracing Tools


- List the prerequisite conditions necessary for SIP trunking.

- Perform the pre-installation procedures for SIP trunking.

- Perform the SIP trunking configuration procedures.

- Define routing, topology hiding, and server profiles.

- Configure Signaling and media interfaces.

- Test the SIP trunking configuration.

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Room 07: SBC Feature Applications

This room is a reference room that provides you with hyperlinks to applicable resources

associated with feature applications..


- Signaling manipulation

- Capability negotiation

- Shared control

- Multi-SM


- Understand vatious feature applications that can be implemented when using Session Border Controller.

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Room 08: Mobile Workspace

The learning objects in this room present an overview of Mobile Workspace, what benefits are

achieved, and how it extends IM and Presence to remote sites.


- Configure the SBC for Mobile Workspace

- IM and Presence integration


- List and perform the prerequisites for Mobile Workspace.

- Configure the SBC for secured Mobile Workspace.

- Test the Mobile Workspace configuration.

- Implement IM and Presence.

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Room 09: IP Office Implementation

The learning objects in this room describe the planning and integrating the Avaya SBC with the IP Office.


- Planning the IP Office Implementation

- Integrating the Avaya SBC with IP Office

- SSL/VPN Configuration for the IP Office Implementation


- Plan the implementation of the IP Office and SBC.

- Configure the IP Office to use the SBC.

- Configure IP Office SSL/VPN NAPT for SBC.

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Room 10: Maintenance and Resources

The learning objects in this room provide an overview maintenance and troubleshooting topics,

as well as Avaya DevConnect and Application notes.


- Maintaining the Session Border Controller

- Troubleshooting Common Issues


- Use best practices when modifying hostnames in Session Manager.

- Troubleshoot common issues.

- Use the SIP A/S Console to status and monitor core components.

- Use the SM100 Connection Status to monitor and reset the SM100.

.

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Opinion Survey

After you have completed this floor, and participated in the Practice Lab Workshop, please take

a few minutes to answer some questions on your ALE experience. The answers are

confidential. Your input will help us to improve the virtual environment. Locate the Opinion

Survey poster in the classroom auditorium area. Clicking the poster will open the link to the

survey.

The URL for the survey is http://www.surveymonkey.com/s/TDHXHZD

Thank you!

http://www.surveymonkey.com/s/TDHXHZD

Documents

5U00090E Companion Guide Session Border Controller