Project on LogisticsPrakash Pohwani 64Swapnil Raj 67Kapil Sahitya 75Jeetu Teckwani 85Ranjit Singh Rhal 72Saneep Tulsiani !"Project on Logistics#$K%&'()*+),)%T'e woul like to e-press our eep .elt gratitue in the war/est /anner possi0le towars our pro.essor PR&12 Rajwahe .or assigningussucha/ar3elousproject2 'eha3e i//ense pleasure in presenting this PR&J)$T &% (&+4ST4$S2The topic was an interesting one2 4t ga3e us an opportunity to ha3e a etaile stuy on the topic an showe howthings work in the practical worl2 'e ca/e to unerstan an analyse the i/portance o. (&+4ST4$S in the $&,P#%52'ehaagreat ti/eworkingon theprojectanweha3epro3iein.or/ationto the .ullest o. our knowlege an our .inings2Project on LogisticsINDEXSr2 %o2 Topic Page %o262 Ser3ice 4nustry 57622 4ntrouction 8 4/portance o. Transportation776"92 ,oes o. Transport 6676842 #3antages 8 *isa3antages o. *i..erent ,oes o. Transport6!52 7 P:s o. Transportation 2"72662 Swot #nalysis 2272972 4nian Transportation Sector 2472782 %ational ;ighways *e3elop/ent Project28!2 +olen L4( &.)- is 5outh .sia*s leading integrated air e?press carrier and premium logistics-servicesprovider. It hasthemost e?tensivedomesticnetor,coveringover 18,AA0 locations, and service more than ""0 countries and territories orldide through its 5ales alliance ith&L4(&.)-F5 vision is to establish continuing e?cellence in delivery capabilities focused on the individual customer. In pursuit of sustainable leadership in +uality services, they have evolved an infrastructure uni+ue in the country today.5tate-of-the-art -echnology, indigenously developed, for -rac, and -race, 9I5, ()', :ustomer 5ervice, 5pace :ontrol and )eservations.Project on Logistics>lue&art .viation, dedicatedcapacitytosupport their time-definitemorning deliveries through night freighter flight operations.Warehouses at 1@ locations across the country as ell as bonded arehouses at the 6 major metros of >angalore, :hennai, &elhi, 9umbai, =ol,ata and oeing 787-"00 freighters and receives .-3 permission. >lue &art (?press Ltd. develops its 59.)- J5pace 9anagement .llocation )eservations and -rac,ingC system for its aircraft, the first cargo management system in thecountry. >lue&art (?pressLtd. isaardedthe0%lobal 5ervice'articipant 5ales .ard0 by #ed(? for outstanding sales performance.>lue&art, :alcuttaisproudtohave the office inaugurated by 9other -heresa of the 9issionaries of :harity, and Oobel 'eace 'ri/e Laureate.2339+ >lue&art .viationlaunchesIndia*sfirst jet e?pressairline. >lue&art (?pressLtd*s turnover crosses the )s; 1 billion mar,, as it e?pands its domestic netor, by entering into strategic alliances in Oorth, 5outh and West India. >lue &art (?press Ltd. is the first e?press company in India to receive an I53 $001 certification, and post its ebsite on the internet. >lue &art (?press Ltd., #ed(? and the lue &art .viation launches its domestic charter operations.2334+ >lue &art .viation develops India*s first Load and -rim softare for its >787# flights. >lue&art (?press Ltd. launches 59.)->3P, its economical,pac,aged door-to-door product, and e?tends its delivery to over 1000 locations.2333+ Project on Logistics>lue&art (?press Ltd. movestoits state-of-the-art .dministrative, -echnologyand 3perations 5uper hub, the >lue &art :entre, at 9umbai. .t close pro?imity to both the international and domestic airports, encircled by four five-star hotels, and e+uipped ith the latest technology, the 5uper hub has improved efficiency and increased load-handling capacity multifold. >lue &art (?press Ltd. Launches 'oer &art "000K, a softare that providescustomersfreeconnectivitytoitsdatabase, enablingcustomerstotrac,and retrieve all information related to their shipments.7;;;+ >lue &art .viationac+uires its 8rdaircraft onlease. -heaircraft is scheduledfor operations on the >angalore-&elhi->angalore sector. >lue &art (?press Ltd. also revamps its ebsite replacing it ithaninteractive ebsite tosupport e-trade and commerce and facilitate customer interface on the net.7;;2+ >lue &art launches its 8rd aircraft operations on the >angalore-&elhi->angalore sector. -he:ivil .viation9inistryre+uisitions>lue&art aircraftsforrelief operationsinto earth+ua,e-battered >huj in %ujarat. -echnology tools and customer softare - 9obile&art, 3n-Line 'ic, 4p and 5hip&art - are developed in-house and launched. >lue &art declares 1;1 bonus shares. >lue &art, =ol,ata moves into heritage building, =ana,, its ne premises inaugurated by 5r. Oirmala of the 9issionaries of :harity.7;;7+ >lue &art is re-certified as one of a handful of Indian companies to the ne global I53 $001 - "000 standards for 0&esign, management and operations of countryide e?press transportation and distribution service ithin the Indian 5ubcontinent and to international destinations serviced through multinational e?press companies0. >lue &art ends its contract ith #ederal (?press and signs a path-brea,ing 5ales .lliance ith the World*s Project on LogisticsOo. 1 international air e?press company,'HL Word-ide &1*ress. >lue &art crosses 100,000 shipments per day.7;;5+ "008 - >lue &art ac+uires its fourth >oeing 787 freighter. With a thrust on strengthening infrastructure, >lue &art establishes telve of its on offices in the 5outh, delivering to an additional 1$A locations, e?pands its hub at >hiandi and sets up a bonded arehouse in9umbai. -hecompanyisselecteda5uperbrandfromover700brandsacross$A categories by a jury of eminent mar,eting and advertising professionals. -he company celebrates its "0 years of service to the nation on 1$th Oovember "0087;;6+ >lue &art inducts its @th aircraft into operation on 17th 9ay "00@, connecting lue &art (?press Limited. >lue &art continues to operate as an independent Project on Logisticsbrand and provides a complete spectrum of domestic and international e?press services through synergies ith &customerAs? internationa shi*ments0 Lets customers *rint and fi them u* thereby he*ing them sa"e time on *otentia border deays0 Project on Logistics S&(angladesh, >hutanandOepal, providing the idest coverage in the region through a +uality netor,, an integrated air and ground infrastructure dedicated to e?press transportation and innovative technology support.(egiona Priority+ 'ocuments >(P'D?-he most dependable and secure delivery for non-dutiable, critical and important shipments such as legal documents and tenders. -he >lue &art (nvelope provides secure and attractive pac,aging for your documents, brochures and reports up to 500gms.(egiona Priority+ ,onB'ocuments >(P'T?#ast reliable and safe door deliveries for samples and non-commerical shipments. :urrently available beteen India and Oepal only.Project on Logistics Let see different type of regional services; - 'OM&STIC P(IO(ITE-he fastest, most reliable, door-to-door delivery service ithin India and to >angladesh, Oepal and >hutan for documents and small shipments under 8",gs per pac,age. -he special benefits of this service are; &elivery to over 18,700 locations in India #ree pic,-up from your location )eal-time -rac,ing )egulatory :learances #ree :omputeri/ed 'roof of &elivery'!(T !P&D&art .pe? is a door-to-door delivery service ithin India for shipments eighing 10,gs. .nd above. It is the fastest, most efficient delivery solution for commercial shipments that are time-bound and are re+uired to undergo regulatory clearances, or re+uire special handling.Project on Logistics&art .pe? offers you an economical option of an .irport-to-&oor service from the major airports of :hennai, >angalore, 9umbai, &elhi, =ol,ata and lue&art .viation 3ffice at the related airport.&art .pe? also offers a further economical option of a &oor-to-.irport service. . customer mayboo,their shipments at anyof companyFs locations servicedfor this product to any of the major airports. :onsignee ould be re+uired to collect the shipment from the >lue &art .viation office at the concerned airport.'art !*e1 offers the foo-ing benefits+ Wide 9ar,et )each 5ingle-indo :learance )eal-time Information -ime-&efinite &elivery #ree 'roof of &elivery on &emand 5peed #le?ibility (conomicalProject on Logistics'!(T S%(=!C&LI,&&art 5urfacelineisaneconomical, door-to-door, ground distributionserviceithinIndiaforshipmentseighing 10 ,gs and above. It offers a cost-effective logistics option for your less time-sensitive shipments, ith the folloing value-added benefits; -ime-bound &elivery -rac, your 5hipment )egulatory :learances 'ic,-up :onvenience 5ecure 5hipments (conomical -ariffSM!(T $OD5mart >o? is a convenient, economic, pac,aging unit pricedtoinclude adoor-to-door deliveryservice ithin India. -he units come in " si/es, 10,gs and "5 ,gs, and are designed to accommodate a variety of products. -he special benefits of using 5mart >o? are;Project on Logistics . ide mar,et reach 5peedy &elivery #ree pic,-up )eal-time -rac,ing )egulatory :learances 'roof of &elivery -rouble #ree 5ervice I,T&(,!TIO,!L S&(lue dart are ta,en over &'OD?+ &WPD?+ Project on Logistics&lue&arthasstartedprovidingvalue-added services li,e 1logistics management, supply chain management and arehousing facilities to its clients. %oing forard demand for such services from corporates is li,ely to gro at a fast clip. -his is because by outsourcing such services to third party service providers they ould be able to cut don on costs and improve their efficiency levels. #or the courier companies such services ould be part of the overall value proposition theyouldbe offeringtheirclients apart from the normal pic, up and delivery.5uch serviceshavethepotential forenhancingthemarginsofcouriercompaniesli,e>lue &art. We believe that >lue &art is best e+uipped to capitali/e on the groing opportunities in the emerging areas of arehousing and supply chain management.Project on Logistics$L%& '!(T I,ITI!T&S C%STOM&( S!TIS=!CTIO, $&,CHM!(G.s a business entity customer have dispatched an important pac,age that contains some confidential business documents. :ustomers do not ,nothe status of the documents shipped. :ustomerFsend up ma,ing endless calls to the courier service office as,ing them hen the *'roof of &elivery* J'3&C ill come their ay since company need to be assured that everything that as sent has reached the destination. Oo, >lue &art (?press Ltd promises to cure customerFs conventional oes.-ermed *net service levels*, the initiative is all internal benchmar,ing e?ercise by hich the organisation evolves an action plan to e?amine the areas here the customer satisfactionlevels havenot matcheduptothestandards that havebeenestablished internallybytheenterprise. -hecompanyalsoevolves mar,etingstrategics that can enable its business to effectively retain customers.>lue &art (?press Ltd senior vice-president Jmar,eting RprojectsC -ulsi 9irchandaney says that- 0-he e?press service Industrydoes not have anye?ternal benchmar, to loo, upto. :ompanyFs therefore, decided to loo,into some of the operationsthatsuccessfullyinstitutionalisedinternally,and use those asbenchmar,to efficiently address various customer needs.0-his implies that every day professionals from >lue &art ill monitor the e?act status of various shipments of its clients, specially air cargo services hich is one of the Project on Logisticscore offerings here the company generates substantial business volumes. In this business, thecompanymayencounter imperatives li,eflight delays tobadeather conditions or some other peculiar circumstances hich may lead to considerable orry andan?ietyfor thetarget customers. -his ismoresobecausethedeliveryof these shipments ould be crucial to effectively run their on independent end-businesses. -he teamithinthecompany, insuchinstancesilltrac,thespecificgeographical areas here the problem persists through Internal technology tool and other aligned systems that have been initiated by the enterprise. -he company ill also personally interact ith customers and e?plain to them the e?act reasons for the delay along ith the time hen the cargo ill be delivered.#urther, themoment thecompanydiscoversthat therearecertainareashere customerservicedeliveryisnotinsynciththestandardsthat havebeensetbythe organisation, the entire teamgets donto analysingthe problem. -his is done to determine here e?actly the company needs to gear up further.