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Module 55: Siebel Resources

Siebel 8.0 Essentials

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Module Objectives

After completing this module you will be able to: Locate and use the resources available from both Siebel and

Accenture

Why you need to know: Enables you to effectively and efficiently use tools provided for the

Siebel Application

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Help Resources Provided by Oracle

Siebel Application & Tools Siebel Bookshelf Oracle Website

Oracle University Oracle SupportWeb

Technical Account Manager Oracle Expert Services

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Siebel Resources

Siebel Vanilla Application & Tools Available at your client site

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Siebel Resources

Siebel Bookshelf http://www.oracle.com/technology/documentation/siebel.html

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Siebel Resources

• Oracle University: (//education.oracle.com)

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Siebel Resources

Oracle’s Website for Siebel information: (//metalink3.oracle.com) Siebel SupportWeb

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Siebel Resources

Oracle Technical Account Manager (TAM) Oracle Global Services

Expert Services Professional Services

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Help Resources provided by Accenture

Siebel Practice Home Page Siebel Methods Siebel Estimator myLearning Team Members

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Accenture Resources

Siebel Key Offerings

Siebel Assets & Tools

Provides processes, deliverables, job aids & templates created by Siebel subject matter experts.

Siebel Practice Home Page (//kx.accenture.com/Products/Pages/CRM-1269.aspx)

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Accenture Resources

Siebel Knowledge Exchange (//kx.accenture.com/Products/Pages/CRM-1269.aspx)

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Accenture Resources

Siebel Methods Provides processes, deliverables, job aids & templates created by Siebel

subject matter experts.

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Accenture Resources

Siebel Methods KX’s site for Siebel Methods

(//kx.accenture.com/Products/Pages/SiebelMethods.aspx)

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Accenture Resources

Siebel Estimators Two models for estimating Siebel projects: a Siebel bottom-up

estimating model (below) and a Siebel top-down estimating model

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Accenture Resources

myLearning Siebel Courses & Seminars

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Accenture Resources

Team Members Work with your team members

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Summary

This module showed you how to: Locate and use resources provided by Siebel and Accenture