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4/19/2019 1 Update for Comprehensive Perinatal Treatment for Opioid Use Disorder, Peer Support and a Plan of Safe Care Kristin B. Ashford, PhD, WHNP-BC, FAAN Amanda Fallin-Bennett, PhD, RN Holly Dye, MRC 1. To describe the core ASAM and SAMHSA components for comprehensive substance use treatment for perinatal women, including pharmacological treatment methods perinatal women 2. To list three core concepts and delivery methods to provide evidenced based peer support and mentorship. 3. To describe the new federal regulation and state plans to address PLAN OF SAFE CARE Objectives The Tale of Two Cities 11,314 Annual number and age-adjusted rate of drug overdose deaths* involving heroin and synthetic opioids other than methadone, §,¶ by sex, age— United States, 2016 and 2017 Decedent characteristic Heroin Synthetic opioids other than methadone 2016 2017 Change from 2016 to 2017 ¶¶ 2016 2017 Change from 2016 to 2017 ¶¶ No. Rate No. Rate Absolute rate change % Change in rate No. Rate No. Rate Absolute rate change % Change in rate All 15,469 4.9 15,482 4.9 0.0 0.0 19,413 6.2 28,466 9.0 2.8*** 45.2*** Sex and age group (yrs) Male 15– 24 1,275 5.7 1,031 4.7 -1.0*** −17.5*** 1,434 6.4 1,877 8.5 2.1*** 32.8*** Male 25– 44 6,643 15.5 6,428 14.8 -0.7*** −4.5*** 8,029 18.8 11,693 27.0 8.2*** 43.6*** Male 45– 64 3,599 8.8 3,830 9.3 0.5*** 5.7*** 4,116 10.0 6,524 15.8 5.8*** 58.0*** Female 15–24 453 2.1 423 2.0 -0.1 −4.8 524 2.5 778 3.7 1.2*** 48.0*** Female 25–44 2,033 4.8 2,175 5.1 0.3*** 6.3*** 2,890 6.8 4,216 9.8 3.0*** 44.1*** Female 45–64 1,187 2.8 1,218 2.8 0.0 0.0 1,994 4.6 2,719 6.3 1.7*** 37.0*** Fentanyl-Heroin-Cocaine- Methamphetamine Drugs Involved in U.S. Overdose Deaths* - Among the more than 72,000 drug overdose deaths estimated in 2017*, the sharpest increase occurred among deaths related to fentanyl and fentanyl analogs (synthetic opioids) with nearly 30,000 overdose deaths. Source: CDC WONDER 19 46 69 98 123 133 179 209 251 327 379 522 632 756 1,060 1,129 1,172 0 200 400 600 800 1,000 1,200 1,400 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Number of NAS births Kentucky Resident Neonatal Abstinence Syndrome (NAS) Numbers and Rates, 2000-2016* Number of NAS Births Courtesy Dr. Terri Bunn, Kentucky Injury Prevention and Research Center, Kentucky Inpatient Hospitalization Administrative Claim Files 1 2 3 4 5 6

323-NP Conference 2019 updatedKA · ð l í õ l î ì í õ í 8sgdwh iru &rpsuhkhqvlyh 3hulqdwdo 7uhdwphqw iru 2slrlg 8vh 'lvrughu 3hhu 6xssruw dqg d 3odq ri 6dih &duh

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Page 1: 323-NP Conference 2019 updatedKA · ð l í õ l î ì í õ í 8sgdwh iru &rpsuhkhqvlyh 3hulqdwdo 7uhdwphqw iru 2slrlg 8vh 'lvrughu 3hhu 6xssruw dqg d 3odq ri 6dih &duh

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Update for Comprehensive Perinatal Treatment for Opioid Use Disorder, Peer Support and a Plan of Safe Care

Kristin B. Ashford, PhD, WHNP-BC, FAAN Amanda Fallin-Bennett, PhD, RN Holly Dye, MRC

1. To describe the core ASAM and SAMHSA components for comprehensive substance use treatment for perinatal women, including pharmacological treatment methods perinatal women

2. To list three core concepts and delivery methods to provide evidenced based peer support and mentorship.

3. To describe the new federal regulation and state plans to address PLAN OF SAFE CARE

Objectives

The Tale of Two Cities

11,314

Annual number and age-adjusted rate of drug overdose deaths* involving heroin† and synthetic opioids other than methadone,§,¶ by sex, age— United States, 2016 and 2017

Decedent characteristic

Heroin Synthetic opioids other than methadone

2016 2017

Change from 2016 to 2017¶¶ 2016 2017

Change from 2016 to 2017¶¶

No. Rate No. RateAbsolute rate

change% Change in

rate No. Rate No. RateAbsolute rate

change% Change in

rate

All 15,469 4.9 15,482 4.9 0.0 0.0 19,413 6.2 28,466 9.0 2.8*** 45.2***Sex and age group (yrs)

Male 15–24

1,275 5.7 1,031 4.7 -1.0*** −17.5*** 1,434 6.4 1,877 8.5 2.1*** 32.8***

Male 25–44

6,643 15.5 6,428 14.8 -0.7*** −4.5*** 8,029 18.8 11,693 27.0 8.2*** 43.6***

Male 45–64

3,599 8.8 3,830 9.3 0.5*** 5.7*** 4,116 10.0 6,524 15.8 5.8*** 58.0***

Female 15–24

453 2.1 423 2.0 -0.1 −4.8 524 2.5 778 3.7 1.2*** 48.0***

Female 25–44

2,033 4.8 2,175 5.1 0.3*** 6.3*** 2,890 6.8 4,216 9.8 3.0*** 44.1***

Female 45–64

1,187 2.8 1,218 2.8 0.0 0.0 1,994 4.6 2,719 6.3 1.7*** 37.0***

Fentanyl-Heroin-Cocaine-Methamphetamine

Drugs Involved in U.S. Overdose Deaths* -Among the more than 72,000 drug overdose deaths estimated in 2017*, the sharpest increase occurred among deaths related to fentanyl and fentanyl analogs (synthetic opioids) with nearly 30,000 overdose deaths. Source: CDC WONDER

1946 69

98 123 133179

209251

327379

522

632

756

1,060

1,1291,172

0

200

400

600

800

1,000

1,200

1,400

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Num

ber o

f NAS

birt

hs

Kentucky Resident Neonatal Abstinence Syndrome (NAS) Numbers and Rates, 2000-2016*

Number of NAS Births

Courtesy Dr. Terri Bunn, Kentucky Injury Prevention and Research Center, Kentucky Inpatient Hospitalization Administrative Claim Files

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Definition of Addiction MedicineAddiction is a primary, chronic disease of brain reward, motivation, memory and related circuitry. Dysfunction in these circuits leads to characteristic biological, psychological, social and spiritual manifestations. Reflected in an individual pathologically pursuing reward and/or relief by substance use and other behaviors.Without treatment or engagement in recovery activities, addiction is progressive and can result in disability or premature death.

https://www.asam.org/education/live-online-cme/fundamentals-of-addiction-medicine

ABC’s of Addiction

Inability to consistently Abstain;

Impairment in Behavioral control;

Craving; or increased “hunger” for drugs or rewarding experiences;

Diminished recognition of significant problems with one’s behaviors and interpersonal relationships; and

A dysfunctional Emotional response.

Why offer treatment?

Addiction can cause disability or premature death, especially when left untreated or treated inadequately.

Cognitive changes in addiction

Preoccupation with substance use;

Altered evaluations of the relative benefits and detriments associated with drugs or rewarding behaviors; and

The inaccurate belief that problems experienced in one’s life are attributable to other causes rather than being a

predictable consequence of addiction.

Emotional Changes in Addiction

Increased anxiety, dysphoria and emotional pain;

Increased sensitivity to stressors associated with the recruitment of brain stress systems, such that “things seem more stressful” as a result; and

Difficulty in identifying feelings, distinguishing between feelings and the bodily sensations of emotional arousal, and describing feelings to other people (sometimes referred to as alexithymia).

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ASAM Continuum of Care Individualized Treatment Plans

• Patients should participate in development

• Motivation should be assessed and noted along with resources

• When possible the ITP should follow a complete psychosocial assessment

• Need for family education on NARCAN

Dimension 1: Acute Intoxication and/or Withdrawal Potential

Dimension 2: Biomedical Conditions and Complications

Dimension 3: Emotional, Behavioral, or Cognitive Conditions and Complications

Dimension 4: Readiness to Change

Dimension 5: Relapse, Continued Use, or Continued Problem Potential

Dimension 6: Recovery and Living Environment

ASAM SIX DIMENSIONS

Dimension 1: Acute Intoxication or Withdrawal Potential

Consider past and current experiences of substance use and withdrawal.• History of seizure• History of overdose• Recent incarceration• Length and severity of use

Dimension 2: Biomedical Conditions and Complications

Physical health history and current condition• Hepatitis C• Endocarditis, osteomyelitis, other

infection of skin, body or blood• Chronic pain• Diabetes• Other

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Dimension 3: Emotional, Behavioral, Cognitive Conditions and Complications

Thoughts emotions, mental health needs, and behavioral health history• Anxiety or Depression-severity and history• Social impact of these conditions• History of self-injury, suicidal thoughts• History of aggression toward others• Trauma history• Available support system/stressors

Dimension 4: Readiness to Change

Readiness and interest in changing• What a patient says• What a patient does• How a patient is equipped

Tools: • Quarterly assessment• Recovery capital scale• Individual counseling

Dimension 5: Relapse, Continued Use, or Continued Problem Potential

Likelihood of relapse or continued use or continued behavioral health problems• Inconsistent attendance• General instability• Erratic changes in life

Dimension 6: Recovery and Living Environment

Relationship between recovery and living environment (people, places, and things)• How appropriate is the home environment?

• How do we know?

• Trust but verify• Are they required to do anything in exchange for

housing?

Treating Substance Use Disorder Reduces Health Risks

• Identify ongoing health concerns• Hepatitis A, B, C• HIV• STI’s• Endocarditis• Osteomyelitis• Bacteremia• Cellulitis• Oral health

• Presence of active substance use• Screen for alcohol and marijuana use• Offer family planning services to

reduce repeat NAS birth

Maternal Opioid Treatment: The MOTHER Trial

Compare methadone to buprenorphine in pregnancy

• Double-blind randomized control trial (n= 175)• Evaluated maternal and neonatal outcomes

For those babies who developed NAS, those exposed to buprenorphine

• required significantly less morphine (1.1 mg vs. 10.4 mg) • significantly shorter duration of morphine treatment (4.1 vs. 9.9 days)• had significantly shorter hospital stays (10 vs. 17 days)

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Neonatal Abstinence Syndrome

Standard NACU Care

• Care by parent

• Family participation

• Support for breastfeeding

• Kangaroo care and baby wearing

• Infant massage, music therapy, jin shin jyutsu, pastoral care, Happiest Baby on the Block

• Art therapy

• Animal assisted therapy

32 BabiesReceived Care by Parents*

32 BabiesReceived Traditional Care*

*The mothers of the 64 infants were matched according to gestational age, smoking, and breastfeeding status

Their average length of stay at the hospital was six days.

Their average length of stay at the hospital was thirteen days.

Rooming In is Better for Babies

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32 BabiesReceived Care by Parents*

32 BabiesReceived Traditional Care*

*The mothers of the 64 infants were matched according to gestational age, smoking, and breastfeeding status

Two required medication for neonatal abstinence syndrome

Twelve required medication forneonatal abstinence syndrome

Rooming In is Better for Babies The NACU was established to keep moms and babies together

Beyond Birth Comprehensive Recovery Center

An outpatient substance use disorder treatment program for women parenting children five years of age or younger.

COMMUNITY OUTREACHA safe, supportive environment

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A life saving program Building Relationships and Trust

Where would you be without this program? • “I’d be either dead or in jail because I’m a repeat

offender. I was carrying a lot of guilt and shame.”• “I get emotional because my children now have a

mother. I can fully protect my children now.”

Anything else you would like us to know• “I don’t feel judged in this program.”• “Not only am I present, but I’m also present. Had I

not been in this program, I probably wouldn’t have my baby.”

• I’m very thankful for the program because I’m here and I’m not just wandering around existing. I’m living a life and it’s very beautiful…”

Recovery Relapse Prevention Plans

Relapse triggered by exposure to

addictive/rewarding drugs

Relapse triggered by exposure to

conditioned cues

Relapse triggered by exposure to

stressful experiences

Every patient should have a relapse plan and education about types of triggers

Peer Support Services

Prenatal

Postpartum

NACU

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The science on recovery support is emerging

Focus Groups

• N=9 postpartum women• Ages 27-39• Education

• Less than high school: 1• High school or GED: 2• Some college: 3• College graduate: 2

“Just because you’ve been in the field for 13 years doesn’t mean that you can relate to us in any way, shape, or form. You may know the scientific part of it. I think it makes a huge difference to talk to someone that’s been there and done that, versus somebody that studied it.”

The science on recovery support is emerging

What are the benefits of working with peer support specialists?

“I had to go a week without my medicine. I was bawling, terrified, afraid of relapsing. And [Peer Support Specialist] was a phone call away, a message away, the whole entire week. She didn’t care what time of day, what time of night. She was there and really helped me through that week.”

“They did a good job telling you what to expect as far as symptoms of withdrawal. What to watch for. How long the baby would stay in the NICU. They prepared you for all that.”

“She’s had years of recovery. She’s upbeat. She’s cheerful, but she’ll kick your ass if you need it. And, that’s really what every addict needs.”

The science on recovery support is emerging

How can our peer support service program be improved?

“Don’t tell me how I should feel. Don’t tell me how to act. Support me and help me make the right decision. I need a teammate, not a parent.”

It doesn’t help to tell me to get out of a bad situation. I know I need out of this. But help me figure it out myself. Even if you just let me run my mouth until I find the answer. Help me come to the right conclusion, don’t tell me what the conclusion is. I have to be able to figure it out on my own.”

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The science on recovery support is emerging

What are drawbacks to peer support services?

“I hear there are problems with peers tattling. I heard someone got their baby taken away because of it.”

“I guess some lines can be crossed. Like, are we buddies that can discuss everything? You’re a professional that’s on my level. But how close can we be?”

“Sometimes different peers want to push you to do things the way they did them. And everybody’s recovery looks different. So it’s fine to say, ‘Well, here’s what I did.’ But I have been---not necessarily here---but I have been pushed to do things like they did it. I will always take your advice. But when you get angry with me because I didn’t do it your way, well, I don’t like that. Each individual is different.”

Recovery is a lifelong process

Plan of Safe Care

• An amendment of the Child Abuse Prevention and Treatment Act (CAPTA) requires development of best practices for safe care of substance exposed newborns

• Included are all infants affected by: • Illegal substance abuse• Withdrawal symptoms• Fetal Alcohol Spectrum Disorder (FASD)• Prenatal substance exposure

What is a Plan of Safe Care?

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Plan of Safe Care: improving connection and care

• Focus on mom and baby

• Treatment referrals for family members

• Decrease ACE’s

This Photo by Unknown Author is licensed under CC BY-NC-ND

• Focus on mom and baby

• Treatment referrals for family members

• Goal of decreasing Adverse Childhood Events

A plan of safe care improves connection

Adverse Childhood Experiences: the main determinant of health and social well-being of the nation

57Source: Centers for Disease Control and PreventionCredit: Robert Wood Johnson Foundation

Experiences Matter

of IV drug users have 7 or more ACEs

To help protect your privacy, PowerPoint has blocked automatic download of this picture.

A Snapshot of a Substance Using Home

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Identification of SUD during pregnancy

Referral for SUD services

Referral for prenatal care

Preparing women and families for NAS

(as with UK PATHways Program and UKHC Neonatal Abstinence

Care Unit-NACU)

Consistent Hospital Policies for universal screening at birth

Hospital standards that promote bonding at birth (NACU)

Consistent reporting to the Department for Child Protective Services Cooperation with DCBS risk assessment findings

Comprehensive assessments of social/emotional health and parenting capacityDevelopment of discharge plan and multi-disciplinary plan of coordinated care

Ongoing care plans for families that include recovery supports

Referring parents for services when identified as at risk within the healthcare systemSufficient follow-up and support to continue to meet children’s needs as well as the parent/family’

Key Practices: Plan of Safe Care

The Beyond Birth Comprehensive Recovery Center excels in the specialty care of postpartum and parenting women with substance use disorders through evidence based medical and behavioral health services using accountability, individualized care, and support in an outpatient setting.

Mission

• 85 screenedHCV screening at Beyond Birth

NP/MD Collaboration

• 85 counseled• Patients triaged for treatment based on severity

Individual counseling and discussion of results at Beyond

Birth

• First treatment cohort =17• Treatment capacity=15 per month

Patients placed in groups of 5, and transported from Beyond Birth to

UK Hepatology for fibroscan

• In processPatients complete course of treatment at Beyond Birth

Establishment of Hepatitis C Treatment Program11/2019-present

Screening of pregnancy at

intake

Family planning

counseling

STI screening/risk assessment

Most common choices• Implant• IUD

Reduce Repeat and Short-Interval Pregnancy n=85

13 women >4 months postpartum received long acting contraception

Beyond Birth Comprehensive Recovery CenterProgram Objectives

Provide excellent, individualized care

Be efficient in process and scope

Serve all with kindness, through accountability and structure

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Provide a place for women to receive services that are part of the federal requirement for states to require a plan of safe care for infants and children

Provide comprehensive care as part of A Recovery Oriented System of Care (ROSC)

-warm connections to community partners-bringing services to those who need them-referrals for family members

WHAT WE DO:Beyond Birth Comprehensive Recovery Center Linking High Risk Women to Treatment

Parenting Children 0-5• UDS screening• Direct referral for SUD

assessment

Refer to UK Beyond Birth Comprehensive Recovery CenterNancy Jennings: 859-562-1411

If a DCBS report meets criteria for dependency, neglect and abuse, Beyond Birth is equipped to address Low, Medium and High Risk cases as defined:

Low Risk

Contact IntensityWeekly age 0-3 months

Monthly age4-12 months

Contact type: May participate in SUD

programming per physician recommendation

Medium Risk

Contact Intensity Weekly age 0-3 months

2x month age 4-12 monthsMonthly age 13-18 months

Contact type: Clinic face to face Increased contact

if concernspresent

High Risk

Contact IntensityWeekly age 0-12 months

2x month age 13-18 months

Contact type: Clinic face to face

Increased contact if concerns present

WORKING DRAFT

Beyond BirthA Plan of Safe Care Program

Your Role in Plan of Safe Care

• States are required to develop and implement their own Plan of Safe Care

• This plan is required to: • Address needs of the entire family• Specify a plan to track referrals and to provide data as required by the

state• Report on infants for whom a plan of safe care was developed and

identify family members referred

Plan of Safe Care Begins in Pregnancy

• Universal screening

• Detox during pregnancy associated with increase relapse rates

• Evidence should guide plan of safe care

• Provide education on NAS

• Connect patients to community resources

• Evaluate for medication assistance

Saia, K. Schiff, D, Wachman, EM, Mehta, P, et al. Caring for Pregnant Women with Opioid Use Disorder in the USA: Expanding and Improving Treatment, Current Obstetrics, Gynecology and Reproduction (2016).

Goal #1: Increase quality of attachment with newborn

• Rooming-in care is recommended

• Encourage breast-feeding when possible

• Offer Occupational Therapy (OT) to baby while in hospital

• Connect with in-home support • WIC (Women, Infants and Children)• HANDS-Home Visitation Program for mom and baby

Goal #2: Assess and Refer

• Discuss with mom parenting goals

• Service needs

• Level of motivation/Concerns

This Photo by Unknown Author is licensed under CC BY-NC-ND

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Goal #3: Provide connections to community

• Bring outside resources inside

• Engage family in discussion

• Offer referrals for all family members, including older children

This Photo by Unknown Author is licensed under CC BY-SA

Neonatal Abstinence Syndrome

• NAS is a clinical diagnosis of a constellation of signs and symptoms that involve multiple organ systems.

• Signs of significant withdrawal include diarrhea, sleeplessness, inconsolability, and/or disorganized feeding.

General DCBS Report Circumstances

• Automatic referral from hospital due to NAS status at birth. Mother may be receiving appropriate services which includes treatment with MAT (buprenorphine or methadone).

• Baby is positive at birth, but mom is connected and receiving services.

• Baby is positive, no identified imminent risk may be present, no family history, mother self-reported use and asked for help and no treatment for withdrawal was required for the infant.

Reporting Child Abuse or Neglect

• In cases of NAS requiring treatment or substance exposure in a newborn, a report must be made to the Department for Community Based Services for investigation. Reports of suspected abuse or neglect may be made through the Child Abuse Hotline: 877-597-2331 or through the Online Reporting System accessible at this address: https://prdweb.chfs.ky.gov/ReportAbuse/ .

Your Plan of Safe Care

• Begin with the end in mind• Plan to increase the number of mothers providing safe care to infants

and children• Improve discharge planning process to ensure each family is assessed

and referred• Train providers to identify risk of harm

• Engage with community partners• Make referrals

Collaborations that Work

• Know the “who”, not just “where”

• Examine barriers to care with partners

• Increase access

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Identify Community Partners

• Community Mental Health Centers

• Case management Services

• KY Moms• Public Health Department

• Hands• WIC

• Treatment providers • Primary care

Checklist for Baby

Family has safe crib Family received education on safe sleepBaby has roomLow stimulation environmentPet safety planSmoke-free home guidancePreparation of siblingsIdentify substitute caregiversReferrals to WIC, food banks made for

mother/baby

This Photo by Unknown Author is licensed under CC BY-SA

Early Interventions for those with Prenatal Substance Exposure

Speech and language assessment

Play therapy

Physical therapy

Early educational needs assessment

Hepatitis C testing for those born to + mothers

Immunizations

Nutrition

Barriers to Resiliency

• Unsafe housing

• Food insecurity• Violence

• Home• Neighborhood

• Health problems• Not enough

money

Services for Family

• Treatment resources-all family members

• Employment training or job referrals

• Housing assistance

• Food assistance

This Photo by Unknown Author is licensed under CC BY-SA

Discharge Planning and Referral

Case Manager established Name: Contact #:

Connect with a peer support specialist Maternal substance abuse treatment program Name/Facility:Hands program

Pediatrician follow-up appointment scheduled Provider Name: Contact #: Date/Time:

Neonatal follow-up appointment scheduled Provider Name: Contact #: Date/Time:Family planning discussion revisited (encourage long acting)

Other provider follow-up appointment schedule (if applicable) Provider Name: Contact #: Date/Time:

Verified provider accepts patients insurance Yes/No Information given to family regarding follow-up appointments (date/time of appointments, addresses, contact numbers) Yes/No Addressed barriers to follow-up (transportation, etc) Yes/No

Care team contacts providers to ensure follow-up appointment attended

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Knowledge is Power

• Nonpharmacologicmanagement of NAS

• Knowledge of addiction from their own experience

• Open discussion about trauma/prevention of trauma in their own children’s lives

• Each success is a celebration

KY Moms Program/BPAN

• Available through every Community Mental Health Service Center

• Peer support specialists for the first month of life

• Financial resources.• Housing resources.• Nutritional information.• Transportation to medical appointments.• Help to stop using alcohol and other

drugs.• Help to quit smoking.• Help to reduce anxiety or depression.

Women Infants and Children (WIC) Kentucky HANDS Program

Community Mental Health Centers Zero to Three Programs

• By developmental delay - A child may be eligible for services if an evaluation shows that a child is not developing typically in at least one of the following skill areas: communication, cognition, physical, social and emotional or self-help.

• Established Risk Concern - A child may be eligible if he or she receives a diagnosis of physical or mental condition with high probability of resulting developmental delay such as Down Syndrome or prenatal substance exposure.

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Safe Sleephttp://www.safesleepky.com/

Smoking Cessation1-800-QUIT NOW

Keeping Communication Open

• Invite outside resources into your outpatient clinic

• Allow enrollment of HANDS/WIC on OB appointment dates

• Discuss benefits of prenatal case management services

• Consider this as a process of steps along a path to recovery

Sleep/Wake Control

• Assist with transition

• Gentle handling• Appropriate

stimulation

Motor/Tone

• Non-nutritive sucking (pacifiers)

• Containment, holding• Swaddling• Positioning aides• Rocking

TOUCH: gentle, slow

VISUAL: dim lights

SOUNDS: speak quietly

MOVEMENT: hold, swaddle

Prepared, Connected Mothers Do Best

Successful Program Hallmarks

Accountability is a key component of long-

term recovery

Frequency of patient encounters and

random screens are key

Guidance through the recovery process is

provided by a multi-discipline treatment

team

No two roads to recovery are exactly

alike but the components of

successful recovery programs include:

• Urine drug screens are random and up to twice a week for new patients

• Multi disciplines work together to provide case management and the opportunity for more targeted case planning

• High risk, high need patients will have the highest frequency of contact

Thank you

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