2019 Cookie Handbook · Getting Ready for the 2019 Cookie Program Prior to January 4: 2019 Troop Cookie Coordinator Agreement must be submitted to Girl Scouts of Eastern

2019 Cookie HandbookJanuary 4 – March 10, 2019

Our cookies have...• NO High-Fructose Corn Syrup• NO Partially Hydrogenated Oils (PHOs)• NO Artificial Flavors in Toffee-tastics • Girl Scout S'mores and Do-si-dos are

made with Natural Flavors• Zero Grams Trans Fat per Serving• 100% Real Cocoa• Hearty Whole Grain Oats in Do-si-dos• Thin Mints are Vegan• Toffee-tastics are Gluten-Free• RSPO Certified (Mass Balance) Palm Oil

SAMOAS®

Crisp cookies coated in caramel, sprinkled with toasted coconut and striped with dark chocolaty coating

TAGALONGS®

Crispy cookies layered with peanut

butter and covered with a chocolaty coating

DO-SI-DOS®

Crunchy oatmeal sandwich cookies with

creamy peanut butter filling

SAVANNAHSMILES®

Crisp, zesty lemon wedge cookies dusted

with powdered sugar

TREFOILS®

Traditional shortbread cookies that are

delightfully simple and satisfying

GIRL SCOUTS'MORES®

Crunchy graham sandwich cookies with creamy chocolate and

marshmallowy filling

TOFFEE-TASTIC®

Rich, buttery cookies with sweet, crunchy

toffee bits

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES®, DIGITAL COOKIE® and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. SAMOAS, TAGALONGS, DO-SI-DOS, SAVANNAH SMILES and TOFFEE-TASTIC are registered trademarks of Kellogg NA Co. Copyright ®, TM, © 2018-2019 Kellogg NA Co.

Product formulations can change at any time. We encourage you to check the ingredient statement on each package you purchase for the most up-to-date information on the ingredients contained in the product in that package. For more details check with Little Brownie Bakers.

ALL YOUR GIRL SCOUT COOKIE

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THIN MINTS®

Crisp wafers covered in chocolaty coating made with natural

oil of peppermint

2019 Cookie Handbook

Service Unit Cookie Coordinator (SUCC) InfoName:

E-Mail:

Phone Number(s):

Best To Call Between: and

Please Don’t Call After:

eBudde Website: https://ebudde.littlebrownie.com/

eBudde Login: Your e-mail address

Password: Your password

eBudde Login Info

Meet the Cookies .............................................................Inside Front CoverQuick Reference ............................................................................................................Page 1Cookie Sale Program Timeline ..............................................................................2Girl Scout S’Mores ...........................................................................................................................35 Skills for Girls .......................................................................................................................................4Cookie and Financial Literacy Badges ....................................................5The Girl Scout Cookie Activity Pin .....................................................................6Girl Programs ....................................................................................................................................7-8Cookie Pro Contest ......................................................................................................................9Cookie Captain and Cookie Rookie.........................................................10Digital Cookie ...........................................................................................................................11-12Digital Cookie .......................................................................................................................................13Girl Rewards ..............................................................................................................................14-152019 Cookie Season Shop Merchandise .......................16-17Shop Merchandise Order Form ...................................................................18

Troop Cookie Coordinator (TCC) Training .............Page 19Participant Info .................................................................................................................................20Caregivers Meeting ..................................................................................................................21Pre-Sale Phase ..................................................................................................................................22Goal Getter Phase .....................................................................................................................23Cookie Delivery ................................................................................................................................24Cookie Pick Up by Caregivers and Girls .........................................25Cookie Booth Phase ..................................................................................................26-28Cookie Cupboards ....................................................................................................................29Allocating Cookies ......................................................................................................................30Payments .....................................................................................................................................................31Closing Out Your Sale .........................................................................................................32Cookie Sale Program Checklist ........................................Back Cover

Quick Reference

Girl Scouts of Eastern South Carolina’s Product Program TeamAmy Hoffman, Product Program Manager; Deborah Paisley, Product Program Specialist

[email protected]; 1-843-552-9910; 7257 Cross County Road, North Charleston, SC 29418girlscoutsesc.org littlebrowniebakers.com

Girl Scouts of Eastern South Carolina — 1 — 2019 Cookie Sale Program

Getting Ready for the 2019 Cookie ProgramPrior to January 4: 2019 Troop Cookie Coordinator Agreement must be submitted to Girl Scouts of Eastern South Carolina (GSESC) via online form, before Girls begin taking Cookie Orders. All Girls must be registered members of GSESC.Prior to January 4: Train Girls and Caregivers on the 2019 Cookie Program. Receive signed 2019 Cookie Sale Permission and Responsibility Form for each Girl. Retain throughout the duration of the sale. Distribute Cookie Order Cards. Remind families there is absolutely no selling before January 4 – on your honor!Watch for Cookie Chat recordings in GSESC emails.

Pre-Sale (Initial) OrderJanuary 4: Pre-Sale order taking begins. Girls can send emails though Digital Cookie. January 19: Pre-Sale ends. Review Digital Cookie Orders, add Cookies to be “Delivered” to the Initial Order tab in eBuddeJanuary 22: Enter and submit Troop’s Pre-Sale Cookie Order and Rewards Order in eBudde. Troop Cookie Coordinators (TCCs) will be locked out of the “Initial Order” tab at 11:59 pm. Remember to include your Troop’s Initial Booth Order as well. Collect Cookie Order Cards from each Girl. You will give them back at Cookie Delivery. Give each Girl a Goal Getter Order Card and encourage continued selling.No later than January 25: Turn in Cookie payment for Pre-Sale (Initial) Order to your Service Unit Cookie Coordinator (SUCC). They are locked out at 11:59 pm. Remember to keep the $0.85 per package of Troop profit. You do not need to pay for DOC or Initial Booth Cookies at this time.January 30: All Pre-Sale Cookie payments are due to Girl Scouts of Eastern South Carolina, 7257 Cross County Road, North Charleston, SC 29418.Watch for Cookie Chat recordings in GSESC emails.

Goal GetterJanuary 19-February 16: Girls continue taking orders on Goal Getter order cards

Week of February 13: Pre-Sale (Initial) Cookie Delivery to Troops. Initial Order Rewards will be distributed through Service Unit Cookie Coordinators around this time.

Watch for Cookie Chat recordings in GSESC emails.

Closing Out Your SaleMarch 4: Digital Cookie Girl Delivery option closes.March 8: Last day to pick up Cookies at Warehouses and Cupboards (Cupboards may close sooner).March 10: Last official day for Cookie Booth Sales and Digital Cookie Shipping option closes.March 15: Cookie payments due from Girls to TCC. All Cookies allocated to Girls and Final Reward order submitted in eBudde. TCCs locked out of eBudde at 11:59 pm. TCCs turn in Cookie payments and Past Due Caregiver Payment Report (with supporting documentation) to SUCCs.March 17: SUCCs are locked out of eBudde at 11:59 pm.March 20: Cookie payments are due to Girl Scouts of Eastern South Carolina, North Charleston Service Center.Watch for Cookie Chat recordings in GSESC emails.

RewardsMarch 25: Cookie Merchandise Order due to GSESC Shop. Items will arrive late April.Mid-Late April: Your SUCC will notify you when patches/Final Rewards are ready for pick up. It is the TCCs responsibility to make arrangements to pick up from the SUCC. Distribute rewards to Girls within two weeks of receiving them and communicate delivery plans to families.April 29: Last day to report missing Pre-Sale and Final Reward items to GSESC’s Product Program Department. [email protected] 1 – June 30: Use some of your Cookie proceeds to Early Bird register your Troop for 2019-2020 membership.

Cookie Sale Program Timeline

Booth SalesCookie Booth Sale sign-ups occur at most Service Unit meetings in January and/or February.

February 18: Cookie Cupboards and Warehouses open

February 22: Cookie Booth Sales begin (look on eBudde for additional Booth slots)

February 22 –24: National Girl Scout Cookie Weekend (take advantage of national media coverage by selling at booths).

Watch for Cookie Chat recordings in GSESC emails.


What you need:

Ingredients

Cupcake:Devil’s Food cake batter1 teaspoon vanilla extract1 lb. (16 oz.) of regular marshmallows1 1/4 cup graham cracker crumbs1/4 cup sugar1/8 teaspoon of salt4 tablespoons butter, melted

Buttercream Frosting:4 cups of powdered sugar 1 cup of softened butter2 teaspoons of vanilla1-2 tablespoons of milk

Decorations:20 red cinnamon hard candies20 yellow butterscotch hard candies60 pretzel sticks, broken in half48 miniature marshmallows24 toothpicks12 Girl Scout S’mores™ cookies (split open)

Directions:

1. Make cupcakesPlace paper baking cup in each of 24 regular-size muffin cups. In a bowl stir together graham cracker crumbs, sugar and salt. Pour melted butter over and mix with a fork until incorporated. Press 1 tablespoon of graham mixture into the bottom of each liner. Fill muffin cups halfway with batter and put full marshmallow in the center of each. Bake as cake recipe instructs. Cupcakes will have a crater in the center when baked. Insert another whole marshmallow into the crater and bake for an additional 2 min. until melted. You will still have a dip in the top of cupcake, but no worries. Use a spoon to get them out of the pan and cool on cooling rack.

2. Make the fireNext, place unwrapped red and gold hard candies in a freezer plastic bag. Crush candies with hammer into chunks. Spread crushed candies in a thin layer onto parchment-lined cookie sheet. Bake at 350°F 6 to 8 minutes or until completely melted. Melted sugar can cause severe burns, so adult needs to remove from oven and candy must be completely cool before any handling.

3. Make the frosting and decorateTo make frosting, mix the powdered sugar and softened butter until combined. Add vanilla and milk. Beat on low until powdered sugar is incorporated, then increase speed to medium-high. Scrape sides and bottom of bowl often. When completely mixed the frosting may appear dry. Add more milk, a little bit at a time, until frosting is the proper consistency. Frost cupcakes using a pastry bag with a decorative tip. On each cupcake, arrange 4-5 pretzel pieces to create a campfire. Break cooled sheets of melted candies into pointed shards. Insert candy pieces around pretzels to create flames. Place two marshmallows on the end of a toothpick, insert the other end into the cupcake. Place one side of cookie on top.

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES™ and the Trefoil Design are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. SAMOAS, TAGALONGS, DO-SI-DOS and SAVANNAH SMILES are registered trademarks of Kellogg NA Co. TOFFEE-TASTIC is a trademark of Kellogg NA Co. Copyright ®, TM, © 2017-2018 Kellogg NA Co.

Ready in 75 min Makes 24 cupcakes

S’more Campfire Cupcakes

Why do these skills matter?When your Girl Scout has learned these skills, she will be poised for success in her career. Think about it: When employers interview job candidates, they all look for the same thing. This is true whether the employer is a bank, high-tech company, hospital, publishing house, car dealership, accounting firm- or even the local pet store! They look for someone who can set goals and meet deadlines, works well with others, understands customers, influences others, as well as someone who is honest, trustworthy, and reliable.

5Skills for

GirlsWhen Girls participate in the largest Girl-led business in the world, they “earn and learn” — they earn funds for their Girl Scout activities while learning 5 skills that will help them in business and life.

Goal SettingGirls set Cookie Sale Program goals and, with their team, create a plan to reach them. This matters because Girls need to know how to set and reach goals to succeed in school, on the job, and in life.

Decision MakingGirls decide where and when to sell cookies, how to market their cookies, and what to do with their proceeds. This matters because Girls must make many decisions, big and small, in their lives.

Money ManagementGirls develop a budget, take cookie orders, and handle customers’ money. This matters because Girls need to know how to handle money – from their lunch money to their allowance to (someday) their paycheck.

People SkillsGirls learn how to talk (and listen!) to their customers, as well as learning how to work as a team with other Girls. This matters because it helps them do better in school (on group projects, on sports teams, and on the playground) and later at work.

Business EthicsGirls act honestly and responsibility during every step of the Cookie Sale Program. This matters because employers want to hire ethical employees-and the world needs ethical leaders in every field.

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Pins & Badges

Daisies Brownies Juniors Cadettes Seniors Ambassadors

For more about these and other badges girls can earn as Girl Scouts, see the Badge Finder at forgirls.girlscouts.org/badges.

To learn more about the Girl Scout Cookie Program,

go to girlscoutcookies.org today!

Cookie Business and Financial Literacy badges are a further opportunity for girls to hone their skills and gain an under-standing of the world of business.

When girls sell Girl Scout Cookies, they utilize the 5 Skills—goal setting, decision making, money management, people skills, and business ethics—and earn the Cookie Activity Pin.

Inventor Badge

Entrepreneur Badge

Social Innovator Badge

Product Designer Badge


The Girl Scout Cookie Activity Pin

All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual

Cookie Activity Pin. When they earn the pin, invite girls to share their accomplishments in

each of the 5 Skills. Here’s how girls achieve the 5 Skills through the Girl Scout Cookie Program:

1. Goal Setting

Ƀ Set personal learning goals. What do you want to learn this year? What do you want to

do better? Share this with at least one other person or your group.

Ƀ Set personal sales goals for yourself based on your personal and group goals.

Keep a record of your accomplishments each year!

2. Decision Making

Ƀ Develop a basic business plan for your cookie sale.

Ƀ Work as a team with other Girl Scouts to decide when and where you’ll sell cookies and

what you’ll do with the money you earn.

3. Money Management

Ƀ Develop a budget for accomplishing at least one of the goals you set in the Goal Setting

step. Use this budget to help determine your sales goals.

Ƀ Be able to explain how the money earned in the Girl Scout Cookie Program helps you,

your group, and your council.

4. People Skills

Ƀ Practice your “elevator speech” for customers about what you are selling, why you are

selling it, and why they should purchase it.

Ƀ Make a list of customers you will approach. Don’t forget people you sold to last year!

5. Business Ethics

Ƀ Discuss how living the Girl Scout Promise and Law applies to what you do in the

Girl Scout Cookie Program as a businesswoman.

The Cookie Activity Pin is available in August for purchase at your local store or through www.girlscoutshop.com. The pin is a different color every year.

Celebrating the 5 Skills with girls!


Cookie Captains and Cookie RookiesThese two programs engage experienced Cookie sellers and new Cookie sellers alike. A Service Unit or even a multi-grade level Troop can use these programs to boost participation and build your Cookie team. Additional materials for the Cookie Captain and Cookie Rookie programs are available on GSESC’s website at girlscoutsesc.org. Cookie Captain and Cookie Rookie patches can be purchased from the GSESC Shop.

Bling Your BoothEncourage your Girls to bling out their Cookie Booth with lots of creativity to help generate the energy and attention that will attract more customers and sales! Ideas to Bling Your Booth:

• Create images and decorations promoting Operation Cookie Drop. Be sure to use your Operation Cookie Drop package wrap.

• Pick an original Cookie Booth theme, like tropical, Girl power, or glitz and glam – it’s up to you.

• Use cool color combinations.• Create fun posters with your cookie goals.• Dress up, and use colored lights to invite

customers to a cookie party.• Have fun with it!!!

Everyone who participates in a “Blinged” Cookie Booth can receive a 2019 Bling Your Booth patch, available for purchase in the GSESC Shop.

National Girl Scout Cookie WeekendFebruary 22-24, 2019National Girl Scout Cookie Weekend offers every Go-Getter, Innovator, Risk-Taker, and Leader a chance to show off their cookie boss skills by participating in Booth, door-to-door, and digital sales throughout the country—and to share how they’re making the world a better place with their earnings. Celebrate with us by sharing your awesome cookie story!From camping, to traveling, to giving back to those in need, Girl Scouts are using their cookie earnings to do amazing things! During National Girl Scout Cookie Weekend, we’re celebrating these amazing G.I.R.L.s in a big way!

Cookie RalliesBring the Girls together at a community center, camp, school, campus, stadium, or anywhere a big group can gather. Organize your event with 6-10 activity stations. Many groups use a “timed rotation” format (about two hours total), starting with Girls in one large group, then breaking into smaller groups to visit various activity stations. Wrap it up with a big group, high-energy sendoff. Or, consider an “open house” format (about four hours total), where Girls can join the fun at any time and work their way through stations at their own pace. Find tips and activities on www.littlebrownie.com/rally

Girl ProgramsVolunteer Toolkit (VTK) — Did you know that your Troop has access to the Financial Literacy and Cookie Business Badge requirements online? Co-Leaders of Girl Scout Daisies-Juniors can assist their Troop in earning these Badges with access to the Volunteer Toolkit (VTK). The VTK is a comprehensive, digital tool accessible on the computer, smartphone, or tablet. Talk to the Troop Co-Leaders about enhancing the Cookie Sale Program experience for Girls by building these Badges into the cookie season.


Troop Gift of Caring (TGOC)To participate, Girls:

• Choose an organization where they will donate their Troop Gift of Caring cookies.

• Throughout the Cookie Sale Program, Girls offer their customers the opportunity to purchase additional packages of cookies to be donated to their organization.

• The Girls should be able to clearly identify the organization and share why their Troop has chosen to donate to it.

• Encourage your Girls to decorate a donation box.

• Troops should use their remaining inventory to fill their TGOC orders. Troops will need to place a Cookie Cupboard/warehouse order if they do not have enough extra packages to fulfill their TGOC cookie order.

Participation in the Troop Gift of Caring program is easy and keeping track of which Girls in your Troop participate is easy, too! There is a TGOC column in eBudde that allows the TCC to indicate the number of TGOC packages donated for each Girl. The TCC will not need to enter which variety of cookie was donated. They will simply enter the number of packages in the TGOC column on the “Girl Order” tab.

Operation Cookie Drop (OCD)GSESC’s Operation Cookie Drop program encourages Girls to make a difference in their community by

asking customers to donate a package of cookies to the men and women serving in the military.

A few tips to grow your OCD sale:

• Set a goal. Assign someone to create a thermometer to keep track of packages sold and post it at your meeting.

• Create Operation Cookie Drop sandwich boards from two pieces of poster board to wear during door to door order taking.

• Visit local military support organizations and ask them to support Operation Cookie Drop.

• Remember to use your Operation Cookie Drop package wrap.

Unlike your TGOC, no pickup or delivery is needed. These packages are virtual cookies. You will order them and allocate them to the Girls but you will never physically have these cookies. Simply collect and deposit $4.00 for each package sold. WE will present Cookies sold through Operation Cookie Drop to military organizations after the Cookie Sale has ended. The TCC will not need to enter which variety of cookie was donated. They will simply enter the number of packages in the OCD column on the “Girl Order” tab in eBudde.

Operation Cookie Drop Outreach (OCDO)GSESC has so many partners throughout our 21 county council and we want to make sure they have the opportunity to purchase cookies to support our Operation Cookie Drop efforts. When you participate in Operation Cookie Drop Outreach you will be given the contact information for 10 of our partners. Your Troop will then be responsible for contacting the partner to see if they are interested in purchasing cookies for Operation Cookie Drop. GSESC will provide you with resources and talking points to help make the sale. All Girls who participate in the Operation Cookie Drop Outreach program will receive a patch, even if no sales are generated. The patch will not be ordered through eBudde. It will be mailed directly from GSESC. Contact us at [email protected] to request partner contact info. When cookies are sold through the Operation Cookie Drop Outreach program the TCC will not need to enter which variety of cookie was donated. They will simply enter the number of packages in the OCD column on the “Girl Order” tab in eBudde.

All packages of Cookies sold through TGOC, OCD, and/or OCDO will count towards the Gift of Caring Rewards. 24+ packages sold through Gift of Caring: 2019 Gift of Caring Patch

60+ packages sold through Gift of Caring: Phone Ring Stand

Cookie Pro Contest 2019Girl Scouts of the USA’s Cookie Pro™ Contest for 2019 is an exciting opportunity to highlight the amazing skills and experiences that girls gain through participating in the Girl Scout Cookie Program. Join us in celebrating the cookie entrepreneurial skills of Girl Scouts nationwide—and unlock an awesome, limited-edition Cookie Pro 2019 patch while earning a chance to win the Cookie Entrepreneur Experience of a lifetime in California.

Who can participate? All registered Girl Scout Cookie Program participants from participating Girl Scout councils who are selling cookies during the 2018/2019 cookie season.

When can girls participate? January 2–April 30, 2019

How can girls participate? By submitting a complete Cookie Pro contest entry, which includes answering a set of questions, uploading a mini-graphic novel and uploading a photo of themselves in uniform.

What can girls win? Twenty-four girls nationwide—four per Girl Scout grade level—will be selected to get the epic chance to:

• Travel to sunny southern California for an all-expenses paid Cookie Entrepreneur Experience

• Go on an incredible behind-the-scenes VIP adventure at Warner Bros. Studios

• Take part in super-cool activities featuring the DC Super Hero Girls™

• Meet prominent entrepreneurs and share in their secrets of success

• Attend a very special Girl Scout Cookie Pro recognition event

Girl Programscontinued


Find entry details, official rules, submission tips, and downloadable mini-graphic novel templates at

girlscouts.org/cookieproThe GIRL SCOUTS® name, mark, and all associated trademarks and logotypes, including the Trefoil Design, G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™, and Cookie Pro™ are owned by Girl Scouts of the USA.

Featuring the DC Super Hero Girls™, plus an all-expenses- paid trip to sunny California for incredible behind-the- scenes VIP adventures at Warner Bros. Studio!

Here’s how to enter:

DC SUPER HERO GIRLS and all related characters and elements © & ™ DC Comics and Warner Bros. Entertainment Inc. DC LOGO: TM & © DC. WB SHIELD: TM & © WBEI. (s18)

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Highlight your unique cookie story by:

★ Answering a set of questions

★ Creating your very own mini graphic novel

(it’s easy with our handy template!)

Unleash your G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ potential for a chance to win the...

They’re partners in cookie success!Engage experienced cookie sellers and new cookie sellers alike. These dual programs boost participation and build your cookie team.

NEW!

UPDATED!

Experienced cookie sellers inspire excitement as they mentor younger girls and build leadership skills. Here Come the Cookie Captains video makes promotions easy.

Cookie Captain Toolkit includes all the resources councils need, including step-by-step guide, best practices, customizable PowerPoint templates and more.

Congratulations! You’re a Cookie Captain kicks off the training session with multimedia energy.

Cookie Captain Notebook features key messages and is a fun girl takeaway.

New cookie sellers have a great first experience as they develop confidence and aspire to be Cookie Captains someday.Cookie Rookie Video helps first-time cookie sellers understand the basics. It is a great tool for volunteers—and for the Cookie Captains to use when training young girls.

Cookie Rookie support materials are full of great ideas for sparking learning conversations with first-time cookie sellers.

By giving your oldest and youngest cookie sellers special skills and confidence, your council gains new partners in cookie success!

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Girls will have the option of Girl Delivery, which allows customers to purchase cookies on Digital Cookie and have them delivered by the Girl instead of shipped. When a customer makes a Girl Delivery order it must be approved by the Caregiver within ten days. Caregivers will need to communicate with the TCC to receive cookies to fulfill Girl Delivery orders. Girl Delivery orders must be a partnership between the Caregiver/Girl and the TCC. Instruct Caregivers to communicate with you when they need cookies to fulfill Girl Delivery orders. You can also see orders for all Girls on your Digital Cookie Troop dashboard.

The Digital Cookie Mobile App Can Be Used to Accept Credit Cards! If a customer wants to purchase cookies with a credit card, Girls can use the “Cookies in Hand” feature on the Digital Cookie Mobile App. The Girl enters the amount of packages the customer is purchasing, enters the customer’s credit card and hands the cookies to the customer. The sale amount will be reflected in eBudde. If a Girl sells cookies using the “Cookies in Hand” feature of the Digital Cookie Mobile App GSESC absorbs the credit card fees associated with the sale. The fees do not need to be passed off to the customer.

Digital Cookie Features• Option for Girl Scout to upload her own video and

photo. She can also customize her website. In past sales, Girls who uploaded a personal photo or video more than doubled their Digital Cookie sales!

• Reports, graphs, and charts show Girls their sales in real-time.

• Customer tracking system allows Girls to upload contacts and keep them organized in one location.

• User-friendly web platform.

• Shipping Option, starting at $9.95 for 4 packages. Military shipping available too!

• Toffee-tastic and Girl Scout S’mores available through Girl Delivery and Shipping option.

• Payments credited directly to the Troop through eBudde.

Digital Cookie DatesMid-December: An email from Digital Cookie will be sent to Caregivers of registered Girl Scouts. It will give information on how to set up the Girl’s Digital Cookie site. Remind Caregivers that this email may end up in their Spam/Junk/Promotions folder.

January 4-March 10: Digital Cookie Shipping option available to customers.

January 4-January 22: Girl Delivery orders can be added to the Girl’s Pre-Sale totals in eBudde.

January 23-March 4: Girl Delivery option continues, but Girl Delivery orders are fulfilled through extra packages or Cookie Cupboard/Warehouse pickups.

March 10: Last Day of Digital Cookie Sales.

See page 30 for details on how to allocate Girl Delivery orders from Digital Cookie.


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Girl Rewards

All Pre-Sale and Final Rewards are cumulative.*Substitutions of reward items may occur without notice. We are unable to replace lost or stolen reward items. We also cannot exchange t-shirts/sweatshirts for different sizes. Pictures are for illustration purposes only, actual item may differ.

Pre-Sale Rewards

500

400

300

200

100

0

PACKAGES SOLD

360+ Packages Raining Cookies Umbrella

500+ Packages Messenger Bag

240+ Packages Clouded Leopard PlushPatches

Bar Patches One earned at highest level starting at 100+ packages

60+ Packages sold through Gift of Caring

Phone Ring Stand

24+ Packages sold through Gift of Caring

2019 Gift of Caring Patch

Volunteer Patches Earn up to two per Troop for participating

in the 2019 Cookie Program

PACKAGES SOLD

Help Your Girls Reach Their Goals!!!

Encourage your Girls to reach their goals by offering additional patches and reward items. Check out the next few pages for everything that is available and details on how to purchase.


Final Rewards

PACKAGES SOLD

5,000

4,000

3,000

2,000

1,000

500

250

0

275+ Packages Lap Board

950+ Packages Leopard Sleep Mask and Sleeping Bag

1,500+ Packages Drone

2,500+ Packages Mini Robotic Ball or Tablet

4,000+ Packages Camp Kitchen or Coleman Evanston Screened Tent

50+Packages Theme Patch, Go for Bold

625+Packages Go 4 Bold T-shirt

1,100+ Packages Personalized Medal and Summer Resident Camp

2,000+ Packages Personalized Zip-up

Jacket and Hammock

3,000+ Packages Fitness/GPS Watch and Hiking

Backpack with Hydration

5,000+ Packages Inflatable Tandem Kayak

Final Rewards


Marketing Patch $1.50

Goal Setter Patch $1.50

2019 Bar Patch $0.75

Cookie Star Bandana $3.00

Quote Bubble White Board

$3.50

2019 Cookie Season Shop Merchandise

Go for Bold Pin $2.50

Pen Bracelet Bangles $3.00


Fashion Dry Erase Markers

$3.50

Early Bird Patch $1.50

Super Patch $1.50

Cookie Rally Patch $1.50

Cookie Tote $4.00

Shine Bright Case $4.00

Cookies & Curiosities Curio Shelf $5.00

Cookie Techie Patch $1.50


Cookies On The Go Patch $1.50

Booth Sales Patch $1.50

Cookies & Milk Snack/Drink Cup

$7.50

2019 Cookie Season Shop Merchandise

Pawsitively Purrfect Leopard & Tin

$5.50

Volunteer Patch $1.50

Paws-Off Journal $5.00

Creative Caddy $6.00


Cookie Rookie Patch $1.50

Cookie House Party Patch $1.50

Cookie Captain Patch $1.50

Cookie CEO Patch $1.50

Secrets Drawers $8.00 Fold Out Desk Organizer

$8.00

Jumbo Pouf Pillow $15.00

Wild About Cookies Chair $20.00


Girl Rewards!Order Form

2018

2019 BAR PATCH $0.75 37650

COOKIE RALLY PATCH $1.50 37655

GOAL SETTER PATCH $1.50 37652

COOKIE TECHIE PATCH $1.50 37656

MARKETING PATCH $1.50 37651

SUPER PATCH $1.50 37654EARLY BIRD PATCH $1.50 37653

COOKIES ON THE GO PATCH $1.50 37657

SERVICE UNIT # TROOP # NAME

ITEM COST SKU NUMBER QUANTITY TOTAL

ADDRESS

PHONE

CITY

EMAIL

STATE ZIP

Reward your Girls for meeting their goals.

Please complete the order form below and return to:

ORDERS AND PAYMENT MUST BE RECEIVED BY MARCH 25, 2019. ITEMS WILL ARRIVE MID TO LATE APRIL 2018.

scan and e-mail to [email protected]

GSESC North Charleston Service CenterAttn: Misty Carpenter7257 Cross County RoadNorth Charleston, SC 29418

or

NAMEON CARD

ACCOUNT NUMBER

SIGNATURE

PAYMENT INFORMATION

PERSONAL INFORMATION

CVV CODE

EXPIRATION DATEDATE

METHOD OF PAYMENT CASH MASTERCARD DISCOVERCHECK VISA

COOKIE HOUSE PARTY PATCH $1.50 37661

COOKIE ROOKIE PATCH $1.50 37663COOKIE CEO PATCH $1.50 37662

VOLUNTEER PATCH $1.50 37660BOOTH SALES PATCH $1.50 37658

COOKIES CAPTAIN PATCH $1.50 37664GO FOR BOLD PIN $2.50 37665

PAWSITIVELY PURRFECT LEOPARD & TIN $5.50 37673

FASHION DRY ERASE MARKERS $3.50 37669

SECRETS DRAWERS $8.00 37677

COOKIE STAR BANDANA $3.00 37667

CREATIVE CADDY $6.00 37675

SHINE BRIGHT CASE $4.00 37671

JUMBO POUF PILLOW $15.00 37679

PEN BRACELET BANGLES $3.00 37666

PAWS-OFF JOURNAL $5.00 37674

COOKIE TOTE $4.00 37670

FOLD OUT DESK ORGANIZER $8.00 37678

QUOTE BUBBLE WHITE BOARD $3.50 37668

COOKIES & MILK SNACK/DRINK CUP $7.50 37676

COOKIES & CURIOSITIES CURIO SHELF $5.00 37672

WILD ABOUT COOKIES CHAIR $20.00 37680

In an effort to provide consistent 2019 Cookie Program training, GSESC is offering online training available starting in December. This training will be for TCCs and any other Volunteers associated with the Troop that wish to participate in the Cookie Program.

Troop Cookie Coordinator (TCC) Training

Online Training for Cookie SeasonGSESC online training will be available starting in December. Links to this training will be sent to all registered members in the Council email newsletter, Connections. You will be required to take and submit a quiz after reviewing the training.

Cookie Chat WebinarsOur Product Program Manager will create short videos that focus on topics specific to various parts of the sale. These recordings will be shared via the email newsletter and eBudde communications. If you have questions after watching a Cookie Chat you can send your questions to [email protected].

Topics will include: Digital Cookie, Closing out Pre-Sale (Initial) Order, Goal Getter Phase, Booths, and more.

Printed Cookie Sale Program MaterialsYou will receive these following the completion of Training

• 2019 Cookie Sale Permission and Responsibility Form – 1 per Girl

• Cookie Order Card – 1 per Girl

• Goal Getter Order Card – available to print from eBudde

• Money Envelope – 1 per Girl

• Cookie Receipt Book – 1 per Girl

• Operation Cookie Drop package wrap – 1 per Troop, digital copy available on eBudde

• Past Due Caregiver Payment Report - available to print from eBudde

• Cookie Program Calendar - available to print from eBudde

• 2019 Cookie Handbook (pdf format) - available to print from eBudde

• 2019 Cookie Rally Guide - available to print from eBudde

• eBudde Troop User Manual - available to print from eBudde

• Digital Cookie Tips and Resources – available on Digital Cookie

• Cookie Booth resources – available in eBudde

Online Cookie Sale Program MaterialsFind the following resources and more at http://tinyurl.com/GSESC2018Cookies

• Recorded Cookie Chat webinars

• 2018 Cookie Handbook (pdf format)

• 2018 Cookie Rally Guide

• eBudde Troop User Manual

• 2018 Cookie Sale Permission and Responsibility Form

• Past Due Caregiver Payment Report

• Girl Scout Juliette Procedures: Money-Earning Activities through Product Sales

• Digital Cookie tips and resources

• Operation Cookie Drop package wrap file

• Cookie Rookie and Cookie Captain resources

• Cookie Booth Sale resources


Participant BenefitsBy participating in the Cookie Program, not only do your Girls learn the 5 Skills, but it is supporting your Troop and Girl Scouts of Eastern South Carolina. 100% of Cookie Program proceeds stay in our council:

• Provide financial assistance to Girls who would otherwise not have a Girl Scout experience.

• Maintain GSESC properties such as Sandy Ridge.

• Provide amazing programs with affordable fees.

Participant RequirementsAll registered Girl Scouts with a signed 2019 Cookie Sale Permission and Responsibility Form can participate in the Cookie Program. This includes Girl Scout Juliettes (Individually Registered Members). Girl Scout Juliette Procedures: Money-Earning Activities through Product Sales can be found on www.girlscoutsesc.org under the “Cookies+” tab.

The Troop must have:

• At least two registered, approved, and trained Troop Co-Leaders.

• A registered Adult as the Troop Cookie Coordinator, who has signed the Troop Cookie Coordinator (TCC) Agreement. The TCC can be a Troop Leader, but it is always better for another Adult associated with the Troop to take this role.

• All Troops must be clear of any debt due to GSESC in order to participate.

Keep Safety In MindGirls must be identifiable as Girl Scouts when selling Cookies by wearing either a Girl Scout uniform (recommended) or tshirt. This includes during Pre-Sale and during all Cookie Sales.

Girl Scout Daisies, Brownies, Juniors, and Juliettes must be accompanied by an Adult when selling and delivering Cookies. Girl Scout Cadettes, Seniors, and Ambassadors must be supervised by an Adult and use the buddy system when selling and delivering Cookies.

Girls should learn and practice personal safety protection skills outlined in GSESC’s Safety Activity Checkpoints.

For example:

• Be familiar with the neighborhoods you sell in.

• Use safe pedestrian practices.

• Sell door-to-door only during daylight hours.

• Do not enter the home of a stranger or approach customer’s cars.

• Do not carry large amounts of money.

• Sign the Girl Scout Internet Safety Pledge before using Digital Cookie and online marketing tools. (Included in set up of Digital Cookie site)

• A Girl should not give out her phone number or address to strangers.

Participant Info

Troop Proceeds/ Girl Rewards/ Service

Unit Scorecard

$0.91

Operations and business expenses of

Council properties

$0.71

Cost of the Cookies and running the Cookie Program

$1.07

Returned to Girls and Volunteers in program

opportunities and events, Volunteer trainings,

recruitment efforts, financial aid, resources, and supplies

$1.31


Caregiver Meeting Sample AgendaIt is critical to schedule a meeting prior to the start of the sale with Caregivers (mother, father, grandma, grandpa, guardian, etc.) and Girls to explain the Cookie Program, obtain permission, and recruit help. Below is a basic agenda for the meeting that should take between 30 minutes to one hour.Prior to the Meeting

• Complete training online or with your Service Unit (if it’s offered) and pick up materials from your Service Unit Cookie Coordinator (SUCC).

• Discuss a Caregiver meeting date and time with Troop leadership, reserve location, and communicate your plans to families.

• Discuss the activities the Troop has planned for the year and potential Troop goal with the Troop leadership. Remember to include re-registering for the 2019-2020 membership year as an activity that could be covered by Troop proceeds.

• Figure out your deadlines and prepare to share with families along with your contact information.

Meeting Agenda• Explain deadlines and Caregiver expectations, both

programmatically and financially.• Have each Caregiver complete the 2019 Cookie

Sale Permission and Responsibility Form. Collect and keep in a safe place throughout the duration of the sale.

• Provide a Cookie Order Card to each Girl once their 2019 Cookie Sale Permission and Responsibility Form has been collected.Divorced/Separated Caregivers or Multiple Caregivers• Have each Caregiver complete the 2019 Cookie

Sale Permission and Responsibility Form.• Provide each Caregiver with a separate Cookie

Order Card or encourage one of them to use the bottom portion of the order card for when she sells Cookies in their custody.

• Each Caregiver picks up ordered Cookies separately, and receives separate receipts.

• Discuss the 5 Skills Girls practice during the Cookie Program (see page 4). Talk about the activities the Troop has planned for the year. Work backward starting with the cost of the activity to calculate how many packages the Troop will need to sell to reach the goal. Together, set a Troop goal.

• Encourage Girls to set their own goals based on this Troop goal and record these goals on their Cookie Order Card.

• Discuss Troop proceeds and the amount the Troop can expect to earn based on the goal. Remind families that any profit earned through the Cookie Program belongs to the Troop, not individual Girls. If a Girl leaves the Troop, no money goes with her to her new Troop.

• Review any badges, patches, and/or pins the Troop is planning to earn throughout the program, including participating in a Cookie Rally, Cookie Programs, or Cookie Booth Sales.

• Provide families with information about Digital Cookie. Let them know to expect an email from Digital Cookie with more information on signing up. Remind them that this email may end up in a Junk/Spam/Promotions mailbox.

• Review Cookie varieties and Cookie cost. We sell Little Brownie Baker Cookies. Thin Mints, Samoas, Tagalongs, Do-si-dos, Trefoils, and Savannah Smiles cost $4.00 per package. Girl Scout S’mores and Toffee-Tastics cost $5.50 per package. Payment for Pre-Sale Cookies is collected when the Cookies are ordered. Troop profit is 85 cents per package of Cookies sold.

• Review Cookie Booth Sales Etiquette Agreement and procedures. The agreement can be found on www.girlscoutsesc.org.

• Discuss safety (page 20 of the Handbook).• The Cookie Program is a Girl program and Adults

should refrain for selling for their Girl Scouts.• Girls should sell in their designated area. Girl

Scouts should observe GSESC jurisdiction (by zip codes) when marketing product in person. This means staying inside our Council territory. Girl Scouts should observe GSESC jurisdiction when selling Cookies in a Caregiver’s workplace.

• Be direct regarding rules and business ethics. This includes: no selling before January 4, no returning Cookies, check policy, your deadlines, debt consequences, customer integrity (if a Girl takes an order, she must fulfill that order in a timely manner after receiving Cookies or communicate a delay to the customer). Remind Girls to collect contact information from each customer on the order card and provide receipts.

• Ask for help! There are so many different parts of the Cookie Program. There is something for every Adult in your Troop to help with.

• Thank families, and encourage the Girls by explaining they are now participating in the largest Girl-run business in the world!

Caregivers Meeting


Taking Orders• Girls are not to sell until January 4 – on their honor.

Provide Caregivers with clear instructions about the start and end dates of the Cookie Program. See page 21 for a Caregiver meeting outline.

• Thin Mints, Samoas, Tagalongs, Do-si-dos, Trefoils, and Savannah Smiles cost $4.00 per package. Girl Scout S’mores and Toffee-Tastics cost $5.50 per package. Payment for Pre-Sale Cookies is collected when the Cookies are ordered. If the Troop accepts personal checks they should be written out directly to the Troop, then the Troop should write one check to GSESC.

• Girls can go door-to-door, hit the streets, pick up the phone, and log into Digital Cookie to start taking orders. Remind Girls/Caregivers a week ahead of time when you need their Cookie Order Card. Give yourself at least a day to enter their orders in eBudde.

• Caregivers will need to write down their Digital Cookie Girl Delivery orders on the bottom line of their Girl Order Card before turning it in to the TCC. This will help the TCC to include the orders as Initial Orders. Otherwise, the orders will need to be placed as a booth/additional order from the Cupboard/Warehouse and/or filled with any extras the Troop ordered for Cookie Booths.

• Log into eBudde after completing training to familiarize yourself with the website and ordering system. Make sure all participating Girls are listed. If a Girl is not listed, please check with a Troop Leader to make sure they are registered for 2018-2019. If they are registered, but not in eBudde contact us at [email protected] with the Girl’s first name, last name, Troop number, and parent email address.

• You can begin entering Girl orders on the Initial Order tab at any time in eBudde. Click “Save” to save your progress without submitting your order. Step by step eBudde instructions can be found in eBudde’s “Help” tab, in the Troop User Manual.

• There are 12 packages of Cookies per case. Your Pre-Sale (Initial) order will be rounded up to make full cases for you.

Who’s Responsible and For What?The Troop Cookie Coordinator (TCC) is financially responsible for:

1. Any cookies ordered through eBudde

• TCC’s must be aware of the total number of Cookies submitted in the Troop eBudde order. Make sure to check for extra large numbers before

hitting the submit button.

• Cookies ordered through eBudde and picked up at delivery, Cookies exchanged or swapped with another Troop, or Cookies picked up at a Cookie Cupboard/Warehouse. Be sure to always count and verify your Cookies and complete a receipt in all transactions. There are no exchanges, replacements, or adjustments. A signed delivery ticket is FINAL.

2. All monies collected.

• Make sure anytime Cookies or money exchanges hands that a receipt is written, dated, and signed.

• All Girl payments received from Caregivers or at Cookie Booth Sales. Always complete a receipt.

• TCC’s should deposit all monies in the Troop account promptly and frequently.

• Any lost or stolen money is the responsibility of the TCC.

3. All Pre-Sale and Final Rewards earned by the Girls.

• TCC’s must distribute all rewards to Girls without outstanding debt within two weeks of receiving.

The family is financially responsible for:

1. All cookies ordered by their Girl Scout.

• The TCC should utilize eBudde and receipts to manage the Cookies received by each Girl.

2. All monies collected from customers.

• Families must turn in all payments to the TCC by the given deadlines. Turning money in as collected is recommended.

• Any lost or stolen money is the responsibility of the Caregiver who signed the 2019 Cookie Sale Permission and Responsibility Form.

What Is the Return Policy? Cookies cannot be returned to GSESC once signed for by a Troop or Caregiver. Once signed for they become the financial responsibility of the Troop or Caregiver (depending on who signed for them).

What If a Package is Damaged?If a package is damaged, it can be exchanged at a Cookie Cupboard/Warehouse for a non-damaged package of the same Cookie variety.

Damaged means:

• Crushed package• Sealed but empty package• Unsealed package• Returned by customer for any reason

Pre-Sale (Initial Order) Phase The Pre-Sale phase is the initial portion of the Cookie Sale Program. GSESC’s

Pre-Sale orders are taken January 4 – 19.


When the Girls turn in their Cookie Order Cards with their Pre-Sale orders to you, hand them the Goal Getter Order Card (found online, eBudde and GSESC website). Collect the Goal Getter Order Cards and pick up additional Cookies from these sales at Cookie Cupboards/Warehouses starting February 18 or use Cookies from your Initial Booth order to fill the Goal Getter orders. Girls can contact customers that they missed in January and new customers anytime. They can also continue to send emails through Digital Cookie!

Encourage your Girls to continue reaching their goals by setting Goal Getter goals using the Goal Getter patch or any of the other great items for sale. See pages 16-18 for more information.

Keep your eyes out for communications regarding a Goal Getter incentive from GSESC, these will not be on the Girl Order Card.

Ways to Increase Sales During the Goal Getter Phase

• Use a door hanger to maximize potential orders when going door-to-door.

• Cookie recipe cards are great promotional materials. Found on www.littlebrownie.com.

• Use social media to spread the word “It’s Cookie Season” with friends and family.

• Use e-cards from littlebrownie.com

• Contact local businesses for sales and suggest they buy by the case.

Cookies sold by Girls during the Goal Getter phase are allocated to Girls using the “Cookie Other” and “Spec Other” columns in eBudde.

Goal Getter Phase

This is the second part of the Cookie Sale Program running from January 20-February 16. It’s the time between when Girls turn in their Pre-Sale orders and when they receive

their cookies. Keep the momentum going by utilizing these suggestions!


Delivery BasicsEach delivery site is a bit different, but here are the basics. Your SUCC will let you know about any additional information you need.

• Arrive at your assigned time. Please alert the delivery site worker who greets you if you have multiple cars.

• Use a vehicle (or vehicles) to pick up all your Cookies at once. See the chart on the right for general guidelines on the amount of cases that will fit into a vehicle. Please note that this guide is only accurate if your vehicle is free of car seats, strollers, stuff, and humans in the back seat. Avoid carrying Cookie cases and children in the passenger area of a vehicle at the same time. If you need multiple vehicles to pick up your order, be sure you arrive and get in line together.

• You are required to get out of your car and count the Cookies as they are loaded. Your Troop is responsible for all the Cookies for which you sign for.

• Do not accept damaged Cookies.

• If there is an error, notify a delivery site worker immediately. Tell them to slow down, if needed.

• We will not fix shortage errors. Count, count, and recount before you sign for your Cookies and leave the delivery site.

• Pre-Sale Rewards will be delivered on Cookie delivery day as well. Make sure to leave room in your vehicle for them.

• If your Troop misses delivery due to an emergency, contact your SUCC as soon as you can.

Vehicle Type # of casesCompact Car 23

Hatchback Car 30

Mid-size Sedan 35

Sport Utility Vehicle 60

Station Wagon 75

Mini Van (seats in) 75

Pick up Truck (full bed) 100

Cargo Van (seats in) 200

Cookie Delivery

Cookie Delivery is the week of February 13-16. Your SUCC will announce the date, time, and location of your Troop’s pick up.


Follow these easy steps to ensure a successful Cookie delivery to your Caregivers and Girls!

• Notify Caregivers of the date, time, and location they can pick up their order. Give yourself enough time to get home from delivery, unload the Cookies, and separate the orders.

• Sort all Cookies and orders before you let any Caregivers pick up their Cookies. This will help you identify a problem with orders before anyone picks up.

• Prepare Cookie receipts for each Girl. When Caregivers pick up, have them count and verify their order. Complete a receipt for every Cookie transaction.

• Remember Caregiver’s are responsible for all Cookies they sign for. Write a receipt each and every time Cookies or money exchange hands. Keep receipts in a safe place with the signed 2019 Cookie Sale Permission and Responsibility Forms.

• If you have a Girl with multiple Caregivers, be sure that they pick up their separate orders.

• At this time, you can collect the Girl’s Goal Getter order cards. You can give them their Goal Getter Cookie orders from Cookie Booth Cookies you ordered or you can place a Cookie Cupboard/Warehouse order for pick up beginning February 18.

Cookie ReceiptsProvide a receipt each time Cookies exchange hands to keep a record of who is financially responsible for those Cookies. Protect yourself, protect your Troop, and protect your Girl Scouts.

• Date the receipt and include the Troop number and Girl’s name

• You and the Caregiver should sign the receipt. Keep one copy and give the other copy to the Caregiver.

Customer Cookie Delivery ChecklistAs the Girls pick up their Cookies to deliver to customers, please remember to cover the following:

• It’s important to deliver the Cookies to the customers as soon as possible. Cookie Booth Sales begin February 22, and if customers see that other people have their Cookies before they do, they will be upset.

• When Girls deliver their Cookies, they should ask the customer if they would like to order additional packages as the ones they ordered are likely to be gone within a short time and Girl Scout Cookies can be frozen.

Cookie Pick Up by Caregivers and Girls


What is a Cookie Booth?Cookie Booths allow Girls an opportunity to reach their goals and make a difference in their community! Troops pick up more Cookies from a Cookie Cupboard/Warehouse and bring Girl Scout Cookies to the public. The Girl Scout Cookie Booth is not just a “Booth”, but a very important part of the most highly anticipated Girl run business!

What Do I Take To A Cookie Booth?Confirm your Cookie Booth assignment and check for any specific rules for the location. Arrive ON time with:

• Cookie Booth Sale Confirmation (from SU or store)

• A table and cash box (with money for change)

• Signs for marketing your Cookies

• Decorated donation box

• Girls with their Girl Scout uniform, t-shirt, or Girl Scout pins, that identify them as Girl Scouts.

Where Do I Get Cookies To Take?Troops get Cookies from a Cupboard/Warehouse for extra orders and Cookie Booth Sales. Information on locations and hours of operation can be found on page 29.

How Many Cookies Should I Take?Every Cookie Booth Sale is different. If this is your Troop’s first Cookie Sale, talk with other TCC’s in your Service Unit to get their advice. The table below has suggested package amounts for the first weekend.

Cookie Booth Rules• There should be a minimum of two Adults and two

Girls at a Cookie Booth Sale during one timeslot. If the business has multiple doors, two Adults must be at each door. A Girl Scout Juliette can participate in Cookie Booth Sales. They must also have two Adults with them.

• All Adults at a Cookie Booth Sale must be registered members of GSESC.

• Participants (Girls and Adults) must wear uniform, Girl Scout t-shirt or Girl Scout pins.

• Be on time for your Cookie Booth Sale. Do not arrive early and expect to set up while the other Troop is finishing their sales.

• Count Cookies and money before and after each Cookie Booth Sale. Write a receipt before and after to verify.

• If two Adults switch in the middle of the Cookie Booth Sale, count and verify the Cookies and money balance.

Cookie Booth Phase

The third phase of the Cookie Sale Program is Cookie Booth Sales! This is also the most exciting part of the sale. Cookie Booths will take place February 22 – March

10. Every Service Unit has a different system for signing up for Cookie Booths. Most sign up for Cookie Booths during January/February Service Unit meetings.

It is okay to start selling at Cookie Booths as soon as you have Cookies in hand and after March 10th if you still have Cookies left at the end of the sale.

% of 2018 Sales 2 Hours 3 Hours 4 Hours 8 HoursThin Mints 23.7% 28 33 39 51

Samoas 20.3% 21 26 31 40

Tagalongs 14.7% 16 20 22 29

Do-si-dos 12.5% 10 12 14 18

Trefoils 12.5% 9 11 13 17

Savannah Smiles 7.1% 6 7 9 11

Girl Scout S’mores 6.2% 7 8 10 13

Toffee-Tastics 3.0% 3 3 4 6

*These numbers are in packages and based off of last year’s sale. Please use your own judgement as it is only an estimate of what you might sell.


Cookie Booth Phase

Cookie Booth Rules (continued)• Carry a cash box with around $60-$90 in change.

Do not ask the store for change!

• Troops can collect credit/debit card payments for Cookie Sales through the Digital Cookie app. The Girl enters the amount of packages the customer is purchasing, enters the customer’s credit card, and hands the Cookies to the customer. The sale amount will be reflected in eBudde. If a Girl sells Cookies using the app, GSESC absorbs the credit card fees associated with the sale. The fees do not need to be passed off to the customer. If a Troop is using a Square or other card processing device (other than Digital Cookie) they are allowed to transfer the credit card processing fee to the customer, but only with the customer’s permission. You must have a visible sign stating the cost difference of the Cookies per package when paying with cash verses using credit/debit cards. Example: Cash $4 per package, Credit/Debit Card $4.11 per package.

• Bring your own table and chairs. The business is not required to provide a table or chairs.

• Do not block doorways or harass customers. This includes yelling and obnoxious chants. Allow customers to come up to the table.

• Do not eat, drink, smoke, or chew gum at Cookie Booth Sales. The Troop is representing Girl Scouts to the community.

• Do not leave empty packages, cases, or trash at your Cookie Booth table.

• Any Cookie Booths listed in eBudde are linked to the Booth Sale Locator. Customers using the Booth

Sale Locator can see when and where Booth Sales occur. Do not be a “no show”. If you cannot attend a Cookie Booth, contact your SUFF/Booth Sale Coordinator/GSESC to find a new Troop for the time slot.

• If two Troops show up at the same time for a Cookie Booth Sale, the following steps need to be followed:

• Remain calm. Do not make a scene.

• Both Troops will check their Cookie Booth Sale Confirmations. If one Troop has misread its Cookie Booth Sale Confirmation or did not bring it, that Troop will have to leave.

• In the event of a double booking, please call your SUCC/Booth Sale Coordinator. They will advise you on how to proceed.

• If the SUCC/Booth Sale Coordinator is unavailable, the Troop with the lower Troop number will remain at the location and the other Troop will need to leave quietly and respectfully. Please remember that you are setting an example for all Girl Scouts.

Cookie Booth ProblemsThe following is what you should do if your Cookie Booth has Cookies or money stolen:

1. Call 911.

2. Call GSESC’s Cookie Hotline at 843-224-6450.

3. Submit Police Report.

4. GSESC’s Director of Communication and Marketing will field media requests.


11

Safety Cone Signs Supplies: Orange poster board, cone templates, scissors, markers, tape, cookie clip art

These clever, eye catching signs can be Built by Girls from a half sheet of orange poster board for a delightful rally station craft. With plenty of space for messaging, these simple, savvy and bright 3-D signs will turn heads and bring in the cookie booth crowds.

Super Simple DIY Cookie CostumesSupplies: Cardboard, poster board, foam board or felt, colored paper, glue, ribbon, cookie character clip art, stapler

Build a costume and build your sales. Customers just can’t resist the excitement surrounding a cookie seller in a handcrafted cookie costume. Add your own special touches and accessories for a unique creation of your own. What a great way to promote the new cookie!

and Boost Cookie Sales

Stop traffic and route them towards your cookie booth!

These handcrafted cookie costumes are attention grabbing sale builders.

CAUTION: Cookies ahead! Girl leaders under construction.

Traffic Light Booth PostersSupplies: Poster or foam board, paper plates, clip art, scissors, markers, glue dots

These high-impact, head turning signs will stop customers and send them your way. Easy to craft from a half-sheet of black or yellow poster board, paper plates and clip art, they’re as fun to make as they are to display.

TIP: Traffic Light Poster pairs well with the safety cone sign.

Checkout www.LittleBrownie.com/volunteers/cookie-rallies for additional inspirations, instructions and templates.

*

* Price shown is for example only. Consult your council for your region's actual prices and cookie selection.


What is a Cookie Cupboard?Cookie Cupboards are locations where Troops can pick up more Cookies to fill the Girls’ additional Cookie orders and for Cookie Booth Sales. GSESC has 21 counties and we have strategically placed Cookie Cupboards/Warehouses throughout our entire council to accommodate the Troops’ needs to replenish Cookies.

Pick Up Directions for All LocationsTroops must place reorder 48 hours in advance using the Pending Order function in eBudde. The Troop representative picking up cookies must have a completed and signed 2018 Cookie Pick Up Authorization Card and photo ID.

Who Can Pick Up Cookies For the Troop From a Cookie Cupboard/Warehouse?

• A Pending Order must be placed in eBudde 48 hours in advance of Cookie pick up.

• The Troop representative picking up Cookies must have a completed and signed 2019 Cookie Pick Up Authorization Card and photo ID. If the card and ID are not presented, Cookies will not be released.

• When Cookies are received from a Cookie Cupboard/Warehouse, the Troop is taking financial responsibility for those Cookies.

Place a Cookie Cupboard/Warehouse OrderTo ensure that we have accurate stock in each Cookie Cupboard/Warehouse, all Troops are required to place a Pending Order before they can pick up Cookies.

• In the “Transactions” tab, click the “Add a Transaction” button.

• Choose a pick up date and time that matches the hours of operation for the Cookie Cupboard/Warehouse. Listed when you select the location for pick up.

• Choose “Type: Normal” and “2nd Party: Cupboard.” Select the Cookie Cupboard/Warehouse from the drop down box.

• “Product Movement” should say “Add Product” because you are adding Cookies to your Troop.

• Enter your quantities. Please note that orders must be placed by the full case (12 packages).

• Add the contact info of the person who will be picking up the order, in case there is an error.

• Once your order is complete, click “OK.” This will place your order at the Cookie Cupboard/Warehouse and you will now see your order highlighted in green in your “Transactions” tab.

• Click the “Save” button at the top of your screen to complete the transaction. A pop up box will appear confirming your changes to the “Transactions” tab.

• All Pending Orders not picked up by pick up time and date will be deleted from eBudde. Contact your Cupboard/Warehouse if you need help changing the pick up time and date or if you need to cancel a pending transaction.

Pending Order (Transaction Tab)A Pending Order is a Troop transaction in eBudde that is directly connected to a Cookie Cupboard/Warehouse and tells the Cookie Cupboard/Warehouse Manager what Cookies the Troop would like to pick up. Troops must schedule their Pending Order requests at least 48 hours in advance of pick up. This helps GSESC make sure that the Cookies are available.

Cookie Cupboards

Cookie Warehouses and Cookie Cupboards

Contact Chuck Iler at 843-479-6814 to verify he will be at Sandy Ridge when you plan on arriving.

Cookie Cupboard locations will be sent to all users in eBudde prior to Cookie Delivery and should be announced at Service Unit trainings and meetings

Charleston Dale J. Cook Moving & Storage 7167 Cross County Road North Charleston, SC 29418 Monday-Friday 9:00 a.m. to 4 p.m.

Myrtle BeachForbes Distribution Center 3183 Fred Nash Boulevard Myrtle Beach, SC 29577 Monday-Friday 9:00 a.m. to 3:30 p.m.

BennettsvilleSandy Ridge 3680 Girl Scout Road Bennettsville, SC 29512 Monday-Friday


Why is it Important to Allocate Cookies to Girls?Every package sold counts toward Girl rewards. Girls will need to be given credit for Cookies sold after the Pre-Sale (Initial) Order. Follow these easy instructions on how to allocate Cookies to Girls for Cookies sold after the Pre-Sale. You can allocate Cookies each time they are picked up, once a week, or whenever it works best for you. We recommend that you don’t wait until the end of the sale.

• Click the “Girl Orders” tab.

• Click the Girl’s name you want to allocate Cookies.

• Click “Add a Transaction.”

• Enter the details of the transaction such as “Booth Sale 3/9” or “extra pick up 3/8.”

• Using the tab key, move across the rows and allocate Cookies under the appropriate column.

• When finished, click “OK.”

• Click “Save” before moving to another Girl’s name.

• Make sure that you have allocated all Cookies to Girls before submitting rewards at the end of the sale. All Cookies must be allocated to count toward Final Rewards.

Booth ColumnCookies sold t Booth Sales are already paid for by the customer who purchased them at the Booth Sale. To keep the “balance due by Girl” accurate, tab over to the “Paid” column and enter the dollar amount received.

Extra ColumnCookies sold during the Goal Getter phase of the Cookie Program should be allocated in the “Extra” column.

OCD and TGOC ColumnsCustomers who purchase Operation Cookie Drop or Troop Gift of Caring packages at Booth Sales or with additional orders should be allocated properly in these columns. If these packages were purchased at Booth Sales, tab over to the “Paid” column and enter the dollar amount received to keep the balance correct in eBudde. Girls will need to have Cookies allocated in the “OCD” and “TGOC” columns for the Gift of Caring rewards to be ordered.

How to Allocate Digital Cookie Girl Delivery OrdersIf a Girl sells Cookies through the Girl Delivery option of Digital Cookie, and they were not added to the Pre-Sale (Initial) order:

• Once a Caregiver tells you they need additional Cookies to fulfill a Girl Delivery order from Digital Cookie, you will need to allocate them to the Girl under the “Cookie Other” column.

• Enter the details of the transaction such as “DOC Girl delivery 3/10” or “DOC order 3/8.”

• Do not mark a payment for these packages. A financial transaction will already be listed under the Girl’s name from Digital Cookie as being paid.

Allocating Cookies


Cookies are allowed to be sold through March 10, 2019

• Payment for Pre-Sale orders is collected at the time of sale. This money is due to GSESC by January 30.

• March 10 is the end of the 2019 Cookie Program.• All money is due from Girls and families to the TCC

by March 15.• Troops should have all final monies deposited into

the Troop account no later than March 15.

Collecting Payment• Be cautious! If Caregivers have $500 (this number

is up to you, less is okay) worth of Cookies out and they have not made a single payment, request that they bring a payment back to you before you give them more Cookies.

• Make sure to document all communications with Caregivers as you pursue payments. This information will be needed in the event they don’t pay and you need to submit a Past Due Caregiver Payment Report.

Deposit All Collected Money• Deposit ALL money into your TROOP account

promptly and frequently.• Girls should turn in checks often for prompt deposit

into the Troop account. The Girl’s first name and Troop number should be written on the memo line of all checks she submits to the TCC.

Bounced Checks• It is up to the Troop to decide if they will accept

checks.• If your Troop accepts checks for payments make

sure that they are made out directly to the Troop. It is helpful to have the Driver’s License number on the check in case it is returned.

• Fees associated with bounced checks are the responsibility of the Troop.

• The biggest reason checks are returned is because they are not deposited promptly. Make frequent check deposits!

Caregiver DebtAs the TCC, you are required to complete a Past Due Caregiver Payment Report for any Caregiver with an outstanding balance, no matter the amount. You received a Past Due Caregiver Payment Report with your Cookie Program materials. Email [email protected] if you need a digital copy.If a Girl does not pay:

• Do NOT use Troop funds to pay the Caregiver debt.• Complete the Past Due Caregiver Payment Report.

Attach a copy of the signed 2019 Cookie Sale Permission and Responsibility Form, copies of all Cookie/Money Receipts signed by the Caregiver, and any additional documentation.

• Incomplete forms or forms without an attached 2019 Cookie Sale Permission and Responsibility Form will not be accepted. The balance owed will fall on the Troop, the Troop Co-Leader and/or the TCC, based on who has signed the Troop Cookie Coordinator Agreement. Please remember to make a copy of everything before turning it into SUCC/GSESC.

• Past Due Caregiver Payment Report(s), and supporting documentation, are due to the SUCC by March 15.

Delinquent Debt ConsequencesThe easiest way to ensure your Troop does not have debt is not ordering more Cookies than you know you can sell. Be conservative with your orders. You can always go back to the Cookie Cupboard/Warehouse and get more if you run out. Do not wait until the last week or after the sale to ask for help if your Troop is having problems selling the Cookies you have. Your SUCC and GSESC’s Product Program team is here to help you.Outstanding Debt

• A person owing debt to GSESC for more than 60 days will be removed immediately from any Adult Volunteer position currently held. Adults with a delinquent debt balance cannot hold a Troop or Service Unit position for at least one year after the balance has been paid. In any organization, situations may arise that make it necessary to consider releasing an Adult member from the organization. GSESC reserves the right to immediately release an Adult from a volunteer position and/or the organization as it deems appropriate, with or without notice or stated reason.

• GSESC reserves the right to send a person owing money to a collections agency after 60 days have pasted after the money was due to council.

Payments


Troop To Troop TransfersWe suggest you work with other Troops in your area to help with inventory management. If a Troop has cookies that you need, swap, or transfer them!

Cookie Exchange• A Troop can click on the Cookie Exch tab in eBudde

and enter the Cookies in packages that they have available to exchange/give to another Troop.

• There are two options for who can see these Cookies. The SU or the entire council.

• If a Troop needs packages of Cookies, they can then click on the “Cookie Exch” tab and see who has the Cookies that they may need by variety. If the setting is set on SU, the Troop needing Cookies will only see Cookies available within their SU.

• The Troop will see the number of packages available for exchange by variety. They will also see the TCC email address and phone number in order for them to arrange delivery/pickup of the Cookies.

• Once the exchange is made, Volunteers will need to enter a transaction into eBudde following council rules as to whom enters that transaction on the transactions tab.

Cookie Transfer• If you need Thin Mints and another Troop has a

case that they can give you, they give you the case of Cookies, and in doing so, transfer the financial responsibility to your Troop.

• Complete a receipt; both Troops must sign it.

• The Receiving Troop enters this transaction into eBudde, they are the one taking on the financial responsibility of the Cookies.

Entering a Cookie Transfer in eBudde (Receiving Troop)

• Go to “Transactions” tab and click “Add a Transaction.”

• Select “Type: Normal” and choose “Second Party: Troop.” Enter the Troop number of the Giving Troop.

• Under “Product Movement,” select “Add Product” since you are adding the other Troop’s Cookies to your inventory.

• Click “OK” and then click “Save” to complete the transaction. Both Troops will now see the transaction in eBudde.

Allocate All Cookies to GirlsSee page 30 for more information on allocating cookies to Girls. All cookie packages must be allocated in order to place Final Reward orders.

Left Over Cookies After the Sale is OverIf your Troop has inventory beyond March 10, the Troop still needs to pay their complete final payment to GSESC using their profit from the Cookies that have been sold. Be sure to seek out your SUCC, GSESC, or the “Exchange” tab for support before the Cookie Sale is over if you suspect your Troop will have leftover inventory.

Determining Council PaymentTo determine how much money your Troop owes to GSESC, go to the “Sales Report” tab in eBudde. The bottom of the report will tell you how much your Troop has earned in proceeds and what is owed to GSESC. Final payment is due to GSESC by March 20. Payment should be made by one Troop check made out to “Girl Scouts of Eastern South Carolina” or “GSESC.” Payment can also be made using the Troop’s debit card, in person or over the phone.

Selecting and Submitting Final RewardsBefore you can enter the Girls’ Final Rewards, you must finish allocating all of the Cookies on the “Girl Orders” tab. Do not complete your Final Reward selections until this is done, as allocations can change reward eligibility. See page 30 for allocation instructions. In the directions below, we suggest using the “Edit All” feature to make the Girls’ selections all on the same page. There is not a save feature, so if you use this, be prepared to complete all Final Reward selections at once. The Gift of Caring rewards will be ordered for the Girls automatically based on how Cookies were allocated in eBudde.

• Go to the “Rewards” tab.

• Click “Fill Out” next to the Final Rewards Order. All messages showing “Size/Catalog Selection Needed” means you must enter a choice for the Girl at a certain level.

• Click “Edit All” and scroll down to each Girl’s name and make her selections.

• Once this is complete, select “Submit All Reward Orders.” The system will alert you if a choice has been missed.

• Review the Troop’s total order and scroll to the bottom to select “Submit Reward Order.” After this point, you cannot make any edits. If you need to make changes, contact your SUCC immediately

Cookie Sale Program EvaluationYou will receive an email from eBudde after the sale has ended with a link to the Cookie Program Evaluation. We try to make the program better every year by listening to your feedback and relaying it to Digital Cookie and eBudde. It is vital that you complete this evaluation.

Closing Out Your Sale


Complete Online Cookie Training in December or attend SU training (if available).

Submit TCC Position Description and Agreement to GSESC via online form. Must be received before participating in the Cookie Program.

Receive a signed 2019 Cookie Sale Permission and Responsibility Form for each Girl participating in the sale. TCC retains throughout the duration of the sale.

Train Girls and Caregivers on the Cookie Program. Explain deadlines and expectations, including Caregiver debt. Distribute Cookie Order Cards. Make sure families know not to start selling until January 4.

Remind Caregivers to look for Digital Cookie email in December (check Spam/Junk/Promotions folders)

Help Girls set individual goals.

Help Girls set Troop goals.

Talk with your Girls about the 5 Skills they learn through the Cookie Season. Work on a Cookie Business Badge and/or the 2019 Cookie Activity Pin.

Attend a Cookie Rally to get excited about the 2019 Cookie Program!

Log into eBudde to update contact information and become familiar with the online ordering system. Verify that all registered participants are listed. If not, contact [email protected].

Girls take Pre-Sale (Initial) Orders January 4 – January 19.

Watch Cookie Chats throughout the sale for instructional training.

Collect and deposit money from Girls during the Pre-Sale. Remember to give receipts.

Collect Pre-Sale Cookie Order Cards and keep until Cookie Delivery. It’s a good idea for Caregivers to keep a backup copy. Hand out Goal Getter Cards so Girls can keep selling. Consider purchasing the Goal Getter patch or another reward for Girls who reach a certain number of packages sold during the Goal Getter phase of the sale.

Enter and submit Troop’s Pre-Sale (Initial) Order, including initial Booth Sale Cookies. Also, review and submit Pre-Sale Rewards order in eBudde. Troops will be locked out of the “Initial Order” tab at 11:59 pm on January 22.

Turn in Pre-Sale payment to SUCC on scheduled date, no later than January 24. Remember to keep your $0.85 per package of Troop profit for your Pre-Sale orders. You do not need to pay for your initial Booth Sale Cookies at this time.

Pick up Pre-Sale Cookie order at scheduled time and place the week of February 13 – February 16.

Sort Pre-Sale Cookies by participant and prepare receipts for each Girl before anyone picks up their Cookies. This will help you identify and solve issues quickly. Keep a copy of each receipt for your records.

Sign up for Cookie Booth Sales with your Service Unit (usually at the January/February SU Meeting).

Participate in Cookie Booth Sales February 22 – March 10. Promote Operation Cookie Drop using the package wrap provided.

Celebrate National Cookie Weekend February 22-24, 2019.

March 4 is the last day to order Cookies from Digital Cookie using the Girl Delivery option.

March 10 is the last day to order Cookies from Digital Cookie using the Shipping/Donation option.

Assign all Booth Sale Cookies to Girls in eBudde. View your Final Troop Sales Report for accuracy and print a copy for your records. Review and submit a Final Rewards order in eBudde by March 15 at 11:59 pm. Print a rewards report under the “Reports” tab for your records. After this time, all TCCs will be locked out of the “Girl Order” and “Rewards” tab.

Turn in payment and Past Due Caregiver Payment Report, including supporting documentation (if applicable) to SUCC at scheduled time and place, no later than March 15.

SUCCs are locked out of eBudde at 11:59 pm on March 17. They turn in payments to GSESC by March 20. They also turn in Past Due Caregiver Payment Report(s) and documentation.

Place Cookie Merchandise Order by March 25 with GSESC Shop. Items will arrive late April.

Mid-Late April: Your SUCC will notify you when patches/Final Rewards are ready for pick up. Distribute rewards to Girls within two weeks of receiving them and communicate delivery plans to families.

It is your responsibility at TCC to pick up rewards items from your SUCC or find another Troop representative that can.

April 29 is the last day to report missing Pre-Sale and Final Reward items to GSESC’s Product Program Department. Email [email protected] with details.

May 1 – June 30 is Early Bird Registration. Use some of your Cookie Sale proceeds to re-register your Troop for 2019-2020 membership.

Successful Cookie Sale Program Checklist

$5 off per person Parties of 10 or more, Any Painting, Any Day

Must call our studio at 843-808-9236 for discount code before registering for class online at www.paintingwithatwist.com/studio/myrtle-beach

850-B Jason Blvd Myrtle Beach, SC

EARN YOUR NEXT BADGE WITH

THECHARLESTONMUSEUM

C H A R L E S T O N M U S E U M . O R G

CONTACT:

Stephanie ThomasChief of Education843.722.2996 x [email protected]

Documents

2019 Cookie Handbook · Getting Ready for the 2019 Cookie Program Prior to January 4: 2019 Troop Cookie Coordinator Agreement must be submitted to Girl Scouts of Eastern