2018-2019 Residence Handbook - Brock University · your building and room number/letter to help volunteers transport your belongings to you designated room (eg. John Smith DEC 1341A-1)

Residence Handbook

2018-2019

The Department of Residences works hard to facilitate the successful “sleep, study and social life” of approximately 2,500 residence students. To do this, we balance residents’ needs to ensure that high quality of life and academic success are the goals we reach by the end of our students’ time here in residence.

Welcome Home!

“Residence isn’t just bricks and mortar, - it’s a warm and inviting environment where the people make it the best place to live.”

1Residence Handbook 2018-2019

2 Important Dates 3 Tips for Move-in Day 3-4 Move-in Day Schedule 5 Where Do I Go? 6 What to Pack 7 What Not to Pack 7 Contents Insurance 8 Typical Room Layout 8 Decorating Your Room 9 Welcome Week 9 Recieving Mail 10 Brock Dining Services 11 Res Tech 12-13 Residence Life 14 Residence Community Standards 14 IR Notifications 15 Residence Lounges 15 Quiet Hours 16 Guest Sign In 17 Residence Service Desks 18-19 Maintenance Problems 20 Lost Key(s) or student Card 20 Replacing Your Student Card 21 Smoking on Campus 21-27 Fire Safety 28-31 Cleaning Standards 32 Garbage and Recycling 33 Heating and Cooling 34 Laundry Services 35 Getting Along with Roommates 35 Damage Charges and Biling 36 Winter Break 36 April Move Out 36 Early Withdrawl from Residence 37 Resources

Contents LingoBUSUBrock University’s Student Union

H/H/C/BHouse, Hall, Court, Block (Depicting the communities within residence)

KeysYour student ID card or a physical key depending on your living style

NSDNorth Service Desk (DeCew, Vallee, Earp, and Quarry View)

RCSResidence Community Standards (Policies in place within residence that students must follow)

Semi-Suite ResidenceSingle bedroom sharing a bathroom with another Single/Double room (Lowenberger, Vallee, and Earp)

SSDSouth Service Desk (Lowenberger and Village)

SwipeYour student ID card that swipes into your building/room through a magnetic strip

TapYour student ID card that taps into your building/room through proxy

Townhouse ResidenceNon-Traditional Residence where students live in a townhouse (Village & Quarry View)

Traditional ResidenceSingle/Double rooms sharing a common bathroom within a community (DeCew)


Sept. 2 Residence move in

Sept. 3 Labour Day – Residences Open, University closed

Sept. 5 First Day of Fall/Winter classes

Sept. 7 Deadline for reporting discrepancies with Unit/Room Inventory and Condition Reports to NSD or SSD by 4:30p.m.

Sept. 24 - 28 First round of Townhouse Unit Inspections

Oct. 1 - 5 First round of Traditional and Semi-Suite Room Inspections

Oct. 9 – 12 Fall reading week - Residences open, University open

Nov. 19 – 23 Second round of Townhouse Unit Inspections

Dec. 4 Last day of lectures for Fall Term, duration 2 courses

Dec. 7 – 20 Exam period. Residence students MUST leave residence no later than 12 noon the day following their last exam.

Dec. 21 @ Noon Residences close for winter break

Dec. 21 - Jan 6 Residences closed for winter break. Winter break inspections (no secondary or formal inspection sheet).

Jan. 6 @ Noon Residences re-open for the winter term

Jan. 7 First day of winter term for Undergraduate programs

Jan. 16 Deadline to apply to be a Don for 2019-2020

Feb. 4 - 8 Third round of Townhouse Unit Inspections

Feb. 11 - 15 Second round of Traditional and Semi-Suite Room Inspections

Feb. 18 Family Day - Residences open, University closed

Feb. 18 - 22 Winter reading week - Residences open, no classes will be held in Undergraduate programs, University open

Mar. 25 – 29 Fourth round of Townhouse Unit Inspections

Apr. 1 – 5 Third round of Traditional and Semi-Suite Room Inspections

Apr. 5 Last day of Fall/Winter sessions for duration 1 and 3 classes

Apr. 10 - 24 Final Exam Period. Residence students MUST leave residence no later than 12 noon the day following their last exam.

End of June If damages are found following move-out, billing will be pro-cessed through your student account and email notification will be sent to your Brock email account with charges.

Important Dates


Tips for Move-in Day• Check your Brock e-mail account for information and bring your move-in day parking pass

(will be e-mailed one week prior to move-in).

• Check-in takes place in one hour time slots (see Move-in Schedule on page 4). Volunteers are dispered to areas based on the schedule.

• Only one vehicle per student is permitted. If you need to bring two, we ask that you unload one vehicle with the items and park the second in long term parking for the day upon arrivals.

• Volunteers will be around to assist you in moving in your items on move-in day.

• Have your student card or Government issued ID in hand. If you don’t have your student card yet, visit the Brock Card Office on move in day (Located in TH221A) between 8:30am and 4:30pm.

• Visit our website at www.brocku.ca/residence to print move-in day maps and instructions for easy reference.

• Ensure all your items are securely packed (preferably in boxes) with your name, as well as your building and room number/letter to help volunteers transport your belongings to you designated room (eg. John Smith DEC 1341A-1)

• Please do not pack your items in garbage bags – they could get mistaken for actual garbage!

• Please do not bring family pets.

• Formal orientation activities begin in the evening.

• Ensure that individuals coming along with you to St. Catharines that are planning to stay over-night, to book accomodations early! There are no guests allowed in residence during Welcome Week! (Parents/guests are to depart by 4pm on move-in day).

For more information on Move-in Day, please visit:brocku.ca/residence/apply-online/move-in-day-information/

Move-in Day ScheduleTo manage large volume of traffice and crowding in unloading areas of residence, we have assigned move-in times based on locations of residence rooms.

Ex: VAL504 move-in time 9am-10am;

VAL505 move-in time 1pm-2pm.

Please refer to the chart (on page 4) for your designated move-in times!

If you will be arriving later than 4pm, you must inform the Residence Admissions office at [email protected] for us to guarantee your space in residence. All late arrivals much check-in at the NSD or SSD. No early arrivals are permitted.


Residence Residence room/townhouse Time

Quarry View Units 7-13 and 68-74 9 – 10am

Quarry View Units 35-40 and 41-46 10-11am

Quarry View Units 22-29 and 52-59 11am – 12 NOON

Quarry View Units 1-6 and 75-80 12 NOON – 1pm

Quarry View Units 30-34 and 47-51 1 – 2pm

Quarry View Units 14-21 and 60-67 2 - 3pm

Village Units 101-108 & 701-708 & 1001-1008 & 1101-1108 9 – 10am

Village Units 201-208 & 401-408 & 501-508 & 801-808 10-11am

Village Units 301-308 & 601-608 & 901-907 & 1201-1208 11am – 12 NOON

Village Units 109-115 & 709-715 & 1009-1015 & 1109-1115 12 NOON – 1pm

Village Units 209-215 & 409-415 & 509-515 & 809-815 1 – 2pm

Village Units 309-315 & 609-615 & 912-915 & 1209-1215 2 - 3pm

DeCew 5th floor rooms ending in A and D 9 – 10am

DeCew 5th floor rooms ending in B and C 10-11am

DeCew All 1st floor rooms 11am – 12 NOON

DeCew 4th floor rooms ending in A and D 12 NOON – 1pm

DeCew 4th floor rooms ending in B and C 1 – 2pm

DeCew All 3rd floor rooms 2 - 3pm

Earp Even numbered rooms on 1st & 5th 9 – 10am

Earp Even numbered rooms on 4th 10-11am

Earp Even numbered rooms on 2nd & 3rd 11am – 12 NOON

Earp Odd numbered rooms on 5th 12 NOON – 1pm

Earp Odd numbered rooms on 1st & 4th 1 – 2pm

Earp Odd numbered rooms on 2nd & 3rd 2 - 3pm

Lowenberger All rooms on 4th 9 – 10am

Lowenberger Even numbered rooms on 2nd 10-11am

Lowenberger Even numbered rooms on 3rd 11am – 12 NOON

Lowenberger All rooms on 1st 12 NOON – 1pm

Lowenberger Odd numbered rooms on 3rd 1 – 2pm

Lowenberger Odd numbered rooms on 2nd 2 - 3pm

Vallee Even numbered rooms on 5th 9 – 10am

Vallee All rooms on 2nd 10-11am

Vallee Even numbered rooms on 4th 11am – 12 NOON

Vallee All rooms on 3rd 12 NOON – 1pm

Vallee Odd numbered rooms on 5th 1 – 2pm

Vallee Odd numbered rooms on 4th 2 - 3pm


Where Do I Go?1. When you arrive on campus, look for a colour

coded sign with your residence name on it at one of the two entrances to campus.

2. Follow signs through the internal Brock roads to the closest unloading zone to your residence.

3. While unloading, have your printed parking permit visible on the dash of your car. NOTE: The driver must remain with the vehicle at all times.

4. While the driver is with the vehicle, you and your ID will go to the designated registration table to be given your keys for the year! You will sign that you have received the correct keys for your room, and you will also sign the

Residence Agreement. If you were under 18 when you applied to residence, you will need a guardian’s signature.

5. Take your keys and head on over to your room/unit.

6. After the car is fully unloaded, the driver has to move the car to the LONG TERM PARKING LOT. There will be several signs around campus.

TIP: As long as your room is attended, you may want to leave your door open so that you can meet your floor or house mates! Make sure you do not leave your door propped unless you are present in your room, as that is a safety and fire hazard!

South Side(Lowenberger & Village)

North Side(DeCew, Vallee, Earp)

Quarry View Registration

Enter campus through the Sir Issac Brock Way entrance. Vehicles will be directed toward residence & unloading zones based on room assignments. After unloading, you will immediately move your vehicle to Long Term Parking (Lot S, T, V).

Enter campus through the Glenridge entrance. Vehicles will be directed towards to right of the traffic circle for DeCew & Vallee and straight through for Earp residences. You will be directed to the appropriate unloading zones based on room assignments. After unloading, you will immediately move your vehicle to Long Term Parking (Lot A).

Turn onto John Macdonnel St from either entrance. Unloading zones will be available surrounding the buidling. After unloading, you will immediately move your vehicle to Long Term Parking across the street (Lot EA).

Village - Kenmore Building

Lowenberger - Front entrance

DeCew - Outside of Stairwell 18

Vallee - Parking lot K

Earp - Earp Lobby

Quarry View - Front Parking Lot


What To PackWhat’s in my Room?

9 Room Condition/ Inventory List** 9 Bed, mattress & zippered mattress protector (twin size) 9 Dresser & closet space or wardrobe 9 Desk & Chair 9 Small garbage can & recycling bin 9 Book Shelf 9Window coverings/blinds 9Wifi

What’s in my Bathroom? 9 Room condition/ Inventory List** 9 Small garbage can 9 Shower Curtain 9 Plunger 9 Cabinet/storage 9 DeCew is the ONLY residence that is provided with toilet paper

**Upon checking in, you will find yellow carbon copies of your unit, room, and washroom inventory and condition report. You should review these carefully, as the information will be used to assess damage and missing items upon your move-out, for which you could be financially responsible. Any discrepancies you find must be reported to your Service Desk (preferably in person) before 4:30pm on Fri, Sept 7th. Ensure you check it and hand in the bottom for a chance to win $50!

Some Ideas of What to Bring

• Personal ID items & Brock ID student card

• School supplies• Laptop/computer and accessories• Desk lamp• CSA approved surge protected power

bar• Bed linens, pillows, and comforter • Clothes hangers• Laundry bag/bin, detergent, and dryer

sheets• Towels and facecloths• Personal toiletries (soap, toothpaste,

shampoo, etc.)• Reusable mugs/cups, plates, bowls,

and utensils• Cleaning supplies (bedroom/

bathroom/kitchen as need by our style of residence)

• Small fan (without a heater function)• Maximum 5 cubic feet fridge with

NO separate exterior freezer compartment

**For a complete list of approved/accepted items we suggest, please visit:brocku.ca/residence/apply-online/move-in-day-information


What’s in my Room?9 Room Condition/

Inventory List**9 Bed, mattress & zippered mattress

protector (twin size)9 Dresser & closet space or wardrobe9 Desk & Chair9 Small garbage can & recycling bin9 Book Shelf9Window coverings/blinds9Wifi

What’s in my Bathroom?9 Room condition/

Inventory List**9 Small garbage can9 Shower Curtain9 Plunger9 Cabinet/storage9 DeCew is the ONLY residence that is

provided with toilet paper

What NOT To PackFor your safety and comfort, please do not bring the following to residence:Items/furniture not listed on the “Allowable Furnishings” page, see brocku.ca/residence/important-information/allowable-furnishings/• Mattresses (these are already provided)• Candles, incense, or wax/oil lamps

(including the plug-in kind)• Pets (not even as visitors!)• Certain appliances, see brocku.ca/

residence/important-information/allowable-appliances/

• Space heaters (including fans that have aheating function)

• Beer, ciders, and any similar beverage inany type of glass bottle (cans only!)

• Large volume alcohol containers (Kegs,“bubbas”, Texas mickeys, etc - see theRCS for details), or alcohol-relatedparaphernalia (i.e. funnels, beer pongtables).

• Ashtrays (all residences are non-smoking)• Room alteration or repair materials

(paint, nails, window treatments,wallpaper, putty, etc.)

• The university will provide double sidedsticky tabs to all residence students at no cost. The use of any other adhesive material on residence walls/property (i.e. scotch tape, sticky tack, duct tape, etc.) will result in damage charges should it damage the wall surface or remove paint.

• Firearms, knives, ammunition, itemsintended to resemble firearms, simulated weapons, fireworks, or other explosive/ flammable devices and any other weapon or item that is created/intended/used to cause harm or could be seen as intimidating.

• Anything of an illegal nature (illegal,prescription, and/or non-prescription drugs for recreational purposes and/or drug paraphernalia, etc.)

• Sub woofers and amps are not permitteddue to noise restrictions.

Note—Prohibited items will be confiscated and/or you will be asked to have them returned home.

Contents InsuranceIt is important to know that you are responsible for insuring your own belongings. Brock University is NOT responsible or liable (directly or indirectly) for your belongings should they become damaged or if they are stolen. Content insurance is insurance that pays for damage to, or loss of, an individual’s possessions while they are located within that individual’s home.

Usually, your parent/guardian can add coverage to their home insurance plan. Brock University is currently investigating an insurance program that will be charged to all residence students, except to those who provide proof of reasonable coverage by a pre-determined deadline (likely to be mid-September). Details will be announced when they become available. Should this program not be offered, all residence students must get their own insurance.

Contents insurance is insurance that pays for damage to, or loss of, an individual’s possessions whilst they are located within that individual’s home.


• Only decorate within your bedroom.

• Posters and pictures are all acceptable as long as they do not violate the Residence Community Standards.

• All items must be hung with the sticky pads provided to you in your move-in envelope. If you run out, stop by the Service Desk to pick up more.

• Do not alter any part of your residence by drilling holes, or nailing/thumb tacking any items to your walls or furniture.

• Decorations cannot be placed over light fixtures or lamps, on or over fire safety equipment (conduits running on wall/ceiling), near stoves or over heating, ventilation, and air conditioning vents.

• House plants are permitted as long as they are maintained. Only artificial Christmas trees are permitted in residence. Dried leaves, branches, straw, corn husks etc. are also not permitted in residence.

• Students are not permitted to install their own additional fixtures (lights, ceiling fans, air conditioners, satellite dishes, antennas, etc) or

substitute Brock University’s with their own.

• Writing, chalking, drawing, or marking on any surface other than white boards, chalkboards, room mirrors or inside windows, and student room message boards is not permitted and is considered vandalism. Any costs to remove these products from the inappropriate surfaces will be billed back to the student/unit occupants as outlined in the damages section.

• Students are not permitted to paint or wallpaper anywhere within residence.

• Decorative strings of lights are allowed but may only be on when the student is present and in a way that does not violate any other sections of the RCS.

• Decorations should not impede the function of the door.

• Due to fire regulations, students are only permitted to have a ‘door tag’ (usually provided by the Residence Life Staff) and a wipeable memo board on their bedroom doors. Any other door decorating is not permitted as per the St. Catharines Fire Department.

Decorating Your RoomThe Department of Residences understands that decorating is important in making your room and unit feel like home. The Department of Residences reserves the right to remove objectionable/inappropriate materials/writing even if in an approved area. Below is a guideline of what is and is not allowed in residence. Please note posters and pictures are all acceptable as long as they do not violate the Residence Community Standards and are put up with the double-sided sticky pads that are provided to students. Just remember these rules:

Typical Room LayoutThese layouts can be found online under each building page at:brocku.ca/residence/buildings-and-amenities/residences/


Welcome Week!Brock University’s Student(s) Union (BUSU), along with partnering divisions on the Welcome Week Planning Committee, work hard to organize and plan an exciting, unique, and welcoming week for each year that creates memories to last a lifetime! With events going on every day/night of the week; from Rez Summer Games, to the Vendor Fair, and the most hype Big Ticket Concert, this will be the best week of your life. Take full advantage of this experience by meeting other students, exploring the campus, and attending all posted Welcome Week events posted on the website. Check out the Brock University Welcome Week website to find out more about all events and services provided during Welcome Week and don’t for get to purchase your Badger Fest Package!NOTE: There are no guests allowed in residence during Welcome Week and the first week of school in January. Please see the RCS for more information!

Receiving Mail in ResidenceWhat is my mailing address while living in residence?How to write your address:Student NameUnit or Room # and LetterResidence Building NameBrock University1812 Sir Isaac Brock WaySt. Catharines, ONL2S 3A1

Village Example:Jane DoeUnit 214, Room DVillage ResidenceBrock University1812 Sir Isaac Brock WaySt. catharines, ONL2S 3A1

Semi-Sute/Traditional Example:John SmithRoom 232-CDeCew ResidenceBrock University1812 Sir Isaac Brock WaySt. Catharines, ONL2S 3A1

What if I live in Quarry View?Your mailing address is different compared to the other residences. Please FOLLOW the following template for the your mailing address:

Student NameUnit # and Room LetterQuarry View Residence51 John Macdonell StreetSt. catharines, ONL2T 4E4

Where do I pick up my packages?If you receive a package on campus, the package will be receieved at the NSD or SSD (excluding Quarry view). Once it arrives, the Service Desk will email you a notification to pick-up your package to your Brock email. Students MUST show student ID, have their package number, and sign when picking up packages.

Lowenberger & Village: South Service DeskDeCew, Vallee, & Earp: North Service DeskQuarry View: If your package is too large to fit in the package box in the Super mailbox, you will have to go off campus to a Canada Post to pick up your package. Alternatively, if you address your package with your name and only the North Service Desk at 1812 Sir isaac Brock Way, your package will be delivered on campus. Once it is received by the NSD, you will receive an email notification to pick up your package.

Where do I pick up my mail?Lowenberger & Village mailboxes: Lowenberger main lobbyDeCew, Vallee, & Earp mailboxes: DeCew Residences between stairwell 16 & 17Quarry View mailboxes: Receives mail & packages through Post Canada, and superboxes are located directly in front of Quarry View.


Brock Dining ServicesAll students living in residence are required to have a meal plan. Traditional & Semi-Suite residence students have four traditional meal plan options to choose from, with an additional Townhouse option for those living in a Townhouse style residence. Your meal plan selection is completed through the residence application process, with the Regular meal plan being the default for traditional residence students and the Townhouse meal plan being the default for Townhouse residence students unless otherwise selected. Students wishing to change their meal plan by way of up or downgrading, you may do so before September 30th . After this date only upgrades will be permitted. All changes must be completed at the Brock Card office located in TH 221A.

Meal PlanMeal plans include “Meal Plan Dollars” and “Flex Dollars”. Your meal plan dollars (tax exempt)can be spent at the Dining Service Locations. Meal plans work on a “declining debit” system using your Brock card and your balance decreases after each meal purchase.

Flex DollarsYour flex dollars (not tax exempt) are exactly as they sound, flexible to be spent at most on-campus eateries, laundry facilities, snack machines, Tim Hortons, and select off-campus restaurants and businesses (brocku.ca/card). Your balance decreases after each purchase.

Carrying Forward (Dining Dollars)Unable to use all your money by the end of the academic term?...You will be able to carry over any unused meal plan dollars to the next academic year! Please note: your meal plan dollars will carry over into a taxable plan that can be used at any Dining Services location on campus. Should you leave Brock, any unused meal plan dollars are non-refundable and non-transferable.

CI FundCI fund consists of a fixed cost of $125, which is allocated to a capital impovement fund to help maintain and renovate residence infrastructure and to help with operating costs in the dining halls across campus. This is a non-refundable cost and is automatically deducted at the beginning of the academic year.

List of partners: brocku.ca/hospitality-services/brock-card/community-partners/Dining Services Information: brocku.ca/hospitality-services/dining-on-campus/Hours of Operations: brocku.ca/hospitality-services/dining-on-campus/locations-on-campus-and-hours-of-operation/Brock Card/Meal plan inquiries: brocku.ca/hospitality-services/brock-card/

If you have any food allergies or concerns, please contact your Dining Hall Manager at:DeCew Dining Hall x4532Lowenberger Dining Hall x3348

Dining Service Locations: DeCew Dining Hall, Lowenberger Dining Hall, Guernsey Market, & Hungry Badger

11Residence Handbook 2018-2019Res Tech

Information Technology Services (ITS) provides Internet throughout Brock campus, including residence. To access this Internet, simply connect to Brock Wifi or Eduroam and open up your internet browser. This should automatically re-direct you to a page, which asks for your login and password, which will be the same as your portal login. Any changes to your password will require a reconnection to the wi-fi system. All residences are completely wireless. If you need instructions or assistance connecting your computer to the wireless system, please go to brocku.ca/wireless

Students are also able to connect gaming consoles and other peripherals to the wireless network. To do so, obtain a MAC address for the device and submit a helpdesk ticket so ITS can give the device network access.

Please visit brocku.ca/node/29728 for step by step instructions on how to connect to the wireless system with your gaming consoles and other devices.

Email Set UpFull & up to date information regarding student e-mail can be found online at: brocku.ca/information-technology/email/student/office-365-student-access

Common Area PhonesTelephones are available for student use in traditional and semi-suite residence lounges and townhouse living rooms. The phones can be used for on campus or local calling. If you dial “0” on the common area phones in residence you will be connected to your Service Desk.

Cable TV in ResidenceCable TV is provided in all traditional and semi-suite residence lounges and townhouse living rooms (Village and Quarry View). There is no cable in residence bedrooms. Flat screen TVs are provided in the traditional and semi-suite style residence lounges. For those in Village and Quarry View Residence who would like to bring their own TV, please note that Brock is supporting standard CATV frequencies. This means that when you are setting up your TV, you will need to set the input to Cable TV. If you have an older model TV which does not support this, you will need a converter box, or use a VCR that is capable of tuning standard CATV channels.

For the full listing of channels available visit: brocku.ca/information-technology/cns/cable

Need help with wireless or other IT issues?

Contact the Computer Commons ITS HelpDesk at ext. 4375ORSubmit an IT ticket athttps://brocku.ca/information-technolo-gy/helpdesk/

Just a reminder:

Abuse of any of the services provided by Information Technology Services will not be tolerated, these include:

Harassment and/or sexual harassment via phone or e-mail OR Attempting to by-pass long distance restrictions or toll fraud

Failure to comply will result in services being disconnected. Re-instatement of services will be at the student’s expense.


Residence LifeWhat is an H/H/C/B?Here at Brock we divide our residences up in a variety of ways. DeCew residence is divided into “Houses”, while Lowenberger, Vallee and Earp into “Halls”, Village into “Courts” and Quarry View into “Blocks”. They are commonly referred to as “HHCBs”.

There are some fantastic opportunities to get involved in residence life. Throughout the year there are many activities and events to participate in as well as the opportunity to participate in educational programming. Brock also has a strong commitment to student services, ensuring that our students have the highest quality experience both in and out of the classroom. Our residences are a community – a community based on respect.

Get Involved!Your residence and university experience will be what you make of it. Within residence & campus, various student groups, clubs & committee’s, and volunteer opportunities exist to provide ways for students to get involved as much as or as little as desired. In addition, Brock community, the Residence Life Staff and Residence Action Council provide events and activities all year long. To learn more, visit: Residence: brocku.ca/residence/getting-involved/Campus: experience.brocku.ca

Residence Life Managment Team (RLMT)The Residence Life Management Team are a group of professionals who overlook the Residence Life Staff Team. They ensure that all residence policies are upheld and ensure the safety of all students and staff in residence.

Residence Admissions/Adminitrative TeamThe Residence Admissions/Administrative Team are a group of professionals who assist in the daily functions throughout residence. They assist Residence Life, Facilities, and the Service Desk in administrative roles. The team also deals with residence applications, placements, room switches, etc.

Residence Action Council (RAC)RAC is a volunteer student group representing the students in residence; responsible for social, and charitable programming. They provide a voice for the students in residence; liaising with dining services and the Department of Residences to improve facilities and services. To get involved or should you have any inquiries, talk to your RAC representative or Don.experiencebu.brocku.ca/organization/rac

Custodial and Facilities StaffBrock University is pleased to employ its own Brock trades and custodial staff team to clean public areas and maintain the residences. The university custodial staff work during the daytime hours, with a reduced workforce on evenings and weekends, and assist in maintaining a clean and pleasant living environment.


Department of ResidencesThe team in the Department of Residences endeavors to enrich students’ university experience through the provision of innovative programs and student-centered services in a safe, supportive living environment that embraces diversity, fosters mutual respect, promotes accountability and encourages good citizenship.

Head Residents (HRs)Each residence building has a Head Resident who monitors residence life within his/her respective building. Head Residents are the leaders of the Residence Life staff team in their building. They assist in some administrative decisions and in residence disciplinary matters.

Residence DonsThere is at least one Don for each house, hall, court, and block (HHCB). Dons assist, counsel, and refer their students to campus departments and community services when needed, and work closely with the Head Residents to maintain a positive sense of community within Residence. Dons are here to provide students with one on one mentoring if they are having difficulty, roommate or residence community challenges and mental health support. You can contact your Don when you need help with anything from school, to roommate issues, to finding your way around the city!

Dons of Activites (DAs)Dons of Activities are placed across the residence community. They have general RLS responsibilities, but are dedicated to running energetic social programs in residence.

Dons of Academics (ADs)Dons of Academics are placed across the residence community. They have general RLS responsibilities, in addition to being dedicated to supporting residents in their efforts to be academically successful, and connecting students with the broader academic resources and services of the campus.

Residence Education Dons (REDs)Residence Education Dons are responsible for residence-wide awareness campaigns, events and initiatives focused on areas of social justice and issues prevalent to university students. Watch for this work in your H/H/C/B meetings, in the dining halls and on social media.

Peer MentorsEach Living Learning Community (LLC) has a dedicated upper year Peer Mentor who will plan events and provide support to the participants based on the theme of the LLC to ensure a strong and exciting community is maintained all year. A Living Learning Community (LLC) is a group of students who live together and share similar interests (such as an academic subject or non-academic area of interest) into a residence community with intensive programming and support from various areas within the institution.


Residence Community Standards (RCS)The residence community is a unique environment in which we aim to balance residents’ needs as well as their academic successes during the students’ time in residence. For this purpose, Brock University’s Department of Residences has created a document entitled Residence Community Standards (RCS) which defines unacceptable behavior, outlines the levels and types of infractions, and describes in detail both the manner in which infractions are enforced and the kinds of sanctions applied. Residents are expected to read, understand and abide by the information contained in this document. You electronically agree to this document when submitting your residence application, and also will sign an agreement upon check-in to residence. So, it is a good idea to have a look at this document prior to your arrival!

The goals of the Community Standards are as follows: 1) To provide students with clear information about what is expected of them while living in residence2) To provide Department of Residences and Residence Life Staff with a resource that specifically outlines the course of disciplinary action for any unacceptable behavior3) To illustrate to students the importance of cooperation while living in the residence community.

The RCS can be found online at: brocku.ca/residence/apply-online/residence-community-standards/

IR Notifications IR stands for “Incident Report” , it is written to document an infraction of the Residence Community Standards. Our approach to discipline in residence at Brock is designed to address unacceptable behaviour in a systematic, progressive manner (i.e. consequences become more severe for repeated or more serious misconduct). We also recognize that intent, impact, and extenuating circumstances may be contributing factors in some situations. As such, some types of behaviour may fall within more than one level. Students are assigned disciplinary points based on each infraction. Points accumulate over the year and stay on your record until the end of the academic year.

Level One Infractions: (1-2 points) Behaviour by an individual(s) that interferes with the rights of another individual(s) to the peaceful use and enjoyment of his or her space in residence.

Level Two Infractions: (2-3 points) Behaviour by an individual(s) that creates a significant nuisance and/or disturbance to an individual(s) or community.

Level Three Infractions: (3-4 points) Behaviour by an individual(s) which: endangers the safety and security of themselves or another individual(s); and/or compromises personal or university property; and/or attacks the dignity/integrity of an individual(s); and/or breaks the laws of the land.


Residence LoungesAll residents at Brock will have access to a lounge space in their unit or building. There are some common lounges located around campus for the use of all current residence students. Please make use of these lounges as extensions to your living space, using them to study, relax, meet with friends etc.

Traditional & Semi-Suite Residence LoungesThese residents have access to a lounge or common area that will include a kettle, microwave, common telephone for on campus and local calls and cable TV that they are free to use responsibly.

Captain John’s (CJ’s) Lounge in DeCew ResidenceAvailable for use by all residence students at Brock. Offers low-cost activities such as board games, pool, ping-pong and foosball, as well as large screen TV (with DVD/bluray and VCR), flat screen TV, karaoke and many couches and tables. We accept payment by cash or flex dollars at this location.

Surgite Study Lounge in DeCew ResidenceAvailable for use by all residence students at Brock. This 24 hour study lounge provides space for both individual and group study.

Lowenberger 134Available for use by residence students at Brock. Offers access to a microwave, large screen TV (with DVD/bluray and VCR), whiteboards, and some couches and tables. L134 is a convenient place to relax or study while doing laundry!

Other LoungesThere are additional lounges in residences: Allanburg and Merritt Lounge (DeCew), Fireplace Lounge (Earp), and Vallee 500. These rooms can be “booked” by students for specific purposes (ie. as a study/group project room) for a maximum of 3 hours at a time. To inquire about these lounges please contact your Service Desk.

Responsible use of LoungesAs lounges are common spaces for all students we ask that students be respectful and clean up after themselves and not to cause damage to lounges. In the event of issues or excessive damage a lounge will be put out of use for students.

Quiet HoursSunday to Thursday 11:00PM to 8:00AM Friday and Saturday 1:00AM (Sat/Sun) to 8:00AM

Extended quiet hours are implemented during December and April exam periods. Starting on the last day of classes, quiet hours are extended to 22 hours daily with only two hours for less quiet activities—Sunday through Friday 7-9pm and Saturday 9-11pm. During these two hours noise should not be excessive.

If you are concerned about noise within the quiet hours, please call your Service Desk [x3706(North) or x4311(South)] to report a noise complaint. Your call is kept anonymous and confidential.

Respect Hours are in effect 24 hours a day, 7 days a week.The right to a quiet living/learning environment supersedes your right to make noise.


Guest Sign InWho Qualifies as a “Guest”?Any non-resident of Brock University Residences. Students must accompany any visitors (guests and/or fellow residents from other areas) at all times. Students may only have guests for 6 nights per month, with no more than 2 guests on any occasion (i.e. do not invite groups of more than 2 friends to visit you in residence at any one time). Guests may not visit for more than 3 nights in a row. In the event of an extenuating circumstance, students may ask for permission from the Residence Life Coordinator to have a guest for more nights than indicated above. Students must be considerate of other students who share their living space while having guests and let their roommate/unit mates know when they will be hosting a guest. Guests must sleep in their hosts assigned living space and not in lounges or other common spaces.

How Do I Sign-In My Guest?Upon arrival, any guests in residence must be signed in (using valid ID) and issued a residence guest wristband at the North or South Service Desk or CJ’s Lounge. There is no charge to sign a guest in, and for the safety of everyone in the residence community, non-registered guests (i.e. guests who are found without wristbands) will be asked to leave residence and/or escorted from campus. If a guest is found without a wristband after 11pm, they may be asked to leave. Complete the form in advance by downloading it from https://brocku.ca/residence/living/publications/.

Orientation Week Guest GuidelineStudents are not permitted to have any non-Brock residence guests in the evenings during Orientation Week (from move-in Day until the following Monday). Students are permitted non residence guests during the day up until 6pm. Residence students may visit other residence buildings and should be accompanied by residents of that building. Residents are not required to sign in to other residence buildings. All residence students will be issued a wristband for the week, which will act as identification and for the purposes of admission to Orientation Week events. Students must wear their wristband for the entire week, students who remove their wristband will be responsible for paying for a new wristband.

January Guest GuidelineStudents are not permitted to have any non-Brock residence guests in the evenings during the first seven (7) days of school in January. Students are permitted guests during the day up until 6pm. Residence students may visit other residence buildings as guests of a resident of that residence.

If your guest needs a parking pass for the night, Brock

students can purchase one (using their flex dollars) for $10 for them at your Service

Desk when you sign them in! For longer term parking, please visit Parking Services

in PLZ 200.


Residence Service DesksNorth Service Desk: x3706 (Serves DeCew, Vallee, Earp, Quarry View residents)Located at Stairwell 14 of DeCew Residence

South Service Desk: x4311 (Serves Lowenberger and Village residents)Located in the lobby of Lowenberger Residence

Open 24 hours a day/7 days a week, the Service Desks are here to help. The Service Desk Staff will be able to answer your questions or will point you in the right direction. They also provide the necessary follow-up, including the dispatch of on-duty residence staff to handle concerns. The Service Desks are responsible for providing administrative services which include: providing keys & swipes for lockouts, calls for assistance from Residence Life Staff, calls for emergency assistance when needed (Ambulance, Fire, and Police), answering questions for residents and guests, taking maintenance requests, signing guests in, and sorting mail and packages - the Service Desks are the first response of most concerns and questions within our residences. If you have a question or concern of a sensitive nature, please note that the Service Desks provide confidential assistance and cannot give out any student information (phone numbers, room numbers, etc.) to ANYONE. This includes friends, parents and other departments in the University.

How to Report a Maintenance ReportWhen maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given.

To report a maintenance concern you should contact the appropriate Service Desk in one of three ways:

In Person

Village & Lowenberger: Go to the SSD located in the main lobby of Lowenberger Residence

DeCew, Vallee, Earp, QV: Go to the NSD located in DeCew Residence at Stairwell 14

By Phone

Village & Lowenberger: Call 905-688-5550 x4311 from your phone

DeCew, Vallee, Earp, QV: Call 905-688-5550 x3706 from your phone

By Email

Village & Lowenberger: Email [email protected]

DeCew, Vallee, Earp, QV: Email [email protected]

• The most efficient way to report maintenance is either by phone or in person

• Don’t wait to report maintenance issues until they become an emergency! Report them as soon as they occur, as most repairs are made during normal business hours (Monday-Friday 8:30am-4:00pm).

• Please be aware that problems are prioritized, and are usually responded to within three to five business days and students are given a slip reference number in their mailbox.

• Any Internet, cable, or phone problems should be reported directly to Information Technology Services at x4357 or via email to [email protected]. The ITS Help Desk is located within the Campus Bookstore and the Computer Commons.

• Whenever Brock University staff enter a room or unit, they are required to lock the door when they leave even if it was unlocked when they arrived so please take your keys with you at all times!


Maintenance ProblemsAll Residence General Problems and SolutionsWhen maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given.

Listed below are some common occurrences that you may encounter living in residence, and steps you can take to solve the problem, as well as, ways to obtain the information the Service Desk will need in order to help you:

Toilet Overflowing

Don’t ever flushed a clogged toilet

Is water spilling over the edge? Turn off the valve at the back of the toilet with a plastic handle on or near the wall

Clean up any and all water on the floor to prevent costly water damage

Use the plunger in your washroom until the water goes down

Plunging doesn’t help? Leave the water off, put a sign on the toilet, let your roommates know, and contact your Service Desk

Seeing bugs/ants?

Ensure your room/unit area is clean (bugs love trash!) If you haven’t been, be sure to empty garbage then vacuum and clean

Call the Service Desk. Make sure that you tell them how many bugs, where you see them, if others around you are having issues (if possible, bring a sample bug to the Service Desk)

Often pest control issues take a couple of weeks to resolve

Drain Clogged?

Remove any hair/food/debris that is sitting in the drain, keep pulling/cleaning until it is all out

Invest in a drain cover to stop hair/food/debris and reguarly clear all items from the drain cover

do NOT use Drano or other abraisve/harsh products as this can damage the pipes. If you are still having problems, call the Service Desk

No Power?

Is it the item that you have plugged in that is not working? Try another appliance. How many appliances are plugged in?

Check the reset buttons on any power bars to see if the power bar was tripped

Check other nearby outlets. Note if any lights are affected

Do other rooms around you have power?

Bathroom outlet? These are unqiue and have a TEST/RESET button on them. Try pushing the RESET button

QV kitchen? Check the outlet by pushing the RESET button

Otherwise call your Service Desk


Townhouse Problems and SolutionsWhen maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given.

Listed below are some common occurrences that you may encounter living in a Townhouse Unit, and steps you can take to solve the problem, as well as ways to obtain the information the Service Desk will need in order to help you:

Fridge/Freezer Not Cold?

Ensure that the fridge is set to mid-range temperature.

Ensure that the door is fully closing.

Ensure that the fan at the back of the freezer is not blocked by too many items in front of it.

Call the Service Desk to report the maintenance concern and have accu-rate information as to what is working and what is not.

Stove Burners/Oven not Working

Check that the burner rings are plugged in fully.

Check that the timer has not been set.


Not Hot Water?

How many people showered before you? (Does the tank need time to reheat?)

Check at least two other water sources i.e. Kitchen sink, bathroom sink, or shower to see if water is hot.

Is there any warm water or is it just cold?


No Heat?Unit is

Humid?

Check that your thermostat is set to heat and the fan is set to Auto.

Check to see what temperature the thermostat is set to and what the actual temperature is reading.

Check floor vents on all levels to see if the vents are open, and if any air is coming out at all. Is the air hot or cold?

Check if you have hot water.

Call the Service Desk as soon as possible to report a maintenance concern.

Door is Difficult to

Open?

As the weather changes, the metals in the door frame may expand and contract which can affect unlocking and locking your door.

When you are turning your key, gently pull the door toward you to allevi-ate pressure on the latch.

To prevent damage, or the door jamming, don’t slam the door. Pull it closed.


Lost Key(s) or Student CardsLost or found keys/student cards should be reported immediately to a Residence Service Desk for your safety and the safety of those around you. Charges for replacement keys and/or lock changes are billed to your student account. Lending any residence key or swipe card to anyone is prohibited. Students are not permitted to copy their residence keys or cards. Lending out your keys or attempting to duplicate them is considered a level 2 or 3 infraction. Please refer to your copy of the RCS or online for more detail on the infraction system. See below for information regarding temporary key(s)/swipes.

Keep Yourself and Your Belongings Safe!All windows, bedrooms, and front doors are equipped with locks, and it is essential that you take the precaution to make sure everything is locked when you leave your room/unit. Also if there are any locks in your room/unit/building that are not working properly, report them to the Service Desk immediately as repairs take place during normal business hours (Monday-Friday 8:30am-4:30pm). Failing to report a non-functioning lock, leaving a door unlocked or granting open access to one’s space will not be accepted as an excuse for any damage or infraction that occurs in a student’s space. Village front doors lock as soon as they are closed so always make sure to pull (not slam) the door closed tightly and be sure to have your keys with you as your unit mates will not always be there to let you in (and it is an unfair expectation to think they should be!). Slamming doors will cause the door to jam and become inoperable. All other buildings require you to lock the door with your key or swipe.

Locked Out? Your Service Desk can help you by signing out temporary key(s)/swipe! Progressive charges exist for taking out temporary swipes or keys from the Service Desks; a $5 per 24 hour fee is also applied. If you have lost your student set of keys and know that you will not find them within seven days, a lock change will be initiated at your expense. As noted above, report lost key(s)/swipes right away!

Replacing Your Student CardVisit the Brock Card Office during business hours to replace your lost/ stolen/damaged Brock ID Card. If your card has been lost/stolen/damaged during non-business hours, please proceed to your Service Desk to obtain a temporary card in order to access your residence room.

Office LocationMain Level, Thistle CorridorTH221A (across hall from the market entrance)Hours: Monday – Friday, 8:30 am – 4:30 pm

Lost/Stolen CardsTo replace a lost or stolen Brock Card bring a valid government issued Photo I.D. to the Brock Card Office and a new card will be issued to you for a $35 replacement fee. If you are living or working in a residence that requires swipe access you will be charged an additional $15 reprogramming fee to your student account by the Service Desk.

Damaged CardsTo replace a damaged card (either broken, or demagnetized) bring the damaged or broken card to the Brock Card Office (even if in pieces) and have a replacement card issued. The applicable replacement fee will be charged if you cannot turn in the damaged card at the time the replacement card is being issued. If your card has been willfully damaged (holes punched in magnetic stripe etc.), the applicable replacement fee will be charged.


Smoking on CampusSmoking is not permitted on campus except in “Designated Smoking Areas”. The use of e-cigarettes and vaporizers are considered to be smoking and must be used in a “Designated Smoking Area”

It is important to note that vaporizers, e-cigarettes (and other similar products) DO set off the fire alarm because of the by-product they produce. Alarms set off intentionally or due to a device of this nature will be fined by Brock and/or the St. Catharines Fire Department.

Designated Smoking Areas Designated smoking areas are identified by green signs and there are 17 areas across

• Village Residence—centre of the courts

• Lowenberger Residence—North East exit beside lot B

• DeCew Residence—north of Residence Road

• Vallee Residence—in the gazebo

• Earp Residence—north entrance by the rock garden

• Quarry View Residence—on the sidewalks surrounding the buildings

• Kenmore Centre—corner of Village Road and University Road

• Welch Hall—South West corner

• Thistle Complex—north east corner

• Schmon Tower—out front by the picnic tables

• Alumni Student Centre—Isaacs patio

• Mackenzie Chown –between B and C block, outside J block east entrance

• Central Utlities Building—north east side

• 573 Glenridge—outside back entrance (east)

• International building—outside south west entrance

• East Academic—outside building 1

Fire SafetyResidents, guests, and staff are expected to exercise care and good judgment with regard to their own personal safety and the safety of others. Students may be in violation of the RCS and/or other policies if they cause an unsafe situation for other students including, but not limited to, propping open exterior doors or tampering with light bulbs in hallways, stairwells or elevators.

Students are expected to ensure that their living environment is safe and free from life safety hazards. This includes:• Not overloading plugs• Using CSA approved, surge protected power bars and extension cords• Using the approved appliances only in approved locations and ensuring that items such as

curling irons or hair straighteners are unplugged when not in use.

Fire safety equipment must be respected:• Discharging fire equipment, interfering with the normal operation (e.g. covering, removing wires

or batteries), tampering with or using any fire prevention or detection equipment for any thing other than the intended purpose is prohibited.

• Attaching, covering or hanging items from any door closers, fire safety/detection equipment, or the wiring leading to it is prohibited. Students who fail to report a non-functioning life safety device may also be subject to disciplinary action.

Certain Items are not permitted in residence:• Candles, incense, or wax/oil lamps (including plug-ins) are not permitted in any residence. This

includes lighting/burning as well as possession. • Any student required to light or burn candles/incense based on religious grounds must seek and

receive prior written permission from his or her Residence Life Coordinator.• Using and/or storing any combustible fuels (i.e. propane tanks, lighter fluid, etc) (either empty

or full) indoors, or any appliance requiring combustible fuel (including fondue sets) is not permitted in any residence.

• See the Residence Community Standards and the Allowable Appliances document for more details.


All Residence Common Fire HazardsOver the years, we have discovered some very common household items that can be considered very serious fire hazards:

Halogen Lamps Bulbs become very hot and will start a fire if accidentally knocked over and/or left unattended.

Scented Plug-Ins

Always be sure to unplug if empty

If there is a night light built in and it starts flickering, unplug it right away

Plug ins that melt scented wax or oil are not permitted in residence

Hair Straightner/Curlers/Irons

Unplug every time you are finished as this will ensure that the item is off

Never leave these items unattended or on fabric surfaces

Propane Tanks/BBQs

Any appliances using combustable fuel cannot be stored or usd indoors

Only permitted in Village & Quarry View

Must be stored at least 10 meters from the building

Any found in disrepair, in close proximity, or in until will be removed

Smoking (Including e-cigarettes &

vapes)

Smoking is not allowed inside any Residence Building

Smoking is only allowed in designated areas on campus

AppliancesAre to be used in the kitchen are only, never left unattended while in use

Should be unplugged and/or turned offwhen not in use

Power BarsUse CSA approved power bars

Do NOT overload them!

Causing a fire alarm intentionally or due to misuse or smoking in

ANY residence will result in a $175-$2000 tampering charge, plus costs

associated with repair/reset of system and possible fines.


Traditional & Semi-Suite Residence Smoke/Heat DetectorsAll traditional and semi-suite residences are equipped with smoke/heat detectors in the bedrooms and hallways. Department of Residences staff will set off these detectors on the second Wednesday of each month to ensure that the detectors in your building are working properly. You are not required to evacuate during these tests and these tests alone.

You will be notified by email (to your Brock student email account) of the test time/date, signs will be posted on main entrances/exits and it will also be noted on our website as well as on the Brock Residences Facebook and Twitter accounts. Details are provided on how to tell the difference between our test and a real alarm.

Tampering with life safety equipment is a very serious offence that is addressed in the Residence Community Standards. It can also be enforced by the St Catharines Fire Department, with substantial fines (can be up to $2500 for tampering) levied directly against you, the occupant, in addition to charges from the Department of Residences. Smoke can cause death, so do not disconnect a smoke detector or ignore a beeping detector, as they are present to save lives.

Traditional & Semi-Suite Residence Fire SafetyAll residents must evacuate the building immediately when the fire alarm sounds. Please exit the building in an orderly fashion via the nearest fire exit. Close and lock bedroom doors as you are leaving, and please do not use the elevator. Once outside the building, go to the marshaling area as indicated to you by your Don. Do not

remain in doorways or near the building and please remain off roadways to ensure that fire trucks and emergency vehicles are not blocked. Remain outside the building until given the all clear to return by Campus Security Services. Please note: Your room may be entered by Department of Residences Staff, Campus Security Services and/or the Fire Department without knocking during an alarm.

Fire extinguishers are located throughout corridors in all Traditional Residences, usually near stairwells. Pull stations are located at all stairwell exit doors. If you discover a fire, activate

the nearest fire alarm pull station.

Every house and hall in traditional and semi-suite residences will have volunteer “Fire Wardens” who will assist in evacuations during fire alarms. Dons will ask for volunteers at their first community meeting in September, and all volunteers will receive 30-45 minutes of training about fire alarms so please follow their lead. They are trying to help you exit safely.

2018/2019 Traditional/Semi-Suite Residence Fire Alarm Test Dates• September 12, 2018

• October 10, 2018

• November 7, 2018

• December 5, 2018

• January 9, 2019

• February 13, 2019

• March 13, 2019

• April 3, 2019



Village Residence Fire SafetyIf a carbon monoxide and/or smoke detector goes off, residents are to evacuate the area in alarm immediately (may be the individual unit, a cluster of units or the entire court) and meet with other students from the affected area in the designated meeting place for all fire alarms except the posted monthly fire alarm test. Do not remain in doorways or near the building and please remain off roadways to ensure that fire trucks and emergency vehicles are not blocked. Remain outside the building until given the all clear to return by Campus Security Services. Please note: Your unit/rooms may be entered by Department of Residences Staff, Campus Security Services and/or the Fire Department without knocking during an alarm.

If you suspect carbon monoxide is present (detector activated and occupants experiencing nausea, fatigue, headaches) you need to leave the unit immediately. If you can, open up the windows to provide fresh air and leave the unit. Immediately contact your Service Desk from a separate location who will dispatch Campus Security to attend. Wait for help to arrive to assess the situation before re-entering the unit.Smoke/Carbon Monoxide can cause death, so do not ignore or disconnect a beeping detector, as they are present to save lives.

What Can Set off the Detector (Other than a fire)? • Smoking (of any kind, including vaporizers (“vaping”), e-cigarettes, etc.)• Tampering with, removing, covering, or hitting the detectors• Burning food• Walking away leaving appliances unattended while cooking• Using ovens, toasters, pans that have grease/food spills built up – causing smoke to occur

when heated• Using personal hygiene devices or aerosol products near or at the devices (i.e. perfume,

cologne, steam from hair dryers or hair straighteners)

What are the Consequences of Causing a Fire Alarm?• You will be sanctioned under the RCS – can be a level 1, 2, or 3 offence• You will receive a charge of $250 to cover the costs associated with the repair/reset of the

system • You will receive a $75 tampering charge + all costs associated with the repair/reset• When the University receives a fine from the St. Catharines Fire Department ($1650) for

the alarm, that fine will be forwarded to the individual(s) who caused the false alarm

2018/2019 Village Fire Alarm Test Dates• September 19, 2018

• October 17, 2018

• November 14, 2018

• December 20, 201

• January 16, 2019

• February 20, 2019

• March 20, 2019

• April 10, 2019

Quarry View Residence Smoke/Carbon Monoxide Detectors

How do you make sure the detectors work?

I set the detector off while cooking! Now what?

My detector is beeping without instigation! What do I do?

• Residence Facilities staff will enter your unit each month to test the detectors

• Advance notice is NOT provided

• A contractor does an annual test and check of all detectors in residence

• Do not take them down!

• Wave a dishtowel under the detector and open a window

• Cooking is NOT an excuse to tamper with the detectors

• Listen to any beeping or verbal messages from the detector, and from which room it is coming from

• Call your Service Desk to report beeping and give as much detail as possible


Village and Quarry View Residence Fire ExtinguishersEach unit is equipped with a fire extinguisher in the vestibule/entranceway to the unit. The extinguisher must be left in the mount, as emergency personnel must be aware of the extinguisher location within the units. Tampering with fire extinguishers for any purpose other than the control of a fire is prohibited and could lead to financial consequences. Tampering includes removing the metal safety pin, removing the plastic seal holding the metal pin in place, discharging the fire extinguisher and/or lost extinguishers. If an extinguisher is discharged or lost, contact the Service Desk immediately so that a replacement can be given and/or clean up can be arranged. If an extinguisher is taken because the unit front door is left open/unlocked, the occupants of the unit are responsible!

Regular inspections of unit/rooms will occur (see important dates for timing) to make sure that they are kept in a reasonable condition and that the fire and life safety equipment is working properly. Students will be notified if special entrance is required for non-emergency maintenance. No notice will be given for emergency maintenance, monthly detector testing, or for requested maintenance. STUDENTS CANNOT REFUSE ENTRANCE TO UNITS FOR MAINTENANCE, DETECTOR TESTING, EMERGENCIES OR REGULAR INSPECTIONS.

Quarry View Residence Smoke/Carbon Monoxide DetectorsEach Quarry View townhouse unit is equipped with a combination smoke/carbon monoxide detector on each level. Department of Residences staff will enter your unit once monthly to ensure that the detectors and fire exits in your unit are working properly. Tampering with life safety equipment is a very serious offence that is addressed in the Residence Community Standards. It can also be enforced by the St Catharines Fire Department, with substantial fines (can be up to $2500 for tampering) levied directly against you, the occupant, in addition to charges from the Department of Residences. If you suspect carbon monoxide is present (detector activated and occupants experiencing nausea, fatigue, headaches) you need to leave the unit immediately. If you can, open up the windows to provide fresh air and leave the unit. Immediately contact your Service Desk from a separate location who will dispatch Campus Security to attend. Wait for help to arrive to assess the situation before re-entering the unit.

Smoke/Carbon Monoxide can cause death, so do not ignore or disconnect a beeping detector, as they are present to save lives.


For Quarry View Students, please refer to page 26 for fire safety.


Cleaning StandardsResidence Cleanliness InspectionsHere at Brock University we are proud to offer well-maintained residences for you to stay in. Part of this maintenance includes ensuring that residences remain clean throughout the school year and are left clean on move out. For this reason, we have several inspections that take place throughout the year, during which Department of Residences staff enter your Unit/Bedroom/Washroom and rate the level of cleanliness. These cleanliness inspections exist in order for you to live in a safe, secure and healthy environment, and we encourage you to view them as a positive experience. Residents are responsible for bringing their own cleaning tools and products and for using products as directed on the label and only on the surfaces suggested. It is important to discuss standards with your housemates, roommates and bathroom-mates early on so everyone has the same expectations and cleanliness is maintained from the beginning. If you fail an inspection, a follow up inspection will be scheduled. It is our hope that the level of cleanliness will have improved prior to this inspection, but if it has not, we are required to send custodial services in to clean at your expense. Residence students are expected to maintain an acceptable level of cleanliness in all living spaces, shared or personal. The Department of Residences will conduct regular inspections of all student living areas to ensure that all areas are kept clean and tidy so that damages and health issues do not arise due to lack of proper cleaning. Inspections will be conducted approximately five (5) times throughout the academic year. Students will receive email notification to their Brock email account from the Residence Facilities Team the week prior to inspections. The dates will also be published in advance on the residences website - they will be noted on the “events” section.

Issues of cleanliness can be documented at anytime including but not limited to: • Fire extinguisher checks• Preventative maintenance and maintenance calls• Winter break shut down• Anytime a Brock staff member identifies an issue when they are in a unit/ bedroom/

washroom.

Cleanliness standards are also outlined online and on inspection forms for student reference. All residents share equal responsibility for the cleanliness of common areas. Roommate conflicts WILL NOT be considered as justification for cleanliness issues. All areas will be assessed and given a ranking from 1 (health concern)-10 (excellent). A ranking of 5 or below will be considered a failure. A ranking of 6 will be considered as a marginal pass wherein conditions must be improved prior to the next inspection. If areas have not improved consecutively ranked at level 6, residents will receive a level 5 (fail).

Bedroom and Unit Cleanliness InspectionsStudent bedrooms and townhouse units are also required to maintain a minimum standard of cleanliness. Inspection failures will be subject to an administration fee (typically $10/student) and subsequent re- inspections. Students who are unable to maintain minimum cleanliness standards in their living areas will be subject to disciplinary and educational sanctions.

All charges for failed inspections will be placed directly onto the student account. An email will be sent to the student’s Brock email account providing notification that the charge has been placed on the account.


Inspection Dates for 2018/2019Townhouse Inspections Traditional & Semi-Suite Inspections

Sept. 24, 2018 - Sept. 28, 2018 Oct. 1, 2018 - Oct. 5, 2018

Nov. 19, 2018 - Nov. 23, 2018 -----Winter Break Inspections-----

-----Winter Break Inspections----- Feb. 11, 2019 - Feb. 15, 2019

Feb. 4, 2019 - Feb. 8, 2019 Apr. 1. 2019 - Apr. 5, 2019

Mar. 25, 2019 - Mar. 29, 2019

Inspection Failure ConsequencesAs per the Residence Cleanliness Standards, students receiving a failure may expect the following consequences:

First Failure

• Students whose unit fail their first inspection will be subject to a $50 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only). Bedroom failures also apply for students in traditional and semi-suite residences.

• The unit will be re-inspected approximately seven to ten days later and units that still fail will be cleaned by university custodial staff at the students’ expense.

• In addition, students will receive one disciplinary point, and will be given a warning regarding cleanliness standards.

Second Failure

• Students who fail their second inspection will be subject to a $50 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only).

• The unit will be re-inspected approximately seven to ten days later and units that still fail will be cleaned by university custodial staff at the students’ expense.

• In addition, students will receive one disciplinary point, and will be placed on probation.

Third Failure

• Students who fail their third inspection will be subject to a $100 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only).

• In addition, students will receive two disciplinary point, one for violation of the cleanliness standards, and one for failure to comply with staff (due to the repeated violation) and will be suspended from residence for an amount of time not to exceed one week.

Fourth Failure

• Students who fail their fourth inspection will be subject to a $150 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only).

• In addition, students will receive three disciplinary point, one for violation of the cleanliness standards, and two for failure to comply with staff (due to the repeated violations) and will be evicted from residence for the remainder of the school year.


Traditional & Semi-Suite Cleaning Standards and TipsIt is important that residents of Vallee, Earp and Lowenberger are aware that they are responsible for cleaning not only their bedroom but also their shared bathroom. It is the residents’ responsibility to supply toilet paper and cleaning tools & supplies themselves. It is important to note that residents of DeCew are NOT responsible for cleaning their shared bathroom. The University has custodial staff who will ensure that DeCew washrooms are clean and stocked with toilet paper; however, it is the residents’ responsibility to keep their bedrooms clean. TIP: use a shower caddy in DeCew, please do not leave personal items on countertops. It is important to discuss standards with your roommates and/or bathroommates early on so everyone has the same expectations and cleanliness is maintained from the beginning.

Townhouse Cleaning Standards and TipsAll Townhouse residence students are expected to keep personal and shared living areas, as well as, the exterior of their room/units clean and ensure regular removal of garbage and recycling.

Townhouse residents are responsible for bringing their own cleaning tools and products as well as for using products as directed on the label and only on the surfaces suggested. (ie. Oven cleaner only in the oven). It is important to discuss unit standards with your housemates early on so everyone has the same expectations and cleanliness is maintained from the beginning. It is highly recommended that you develop a cleaning schedule together to divide responsibilities equally.

Dishes Dishes clean best when each student does hiséher own dishes, but that you also set timelines to when they need to be washed by (ex. Daily before the next meal). Also deciding whether or not you dry with a cloth or leave them out to dry.

Oven Ovens should be cleaned monthly. Grocery stores provide oven cleaners, and simply follow the cleaning instructions. You can also reduce build-up by lining the base of the oven with tin foil.

Stove Top Wipe stove tops after each use. Aluminum drip pans under burners also reduce build-up, and change easily once residue builds-up. Build-up is also a fire hazard.

Fridge Wipe fridge and freezer monthly with cloth and dish soap. To reduce odor, an open box of baking soda heps absorbing any odor. Make sure dials are always between 4-5. Throw out any expired, old, or moldy food.

Storage Your storage room should always be kept organized. If you are in Village, DO NOT pile items over/in front of the access hatch as Maintenance Staff must always be able to access the utility room should the need arise, so the door must always be accessible. • Courts 1-6: the access hatch is in your storage room floor • Courts 7-12: the access hatch is in your living room wall


Suggested Cleaning Supplies For All ResidencesBathroom

• Toilet bowl cleaner & toilet brush

• Non-abrasive tub/shower cleaner

• All-purpose multi-surface cleaner

• Sponges• Gloves• Cleaning cloth• Mop & bucket• Laminate/tile floor

cleaner• Boom & dust pan

Bedroom• All-purpose cleaner• Cleaning cloth• Duster• Small garbage bags• Vacuums are available

for temporary sign-out at the North Service Desk and South Service Desk at no charge. Students in Quarry View may wish to bring their own vacuums if they don’t want to walk to the North Service Desk to borrow a vacuum. Students in Village residence are provided with central vac.

Kitchen• All-purpose cleaner• Cleaning cloth• Sponges• Large garbage bags• Oven cleaner• Oven drip trays and

burner drip trays• Broom and dust pan

Sample Chart, designed for Village units, for cleaning schedule:Unit Area Week 1 Week 2 Week 3 Week 4 Week 5

Vestibule A Room B Room C Room D1 Room D2 Room

Mail Floor Bathroom

B Room C Room D1 Room D2 Room A Room

Kitchen Area C Room D1 Room D2 Room A Room B Room

Living Room D1 Room D2 Room A Room B Room C Room

2nd Floor Bathroom

D2 Room A Room B Room C Room D1 Room

A printable and more detailed cleaning schedule can be found at:https://brocku.ca/residence/living/publications/

Helpful tipsVacuum• Pick up larger

items• Empty container

in personal vacuums

Bathtub• Ensure doors/

curtains are always closed

• Scrub tub with cleaning supplies

• Always use exhaust fan to avoid build-up from humidity

Toilets• Do not flush non-

flushable items (ex. tampons, condoms)

• Use toilet brush• Wipe seat and rim

down

Garbage & Recycling• Take out as

soon as its full to the nearest dumpster/floor’s garbage/recycling container

• DO NOT leave outside of room/unit

• Rinse out jars, bottles, or cans


Garbage and RecyclingYou are provided a garbage and recycling bin in each residence bedroom. It is your responsibilty to dispose of collected items properly.

Recycling & Conserving Tips!• Buy second hand textbooks or download

legal online textbook copies to save paper

• Wash old jars and containers and reuse them

• Use a reusable water bottle/travel mug instead of buying bottled drinks or a new coffee cup

• Turn off lights in bedrooms, common rooms, and washrooms when they’re not occupied or while there’s daylight

• Use lights only when needed

• Plug electornics into a power bar, and turn the power bar off when not in use

• Keep fridges well stocked, as it is easier to cool a full mini-fridge down than an empty one

• Reduce shower times to save water = a 5 minute shower wastes about 100L of water

VillageGarbage and recycling containers are located: between Court 1 &2, behind Lowenberger Dining Hall, and infront of Court 10 driveway. Recycling is single stream (you don’t sort your recyclables).

DeCewThere are garbage and recycling bins in every lounge on every floor.

Lowenberger and EarpGarbage rooms are located on each floor near the lounges with garbage and recycling bins.

ValleeGarbage and recycling bins are placed throughout the hallway.

Quarry ViewGarbage and recycling containers are located behind Blocks 2 & 6.

For more information, visit our website:

brocku.ca/residence/buildings-and-amenities/garbage-and-recycling/


Heating and CoolingIt is important for you to be comfortable in residences, and the Department of Residences and the Service Desk Staff are here to help you. Remember that you are sharing an environment with others, which may mean that the temperature at which you are comfortable is not the same as the temperature at which they are comfortable.

Here are some hints to help manage temperature:

Too Cold?• Open blinds to let the sun in! • Remember to dress accordingly, wear

sweaters and use extra blankets• If A/C is on, see if you are able to close

any vents in room or adjust thermostat if possible

• Space heaters are not permitted in residence as they are a fire safety hazard

Too Hot?• Close the vent in your room (when heat

is on)• Close windows and blinds during the

day to keep the sun out• If it is cooler at night, open windows at

night to let fresh air in • Use a fan to help circulate the air

Traditional & Semi-Suite Temperatures in these residence buildings is set from one central location called a “set point” which is typically set at 21°C. Since we are only able to have one mode, the heating will be on throughout majority of the academic year.

Students do not have the ability to control their own temperatures. There is a thermostat in the room to indicate the temperature of the room. You can help manage the temperature by following the tips provided.

In some cases, there is a fan control where speed can be adjusted and/or by increasing/decreasing the temperature setting a few degrees the fan will run continually or be shut off (thereby controlling the temperature slightly). To do this, ensure that you and your bathroom mate have the thermostat set to the same temperature.

Townhouse Heating and CoolingIt is important to note that living in a townhouse unit means that you have full control over your heating and cooling via your thermostat. Your thermostat will have three main settings, Heat, Off and Cool. There will also be two settings for the fan, Auto (fan will turn to maintain the temperature you have set on your thermostat) or On (fan is running constantly). Ensure the fan is set to Auto.

Winter Months: HEATING MODE• Set your thermostat to 20°C (68°F) “AUTO”

and fan to “AUTO” mode. NEVER turn your thermostat to Off or Cooling, as this could cause the pipes in your unit to freeze and then burst causing extensive damage. You will be held financially liable for thousands of dollars in repair bills.

Warmer Months: COOLING MODE• DO NOT set your thermostat below

20°C (68°F) as this could cause the air conditioning unit to freeze up and no longer work. Repairs needed due to damage as a result of a freeze up could result in damage charges to the occupants (can cost upwards of $3500).

Thermostats should always be set in the range of 18°C-22°C


Laundry ServicesStudent Card-activated laundry facilities are available throughout the residence system, using students’ flex-dollars. The locations of these laundry facilities are as follows:

Village:Laundry facilities are located in Lowenberger Residence on the main floor of the building near the public washrooms.

Lowenberger:The laundry room is located on the main floor of the building near the public washrooms.

DeCew:Laundry facilities are located in the basements of stairwell 5 and stairwell 18.

Vallee:Laundry facilities are located in the basement. Take the elevator down to floor one, and turn right.

Earp:Laundry facilities are located in the basement. Take the elevator down to “B”, turn right, and it is down the hall and on your right hand side.

Quarry View:Laundry facilities are located in Block 3 (side entrance) or Block 5 (side entrance). Use your student card to swipe into these areas.

Laundry How-ToStep 1:Sort your clothes!

• It is important to read clothing tags. Separate into categories: whites, brights, darks, delicates.

• Whites = basic t-shirts, white socks, underwear, sheets, pillowcases and all other plain white clothes or linens.

• Brights = coloured clothing items that you don’t want to fade.

• Darks = dark socks and underwear, dark shirts, dark pants and jeans.

• Delicates = wool garments, sweaters, satin or any high end fabrics. It may be best to hand wash these items.

Step 2:Pay with Flex machine

• You will find a Flex dollar terminal in each laundry room.• Swipe your card, then pick your machine number.

Step 3:Load the machine

• Ensure that the clothes are evenly distributed throughout the tub so that you don’t have an “unbalanced load”.

• Don’t stuff too many clothes into the machines or they won’t be washed properly.

• Put detergent in the tub with the clothes.• Select the appropriate setting and turn on the machine.

Step 4:Time to dry!

• Clean the lint filter of the dryer before putting your clothes in.• Add fabric softener sheets (1 per load) before beginning the

cycle.• Just like the washer, don’t overload the dryer.• Hang delicates out to dry to avoid ruining the garment with

the harsh heat of the dryer.

Step 5:Fold your laundry!

• Begin folding immediately to help reduce wrinkles.• Never hang sweaters or articles of clothing that are form-

fitting or they could stretch. Always hang button-down shirts to avoid wrinkles.

You are responsible for providing your own laundry products! Please report any malfunctioning machines to the Service Desk Right away!

Cost per wash or dry: $1.75


Getting Along with RoommatesIf you are experiencing dificulties with roommates, there are several steps you can take to resolving any issues. Some steps you can take are:1. Talk to the roommate and let them know the issues you’re experimenting2. If the situation is consistent after talking, approach the roommate again to discuss why

the issue keeps continuing3. Talk to your Don and they can help further (talking to the student, holding a mediation,

provide some tips, etc.)

Roommate Mediation Roommate mediation is an assisted dispute-resolution process in which you and your roommate discuss your concerns in a controlled and respectful manner in the presence of your Residence Life Staff.

Room Switches We are committed to roommate mediation as a part of our dispute-resolution process. We will not simply arrange for a room switch as a solution. In a small number of case-by-case cases, if the mediation is not successful, the Residence Admissions Office will take into consideration of room switches depending on availability.

Unfortunately, if your parents call regarding any situation in residence we are unable to discuss the matter with them due to the Freedom of Information Privacy Policy Act.

Damage Charges and BillingDamages include any costs associated with physical damage, whether intentional or accidental, replacing missing furniture and/or fixtures, cleaning charges etc. Any damages that occur within your unit, bedroom and washroom will be billed accordingly:

Single RoomWill be billed to the occupant only

Double RoomIf no student claims responsibility, both students will be billed equally unless the Department of Residence staff determines one students to be solely responsible

Common AreasIf no student claims responsibilty, all students will be billed equally unless Department of Residence determines specific studnt(s) to be fully responsible

Students must report damages to the Service Desks immediately. Every student is responsible for reporting damage(s) in a timely manner so that action can be taken immediately and further issues or charges are avoided. Emergencies outside of normal hours can result in significant overtime costs and these charges may be assessed to the occupants. Damages are identified throughout the year and charges are billed monthly to student accounts. At the end of April, once all residents have moved out, Department of Residences Facilities staff will be conducting an inspection in every room/unit to assess the state of cleanliness and repair. No one other than Department of Residences Facilities staff will enter the room/unit until after the inspection has been done. Conditions will be compared against your move-in Inventory and Condition Report and damages assessed accordingly. Damages will be billed through your student account and you will receive an e-mail notification to your Brock email account of these charges by end of June 2019.


Winter BreakDecember 21, 2018 - January 6, 2019Residence is provided from Sept. 2, 2018 to either noon the day following your last examination, or at noon on Dec. 21, 2018, whichever occurs first, and from noon on Jan. 6, 2019 to conclude either at noon the day following your last examination, or at noon on Apr. 25, 2019, whichever occurs first. The University fully closes the day following the last exam until classes start the first week of January. The University may grant an extension agreement during Winter Break for students whose circumstances, in the opinion of the University, require them to remain in residence. The University will collect a fee for each week (or part thereof) the student remains in residence during the Winter Break...”.

For students who have an academic or varsity team requirement OR an international flight home (was booked prior to knowing the exam schedule) where they have a need to stay beyond their expected departure date an extended stay will be considered. An Enxtended Stay Form request, with required documentation must be submitted frok Nov. 1 - 30. If submitted after Nov. 30, a $50 late fee will be required (and the request may not be granted). This can be done through your my.brocku.ca portal, select “Residence Portal” and select “Request Extended Stay”.

Full details will be sent to residents’ Brock email in early November.

April Move OutStudents must vacate their room no later than noon on the day following their last April examination or no later than noon on Thursday, April 25th, 2019, whichever occurs first.

For students who live a long distance away, extensions of up to four hours may be granted upon request to the Facilities Supervisor. For students who have an academic requirement OR an international flight home (was booked prior to knowing the exam schedule) where they have a need to stay beyond their expected departure date an extended stay will be considered. An Enxtended Stay Form request, with required documentation must be submitted frok Mar. 1 - 30. If submitted after Mar. 31, a $50 late fee will be required (and the request may not be granted). This can be done through your my.brocku.ca portal, select “Residence Portal” and select “Request Extended Stay”.

Full details regarding April move out will be sent to your Brock student email account by the end of February.

Early Withdrawl from ResidenceStudents who decide to withdrawl from residence early can do so by loging into their my.brocku.ca portal, select “Residence Portal”, and select “Request Early Departure.

Students MUST vacate their room no later than noon on the following day of their last exam.Winter Break Policy: brocku.ca/residence/important-information/winter-break-closure/

April Move Out Policy: brocku.ca/residence/moving-out/end-of-term-notice/end-of-winter-term-notice-april

Early Withdrawl Policy:brocku.ca/residence/moving-out/early-withdrawal/

Did You Know?• Bedrooms must be

returned to the orginal set up when you moved in

• There are exam quiet hours (22hrs/day)

• No guests permitted during exams

• There are no volunteers to help at move out


Resources on Campus905-688-5550 + 1 +Department Location Extention

Aboriginal Student Services Thistle Hall, 1st Floor 5774

Brock Campus Store PLZ 200 5583

Brock Card Office TH 221A 4770

Brock Central ST 3rd Floor 3052

Brock International GLB 208 3163

Campus Security - Emergency Kenmore Center 3200

Campus Security - Non-Emergency Kenmore Center 4300

Faith and Life Center DEC R216/217 3134/3977

Human Rights and Equity DEC 212/213/214 6859/5454/4387

Information Technology Services PLZ 200 4357

Library ST 2nd Floor 4583

Parking Services PLZ 200 4309

Personal Counselling Services ST 4th Floor 3240/4750

Recreation Services Walker Complex 4060

Residence North Service Desk DeCew St. 14 3706

Residence South Service Desk Lowenberger Lobby 4311

Sexual Violence Support DEC 214 4387

Student Accessibility Services ST 4th Floor 3240

Student Equity and Inclusion TH 252B 4195

Student Health Services Harrison Hall 3243

Student Justice Centre Food Bank General Brock

Student Life MCA 204 6321

Student Success Centre TH 1st Floor 5774 Support Services for Students in NeedNiagara Regional Police 911

Distress Centre of Niagara 905-688-3711

Kids Help Line 1-800-668-6868

Sexual Violence Support Centre 289-990-7233 (Text only)

Support Team (Niagara) 1-800-263-4944

COAST 1-866-550-5205 press 1

1812 Sir Isaac Brock WaySt.Catharines, ON, L2S 3A1

Phone | 905 688 5550Department of Residence x3370North Service Desk x3706South Service Desk x4311

Fax | 905 688 0797

Email | [email protected]

Department of Residences

Documents

2018-2019 Residence Handbook - Brock University · your building and room number/letter to help volunteers transport your belongings to you designated room (eg. John Smith DEC 1341A-1)