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Page U.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
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Page U.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
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International Experience 40+ years
Global Coverage 120,00 destinations served in 220 countries and territories
Regional Air HubsBahrain, Cincinnati, East Midlands, Hong Kong, Lagos, Leipzig,
Singapore
Vehicles ~ 62,000
Facilities ~ 4,500
Service Points ~ 35,000
Employees More than 100,000
Customers Over 2.8 million
Shipments ~ 150 Million per year
Page U.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
We're committed to using our international expertise and world-class service to ensure our customers’ success…
YOUR SPECIALISTS IN INTERNATIONAL
“No one knows the world like we do”
Global Expertise
With major hubs in every region and custom brokers in more countries than anyone, we are the largest, most experienced, global provider – meaning our certified international specialist can offer:
• Worldwide reach
• Local knowledge
• Unparalleled regional capability
• Training
• More than 40 years of international shipping know-how
Service Excellence
“The relentless pursuit of service quality is our DNA”
We tackle proactively, offer real-time visibility, optimized global routing and in-house customs – meaning more efficient, personalized service that offers:
• Quality• Reliability• Speed• Flexibility• Customs expertise
International Focus
“International isn’t just part of our business. It is our business”
Our network now offers U.S. customers more flights, with more pickup and delivery options – and we‘re dedicated to delivering the world with a smile, bringing you the benefits of our:
• Network• Connectivity• Commitment• Helpful attitude
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Page U.S. Government Sales & Support | 2015
Small Parcel Express Pricing for Over 220+ Countries including Puerto Rico and Guam
Heavyweight Express Pricing for Over 220+ Countries including PR, Guam, AK and HI
Approved Vendors Receive Full Contract Program Pricing and Support• Minimal assessorial charges, including full fuel waiver• 166 International Dim Factor for all Shipments• 24/7 Network Visibility• Control Tower customer service support
No Contracts or Revenue Commitments
Annual Pricing Updates in October
Commercial Pricing Available
U.S. Government Sales and Support
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Control Tower Approach Applied Project Management Proactive Monitoring & Analysis / Quality
Control Risk Management / Contingency Plans Continuous Process Improvement
Contract Names & Endorsements For 2016
• TDS:HTC611-14-R-C004• Polar Air Cargo Inc.• PAZC SCAC Code
• FY 16 IHAT – International Heavy Weight Tender 060115
• Polar Air Cargo Inc.• USTRANSCOM Heavyweight Service
• CAT “A” : HTC7 11-13-D-C005• MIAMI AIR International• MAIT SCAC Code
Page U.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
DHL Express –Government Programs Worldwide Coverage – 120,000 Destinations
in more than 225 Countries with 36 Hubs and over 4,700 Bases
Experienced Global Network Servicing all Unified Combatant Commands
First in Service in Iraq and Afghanistan Contingency Plan Triggers to Mitigate
International Risks Approved ITAR carrier Approved ISO carrier Dedicated Program Management to Design,
Implement and Support Customized Solutions
Any Size. Any Weight. Anywhere.
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Page U.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
Heavyweight Express Capability
ITAR Capable DSP-5, DSP-73, DSP-61 and Import Exemptions for Repair and Return
Service to OFAC Embargoed Countries (License Req.) Dangerous Goods in Accordance with IATA Standards
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Page U.S. Government Sales & Support | 2015
Our Warfighter Support team provides best in class customer service and support for all our Government customers and Vendors. Located in Plantation, FL, they coordinate efforts with Program Management functions located in the US, Europe, Japan and Bahrain.
Customer Service personnel to support track and trace, spot quotes and operations support coordination in the US and overseas.
Operational project management functionality to support specialized movements and charters.
Staffed with export and import experts, including in-house licensed customs brokers that ensure DHL’s customers are compliant with all export and import regulation.
[email protected] 888 DHL X DOD (888-345-9363)www.DHL-usa.com/USGOV
U.S. Government Sales and Support
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DHL DANGEROUS GOODS TEAM
"DHL Express and its partners are committed to the safe and reliable transportation of Dangerous Goods. DHL Express will maintain the highest standards within the industry by continuously improving our dangerous goods product and services and seek new
opportunities to grow our business.
Dangerous Goods Sort Operations Handling Agent
Denise Ward
Dangerous Goods Specialist
Jesse Fife
Dangerous Goods Specialist
Kevin Davis
Senior Dangerous
Goods Expert
Jennifer Plank
Director of Network Air Operations Compliance
Steve Elkins
Dangerous Goods Senior Expert
Sharon Hodge
Manager of The Americas
InternationalDangerous Goods
Hotline
Shawn Pandorf
DHL Express and its partners are committed to the safe and reliable transportation of Dangerous Goods. The DG groups role is to work with the customer to make sure that all questions are
answered on the product and to provide ongoing support.
[email protected] = Email Address
Thank you for your time!
