2016 Course Catalogicatt.net/website/wp-content/uploads/2016/06/ICATT... · 2016 Course Catalog ICATT Training . ICATT Training – Course Catalog – Proprietary 2 ... retain customers,

ICATT Training – Course Catalog – Proprietary 1

Helping you build a foundation for success!

2016

Course Catalog

ICATT Training


Find Out More about ICATT Consulting Training Solutions

For the latest course information and detailed course descriptions, visit http://icattnet.com/wp-

content/uploads/2016/02/ICATT-Training-Catalog-2016.pdf. To speak with an ICATT training

consultant, call 1-888-501-6062.

Dear Prospective Client:

Increase your revenue, improve productivity, provide

outstanding customer service, retain customers, and develop

employee morale. We’ve all heard these words in our

professional careers. How close are you to achieving your

expected results? Simply put, how prepared are you and

your company to meet the challenges ahead?

ICATT Consulting customizes training to meet your

company’s needs. We can help you forge ahead, establish

new horizons, and build a solid foundation for success. We

can provide customized training for your staff, provide new

and cutting edge self-paced learning, as well as offer a wide

variety of training solutions.

Attracting, retaining, and developing the right people can be

major challenges. When you choose ICATT Consulting, you

gain immediate access to highly skilled professionals

determined to provide the highest quality work with the

highest standards.

Contact us today at [email protected]

Sincerely,

Connect with ICATT Consulting, Inc.

E-mail: [email protected]

Web: www.icatt.net

Toll-free: 1.888.501.6062

International Training

ICATT offers training worldwide.

Contact our international team today at

1.888.501.6062

Invest in your human capital with

the help of ICATT Consulting!

We tailor our courses to meet the

specific needs of your organization.

mailto:[email protected]

mailto:[email protected]


About ICATT Training

ICATT offers instructor-led and self-paced training options for all of the courses

available. ICATT utilizes best practices and proven instructional design methodologies

in the design of each course. Developed by a team of instructional designers with

extensive expertise in a wide variety of specialties, our courses help thousands of

professionals each year. Instructor-led courses can be taught on employer site or at a

separate off-site location at the discretion of the employer. Self-paced courses are

also available.

Course Design

Our instructor-led courses take an immersive, experiential approach to learning. Their

design incorporates proven adult-learning principles and focuses on interaction and

skills application to ensure that learners acquire relevant and directly applicable

workplace knowledge and skills.

Our course format includes:

• Interactive discussions / real-world experiences

• Hands-on individual exercises

• Facilitated group exercises

• Peer to peer learning opportunities via relevant activities

ICATT instructors are the best in the industry. They have mastered the art of

instruction which includes intense preparation, highly engaged presentation, on-going

communication, and post-instruction evaluations. ICATT instructors know how to

adapt the presentation of material based on participant skill level, professional

experiences, and levels of engagement.

ICATT also offers a self-paced format for all of our courses. ICATT’s self-paced learning

options are designed to supplement and extend instructor-led courses; provide

focused training; and support those who need immediate, just-in-time training.

To view available courses, go to http://icattnet.com/wp-

content/uploads/2016/02/ICATT-Training-Catalog-2016.pdf.


Table of Contents

Communication Skills Dynamic Communication & Interpersonal Skills 5 Cross Cultural Communication Skills 5 Constructive Conflict Resolution 5 Applying Emotional Intelligence at Work 5 Effective Electronic Communications 6

Project Management / Program

Management Fundamentals of Project Management 6 Agile Project Management 6 Develop a Winning Project Proposal 6 Developing a Business Plan 7

Team Building Assembling Quality Teams 7 Managing High Performance Teams 7 Systems Thinking 8 Accountability 8 Conduct Effective Meetings 8

Human Resource Management Talent Retention Strategies – Succession Planning 9 Selecting the Right Talent 9 Essentials for Workplace Success 9 Managing Stress 9 Creating & Sustaining an Ethical Culture 10 Workplace Ethics 10 Time Management 10 Business Writing 101 11 Building Success through Excellent Customer Service 11 Harassment Training for Supervisors 11 Preventing Sexual Harassment in the Workplace 12

Leadership Leadership Skills for New Leaders 13 Negotiation Skills 13 Effective Delegating 13 Power Networking 14 Leading Change 14 Collaborative Leadership 15 Partnering 15 Leading in a Virtual Environment 15 Motivating Employees 16 Managing Union Employees 16

Diversity & Inclusion Creating an Inclusive Workplace 17 Maintaining a Respectful Workplace 17 Leading a Diverse Organization 18 Cultural Competence 18 Bridging the Generation Gap 18

Quality & Process Improvement Introduction to Quality 19 Continual Process Improvement Strategies 19 Managing with Facts 19

Performance Management Evaluating Performance 20 Coaching & Mentoring 20 Effective Strategies for Poor Performers 20 Strategic Planning 21

Training & Development Instructional Systems Design Methodology 21 Scenario-Based Training 21 E-Learning Fundamentals 22 Designing Powerful Presentations 22 Effective Technical Writing 22 Mastering the People Side of ISD 23

ICATT Training Catalog Matrix ICATT Training Catalog Matrix 24


Dynamic Communication & Interpersonal Skills One Day (8 hours)

Overview When co-workers or customers interact with you, are they walking away “bragging” about how well they were treated and the great service they received? Do they feel you have anticipated and responded to their needs? Do you measure your results and apply necessary changes to improve your performance? It can be difficult when several competing sources are putting demands on your time to provide this high level of service. Objectives: 1. Define communication success. 2. Exhibit three active listening techniques. 3. Demonstrate four style techniques when employing

written skills. 4. Describe three rules of effective electronic

communication. 5. Effectively demonstrate techniques for a successful

phone conversation. 6. Integrate two tools for winning support from others.

Cross Cultural Communication Skills One Day (8 hours)

Overview Businesses of our time are global in nature as they

include people from countries around the world. The

people from different countries bring with them their

respective cultures that shape the diversity of

workplaces. It requires skills to communicate across

cultures. The ways you approach and treat people of

other cultures facilitate communications. Effective

communication in such diverse working environments is

key for the success of the organization.

Objectives: 1. Discuss how culture impacts communication. 2. Understand how to avoid communication breakdowns

due to cultural gaps. 3. Identify different communication etiquettes among

cultures. 4. Identify effective communication skills across diverse

cultures. 5. Discover the role of cross cultural communication

skills in global business 6. Practice strategies for developing communication

skills in diverse workplaces.

Constructive Conflict Resolution One Day (8 hours)

Overview Conflict makes most of us uncomfortable. But there are ways to turn it around to a beneficial part of the workplace landscape. First, we can even the playing field to a fair match. Respectful language, confidentiality, ground rules, and clarification of consequences of the conflict NOT being resolved are key. Reducing the over-all stress in the workplace can be another effective step, as high stress levels tend to worsen conflict. Sometimes we forget that people are generally out to protect their own interests, not to attack others. This interactive course will give participants the opportunity for hands-on practice and personal enlightenment from a brief survey. Objectives: 1. Describe strategies to create a safe environment for

resolving conflict. 2. Practice questioning techniques to find common

ground among parties. 3. Determine ways to separate the issue from the

person. 4. Practice techniques to control emotions when they

risk loss of control. 5. Practice using constructive phrases and phrasing

during conflict. 6. Describe how to extrapolate values from statements

made. 7. Describe steps to solidify workplace relationships

after a conflict, including forgiveness.

Applying Emotional Intelligence at Work One Day (8 hours)

Overview This course explores another type of intelligence--emotional intelligence (EQ). Topics covered in this course include: defining and comprehending EQ, why EQ is required for success in today’s work environment, the four EQ key skills, and gaining greater insight into your own EQ and how to improve upon it. Participants will complete an assessment that allows them to focus on their EQ skills and how to improve upon them. Objectives: 1. Interpret the concept of Emotional Intelligence (EQ). 2. Apply EQ at work to enhance work performance. 3. Identify his/her own EQ and determine how to

improve upon it. 4. Utilize tools and techniques to improve EQ.


Effective Electronic Communication One Day (8 hours)

Overview Do you consider yourself an effective electronic communicator? Do you type an email like you tell a story or send an instant message that’s flooded with so many details the important content is lost? In today’s fast-paced workplace where getting to the point is critical, your co-workers will appreciate you making good use of their limited time. If you take this workshop, you will be on your way to being a highly effective electronic communicator. Understanding the need to develop these skills will help you become more productive, and you’ll find people paying more attention to what you say. Objectives: 1. Restate the evolution of business communications. 2. Explain the different structures of messages. 3. Illustrate how formatting messages can increase

readability. 4. Recognize the human side of messages. 5. Describe the importance of time and its impact on

electronic communication. 6. Extrapolate the advantages and disadvantages of

electronic communications.

Fundamentals of Project Management One Day (8 hours)

Overview Congratulations - you have been assigned a new project! Let this course get your project off to a great start by stepping you through each phase of project management. We will share the latest strategies and tools to ensure your skills are current. Use an upcoming project to make this course most relevant (although this is not required). Document how your team will communicate, meet, and share status before misunderstandings occur. Prevent “scope creep” with a clear project scope definition. Save yourself weeks of rework by getting it right the first time using this class as a guide! Objectives: 1. Define key terms and resources related to project

management. 2. Using your given project, write a project charter. 3. Identify roles, scope, and phases of your project. 4. Develop a project risk management plan for your

project. 5. Participate in a demonstration of the latest project

management control tools. 6. Develop a project closeout report for a given project.

Agile Project Management One Day (8 hours)

Overview Let this course get your project off to a great start by leading you through each phase of project management. We will share the latest strategies and tools to ensure your skills are current. Use an upcoming project to make this course most relevant (although this is not required). Collaborate to enhance results on your project. Establish how your team will communicate, meet, and share status before misunderstandings occur. Prevent “scope creep” with a clear project scope definition. Understand how this project fits in your organization’s other endeavors using systems thinking. Save yourself weeks of rework by getting it right the first time using this class as a guide! Objectives: 1. Define key terms and resources related to project

management. 2. Write a project charter for your given project. 3. Identify roles, scope, and phases of your project. 4. Describe best practices in collaborating within and

outside your organization. 5. Develop a project risk management plan for your

project. 6. Participate in a demonstration of the latest project

management control tools. 7. Matrix your project within your organization. 8. Develop a project closeout report for a given project.

Develop a Winning Project Proposal One Day (4 or 8 hours)

Overview Do you have a great idea but are not sure how to sell it? We can help you step through writing an amazing project proposal that no one could turn down! Beginning with techniques to market your idea to a supportive project champion and ending with planning what your project will accomplish within a specific timeframe, this course will demonstrate best practices to help you succeed. Whether it be for an internal project in your existing workplace or an entrepreneurial endeavor, we will prepare you to professionally approach funding sources with the precise amount of detail. Objectives: 1. Differentiate between a project proposal, a business

proposal, and a contract. 2. Identify the elements of a solid project proposal. 3. Using your given project, write an irresistible project

proposal. 4. Practice “pitching” your project and receive

constructive improvement feedback.


Developing a Business Plan One Day (8 hours)

Overview Do you want to found a business but don’t know where to start? Have others told you that you have a great idea that you should market? Find out how realistic these ideas are by creating a business plan. Reduce your risk by identifying challenges before they arise. Don’t blow your time with investors: take the guess work out of what you need to research and learn before requesting financial backing. Devote your resources wisely by beginning your journey with this course. We will step you through decisions you will need to make to lead your new business to success. Objectives: 1. Describe elements of a business plan. 2. Conduct a detailed SWOT analysis of your business

with given parameters. 3. Develop marketing and sales analyses to present to

stakeholders. 4. Describe funding sources and plans for your

business. 5. Write a human resources plan for your business. 6. Write a continuity plan for your business.

Assembling Quality Teams One Day (8 hours)

Overview This class will discuss how to select a diverse skill base and cross-departmental representation for a quality team from within your organization. We will take you from the beginning to the end of the process using the FOCUS-PDSA model. Using a variety of case studies, we will focus on how to improve dynamics, communication, and results of your team. Take a holistic, systemic approach to improving performance and get positive results in your organization. Objectives: 1. Identify how generational, gender, and cultural

differences bring useful differences to team skills and abilities.

2. Write a team charter to clarify team scope, roles, and objectives.

3. Develop team guidelines to include behaviors, etiquette, and decision-making models.

4. Describe elements of FOCUS-PDSA model. 5. Identify current tools for documenting results. 6. Identify research resources and best practices for

your team’s area of focus.

Managing High Performance Teams One Day (8 hours)

Overview Transform your mediocre work group to a highly

functioning team today!

Using a variety of case studies, this course will focus on improving dynamics, communication, and results of teams. Class will discuss how to identify and pick the best candidates for your team, but also what to do with the team members you are given who may or may not be the best fit for the team. The blend of part-time, full-time, and consultant roles will be balanced. We will introduce the notion of a performance snapshot to enhance or replace an annual performance review. Objectives: 1. Identify how generational, gender, and cultural

differences may affect team dynamics. 2. Clarify team scope, roles, and objectives to best

target success. 3. Given situations, identify how to create, encourage,

and maintain positive relationships among team members.

4. Describe how to leverage the strengths of team members.

5. Determine winning methods to empower team members.

6. Practice giving feedback to team members using a performance snapshot method.

7. Develop three creative, low cost motivators for each team member (training opportunities, flexible workplace, etc.)


Systems Thinking One Day (8 hours)

Overview We cannot perform our jobs in a vacuum. We know that we interact with many layers of our own organization as well as those outside our organization, but sometimes we don’t realize to what extent. This course will demonstrate how using a systems thinking approach will save you trouble (and dollars!) down the road by avoiding common pitfalls. It will show you that using a wide angle lens to get a clear picture of how your actions interrelate with other areas of your organization is more effective than a telephoto lens. Taking a page from biological science, we will study social systems, which include subsystems, structure, hierarchies, behavior, and feedback loops. Case studies will be collected and discussed to find more holistic ways to approach our goals. Find out why 2 + 2 = 5! Objectives: 1. Describe what a systems thinking approach in the

workplace is and determine your organization’s similarity.

2. Clearly define terminology and benefits related to systems thinking.

3. Define dependencies and interdependencies within your organization, then leverage and engage each one.

4. Practice models of collaboration. 5. Given a case study, outline steps to demonstrate

systems thinking strategies. 6. Create an action plan to improve your interactions on

the job by using systems thinking.

Accountability One Day (8 hours)

Overview Accountability is one of the most desired characteristics of successful businesses. Think of what could happen if you and your team spent more time getting things done instead of evading blame. Holding people accountable can create tension and difficult conversations, but it is critical to successful business practices. Objectives: 1. Describe accountability and explain why it is

important to business success. 2. Recognize the cost of blaming, protecting, and

defending cover ups. 3. Illustrate clear, measurable, and consistent

expectations that reward accountable behaviors. 4. Discuss the advantages of taking responsibility for

your choices and how that impacts your professional development.

5. Develop a new mantra for accountability, where responsibility is encouraged.

Conduct Effective Meetings One Day (8 hours)

Overview Most employees joke about the overabundance of insufferable meetings in the workplace, so why do we still hold so many of them? This course will cover the various roles meetings play in our work place, and how we can improve their efficiency. We will be answering questions such as:

Could this meeting be replaced with a group email?

How can I get that annoying person to behave during the meeting?

Could we delegate someone else to attend this meeting?

Does this meeting serve another purpose? The business cost of useless or ineffective meetings is high. Learn to lead your organization more effectively through better meeting management. Objectives:

1. Identify an effective meeting and gauge how well your meetings meet these outcomes.

2. Distinguish between information sharing and engaging, collaborating conversations.

3. Determine the cost of the meetings you attend on a monthly basis.

4. Differentiate between different roles at a meeting (e.g., leader, facilitator, recorder).

5. Recognize the disruptive behaviors attendees tend to display and practice strategies to correct them.

6. Create an action plan to improve the meetings you lead.


Talent Retention Strategies – Succession Planning One Day (8 hours)

Overview Retaining your most productive employees is like walking on a balance beam. You want to provide attractive benefits and salary, yet you are strapped with a tight budget. You want to keep their skills current, but this makes them more marketable to the competition. After a statistical review of current employment trends and financial effects of retention, we will delve into how best to retain and develop YOUR organization’s talent. Inspect your organization for problem areas. Objectives: 1. Analyze your organization’s turnover rate to identify

problem departments or managers. 2. Map career development processes for key roles

within your organization and develop a plan for improvements.

3. Practice effective techniques to glean personal motivators for staff members.

4. Use a given template to prepare employees for career development activities.

5. Create an action plan to retain and develop your best employees.

6. Analyze your industry for trends that effect future staffing needs.

Selecting the Right Talent One Day (8 hours)

Overview Recruiting and hiring the best talent is crucial to the success of your organization. This course offers practical solutions to today’s employment landscape. Leverage skills of your hiring managers, human resource representatives, and potential co-workers of the candidate. Perceive your organization and its open position with a new filter. Objectives: 1. Determine best methods of recruitment for your

industry in your locale. 2. Identify warning signs in resumes, applications, and

interviews to prevent hiring a potential problem employee.

3. Practice effective interviewing techniques. 4. Creatively examine requirements and salaries of

hard-to-fill positions and determine if they can be adjusted.

5. Analyze your organization’s turnover rate to identify problem departments or managers.

6. Create an action plan to retain your best employees, including career counseling, training opportunities, and flexible work schedules as well as salary and benefits.

Essentials for Workplace Success One Day (8 hours)

Overview Regardless of how success at work is determined, achieving it typically requires more than simply showing up and punching a time clock every day. Our current economy has increased competition in all areas of the workforce. It takes more to stand out in today’s workplace than ever before. People who are successful at work tend to be goal-oriented. A goal-oriented individual normally will identify a goal and take the necessary actions to make it happen. Objectives:

1. Discuss steps that a goal-oriented individual can take to accomplish goals.

2. Examine ‘self’ to identify and describe your own personality type, then describe how it impacts others.

3. Recognize how effective communication skills are necessary for workplace success.

4. Identify a winning work ethic.

5. Explain how to control emotions and handle stress.

6. Practice actions that bring positive results in the

workplace

Managing Stress One Day (8 hours)

Overview There are few people on this planet who can say they don’t struggle with managing stress from time to time. This course will provide a variety of creative strategies to face daily challenges. Take a brief self-assessment to identify your current stress level. Hear how to keep negative emotional patterns from recurring from experts in the field. Identify “toxic” behaviors and learn to say “no” to unproductive activities. Objectives: 1. Identify levels and patterns of individual stress (daily,

seasonal, cyclical, etc.) 2. Distinguish between short and long term

consequences of stressors on the body. 3. Describe why certain events or behaviors create

more stress for different people. 4. Reframe perspectives on stressful situations into

positive and productive ones. 5. Identify stress-busting time management practices. 6. Practice purposeful and intentional awareness. 7. Practice basic breathing and positive physiological

reactions to stress. 8. Change self-destructive activities you are doing today

into healthier habits. 9. Choose among positive strategies to build a personal

management plan.


Creating & Sustaining an Ethical Culture One Day (8 hours)

Overview How do you protect your organization by ensuring your employees make ethical decisions? Good ethics don’t make the daily news cycle. Are good ethical decisions rewarded in your organization? Beginning with a review of trends in ethics, this course will examine how ethical decisions affect an organization’s success. You will assess your own organization’s policies and structures. Case studies, fables, and stories will be explored, class will debate opposing sides of situations, and practical solutions will be offered to given issues. Ethical hot spots will be identified and discussed. Objectives: 1. Define an ethical workplace culture and list tenants of

one. 2. Describe benefits of creating and maintaining an

ethical work environment, and the direct and indirect costs of not.

3. Summarize the link between employee engagement and an ethical environment.

4. Identify and enhance your own organizations’ ethical standards, policies, and structures.

5. List governing agencies, reporting steps and consequences that apply in your industry.

6. Identify common ethical lapses in each department and create a plan to prevent them.

7. Plan actions in given case studies of ethical and non-ethical action in your workforce.

Workplace Ethics One Day (8 hours)

Overview Beginning with a review of trends in ethics, this course will examine how ethics affect an organization’s success. Case studies, fables, and stories will be explored, class will debate opposing sides of situations, and practical solutions will be offered to given issues. Ethical hot spots will be identified and discussed. An interactive, engaging activity involving relevant terms will be completed. Objectives: 1. Define an ethical workplace culture. 2. Describe benefits of creating and maintaining an

ethical work environment, and the direct and indirect costs of not.

3. Summarize the link between employee engagement and an ethical environment.

4. Identify your own organizations’ ethical standards, policies, and structures.

5. List steps to report ethical violations and what governing agencies apply in your industry.

6. Identify common ethical lapses in each department and create a plan to prevent them.

7. Predict consequences of ethical and non-ethical behaviors in given case studies.

Time Management One Day (8 hours)

Overview 1440 is the number of minutes in a day. Daily choices,

decisions, and actions: it comes down to where and how

you choose to focus your time and attention. No matter

what the economy does, or your supervisor does, or how

the company wants to cut costs – only you control how

your time and attention are spent.

Objectives: 1. Determine how you spend your time. 2. Discover your time wasters and ways to avoid them. 3. Apply time management techniques. 4. Develop a plan for improvement.


Harassment Training for Supervisors One Day (8 hours)

Overview Creating a positive workplace climate in which people listen to each other’s perspectives, understand cultural differences, and work to accomplish team goals may be one of the most important aspects of managing today. Unfortunately, with workers varying backgrounds, illegal harassment can occur. Court decisions and Equal Employment Opportunity Commission (EEOC) Guidelines make clear that training for all types of harassment are helpful. Objectives: 1. Define harassment. 2. Explain the difference between illegal harassment

and conduct or behavior 3. Illustrate the importance of preventing harassment in

the workplace. 4. List the various forms and categories of harassment. 5. State the laws that prohibit and provide protection

against harassment. 6. Describe your organization’s policy and procedures

on harassment. 7. Understand your responsibilities for reporting

incidents and handling complaints.

Building Success through Excellent Customer Service One Day (8 hours)

Overview When customers interact with you, are they walking away “bragging” about how well they were treated and the great service they received? Do they feel you have anticipated and responded to their needs? It can be difficult when several competing sources are putting demands on your time to provide this high level of service. This one-day training will provide the tools necessary to help you move from employee to strategic consultant within your organization. Objectives: 1. Identify your customers. 2. Create a climate of service with effective

communication techniques. 3. Define the importance of perception in relation to

customer service. 4. Determine how to adapt your style to deal effectively

with different styles of customers. 5. Identify barriers and apply defusing techniques to

deal effectively with customers who are angry or upset.

6. Discover how to become a strategic partner by proactive consulting and working collaboratively to deliver a customer–oriented focus.

7. Measure customer service and satisfaction through performance indicators.

Business Writing 101 One Day (8 hours)

Overview Writing skills continue to suffer in the workplace for a variety of reasons. Yet, not communicating well can lead to terrible consequences. In one day you will improve your writing exponentially! Examples of poor and clear writing will be respectfully and humorously compared. Learn to convey your message clearly with the fewest words possible. Classroom activities will demonstrate the correct way to construct proposals, informational briefings, meeting minutes, etc. Refresh your grammar usage by:

Locating specific parts of speech in sample sentences and in self-generated sentences.

Recognize and correct shifts in tense, person, and tone.

Practice creating parallel structure in a sentence. Objectives: 1. Correctly identify the audience for which you are

writing. 2. Accurately differentiate between technical and

expository writing. 3. Identify different methods of organizing documents

and choose the best one for your audience using a given template.

4. Define and practice clear writing style. 5. Identify the correct punctuation on given sentences. 6. Concisely write a variety of documents using

templates. 7. Given a checklist, avoid the most common mistakes

by careful proofreading.


Preventing Sexual Harassment in the Workplace One Day (8 hours)

Overview Preventing sexual harassment in the workplace will save time and money, protect employees, and build company morale. In this workshop, you will find ways to foster a safe and productive work environment by understanding what is considered sexual harassment, how to prevent it, and what to do if you see, experience, or have to handle a sexual harassment complaint. This workshop is a hands-on and scenario based training. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Objectives: 1. Define harassment. 2. Explain the difference between illegal harassment

and conduct or behavior. 3. Illustrate the importance of preventing harassment in

the workplace. 4. State the laws that prohibit and provide protection

against harassment. 5. Describe your organization’s policy and procedures

on harassment. 6. Understand your responsibilities for reporting

incidents and handling complaints.


Leadership Skills for New Leaders One Day (8 hours)

Overview Great employees don’t necessarily make great leaders without a little guidance. Leading an organization, or part of one, takes competency in many areas. This course will introduce new leaders to skill sets to focus on developing throughout their careers. A self-assessment will identify strengths to leverage as well as areas to focus more development. Time-efficient methods to stay current in your field to lead your organization to success will be discussed. Objectives: 1. Identify your own leadership strengths and

challenges. 2. Differentiate between leadership and

management. 3. Identify and practice methods to motivate and

influence employees to meet the organization’s mission in given examples.

4. Develop a comprehensive project plan that your employees can accomplish.

5. Effectively assign a task to an employee in a given scenario, to include elements of communication, delegation, accountability, and responsibility.

6. Describe ways to build a group of people into a highly-functioning team.

7. List time-management tips, tricks, and techniques you will use to maximize your day in your new role as leader.

8. Commit to staying current with industry trends and leadership skills with a pledge of on-going development.

Negotiation Skills One Day (8 hours)

Overview As leaders, main tasks are typically carried out through the work of others…but how do you get someone else to do what you need them to do? It is vital to the success of the team to know how to negotiate with subordinates, team members, and peers. It is equally important to know how to influence others in success negotiations. This workshop is a hands-on and scenario based training, where you learn how to negotiate with win/win results and influence others for business success. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Objectives: 1. Define the SCARF technique (Social Neuroscience

model for behavior) of negotiation. 2. Understand how threats and rewards impact

negotiation results. 3. Discuss the Cohen-Bradford model of influencing

without authority that provides practical process of reciprocity and exchange.

4. Extrapolate situations that threaten successful negotiation outcomes.

5. Implement the concept of positions vs. interests to create success.

6. Discover how to regulate your emotions and better communicate your needs to others.

7. Practice an action plan for future negotiation success.

Effective Delegating One Day (8 hours)

Overview Take this course if you have ever thought to yourself: “If you want something done right, do it yourself.” "He'll resent being asked, thinking I should do the work myself." "It's a boring job, so I'll 'lead by example' and do it myself." "It'll be quicker if I do the job myself." Overcome these attitudes and learn to delegate activities that will bring success to your team! Objectives: 1. Analyze your over-burdened schedule to identify

tasks to delegate or share with family and office staff. 2. List ways that delegating tasks can build a stronger

team. 3. Using a checklist, choose to whom you should

delegate and how much oversight of that task is needed.

4. Identify tasks you should never delegate. 5. Examine techniques to maximize technology

available. 6. List and avoid pitfalls of delegating poorly. 7. Build a personal improvement plan to start delegating

tomorrow.


Power Networking One Day (8 hours)

Overview In today’s complex and changing world individuals and organizations are improving opportunities though power networking. Mastering the critical skill of power networking is crucial. Power networking involves establishing links and contacts that can advance opportunities. Power networking can not only open the door to new job opportunities but it can also help land new clients and tap talent for future hiring. This seminar is a hands-on and scenario based training, where you learn about change, agility, and resilience. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Seminar topics include:

The dynamics of change including a model for leading change, change planning, transition planning, impacts of change on people, and change levers.

Agile leadership including overview of agile methodology and historical background, creating an agile organization, characteristics of agile organizations, agile assessments, and applying agility to organizational change.

Resilience development including factors contributing to resilience, assessing your resilience level, strategies for building resilience, characteristics of emotional resilience, building resilient organizations, and assessing organizational resilience.

Objectives: 1. Describe power networking and explain its

importance. 2. Define own networking strengths and weaknesses. 3. Formulate a plan to power network. 4. Practice power networking skills.

Leading Change One Day (8 hours)

Overview A Greek philosopher named Heraclitus who lived approximately 500 BCE once said, “There is nothing permanent except change.” We are proving his statement true today more than ever. Organizations must continually adjust to external and internal forces that require strategic adaptation. This eight-hour course provides experiential, scenario-based interactions allowing participants to understand the impacts of change, communicate the change process, and create sustainable change systems. Participants are encouraged to build a plan for a change process to ensure they leave class with actions they can implement immediately in the workplace. This course helps organizations, teams, and individuals answer the following questions:

What are the risks of not changing? What are some common responses to change?

What are some best practice approaches to leading change? What are ways to mitigate risks and overcome resistance to change? How do we get people to care?

What are some effective ways to develop a culture of innovation where change is not only accepted but is also initiated organically by individuals and teams?

Objectives: 1. Describe how change impacts organizations and the

people within them. 2. Identify change management roles within an

organization. 3. Anticipate resistance to change and other risks. 4. Identify methods to increase staff buy-in to required

changes. 5. Create a change management action plan based on

existing models.


Collaborative Leadership One Day (8 hours)

Overview Collaborative Leadership is a management practice which is focused on the leadership skills across functional and organizational boundaries. The traditional leadership style of top down management is evolving into a collaborative approach that empowers employees and blurs the lines between boss and worker. Collaborative leaders take an open approach in the workplace. They look at subordinates as team players and encourage team building and power sharing. The traditional corporate hierarchy is seen as outdated and ineffective in meeting the demands of the global marketplace. This seminar is a hands-on and scenario based training, where you learn about leadership that champions diversity and inclusion. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Objectives:

1. Discuss the differences between traditional and collaborative leaders.

2. Examine the term “connector.”

3. Recognize how to engage talent outside of the direct line of reporting.

4. Identify collaborative opportunities and attract the best talent.

5. Illustrate the difference between directing and leading teams.

6. Develop an action plan for success.

Partnering Half Day (4 hours)

Overview Today’s organizations are characterized by constant internal and external changes. Increasing changing demands are the norm rather than the exception. Those who succeed in this brave new organizational world are leaders and employees who are equipped with skills in agility and resilience. This 4-hour workshop is a hands-on and scenario based training, where you focus on methods and strategies that will enable the growth and strengthening of partnerships. Partnering develops networks and build alliances, collaborates across boundaries to build strategic relationships, and achieves common goals. We all have internal and external partners that can be identified to facilitate our organization’s success. Working together can provide cost-effective services and support with limited resources. Objectives: 1. Creating collaborative partnerships. 2. Aligning partnerships.

Leading in a Virtual Environment One Day (8 hours)

Overview How do you build team cohesion when members are not co-located? How do you know employees are working when you can’t see them? How do you ensure success when you feel a loss of control?

Leading a team in a virtual environment requires competency in several specific areas. This course will introduce virtual leaders to these required skill sets. A self-assessment will identify strengths to leverage as well as areas to focus more development. Practical project management models will be reviewed, and common communication pitfalls will be identified and overcome. The importance of maintaining a long-distance, respectful environment will be covered. Interactive activities will demonstrate communication lapses and their consequences on the team. A demonstration of electronic tools will be given to offer new solutions to leaders. Virtual success and disaster stories will be shared. Objectives: 1. Identify your own virtual leadership strengths and

challenges. 2. Identify and practice methods to motivate and

influence virtual employees. 3. Develop project plans that you can manage and

your employees can accomplish virtually. 4. Describe ways to build and maintain a highly-

functioning, inclusive team in a virtual environment. 5. Choose techniques and tools to maximize efficiency. 6. Create a communication plan to overcome unique

communication barriers.


Motivating Employees One Day (8 hours) Overview “Leadership is the art of getting someone else to do something you want done because he wants to do it.” - Dwight D. Eisenhower Yet, what motivates employees to want to do that? This course will delve into the latest research in how to find and provide what motivates your employees. Motivational theories and research will be summarized and discussed. Practical tips on using positive and negative rewards will be shared. Employee engagement definition, consequences, and strategies will be covered in depth. Stories of difficult employees to motivate will be shared and strategies will be suggested in class. Find out why productive employees will leave a high-paying job if they aren’t intrinsically fulfilled! Objectives: 1. Identify and practice methods to learn what

motivates your employees. 2. Differentiate between positive and negative

motivators, and list how some employees can see the two differently.

3. Demonstrate methods to engage employees at a variety of levels.

4. Appraise techniques to assist employees with balancing their work-lives.

5. Describe ways to mentor, coach or guide employees’ careers.

Managing Union Employees One Day (8 hours) Overview When working in a union environment it is important to understand the rights of employees as well as management. Understanding the various regulations placed on unions and employers are critical to success. It can be difficult to wade through all the legal requirements and expectations. This 8-hour workshop is a hands-on and scenario based training, where you focus on methods and strategies that will enhance your ability to manage your union employees more effectively. Objectives: 1. Define the role of managing in union relations. 2. List three ways the “Weingarten” decision impacts

your employee investigation process. 3. Describe Labor and Employment Discrimination laws. 4. Explain ways to apply the rules of conduct while

motivating employees.


Creating an Inclusive Workspace One Day (8 hours) Overview Today’s organizations are characterized by diversity of employees. Individuals of various backgrounds come together to form the workforces of businesses. Effective organizations are those which utilize the collective talents of employees based on the values that advance diversity and inclusion. This seminar is a hands-on and scenario based training, where you learn about workplace diversity and inclusion. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job.

The nature of diversity, what it is and it is not, myths and reality, people’s awareness, and impacts on workplaces.

Multiple dimensions of diversity, layers of diversity, international, external and organizational dimensions, generational differences, cultural competence, principles of cultural competence.

Self-awareness as the basis of developing competence in a diverse workplace, sources of self, and impacts on workplaces.

Objectives: 1. Discuss the nature of diversity and its impacts on

the workplace. 2. Explain the myths and realities of diversity. 3. Identify the dimensions of diversity. 4. Describe influences that shape feelings and

behaviors on the job. 5. Explain self-awareness for cultural competence in

diverse workplaces. 6. Define our role in creating respectful workplaces.

Maintaining a Respectful Workplace One Day (8 hours) Overview This course will begin with an eye-opening review of changing demographics in the workforce. A discussion of positive consequences of cultural awareness will be followed by a discussion of the consequences of a dysfunctional team environment (e.g., withholding information, resentment, absenteeism…) and real examples will be shared. We will brainstorm examples of when a workplace has not felt respectful, then identify what changes could have been made to correct that sense. Illegal behaviors and their consequences will be clarified and compared to disrespectful behaviors. Sometimes what we mean doesn’t come out exactly as we intend. This course will also offer effective phrases and concepts to use after you may have offended someone. Likewise, we will practice responding to disrespectful behavior in a positive, productive manner (incorporating both assertiveness and de-escalation techniques). Objectives: 1. Self-assess emotional reactions to disrespect.

Relate this sense to core and resulting emotions. 2. Recognize body language and behaviors of

someone who may feel disrespected. 3. Practice a positive, productive response to a sample

disrespectful behavior. 4. Given situations, identify how to create and maintain

a positive relationship in the workplace. 5. Differentiate between illegal and disrespectful (yet

legal) behaviors. 6. Create an action plan to purposefully change your

behavior.


Leading a Diverse Organization One Day (8 hours) Overview Today’s organizations are characterized by diversity of employees. Individuals of various backgrounds come together to form the workforce of an organization. Leadership of organizations should reflect the diversity of organizations and champion the ideals and values of diversity and inclusion. This seminar is a hands-on and scenario based training, where you learn about leadership that champions diversity and inclusion. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Seminar topics include:

The dynamics of championing diversity and inclusion for organizational effectiveness.

The nature of ‘self’ in relation to biases, prejudice, stereotypes, and discrimination.

Leadership styles and models that promote diversity and inclusion.

Objectives:

1. Discuss diversity and inclusion and their contribution to organizational effectiveness.

2. Examine ‘self’ regarding bias, stereotyping, prejudice, and discrimination.

3. Recognize how diversity champions can solidify community within organizations.

4. Introduce diversity and inclusion tools to support diversity management.

5. Identify qualities of leaders who promote diversity and inclusion in organizations.

6. Practice leadership skills that champion diversity and inclusion in organizations.

Cultural Competence One Day (8 hours)

Overview Diversity is a reality. As diverse ethnic and cultural groups become increasingly present in our communities, it is critical to learn to respect practices and values of people from other cultures. How do we, as an organization, define and enable cultural competence among our teams? How do we offer practical ways of developing the necessary skills to educate a diverse workforce while effectively dealing with issues concerning the different cultures in our environment? More importantly, how do we apply the learned skills in cultural competence and sensitivity to create a sustainable environment of inclusion and diversity conducive to all people and their cultures being embraced equally? This workshop is a hands-on and scenario based training that will help you address those questions. The course is customized to your organizational reality to ensure you walk away with actions you will implement the next day on the job. Objectives:

1. Discuss “culture?”

2. Examine the differences between cultural knowledge, awareness, sensitivity, and competence.

3. Recognize the indicators of your organization’s cultural competence

4. Identify the different types of diversity in an organization.

5. Explain ways to build team harmony.

6. Practice action steps for achieving cultural competence.

Bridging the Generation Gap One Day (8 hours)

Overview Did you know there are now four different generations working side-by-side in today’s workplace, and soon there will be five? This course begins with an eye-opening review of changing demographics in the workforce. A discussion of positive consequences of generational awareness will be followed by real workplace examples. Age-related laws and consequences of their violation will be briefly examined. Given case studies, small groups will evaluate how each generation may be best motivated, communicated with, and engaged for maximum productivity. Tricky situations, such as managing employees older than yourself, will be covered. Learn how to treat your employees equally and equitably! Objectives: 1. Identify generational description indicators without over-

generalizing. 2. Examine where your own generation’s description applies

to you and where it does not. 3. Given situations, identify how to create, encourage and

maintain positive relationships among members of different generations.

4. Provide engaging opportunities for employees in different career stages.

5. List ways to encourage communication across generations.

6. Create a plan to leverage the different generations in your workplace through mentoring and assisting activities.


Continual Process Improvement Strategies One Day (8 hours)

Overview How do you continually improve the quality of your products and services to ensure your organization can thrive in today’s global marketplace? Using a variety of case studies and interactive activities, we will focus on how to make improvements in your own industry. Investigate Continuous Quality Improvement (CQI) in depth with a systems thinking approach that will bring enhanced success to your organization. Objectives: 1. Describe elements of continuous quality

improvement models. 2. Differentiate between continuous and continual

process improvement. 3. Follow steps of process mapping using the ICOR

(inputs, controls, outputs, and resources) method. 4. Identify current tools for tracking quality initiatives. 5. Investigate importance of communication in

improvement initiatives. 6. Create an action plan to implement continual

process improvements in your organization.

Introduction to Quality One Day (8 hours)

Overview How do you deliver better service to your customers? How do you improve the quality of your products to ensure your organization will compete in today’s global marketplace? We will introduce you to several quality models currently used in successful organizations. Using a variety of case studies, we will focus on how to make improvements in your own industry. Investigate Continuous Quality Improvement (CQI), Total Quality Management (TQM), Rapid Cycle Improvement (RCI), Lean Production, Human Factors, and Six Sigma models. Take a holistic, systemic approach to improving performance and get positive results in your organization. Avoid group-think and other debilitating social phenomenon when your organization makes decisions by respecting diverse opinions and ideas. Objectives: 1. Describe and differentiate elements of several

quality improvement models. 2. Identify current tools for documenting results of

quality initiatives. 3. Describe and practice decision-making best

techniques. 4. Create an action plan to bring quality to your

organization.

Managing with Facts One Day (8 hours) Overview Managing with facts provides a basis for decision-making that is directly related to the initiatives. It justifies choices, uses quantitative and quantities data, is evident to all involved, contains a distinction between opinions and facts, and uses a shared language of terminology and jargon. Objectives: 1. Define “Managing with Facts.” 2. Describe how “Managing with Facts” relates to job. 3. Identify and describe each step for analyzing data,

using the Plan-Do-Check-Act process of decision-making.

4. Identify components of a data collection plan. 5. List available data collection tools. 6. Identify and use various data analysis techniques. 7. Identify eight graphs used to display quantifiable

data and select the most appropriate situation to use each.

8. Identify the best practices that will contribute to integrating “Managing with Facts” into your daily work habit.

9. Effectively use communication model to present data.


Effective Strategies for Poor Performers One Day (8 hours)

Overview At some point, every leader will have to deal with a poor performer, an employee who is not successfully performing his/her duties. Poor performers are not always easy to identify but their impact can be significant, as they threaten the morale, productivity, and effectiveness of the entire organization. As a leader, by continuously addressing performance issues, you signal to the entire organization that you do not accept poor performance.

Objectives:

1. Define the importance of identifying poor performers.

2. Discuss the role of the leader and how best to manage performance.

3. Recognize the potential causes for poor performance.

4. Identify keys steps to address poor performance that will produce positive results.

5. Explain how to analyze the employee job description and compare to work performance expectations.

6. Apply tools to retain the employee while meeting the operational needs of the organization.

Evaluating Performance One Day (8 hours) Overview This workshop provides the basic tools you need to conduct effective performance evaluations. Evaluating performance is a process, not a one-time event. After completing this workshop, you will be able to identify the importance and benefits of evaluating performance, assess and prepare necessary documentation, set motivational SMART goals, plan for effective performance reviews, conduct fair and beneficial appraisals, and discover some of the most popular evaluation mistakes. You will also be able to have difficult conversations with positive results! Objectives:

1. Discuss the importance of on-going performance documentation and the vital role of the leader.

2. Extrapolate differences of behaviors versus attitudes and avoid common mistakes.

3. Recognize the indicators of low employee morale.

4. Identify and address poor performance and problems early through difficult conversations with successful results.

5. Explain accurate measurement tools and the importance of data collection methods.

6. Practice the development of SMART goals for employees.

Coaching & Mentoring One Day (8 hours) Overview In the fast paced, ever-changing world of business, two keys to leadership success are coaching and mentoring. The traditional leadership concepts are failing to keep up with the demands of the flexible and fluid state of business today. Coaching and mentoring are two different concepts, but utilized simultaneously, can produce outstanding performance results with your employees. Objectives:

1. Extrapolate differences between coaching (performance driven) and mentoring (development driven).

2. Discuss different types of coaching techniques.

3. Recognize the importance of building an on-going relationship for successful mentoring.

4. Identify keys things to consider when coaching.

5. Explain how to remove potential and real barriers to successful mentoring.

6. Apply tools learned and develop an action plan to implement a mentoring program for your team.


Scenario-Based Training Half Day (4 hours) Overview Instructional designers have learned the importance of using scenarios to illustrate a COMPLEX task in a realistic setting to deliver training in a highly informative way. These scenarios can be presented outdoors or in a room simulating the real environment; presented live or pre-recorded; even as a multi-media presentation. One undeniable fact is that scenario-based learning elicits a learner’s response, creates a realistic meaning for the learner in relation to the subject matter, and the exercises prove to be memorable over time. Objectives:

1. Visualize captivating and realistic vignettes that the learner may use to process their reactions in a mock on-the-job training session.

2. Demonstrate the general principles of successful solution oriented outcomes.

3. Practice, and experiment through repetition of practical procedures for the effective outcome of complex training.

4. Simulate a new training scene that can be rehearsed by the learners, either as live or recorded training, even as a multimedia orientation.

Strategic Planning One Day (8 hours) Overview Strategic planning is an organizational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals, establish agreement around intended outcomes/results, and assess and adjust the organization's direction in response to a changing environment. It is a disciplined effort that produces fundamental decisions and actions that shape and guide what an organization is, who it serves, what it does, and why it does it, with a focus on the future. Effective strategic planning articulates not only where an organization is going and the actions needed to make progress, but also how it will know if it is successful. Objectives:

1. Define a strategic plan.

2. Discuss the attributes of a good strategic plan.

3. Recognize the differences between strategic management and strategic execution.

4. Identify the basic phases of strategic planning.

5. Apply assessment based inputs from external and internal sources to your strategic plan.

6. Develop a checklist to use as you improve your organization and/or team.

Instructional Systems Design Methodology Half Day (4 hours) Overview The process of instructional system design (ISD) involves several steps. A design methodology is a series of tasks used for the development of training that will produce the expected learning outcomes. Training is usually continuous, and always necessary in order to teach and cultivate new skills, and improve productivity. The 21st century represents a highly competitive new global economy wherein MOST organizations require their learners stay informed of new policies, competencies, and other essentials that may be delivered in various modalities to be utilized whenever necessary. Objectives:

1. Identify the methodologies necessary to create engaging instructional materials.

2. Prepare, and organize the general concepts to create meaningful instruction.

3. Compare practical solutions to create effective learning in the best mode of delivery.

4. Construct a new course for an important program.


E-Learning Fundamentals Half Day (4 hours)

Overview The training manager or learning specialist will inevitably be required by a company to develop meaningful, and engaging e-learning modules that inform and instruct the trainees with the skills and policies the establishment requires. This seminar is a professional development instructor-led training (ILT) course that can improve your skills in the area of creating e-learning modules. These concepts may also be used to convert face-to-face (F2F) training into e-learning modality.

Objectives:

1. Transform the training content into informative e-learning product.

2. Apply the general concepts of successful presentations.

3. Illustrate, and distinguish the important concepts through the use of media.

4. Produce a new course using new tools for a media rich program.

Effective Technical Writing One Day (8 hours) Overview Created with the Instructional Systems Designer in mind, this course will bring immediate improvements to your development-related documents. Write the most concise documents possible using the tips you learn in this course. Real examples will be shared of how miscommunicating with team members, clients, leadership, and subject matter experts (SMEs) can lead to negative consequences, and potential solutions will be discussed. Examples of poor and clear writing will be compared. A grammar and punctuation refresher will be given. Participants will practice using templates to construct proposals, SME meeting minutes, needs analyses, design documents, and evaluations as well as formats for training materials. Objectives: 1. Correctly identify the audience for which you

are writing. 2. Identify different methods of collecting and

organizing documents, then choose the best one using a given template.

3. Identify correct grammar, spelling, and punctuation on given sentences.

4. Concisely write a variety of training-related documents using given templates.

5. Given a checklist, avoid the most common mistakes by careful proofreading.

Designing Powerful Presentations Half Day (4 hours) Overview Training and development that bears a lasting impact becomes important to the new recruit and all stakeholders. The training specialist must approach the task of creating engaging presentations, using purposeful methods and tools to create presentations that are meaningful and enthralling. This course will focus on presentation topics, trends, and important aspects that will prepare the trainer prior to delivering and/or facilitating any kind of training presentation. Objectives:

1. Discuss the methodologies for delivering engaging presentations.

2. Apply the general principles and practice of successful presentations.

3. Diagnose needs to align with the best practical media for the effective delivery of module training with a slide presentation, and as a presenter/facilitator.

4. Formulate a new course presentation using familiar tools in a media rich format.


Mastering the People Side of ISD Half Day (4 hours) Overview Instructional Systems Design (ISD) can be a complicated process and many theories about the best strategy abound. However, one of the most critical components in any theory is communicating with your clients. This can make or break a project and the ensuing relationship! Humorous horror stories will be shared. Role and responsibility review is a must on an ISD project, so find out how to do it right in this course. Tips to prevent duplicate work and miscommunications will be covered. Maximize your time and your client’s time with appropriate preparation, organization, and efficiency. Objectives: 1. Identify and clarify the role each team member (both

client and ISD team) plays and what responsibilities he/she has on a project.

2. Demonstrate methods to engage clients at a variety of levels.

3. Practice techniques to learn what motivates your subject matter experts.

4. Given a difficult client situation, create a productive and positive response.

5. Use given checklists and templates to glean, organize, and share information from subject matter experts in an efficient manner.


ICATT Training Catalog Matrix

Individual Contributors

Emerging Leaders

Supervisors / New Leaders

Managers / Sr.

Managers

Directors / Sr.

Directors Executive /

C-Suite

Communication Skills

Dynamic Communication &

Interpersonal Skills * * * *

Cross Cultural Communication Skills * * * * * * Constructive Conflict

Resolution * * * * * * Applying Emotional Intelligence at Work * * * * * * Effective Electronic

Communications * * * Project Management /

Program Management

Fundamentals of Project Management * * *

Agile Project Management

* * * * Develop a Winning

Project Proposal

* * * * Developing a Business

Plan

* * * * * Team Building

Assembling Quality Teams

* * * * Managing High

Performance Teams

* * * * Systems Thinking * * * * * *

Accountability * * * * Conduct Effective

Meetings

* * * Human Resource

Management Talent Retention

Strategies - Succession Planning

* * *

Selecting the Right Talent

* * * * Essentials for

Workplace Success * * * Managing Stress * * * * * *

Creating & Sustaining an Ethical Culture

* * * * *




Emerging Leaders


Managers / Sr.

Managers

Directors / Sr.


C-Suite

Workplace Ethics * * * * * * Time Management * * * * * *

Business Writing 101 * * * Building Success

through Excellent Customer Service

* * * * * *

Harassment Training for Supervisors

* * * * Preventing Sexual Harassment in the

Workplace

* * * *

Leadership

Leadership Skills for New Leaders

* * Negotiation Skills * * * * * *

Effective Delegating

* * * * Power Networking * * * * * *

Leading Change

* * * * * Collaborative

Leadership

* * * * * Partnering * * * * * *

Leading in a Virtual Environment

* * * * Motivating Employees

* * * * * Managing Union

Employees

* * * * Diversity and Inclusion

Creating an Inclusive Workplace

* * * * Maintaining a

Respectful Workplace * * * * * * Leading a Diverse

Organization

* * * * Cultural Competence

* * * * * Bridging the

Generation Gap

* * * * *

Quality and Process




Emerging Leaders


Managers / Sr.

Managers

Directors / Sr.


C-Suite

Improvement

Introduction to Quality * * * Continual Process

Improvement Strategies

* * * * *

Managing with Facts

* * * * Performance Management

Evaluating Performance

* * * * Coaching & Mentoring

* * * * * Effective Strategies for

Poor Performers

* * * * Strategic Planning

* * * * * Training & Development

Instructional Systems Design Methodology *

Scenario Based Training *

E-Learning Fundamentals *

Designing Powerful Presentations *

Effective Technical Writing *

Mastering the People Side of ISD *

Documents

2016 Course Catalogicatt.net/website/wp-content/uploads/2016/06/ICATT... · 2016 Course Catalog ICATT Training . ICATT Training – Course Catalog – Proprietary 2 ... retain customers,