2016 annual report · PDF file2016 annual report Our Promise to Our Community ... Edward T. Ogorzalek VP, ... TJ Sabotka Stanley M. Shapiro, MD

2016 annual report

Our Promise to Our Community – We listen, We Respect, We Care…Always!

Our VisionTo be the Best Community Healthcare System in New England

Our MissionTo improve the health of the Rutland Region and

surrounding communities by providing appropriate, superior,

integrated, preventative, diagnostic and therapeutic health

services in a caring environment through the strength of

our people, technology and relationships.

160 Allen Street, Rutland, VT 05701 www.RRMC.org 802.775.7111

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To Our Community…As our nation’s healthcare system rapidly changes and confronts new challenges, Rutland Regional Medical Center continues its commitment to improving the health of our community.

As a hospital so closely connected to our community, we have the responsibility to create opportunities that inspire our neighbors to engage in actions that promote good health at all stages of life.

When health issues arise and people need our care, we are dedicated to treating illness and injury with the highest levels of clinically excellent care delivered with compassion and respect.

This past year, we remained firm to our commitment of service excellence. At its core, service excellence is our work that ensures that our patients know that we care and that we have confidence that we are providing the best quality healthcare. We continue to invest in clinical talent, empowering our physicians to explore new care models and expand our service areas and clinical offerings.

In the pages ahead, you’ll find a picture of a strong and vibrant hospital embracing the future and deeply entwined with the communities we serve. We have a great story to tell. This commitment to quality and improving patient care is what drives and motivates us.

We are deeply grateful to our local partners and generous donors, as our success – and the health of our community – depends on these strong and philanthropic relationships. Together, we make a difference in the lives of those we serve. We look to the future with strength and confidence, building on the past to create a stronger and healthier future for Rutland.

Thomas W. Huebner, President Rutland Regional Health Services and

Rutland Regional Medical Center


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Raising the Bar

Award-winning Healthcare Right Here at HomeTo earn national recognition, hospitals must show ongoing evidence of clinical excellence. Rutland Regional Medical Center strives to meet this challenge. Efforts to continually evaluate and improve the quality of the care we provide have consistently placed us among the best healthcare providers in our region and in the nation.

HealthgradesFor a third year in a row Rutland Regional received the top 10% in the nation for Patient Safety from Healthgrades, the leading online resource helping consumers make informed decisions. Healthgrades also honored Rutland Regional with the 2015 Outstanding Patient Experience Award™ and was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay. Healthgrades also named Rutland Regional as “high performing” designations for its clinical performance in Pacemaker Procedures, Prostate Surgery and Total Knee Replacement.

U.S. News & World Report Rutland Regional has been named among the nation’s best hospitals in the U.S. News & World Report Best Hospitals for Common Care. Rutland Regional was rated as High Performing in chronic obstructive pulmonary disease (COPD), heart failure, hip and knee replacement. The ratings evaluate more than 4,500 hospitals nationwide on common inpatient procedures and conditions.

Magnet® RedesignationIn 2015 Rutland Regional was re-designated for a second time as a Magnet hospital, a recognition bestowed by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Fewer than twenty percent of healthcare organizations in the U.S. have achieved Magnet status, placing Rutland Regional in the exclusive company of some of the most elite health systems and hospitals in the nation.

Engaging Members of the Community In offering new treatments and defining best care practices, we understand that each patient’s needs are highly personal and, in many ways, unique. We strive to provide the best care to the individual – and to engage patients in choices about their care and health. In 2015, we established the Patient & Family Advisory Council as a way for individuals to work with clinicians and hospital staff as partners to improve the quality and safety of hospital care.

Investing In and Expanding Our Care TeamThe excellent care we provide at Rutland Regional is delivered by talented clinicians working across a variety of disciplines in our hospital and in clinics throughout the community. We place a strong focus on building and expanding our clinical offerings based on the needs of our community. New clinics offered in 2015 include Marble Valley Urology, Marble Valley Eye Care and Rutland Regional Neurology Center.

Promoting Healthy Lifestyles: Get Fit RutlandWe remain focused on preserving health and continue to support healthy initiatives that reinforce Rutland Regional as a center of health, and are proud to spread the word about efforts that are succeeding. Over 250 runners and walkers joined us in our first ever 5k to support community health initiatives.


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Our Leaders

Business Leaders, Community Members & Our EmployeesMedical Executive Committee

Roshan Siva, MD President

Stanley M. Shapiro, MD Vice President

Mark C. Stickney, MD Secretary/Treasurer

Bradley A. Berryhill, MD Chair, Affiliate Medical Staff Committee

Scott J. Graham, MD Chair, Department of Medicine

Matthew A. Conway, MD Chair, Department of Surgery

Todd D. Gregory, MD Member at Large, Department of Medicine

Timothy A. Daly, MD Member at Large, Department of Surgery

Invited

Carol Egan, MSN, MSA, RN, NE-BC VP/Chief Nursing Officer

Thomas W. Huebner RRHS/RRMC President/CEO

Michael R. Dick, DMD, PC RRHS/RRMC Chair

Melbourne D. Boynton, MD Chief Medical Director

Section Chiefs

Anesthesiology – Timothy A. Daly, MD

Cardiology – Stanley M. Shapiro, MD

Diagnostic Imaging – Roshan Siva, MD

Emergency Medicine – Scott J. Graham, MD

General Surgery – Matthew A. Conway, MD

Laboratory Medicine & Pathology – William R. Wiseman, DO

Medicine – Rick Hildebrant, MD

Obstetrics and Gynecology – Mary M. Beerworth, MD

Orthopaedics – Eric J. Marsh, MD

Pediatrics – Richard C. Baker, MD

Psychiatry – William G. Frankle, MD

Leadership Council

Thomas W. Huebner President/CEO

Melbourne D. Boynton, MD Chief Medical Director

Carol Egan, MSN, MSA, RN, NE-BC VP/Chief Nursing Officer

Scott J. Graham, MD Chief Medical Information Officer

Mary T. Nemeth VP, Corporate Support Services

Edward T. Ogorzalek VP, Fiscal Services/Chief Financial Officer

Barbara Robinson VP, Clinical Services

Brian Kerns VP, Human Resources

Domenic M. Serino Executive Director,

Rutland Health Foundation

2014–2015 RRHS/RRMC Board of Directors

Michael Dick, DMD, PC RRHS/RRMC Chair

John Casella RRHS/RRMC Vice Chair

Mike Solimano RRHS/RRMC Secretary

Jessica Anderson

John R. Butterly, MD

Ron J. Cioffi

Mark K. Foley

Todd D. Gregory, MD

Larry Jensen

Cort Jones

Michael Kenosh, MD

Joseph Kraus

Stephen Leffler, MD

Richard Lloyd

TJ Sabotka

Stanley M. Shapiro, MD

Roshan Siva, MD

Megan Smith


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2015 Service AwardsForty-Five Years of Service

Maryann McDonough Cardiac Rehab

Forty Years of ServiceIrene Dazzi Health InformationNicole Duhamel Nursing ExcellenceCheryl Hackett HematologyChristine Houston UltrasoundMarsha Jones Patient AccountingMaureen Paradee Digestive ServicesJean Raiche Medical Oncology UnitShirley Robinson Emergency Department

Thirty-Five Years of ServiceRosalena Andrus Central Sterile ProcessingSarah Baker Blood BankMarie Banin Psychiatric Intensive CareValerie Cain Rehabilitation SupportMartha Christmas PhysiatryDarlene Coutermarsh Health InformationMary Denardo Post Anesthesia Care UnitLoreen Eddy Breast Care ProgramJoyce Fortier Psychiatric Services IP UnitIrene Goebel Medical Oncology UnitDonna Hammond Medical Oncology UnitDebra Hawkins Human ResourcesAgnes Marro Intensive Care UnitJoan Mead Surgical Care UnitSusan Newth Post Anesthesia Care UnitCindy Peters Ambulatory Care UnitSandra Russell Food ServiceMarjorie Sabourin Case ManagementLisa Schauwecker Surgical Care UnitMary Shomo Physical TherapyAnn Thayer Rehabilitation SupportBetty Thomas Food ServiceSusan Wallett Physical Therapy

Thirty Years of ServiceHenry Dimuzio Emergency ProvidersTeresa Fusco Resource Staff PoolFroukje Moorby Medical Oncology UnitCharmaine Summers Cytology

Twenty-Five Years of ServiceEmilia Abrahamovich Foley Cancer CenterJohnnie-Lee Bagnall Medical Staff ServicesMelissa Bartlett Marble Valley Eye CareDenise Beebe Rutland Heart CenterLeah Denton Cardiopulmonary AdministrationDiane Doperak HousekeepingDavid Dransfield PharmacySusan Fowler PhlebotomyMargaret Fredette Intensive Care UnitJean Gregorio Rehabilitation SupportAnn Grubman Central SchedulingDaniel Heleba Operation of Plant

Janet Horner Diagnostic Imaging Nursing ServiceLisa Keith-Reed Labor & DeliveryMelanie Mace RegistrationAlberto Mangundayao HousekeepingElizabeth Morton RegistrationJean Phelps Rutland Endocrinology CenterSherry Ravlin ITWorksSteven Stein Emergency ProvidersWanda Stiles LaundryJanet Tate Emergency Department

Twenty Years of ServiceLulu Anderson Labor & DeliveryRebecca Banco Physician RecruitmentLisa Barker FinanceRobert Berrick Emergency ProvidersCrystal Eugair Rutland Endocrinology CenterMarguerite Francescani Diagnostic Imaging Nursing ServiceJohn Furneaux ITWorksFrederick Garrow Medical Oncology UnitBaxter Holland Medical Staff ServicesAlana Kennedy FinanceHarvey Reich Cardiopulmonary IntensivistScott Richards Training and EducationSusan Senecal FinanceRichard Trono Occupational Health

Fifteen Years of ServiceMary Berger Rutland General SurgeryKaren Beyette Operating RoomHeidi Bird HistologyMary Brothers Foley Cancer CenterVirginia Campbell Food ServiceJaime Castle ChemistryDawn Childs Foley Cancer CenterBonnie Chmielewski FinanceChristine Decker Food ServiceDonna Duprey Nursing ExcellenceSteven Edgerton Operating RoomShirl Foster HousekeepingHolly Fox Foley Cancer CenterKeith Gaskins Surgical Care UnitGiuliana Hodulik Ambulatory Care UnitMaria Houston Psychiatric Services IP UnitKatherine Josselyn RegistrationGretchen Kimmey Killington Medical ClinicPaulette Kleinschmidt RegistrationChristopher Labate DistributionValerie Magarian EndoscopyBarbara Mallen Speech TherapyDonna Manfredi MailroomMelissa McGraw Patient AccountingMary Ellen Mulready Case ManagementJohn Porchesa Surgical Care UnitDeborah Senesac Cardiac CathFaith Stone West Ridge CenterMary Tomasko Housekeeping


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Ten Years of ServiceLeslie Allen Intensive Care UnitSarah Bache Labor & DeliveryKate Bascue Surgical Care UnitMaureen Booth Post Anesthesia Care UnitSaisha Branchaud PharmacyJulie Center Speech TherapyJessica Clark-Keeler West Ridge Center for Addiction RecoveryClare Coppock PharmacyKaren Cullen RegistrationLacey Dahlin Surgical Care UnitVirginia Daley ENT ClinicCynthia Dazzi PharmacyMargaret Denicola Operating RoomLauren Downs Vermont Orthopaedic ClinicCarrie Duncan Health InformationJamie Finger Clinic Float PoolMatthew Gammons Vermont Orthopaedic ClinicMarie Gilmond Community Health ImprovementKatherine Gorruso Intensive Care UnitJonathan Grosberg X-Ray MRICharlene Hill Diagnostic Imaging Nursing ServiceRory House RHF AdministrationJessica Kenneally Patient AccountingBrian Kerns Human ResourcesPaul Kistner HousekeepingKathleen Krevetski Utilization ManagementJeffrey Lavoie Surgical Care UnitTara Lewis Intensive Care UnitT.R. Lovko Hospital MedicineElizabeth Mahar-Kyhill Nursing ExcellenceRobert Maxham The PinesErin Merrill Foley Cancer CenterTammy Mills Resource Staff PoolNicole Moran Resource Staff PoolShelley Nemeth Patient AccountingLisa Patry Human ResourcesRowena Petty Progressive Care UnitSuzanne Redden Hospital MedicineKarin Reynolds Emergency DepartmentSamantha Roberts Medical Oncology UnitBernadette Robin Public RelationsMary Robinson Rutland Diabetes & Endocrinology CenterDeborah Rohde Resource Staff PoolJean Rollo CodingGerald Savage Emergency DepartmentHeather Smith Hospital MedicineJennifer Tinsman Emergency ProvidersLois Tracy TranscriptionJanet Varney Post Anesthesia Care UnitPamela White FinanceErik Wilder SecurityEva Zivitz Palliative Care Program

Five Years of ServiceLatasha Batchelder Respiratory TherapyAnne Baylock Behavioral Health ClinicDanika Beaulieu Labor & DeliveryMary Beerworth Rutland Women’s HealthcareEdward Bilodeau ITWorks

Katelynn Brown Psychiatric Services IP UnitJeremy Carrara TelecommunicationPatricia Casey Rutland Women’s HealthcareChelsea Chadurjian Diagnostic ImagingRobert Coffman Respiratory TherapyApril Cole Human ResourcesMichelle Cordeiro Hospital MedicineKelly Doaner Foley Cancer CenterRhona Dorion Rehabilitation SupportJulia Fonte Psychiatric ServicesJessica Fredette Human ResourcesSarah Gemmiti Progressive Care UnitEdward Gentry Food ServiceRima Georgeson TranscriptionCarolyn Goodwin Rutland Diabetes & Endocrinology CenterDawn Granger CodingMallorie Grant Women’s & Children’s UnitSusan Haas Patient AccountingDeborah Hedding ITWorksNathan Henikoff Food ServiceKathleen Hergert Foley Cancer CenterRichard Houle Emergency ProvidersStacy Jacques Ambulatory Care UnitKelly Jakubowski FinanceJennifer Kavanaugh Medical Oncology UnitPatrick Keenan Rutland Women’s HealthcareJason Kerson Emergency DepartmentJoni Kotter EchocardiologyStacy Kovatch Foley Cancer CenterNoah Kuzma PhlebotomyPamela Lancour Rutland Women’s HealthcareRobin Leight Rutland Women’s HealthcareDawn Magee Emergency DepartmentDiane Mayo Occupational TherapyMichelle Murray RegistrationVicki Napolitano Rutland Heart CenterJillian Nichols Ambulatory Care UnitJeanne Ojala Rutland Women’s HealthcareDeirdre Pierce Women’s & Children’s UnitJudith Quesnel Rutland Women’s HealthcareAllison Richardson Vermont Orthopaedic ClinicShelby Robbins Labor & DeliveryMichael Robertello Rutland Heart CenterParul Shah PharmacyNicole Sharrow Operating RoomDarlene Shaw HousekeepingScott Shurlow HematologyKaren Smith ENT ClinicNerissa Sweatt Emergency DepartmentGirard Thurrott Operation of PlantMichael Vooris Emergency ProvidersMelissa West MarketingMichelle Wilcox MicrobiologyAllison Yelton CytologyBeth Young MicrobiologyRobin Young Vermont Orthopaedic ClinicRobert Ziegler Patient Transport


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Volunteers Making a DifferenceMaking a difference in the lives of others is a calling. The incredible volunteer team at Rutland Regional Medical Center reflects the generosity of our wonderful community every day. Close to 370 strong, our volunteers fill many roles in over 38 areas of the hospital.

Our goal has always been to support hospital staff. In recent years, Volunteer Services has grown to not only keep pace, but to embrace the complex, ever-changing healthcare environment where our work is performed. We now not only assist staff in their work, but assist in enhancing the patient and visitor experience from the moment they enter the hospital to the moment they leave.

2015 Volunteer Support in Clinical and Nonclinical Support AreasClinical Support # of Hours # of VolunteersCourier 23,844 172Social Work – 8,321 50 Trauma Support, Bridges, Lifeline, ClericalED Acute & Triage 4,468 35Surgical Services – 2,857 21 ACU, Endo, Surg Adv, PerioperativeWACU – 350 10 Cuddler, Lactation SupportSleep Center 289 1Reiki 266 7PCU Advocate 265 5AAT 239 13FCC 200 4Palliative Care 185 3Physical Therapy 154 5PSIU – NAMI 146 4Medical Oncology Unit 139 1Nursing Support Assistant 131 3Clinical Totals (79%) 41,854 334

Nonclinical support # of Hours # of Volunteers

Information Desk Ambassadors 4,188 32

Volunteer Services Office 1,914 5

Events 1,878 20

Purchasing/Distribution 808 3

Gift Shop 727 7

Community Health Team 502 4

Security 388 4

Marketing 200 2

Library 180 2

Garden 350 10

Food and Nutrition 163 4

Outpatient Services 78 2

Non-Clinical Totals (21%) 11,376 95

A Generous Total of 53,230 Volunteer Hours


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Arlene Taylor, Volunteer ExtraordinaireFor thirty-five years and twenty-four-thousand hours, Arlene has completed projects and supported staff in literally every department in the hospital. Her attention to detail, dedication, commitment, wonderful institutional memory and perfectionism in her work has made her indispensable to many. Thank you, Arlene, for all the innumerable ways you’ve assisted Rutland Regional in both clinical and nonclinical departments through the years.

Here are just a few words from grateful staff:

“Arlene is so dependable and thorough. When she started in Utilization Management, we told her our needs and she set to work doing what she could to help. She works independently so if we are in a meeting when she arrives, she gathers what she needs and gets to work. She has been such a huge help to us! Congratulations Arlene and thank you for your many hours volunteering here at Rutland Regional Medical Center.”

~ Sylvia B. Wallett, UR Precert Specialist

“I have been in my position a relatively short while (a little more than a year), so I have not had many occasions to have Arlene help me. But very recently, I asked Arlene to work on a project in which several journals needed to be put together for an upcoming Community Education class. She was not only willing to help, but to go the extra mile and make sure these journals had everything necessary to look great. A big thank you to Arlene! Rutland Regional is indeed blessed to have her helping us for all these years!!”

~ Beth Dulli, MS, RN, Community Education Coordinator

“Arlene is very detailed oriented and in the work she does for me, that is very important. She is caring about the employees she works with in wanting to make sure her work is helping them with their work. She goes above and beyond in capturing all the details that are needed. Arlene is a huge help!”

~ Bridget Tarbell, Tumor Registrar

A team of 172 Courier Volunteers escort and thank patients for using Rutland Regional services upon leaving the hospital.

Surgical Advocate Volunteers are the communication link between the surgical staff and the patient’s family and friends and ensure they receive timely information and assistance as they wait.


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The Ambassadors at the Information Desks at the 3 entrances meet and greet all those entering the hospital, and provide information and an escort to those needing assistance. They receive a variety of requests from patient room numbers to confirmation of appointments to floral deliveries. The volunteers you meet at the information desks are knowledgeable and focused on service to their community.

Reviewing a Year of Accomplishments for our Volunteer Services

In addition to overseeing a truly remarkable and talented staff of 367, Volunteer Services leadership along with volunteer leaders have achieved a number of accomplishments and developed several new programs in 2015.

• AD Explainer program – The Advance Directive Explainer program was featured in the current 2016 edition of the American Hospital Association Community Connections: Ideas and Innovations for Hospital Leaders. This novel program also received the NEADHVS (New England Association Directors Healthcare Volunteer Services) 2015 Presidential Award for outstanding Volunteer Program Development. To date, four talented and dedicated volunteers have addressed over 800 referrals to assist the community with their advance directives.

• College of Saint Joseph’s partnership – Each semester Volunteer Services places up to 6 college students who volunteer for community service for their financial aid requirement. They volunteer 50 hours on either the Medical Oncology Unit, teen leader program or the Emergency Department.

• Expansion of Ambassador/Information Desk program to ensure all main hospital entrances have a volunteer presence to meet, greet and assist those entering and exiting the building.

• Medical Oncology Volunteer – This new program was developed to not only support staff on this diverse and challenging nursing unit, but to also enhance the patient’s experience during their hospital stay by visiting and providing an empathetic presence.

• The Janet Martin Memorial Cart – The new complimentary cart is funded by and dedicated to the memory of former volunteer and employee Janet Martin, who supported the hospital her whole life. The cart brings comfort items, a friendly volunteer presence and assistance to patients throughout the hospital.

• Diagnostic Imaging – This new position is similar to the Emergency Department volunteer program. Volunteers support staff with nonclinical tasks but also ensure the patient’s needs are being met through rounding, finding answers to questions and providing a compassionate presence.

• Recruitment, interview, placement and training of 100 new volunteers.

• Direct management of 209 volunteers in Courier and the Information Desks.


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Our New Providers

March 2015 – February 2016

Rutland Regional is pleased to welcome these new providers and to work with

them for the health of our community. They join our Medical Staff of more than

256 providers in over 37 specialty areas.

Visit www.RRMC.org to view their individual profiles.

Heather A. Bixler, MD Pathology

Jose M. Samson, MD Anesthesiology

Andrew B. Newman, PA-C Physical Medicine &

Rehabilitation

Ryan Brass, MD Emergency Medicine

Erica M. Sweet, DO Neurology

Diana L. Ricitelli, NP Urology

Amy E. Ferguson, MD Pediatrics

Ginger L. Gillette-Kent Interventional Radiology

Christopher D. Mann, CRNA Nurse Anesthesia

Deborah A. Henley, MD Orthopaedics

Sara J. Locke, APRN Neurology

James G. Marra, CRNA Nurse Anesthesia

Stephanie R. O’Flaherty, AuD Audiology

Juanita Morris, APRN Gastroenterology/Internal

Medicine


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Community BenefitsRutland Regional Medical Center’s purpose remains the same in this changing world of healthcare, to help improve the health and well-being of our community, as individuals and as part of the whole.

Our community health needs assessment (CHNA) process is a valuable tool both to identify needs and concerns, and to keep the dialog going between organizations and community members. It allows us to share information, insights, and plans for the future, and to help identify opportunities for collaboration to address identified needs.

CHNAs help guide the planning of hospital programming, including community benefit activities aimed at improving community health. We take into consideration the influence of environment, access to healthcare, healthy

lifestyle choices, and socioeconomic factors and the effect they have individually and collectively on the health status of a community. With our community partners, we consider approaches to community health needs collectively and collaboratively, taking into account the available resources and expertise within our community.

Community Need

Community Partner(s)

Hospital Expertise

Health Services:MedicalMentalDental

Access to Healthcare and Healthcare Services

Culture of Healthy Lifestyle/ Quality of Life

Chro

nic C

ondit

ions/

Dise

ase

Substance Abuse

2015 – $4,167,1202014 – $5,681,2112013 – $7,390,4422012 – $6,034,8592011 – $4,325,856Fr

ee C

are

for

Patie

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Many projects and programs are working to address needs across our community identified through earlier assessments. During this assessment, in some ways we began to think bigger, and in others we found ourselves more focused on specific issues within a category of interest. For example, we continue to see the shape of need in Rutland County as depicted here, but we are seeing more interest in and emphasis on strengthening the foundation, the culture of our community.

One approach to Community Health Improvement is to support individuals in our community to access needed care. Rutland Regional provides low- and no-cost care for eligible residents through a financial assistance program. The Free Care Provisions (Gross Charges) for 2015 totaled $4,167,120.

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Community Benefit Program ShowcaseIt Takes a Community: Rutland’s Multi-Faceted, Multi-Sector Approach to Addressing Asthma.

The Problem. Vermont has one of the highest rates of asthma in the nation. About 1 in 8 adults (11%) and 1 in 12 children (8%) in Vermont currently have asthma. The Rutland region, a rural part of the state that is home to about 60,000 of Vermont’s 626,000 residents, is particularly impacted by asthma. Compared to the state, rates of asthma in Rutland are similar, however, asthma-related emergency department use is 30% higher and asthma-related hospitalization in Rutland is twice that of the state.

The Solution. Rutland Regional Medical Center is committed to addressing asthma. Over the past decade, we have collaborated with stakeholders from the health care, public health, and education sectors to focus on coordination across sectors, provider knowledge and education, patient education and behaviors, and public health programming to promote asthma management.

Community-based initiatives to improve asthma management within the health system, within schools, and among individuals with asthma are working. Specifically, access to asthma services for children and families through our In-Home Pediatric Asthma Intervention Program has improved the quality of life for more than 90 children over three years. This program provides asthma self-management education, environmental assessment and supplies for trigger management to high-risk pediatric asthma patients. Children with asthma and their families are referred to the program through multiple sources, including Rutland Regional, providers, school nurses and the state Medicaid Program.

“This helped all of us, including our child, help each other and learn…we could all ask questions. It helped us get a deeper understanding of what is going on and what we, as parents, can and cannot do to help our son.”

– parent, Rutland

Community Health Improvement is a broad term that encompasses many aspects and elements, from the individual to the health system as a whole. Key issues that will have the most significant impact on our community health and well-being are outlined below:

Factor Key Issues to Address Importance

Clinical Care Mental health and substance abuse services for adults and youths Recruitment and retention of primary care providers, both medical and dental

To continue to address the drug problem in our community, through treatment, aftercare and prevention. To continue to improve access to care for all community members.

Healthy Behaviors Life skills for youths Physical activity for and by adults and youths

To improve and promote healthy choices and activities to support a healthy community in which to live and raise a family.

Social & Economic Determinants

Recruitment and retention of businesses and people to the area Societal culture building Educational attainment

To improve the health and well-being of our community, making it an attractive place to live and work.

Physical Environment Housing Transportation, vehicular

To improve infrastructure to support a healthy community with access to work, recreational opportunities, and services.


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Bowse Health Trust

Creating a Healthier Community

The Bowse Health Trust is funding three new programs that will receive up to three years of funding. In nineteen years, the Bowse Health Trust has funded a total of 55 programs, which target residents of all ages in a variety of Rutland County communities. With the additional $275,000 awarded in this round, the Bowse Health Trust has now committed over $4 million to improve the health of the community.

Southwestern Vermont Hoarding Task Force hosted by BROC $100,000

BROC will develop a Task Force that will provide training and education about hoarding, recruit interns and volunteers to assist with de-cluttering, and create a network of supports to address the causes and treatment of hoarding. Hoarding is both a health and property safety issue for those living in and around a cluttered residence. It is estimated that 1 in 50 adults has a serious hoarding problem. Partners in this program include Rutland Mental Health, Southwestern Vermont Council on Aging, Vermont Department of Health, Rutland Housing Authority, Housing Trust of Rutland County and the Vermont Office of Opportunity Weatherization program.

Marble Valley Grows Farm to School Network hosted by the College of St. Joseph $85,616

Marble Valley Grows will work with Rutland County schools to enhance education and access to healthy food choices. The activities will include classroom, community, gardening and food services initiatives. The goal of the program is to impact knowledge and increase use of fresh, nutritious local food. Partners include RAFFL, Food Service providers, Proctor Elementary School, Shrewsbury Institute for Agricultural Education, Northeast Primary School, Christ the King School, Addison County Relocalization Network.

Community Impact Program hosted by Wonderfeet Kids’ Museum $85,616

The museum will provide outreach programs to nine organizations that serve young children. The activities will promote nurturing parenting, father involvement, improved kindergarten

readiness, exposure to STEM (Science, Technology, Engineering, Mathmatics), nutrition and health-related curriculum. The partners of this program will include Prevent Child Abuse Vermont, WIC, Head Start, Eckerd Family Services, Rutland Free Library, Boys and Girls Club, Heritage Family Credit Union.


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The Bowse Health Trust was developed in 1996 by Rutland Regional Health Services, the parent company of Rutland Regional Medical Center. The Bowse Health Trust provides seed money to fund projects in the Rutland Region that are aimed at improving the health status of the community. The Bowse Health Trust supports the non-profit community by co-sponsoring an annual Non-Profit Board Training program.

This year marks the 10th anniversary of the program. Over 250 community members have graduated from this program.

The next grant cycle will be announced in April 2016. Grants are awarded on an annual basis. The application information is posted on the Rutland Regional website, www.RRMC.org.

Members of the Bowse Health Trust Committee: Larry Jensen,

Chair

Victoria Young, Vice Chair

Tom Huebner, President

Ed Ogorzalek, Treasurer

Sarah Narkewicz, RN Program Director

Joanne Calvi, RN

Rick Lovett, MD

Jo Ann Riley

Jeff McKee, PhD

Pam Reed

Nanci Gordon

Joan Gamble


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Rutland Regional Medical Center Financial StatementBalance Sheet 2015 2014

Assets

Current Assets 48,367,268 55,848,848

Property Plant & Equipment, Net 73,717,871 72,580,136

Other Assets 4,117,447 4,227,604

Assets Limited As To Use 110,833,281 110,495,963

Total Assets 237,035,867 243,152,551

Liabilities & Net Assets

Current Liabilities 32,335,839 30,885,666

Other Liabilities 9,860,654 9,304,130

Accrued Pension Obligation 21,586,678 31,169,512

Long-Term Debt 40,136,882 41,898,589

Net Assets 133,115,814 129,894,654

Total Liabilities & Net Assets 237,035,867 243,152,551

Statement of Operations 2015 2014

Gross Revenue 493,391,456 460,769,825

Less: Contractual Allowances 259,545,582 235,150,149

Less: Provision for Uncollectible Accounts 5,520,297 4,791,443

Net Revenue 228,325,577 220,828,233

Other Revenue 9,354,281 9,968,904

Total Revenue 237,679,858 230,797,137

Expenses 233,196,530 220,536,613

Income (Loss) from Operations 4,483,328 10,260,524

Non-Operating Gains (Losses) (567,667) 9,107,863

Excess of Revenues & Net Gains Over Expenses 3,915,661 19,368,387

2015 – 233,1872014 – 225,3832013 – 228,9802012 – 192,6282011 – 174,679

Out

patie

nt R

egis

trat

ions

Rutland Regional Medical Center’s Fiscal Year 2015 accounting records were audited by BKD, Certified Public Accountants. Complete reports are on file and available for inspection. On request, this publication is available in an alternate format. Rutland Regional Health Services provides convenient physical access to all of its facilities.

2015 – 4,5372014 – 4,5922013 – 4,8532012 – 4,6322011 – 4,782

Surg

ical

Pro

cedu

res

2015 – 28,9162014 – 29,3632013 – 28,8592012 – 32,9052011 – 33,529In

patie

nt D

ays


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Rutland Regional Health Services Financial StatementCombined Balance Sheet (RRHS & RRMC) 2015 2014

Assets

Current Assets 45,509,562 52,295,051

Property Plant & Equipment, Net 78,795,396 78,267,785

Other Assets 4,117,447 4,227,604

Assets Limited As To Use 124,035,924 123,675,150

Total Assets 252,458,329 258,465,590

Liabilities & Net Assets

Current Liabilities 32,694,001 31,232,375

Other Liabilities 11,322,121 10,455,253

Accrued Pension Obligation 21,586,678 31,169,512

Long-Term Debt, net current portion 40,927,607 42,964,451

Net Assets 145,927,922 142,643,999

Total Liabilities & Net Assets 252,458,329 258,465,590

Combined Statement of Operations (RRHS & RRMC) 2015 2014

Gross Revenue 493,391,456 460,769,825

Less: Contractual Allowances 259,545,582 235,150,149

Less: Provision for Uncollectible Accounts 5,520,297 4,791,443

Net Revenue 228,325,577 220,828,233

Other Revenue 10,971,532 11,623,389

Total Revenue 239,297,109 232,451,622

Expenses 235,246,072 222,601,890

Income (Loss) from Operations 4,051,037 9,849,732

Non-Operating Gains (Losses) (72,613) 10,905,040

Excess of Revenues & Net Gains Over Expenses 3,978,424 20,754,772

2015 – 194 Days2014 – 207 Days2013 – 183 Days2012 – 186 Days2011 – 147 Days

1.27%Other

16.78%Commercial

14.10%Medicaid

34.61%BC/BS

33.24%Medicare

Payment SourcesMedicare accounts for 33.24% of the payments that Rutland Regional receives.

The number of days Rutland Regional could meet its average daily cash expenses without collection of any payments.Ca

sh o

n H

and

2014 – 1.9%2014 – 5.2%2013 – 4.4%

2012 – -0.1%2011 – -3.1%

Rutland Regional must develop resources to purchase necessary equipment and build facilities.

Ope

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g M

argi

n


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With Sincere ThanksCaring for the residents of our local communities has been, and will always be, the mission of Rutland Regional Medical Center. Every day, our friends and supporters make a difference in advancing the level of patient care at Rutland Regional.

DonorsCommunity support is an important part of our ongoing success, and we continue to be grateful for the overwhelming generosity we receive each year. With your help, our loyal friends and supporters, Rutland Regional is improving even more lives throughout our region. Your support, including monetary gifts of all sizes to gifts in memory or honor of a cherished loved one, impact the level of care we provide.

The following individuals, corporations, organizations, and foundations made generous contributions in support of Rutland Regional in 2015. If we omitted or misspelled your name, we apologize. Please contact us at 802.747.3634 to let us know so we may update our records. With sincere appreciation, we acknowledge our generous donors for their gifts and pledges of $100 or more, received between January 1, 2015 and December 31, 2015.

$50,000 and aboveMr. & Mrs. Douglas Casella

$10,000-$49,999Dr. & Mrs. Melbourne Boynton

Mr. & Mrs. Ralph Hathaway

Mr. Steve Sawyer, Table 24

Mr. John M. Williams

Mr. John Wing & Family

$5,000-$9,999Mr. & Mrs. John Casella

Castleton University

Dr. Michael & Mrs. Susan Dick

Mr. & Mrs. Mark Foley Sr.

Mr. & Mrs. Thomas Huebner

Mrs. Signa Lynch Read

Rutland Radiologists, Inc.

Sheridan Healthcare of Vermont

Anonymous

Vermont Store Fixture

$2,500-$4,999Mr. & Mrs. John Cioffi

Attorney & Mrs. Tom Dowling

Anonymous

Mr. & Mrs. James Egan

Joan Gamble & Chip Paison

Mr. & Mrs. Joseph Kraus

Mr. & Mrs. Edward Ogorzalek

Mary Wells Heath 5K Memorial Run

Mrs. Mary Nemeth

James & Ann Rademacher

Mr. & Mrs. Timothy Robinson

Ryan Smith & Carbine, Ltd.

Mr. & Mrs. Dom Serino

Mr. & Mrs. Phil Swords

Mr. Bruce T. Welsh

Attorney & Mrs. John Zawistoski

$1,000-$2,499American Endowment Foundation

Jessica & Harold Anderson

Mr. & Mrs. Steven Ballard

Mr. & Mrs. John W. Beer

John & Mary M. Beerworth

Dr. Ernie & Kathy Bove

Anonymous

Mr. & Mrs. Leo A. Denis

Allan & Marisa Eisemann

Mr. & Mrs. Edward Gartner

Matt & Marie Gilmond

Ms. Elizabeth A. Glynn & Mr. Whit Batchelor

Mr. & Mrs. John C. Haley

Lady Phantoms vs Cancer

Lake St. Catherine Country Club

Dr. & Mrs. William A. Lighthart

Dr. Richard D. Lovett & Mrs. Bess Lovett

Mr. Michael Mackey

Eric & Kirsten Marsh

Mr. & Mrs. Glenn Morgan

Mr. & Mrs. Michael O’Reilly

Mrs. Marjorie Owens


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O’Brien Shortle Reynolds & Sabotka

Dr. & Mrs. James P. Perry

Mr. & Mrs. Peter K. Rosengarten

Rutland County Maple Producers

Robert & Victoria Young

Mrs. Lucy Wedin

Mr. & Mrs. TJ Woolen

$500-$999Ms. Tonya Audy & Mr. David Perron

Mrs. Kathryn Barry Bellis

Mr. & Mrs. Bob Bixby

Stephen M. Brittain & Laurie H. Brittain

Mr. Ralph Colin, Jr.

Castleton Family Health Center

Covance

Mrs. Marlene Dattilo

Mrs. Donna Downes

Mr. & Mrs. John N. Gosselin

Dr. and Mrs. Scott Graham

Ms. Jeanette L. Griffin

Mr. & Mrs. Thomas Hart

Dale & Ann Marie Janik

Mr. & Mrs. Jack Jesser

Killington/Pico Ski Resort Partners, LLC

Mr. & Mrs. Richard B. Lloyd

Long Trail Brewing Company

Mrs. Dolores K. Mahlmann

Manchester Firefighters Association, Inc.

Anonymous

Mr. & Mrs. R. John Mitchell

Neshobe Ladies Group

Mr. & Mrs. Don Nickless

Anonymous

Dr. & Mrs. Victor J. Pisanelli, Jr.

The Family of John Quirk

Rutland High School

Mr. & Mrs. TJ Sabotka

Megan & Greg Smith

Michael & Cara Solimano

Vivendi Holding I Corp

Howard & Deb Weaver

Dr. & Mrs. Leonard Zivitz

$250-$499Adirondack Foundation - Mirror Lake

Inn Charitable Fund

Mr. & Mrs. Mark Brown

Ms. Carol Burt

Ms. Mary Byrne

Mr. & Mrs. David Costello

Ms. Rachel B. Doughty

Anonymous

Engineering Services of Vermont, LLC

Fair Haven Union High School

Farrell Distributing Corporation

First Light Technologies

Anonymous

Mr. Peter Giancola

Mr. & Mrs. Anthony Gillam

Ms. Michelle R. Gillette

Harned-Fowler VFW Ladies Auxilary 6471

International Brotherhood of Electrical Workers

Dr. and Mrs. Mark Jacob

Mr. Norman G. Johnson

Mr. & Mrs. E. Russell Johnston III

Mrs. Diane Liccardi

Order of the Eastern Star Grand Chapter of VT

Ms. Bernadette A. Queen

Russell Optics

Mr. & Mrs. Bob Stedman

Mr. & Mrs. Jeremiah Tarr

Dr. Debra L. Welsh

$100-$249Mr. & Mrs. Anthony Abatiell

Mrs. Natalie Aborn

Addison Rutland Supervisory Union

Mrs. Judith G. Allan

American Legion Auxilliary

Mr. & Mrs. Wil Anderson

Mr. William P. Anderson

Mrs. Martha Baker

Mrs. Patricia K. Baker

Mr. & Mrs. Jeffrey Bates

Mr. & Mrs. Jack Battles

Mark A. Benetatos

Mr. & Mrs. Preston Billings

Mr. Jack Blount

Ms. Maureen Bothfeld

Mr. & Mrs. Jesse Branche

Ms. Mary Jane Foley Brisbane & Mr. Eugene Brisbane

Mr. & Mrs. Ronald Bower

Ms. Emma Burke

Mrs. Donna Carroll & Friends

Mr. & Mrs. Gordon Chader

Mr. Ronald J. Cioffi

Mr. & Mrs. Roland Cleveland

Clifford Construction

Anonymous

Harold R. Clune, Inc.

Mr. Robert F. Cooper

Mr. & Mrs. Steve Costello

Mr. & Mrs. Charles Coughlin

Mrs. Joan Cross

Mr. & Mrs. Walter Crossmon Jr.

Ms. Andrea D. Cupak

Mr. & Mrs. Rufus P. Cushman III

Mr. Cornelius P. Darcy

Ms. Laurel Darling

Mr. & Mrs. Don Dame

Mrs. Monica Day

Mrs. Beverly J. Drake

Excelitas Canada

Mr. George E. Ewald

Attorney & Mrs. Jack Facey


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Mr. and Mrs. Marshall Fay Jr.

Mr. & Mrs. Charles Flynn

Dr. & Mrs. Thomas Gallivan

Lawrence G. Jensen & Sallie M. Gill

Mr. Bryan Gillam

Mr. Richard Hadley

Mrs. Patricia Hallock

Mr. & Mrs. Richard Hamilton

Mr. & Mrs. Martin Hanley

Ms. Michele Havens

Ms. Susan A. Haviland

Mr. & Mrs. Alan Helfer

Ms. Jean A. Hinson

Mrs. Giuliana Hodulik

Mr. & Mrs. Henry Hotchkiss

G. Housen North

Hubbardton Forge Corporation

Mr. & Mrs. Don Hunt

Mr. & Mrs. Sherman Hunter

Ms. Peggy K. Janney

Mr. & Mrs. John Jeffo

Mrs. Edith M. Johnstone

Mr. & Mrs. Joseph Jordan

Dr. & Mrs. Richard Kelleway

Ms. Priscilla Latkin

LaValleys Building Supply

Mr. Ronald N. Lazzaro CPA

Mrs. Eleanor S. Lea

Anonymous

Mr. & Mrs. Wayne A. Leonard

Mr. & Mrs. Michael Liff

Litwhiler Enterprises, Inc.

Mr. & Mrs. Robert A. Lloyd

Mr. & Mrs. Ray Lopes

Mr. & Mrs. Ralph Loveys

Mr. & Mrs. O. Charles Lull

Mr. George V. Lyons

Mr. & Mrs. Arthur W. Madgwick

Ms. Anne T. Maranville

Mr. & Mrs. Donald Marcy

Ms. Darlyn P. Martin

Mr. & Mrs. Charles N. McAlpin

Mrs. Irene McCarthy

Mr. & Mrs. Michael McCormack

Dr. & Mrs. James McGuire

Mill River Union High School

Dr. Fred R. Michel

Scott & Traci Moore

Multi-Kem Corporation

Ms. Carol L. Murphy

Mr. & Mrs. David Naylor

New Found Freedom Group

Nancy P. Noble & Robert A. Noble, Jr.

The Honorable Richard Norton

Mr. Stephen O’Brien

Ms. Arden Kahlo & Mr. Stan Okin

Mr. & Mrs. John L. Olson

Mr. Lewis C. Parker & Family

Mr. Otto Postl

Mr. & Mrs. Wayne Prescott

Proctor Gas, Inc.

Proctor School District

RAHA U12 Girls’ Team

Mr. James Richards

Mr. & Mrs. George Riebel

Mrs. Barbara A Riotte

RMG Stone Products, Inc.

Mr. & Mrs. Philip Saines

Mr. & Mrs. George Sargeant

Mrs. Kathleen Scalia

Sam’s Service Center

Mr. Tim Schneller

Soojian Brothers Construction, LLC

Southern Vermont AORN

Mrs. Christine Steffan

Mrs. Betty Sullivan

Mr. J. Eugene Taylor

The Pampered Chef

Mr. & Mrs. William Thomas

Mrs. Brenda C. Thorton

Mr. & Mrs. Peter Tobin

Mr. Bruce Tubbs

Anonymous

Mr. Frank Vasos

Mr. & Mrs. Edward L. Viani

VMS Construction

Mr. & Mrs. Sidney Waite

Mr. & Mrs. Jeffrey Wallin

Mr. Christopher Wing

Ms. Eva B. Zivitz & Mr. Michael Lawrie


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Tribute GiftsThe following individuals were honored by friends and loved ones who made gifts to Rutland Regional Medical Center in 2015.

In Memory of:Mrs. Arlene Accavallo

Mr. Michael Baker

Mrs. Hope Bates

Mr. Jon Bellis

Mr. Tommy Brown

Mr. Alfred Bumps

Mrs. Pamela Burt

Mrs. Marjorie Buskey

Mr. Frederick B. Chadwick

Mrs. Judy Champagne

Mrs. Jeannette A. Conderino

Mr. Vincent Crocker

Mrs. Elsa Cyrul

Mrs. Elizabeth Dahl

Mr. Patrick Eagan

Mr. Thomas Eakley

Ms. Freebird Earle

Mrs. Ann Fagan

Mr. Michael Fisher

Forte & Formato Families

Mr. Richard A. Gillam

Ms. Sharon L. Griffin

Mr. Gerald Hansen

Ms. Faith Hosley

Mrs. Catherine Jablonski

Mr. Ralph Johnson

Mrs. Ola Jones

Mrs. Frances C. LaPlaca

Mrs. Lorraine Lester

Mrs. Anna Morris

Mr. Carleton Laird

Mrs. Susan Mackey

Mr. Patricia Madgwick

Ms. Janet A. Martin

Mr. Harry Maynard

Mr. Daniel McCarthy

Mrs. Carol McClallen

Ms. Mary L. McPhee

Mr. Hector Pariseau

Mr. Walter Perry

Ms. Melinda Pitts-Forrest

Ms. Dorothy P. Postl

Mr. John J. Quirk

Mr. Jerry Miglorie

Ms. Nancy I. Repice

Mr. Gordon Ringquist

Ms. Joanne Ringquist

Mr. Alfred A. Robbins

Mr. Thomas F. Ross

Ms. Dea Rotella

Mr. Roy Rotella

Mr. Paula C. Russell

Mrs. Joyce Sawyer

Ms. Veronica St. Armour

Mrs. Linda Smith

Ms. Sharon M. Stanley

Mrs. Julie Teta

Mr. Fred Thurlow

Ms. Loretta Townsend

Mr. Bob Ward

Ms. Mary Warner

Mr. Robert Wedin

Mrs. Carol P. Welsh

Mr. Ron Whittaker

Ms. Joyce H. Williams

Mr. Harold C. Wilkins

Mrs. Margaret Wing

Mr. Alan C. Woodard

Ms. Ida Wright

Ms. Nan Zsido

In Honor or Special Recognition of:

Ms. Marie Anderson

Dr. Allan Eisemann

Foley Cancer Center

Ms. Dena Goldberg

Michael & Suzanne Liff

Dr. Richard Lovett

Dr. Eric Marsh

Mrs. Patricia Popovitch, RN


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2015 Fundraising EventsThe following fundraising events were held in support of the programs and services of Rutland Regional Medical Center. Thanks to our dedicated volunteers and community members for their generous support of these special events to benefit Rutland Regional programs and services.

The Green Mountain Gala – May 16, 2015To benefit the Palliative Care Program at Rutland Regional Medical Center

The Palliative Care Team at Rutland Regional Medical Center offers physical and emotional care to patients and families coping with advanced, chronic or life-threatening illnesses. With your help, we continue to provide community members with the support they need when facing a serious illness.

With Grateful Appreciation to Our Sponsors:

Baker DistributingBerkley, Veller & GreeneCasella Waste SystemsCastleton UniversityCelebration RentalsCernerDr. Michael & Mrs. Susan DickExcel Plumbing & HeatingFamily Dental AssociatesFoley ServicesGE Aviation RutlandGreen Mountain PowerHeritage Family Credit UnionH.P. Cummings ConstructionKenlan Schwiebert Facey &

GossKillington Resort Kinney MotorsLavallee Bresinger ArchitectsMid-Vermont PathologyMr. Twitter’s Garden & Gift

Emporium OMYAOuellette Plumbing & Heating

Corp.

People’s United BankPratico’s Nursery & Garden

CenterRutland Area Visiting Nurse

Association & HospiceRyan Smith & CarbineSheridan AnesthesiaTD BankWestminster Cracker Co.The Vermont Country Store

Special thanks to Robert & Victoria Young and Mel & Lynn Boynton for underwriting the cost of the band. A heartfelt thanks to our 2015 Green Mountain Gala Committee for their time and creativity in support of the Palliative Care program at Rutland Regional Medical Center.

2015 Green Mountain Gala CommitteeJen Giancola, Carolyn Gregory, Caroline LaCoille, Shannon Maass, Kirsten Marsh, Laura Zmurko


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Pink The Rink – January 24, 2015To benefit the Breast Care Program at Rutland Regional Medical Center

Our sincere thanks to Castleton University and the Women’s Hockey team for their generous contribution in 2015 of $5,000 from the “Pink the Rink” event on January 24, 2015 in support of the Foley Cancer Center Breast Care program. With the 2015 contribution and the team’s outstanding efforts, a total of $39,000 has been raised for the Breast Care program. We are truly grateful for the continued support from Castleton University, and the hard work that the Castleton team, coaches, and parents put into organizing this special event.


22

Rutland Health Foundation Golf InvitationalSeptember 18, 2015 at the Rutland Country Club

It is with heartfelt thanks that we acknowledge the following sponsors for their support of the 22nd Annual Golf Invitational. The event benefits a newly established Health & Healing Patient Support Fund, a designated fund to support complimentary therapies associated with chronic pain management at Rutland Regional Medical Center, as well as programs provided by the Rutland Area Visiting Nurse Association & Hospice to benefit children and their families.

Presenting SponsorGE Aviation Rutland

Signature SponsorBlueCross BlueShield of

Vermont

Breakfast SponsorKSE Partners, LLP

On Course FoodSheridan Healthcare

On Course PrizesNFP (formerly Hackett,

Valine & MacDonald)

Golf Cart SponsorCerner

Hole SponsorsBayada Home HealthcareBerkshire BankBKD, CPA’s & AdvisorsCasella Waste SystemsCastleton UniversityDartmouth Hitchcock Medical CenterFamily Dental AssociatesHeritage Family Credit UnionLavallee Brensinger ArchitectsMoon Brook ContractorsPeople’s United BankRutland Area VNA & HospiceRyan, Smith & CarbineSibson ConsultingThomas DairySouthwestern VT HealthcareUVM Medical CenterWCAX

Green SponsorsAwesome GraphicsCatamount Asset ManagementFiduciary Financial AdvisorsO’Brien Shortle Reynolds & Sabotka/WCAX

Hole-in-One SponsorAlderman’s Chevrolet

Planning CommitteeMatt Levandowski, Chair Ron CioffiStacie EatonChristine HoardMarc MieleTraci MooreDom Serino

Volunteer CoordinatorBobbie Dress


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Gift Shop & Friends of RRMC Auxiliary

In 2015, the Rutland Health Foundation, a program of Rutland Regional Medical Center, assumed the operational management of the Gift Shop from the non-profit, volunteer driven RRMC Auxiliary.

Since it was established in 1897, the RRMC Auxiliary played a steady and vibrant role in the life of Rutland Regional and our local community. Throughout its history, with funds raised through a thriving Gift Shop, the Auxiliary provided financial support for Rutland Regional and community programs, as well as scholarships to local high school students pursuing a degree in healthcare. In 2015, after much consideration

and thoughtful discussion, the RRMC Auxiliary Board of Directors decided to dissolve the RRMC Auxiliary and shift the management of the Gift Shop to the Rutland Health Foundation.

Rutland Regional will use net proceeds from Gift Shop sales to continue to fund a scholarship program for Rutland County high school graduates pursuing a career in healthcare or related fields. The Auxiliary formed the Friends of the RRMC Auxiliary committee to work with Rutland Regional on the scholarship program and distribution of scholarship funds.

Our Key Goals

Quality – We will provide superior, integrated, health services which meet our customer needs through: excellent clinical outcomes, up-to-date technology, well-maintained facilities, effective processes, competent, engaged and caring staff.

Customer Service – We will consistently deliver an exceptional customer experience which results in high levels of satisfaction.

Market Share Growth – We will develop new services and expand existing services in collaboration with others to meet appropriate customer needs resulting in increased market share and expansion into new markets.

Information Excellence – We will support the organization’s key processes by providing excellent information which results in effective delivery & coordination of care, informed clinical decision making, efficient operations, and improved patient involvement.

Financial Strength – We will achieve financial strength and stability by maintaining the health of our community, by optimizing reimbursement and improving our cost structure to produce sufficient margins, and by increasing philanthropic giving.

Employee Engagement – We will create an environment where employee engagement flourishes and we commit our hearts and minds to meeting and exceeding the needs of our customers and each other.

Rutland Regional continues its commitment to our community by using paper that has a post-consumer recycled percentage of 100% for this Annual Report. The paper selected preserves trees for the future, saves wastewater flow, and conserves energy.

The following are Departments of Rutland Regional Medical CenterCenter for Sleep Disorders 160 Allen Street, Rutland, VT

802.747.3792

Community Health Team 71 Allen Street, Rutland, VT

802.773.9888

Comprehensive Care & Infectious Diseases Clinic

160 Allen Street, Rutland, VT 802.747.3700

ENT & Audiology 69 Allen Street, Suites 1, 3 & 4, Rutland, VT

802.775.3314 51 Tennis Way, East Dorset, VT

802.366.8195

Foley Cancer Center 160 Allen Street, Rutland, VT

802.747.1831

Killington Medical Clinic/iSport Training 3902 Killington Road, Killington, VT

802.422.6125 www.killingtonmedicalclinic.org

www.isporttraining.com

Laboratory Services 160 Allen Street, Rutland, VT

802.747.1771

Marble Valley Eye Care 1 Albert Cree Drive, Rutland, VT

802.775.6006

Marble Valley Urology 145 Allen Street, Rutland, VT

802.775.6006

Physical Medicine & Rehabilitation 160 Allen Street, Rutland, VT

802.747.3633

Rutland Diabetes & Endocrinology Center 8 Albert Cree Drive, Rutland, VT

802.775.7844

Rutland Digestive Services 1 Albert Cree Drive, Rutland, VT

802.786.1400

Rutland General Surgery and the Wound, Ostomy & Continence Clinic

6 Commons Street, Rutland, VT 802.775.1903

Rutland Health Foundation 160 Allen Street, Rutland, VT

802.747.3634

Rutland Heart Center 12 Commons Street, Rutland, VT 802.747.3600 or 1.855.RHC.BEAT

Rutland Kidney Center 160 Allen Street, Rutland, VT

802.747.6292

Rutland Pulmonary Center 160 Allen Street, Rutland, VT

802.775.2036

Rutland Regional Behavioral Health 1 Commons Street, Rutland, VT

802.747.1857

Rutland Regional Neurology Center 1 Albert Cree Drive, Rutland, VT

802.775.4266

Rutland Women’s Healthcare 147 Allen Street, Rutland, VT

51 Tennis Way, East Dorset, VT 802.775.1901

Vermont Orthopaedic Clinic 3 Albert Cree Drive, Rutland, VT 51 Tennis Way, East Dorset, VT

802.775.2937 www.vermontorthoclinic.org

West Ridge Center for Addiction Recovery Howe Center, 1 Scale Ave Bld. 10, Rutland, VT

802.776.5800

®

The Joint CommissionTop Performer onKey QualityMeasures®

2013

HOSPITALSAFETYSCORESMA

Fall 2014

HOSPITALSAFETYSCORESMA

Spring 2015

The following are Affiliates of Rutland Regional Medical CenterThe Gables at East Mountain

1 Gables Place, Rutland, VT 802.770.5263 www.thegablesvt.com

The Meadows at East Mountain 157 Heritage Hill Place, Rutland, VT

802.775.3300 www.themeadowsvt.com

Vermont Sports Medicine Center Brandon, Castleton, Killington & Rutland

5 Albert Cree Drive, Rutland, VT 802.775.1300 www.vsmc.org

Documents

2016 annual report · PDF file2016 annual report Our Promise to Our Community ... Edward T. Ogorzalek VP, ... TJ Sabotka Stanley M. Shapiro, MD