2015_12_15_IT4IT_value_chain_overview (3)

IT4IT OverviewValue Chain and Reference Architecture

15-Dec-2015

Meet the IT value streams

2

Yourobjective

IT4ITprescription

End-to-end integrated Reference Architecture

Proactively detect issues

and take actions to correct them.

Run

Define your strategy to balance and broker your portfolio.

Plan

Prioritize every requirement to build/source the

best services and deploy them.

Build

Handle each request by

streamlining the process

to fulfill it.

Deliver

D2CR2FR2DS2P

Phases for each value stream

3

Service life cycle—on a repeatable, predictable, coherent and future safe reference architecture

Strategy to

Portfolio

– Align strategy

– Rationalize portfolio

– Prioritize backlog

– Manage investment

Requirement

to Deploy

– Plan & design

– Develop

– Test

– Deploy

Request to

Fulfill

– Define & publish

– Subscribe

– Fulfill

– Measure

Detect to

Correct

– Detect

– Diagnose

– Change

– Resolve

D2CR2FR2DS2P

The service model

4

Conceptual

Service Model

– Demand

– Policy

– Portfolio

Logical

Service Model

– IT project

– Requirement

– Release

Physical

Service Model

– Event

– Incident

– Change

The service model – assuring IT service transparency

Detect

to Correct

Request

to Fulfill

Requirement

to Deploy

Strategy

to Portfolio

Business PMO IT EngineerEnterprise Architect

Developers Testers IT Operations Users

D2CR2FR2DS2P

IT4IT™ reference architecture level 1

5

PolicyComponent

RequirementComponent

TestComponent

Offer Consumption Component ProblemComponent

Incident Component

ProposalComponent

Source Control

Component

BuildComponent

Offer ManagementComponent

Request Rationalization

Component

Chargeback/Showback

Component

Service LevelComponent

Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component

CatalogCompositionComponent

Change Control

Component

UsageComponent

Diagnostics &RemediationComponent

Service Monitoring

Component

Enterprise Architecture Component

DefectComponent

ServicePortfolio

Component

ServiceDesign

Component

ReleaseCompositionComponent

Configuration Management

Component

Fulfillment Execution

Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint

ServiceReleaseBlueprint

ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint

Strategy toPortfolio

Requirement to Deploy Request to Fulfill Detect to Correct

IT4IT™ is a trademark of The Open Group

Auxiliary data object

Key data object

Service model object

Entity relationship

Key functional component

This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015

Strategy to Portfolio phases and activities

6

– Define objectives

– Align business and IT roadmaps

– Set up standards and policies

– Enterprise architecture

– Service portfolio rationalization

– Create service blueprint and roadmap

– Consolidate demand

– Analyze priority, urgency, and impact

– Create new or tag existing demand

– Business value, risk, costs, benefits & resources

– What-if-analysis

– Ensure governance

Align Strategy Rationalize Portfolio Prioritize Backlog Manage Investment

S2P


7

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint





Key data object


Entity relationship



S2P

AlignStrategy

Rationalize Portfolio

PrioritizeBacklog

Manage Investment

HPE Project & Portfolio ManagementHPE Application Portfolio Management

HPE Enterprise Maps

HPE IT Business Analytics

HPE Software product mapping – Strategy to Portfolio

8

S2P

Requirement to Deploy phases and activities

9

– IT Project plan

– Logical service model

– Requirements

– Functional & technical

– Standards & policies

– Development: Agile, iterative, waterfall …

– Source & set up development environment

– Version control

– Developer testing

– Functional: desktop, web, mobile

– Performance: desktop, web, mobile

– Security: static, dynamic

– Release plan

– Change and configuration process

– Knowledge management

– Application and security monitors

Plan & Design Develop Test Deploy

R2D


10

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint





Key data object


Entity relationship



R2D

Plan & Design Develop Test Deploy

HPE Software product mapping – Requirement to Deploy

11

R2D

HPE Service Manager, Service Anywhere

HPE Unified Functional Testing


HPE Application Lifecycle Management (Quality Center)

HPE Agile Manager

HPE LoadRunner, Performance Center,

StormRunner

HPE Application Lifecycle Intelligence

HPE Mobile Center

HPE Service Virtualization, Network Virtualization

HPE Application Security (Fortify)

HPE Codar

HPE Cloud Service Automation

Request to Fulfill phases and activities

12

– Merge catalog items from all fulfillment engines

– Set pricing, options and SLA

– Publish services

– Portal engagement

– Personalizedexperience

– Self-service

– Manage subscriptions

– Route fulfillments

– Automate deployment

– Use internal and external providers

– Integrate with asset, configuration and change systems

– Service usage measurement

– Chargeback/showback

– Cost transparency

– Surveys and ratings

Define & Publish Subscribe Fulfill Measure

R2F


13

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint





Key data object


Entity relationship



R2F

Define & Publish

Subscribe Fulfill Measure

HPE Software product mapping – Request to Fulfill

14

HPE Operations Orchestration


HPE Propel

HPE Cloud Service Automation, Codar

HPE DB, Middleware & Application Automation

HPE Network, Storage & Server Automation

HPE Asset Manager

R2F

HPE Service Manager

Detect to Correct phases and activities

15

– See events, alarms and metrics across entire infrastructure

– Understand user issues

– Trace the relationship between events

– Enrichment

– Root cause

– Severity and business impact

– Defined escalation path

– Auto-fixed common issues

– Define change request

– Perform problem and risk analysis

– Approve

– Implement change

– Leverage run books

– Verify recovery

– Close records

Detect Diagnose Change Resolve

D2C


16

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint





Key data object


Entity relationship



D2C

Detect Diagnose Change Resolve

HPE Software product mapping – Detect to Correct

17


HPE Ops Analytics

HPE Security Intelligence (ArcSight) & Network Security (Tipping Point)

HPE Operations Orchestration

HPE Service Manager, Service Anywhere

HPE Business Service Management Suite

D2C

HPE Universal CMDB, Universal Discovery

BackupReference Architecture level 2 and Reference Implementation

18

IT4IT™ Strategy to Portfolio value stream level 2

19

Requirement Component

Requirement to Deploy

1:n

n:1

PortfolioBacklog

Item

Portfolio BacklogItem (rationalized/

Prioritized)

Competency(availability)

Assets(availability)

Policy

Portfolio Backlog Item

Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement

Service Design Component

Logical Service Blueprint1:n

Portfolio Demand

Component

Service Portfolio

Component

n:m

Business Process


n:1Policy

Component

Proposal

Component



IT Asset Management

Business

Strategy

Labor Management

Problem Component

Problem, Known ErrorDetect to Correct

Service Architecture

Enterprise Architecture

Component

n:m

1:1

Portfolio Backlog

Supportive Function

IT Investment Portfolio

Component

ITFM Supportive Function

IT Budget

n:m

n:1

Cost Modeling Component


IT Cost Modeln:1

S2P


Entity Relationship

Record Fabric Integration

Engagement Data Flow

Current Practice

Functional Component – Key

Functional Component – Auxiliary

Service Model

Data Object – Key

Data Object – Auxiliary

This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015

IT4IT™ Strategy to Portfolio HPE product mapping

20

Requirement Component


1:n

n:1

Portfolio

Backlog

Item

Portfolio Backlog

Item (rationalized/

Prioritized)

Competency

(availability) Assets

(availability)

Policy

Portfolio

Backlog Item

Policy

Requirement

1:n

Conceptual

Service

Blueprint

Portfolio

Backlog

Item

Conceptual

Service

Conceptual

Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Logical Service

Blueprint1:n

Portfolio Demand

Component

Service Portfolio

Component

n:m

Business Process


n:1Policy

Component

Proposal

Component



IT Asset

Management

Business

Strategy

Labor

ManagementProblem Component

Problem, Known ErrorDetect to Correct

Service

Architecture

Enterprise Architecture

Component

n:m

1:1

Portfolio Backlog

Supportive Function

IT Investment Portfolio

Component


IT Budget

n:m

n:1

Cost Modeling Component


IT Cost Modeln:1

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

October 6, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

PPM Portfolio, PPM APM,

Enterprise Maps

3rd

Party Tools

(Document Mgmt)Enterprise Maps

3rd

Party Tools

(Sparx EA)

ALM, AgM

PPM, ALM, AgM, SM,

SAW

PPM ProposalPPM Demand

SM Problem, SAW

Problem

Enterprise Maps

3rd

Party Tools

(Sparx EA)


S2P

IT4IT™ Requirement to Deploy value stream level 2

21

Portfolio Demand Component

Strategy to PortfolioPortfolio Backlog Item

Proposal Component

Service Portfolio Component

Policy Component

Source Control

Component

Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect

1:n

n:m

RFC

n:m

Requirement

Component

Test Case

Test Component

Incident Component

Detect to Correct

Strategy to Portfolio

Conceptual ServiceBlueprint

Project Component Change Control

Component

1:n 1:n 1:n

1:1

Scope Agreement

1:n 1:1Logical Service

BlueprintService Release

Release Package

Scope Agreement


Defect Component

Problem, Known Error

1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1


Catalog Composition

Component

Service Catalog Entry

Request to Fulfill

Fulfillment Request

Release Package

Release

Composition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service Release Blueprint

Service Contract (Template)

n:m

Fulfillment Execution Comp.

Desired Service Model

Request to Fulfill

Fulfillment Request

1:n

Build Component

Build

Build Package

Component

Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Level Component

R2D


Entity Relationship



Current Practice



Service Model

Data Object – Key



IT4IT™ Requirement to Deploy HPE product mapping

22




Proposal Component

Service Portfolio Component

Policy Component

Source Control

Component

Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service

Design

Package

Policy

Defect

Defect

1:n

n:m

RFC

n:m

Requirement

Component

Test Case

Test Component

Incident Component

Detect to Correct


Conceptual Service

Blueprint

Project Component Change Control

Component

1:n 1:n 1:n

1:1

Scope Agreement

1:n 1:1Logical Service

Blueprint

Service

Release

Release

Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1


Catalog Composition

Component


Request to Fulfill

Fulfillment Request

Release Package

Release

Composition Comp.



1:n

RFC

1:n

Service Release

Blueprint


n:m


Desired Service

Model

Request to Fulfill

Fulfillment

Request

1:n

Build Component

Build

Build Package

Component

Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Service Level Component

PPM

PPM

PPM (APM)

SM, SAWPPM, ALM, AgM, SAW

CSA, SM, AM

SM, SAWSM, SAW

ALM, AgMALM (inc. Sprinter), UFT,

PC, LR, SV, NV (Shunra),

StormRunner, Mobile

Center, Fortify

ALM/AgM with ALI

3rd

Party Tools

(SCM, IDE)

ALM/AgM with ALI

3rd

Party Tools

(Build)

Propel SX

ALM, AgM

3rd

Party Tools

(Architecture &

Documentation)

3rd

Party Tools

(Build Packaging)

BSM, SM, SAW

Codar

October 6, 2015



R2D

IT4IT™ Request to Fulfill value stream level 2

23

Project Component

Actual Service CIsDetect to Correct

Configuration

Management

Component

Release

Composition

Component

1:n




Component

Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor

Offer Mgmt.

Component

Request

Knowledge Item

Incident

Status1:n


n:m


Component

RFC

1:1

Detect to Correct

Catalog

Composition

Component

Usage

Component

Chargeback /

Showback

Component

RFC Request

Change Control

Component

Composite/Compound Request

IT Supplier

(External to IT)

1:n

Engagement

Experience Portal

1:n

1:1

IT Financial

Management

Service

Monitoring

Component

Fulfillment

Engine & Deploy/

Provision Systems

Detect to Correct

Knowledge &

Collaboration

Supportive Function Detect to Correct

Incident

Component

Offer Consumption Component


n:m

1:n

Request

1:n

n:1

Service Catalog Entry (Bound)

Actual Service

CIs1:nRelease Package

IT Asset

Management

Supportive Function

FulfillmentRequest


Supportive Function

Service Level

Component

Detect to Correct

ServiceContract

(Template)

ServiceLevelStatus

Service Contract

1:1Service Contract (Instance)

Self Service

SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

R2F




Service Model

Data Object – Key


Entity Relationship



Current Practice


IT4IT™ Request to Fulfill HPE product mapping

24IT4IT™ is a trademark of The Open Group

October 6, 2015


Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Project Component

Actual Service CIsDetect to Correct

Configuration

Management

Component

Release

Composition

Component

1:n

Service Release

Blueprint

Desired

Service

Model


Component

Usage Record

Chargeback Contract

Bill/Invoice

Service Catalog

Entry (Unbound)

Usage

Usage

Subscription

1:n

Request

Offer

Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback

Contract

n:m

Fulfillment

Request

1:n

1:n

Subscription

Service

Monitor

Offer Mgmt.

Component

Request

Knowledge

Item

Incident

Status1:n


n:m


Component

RFC

1:1

Detect to Correct

Catalog

Composition

Component

Usage

Component

Chargeback /

Showback

Component

RFCRequest

Change Control

Component

Composite/Compound

Request

IT Supplier

(External to IT)

1:n

Engagement

Experience Portal

1:n

1:1

IT Financial

Management

Service

Monitoring

Component

Fulfillment

Engine & Deploy/

Provision Systems

Detect to Correct

Knowledge &

Collaboration

Supportive Function Detect to Correct

Incident

Component



n:m

1:n

Request

1:n

n:1

Service Catalog

Entry (Bound)

Actual

Service

CIs1:nRelease

Package

IT Asset

Management

Supportive Function

Fulfillment

Request


Supportive Function

Service Level

Component

Detect to Correct

Service

Contract

(Template)

Service

Level

Status

Service Contract

1:1Service Contract (Instance)

Self Service

SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

CSA, SM, AM

AM UCMDB BSM Suite

Propel

Propel Portal

SM, SAW

SM, SAW

SM, SAW CSA, SM, SA,

NA, SE, DMA,

OO

Propel SX

Propel Catalog CSA + AM

PPM, ALM, AgM,

SAW

BSM, SM,

SAW

Codar

R2F

IT4IT™ Detect to Correct value stream level 2

25

Self Service Support

Defect Component


Defect



Portfolio BacklogItem

IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryActual Service CIs

Defect

Knowledge & Collaboration

Component

Knowledge Item

n:m

1:n

1:n

Supportive Function

ServiceMonitor

Knowledge ItemRun book

Interaction

n:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status

Service Monitoring

Component

Incident

Component

Change Control

Component

Problem

Component

Diagnostics &

Remediation Comp.

Configuration

Management

Component

Event

Component

RFC

1:n

Request to Fulfill

Actual Service

CIsFulfillment Request

Service Contract

Service Level

Component

KPI

n:m

Release Composition Component

Requirementto Deploy

Service Release Bluepr int

n:m

Offer Mgmt.Component

Service Contract (Template)ServiceContract

(Template)

Service Level Status

Business / ITMeasurement Business Measurement

(Incident)

Request to Fulfill

1:1


Component

Request to FulfillSubscription

Service Contract

(Instance)

1:1

n:m

Conversation

n:1

D2C


Entity Relationship



Current Practice



Service Model

Data Object – Key



IT4IT™ Detect to Correct HPE product mapping

26

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Self Service Support

Defect Component


Defect



Portfolio Backlog

Item

IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryActual Service CIs

Defect

Knowledge & Collaboration

Component

Knowledge Item

n:m

1:n

1:n

Supportive Function

ServiceMonitor

Knowledge ItemRun book

Interaction

n:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status

Service Monitoring

Component

Incident

Component

Change Control

Component

Problem

Component

Diagnostics &

Remediation Comp.

Configuration

Management

Component

Event

Component

RFC

1:n

Request to Fulfill

Actual

Service

CIsFulfillment

Request

Service Contract

Service Level

Component

KPI

n:m

Release Composition Component

Requirementto Deploy


n:m

Offer Mgmt.Component


ServiceContract

(Template)

Service Level Status

Business / ITMeasurement Business Measurement

(Incident)

Request to Fulfill

1:1


Component

Request to Fulfill

Subscription

Service Contract

(Instance)

1:1

n:m

Conversation

n:1

SM, SAW

UD

BSM (APM), BPM, RUM,

OM, SiS, NNMi, Diag.

Ops Analytics

BSM (OMi) SM, SAW

ALM

UCMDB OO SM, SAW

PPM

Propel SX

BSM, SM, SAW

Propel Portal

Propel Propel CatalogCodar

October 6, 2015



D2C

Documents

2015_12_15_IT4IT_value_chain_overview (3)