2015-16 Yamaha

TECHNICAL TRAINING GUIDE2015-16 Yamaha

TECHNICAL TRAINING GUIDE

For YTA, YPA, and YSA training

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Specific technician training for those working on motorsports products, Boats, and WaveRunners

Training for parts management and counter staff

Sales associate training for all product categories

Let’s begin by answering a few commonly asked questions about Yamaha Technical Training.

Does Yamaha charge for training? •Yamahatrainingistuitionfree.However,students/dealersarerequiredtopayforfood,lodging,andtravel.

How long will training take to complete? •Allweb-basedtraining(YTABronze,GeneratorBronze/Silver)canbecompletedatthestudent’sownpace. Instructorledtraining(YTASilver/Gold,WaveRunner®/Boat)isMonday-Friday.ClasstypicallyendsFriday about12:00PM.

When are training classes offered? •Allinstructorledtraining(ILT)occursbetweenSeptemberandMarch.

Where are ILT classes held? •Kennesaw,GeorgiaandPleasantPrairie,Wisconsin.

Who teaches the ILT classes? •ThetechnicaltrainingstaffatYamahaarehighlyexperienced across all motorsports product lines.

Why should technicians train? •Increasedrevenuethroughimprovedworkhabitsandskills •ValuableProYamahapoints •Dealerlocatorrecognition •ChancetocompeteinU.S.andWorldTechnicianGrandPrix •ImprovedCSIscores

BRONZEYamahatechnicaltrainingbeginswithaweb-basedcoursefocusingonfundamentalsandgeneralYamahaserviceknowledge.TheBronzecoursemanualcoversmaterialsuchasproperservicepractices,basicengineconstructionandoperationprinciples,frame/steeringconstruction,andsomesimpleelectricaltheoryandsysteminformation.TheBronzecurriculumisgearedtowardentryleveltechnicians.

SILVERYamahainstructorledtraining(ILT)beginswiththeSilverlevelclass.This5-daycourse,availableonlyatYamahatrainingfacilities,combinesclassroomlearningandhands-onlabenvironments using current models as training aids. The curriculum focuses on EFI principlesandoperation,EFIcomponenttesting,ABS,andelectricaltheory.YamahaDiagnosticTool(YDT)usageandgeneratordiagnosticsarealsocoveredduringthiscourse.Silvercertificationexpiresthreeyearsaftercoursecompletion. That means if a technician is ONLY silver certified, they will need to return for recertification threeyearsaftercompletionor,preferably,continuetoGoldleveltraining.Bronzecompletionisrequiredforregistration.

GOLDThis5-daycoursebuildsonwhatwaslearnedinSilver,broadeningthestudent’sunderstandingofYamahafuelinjectionsystemsandproprietaryenginesystemssuchasYCC-T®.Exhaustgasanalyzer(EGA)andYDTusageinadvanceddiagnosticapplicationsisalsoemphasized.Goldtrainingfocusesonpropertroubleshootingapproach.Thiscoursewillchallengetheskillsofthemostexperiencedtechnicians.GoldcertificationmustbemaintainedeachyearifthedealershipwishestoretainitsGoldcertificationadvantages.YamaharecommendstechnicianswhoattendGoldclasshaveatleastthreeyears’experience.InordertoenrollforGoldtraining,techniciansmusthavecurrentSilvercertification(lessthanthreeyearsold).

WAVERUNNER/BOATILTalsocoversYamaha’sWaveRunner®andBoatproductlineswitha5-daydedicatedcourse.ThosedealerswhosellWaveRunner®and/orBoatproductsareinvitedtoattendthecourselocatedattheKennesaw,GAtrainingfacility.ThisclasscoversavarietyofsubjectsfrommechanicalprocedurestoYamahaDiagnosticSystem(YDIS)training.TherecentlyredesignedYDIS is a powerful tool developed by Yamaha to help diagnose even the most difficult EFIsystemproblems.Thein-depthinstructiononYamahaEFIsystemshelpstechnicianseffectivelytroubleshootrunningproblems.SystemsexclusivetoBoat/WaveRunner®suchasjetpump,4-StaremissionscomplianceandRiDEoperationarealsodiscussed.Thereiscurrentlynoprerequisitetrainingforthiscourse.WaveRunner®/Boatcertificationexpireseverythreeyears.

ForalltraininginquiriespleasecalltheYMUhelplineat1-800-854-4876(option2).dealertraining@yamaha-motor.com

SILVER October November January2016Georgia 5-9,12-16 9-13,16-20

Wisconsin 2-6,9-13,16-20 4-8,11-15

GOLD November December January2016 February Georgia 30-Dec.4 7-11,14-18 11-15

Wisconsin 25-29 1-5

WaveRunner/Boat January2016 February MarchGeorgia 25-29 1-5,8-12,15-19 Feb.29-March4,7-11,14-18

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2015 Classes

Bronze Training

2016 Classes

2016 Classes

2015 Classes

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ServiceManagementWorkshop

Thistwo-dayinteractiveworkshopprovidestheframeworktocreate efficient proactive service and parts departments. The focus is on growing profitability and building customer loyalty through improved communication, consistent processes, and strong teamwork. Shops that employ the techniques we share not only enjoy higher customer satisfaction and profitability but also less stress and higher job satisfaction. A highly motivated team of trainers will facilitate the instruction.

ValerieZiebronofVRZConsultinghasover20yearsofservicemanagementexperience,withoveradecadeforYamahaMotorCorporation,U.S.A.Sheandherteamhavehelpedhundredsof dealerships flip the switch from reactive to proactive. An experiencedYamahaFieldSupportManagerwillattendeachworkshop to support instruction for Yamaha Service and Parts departmentspecifics,includingthenewServiceManagerProprogram. Yamaha recommends this training for all service managers,itisalsoveryusefulforgeneralmanagers/dealerprinciples. Attendees should be in a position to implement real changetodealeroperationsafterthislearningexperience.

“WhatanamazingteacherValerieis.Shetaught in 2 days what I have beenstrivingtolearnfor17years.Herinsightandknow-howwasamazing.Shekepttheclassentertaining while teaching us how to makea profitable service department.”

“Valerieisverypersonableanddoesagreat job of relating lessons to actual workscenarios.”

“Awesomeseminar!Greatstoriesandinfo,it gave me a lot to work on. Thank youYamahaandValerieforthesupport!”

Pleasant Prairie, WI Minneapolis,MN Kennesaw,GA Dallas, TX Allentown, PA Nashville, TN Walnut Creek, CA Cypress, CAOct.19-20 Oct.22-23 Nov.2-3 Nov.5-6 Nov.16-17 Nov.19-20 Dec.7-8 Dec.10-11

Here’swhatafewofourdealersaresayingaboutValerie’sservicemanagementworkshop!

“This was by far the best seminar I haveattended! As a 20+ year veteran of the bikeandautobusiness,Ihavebeentodozensof these. Finally one with real and usableinfo! Thank you!

“Class was delivered well, easy to follow.I will be implementing much of what waslearned at my dealership!”

“I just want to thank you. I learned so much,can’t wait to start implementing a lot of this.This is my first management job and I nowfeel I will be a success, thanks again.”

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Valerie Ziebron, VRZ Consulting

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20112011

If training is designed to help a technician become the best, then let’s find out who really is the best! The United States Technician Grand Prix (USTGP), held every two years, is a unique opportunity for technicians to compete against each other and discover who can succeed when the pressure is on! Speaking of pressure, the 2013 USTGP took place in front of thousands of people at the national dealer meeting in Las Vegas. This two day event focuses on actual hands-on skills and also features a challenging written exam to test product knowledge. Yamaha and other corporate sponsors step up to provide the winning technicians and their dealerships with significant prizes.

Competition doesn’t end with the USTGP! The Yamaha World Technician Grand Prix (WTGP) is held at YMC headquarters in Iwata, Japan every two years. The national technician grand prix winners from all participating Yamaha distributors throughout the world are invited to this once in a lifetime opportunity in Iwata for an epic showdown. Here their knowledge of Yamaha product is tested at a high level. Contestants participate in a

variety of tasks including a live customer reception skill which is filmed and evaluated by a panel of judges, so bring your best smile! A tour of the Yamaha factory and trip to the old capital of Kyoto are also on the agenda. This invitation to see inside Yamaha operations and Japanese culture is truly unique. The USTGP and WTGP are amazing opportunities for service personnel and their dealership to be recognized for exceptional achievement.

The United States Technician Grand Prix (USTGP). Will YOU be there in 2016?

2014WorldTechnicianGrandPrix,Iwata,Japan

2007 2009 2011 2013

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here!Seevideofootageofthe2014WTGP

here!Seevideofootageofthe2013USTGP

U.S.contestantDavidSpeeks(onright)acceptingthethirdplacetrophyatthe2014WorldTechnicianGrandPrix,Iwata,Japan.