2014 Annual Report JFCS of Greater Phoenix

Annual Community Report 2014

Healing Lives. Whatever it takes.

2 | JFCS ANNUAL COMMUNITY REPORT 2014

MissionJewish Family & Children’s Service is a

nonpro�t, non-sectarian organization that

strengthens the community by providing

quality behavioral health and social

services to children, families and adults

of all ages, in accordance with a Jewish

value system that cares for all humanity.

Jewish Values GUIDING OUR MISSION

KEHILA – Building community

TZEDAKAH – Charity

TIKKUN OLAM – Repairing the world

GEMILUT CHASADIM – Acts of kindness

Commitment TO THE HIGHEST STANDARDS

QUALITY SERVICE is a top priority

PEOPLE are our most important resource

DIVERSITY and CULTURAL COMPETENCY in the workplace

FISCAL RESPONSIBILITY to ensure JFCS’ viability

COLLABORATION to support our community

COMMUNICATE our vision, mission, values, and strategic plan clearly and consistently within the agency and to the community at-large

JFCS Leadership and Board of Directors

GOVERNANCE BOARD OF DIRECTORS As of June 30, 2014

Chair – Carol Kern Vice Chair – Paul E. Stander, M.D., MSA Secretary – Noel Williams

Sandy Mendez Benson Vicki Cabot Jay Fruchtman Jerome S. Gutkin Michael E. Johnson

EXECUTIVE LEADERSHIP TEAM

Michael R. Zent, Ph.D. – President & CEO Mark Callesen, M.D. – Chief Medical O�cer Javier Favela – CFO/COOCarol Felton – Executive Director of Human Resources Frank Jacobson – Vice President of Marketing & Development Martha Miller – Director of ComplianceKevin Rhode – Director of Information Technology Ellie Schwartzberg, MC, LPC – Vice President of Older Adult Services & Jewish Community Services Linda Scott, MSW – Vice President of Child & Family Solutions Robin Trush – Director of Business IntelligenceMary Jo Whit�eld, MSW – Vice President of Behavioral Health

Je�rey Packer, D.O. Michael Seiden Edna Ora Sitelman, Ed.D.

Immediate Past Chairman – Rick Naimark Emeritus Board Member – Lenore Schupak

JFCS in the 1960’s – Photo courtesy of Arizona Jewish Historical Society

A Message from JFCS Leadership

Michael R. Zent, Ph.D.President and CEO

Carol KernGovernance Board Chair

One of the largest,

longest-serving, most

comprehensive behavioral

health and social service

agencies in Maricopa County,

JFCS served more than

37,000 children and families

during �scal year 2014.

“Healing Lives. Whatever it Takes.”

Over the past 80 years, Jewish Family & Children’s Service has built a strong reputation for outstanding services and exceptional programs for people who are hurting and in need. We have helped thousands of children, teens and adults overcome obstacles, and triumph over adversity.

The cultural diversity of our community is rapidly shifting, and our continued commitment is to reach beyond race, religion, age, gender, ethnicity and economic status. In 2014, JFCS touched the lives of more than 37,000 people, 28% of whom identi�ed themselves as Hispanic.

Mental health and substance abuse problems a�ect us all. No family is immune from these problems. In the past year, the deaths of several high pro�le celebrities have dramatically increased public awareness of behavioral and mental health issues. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), nationally more than 42.5 million adults experience some form of mental illness every year.

The mental health crisis is just as serious for children and adolescents. SAMHSA reports that half of adult mental illness begins before the age of 14, and more than 40% of youth will experience a behavioral health problem by the time they reach seventh grade. Sadly, suicide is the third leading cause of death among youth ages 15 to 24.

Mental and behavioral health disorders are a serious and persistent public health crisis in our country, and they are often the root cause for dysfunctional, unstable and volatile families; substance abuse; displaced and disengaged teens; domestic violence; child abuse and neglect; and suicide.

Our comprehensive, high-quality behavioral health programs and services o�er responsive solutions to these serious issues. Like many of our fellow community-based agencies, JFCS is faced with serious challenges when needs are high and �nancial resources are limited or restricted. Even so, last year, our Behavioral Health and Child & Family Solutions programs served more than 29,000 individuals in Maricopa County. We also developed a child hospital crisis team and expanded our integrated health program – a proactive response to help people with complex behavioral and medical health needs that require a comprehensive array of medications and treatment services.

None of these accomplishments would be possible without the power of people. People who have a passion to serve our community, and people who generously give back to our community �nancially or with their time. Thank you to our partners, donors, and board of directors—and a special thanks to the committed hardworking sta� of JFCS. With your help, JFCS has become the forward thinking, compassionate and service-oriented agency we are today.

JFCS ANNUAL COMMUNITY REPORT 2014 | 1

Launched the Mental Health First Aid & Psychological First Aid statewide trainings to help others recognize early indicators of mental health and psychological disorders in young children. This new and cutting-edge program trained approximately 525 community workers across Arizona, including �rst responders, healthcare professionals, school sta�, clergy, volunteer agencies and local, county, tribal, and state government units. A total of 25 workshops were o�ered statewide.

Expanded the scope of the Child Crisis Hospital Team to include foster care and state-run group homes, as well as emergency departments, psychiatric hospitals, and 23-hour crisis observation. The clinicians and facilitators of the Child Crisis Hospital Team are often referred to as the “�rst responders of behavioral health.” Striving to avoid costly hospitalizations and resolve family crises in a compressed time frame, the team helps families whose children are taken to the emergency room for emotional crises or psychotic episodes. Support services include in-home assessments, life-skills, coping strategies, referrals for further treatment for children and their families.

Began construction on a state-of-the-art integrated medical and behavioral health care clinic in one of the poorest communities in Maricopa County. With more than 68% Hispanic residents, the Maryvale area of Phoenix has a shortage of mental health services, primary care physicians, as well as the

state’s highest rate of children removed from the home by the Division of Child Safety due to serious abuse and neglect. The new Catalina Health Center will o�er outpatient behavioral health services to over 8,000 children, teens and adults. Specialized services include trauma treatment for babies and children, substance abuse and family crisis issues, autism spectrum disorder, general mental health disorders, as well as physical health and wellness programs.

Sponsored innovative, culturally responsive training to address chronic physical and behavioral health needs in the Latino community. JFCS o�ered the �rst-in-the-nation Spanish Whole Health Action Management (WHAM) training in partnership with the National Council for Behavioral Health. This peer-based training was designed for behavioral health professionals to better serve the whole health goals of people in the Latino community who su�er from mental disorders and addictions.

Piloted a Tele-Medicine program for homebound older adults with complex behavioral health and medical needs. Using mobile webcam technology, JFCS therapists can facilitate a “virtual o�ce visit” with a psychiatric nurse practitioner who can see and talk to the patient via video-conferencing. This innovative use of technology allows the clinical sta� to review vitals, assess medication needs, as well as visually identify warning signs in the patient’s behavior and overall health status.

In 2014, JFCS responded to expanding community needs with innovative programs that address diversity, provide novel treatment modalities, and achieve meaningful results. Here are highlights of our most innovative and responsive services for the �scal year.

2014 Agency Innovations


Testimonials

Enhanced JFCS employee wellness, safety and diversity awareness by o�ering biometric screening, physical activity challenges, on-line health resources, and driver safety training. In addition, cultural competency training is required for our 500 sta� members agency-wide.

Quadrupled enrollment in the Integrated Health Program enabling 2,464 people with complex behavioral and medical health needs to receive coordinated care between their medical doctors and behavioral health specialists. All four JFCS clinics now have Health Navigators to direct patients to health care specialists, accompany them to appointments, identify community resources, and manage wellness goals.

Strengthened the learning environment for foster care teens through innovative instructional technologies. Recent changes to the GED exam have made it more rigorous and di�cult to pass. An interactive whiteboard and six new computers at our Real World Job Development site have improved the learning process for teens who are living in (or exiting) foster care. Eighty percent of the teens in our GED study program passed the exam and received their GED diploma.

I have a college degree, and was married to an abusive man who assaulted me and my daughter. About 5 years ago, with the help of Shelter Without Walls, I was able to leave him, �nd a decent job, and move on with my life. My heart is so full of gratitude that I now make a donation to JFCS every year.

—CINDY, Shelter Without Walls

I was getting into a lot of trouble and kept running away from the group home. Thanks to Real World Job Development, I learned how to deal with my anger, and be a man. They helped me get my GED, and now I’m working full-time at a hardware store. All I can say is, this program did right by me!

—ROBERTO, Real World Job Development

When I saw the amazing work being done by the sta� at Real World Job Development, I was inspired to help. I began collecting food items, and soon created a food pantry. These foster kids have enough obstacles in their lives, and being hungry should not be one of them. JFCS is truly committed to helping others, and I am proud to be a supporter.

—HOLLY PACKER, JFCS Donor & Founder of “Just 3 Things”


When I was laid o� the job that I had for 40 years, I fell onto hard times. My sister arranged for me to see a Jewish therapist who really understood my situation. JFCS helped me apply for Medicaid, and even gave me money to pay some bills. I didn’t know there were these services for older folks like me. Thank you JFCS for all your help!

—DAN, Jewish Community Services

When Marcie came to JFCS, her history showed childhood abuse, suicide attempts, and alcoholism. A Health Navigator helped Marcie coordinate her appointments for therapy and other services at JFCS. “I’ve lived through hard times, and I’m not completely better yet. But, I can honestly say that if it wasn’t for the caring people at JFCS, I wouldn’t have the strength to keep living.”

—MARCIE, Integrated Healthcare and Care Coordination Services

2014 Events & Impact

Rick Naimark with Susan and Paul Stander at the Family Friends of Distinction Reception

Kenneth and Betsy Gometz with Flo Eckstein at the Family Friends of Distinction Reception

Susan Silver, Cindy Sapperstein, Allison Fineberg, Leslie Goldman and Mary Tessler at the It’s A Wrap Luncheon

Allan Kern, Carol Kern,

Barbara Silver and Sue Karp

at the Brighter Tomorrow Luncheon

Edna and Arthur Sitelman at the Family Friends of Distinction Reception

Meri and Steve Friedman, Recipients of the 2014 Spirit of Philanthropy Award

Whole Health Action Training held at JFCS Administrative O�ces

Participants at Holocaust Survivors Seminar

100%

of domestic violence survivors initiated

safety plans for themselves and

their children

37,185lives touched

through our behavioral health and social services

agency-wide. 64% were children

and teens

16% increase in Jewish

Community Services over previous year which

represents the most growth of any area

agency-wide

95% of all agency clients

reported that they were treated with respect

and dignity


Susan Silver, Cindy Sapperstein, Allison Fineberg, Leslie Goldman and Mary Tessler at the It’s A Wrap Luncheon

Meri and Steve Friedman, Recipients of the 2014 Spirit of Philanthropy Award

Whole Health Action Training held at JFCS Administrative O�ces

Stephanie Thier and Judy Salb at the Brighter Tomorrow Luncheon

Enid and Mike Seiden at the Family Friends of Distinction Reception

“Thanksgivikah” at Center for Senior Enrichment

Sta� at the Transition to

Adulthood Graduation

Dinner

Lanny Lahr and Sherman Saperstein at the Brighter Tomorrow Luncheon

Ellen Cheek Janine Levin,

Helen Locke (Bottom Row) Howell Cheek,

Mervyn Levin and Martin Locke

at the Brighter Tomorrow Luncheon

2/3 of foster care youth

referred to the Maricopa County behavioral health system are assessed and

treated at JFCS

800 People attended culturally-

sensitive mental health workshops o�ered by the

Aleinu Program for Orthodox Jews and the broader

Jewish community

98% of seniors who

received in-home care services

gained or maintained independent living

status

86% of all JFCS funding

goes directly to support client

programs and services


52%

27%

18% Older Adult Services (1,163)

Behavioral Health (19,265)

Child & Family Solutions (10,066)

Jewish Community Services (6,691)

and their families received spiritual care and comfort from a Rabbinical chaplain

4,582 JEWISH PATIENTS 540 GIFTS & MEALSdistributed through the JFCS Holiday Program forChanukah and Christmas

to seniors at JFCS Center for Senior Enrichment at Chris Ridge

3,500 MEALS SERVED

g FOSTERING HEALING, SAFET Y and SELF-SUFFICIENC Y h

g A SNAPSHOT of JFCS COMMUNITY IMPACT h

37,185 LIVES WERE TOUCHED

97% ARE AT OR BELOW THE

POVERTY LEVEL

CORE PROGRAMS

64%CHILDREN & TEENS

32%ADULTS

4%OLDER ADULTS

g GENERATIONS h

Hispanic or Latino

Black or African American

American Indian or Alaska Native

AsianWhite

57%

g DIVERSITY h

28% 11% 2% 1%

increased their self-su�ciency, independence and safety with Shelter Without Walls

2,811 SURVIVORS OF DOMESTIC VIOLENCE

by Health Navigators in the coordination of their appointments, medication- tracking and wellness goals

2,464 PEOPLE GUIDED

4,348 CHILDREN & ADULTS

received supervised visits, parenting and family preservation counseling

learned substance abuse prevention, and con�ict resolution through school-based “Creating Peaceful Families” program

2,650 AT-RISK CHILDREN

3%

STATEMENT OF FINANCIAL POSITION as of June 30, 2014 Assets Current Assets $12,166,755 Long-Term Assets 3,157,964 Total Assets 15,324,719

Liabilities Current Liabilities $3,710,430 Long-Term Liabilities 1,321,728 Total Liabilities 5,032,158

Net Assets Unrestricted Assets $9,225,915 Temporarily Restricted 1,066,646 Total Net Assets 10,292,561

TOTAL LIABILITIES AND NET ASSETS $15,324,719

STATEMENT OF ACTIVITIES for the Period Ended June 30, 2014 Support & Revenue % Regional Behavioral Health Authority $21,191,139 60.89 Department of Economic Security 4,694,911 13.49 Other Contracts & Government Funding 2,287,765 6.57 Contributions and Grants 2,183,545 6.27 Jewish Community Association 259,000 0.74 Valley of Sun United Way 394,790 1.13 Program Fees & Third Party 1,035,354 2.97 Management Services 2,506,885 7.20 Other 250,228 0.72 TOTAL SUPPORT & REVENUE $34,803,617 100.00

Expense by Program % Behavioral Health Service $22,479,427 67.09 Shelter Without Walls 416,174 1.24 Real World Job Development 535,950 1.60 Homebased Services 4,384,518 13.09 Older Adult Services 1,148,403 3.43 Center for Senior Enrichment 213,205 0.64 Jewish Community Services 390,225 1.16 Creating Peaceful Families 102,968 0.31 Fundraising 621,286 1.85 Management Services & Other 3,212,182 9.59 TOTAL EXPENSE BY PROGRAM $33,504,338 100.00

Unrestricted Surplus 955,838 Temporarily Restricted 343,441 TOTAL CHANGE IN NET ASSETS $1,299,279

Expense Summary % Program Services $28,793,353 85.94 Administration 4,089,699 12.21 Fundraising 621,286 1.85 TOTAL EXPENSE $33,504,338 100.00

A copy of the fully audited financial statements is available by contacting Javier Favela, CFO/COO (602) 567-8325.

JFCS & Subsidiaries Fiscal Year 2014


EXPENSE SUMMARY

Program Services 86%

Administration 12%

Fundraising 2%

EXPENSE BY PROGRAM

Supportive Services 12%

Behavioral Health 67%

Older Adults and Jewish Programs

5%

Child & Family

Solutions 16%

LIFETIME MEMBERSGifts through June 30, 2014

Family Pacesetter Gifts of $500,000+

J.E. & Z.B. Butler FoundationJewish Community Association

of Greater PhoenixJewish Community Foundation

of Greater PhoenixValley of the Sun United Way

Family VisionaryGifts of $250,000+

APS Foundation •Arizona Community FoundationArizona Republic/

12 News Season for SharingChild Abuse Prevention License

Plate Program •DBL DistributingNina Mason Pulliam Charitable TrustLenore and Eugene* Schupak

Family Philanthropist Gifts of $100,000+

Anonymous Bank of America Charitable Foundation •Daron and Ron* BarnessJerry HirschCindy Lubin and David LorschAileen* and Meyer OsofskyRuth B. Pearson*Carol and Ken SeidbergState of Arizona – Arizona Criminal

Justice Commission •The Robert I. Sweet Charitable

Remainder TrustThe Virginia G. Piper Charitable TrustWomen’s Independence Scholarship

Program, Inc.

Family ChampionGifts of $50,000+

Avon Foundation for WomenCheryl and Robert CarrCatholic Healthcare WestCity of GlendaleCypress HomeCare Solutions /

Sheldon R. Roth & FamilyEstate of E. Louise GaudetMarcia and Norman* Goodman

Harriet and Richard GottliebHarold & Jean Grossman FoundationThe Harry and Jeanette Weinberg Foundation, Inc.The Philip and Judith Hirsch Charitable Remainder TrustT.W. Lewis Foundation •Barbara and Irving Rousso •Fran and Al SachsSheila Schwartz •Paula and Aaron ShermanEdna and Arthur SitelmanThe Estate of Dora SovichEstate of Rhoda Krasno TannenbaumThunderbirds CharitiesBarbara and Barry Zemel •

Family PatronGifts of $25,000+Acordia of ArizonaAnonymousArizona Foundation for Behavioral HealthBasic Needs CollaborativeJudy and Peter BrandeisCardinals CharitiesDMB Associates Inc.Dorothy Silverman Rev. TrustFlo and Paul EcksteinCorinne F. Ehrlich* Executive Council Charities •Flex Print, Inc. •Freeport-McMoRan Copper & Gold FoundationMeri and Steve FriedmanIva and Larry HirschIn-n-Out Burger FoundationJ.P. Morgan Chase •The Jonathan Dreier FoundationThe Joseph & May Winston FoundationLynn and Larry KahnDeana Katz •Harriet A. Lakin*Arlene and Michael LanesLeisure World Foundation of Arizona Inc.Laura Zi� and Scott G. Lentin Family Donor Advised Fund •Janine and Mervyn LevinBuddie and Hank Levko�*Eleanor LightLincoln GIVESMagellan Health ServicesNationwide Insurance Foundation

Betty and Newton* RosenzweigRana and Joe SchwartzEnid and Michael SeidenMary and Joel ShapiroSt. Joseph’s Hospital & Medical CenterSylvia F. Green�eld TrustTrends Charitable FundWells FargoJoan and Ron Yagoda

ANNUAL MEMBERSGifts Given July 1, 2013 – June 30, 2014

Family VisionaryGifts of $250,000 +

APS FoundationJewish Community Association

of Greater PhoenixValley of the Sun United Way

Family PhilanthropistGifts of $100,000+

Jewish Community Foundation of Greater Phoenix

Family ChampionGifts of $50,000+

T.W. Lewis Foundation

Family Patron Gifts of $25,000+

Jerry HirschWomen’s Independence

Scholarship Program, Inc.

Family AmbassadorGifts of $10,000+

Anonymous (3)Arizona Community FoundationArizona Republic/

12 News Season for SharingBank of America Charitable FoundationCarmela and Michael BlankFlo and Paul EcksteinExecutive Council CharitiesJe� Flancer/Flancer’sHarriet and Richard GottliebJ.W. Kieckhefer FoundationLynn and Larry KahnArlene and Michael Lanes

We thank and recognize our most generous group of donors, our Family Friends of Distinction, who have made signi�cant contributions to JFCS.

Lifetime Membership is extended to individuals, corporations, or foundations whose generosity over time reaches or exceeds $25,000, while Annual Membership is extended to those who make cash gifts of $1,000 or more annually.


Janine and Mervyn LevinEleanor LightCindy Lubin and David LorschNationwide Insurance FoundationSheila SchwartzState of Arizona – Arizona Criminal

Justice Commission

Family BenefactorGifts of $5,000+

Anonymous (5)Sally AppelbaumArizona Foundation for WomenJerome M. AronsonThe Bozena and Josef Zelenda

Charitable FoundationCity of GlendaleFrancine ColesCopperPoint Mutual Insurance CompanyCreative Women of Pinnacle Peak, Inc.Emergency Food and Shelter ProgramHarold & Jean Grossman FoundationAnita and Jerome GutkinIn-n-Out Burger FoundationJ.P. Morgan ChaseThe Joseph & May Winston FoundationLincoln GIVESMagellan Health ServicesMCS Asset Management Corp.Mercy Care PlanSaul PalderBetty RosenzweigBarbara and Irving RoussoCarol and Ken SeidbergEnid and Michael SeidenPaula and Aaron ShermanSusan and Paul StanderDiana and Allan WinstonBarbara and Barry Zemel

Family Guardian Gifts of $2,500+

ABLE Financial GroupAetnaAG/FP VCC, LLCBank Of AmericaBanner Good Samaritan HospitalBlood SystemsCardinals CharitiesCheryl and Robert CarrChris Ridge Senior Living CommunityClark Hill PLCPriscilla and Louis CohenCypress HomeCare Solutions /

Sheldon R. Roth & FamilyEllen and Lee EisinbergLeslie and Richard GoldmanIva and Larry HirschEsther KaratzCarol and Allan KernHelen and Edgar Korrick

Lovitt & Touché, Inc.Jane MyersonOptumEsther and Abe OrlickShelly PedrettiQuality Care NetworkSalt River Project – SRPEsther and Donald SchonRosebell SchurzEdna and Arthur SitelmanUnitedHealthcare – Community PlanLeesa and George WeiszWilliam L. and Ruth T. Pendleton Memorial Fund

Family CircleGifts of $1,000+

Roberta Aidem/Media FoundationAmerican Express FoundationAnonymous (2)Arizona LotteryAtlantic Financial Services, Inc.Jessica and David BarrancoJudith and Michael BernsteinThe Birthday ClubEdna and Matthew BlankJudy and Peter Brandeis/Brandeis Family Charitable FundBuseck Family Donor Advised FundVicki and Howard CabotIlene and Ben CelnikerEllen and Howell CheekTracy and Joshua CohenDelta Theta Tau Sorority Lambda Sigma ChapterCurtis A. DickmanDr. Abraham Tamis Memorial Fund at Jewish CommunityDiane and John EcksteinJudy and David EfronJudy Ackerman and Richard EpsteinBernadette and Philip EvansFine Family FoundationFineMark National Bank & TrustFriedel Family Foundation/ Randi and Alan JablinMeri and Steve FriedmanSusan and Jay FruchtmanFry’s Food StoresCheryl and Ira GainesGan BamidbarKerri and Ted GeislerAnne GelbRenee and Peter GerstmanPnina Levine and Alan GoldBetsy and Kenneth GometzHeather and Michael GreenbaumPatrik GuindonSusan and Nestor GuzmanMarilyn L. HaasSharon HarpazJanice and Robert Hartman

Joan Herberger ZecherRuth and Brooks HilliardBenee Hilton-Speigel and Jay SpeigelHoward HirschBeth and Sandy Ho�manAudrey and Fred HorneDaniel M. IsardBernard and Dora Jacobs Endowment FundStephanie and Frank JacobsonEllen and Bob KirschenbaumEmily Malin and Jason KleinKohl’sNancy KoplowAudree KropenSue and Neal KurnMarlene and Lanny LahrChristen LamyCynthia and Jay LevinSheri and Tom LevinNancy and John LinderJudy and Sam LinhartJoan and Lawrence MarcusSusan Resnik and Stanley J. MarksPam and Bruce MeyerMOT 2Dana and Rick NaimarkGail Gordon and Ron OberGlenn PahnkeLori and Roger PeckJason PlotchPortable Armor Technologies LLCDale ReevesGerald RosenbluthFran and Al SachsNorbert SamuelsonLinda and Sherman SapersteinDebbie and Jay SchechterBrooks T. Hozier and Alan M. Schi�manClaire and Seymour SchonwetterRana and Joe SchwartzSecore & Niedzialek, P.C./ Linda and Earl SecoreJulee and Robert ShahonLola and Jacob ShapiroSharon and Garry ShusterValerie SmilovicSusan and Ron StarkmanRick SteimanSarae and Zuli SterembergNoel A. WilliamsJoan and Ron YagodaMichael R. Zent

*Of Blessed Memory• New additions to our special group of Lifetime Members

If we have incorrectly listed your name or if we overlooked your gift, we apologize. Please contact Jessica Green at (602) 567-8327 to request a correction.


Healing Lives. Whatever it takes.

JFCS ADMINISTRATIVE OFFICES

4747 North 7th Street | Suite 100Phoenix, AZ 85014 | (602) 279-7655www.jfcsaz.org

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Documents

2014 Annual Report JFCS of Greater Phoenix