2013 KALDER DERGİ (168.SAYI)

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KALDER Kalite dergisinin 168.ci sayısı. Dergi içerisinde kalite üzerine makaleler, röportajlar ve sektörel raporlar bulunuyor.

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  • KalDer

    YIL: 22 SAYI: 168 Nisan 2013 8.00 TL

  • 4

    Nisan 2013

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  • 5

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  • Nisan 2013

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  • Nisan 2013

    8

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  • Nisan 2013

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  • Nisan 2013

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  • Nisan 2013

    V

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  • Nisan 2013

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  • Nisan 2013

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  • Nisan 2013

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  • Nisan 2013

    V

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  • zel kitaplar bir "tutku"dur. Kartrmas, dokunmas ayrbir haz verir. Konusu iin seilmilerdir ama

    koleksiyonerin evinde bir "tablo" ya da "heykel" gibiseyredilir. Keyifli anlar kitap dostlaryla birlikte paylalr.

    Kitap okumak, kitapla btnlemek bazen ak gibidir.Dokunmas, mrekkebinin kokusu, sayfalarn kefetmesi

    ayr ayr zevk verir. Sizi alr baka diyarlara, bakaduygulara tar. ylesine heyecanlandrr ki, benliinizi bir

    sonraki kitapla buluma ihtiras kaplar. Her defasndabelki de yeni bir sevgiliyle buluma gibi...

    Kendinize ve sevdiklerinize, kitap armaanetmelisiniz. Sizin duyarlklarnzn izini

    tayan, sizi farkl klacak kitaplar...

    Boyut Koleksiyon Kitaplar bu dncelerle hazrland. DN' (Gemiin zleri), BUGN' (Sanat/Tarih/Bilim/nsan) ve BZ'i (Osmanl'dan Gnmze) ayr dizide anlatyor.

    Bu zel kitaplar kolayca okunabilmesi iin kitaplk-rahleleriyle birlikte evinize gnderiliyor. Boyut KoleksiyonKitaplar iin zel olarak tasarlanan veretilen kitaplk-rahleler evinize nostaljik bir klk katacak.

    Ve koleksiyon kitaplarnz, ilk gnkhalleriyle gelecek kuaklara deerli birhazine gibi aktarabileceksiniz.

    Trkiye'nin en deerli aratrmac, yazar ve evirmenleriyle hazrlanan Boyut Koleksiyon Kitaplarnda ayrca BBC, Dorling Kindersley, Guinti ve DeAgostini gibi dnyann en bykyaynevleriyle ibirliine gidildi.

    Bata Cambridge olmak zere Edinburg ve Roma gibi nemli niversitelerin destekleri saland.

    Koleksiyon Kitaplarn katlar da zelretildi. Bazlarnda dnemininzelliklerini yanstan zel mrekkep ve yaldz basklar kullanld.

    Ciltleri, heykel grnmndesanat eserlerine dntrld.

    Gzelkitaplar

    birtutkudur.

    www.boyutstore.comOnline Sipari 444 53 53

    Kltr Yaynlar Danma Hatt

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