2013 AUA Conference and Exhibition handbook

1

AUA Annual Conference and Exhibition

the conference for HE administrators and managers

Edinburgh International Conference Centre25 - 27 March 2013

Inspiring professionalism in higher education

22

Floor Plan

3

Contents

02 Floor Plan

03 Contents

04 Welcome from Matthew Andrews FAUA, AUA Chair

05 General Information

06 Programme Summary

07 Social Activities

07 Pre-Conference Programme

08 Opening Plenary Biography

09 Working Session One

10 Working Session Two

11 Keynote Speaker Biographies

12 Plenary Debate Biographies

14 Working Session Three

15 Plenary Biography

16 Working Session Four

17 Closing Plenary Biography


19 Exhibition

27 Dates for your Diary

3

The AUA Annual Conference and Exhibition 2013 is gratefully supported by:

Level 3

Plenary debate sponsor

Media Partner

Providers of graduation gowns

Official photographers

Official survey company

Sunday social and networking sponsor

Level 0

Level 1

Level -2

22

Floor Plan

3

Contents

02 Floor Plan

03 Contents

04 Welcome from Matthew Andrews FAUA, AUA Chair

05 General Information

06 Programme Summary

07 Social Activities

07 Pre-Conference Programme

08 Opening Plenary Biography

09 Working Session One

10 Working Session Two


12 Plenary Debate Biographies

14 Working Session Three

15 Plenary Biography

16 Working Session Four

17 Closing Plenary Biography


19 Exhibition

27 Dates for your Diary

3

The AUA Annual Conference and Exhibition 2013 is gratefully supported by:

Level 3

Plenary debate sponsor

Media Partner

Providers of graduation gowns

Official photographers

Official survey company

Sunday social and networking sponsor

Level 0

Level 1

Level -2

5

Welcome from Matthew Andrews FAUA, AUA Chair General Information

Welcome to the AUA Annual Conference and Exhibition 2013! It is fantastic to be in Edinburgh and I hope you have an enjoyable and useful conference.

The higher education sector is going through a series of changes comparable in importance to any experienced in the second half of the twentieth century. In the past year we have seen a number of long-established specialist institutions in both the private and public sectors gain University status. This followed a change to the very definition of what constituted a University, when the requirement to have 4,000 full-time students was dropped to 1,000. We have seen the continued settling in of the new fee regime, core and margin redistribution of funded student places, and a relaxed competition for the highest performing students. The demographic trend for 18 year olds continues to reduce the number of students leaving school, application figures appear to tell us that mature students have been affected most of all by the changes in higher education funding, and the UKBA continues to tighten the rules on the recruitment of overseas students. However, in amongst all this continued change, what we have not seen is a new Higher Education Bill – all this change has been achieved through existing legislation.

All this means that higher education has never been more interesting! It has therefore never been more important to stay on top of changes in the sector. It is no longer sufficient to be experts in our own fields to be of use to the institutions we serve. Alongside our own area of specialism we must develop an awareness of trends within the sector, and the developments in legislation which affect us on a daily basis. The role of the AUA in helping you as members understand that broader picture, as well as deepen your knowledge of your own role, is critical to our success as individuals and as a sector.

Our Association is moving confidently into its second fifty years. Membership is increasing, participation in our events continues to be strong, and the role and impact of our new structures, agreed during our Conference last year, are starting to settle in. We benefit from a range of strong partnerships within the sector and the Conference shows real evidence in the form of sponsors and exhibitors – do go and speak with them! The AUA is in good health and has good prospects.

The AUA Annual Conference and Exhibition can only be such a diverse and comprehensive development event because individuals give their time, energy and expertise, and actively share their knowledge with colleagues. I’d like to personally, and on behalf of the all members, thank everyone who gives so much to make the Conference the renowned success it is. I would also like to thank all the members of the National Office who have worked so hard to make the conference the success that it continues to be.

I look forward to joining you in the activities presented as part of the Annual Conference and Exhibition programme; plenaries, keynotes, the debate, working sessions, the opportunities for professional networking and, through all of these activities, the opportunity to get ahead with your personal and professional development. If you see me, please do say ‘hi’.

My very best wishes for an enjoyable and successful Conference.

4

AUA Information DeskThe AUA Information Desk is located in the Strathblane Hall.

Opening Times

Monday – 09.00-16.30 Tuesday – 08.00-17.00 Wednesday – 09.00-16.00

Plenary SessionsEach plenary session will take place at the EICC, Pentland room, located on level 3.

Keynote PresentationsKeynote presentations will take place in the following rooms:

Tuesday 26 March, 11.15–12.30

Jeremy Oppenheim Pentland Jocelyn Prudence Sidlaw Mark Batho Fintry Louise Martin Tinto

Wednesday 27 March, 14.15–16.00

Professor Roger Brown Pentland Robin Parker Fintry Dr Julie Clark and Ian Darker Sidlaw

Working Sessions The working sessions will take place in the EICC, please check the back of your badge for the room names. Staff and stewards are on hand to direct and assist you.

BadgesPLEASE WEAR YOUR CONFERENCE BADGE AT ALL TIMES to ensure you can access Conference sessions.

CateringMonday 18.30 Dinner Curry and quiz (pre-booked delegates only) Strathblane Hall, EICC

Tuesday 12.30 Lunch Cromdale Hall, EICC

19.30 Dinner (Gala Dinner attendees only) Sheraton Hotel, 1 Festival Square

Wednesday 13.30 Lunch Cromdale Hall, EICC

Internet AccessAccess to the internet is free. The Network Name (SSID) is EICC where you can connect to the wireless network please open a browser and navigate to any valid http webpage. You will be redirected to a login screen and enter the following details:Username: AUAPassword: Edinburgh

Mobile PhonesPlease be considerate to colleagues and presenters by ensuring you switch off your mobile phone during all Conference sessions.

Gala DinnerThe dress code for the gala dinner is smart.

Disabled AccessThe EICC is accessible with a wheelchair. Should you require any assistance in getting around the building please contact the AUA Information Desk.

Lost and FoundPlease hand lost property into the AUA Information Desk.

First AidIn the first instance please contact the AUA Information Desk or an AUA member of staff.

Cloakroom/left luggageThere is a cloakroom/left luggage facility on level 0, Strathblane Hall.The AUA does not accept responsibility for items left.

Delegate ListA delegate list will be displayed at the AUA Information Desk. You can also access this on the mobile site.

Mobile SiteInformation such as the Conference timetable, delegate list, gala dinner seating plan and local maps can be accessed on your mobile phone or tablet. Visit m.aua.ac.uk to access this information at any time.

Session TimingsAll sessions will start on time. Please ensure you are in the room five minutes before, late arrivals maybe refused entry.

Cash MachinesNo cash machine is available at the EICC. The nearest one is located a 5 minute walk away at the nearby Sainsbury’s supermarket.

5

Welcome from Matthew Andrews FAUA, AUA Chair General Information

Welcome to the AUA Annual Conference and Exhibition 2013! It is fantastic to be in Edinburgh and I hope you have an enjoyable and useful conference.

The higher education sector is going through a series of changes comparable in importance to any experienced in the second half of the twentieth century. In the past year we have seen a number of long-established specialist institutions in both the private and public sectors gain University status. This followed a change to the very definition of what constituted a University, when the requirement to have 4,000 full-time students was dropped to 1,000. We have seen the continued settling in of the new fee regime, core and margin redistribution of funded student places, and a relaxed competition for the highest performing students. The demographic trend for 18 year olds continues to reduce the number of students leaving school, application figures appear to tell us that mature students have been affected most of all by the changes in higher education funding, and the UKBA continues to tighten the rules on the recruitment of overseas students. However, in amongst all this continued change, what we have not seen is a new Higher Education Bill – all this change has been achieved through existing legislation.

All this means that higher education has never been more interesting! It has therefore never been more important to stay on top of changes in the sector. It is no longer sufficient to be experts in our own fields to be of use to the institutions we serve. Alongside our own area of specialism we must develop an awareness of trends within the sector, and the developments in legislation which affect us on a daily basis. The role of the AUA in helping you as members understand that broader picture, as well as deepen your knowledge of your own role, is critical to our success as individuals and as a sector.

Our Association is moving confidently into its second fifty years. Membership is increasing, participation in our events continues to be strong, and the role and impact of our new structures, agreed during our Conference last year, are starting to settle in. We benefit from a range of strong partnerships within the sector and the Conference shows real evidence in the form of sponsors and exhibitors – do go and speak with them! The AUA is in good health and has good prospects.

The AUA Annual Conference and Exhibition can only be such a diverse and comprehensive development event because individuals give their time, energy and expertise, and actively share their knowledge with colleagues. I’d like to personally, and on behalf of the all members, thank everyone who gives so much to make the Conference the renowned success it is. I would also like to thank all the members of the National Office who have worked so hard to make the conference the success that it continues to be.

I look forward to joining you in the activities presented as part of the Annual Conference and Exhibition programme; plenaries, keynotes, the debate, working sessions, the opportunities for professional networking and, through all of these activities, the opportunity to get ahead with your personal and professional development. If you see me, please do say ‘hi’.

My very best wishes for an enjoyable and successful Conference.

4

AUA Information DeskThe AUA Information Desk is located in the Strathblane Hall.

Opening Times

Monday – 09.00-16.30 Tuesday – 08.00-17.00 Wednesday – 09.00-16.00

Plenary SessionsEach plenary session will take place at the EICC, Pentland room, located on level 3.

Keynote PresentationsKeynote presentations will take place in the following rooms:

Tuesday 26 March, 11.15–12.30

Jeremy Oppenheim Pentland Jocelyn Prudence Sidlaw Mark Batho Fintry Louise Martin Tinto

Wednesday 27 March, 14.15–16.00

Professor Roger Brown Pentland Robin Parker Fintry Dr Julie Clark and Ian Darker Sidlaw

Working Sessions The working sessions will take place in the EICC, please check the back of your badge for the room names. Staff and stewards are on hand to direct and assist you.

BadgesPLEASE WEAR YOUR CONFERENCE BADGE AT ALL TIMES to ensure you can access Conference sessions.

CateringMonday 18.30 Dinner Curry and quiz (pre-booked delegates only) Strathblane Hall, EICC

Tuesday 12.30 Lunch Cromdale Hall, EICC

19.30 Dinner (Gala Dinner attendees only) Sheraton Hotel, 1 Festival Square

Wednesday 13.30 Lunch Cromdale Hall, EICC

Internet AccessAccess to the internet is free. The Network Name (SSID) is EICC where you can connect to the wireless network please open a browser and navigate to any valid http webpage. You will be redirected to a login screen and enter the following details:Username: AUAPassword: Edinburgh

Mobile PhonesPlease be considerate to colleagues and presenters by ensuring you switch off your mobile phone during all Conference sessions.

Gala DinnerThe dress code for the gala dinner is smart.

Disabled AccessThe EICC is accessible with a wheelchair. Should you require any assistance in getting around the building please contact the AUA Information Desk.

Lost and FoundPlease hand lost property into the AUA Information Desk.

First AidIn the first instance please contact the AUA Information Desk or an AUA member of staff.

Cloakroom/left luggageThere is a cloakroom/left luggage facility on level 0, Strathblane Hall.The AUA does not accept responsibility for items left.

Delegate ListA delegate list will be displayed at the AUA Information Desk. You can also access this on the mobile site.

Mobile SiteInformation such as the Conference timetable, delegate list, gala dinner seating plan and local maps can be accessed on your mobile phone or tablet. Visit m.aua.ac.uk to access this information at any time.

Session TimingsAll sessions will start on time. Please ensure you are in the room five minutes before, late arrivals maybe refused entry.

Cash MachinesNo cash machine is available at the EICC. The nearest one is located a 5 minute walk away at the nearby Sainsbury’s supermarket.

6

Programme Summary Annual General Meeting

Pre-Conference Programme

Social ActivitiesMonday 25 March

18.30 – Late Curry and Quiz Strathblane Hall, EICC

Tuesday 26 March

19.30 – 20.00 Drinks receptionSheraton Hotel, 1 Festival Square

20.00 – 00.00 Gala dinner and entertainment Sheraton Hotel, 1 Festival Square

Newcomers WelcomeMatthew Andrews, AUA Chair and Melissa Bradley, AUA Trustee

Room: Tinto

International Participants’ WelcomeKathy Fowler, AUA Trustee

Room: Harris 2

Strategic ForumChristopher Hallas, AUA Vice-Chair and Helen Emerson, Head of Registry, Brunel University

Room: Ochil 1

Refreshing your approach to career planningCatherine Lillie, AUA Executive Officer (Professional Development)

Room: Kilsyth

PgCert Participants’ development and networkingAnn Patey, AUA PgCert Trainer and Brenda Sanderson, AUA Project Officer (Professional Development)

Room: Carrick 2/3

Network Coordinators and Advocates developmentRachel Birds, AUA Trustee and Laura Ashcroft, AUA Project Officer (Membership and Networks)

Room: Moorfoot

7

Monday 25 March

10.00 – 12.00 Pre-Conference programme Various

13.00 – 14.30 Opening plenary Pentland

14.30 – 15.00 Refreshments and ask a AUA Trustee about the AGM Cromdale Hall

15.00 – 16.30 Working session one Various

16.30 – 17.30 Annual General Meeting Pentland


Tuesday 26 March

09.00 – 10.30 Working session two Various

10.30 – 11.15 Refreshments Cromdale Hall

11.15 – 12.30 Keynote presentations Various

12.30 – 13.30 Lunch Cromdale Hall

13.30 – 14.45 Plenary debate Pentland


15.30 – 17.00 Working session three Various

19.30 – 20.00 Drinks reception Sheraton Hotel

20.00 – 00.00 Gala dinner and entertainment Sheraton Hotel

Wednesday 27 March

09.30 – 10.30 Plenary Pentland


11.00 – 12.15 Working session four Various

12.30 – 13.30 Closing plenary Pentland



Monday 25 March 16.30 – 17.30 Pentland

Got a question about the AGM? Ask a AUA Trustee at 14.30 in Cromdale Hall.

The AUA’s Annual General Meeting is an opportunity for all AUA members to come along and find out more about your Association. From updates from the National Office and Networks, to the future direction of your Association, we cover a lot of ground during the AGM and it’s a fascinating insight.

As members you are entitled to know about what’s going on within your Association and be part of the bigger decisions. It doesn’t matter whether you are a new or longstanding member, all members have a huge influence over the future direction of the AUA so don’t miss out on this opportunity to have your say.

6

Programme Summary Annual General Meeting

Pre-Conference Programme

Social ActivitiesMonday 25 March


Tuesday 26 March

19.30 – 20.00 Drinks receptionSheraton Hotel, 1 Festival Square

20.00 – 00.00 Gala dinner and entertainment Sheraton Hotel, 1 Festival Square

Newcomers WelcomeMatthew Andrews, AUA Chair and Melissa Bradley, AUA Trustee

Room: Tinto

International Participants’ WelcomeKathy Fowler, AUA Trustee

Room: Harris 2

Strategic ForumChristopher Hallas, AUA Vice-Chair and Helen Emerson, Head of Registry, Brunel University

Room: Ochil 1

Refreshing your approach to career planningCatherine Lillie, AUA Executive Officer (Professional Development)

Room: Kilsyth

PgCert Participants’ development and networkingAnn Patey, AUA PgCert Trainer and Brenda Sanderson, AUA Project Officer (Professional Development)

Room: Carrick 2/3

Network Coordinators and Advocates developmentRachel Birds, AUA Trustee and Laura Ashcroft, AUA Project Officer (Membership and Networks)

Room: Moorfoot

7

Monday 25 March

10.00 – 12.00 Pre-Conference programme Various

13.00 – 14.30 Opening plenary Pentland

14.30 – 15.00 Refreshments and ask a AUA Trustee about the AGM Cromdale Hall

15.00 – 16.30 Working session one Various

16.30 – 17.30 Annual General Meeting Pentland


Tuesday 26 March

09.00 – 10.30 Working session two Various




13.30 – 14.45 Plenary debate Pentland


15.30 – 17.00 Working session three Various

19.30 – 20.00 Drinks reception Sheraton Hotel

20.00 – 00.00 Gala dinner and entertainment Sheraton Hotel

Wednesday 27 March

09.30 – 10.30 Plenary Pentland


11.00 – 12.15 Working session four Various

12.30 – 13.30 Closing plenary Pentland



Monday 25 March 16.30 – 17.30 Pentland

Got a question about the AGM? Ask a AUA Trustee at 14.30 in Cromdale Hall.

The AUA’s Annual General Meeting is an opportunity for all AUA members to come along and find out more about your Association. From updates from the National Office and Networks, to the future direction of your Association, we cover a lot of ground during the AGM and it’s a fascinating insight.

As members you are entitled to know about what’s going on within your Association and be part of the bigger decisions. It doesn’t matter whether you are a new or longstanding member, all members have a huge influence over the future direction of the AUA so don’t miss out on this opportunity to have your say.

Opening Plenary Biography

Terry Waite’s life story is extraordinary. Best known for successfully negotiating the release of several hostages from Iran and Colonel Ghadafi’s regime in Libya in the 1980’s, he was himself taken captive and remained in captivity for 1,763 days, the first four years of which were spent in total solitary confinement.

The Opening Plenary at the 2013 AUA Conference and Exhibition will take you out of higher education for a short time. You will hear how Terry draws from his experiences of stress, loneliness and negotiating under acute pressure and relates them to the pressures we all face in the workplace.

“I am very much looking forward to visiting Edinburgh and meeting so many university administrators. Increasingly administrators have to be engaged in complex negotiations, and my address will focus on negotiating in extreme situations where lives are at stake. It is my belief that from extreme situations one may derive understandings that are applicable to so called normal life – if anyone can call university life these days normal!” Terry Waite CBE

Don’t miss this opportunity to hear and learn from Terry’s unique life story. Maybe negotiating the complex corridors

of higher education won’t seem so daunting after all!

Terry maintains an on-going interest in current humanitarian and political affairs. He holds honorary degrees from Durham University, the Open University, and the University of Chester. He is also a Visiting Fellow at Magdalen College, Oxford.

8

Terry Waite, CBENegotiator and Humanitarian

Room: Pentland

9

Monday 25 March

Working session one: 15.00-16.30

100The Faculties Service Excellence Project

Melissa Bradley, Faculty Administration Manager (Humanities), University of Kent, Chloé Gallien, Faculty Administration Manager (Social Sciences), University of Kent, Linda Lough, Faculty Administration Manager (Sciences), University of Kent

Room: Pentland

101

Harmonising people, processes and technology

Lesley Gould, Faculty Liaison Librarian (Science), University of Kent and Trudy Turner, Assistant Director, Information Services, University of Kent

Room: Fintry

102

A software project that worked! Brunel’s JISC funded CDATA project

Paal Elgvad, Head of SITS and Learning Technology, Brunel University and Adam Gardner, SITS Project Officer, Brunel University

Room: Ochil 1

105 Together we can do more than we can do alone - collaborating for success

Jess Dall, Learning and Development Partner, Edinburgh Napier University, Frances Grebenc, HR/OD Partner, University of Edinburgh and Fiona McMahon, Organisational Development Partner, Heriot-Watt University

Room: Harris 1

106 Age Diversity in the workplace : Is there an art to managing multiple generations, multiple work skills and styles?

Jayne Barker, Departmental Manager, University of Sheffield and Linda Hudson, Secretarial Resource Manager, Medical School, University of Sheffield

Room: Carrick 2/3

107

Understanding and meeting the needs of mature student entrants into Higher Education

Marisa Bartoli, Quality Assurance Officer and New Arrivals Co-ordinator, University of Greenwich

Room: Harris 2

108 AUA Advocacy: Promote, encourage, share

Christine Matthewson, Assistant Faculty Manager, University of Strathclyde

Room: Carrick 1

109

Communication - the key to successful change management

Kathryn Fowler, College Registrar, University of Aberdeen and Dr Christopher Sarchet, Programme Manager,London Metropolitan University

Room: Kilsyth

110

All change! A story of organisational change, the heroes and villains...

Lynne Kennedy, Director, True2 Leadership and Melanie Loizou, Director Campus Services, Royal Holloway, University of London

Room: Moorfoot

111 Marketing your project, department or service

Rosemary Stamp, Director and Principal Consultant, Stamp Consulting

Room: Tinto

16.30 – 17.30 Annual General Meeting

Room: Pentland

13.00 - 14.30

Opening Plenary Biography

Terry Waite’s life story is extraordinary. Best known for successfully negotiating the release of several hostages from Iran and Colonel Ghadafi’s regime in Libya in the 1980’s, he was himself taken captive and remained in captivity for 1,763 days, the first four years of which were spent in total solitary confinement.

The Opening Plenary at the 2013 AUA Conference and Exhibition will take you out of higher education for a short time. You will hear how Terry draws from his experiences of stress, loneliness and negotiating under acute pressure and relates them to the pressures we all face in the workplace.

“I am very much looking forward to visiting Edinburgh and meeting so many university administrators. Increasingly administrators have to be engaged in complex negotiations, and my address will focus on negotiating in extreme situations where lives are at stake. It is my belief that from extreme situations one may derive understandings that are applicable to so called normal life – if anyone can call university life these days normal!” Terry Waite CBE

Don’t miss this opportunity to hear and learn from Terry’s unique life story. Maybe negotiating the complex corridors

of higher education won’t seem so daunting after all!

Terry maintains an on-going interest in current humanitarian and political affairs. He holds honorary degrees from Durham University, the Open University, and the University of Chester. He is also a Visiting Fellow at Magdalen College, Oxford.

8

Terry Waite, CBENegotiator and Humanitarian

Room: Pentland

9

Monday 25 March

Working session one: 15.00-16.30

100The Faculties Service Excellence Project

Melissa Bradley, Faculty Administration Manager (Humanities), University of Kent, Chloé Gallien, Faculty Administration Manager (Social Sciences), University of Kent, Linda Lough, Faculty Administration Manager (Sciences), University of Kent

Room: Pentland

101

Harmonising people, processes and technology

Lesley Gould, Faculty Liaison Librarian (Science), University of Kent and Trudy Turner, Assistant Director, Information Services, University of Kent

Room: Fintry

102

A software project that worked! Brunel’s JISC funded CDATA project

Paal Elgvad, Head of SITS and Learning Technology, Brunel University and Adam Gardner, SITS Project Officer, Brunel University

Room: Ochil 1

105 Together we can do more than we can do alone - collaborating for success

Jess Dall, Learning and Development Partner, Edinburgh Napier University, Frances Grebenc, HR/OD Partner, University of Edinburgh and Fiona McMahon, Organisational Development Partner, Heriot-Watt University

Room: Harris 1

106 Age Diversity in the workplace : Is there an art to managing multiple generations, multiple work skills and styles?

Jayne Barker, Departmental Manager, University of Sheffield and Linda Hudson, Secretarial Resource Manager, Medical School, University of Sheffield

Room: Carrick 2/3

107

Understanding and meeting the needs of mature student entrants into Higher Education

Marisa Bartoli, Quality Assurance Officer and New Arrivals Co-ordinator, University of Greenwich

Room: Harris 2

108 AUA Advocacy: Promote, encourage, share

Christine Matthewson, Assistant Faculty Manager, University of Strathclyde

Room: Carrick 1

109

Communication - the key to successful change management

Kathryn Fowler, College Registrar, University of Aberdeen and Dr Christopher Sarchet, Programme Manager,London Metropolitan University

Room: Kilsyth

110

All change! A story of organisational change, the heroes and villains...

Lynne Kennedy, Director, True2 Leadership and Melanie Loizou, Director Campus Services, Royal Holloway, University of London

Room: Moorfoot

111 Marketing your project, department or service

Rosemary Stamp, Director and Principal Consultant, Stamp Consulting

Room: Tinto

16.30 – 17.30 Annual General Meeting

Room: Pentland

13.00 - 14.30

10 11

Working session two: 09.00-10.30

Tuesday 26 March

200 Collaboration as a Catalyst for Change Chloe Gallien, Faculty Administration Manager, Faculty of Social Sciences, University of Kent and Cindy Vallance, Head of Organisational Development, University of KentRoom: Sidlaw

201 The Idea of the University Mike Ratcliffe, Director of Academic & Student Affairs, Oxford Brookes University Room: Pentland

202 Pot of gold for the rainbow nation: The post-apartheid transformation of South African higher educationRebecca Boyle, Department of Geography, National University of Ireland, Maynooth, Marcella Keher, Director of Operations, College of Engineering and Physical Sciences, University of Birmingham and Sally McKinley, Quality and Standards Officer, Brunel University Room: Fintry

203 How can we reliably assess student satisfaction through a range of surveys Dawn Hopper, Performance Improvement Manager, Anglia Ruskin University Room: Ochil 3

204 Hold on to your hats! A new paradigm for Appreciative Inquiry Helen Emerson, Head of Registry, Brunel University and Dr Julia Stephenson, CDATA Project Officer, Brunel UniversityRoom: Harris 2

205 Supporting Academic Units in Higher Education Institutions: exploring perceptions Caryn Thorogood, Academic Support Unit Manager, University of Worcester Room: Ochil 1

206 We said… We did! A student partnership approach to developing student support services Leo Appleton, Associate Director of Library and Student Support, Liverpool John Moores University Room: Carrick 2/3

207 Are you a little Wonk HE? The emerging role of the Executive Officer Nick Allen, Executive Officer, University of Northampton, Sam Jones, Executive Officer to the Vice Chancellor, University of Surrey and Jonathan Woodland, Executive Officer to the Vice Chancellor, London Metropolitan UniversityRoom: Kilsyth

208 Professional identity through collective self-confidence Kenton Lewis, Partnerships Manager, Higher Education Academy Room: Moorfoot

209 Speed Dating (Managing Change) Kathryn Fowler, College Registrar, University of Aberdeen, Dr Christopher Sarchet, Programme Manager, London Metropolitan University and Valerie White, Director of Operations and Campus Operating Officer, University of EdinburghRoom: Carrick 1

210 Internationalisation – opportunities and challenges Jayne Langlands, Teaching and Learning Manager, University of Salford and Joanne Caldwell, School Operations Manager, University of Salford Room: Harris 1

211 10 Ways to Improve Your Networking Skills Anne Hall, Freelance HE Manager, HE Interims Ltd Room: Tinto

212 Increasing efficiencies in office administrationRich Cowley, Data & Business Systems Training Manager, University of Nottingham and David Hyndman, Director of Research and Development, Dante Systems Limited Room: Ochil 2

Keynote Speaker Biographies

11

Jeremy Oppenheim, Director for External Engagement, UKBA

Jeremy Oppenheim is the UK Border Agency’s Director for External Engagement. Previously he was the Director for Immigration and

Settlement. In this role he is responsible for applications for leave to remain made in country, citizenship, asylum and appeals. He is also the Senior responsible for the Immigration Casework Programme, which will redefine the way the Agency accepts and deals with all types of applications.

Jeremy has worked for the Home Office since 2003. He has been Director of the National Asylum Support Service, Director of Social Policy and was responsible for the programme to regionalise the work of the then Immigration and Nationality Directorate. Between 2008 – 2011 he was Regional Director for the North East, Yorkshire and the Humber Region and was the national lead for Temporary Migration. In this capacity he was responsible for the introduction of the Points Based System.

Before joining the Home Office he had a number of roles in the voluntary and local authority sectors, principally as a Director of Social Services and Chief Executive of a national charity.

Mark Batho, Chief Executive, Scottish Funding CouncilMark Batho joined the Scottish Funding Council as Chief Executive in September 2008.

Mark has been a career civil servant since graduating from the University of St Andrews in 1979 and was latterly Director of Lifelong Learning at the Scottish Government. He is a member of the Board of CEiS, a social enterprise based in Glasgow which is involved in community development, enterprise and training.

Jocelyn Prudence, University Secretary and Chief Operating Officer, University of StirlingJocelyn Prudence took up the position of University Secretary and Chief

Operating Officer at the University of Stirling in September 2012.

Previously she was Chief Executive at the Universities and Colleges Employers Association (UCEA).

In this role Jocelyn revitalised services to Universities and Colleges of HE and led employers through challenging and ever-changing times in employment relations.

Prior to this, Jocelyn had worked in further education as Director of Employment Policy at the Association of Colleges (AoC); in the health service as Director of Industrial Relations at the Chartered Society of Physiotherapists and in other employment relations settings.

Louise Martin CBE, Chair, sportscotlandLouise Martin was re-appointed as Chair of sportscotland in June 2012 following her initial appointment in June 2008. Being passionate about all aspects of Scottish sport, Louise

is committed to encouraging everyone to discover and develop their own sporting experience, helping to increase participation and improve performances in Scottish sport.

Louise is the Immediate Past Chair of the Commonwealth Games Scotland (CGS) and has a long and ongoing association with the Games as a competitor, team manager and administrator. In 2003 she was awarded the CBE in the New Year’s Honours List for services to the Commonwealth Games.

Other board appointments include UK Sport, Chair of the Scottish Sports Hall of Fame Committee and the Commonwealth Advisory Board on Sport. Louise is also the Commonwealth Games Federation Honorary Secretary, making her the first woman to hold a position on their Executive Board.

Louise has adopted an innovative and developmental approach in all her work with Commonwealth sport and was responsible for the introduction of the Commonwealth Youth Games to the international sporting calendar, the Commonwealth Sports Development Conference and the development of the Commonwealth Sports Awards.

As CGS Chair, Louise led the successful Bid for the 2014 Commonwealth Games which resulted in Glasgow being awarded the Games in November 2007. She has since been appointed as Vice Chair of the Organising Committee.

Originally a practicing sports nutritionist, the vast majority of Louise’s work in sport has been undertaken in a voluntary capacity.

Tuesday 26 March: 11.15-12.30

10 11

Working session two: 09.00-10.30

Tuesday 26 March

200 Collaboration as a Catalyst for Change Chloe Gallien, Faculty Administration Manager, Faculty of Social Sciences, University of Kent and Cindy Vallance, Head of Organisational Development, University of KentRoom: Sidlaw

201 The Idea of the University Mike Ratcliffe, Director of Academic & Student Affairs, Oxford Brookes University Room: Pentland

202 Pot of gold for the rainbow nation: The post-apartheid transformation of South African higher educationRebecca Boyle, Department of Geography, National University of Ireland, Maynooth, Marcella Keher, Director of Operations, College of Engineering and Physical Sciences, University of Birmingham and Sally McKinley, Quality and Standards Officer, Brunel University Room: Fintry

203 How can we reliably assess student satisfaction through a range of surveys Dawn Hopper, Performance Improvement Manager, Anglia Ruskin University Room: Ochil 3

204 Hold on to your hats! A new paradigm for Appreciative Inquiry Helen Emerson, Head of Registry, Brunel University and Dr Julia Stephenson, CDATA Project Officer, Brunel UniversityRoom: Harris 2

205 Supporting Academic Units in Higher Education Institutions: exploring perceptions Caryn Thorogood, Academic Support Unit Manager, University of Worcester Room: Ochil 1

206 We said… We did! A student partnership approach to developing student support services Leo Appleton, Associate Director of Library and Student Support, Liverpool John Moores University Room: Carrick 2/3

207 Are you a little Wonk HE? The emerging role of the Executive Officer Nick Allen, Executive Officer, University of Northampton, Sam Jones, Executive Officer to the Vice Chancellor, University of Surrey and Jonathan Woodland, Executive Officer to the Vice Chancellor, London Metropolitan UniversityRoom: Kilsyth

208 Professional identity through collective self-confidence Kenton Lewis, Partnerships Manager, Higher Education Academy Room: Moorfoot

209 Speed Dating (Managing Change) Kathryn Fowler, College Registrar, University of Aberdeen, Dr Christopher Sarchet, Programme Manager, London Metropolitan University and Valerie White, Director of Operations and Campus Operating Officer, University of EdinburghRoom: Carrick 1

210 Internationalisation – opportunities and challenges Jayne Langlands, Teaching and Learning Manager, University of Salford and Joanne Caldwell, School Operations Manager, University of Salford Room: Harris 1

211 10 Ways to Improve Your Networking Skills Anne Hall, Freelance HE Manager, HE Interims Ltd Room: Tinto

212 Increasing efficiencies in office administrationRich Cowley, Data & Business Systems Training Manager, University of Nottingham and David Hyndman, Director of Research and Development, Dante Systems Limited Room: Ochil 2


11

Jeremy Oppenheim, Director for External Engagement, UKBA

Jeremy Oppenheim is the UK Border Agency’s Director for External Engagement. Previously he was the Director for Immigration and

Settlement. In this role he is responsible for applications for leave to remain made in country, citizenship, asylum and appeals. He is also the Senior responsible for the Immigration Casework Programme, which will redefine the way the Agency accepts and deals with all types of applications.

Jeremy has worked for the Home Office since 2003. He has been Director of the National Asylum Support Service, Director of Social Policy and was responsible for the programme to regionalise the work of the then Immigration and Nationality Directorate. Between 2008 – 2011 he was Regional Director for the North East, Yorkshire and the Humber Region and was the national lead for Temporary Migration. In this capacity he was responsible for the introduction of the Points Based System.

Before joining the Home Office he had a number of roles in the voluntary and local authority sectors, principally as a Director of Social Services and Chief Executive of a national charity.

Mark Batho, Chief Executive, Scottish Funding CouncilMark Batho joined the Scottish Funding Council as Chief Executive in September 2008.

Mark has been a career civil servant since graduating from the University of St Andrews in 1979 and was latterly Director of Lifelong Learning at the Scottish Government. He is a member of the Board of CEiS, a social enterprise based in Glasgow which is involved in community development, enterprise and training.

Jocelyn Prudence, University Secretary and Chief Operating Officer, University of StirlingJocelyn Prudence took up the position of University Secretary and Chief

Operating Officer at the University of Stirling in September 2012.

Previously she was Chief Executive at the Universities and Colleges Employers Association (UCEA).

In this role Jocelyn revitalised services to Universities and Colleges of HE and led employers through challenging and ever-changing times in employment relations.

Prior to this, Jocelyn had worked in further education as Director of Employment Policy at the Association of Colleges (AoC); in the health service as Director of Industrial Relations at the Chartered Society of Physiotherapists and in other employment relations settings.

Louise Martin CBE, Chair, sportscotlandLouise Martin was re-appointed as Chair of sportscotland in June 2012 following her initial appointment in June 2008. Being passionate about all aspects of Scottish sport, Louise

is committed to encouraging everyone to discover and develop their own sporting experience, helping to increase participation and improve performances in Scottish sport.

Louise is the Immediate Past Chair of the Commonwealth Games Scotland (CGS) and has a long and ongoing association with the Games as a competitor, team manager and administrator. In 2003 she was awarded the CBE in the New Year’s Honours List for services to the Commonwealth Games.

Other board appointments include UK Sport, Chair of the Scottish Sports Hall of Fame Committee and the Commonwealth Advisory Board on Sport. Louise is also the Commonwealth Games Federation Honorary Secretary, making her the first woman to hold a position on their Executive Board.

Louise has adopted an innovative and developmental approach in all her work with Commonwealth sport and was responsible for the introduction of the Commonwealth Youth Games to the international sporting calendar, the Commonwealth Sports Development Conference and the development of the Commonwealth Sports Awards.

As CGS Chair, Louise led the successful Bid for the 2014 Commonwealth Games which resulted in Glasgow being awarded the Games in November 2007. She has since been appointed as Vice Chair of the Organising Committee.

Originally a practicing sports nutritionist, the vast majority of Louise’s work in sport has been undertaken in a voluntary capacity.

Tuesday 26 March: 11.15-12.30

12

Plenary Debate Biographies

David Ruebain, Chief Executive of Equality Challenge Unit

David took up the post of Chief Executive of the Equality Challenge Unit in June 2010.

Prior to this, as a practicing solicitor for 22 years, David was Director of Legal Policy at the Equality and Human Rights Commission of Great Britain and, before that, a Partner at and founder of the department of Education, Equality and Disability Law at Levenes Solicitors. David has also been a short term expert to a European Union twinning project, an ADR Group Accredited Mediator, a founding member of The Times Newspaper Law Panel, a past equality law adviser to the FA Premier League and a past Board member of Equinet – the European Network of Equality Bodies.

David has published widely and taught nationally and internationally on education, disability and equality law and has been involved in numerous voluntary organisations, drafting Private Members Bills and in making oral representations to Committees of Parliament. He is the past Chair of the Law Society of England and Wales Mental Health and Disability committee, a Member of the Editorial Board of Disability and Society Journal, a Fellow of the British American Project, and a member of the advisory editorial board of the Equal Rights Review.

Carl Lygo CEO of BPP Holdings Ltd Principal, BPP University College of Professional StudiesCarl is a qualified barrister, having practised in London and Yorkshire, and is also a Professor of Laws. He holds a

first class undergraduate degree in law as well as a higher research degree in law and further qualifications in business subjects.

Carl has also held lecturing positions at City University, Leeds University, Leeds Metropolitan University, University of East Anglia and London Guildhall University (now London Metropolitan University).

Carl joined BPP in 1997. He is the longest serving current member of the BPP Holdings board and was instrumental in the development of BPP Law School and the grant of degree awarding powers to BPP.

Carl is a companion of honour of the Chartered Management Institute. Carl was formerly a member of the General Chiropractic Council (appointed by the then Secretary of State for Education), during which time he also sat as the Chair of the Professional Conduct Committee. Carl was also a member of the Judicial Studies Board advisory board (appointed by the Lord Chief Justice).

Carl has been included as one of the UK’s ‘Hot 100 lawyers’ by The Lawyer magazine and recently the Education Investor magazine shortlisted Carl for the prestigious award of ‘most valuable contribution to Education by an individual’.

Professor Anton Colella, Chief Executive ICAS, Chair of SCISAnton joined ICAS in October 2006 as Chief Executive, following five years as Chief Executive of the Scottish Qualifications Authority (SQA). Prior to

SQA, he held various teaching posts including Teacher of RE at Holyrood Secondary School, Glasgow; Principal Teacher of RE at St Columba’s High School, Gourock; and Deputy Head Teacher at St Margaret Mary’s Secondary School, Glasgow.

Anton is a Council member of the Confederation of British Industry Scotland (CBI). He is chairman of the Scottish Council of Independent Schools (SCIS) is an independent, educational charity representing over 70 member schools in Scotland, which educate more than 32,000 children of mixed abilities from diverse backgrounds. SCIS promotes choice, diversity and excellence in Scottish education. He is also trustee of Columba 1400 (a social enterprise devoted to releasing the potential of young people who have weathered tough times).

Former affiliations include being a member of the Skills Advisory Board for the MoD, Vice-Chairman of Glasgow College of Nautical Studies, Board Member of Scottish Further Education Unit and a member of the Quality Assurance Agency Scotland Committee.

Tuesday 26 March: 13.30 – 14.45

Kelley Temple, National Union of Students’ Women’s OfficerKelley was the NUS Scotland Women’s Officer for two years and has successfully led campaigns on funding for student parents, improving access

to education and support for student carers, zero tolerance to sexual harassment and including 40% quotas for women on University Courts within the University Governance Review in Scotland. Kelley has worked with the Scottish Funding Council on introducing Widening Access Outcome Agreements in Universities is Scotland and is a board member of Abortion Rights and policy development organisation Engender.

Before being elected as an NUS Officer, Kelley was previously the Women’s Officer and Vice President of the University of Strathclyde Students’ Association.

13

12

Plenary Debate Biographies

David Ruebain, Chief Executive of Equality Challenge Unit

David took up the post of Chief Executive of the Equality Challenge Unit in June 2010.

Prior to this, as a practicing solicitor for 22 years, David was Director of Legal Policy at the Equality and Human Rights Commission of Great Britain and, before that, a Partner at and founder of the department of Education, Equality and Disability Law at Levenes Solicitors. David has also been a short term expert to a European Union twinning project, an ADR Group Accredited Mediator, a founding member of The Times Newspaper Law Panel, a past equality law adviser to the FA Premier League and a past Board member of Equinet – the European Network of Equality Bodies.

David has published widely and taught nationally and internationally on education, disability and equality law and has been involved in numerous voluntary organisations, drafting Private Members Bills and in making oral representations to Committees of Parliament. He is the past Chair of the Law Society of England and Wales Mental Health and Disability committee, a Member of the Editorial Board of Disability and Society Journal, a Fellow of the British American Project, and a member of the advisory editorial board of the Equal Rights Review.

Carl Lygo CEO of BPP Holdings Ltd Principal, BPP University College of Professional StudiesCarl is a qualified barrister, having practised in London and Yorkshire, and is also a Professor of Laws. He holds a

first class undergraduate degree in law as well as a higher research degree in law and further qualifications in business subjects.

Carl has also held lecturing positions at City University, Leeds University, Leeds Metropolitan University, University of East Anglia and London Guildhall University (now London Metropolitan University).

Carl joined BPP in 1997. He is the longest serving current member of the BPP Holdings board and was instrumental in the development of BPP Law School and the grant of degree awarding powers to BPP.

Carl is a companion of honour of the Chartered Management Institute. Carl was formerly a member of the General Chiropractic Council (appointed by the then Secretary of State for Education), during which time he also sat as the Chair of the Professional Conduct Committee. Carl was also a member of the Judicial Studies Board advisory board (appointed by the Lord Chief Justice).

Carl has been included as one of the UK’s ‘Hot 100 lawyers’ by The Lawyer magazine and recently the Education Investor magazine shortlisted Carl for the prestigious award of ‘most valuable contribution to Education by an individual’.

Professor Anton Colella, Chief Executive ICAS, Chair of SCISAnton joined ICAS in October 2006 as Chief Executive, following five years as Chief Executive of the Scottish Qualifications Authority (SQA). Prior to

SQA, he held various teaching posts including Teacher of RE at Holyrood Secondary School, Glasgow; Principal Teacher of RE at St Columba’s High School, Gourock; and Deputy Head Teacher at St Margaret Mary’s Secondary School, Glasgow.

Anton is a Council member of the Confederation of British Industry Scotland (CBI). He is chairman of the Scottish Council of Independent Schools (SCIS) is an independent, educational charity representing over 70 member schools in Scotland, which educate more than 32,000 children of mixed abilities from diverse backgrounds. SCIS promotes choice, diversity and excellence in Scottish education. He is also trustee of Columba 1400 (a social enterprise devoted to releasing the potential of young people who have weathered tough times).

Former affiliations include being a member of the Skills Advisory Board for the MoD, Vice-Chairman of Glasgow College of Nautical Studies, Board Member of Scottish Further Education Unit and a member of the Quality Assurance Agency Scotland Committee.

Tuesday 26 March: 13.30 – 14.45

Kelley Temple, National Union of Students’ Women’s OfficerKelley was the NUS Scotland Women’s Officer for two years and has successfully led campaigns on funding for student parents, improving access

to education and support for student carers, zero tolerance to sexual harassment and including 40% quotas for women on University Courts within the University Governance Review in Scotland. Kelley has worked with the Scottish Funding Council on introducing Widening Access Outcome Agreements in Universities is Scotland and is a board member of Abortion Rights and policy development organisation Engender.

Before being elected as an NUS Officer, Kelley was previously the Women’s Officer and Vice President of the University of Strathclyde Students’ Association.

13

14 1514

Working session three: 15.30-17.00

Tuesday 26 March

300

Distinctiveness in Higher Education

Dr Anne Gwinnett, Director of Corporate Affairs, Oxford Brookes University

Room: Fintry

302

Marketing’s Critical Role in an Environment of Rising Tuition Fees

Tom Green, Senior Consultant, American Association of Collegiate Registrars and Admission Officers (AACRAO)

Room: Sidlaw

303

Conducting effective disciplinary and complaints investigations

Clive Bane, Director, B3sixty and Sarah Willcox, Director, B3sixty

Room: Ochil 1

304 Stronger together? The contribution of an organisational development approach to shaping academic culture

Dr Rachel Birds, Higher Education Consultant, Hunshelf Training and Consultancy and Melissa Bradley, Faculty Administration Manager, University of Kent

Room: Harris 2

305 The art of being constructively unreasonable

Lara Callaghan, Distance Learning Student Support Officer, University of Leicester and Laura Freeman, Distance Learning Team Leader, University of Leicester

Room: Kilsyth

306

Crafting your strategy - considering strategy as a creative entity

James Craig, Faculty Accountant, University of Leeds

Room: Harris 1

307

Attendance Monitoring: a Case Study

Jessica Greenlees, Head of Student and Programme Administration, Northumbria University, Ruth Hattam, School Registrar, Northumbria University and Helen Izod, Student and Programme Administration Manager, Northumbria University

Room: Carrick 2/3

308 It is either easy or impossible: Debating the moral and ethical considerations of academic offences policies

Lydia Crow, Graduate School Manager, University of Essex and Heather Tracey, Academic Officer, Registry, University of Essex

Room: Ochil 3

309 Professional Development for Professional Staff

Barbara May, School Manager, University of Auckland

Room: Moorfoot

310 From informing to informating: profiting from the power of professional teams

Rachel Forsyth, Principal Lecturer, Manchester Metropolitan University

Room: Carrick 1

311 Quality risk management in practice

Jon Renyard, Director of Academic Services, Arts University Bournemouth

Room: Tinto

Wednesday 27 March Plenary Biography

Professor Wend will be talking on The Challenging Journey of Queen Margaret University.

Professor Petra Wend took up her post as Principal and Vice-Chancellor of Queen Margaret University, Edinburgh at the beginning of September 2009. Prior to that, she was Deputy Vice-Chancellor (Academic) and Deputy Chief Executive at Oxford Brookes University from 2005 – 2009.

Founded in 1875 as the Edinburgh School of Cookery, Queen Margaret University has grown from a women only institution, established to improve women’s access to higher education and the diets of working class families in Scotland, to a University which boasts a £100 million purpose built campus cited as the ‘greenest university campus’, the highest proportion of research income of all modern Scottish Universities and most recently in June 2012, winner of the Times Higher Education Leadership and Management Team Award which represents outstanding leadership, management, financial and business skills in the UK higher education institution sector.

Quite a journey indeed!

Petra Wend will take you through this remarkable journey, its challenges and learning opportunities and the impact the University’s development has had on the lives of its students, staff, society and the sector.

What can we learn from the Queen Margaret University experience?

Professor Petra WendPrinciple and Vice-Chancellor of Queen Margaret University

Room: Pentland

15

09.30 – 10.30

14 1514

Working session three: 15.30-17.00

Tuesday 26 March

300

Distinctiveness in Higher Education

Dr Anne Gwinnett, Director of Corporate Affairs, Oxford Brookes University

Room: Fintry

302

Marketing’s Critical Role in an Environment of Rising Tuition Fees


Room: Sidlaw

303

Conducting effective disciplinary and complaints investigations

Clive Bane, Director, B3sixty and Sarah Willcox, Director, B3sixty

Room: Ochil 1

304 Stronger together? The contribution of an organisational development approach to shaping academic culture

Dr Rachel Birds, Higher Education Consultant, Hunshelf Training and Consultancy and Melissa Bradley, Faculty Administration Manager, University of Kent

Room: Harris 2

305 The art of being constructively unreasonable

Lara Callaghan, Distance Learning Student Support Officer, University of Leicester and Laura Freeman, Distance Learning Team Leader, University of Leicester

Room: Kilsyth

306

Crafting your strategy - considering strategy as a creative entity

James Craig, Faculty Accountant, University of Leeds

Room: Harris 1

307

Attendance Monitoring: a Case Study

Jessica Greenlees, Head of Student and Programme Administration, Northumbria University, Ruth Hattam, School Registrar, Northumbria University and Helen Izod, Student and Programme Administration Manager, Northumbria University

Room: Carrick 2/3

308 It is either easy or impossible: Debating the moral and ethical considerations of academic offences policies

Lydia Crow, Graduate School Manager, University of Essex and Heather Tracey, Academic Officer, Registry, University of Essex

Room: Ochil 3

309 Professional Development for Professional Staff

Barbara May, School Manager, University of Auckland

Room: Moorfoot

310 From informing to informating: profiting from the power of professional teams

Rachel Forsyth, Principal Lecturer, Manchester Metropolitan University

Room: Carrick 1

311 Quality risk management in practice

Jon Renyard, Director of Academic Services, Arts University Bournemouth

Room: Tinto

Wednesday 27 March Plenary Biography

Professor Wend will be talking on The Challenging Journey of Queen Margaret University.

Professor Petra Wend took up her post as Principal and Vice-Chancellor of Queen Margaret University, Edinburgh at the beginning of September 2009. Prior to that, she was Deputy Vice-Chancellor (Academic) and Deputy Chief Executive at Oxford Brookes University from 2005 – 2009.

Founded in 1875 as the Edinburgh School of Cookery, Queen Margaret University has grown from a women only institution, established to improve women’s access to higher education and the diets of working class families in Scotland, to a University which boasts a £100 million purpose built campus cited as the ‘greenest university campus’, the highest proportion of research income of all modern Scottish Universities and most recently in June 2012, winner of the Times Higher Education Leadership and Management Team Award which represents outstanding leadership, management, financial and business skills in the UK higher education institution sector.

Quite a journey indeed!

Petra Wend will take you through this remarkable journey, its challenges and learning opportunities and the impact the University’s development has had on the lives of its students, staff, society and the sector.

What can we learn from the Queen Margaret University experience?

Professor Petra WendPrinciple and Vice-Chancellor of Queen Margaret University

Room: Pentland

15

09.30 – 10.30

16

Working session four: 11.00 – 12.15

Wednesday 27 March

400 Diamonds on the soles of her shoes?

Sarah Moffat, Senior Faculty Administrator, Royal Holloway, University of London, Will Naylor, Deputy Director, Reviews Group, Quality Assurance Agency and Elizabeth Williams, Subject Librarian, Research Support, Goldsmiths, University of London

Room: Tinto

401

Strategic Enrolment Management in the UK


Room: Sidlaw

402

The role of mediation in handling student complaints

Rob Imeson, Associate, B3sixty and Sarah Willcox, Director, B3sixty

Room: Harris 1

403

Breaking down the barriers - developing staff across organisational boundaries

Valerie Cotter, Director of Faculty Operations, University of Sheffield and Dee MacCormack, Projects and Communications Manager, University of Sheffield

Room: Moorfoot

404 Management of Student Complaints in Higher Education

Lisa Baker, Secretariat Manager, University of Lincoln and Cheryl Cox, Secretariat Officer, University of Lincoln

Room: Carrick 1

405 The Experiences of Joint Honours Students

Charlotte Verney, Assistant Registrar, Royal Holloway, University of London

Room: Ochil 1

406

Using Lean to improve student services

Wendy Clifton-Sprigg, Deputy Academic Registrar, University of Essex and Simon Donoghue, Consultant, Southern Universities Management Services

Room: Kilsyth

407 Student complaints, mediation and the role of IDRAS

Professor Gill Evans, Chief Executive, IDRAS and Jean Grier, Research and Projects Officer for the Vice Principals, University of Edinburgh

Room: Ochil 3

408

Award ceremonies: effective practice, challenges and pitfalls

Nick Allen, Executive Officer, University of Northampton and Gillian Lindsey, Assistant Academic Registrar (Graduation), Oxford Brookes University

Room: Carrick 2/3

409 What is a Certificate?

Fiona Allum, Programme and Awards Manager, Brunel University and Claire Surridge, Head of Timetabling and Awards, Registry, Brunel University

Room: Harris 2

410 Building a Heritage

Mike Ratcliffe, Director of Academic & Student Affairs, Oxford Brookes University

Room: Fintry

Shabana Mahmood will talk about her work as we build towards the next General Election. She will talk about how she sees UK higher education developing in the future and will discuss some of the underlying ideas that are driving her thinking and current policy development as well as her ambitions for the sector.

Shabana Mahmood MP was born in 1980 and brought up in Small Heath, Birmingham. Between 1981 and 1986 she lived with her family in Taif, Saudi Arabia, as her father relocated there to work as a civil engineer.

When the family returned home to Birmingham, she was educated locally and went on to study at the University of Oxford (Lincoln College) and graduated with a BA (Hons) degree in Law. At Oxford, she was elected JCR President and awarded the Ashurst Morris Crisp Prize for Best Performance in the Lawyer’s Ethics finals examination by the University.

Whilst at University, she was also involved in various programmes designed to promote and increase applications to Oxbridge by students from minority and disadvantaged backgrounds. Throughout her career, she has continued to mentor students from disadvantaged and ethnic and

religious minority backgrounds with applications for university and jobs.

Shabana was elected Member of Parliament for Birmingham Ladywood constituency on 6 May 2010, with a majority of 10,105. She made history in becoming one of the first Muslim women, and one of the first Asian women, to be elected to Parliament.

In 2010, Shabana was promoted to the Shadow Home Office Team as a Junior Minister and more recently became the Shadow Minister for Universities and Science.

Shabana Mahmood MPMP and Shadow Minister for Universities and Science

Room: Pentland

Closing Plenary

17

12.30 – 13.30

16

Working session four: 11.00 – 12.15

Wednesday 27 March

400 Diamonds on the soles of her shoes?

Sarah Moffat, Senior Faculty Administrator, Royal Holloway, University of London, Will Naylor, Deputy Director, Reviews Group, Quality Assurance Agency and Elizabeth Williams, Subject Librarian, Research Support, Goldsmiths, University of London

Room: Tinto

401

Strategic Enrolment Management in the UK


Room: Sidlaw

402

The role of mediation in handling student complaints

Rob Imeson, Associate, B3sixty and Sarah Willcox, Director, B3sixty

Room: Harris 1

403

Breaking down the barriers - developing staff across organisational boundaries

Valerie Cotter, Director of Faculty Operations, University of Sheffield and Dee MacCormack, Projects and Communications Manager, University of Sheffield

Room: Moorfoot

404 Management of Student Complaints in Higher Education

Lisa Baker, Secretariat Manager, University of Lincoln and Cheryl Cox, Secretariat Officer, University of Lincoln

Room: Carrick 1

405 The Experiences of Joint Honours Students

Charlotte Verney, Assistant Registrar, Royal Holloway, University of London

Room: Ochil 1

406

Using Lean to improve student services

Wendy Clifton-Sprigg, Deputy Academic Registrar, University of Essex and Simon Donoghue, Consultant, Southern Universities Management Services

Room: Kilsyth

407 Student complaints, mediation and the role of IDRAS

Professor Gill Evans, Chief Executive, IDRAS and Jean Grier, Research and Projects Officer for the Vice Principals, University of Edinburgh

Room: Ochil 3

408

Award ceremonies: effective practice, challenges and pitfalls

Nick Allen, Executive Officer, University of Northampton and Gillian Lindsey, Assistant Academic Registrar (Graduation), Oxford Brookes University

Room: Carrick 2/3

409 What is a Certificate?

Fiona Allum, Programme and Awards Manager, Brunel University and Claire Surridge, Head of Timetabling and Awards, Registry, Brunel University

Room: Harris 2

410 Building a Heritage

Mike Ratcliffe, Director of Academic & Student Affairs, Oxford Brookes University

Room: Fintry

Shabana Mahmood will talk about her work as we build towards the next General Election. She will talk about how she sees UK higher education developing in the future and will discuss some of the underlying ideas that are driving her thinking and current policy development as well as her ambitions for the sector.

Shabana Mahmood MP was born in 1980 and brought up in Small Heath, Birmingham. Between 1981 and 1986 she lived with her family in Taif, Saudi Arabia, as her father relocated there to work as a civil engineer.

When the family returned home to Birmingham, she was educated locally and went on to study at the University of Oxford (Lincoln College) and graduated with a BA (Hons) degree in Law. At Oxford, she was elected JCR President and awarded the Ashurst Morris Crisp Prize for Best Performance in the Lawyer’s Ethics finals examination by the University.

Whilst at University, she was also involved in various programmes designed to promote and increase applications to Oxbridge by students from minority and disadvantaged backgrounds. Throughout her career, she has continued to mentor students from disadvantaged and ethnic and

religious minority backgrounds with applications for university and jobs.

Shabana was elected Member of Parliament for Birmingham Ladywood constituency on 6 May 2010, with a majority of 10,105. She made history in becoming one of the first Muslim women, and one of the first Asian women, to be elected to Parliament.

In 2010, Shabana was promoted to the Shadow Home Office Team as a Junior Minister and more recently became the Shadow Minister for Universities and Science.

Shabana Mahmood MPMP and Shadow Minister for Universities and Science

Room: Pentland

Closing Plenary

17

12.30 – 13.30

18 191919


Wednesday 27 March: 14.15 – 15.30

Professor Roger Brown, Professor of Higher Education Policy, Liverpool Hope UniversityProfessor Roger Brown was

previously Vice-Chancellor of Southampton Solent University, Chief Executive of the Higher Education Quality Council, Chief Executive of the Committee of Directors of Polytechnics, and Secretary of the Polytechnics and Colleges Funding Council. Before that he was a senior civil servant and a local government officer. He has served on many national committees and boards. He has written two books and many articles and lectures on different aspects of higher education. His third book Everything for Sale? The Marketisation of UK Higher Education was published in Britain in December 2012.

He is currently a Visiting Professor or equivalent at London Metropolitan University, Edinburgh Napier University, the Oxford Centre for Higher Education Policy Studies, the University of Southampton, and the University of West London, where he is also a Governor. He is the Chair of Barton Peveril Sixth Form College, Eastleigh, a member of the Council of the Sixth Form Colleges Forum, and a Board member of the Southampton Education Trust.

He was elected a Vice President of the Society for Research in Higher Education in 2007 and an Honorary Fellow of the Association of University Administrators in 2010. He has been a member of the Advisory Board of the Higher Education Policy Institute since its inception. He has Honorary Degrees from both Southampton Solent University and the University of Southampton. He is internationally recognised as an authority on the application of market-based policies to higher education.

Robin Parker, President of NUS ScotlandRobin Parker, is the President of NUS Scotland. He previously served two terms as President of Aberdeen University Students’ Association (AUSA) and was a member of the National

Union of Students’ National Executive Council and NUS Scotland’s Executive Council.

Before entering student politics he completed his undergraduate degree in Geography, specialising in Glaciology, Climate Change and socio-cultural responses to Climate Change. During his studies he was President of the local People & Planet society and a keen member of the mountaineering club. Robin is a Londoner by birth and attended the City of London School.

Dr Julie Clark, Academic Registrar, Royal Veterinary CollegeJulie Clark is Academic Registrar at the Royal Veterinary College responsible for undergraduate and postgraduate student administration and student

services. Her HE career began in 1985 at Birmingham Polytechnic with research degree and quality assurance administration. This was followed by roles at Cranfield and then Northampton. Throughout she has been interested in staff development; beginning in the 1990’s serving a term of office on the AUA Professional Development Committee through to the last three years when she had been Chair of Professional Development for the Academic Registrars’ Council.

Ian Darker, Director of Human Resources, Royal Veterinary CollegeIan graduated from the University of Hull in 1986. He has a postgraduate diploma in HR Management from Sheffield Hallam University, and is a graduate member of the Chartered Institute of Personnel and Development.

After a spell in administration at the University of Hertfordshire, Ian worked for some time in retail, first with Thorn EMI and then Woolworths Group plc. In 1994, he moved back into HE, first with the University of East London and then at the London School of Economics, where he held various HR roles before returning to the University of Hertfordshire as Deputy Director of HR in 2004. Ian joined RVC in 2006.

In his role as Director of HR, Ian is responsible for the range of services the department provides to the College, including staff recruitment, pay and reward, staff development and employee relations. He is also a member of the Senior Management Group, and leads a team of 15 HR professionals. Ian has an interest in many aspects of HR management, but his particular area of expertise is in employment law.

Exhibition Layout

ESC

ALA

TOR

STA

IRS

INTERACTIVEINFORMATION

POINT

2 63 5 7

8

9

11

AUA ANNUAL CONFERENCE 2013EICC- EDINBURGH INTERNATIONAL CONFERENCE CENTRECROMDALE HALL25-27 MARCH 2013

All measurements in mm unless otherwise stated.Scale: 1:100

Proposed Exhibition Layout

VERSION 8DRAWN: 4/3/13

KEEP WALL CLEAR FOR PROJECTION SCREEN

ESC

ALA

TOR

STA

IRS


POINT

1

2

3

4

5

4444

106 7 8 9 11

12

13

14

15

16

17

16

18

24

25

21

20

22

23

27

26

29

28





15 1417 16 12

1

Poster Boards

19

20

21

22

4

1318

Poster Boards

10

Exhibition Stands

1 Electric Paper Ltd

2 Marriott Hotels Ltd

3 Hague Print

4 University of Kurdistan-Hewler

5 HELOA

6 Equality Challenge Unit and AUA Equality and Diversity Network

7 Student Loans Company

8 Ede & Ravenscroft

9 Dante Systems Limited

10 Altis Consulting

11 AACRAO

12 THE

13 UNISON

14 Manny Associates International

15 Advanced Secure Technologies

16 Telepen

17 B3sixty

18 JS Group (Aspire)

19 Jobs.ac.uk

20 Millenium Computer Systems Ltd

21 Leadership Foundation for Higher Education

22 Tempest Photography

18 191919


Wednesday 27 March: 14.15 – 15.30

Professor Roger Brown, Professor of Higher Education Policy, Liverpool Hope UniversityProfessor Roger Brown was

previously Vice-Chancellor of Southampton Solent University, Chief Executive of the Higher Education Quality Council, Chief Executive of the Committee of Directors of Polytechnics, and Secretary of the Polytechnics and Colleges Funding Council. Before that he was a senior civil servant and a local government officer. He has served on many national committees and boards. He has written two books and many articles and lectures on different aspects of higher education. His third book Everything for Sale? The Marketisation of UK Higher Education was published in Britain in December 2012.

He is currently a Visiting Professor or equivalent at London Metropolitan University, Edinburgh Napier University, the Oxford Centre for Higher Education Policy Studies, the University of Southampton, and the University of West London, where he is also a Governor. He is the Chair of Barton Peveril Sixth Form College, Eastleigh, a member of the Council of the Sixth Form Colleges Forum, and a Board member of the Southampton Education Trust.

He was elected a Vice President of the Society for Research in Higher Education in 2007 and an Honorary Fellow of the Association of University Administrators in 2010. He has been a member of the Advisory Board of the Higher Education Policy Institute since its inception. He has Honorary Degrees from both Southampton Solent University and the University of Southampton. He is internationally recognised as an authority on the application of market-based policies to higher education.

Robin Parker, President of NUS ScotlandRobin Parker, is the President of NUS Scotland. He previously served two terms as President of Aberdeen University Students’ Association (AUSA) and was a member of the National

Union of Students’ National Executive Council and NUS Scotland’s Executive Council.

Before entering student politics he completed his undergraduate degree in Geography, specialising in Glaciology, Climate Change and socio-cultural responses to Climate Change. During his studies he was President of the local People & Planet society and a keen member of the mountaineering club. Robin is a Londoner by birth and attended the City of London School.

Dr Julie Clark, Academic Registrar, Royal Veterinary CollegeJulie Clark is Academic Registrar at the Royal Veterinary College responsible for undergraduate and postgraduate student administration and student

services. Her HE career began in 1985 at Birmingham Polytechnic with research degree and quality assurance administration. This was followed by roles at Cranfield and then Northampton. Throughout she has been interested in staff development; beginning in the 1990’s serving a term of office on the AUA Professional Development Committee through to the last three years when she had been Chair of Professional Development for the Academic Registrars’ Council.

Ian Darker, Director of Human Resources, Royal Veterinary CollegeIan graduated from the University of Hull in 1986. He has a postgraduate diploma in HR Management from Sheffield Hallam University, and is a graduate member of the Chartered Institute of Personnel and Development.

After a spell in administration at the University of Hertfordshire, Ian worked for some time in retail, first with Thorn EMI and then Woolworths Group plc. In 1994, he moved back into HE, first with the University of East London and then at the London School of Economics, where he held various HR roles before returning to the University of Hertfordshire as Deputy Director of HR in 2004. Ian joined RVC in 2006.

In his role as Director of HR, Ian is responsible for the range of services the department provides to the College, including staff recruitment, pay and reward, staff development and employee relations. He is also a member of the Senior Management Group, and leads a team of 15 HR professionals. Ian has an interest in many aspects of HR management, but his particular area of expertise is in employment law.

Exhibition LayoutES

CA

LATO

RST

AIR

S


POINT

2 63 5 7

8

9

11





KEEP WALL CLEAR FOR PROJECTION SCREEN

ESC

ALA

TOR

STA

IRS


POINT

1

2

3

4

5

4444

106 7 8 9 11

12

13

14

15

16

17

16

18

24

25

21

20

22

23

27

26

29

28





15 1417 16 12

1

Poster Boards

19

20

21

22

4

1318

Poster Boards

10

Exhibition Stands

1 Electric Paper Ltd

2 Marriott Hotels Ltd

3 Hague Print

4 University of Kurdistan-Hewler

5 HELOA

6 Equality Challenge Unit and AUA Equality and Diversity Network

7 Student Loans Company

8 Ede & Ravenscroft

9 Dante Systems Limited

10 Altis Consulting

11 AACRAO

12 THE

13 UNISON

14 Manny Associates International

15 Advanced Secure Technologies

16 Telepen

17 B3sixty

18 JS Group (Aspire)

19 Jobs.ac.uk

20 Millenium Computer Systems Ltd

21 Leadership Foundation for Higher Education

22 Tempest Photography

20 21

Media Partner Exhibition StandsPlenary Debate Sponsor

Sponsor of the Plenary debate: “Higher education could benefit from social engineering”

We can help you manage the transformation agenda. Capita’s management consultants have a wealth of experience and expertise to support your success, be it in the use of lean for efficiency and effectiveness, design and delivery of shared services, or in outsourcing.

Capita’s consulting business has a global experience of higher education and has been closely involved in multiple institutional change and transformation programmes. We work in partnership with universities to create effective and efficient new models of delivery and aid innovation, whilst applying and developing best practice. We provide value for money through our ability to hit the ground running, building on our previous extensive experience, and rigorous processes, methodologies and guiding principles.

Whatever the challenge, we have the ability to support your success with our skills and expertise.

www.capita.co.uk/consulting

Times Higher Education is the UK’s most authoritative source of information about higher education. Designed specifically for professional people working in higher education and research, the THE covers policy issues and intellectual developments worldwide through a specialist staff of award-winning reporters as well as expert contributors from the academic community. It provides high-quality information and analysis as well as a forum for debate for the academic community on higher education policy issues — public funding, tuition charges, quality assurance, institutional governance, student assessment, postgraduate training etc — and on intellectual developments, personalities and debates. Coverage includes a large number of book reviews of both specialised texts and books of general interest to an academic audience.

Times Higher Education was founded in 1971 and has been online since 1995. Times Higher Education is published by TSL Education Ltd

www.timeshighereducation.co.uk

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) is one of the nation’s oldest and largest higher education associations. Widely regarded as the leading authority in the field of enrollment management, the association is a recognized source of information on student admissions, academic records, and international education. AACRAO serves as an independent advocate for the collegiate sector on a broad range of policy issues in Washington. The Association’s policy agenda is founded on the principles of academic autonomy, access and accountability.

www.aacrao.org

Advanced Secure Technologies provide Universities with secure document solutions. These solutions improve the issuing of degree certificates, transcripts, HEARs and other official documents. These documents can be provided as secure laser printed documents, secure electronic documents or both printed and electronic.

Our secure technologies include:

Digital Certificates – Secure Print

Desktop application to securely & efficiently laser print and electronically publish your student award and status documents, Certificates, Transcripts, HEARs, Status Letters, etc.

Digital Certificates – eModule

Online Web App designed to allow students & graduates to view and share their degree and status documents with employers, HE’s, local authorities and other 3rd parties. Supporting university initiatives, such as graduate employability, cost reduction, service improvement and Alumni recruitment.

At the conference we will be demonstrating how the eModule Web App is enabling Universities to improve service for their Students and potential employers, providing eCertificates, eTranscripts, eHEARs, Re-print requests, Validations, Proof of Qualifications and document error reporting. Whilst supporting the development of Alumni membership

www.advancedsecure.co.uk

Exhibition

Altis Consulting provides consultancy in Data Warehousing, Business Intelligence, Data Visualisation, Analytics and Managed Services. Altis has over 90 staff across Australia, New Zealand and the UK and has a proven, vendor independent approach to providing our clients access to their information, and helping them understand it, so they can make the right decisions.

Altis is recognised as the 5th Best Place to work in Australia by the Great Places to work Institute and we’re passionate about our corporate ethos of “Connecting with Courage, Heart and Insight”, so we’re able to attract and retain the best people, to give our clients confidence in delivery

Altis has worked with 16 Universities including Australian National University, University of Sydney, Charles Sturt, Auckland University, University of Southern Queensland and Massey University. We even helped the University of New England win an Innovation in Learning and Teaching award from the government through a smart system we built that identified students most at risk of dropping out that cut their student attrition. Altis is now bringing our innovation, approaches and commitment to Higher Education to the UK market

www.altisglobal.co.uk

Set up and run by professionals with extensive experience in the Higher Education sector, B3sixty is a specialist company providing investigation and complaint handling services nationally in employment and education.

Our services offer comprehensive support in all aspects of dispute resolution, whether staff or student related. These include:-

• Mediators that are both skilled and impartial (we are on the OIA’s Mediation Panel)

• Investigators that can bring fresh eyes to a complex or long-standing dispute

• Experienced professionals who can work with you to review, revise or implement procedures

• Specialists to train your staff in the mediation and investigative skills required for the effective handling of disputes

A key feature of B3sixty is the reflective approach we take in quality assuring our work. Learning from each case is used to continuously improve the service offered to our clients. Come and talk to us to see how we can help you.

www.b3sixty.co.uk

Dante Systems design and deliver a highly effective piece of flexible software mainly to the Higher Education and Corporate Sectors for the administration of Training Management, which enables them to maximise efficiencies.

The Online Booking software is highly scalable and enables you to keep all bookings, associated administration and attendance recording in a single, reliable web-enabled system for staff, students and external candidates.

With Dante Delegate Planner’s trusted technology you avoid any duplication of records and every attendee and trainer knows which course or event they are going on and every administrator knows who has attended which course and on what date.

Due to the flexibility and breadth of the system the majority of our clients use Dante Delegate Planner Online without any additional modification.

We continually develop Dante Delegate Planner Online for managing staff, student and external bookings for Universities throughout the UK.

www.dantesystems.co.uk

Founded in 1689, Ede & Ravenscroft has a rich history of tailoring, legal and academic dress. Today we provide institutions across the world with Graduation Services that exceed their expectations.

From initial planning to the graduation event we endeavour to provide an end to end seamless service including gowns, photography and memorabilia.

Visit us at www.edeandravenscroft.co.uk/graduation-services for more information.

20 21

Media Partner Exhibition StandsPlenary Debate Sponsor

Sponsor of the Plenary debate: “Higher education could benefit from social engineering”

We can help you manage the transformation agenda. Capita’s management consultants have a wealth of experience and expertise to support your success, be it in the use of lean for efficiency and effectiveness, design and delivery of shared services, or in outsourcing.

Capita’s consulting business has a global experience of higher education and has been closely involved in multiple institutional change and transformation programmes. We work in partnership with universities to create effective and efficient new models of delivery and aid innovation, whilst applying and developing best practice. We provide value for money through our ability to hit the ground running, building on our previous extensive experience, and rigorous processes, methodologies and guiding principles.

Whatever the challenge, we have the ability to support your success with our skills and expertise.

www.capita.co.uk/consulting

Times Higher Education is the UK’s most authoritative source of information about higher education. Designed specifically for professional people working in higher education and research, the THE covers policy issues and intellectual developments worldwide through a specialist staff of award-winning reporters as well as expert contributors from the academic community. It provides high-quality information and analysis as well as a forum for debate for the academic community on higher education policy issues — public funding, tuition charges, quality assurance, institutional governance, student assessment, postgraduate training etc — and on intellectual developments, personalities and debates. Coverage includes a large number of book reviews of both specialised texts and books of general interest to an academic audience.

Times Higher Education was founded in 1971 and has been online since 1995. Times Higher Education is published by TSL Education Ltd

www.timeshighereducation.co.uk

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) is one of the nation’s oldest and largest higher education associations. Widely regarded as the leading authority in the field of enrollment management, the association is a recognized source of information on student admissions, academic records, and international education. AACRAO serves as an independent advocate for the collegiate sector on a broad range of policy issues in Washington. The Association’s policy agenda is founded on the principles of academic autonomy, access and accountability.

www.aacrao.org

Advanced Secure Technologies provide Universities with secure document solutions. These solutions improve the issuing of degree certificates, transcripts, HEARs and other official documents. These documents can be provided as secure laser printed documents, secure electronic documents or both printed and electronic.

Our secure technologies include:

Digital Certificates – Secure Print

Desktop application to securely & efficiently laser print and electronically publish your student award and status documents, Certificates, Transcripts, HEARs, Status Letters, etc.

Digital Certificates – eModule

Online Web App designed to allow students & graduates to view and share their degree and status documents with employers, HE’s, local authorities and other 3rd parties. Supporting university initiatives, such as graduate employability, cost reduction, service improvement and Alumni recruitment.

At the conference we will be demonstrating how the eModule Web App is enabling Universities to improve service for their Students and potential employers, providing eCertificates, eTranscripts, eHEARs, Re-print requests, Validations, Proof of Qualifications and document error reporting. Whilst supporting the development of Alumni membership

www.advancedsecure.co.uk

Exhibition

Altis Consulting provides consultancy in Data Warehousing, Business Intelligence, Data Visualisation, Analytics and Managed Services. Altis has over 90 staff across Australia, New Zealand and the UK and has a proven, vendor independent approach to providing our clients access to their information, and helping them understand it, so they can make the right decisions.

Altis is recognised as the 5th Best Place to work in Australia by the Great Places to work Institute and we’re passionate about our corporate ethos of “Connecting with Courage, Heart and Insight”, so we’re able to attract and retain the best people, to give our clients confidence in delivery

Altis has worked with 16 Universities including Australian National University, University of Sydney, Charles Sturt, Auckland University, University of Southern Queensland and Massey University. We even helped the University of New England win an Innovation in Learning and Teaching award from the government through a smart system we built that identified students most at risk of dropping out that cut their student attrition. Altis is now bringing our innovation, approaches and commitment to Higher Education to the UK market

www.altisglobal.co.uk

Set up and run by professionals with extensive experience in the Higher Education sector, B3sixty is a specialist company providing investigation and complaint handling services nationally in employment and education.

Our services offer comprehensive support in all aspects of dispute resolution, whether staff or student related. These include:-

• Mediators that are both skilled and impartial (we are on the OIA’s Mediation Panel)

• Investigators that can bring fresh eyes to a complex or long-standing dispute

• Experienced professionals who can work with you to review, revise or implement procedures

• Specialists to train your staff in the mediation and investigative skills required for the effective handling of disputes

A key feature of B3sixty is the reflective approach we take in quality assuring our work. Learning from each case is used to continuously improve the service offered to our clients. Come and talk to us to see how we can help you.

www.b3sixty.co.uk

Dante Systems design and deliver a highly effective piece of flexible software mainly to the Higher Education and Corporate Sectors for the administration of Training Management, which enables them to maximise efficiencies.

The Online Booking software is highly scalable and enables you to keep all bookings, associated administration and attendance recording in a single, reliable web-enabled system for staff, students and external candidates.

With Dante Delegate Planner’s trusted technology you avoid any duplication of records and every attendee and trainer knows which course or event they are going on and every administrator knows who has attended which course and on what date.

Due to the flexibility and breadth of the system the majority of our clients use Dante Delegate Planner Online without any additional modification.

We continually develop Dante Delegate Planner Online for managing staff, student and external bookings for Universities throughout the UK.

www.dantesystems.co.uk

Founded in 1689, Ede & Ravenscroft has a rich history of tailoring, legal and academic dress. Today we provide institutions across the world with Graduation Services that exceed their expectations.

From initial planning to the graduation event we endeavour to provide an end to end seamless service including gowns, photography and memorabilia.

Visit us at www.edeandravenscroft.co.uk/graduation-services for more information.

22 23

Exhibition

Exhibition Stands

Electric Paper Ltd are the manufacturers of the world leading course evaluation software suite, EvaSys. EvaSys provides control and consistency across all course and module evaluations. By utilising advanced survey management features, institutions can process large-scale evaluation campaigns with ease. As a hybrid solution, EvaSys offers the flexibility of using either paper or online surveys to capture the highest possible response rates. EvaSys has been designed specifically to meet the needs of the further and higher education sector, supporting evaluation projects from questionnaire design through to advanced reporting and quality management. Innovative web-based technology makes it easy to administer survey projects and allow for seamless integration with existing systems.

www.evasys.co.uk

Equality Challenge Unit is the higher education equality body which has been supporting HEIs advance equality for staff and students for over ten years. ECU is funded by the UK higher education funding councils, Universities UK and GuildHE.

A range of our freely provided research, advice and guidance will be available on the stand, along with staff from our office in Edinburgh who have expertise to answer your questions on equality and diversity practice and law.

This year we will be sharing a stand with the AUA Equality and Diversity Network with whom ECU works closely. The Equality and Diversity Network aims to proactively advise the AUA Board of Trustees and support AUA members in their understanding, promotion and implementation of good practice in Equality, Diversity and Widening Participation within the Higher Education sector.

www.ecu.ac.uk

Established in 1980, Hague has established itself as the leading hologram manufacturer for universities in the UK & one of the most respected security print experts worldwide. As one of the few members of the IHMA (International Hologram Manufacturers Association) we follow the strict security procedures and quality controls needed to design, manufacture and store your bespoke holograms.

We currently print & hologram degree certificates as well as transcripts & European diploma supplements for over 50 UK universities and provides similar secure documents to over 30 countries worldwide.

Hague have a dedicated sales division which works exclusively with the education sector on security print & document fraud prevention, therefore offering a unique level of expertise & customer service. We also have a well-established IT division that provides bespoke solutions to universities including web verification software, secure data storage & certificate infilling.

www.hagueprint.com

HELOA is the professional association of higher education staff. Our members provide guidance, information and outreach activities to prospective higher education students, their families and guidance advisers throughout the UK. We have over 900 members from over 130 UK universities and higher education institutions.

For our members, we provide:

· High quality and low cost training and professional development opportunities

· Networking and conferencing opportunities, locally and nationally

· Advice, guidance and support for both newcomers and experienced practitioners

· Regular updates on changes to the HE Sector

For our partners, we provide:

· Advice and guidance to students and their families, who may be thinking about progressing to higher education

· Representatives at HE and careers fairs organised by UCAS, schools and many other organisations· Talks and presentations to students and teachers on topics ranging from finance, student life and individual subject choices

· Liaison with local and national government and many other bodies to affect policy and represent the interests of the higher education sector.

www.heloa.ac.uk

Tempest Photography is a family-run photography company with over 80 years’ experience specialising in portrait and group photographs for the Education, Corporate and Military sectors. We have more than 400 photographers positioned across the country to take photographs for Schools, Colleges, Universities and Military establishments. From our Head Office in Cornwall we operate the most advanced digital processing laboratory in Europe. In addition to our photography services we also offer bespoke Corporate Video services. Tempest Photography is the official photographer for the Duke of Edinburgh’s Award – Gold Award presentations.

www.tempest-graduations.co.uk

Launched in 1998 by the University of Warwick, jobs.ac.uk is a trusted brand with a heritage of over 15 years in global academic recruitment - making it the leading international job board for careers in academic, research, science and related professions.

From academic, teaching and research, to managerial and support roles; jobs.ac.uk advertises vacancies for over 7,000 organisations worldwide including: universities; research institutions; colleges; charities; and commercial organisations.

www.jobs.ac.uk

The JS Group is a dynamic business, operating principally in the UK and with a fast growing presence in Africa, dedicated to delivering better outcomes for our customers.

Our higher education businesses are Aspire, John Smith’s and John Smith’s International.

Aspire is the market leading bursary management solution used by universities to deliver an enriched student experience.

John Smith’s is a retail solution for universities that delivers compelling, on-site access to course books, software, digital equipment and a range of other goods and services tailored to their student community.

Our John Smith’s International division delivers a retail solution for universities in Botswana and Ghana ensuring that their students are equipped with the right books and materials to progress through their studies.

www.johnsmithgroup.com

The Leadership Foundation provides high quality development for higher education leaders at all levels. From our Introduction to Higher Education for those new to management, to our Top Management Programme for those aspiring to the highest management levels we can help in the career journey. Our programmes offer invaluable opportunities to reflect on practice, work alongside colleagues from other institutions, and explore recent thinking on university leadership at every level.

Our leadership coaching benefits both the individual and the organisation, providing a secure confidential space where leaders are supported and challenged. Consultancy and in-house tailored development programmes help us provide cost effective support at all levels.

The Governance area of our website is a key resource for governors, council members and others interested in governance in HE, while our Governor Development Programme meets the needs of all governors, from the student or staff governor to the chair.

www.lfhe.ac.uk

22 23

Exhibition

Exhibition Stands

Electric Paper Ltd are the manufacturers of the world leading course evaluation software suite, EvaSys. EvaSys provides control and consistency across all course and module evaluations. By utilising advanced survey management features, institutions can process large-scale evaluation campaigns with ease. As a hybrid solution, EvaSys offers the flexibility of using either paper or online surveys to capture the highest possible response rates. EvaSys has been designed specifically to meet the needs of the further and higher education sector, supporting evaluation projects from questionnaire design through to advanced reporting and quality management. Innovative web-based technology makes it easy to administer survey projects and allow for seamless integration with existing systems.

www.evasys.co.uk

Equality Challenge Unit is the higher education equality body which has been supporting HEIs advance equality for staff and students for over ten years. ECU is funded by the UK higher education funding councils, Universities UK and GuildHE.

A range of our freely provided research, advice and guidance will be available on the stand, along with staff from our office in Edinburgh who have expertise to answer your questions on equality and diversity practice and law.

This year we will be sharing a stand with the AUA Equality and Diversity Network with whom ECU works closely. The Equality and Diversity Network aims to proactively advise the AUA Board of Trustees and support AUA members in their understanding, promotion and implementation of good practice in Equality, Diversity and Widening Participation within the Higher Education sector.

www.ecu.ac.uk

Established in 1980, Hague has established itself as the leading hologram manufacturer for universities in the UK & one of the most respected security print experts worldwide. As one of the few members of the IHMA (International Hologram Manufacturers Association) we follow the strict security procedures and quality controls needed to design, manufacture and store your bespoke holograms.

We currently print & hologram degree certificates as well as transcripts & European diploma supplements for over 50 UK universities and provides similar secure documents to over 30 countries worldwide.

Hague have a dedicated sales division which works exclusively with the education sector on security print & document fraud prevention, therefore offering a unique level of expertise & customer service. We also have a well-established IT division that provides bespoke solutions to universities including web verification software, secure data storage & certificate infilling.

www.hagueprint.com

HELOA is the professional association of higher education staff. Our members provide guidance, information and outreach activities to prospective higher education students, their families and guidance advisers throughout the UK. We have over 900 members from over 130 UK universities and higher education institutions.

For our members, we provide:

· High quality and low cost training and professional development opportunities

· Networking and conferencing opportunities, locally and nationally

· Advice, guidance and support for both newcomers and experienced practitioners

· Regular updates on changes to the HE Sector

For our partners, we provide:

· Advice and guidance to students and their families, who may be thinking about progressing to higher education

· Representatives at HE and careers fairs organised by UCAS, schools and many other organisations· Talks and presentations to students and teachers on topics ranging from finance, student life and individual subject choices

· Liaison with local and national government and many other bodies to affect policy and represent the interests of the higher education sector.

www.heloa.ac.uk

Tempest Photography is a family-run photography company with over 80 years’ experience specialising in portrait and group photographs for the Education, Corporate and Military sectors. We have more than 400 photographers positioned across the country to take photographs for Schools, Colleges, Universities and Military establishments. From our Head Office in Cornwall we operate the most advanced digital processing laboratory in Europe. In addition to our photography services we also offer bespoke Corporate Video services. Tempest Photography is the official photographer for the Duke of Edinburgh’s Award – Gold Award presentations.

www.tempest-graduations.co.uk

Launched in 1998 by the University of Warwick, jobs.ac.uk is a trusted brand with a heritage of over 15 years in global academic recruitment - making it the leading international job board for careers in academic, research, science and related professions.

From academic, teaching and research, to managerial and support roles; jobs.ac.uk advertises vacancies for over 7,000 organisations worldwide including: universities; research institutions; colleges; charities; and commercial organisations.

www.jobs.ac.uk

The JS Group is a dynamic business, operating principally in the UK and with a fast growing presence in Africa, dedicated to delivering better outcomes for our customers.

Our higher education businesses are Aspire, John Smith’s and John Smith’s International.

Aspire is the market leading bursary management solution used by universities to deliver an enriched student experience.

John Smith’s is a retail solution for universities that delivers compelling, on-site access to course books, software, digital equipment and a range of other goods and services tailored to their student community.

Our John Smith’s International division delivers a retail solution for universities in Botswana and Ghana ensuring that their students are equipped with the right books and materials to progress through their studies.

www.johnsmithgroup.com

The Leadership Foundation provides high quality development for higher education leaders at all levels. From our Introduction to Higher Education for those new to management, to our Top Management Programme for those aspiring to the highest management levels we can help in the career journey. Our programmes offer invaluable opportunities to reflect on practice, work alongside colleagues from other institutions, and explore recent thinking on university leadership at every level.

Our leadership coaching benefits both the individual and the organisation, providing a secure confidential space where leaders are supported and challenged. Consultancy and in-house tailored development programmes help us provide cost effective support at all levels.

The Governance area of our website is a key resource for governors, council members and others interested in governance in HE, while our Governor Development Programme meets the needs of all governors, from the student or staff governor to the chair.

www.lfhe.ac.uk

24 25

Exhibition

Exhibition Stands

Manny Associates International, a Nottingham (UK) based organisation with overseas offices in Nigeria, has been helping to facilitate foreign conferences, ticket flights, hotel reservations, packaged holidays for families and individuals since 2008.

www.mannyassociates.co.uk

In the UK Marriott is one of the leading conference and events companies, providing a choice of high quality venues and exceptional service. You’ll find secure high speed internet technology, award winning food and beverages and, of course, an experienced, attentive and friendly support team.

Come to our stand to find out more about our 58 hotels with over 650 meetings and conference rooms across key cities, town and countryside locations in the UK and Ireland. The hotels are great venues for Higher Education events from overnight accommodation for visiting guests, to conferences and graduation balls and team away days.

We have representatives on the stand from Marriott Hotels & Resorts, Renaissance Hotels and Residence Inn by Marriott in the vibrant university cities such as Manchester, Leeds, Durham, Sunderland, Newcastle, Edinburgh and Glasgow – why not come and meet our team and find out more about what we have to offer!

www.marriott.co.uk

Millennium specializes in providing administrative software solutions, training and professional services to the International Higher Education market.

Millennium FAST Solutions are proven tools that have been in the marketplace since 1996. FAST is secure, web-based and easy to implement and integrates with major ERP systems such as Ellucian Banner and Oracle PeopleSoft.

FAST Reporting modules include a pre-built data warehouse and hundreds of common reports. It is quick to implement, highly decentralized and provide real data immediately to your stakeholders. Modules include Financial Reporting, Student Reporting and Human Resource Reporting.

FAST Data Entry modules are designed to integrate with your existing systems to extend functionality and provide proven, tested solutions that are ready to deploy immediately. Modules include Budget and Forecasting, Requisitioning, Journal Vouchers, Purchasing Card, non-tuition Accounts Receivables and Research Administration.

Find out more at www.mcsl.com or contact us at [email protected]

Telepen provides solutions for collection of student attendance information to meet the increasing demand for monitoring student engagement. Onyx solutions have been developed in conjunction with universities to provide accurate real time data with minimal day to day administration.

The systems are designed to aid student retention through the early identification of course disengagement and assist with the institution’s obligations under the UK Border Agency regulations. The system can also provide proof of attendance required by Student Finance systems and compulsory attendance courses.

Onyx integrates with student and timetabling data from a variety of different sources including external software products such as third party timetabling or MIS systems.

With a comprehensive analysis package and web-based user interface, Onyx Advantage enables you to evaluate attendance patterns, produce a wide range of reports and send e-mail notifications.

Telepen currently have systems installed in Bedfordshire, Bradford, Northumbria, Huddersfield, Nottingham, Suffolk and Winchester Universities.

www.telepen.co.uk

The Student Loans Company (SLC) is a UK public sector organisation established to provide financial services, in terms of loans and grants, to over one million students annually, in colleges and universities (HEIs) across the four education systems of England, Northern Ireland, Scotland and Wales.

The HEI Services team within SLC work with the HEIs to enable the delivery of student finance.This encompasses such processes as the collection of course information, the administration of bursaries and scholarships, and the ongoing confirmation of registration and attendance processes via our Student Information Service (SIS) to release student maintenance support and HEI tuition fee payments

www.slc.co.uk

UNISON is delighted to be at the AUA Annual Conference. UNISON is the largest UK trade union for support staff in higher education. Our 50,000 members include registrars, librarians, personnel, technicians, administrators, clerks, secretaries, cleaners, craft workers, catering staff, porters and people working in IT, finance and estates management.

We work to improve pay, terms and conditions at national, regional and local level. We share the aims of the AUA and keen to continue the strong links developed. UNISON is campaigning for:

Better pay and conditions including training opportunities

Fair and equal treatment for all part-time, term-time and temporary staff

Come and meet us to find out the value of joining UNISON and the campaigning work we are doing

www.unison.org.uk

University of Kurdistan Hewler

We are a fledgling University in the safe haven of the Kurdistan Region, perhaps you have heard of us. We are situated in Erbil, the capital of ‘The Other Iraq’, rarely spoken of, but with wonderful people living in a beautiful region that is trying to rebuild itself.

We are seeking to recruit experienced talented, innovative people to help us expand and move forward in our support sections. All levels of staff are sought in the areas of HR, IT, Registry, Finance, Facilities Management, Administration, Library, Media and PR.

If you are looking to forge ahead in your career, love a challenge, want to try something new, and are a flexible adventurer - please visit our stand, we will be delighted to speak with you. You can also contact us [email protected]

24 25

Exhibition

Exhibition Stands

Manny Associates International, a Nottingham (UK) based organisation with overseas offices in Nigeria, has been helping to facilitate foreign conferences, ticket flights, hotel reservations, packaged holidays for families and individuals since 2008.

www.mannyassociates.co.uk

In the UK Marriott is one of the leading conference and events companies, providing a choice of high quality venues and exceptional service. You’ll find secure high speed internet technology, award winning food and beverages and, of course, an experienced, attentive and friendly support team.

Come to our stand to find out more about our 58 hotels with over 650 meetings and conference rooms across key cities, town and countryside locations in the UK and Ireland. The hotels are great venues for Higher Education events from overnight accommodation for visiting guests, to conferences and graduation balls and team away days.

We have representatives on the stand from Marriott Hotels & Resorts, Renaissance Hotels and Residence Inn by Marriott in the vibrant university cities such as Manchester, Leeds, Durham, Sunderland, Newcastle, Edinburgh and Glasgow – why not come and meet our team and find out more about what we have to offer!

www.marriott.co.uk

Millennium specializes in providing administrative software solutions, training and professional services to the International Higher Education market.

Millennium FAST Solutions are proven tools that have been in the marketplace since 1996. FAST is secure, web-based and easy to implement and integrates with major ERP systems such as Ellucian Banner and Oracle PeopleSoft.

FAST Reporting modules include a pre-built data warehouse and hundreds of common reports. It is quick to implement, highly decentralized and provide real data immediately to your stakeholders. Modules include Financial Reporting, Student Reporting and Human Resource Reporting.

FAST Data Entry modules are designed to integrate with your existing systems to extend functionality and provide proven, tested solutions that are ready to deploy immediately. Modules include Budget and Forecasting, Requisitioning, Journal Vouchers, Purchasing Card, non-tuition Accounts Receivables and Research Administration.

Find out more at www.mcsl.com or contact us at [email protected]

Telepen provides solutions for collection of student attendance information to meet the increasing demand for monitoring student engagement. Onyx solutions have been developed in conjunction with universities to provide accurate real time data with minimal day to day administration.

The systems are designed to aid student retention through the early identification of course disengagement and assist with the institution’s obligations under the UK Border Agency regulations. The system can also provide proof of attendance required by Student Finance systems and compulsory attendance courses.

Onyx integrates with student and timetabling data from a variety of different sources including external software products such as third party timetabling or MIS systems.

With a comprehensive analysis package and web-based user interface, Onyx Advantage enables you to evaluate attendance patterns, produce a wide range of reports and send e-mail notifications.

Telepen currently have systems installed in Bedfordshire, Bradford, Northumbria, Huddersfield, Nottingham, Suffolk and Winchester Universities.

www.telepen.co.uk

The Student Loans Company (SLC) is a UK public sector organisation established to provide financial services, in terms of loans and grants, to over one million students annually, in colleges and universities (HEIs) across the four education systems of England, Northern Ireland, Scotland and Wales.

The HEI Services team within SLC work with the HEIs to enable the delivery of student finance.This encompasses such processes as the collection of course information, the administration of bursaries and scholarships, and the ongoing confirmation of registration and attendance processes via our Student Information Service (SIS) to release student maintenance support and HEI tuition fee payments

www.slc.co.uk






www.unison.org.uk


We are a fledgling University in the safe haven of the Kurdistan Region, perhaps you have heard of us. We are situated in Erbil, the capital of ‘The Other Iraq’, rarely spoken of, but with wonderful people living in a beautiful region that is trying to rebuild itself.

We are seeking to recruit experienced talented, innovative people to help us expand and move forward in our support sections. All levels of staff are sought in the areas of HR, IT, Registry, Finance, Facilities Management, Administration, Library, Media and PR.

If you are looking to forge ahead in your career, love a challenge, want to try something new, and are a flexible adventurer - please visit our stand, we will be delighted to speak with you. You can also contact us [email protected]

Back on course Scotland is a free, impartial advice and guidance service for full-time undergraduate students who have withdrawn from higher education before completing their studies. Whatever their circumstances, early leavers will be offered the opportunity to reflect and focus on their next steps either back into university or other positive outcomes such as college, training or employment.

Back on course Scotland is being piloted with seven Scottish university partners but is open to receive calls from early leavers from all Scottish universities. The service is funded by the Scottish Funding Council, delivered by The Open University in Scotland and fully endorsed by NUS Scotland.

The first back on course project was funded by HEFCE for three years from 2009-2012. Evaluation and research reports from this project are available from the back on course website.

For more information please email [email protected] or visit the website:

www.backoncourse.ac.uk

Clear Links

Clear Links provides a nationwide specialist Support Worker service with flexible models of provision to suit organisational requirements. Our trained and experienced Support Workers are ready to provide high quality support to students.

Our office-based administrative staff have a wide range of knowledge, skills and experience gained from within the Sector (co-ordinating University disability services, organising University in-house Support Worker services, and carrying out Needs Assessments), and include qualified dyslexia and study skills specialists, Aspergers’ specialists, mobility coaches, and communication specialists. This range and diversity of our own skills underpins our practices and procedures.

Quality of service is our priority. We operate in line with The NMH Charter and its Precepts. We are clear about what we do; we understand the support process and the funding provision. We work in partnership with our Clients, their education providers and their funding bodies. We link with them all.

www.clear-links.co.uk

GeM is the free to use central procurement contracts database for HE consortia members with a fully integrated eMarketplace. Currently used by 8174 users from 418 institutions across the UK, GeM is an easy way to streamline purchasing within your institution.

Buyers purchase directly from national purchasing agreements with the use of a purchase card which ensures savings and purchasing contract compliance for your institution.

The easy to use search function allows you to quickly find the goods and services you wish to buy at the best price. For those institutions using the eMarketplace, you can quickly change these items into purchases at the click of a button.

GeM will streamline the buying process for your institution, saving you time and money in your purchasing activities within the easy to use online system.

Routledge is a global publisher of academic books, journals and online resources. We are privileged to work with many of the world’s leading educational researchers and are proud to support a truly international community of scholars, researchers, authors, and editors in education and educational research.

Today we publish over 240 journals and launch over 300 new books each year in Education, from offices all over the world. Visit us online to browse our Education portfolio and see what we have to offer academics, students and professionals.

http://www.educationarena.com

26 27

Delegate Pack Promotional Inserts

Exhibition Dates for your diary

Interested? More information at www.aua.ac.uk







TEXT TO BE PROVIDED


Clear Links

Jisc Procureweb

Routeldge

Burall InfoSmart

Open University in Scotland- back on course


26 27

Exhibition Stands

Student Complaints and Appeals6 June ReadingA joint Conference with the ARC Student Complaints and Appeals Practitioner Group this new event will bring together leading experts in this field to discuss and debate current issues. A Keynote presentation will be delivered by Rob Behrens, OIA.

Managing Change in Higher Education Open Forum5 July London Metropolitan UniversityThe Managing Change in HE (MCHE) themed network is hosting its fourth Annual Open Forum for AUA members and non-members interested in improving practice on managing change in higher education. There will be an opportunity to share good and bad practice, network and consider how to work more collaboratively. Colleagues will be able to consider opportunities, threats and be an ‘idea generator’ for those seeking a challenge!

Midlands Conference27 June University of BirminghamInnovative Practice to support the student experience

The ‘Students at the heart of the system’ white paper was published more than eighteen months ago and set the stage for the largest change to the financing of the higher education system for our generation. Within the paper’s recommendations was the key area of improving the student experience. This conference asks whether the student experience has been positively impacted by the new fee structure. What is the word on the ground? What are the repercussions? Are there winners and losers?

Sessions will include:

· case studies about improving services to students

· external drivers including the role of technology in the student experience, the impact of key information sets, and the employability agenda

· an international perspective of the student experience from the AUA/AHUA Japan Study Tour in 2012

· engaging students from the student perspective

An Interview with the New UUK President26 September Woburn House, London

Development Conference23 October Venue tbc

Annual Lecture23 October Venue tbcOne of the highlights of the AUA calendar! The 16th Annual Lecture will as always be delivered by a prominent figure within the HE sector. Previous speakers have included Lord Winston, Simon Fanshawe and last year NUS President, Liam Burns.

Yorkshire Conference15 November Venue tbc

London ConferenceWinter 2013 Date and Venue tbc

Annual Conference and Exhibition14 – 16 April 2014 The University of Manchester

Dates for your Diary

Back on course Scotland is a free, impartial advice and guidance service for full-time undergraduate students who have withdrawn from higher education before completing their studies. Whatever their circumstances, early leavers will be offered the opportunity to reflect and focus on their next steps either back into university or other positive outcomes such as college, training or employment.

Back on course Scotland is being piloted with seven Scottish university partners but is open to receive calls from early leavers from all Scottish universities. The service is funded by the Scottish Funding Council, delivered by The Open University in Scotland and fully endorsed by NUS Scotland.

The first back on course project was funded by HEFCE for three years from 2009-2012. Evaluation and research reports from this project are available from the back on course website.

For more information please email [email protected] or visit the website:

www.backoncourse.ac.uk

Clear Links

Clear Links provides a nationwide specialist Support Worker service with flexible models of provision to suit organisational requirements. Our trained and experienced Support Workers are ready to provide high quality support to students.

Our office-based administrative staff have a wide range of knowledge, skills and experience gained from within the Sector (co-ordinating University disability services, organising University in-house Support Worker services, and carrying out Needs Assessments), and include qualified dyslexia and study skills specialists, Aspergers’ specialists, mobility coaches, and communication specialists. This range and diversity of our own skills underpins our practices and procedures.

Quality of service is our priority. We operate in line with The NMH Charter and its Precepts. We are clear about what we do; we understand the support process and the funding provision. We work in partnership with our Clients, their education providers and their funding bodies. We link with them all.

www.clear-links.co.uk

GeM is the free to use central procurement contracts database for HE consortia members with a fully integrated eMarketplace. Currently used by 8174 users from 418 institutions across the UK, GeM is an easy way to streamline purchasing within your institution.

Buyers purchase directly from national purchasing agreements with the use of a purchase card which ensures savings and purchasing contract compliance for your institution.

The easy to use search function allows you to quickly find the goods and services you wish to buy at the best price. For those institutions using the eMarketplace, you can quickly change these items into purchases at the click of a button.

GeM will streamline the buying process for your institution, saving you time and money in your purchasing activities within the easy to use online system.

Routledge is a global publisher of academic books, journals and online resources. We are privileged to work with many of the world’s leading educational researchers and are proud to support a truly international community of scholars, researchers, authors, and editors in education and educational research.

Today we publish over 240 journals and launch over 300 new books each year in Education, from offices all over the world. Visit us online to browse our Education portfolio and see what we have to offer academics, students and professionals.

http://www.educationarena.com

26 27


Exhibition Dates for your diary

Interested? More information at www.aua.ac.uk







TEXT TO BE PROVIDED


Clear Links

Jisc Procureweb

Routeldge

Burall InfoSmart

Open University in Scotland- back on course


26 27

Exhibition Stands

Student Complaints and Appeals6 June ReadingA joint Conference with the ARC Student Complaints and Appeals Practitioner Group this new event will bring together leading experts in this field to discuss and debate current issues. A Keynote presentation will be delivered by Rob Behrens, OIA.

Managing Change in Higher Education Open Forum5 July London Metropolitan UniversityThe Managing Change in HE (MCHE) themed network is hosting its fourth Annual Open Forum for AUA members and non-members interested in improving practice on managing change in higher education. There will be an opportunity to share good and bad practice, network and consider how to work more collaboratively. Colleagues will be able to consider opportunities, threats and be an ‘idea generator’ for those seeking a challenge!

Midlands Conference27 June University of BirminghamInnovative Practice to support the student experience

The ‘Students at the heart of the system’ white paper was published more than eighteen months ago and set the stage for the largest change to the financing of the higher education system for our generation. Within the paper’s recommendations was the key area of improving the student experience. This conference asks whether the student experience has been positively impacted by the new fee structure. What is the word on the ground? What are the repercussions? Are there winners and losers?

Sessions will include:

· case studies about improving services to students

· external drivers including the role of technology in the student experience, the impact of key information sets, and the employability agenda

· an international perspective of the student experience from the AUA/AHUA Japan Study Tour in 2012

· engaging students from the student perspective

An Interview with the New UUK President26 September Woburn House, London

Development Conference23 October Venue tbc

Annual Lecture23 October Venue tbcOne of the highlights of the AUA calendar! The 16th Annual Lecture will as always be delivered by a prominent figure within the HE sector. Previous speakers have included Lord Winston, Simon Fanshawe and last year NUS President, Liam Burns.

Yorkshire Conference15 November Venue tbc

London ConferenceWinter 2013 Date and Venue tbc

Annual Conference and Exhibition14 – 16 April 2014 The University of Manchester

Dates for your Diary

28 29

AUA Annual Conference and Exhibition

the conference for HE administrators and managers

Edinburgh International Conference Centre25 - 27 March 2013

Inspiring professionalism in higher education

AUA National OfficeThe University of ManchesterSackville BuildingSackville StreetManchesterM60 1QDTel: +44(0)161 275 2063Fax: +44(0)161 275 2036Email: [email protected]

EICC EICCThe ExchangeEdinburghEH3 8EEwww.eicc.co.uk

Contacts

Design: Shanleys w

ww

.shanleys.co.uk

Documents

2013 AUA Conference and Exhibition handbook