2012 Brazil Summit Antonio Moreira CEO, North America/APAC April 23, New York

2012 Brazil Summit

Antonio MoreiraCEO, North America/APAC

April 23, New York

© 2012 Stefanini Proprietary and Confidential2

Our Mission

To exceed the expectations of our customers, employees and shareholders

through technology solutions and innovation.

Our Vision

To be the best provider of technology, globally recognized and admired as a

strategic partner, and act with passion and energy to serve and delight our customers.

Stefanini Capabilities Overview


History


2005

1987Founded

1990Systems

Deveopment and

Maintenance

1995Expansion:Campinas, Curitiba,

Porto Alegre

2000Expansion:Chile and Mexico

2003Expansion:

Spain, Portugal, and Italy

2006Expansion:

United Kingdom and Índia

2009MPS.BR Level A

Acquisition:Document Solutions

– An innovation, research and development

company

2011

Columbian IT development company

US-based company focused on applications

Brazilian card processing company

1989First Office

1994Development of

Customized Solutions (Software Factory)

1996ISO 9001

Expansion: Argentina

2001International Expansion:

Peru, Columbia and

the United States

2008Organic Growth

Expansion: Canada

2010

North American IT business founded in 1979

Brazilian company management infrastructure

and IT services

Brazilian IT services company focused on Oracle

and PeopleSoft

Growth


• Greater financial stability• Sustainable Growth

• Growth rate of 90% in fiscal year 2008 and 2009• Revenue grew 12 times in the last 10 years

Global Presence

BrazilAlphavilleAracajuBelémBelo HorizonteBrasíliaCuritibaFortalezaJaguariunaMacaéPoços de CaldasPorto Alegre [ 2 ]São LeopoldoRecifeRio de Janeiro [ 2 ]SalvadorSão CaetanoSão Paulo [ 6 ]Vitória

ArgentinaBuenos AiresCordoba

ChileSantiago

ColombiaBogotaBarranquillaMedellín

PeruLima

VenezuelaCaracas

CanadaToronto

U.S.AtlantaChicagoDavenportDetroitFt. LauderdaleNew YorkRichmond

MexicoGuadalajaraMexico CityMonterreyQueretaroToluca

Angola

AustraliaMelbourne

IndiaHyderabadNoida

ThailandBangkokRayong

ChinaJilinShanghai

PhilippinesManila

BelgiumBrussels

DenmarkKobenhavn

GermanyCologne

FranceParis

PortugalLisbon

SpainMadrid

ItalyRome

RomaniaBucharestSibiu

U.K.LondonBracknellBrentwoodSolihull

PolandKrakow

SwedenStockholm

SwitzerlandNeuchatel

6

PanamaPanama City

15,000+ 70 28 35Employees Offices Countries Languages

Global Delivery Model

Location

Nearshore

Offshore

USA, Canada

• Argentina• Brazil• Mexico• Colombia• Peru

• India• Philippines• Romania

Location

Nearshore

Offshore

Europe • Poland• Romania

•Argentina• Brazil• Mexico• Colombia• India • Peru• Philippines

Location

Nearshore

Offshore

Asia • India• Philippines • China

• Argentina• Brazil• Mexico• Colombia• Peru• Romania

Talent Recruitment Center

Global Service Desk / BPO Center

Global Development Center

7

Language Capabilities

ArabicBulgarianCantoneseChinese Mandarin CzechDanishDutchEnglishEstonianFinnish Flemish French

GermanGreekHebrewHindiHungarianItalianJapaneseKoreanNorwegianMalay Polish Portuguese - Brazilian

Romanian Russian SlovakSlovenianSpanish – LatinSpanish SwedishTagalogThaiTurkishUkrainian


Stefanini provides single-point-of contact multilingual support for its customers globally in

35 languages

Global Clients


500 Active Clients| 300 Multinationals| 150 Clients with Regional Operations| 35 Global Clients

Marketplace Recognition


“Leaders Quadrant” - Help Desk Outsourcing, North America (2011)“Leaders Quadrant” - Desktop Outsourcing Services, North America (2011)“Visionary Quadrant” - Help Desk Outsourcing, Europe (2011)

Help Desk Outsourcing – N. America Desktop Outsourcing – N. America Help Desk Outsourcing – Europe



2011 Top 100 Global Outsourcing•Listed as one of the top 100 outsourcing companies in the world by IAOP (International Association of Outsourcing Professionals), published in Fortune magazine

•Top 20 provider for the Discrete Manufacturing Vertical•Top 5 - Leaders in South America

Black Book of Outsourcing•Global Top 50 Outsourcing Provider for 3 consecutive years•1st Global Outsourcing Help Desk for Level 1 and Level Medium•1st Global Outsourcing Help Desk for Level 1 and Level Medium•Leadership also in the categories:

• Vendor Overall Preference; • Training Program; • Breadth of offerings, client types, delivery excellence;• Scalability, client adaptability, flexible pricing;• Reliability;

• Viability;• Data security and backup services;• Support and customer care;• Best of breed technology and process

improvement

Excellence in Globalization 2010 / 2011• In recognition of the international expansion of Stefanini and its best practices

Top 50 Power Rankings•Marco Stefanini (President and Founder) and Antonio Moreira (CEO NA+APAC) were listed among the 50 most influential executives in the Nearshore Outsourcing industry.

Fast Company Magazine — 2011 World’s Most Innovative Companies• Named to World’s Most Innovative Companies Top 100 List• Named #4 in subcategory of Top 10 Brazilian-based Most-Innovative Companies



Fundação Dom Cabral – Top Transnational Companies - 2011 •2nd place in the Ranking of Brazilian Transnational•1st with higher percentage of assets abroad

Valor Econômico – Top Brazilian Multinational Companies - 2011

•1st in Information Technology sector

Exame Biggest and Best Companies – 2008/2009/2010/2011•Among the top 50 for sales in the Digital World segment – Ranked 37th

•Overall ranking of 601 of 1000, up and 24 compared to 2010 position and up 140 positions compared to 2009

Isto é Dinheiro – 500 Best Business in Brazil – 2008/2009/2010/2011• 1st place in category Technology - Software and Services• 1st place in Financial Sustainability• 2nd in Human Resources• 2nd in Innovation and Quality• 2nd in Corporate Governance

Initiative and Participation


Marco Stefanini – President and Founder of Stefanini

• One of the Founders and Vice President of Brasscom

• Member of the CEO Group, a government committee headed by the President of the Republic, Excellency Ms. Rousseff. This group is made up of CEOs of companies in different industries with the main goal of fostering integration between the United States and Brazil and between Brazil and the United Kingdom. Marco Stefanini represents the sector of Information Technology on the Brazilian side.

CEO Forum – Brasil & USA

Former Participants: Alain Belda (Alcoa) • Rick Wagoner (GM) • David Speer (Illinois Tool Work) • Craig Barret (Intel) • Tim Solso (Cummings) • Paul Hanrahan (AES)

Josué Gomes da SilvaJosé Roberto Ermírio de MoraesCarlos Alberto VieiraJorge Gerdau Johannpeter José Luís Cutrale Luiz Roberto NascimentoMarcelo Bahia OdebrechtMarco StefaniniFrederico Fleury CuradoMurilo Ferreira

Brazil CEOsCoteminasVotorantimBanco SafraGrupo GerdauSucocítrico CutraleCamargo CorrêaOdebrechtStefanini IT SolutionsEmbraerVale

Andres Gluski John MeloJames Albaugh Gregory PageLee McIntireVikram Pandit*John FaraciKenneth FrazierSteve Angel Deepak ChopraKeith NosbuschMary Andringa

United States CEOsAES AmyrisBoeing Commercial AirplanesCargillCH2M HILLCitigroupInternational PaperMerckPraxairOSI SystemsRockwell AutomationVermeer Corporation

*John Faraci, Chairman and CEO (International Paper) chairs the Forum for the U.S. Section

Stefanini Non-Profit Institute


MissionPromote human development, economic and social, through the implementation and support of educational activities that are designed to provide basic vocational training for youth and adults.

• Certified by ABRINQ• Associated with the Ethos Institute• More than 45,000 attended in 10 years

JaguariúnaPoços de CaldasPorto AlegreRio de JaneiroSão Paulo – Jardim AdalgizaSão Paulo – Jaguaré

Thank You,

Documents

2012 Brazil Summit Antonio Moreira CEO, North America/APAC April 23, New York