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2011 Annual Performance Review
Tom Nosack, Performance Analyst
City of Vancouver, Washington May 16th, 2011
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Community Strategic Indicators - 2010 Report
Summary of Changes
Trends and Analysis
Changes on the horizon
Performance Snapshot Workshops
Timeline of presentations
Changes on the horizon
Agenda
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• Citizen designed• Staff produced• No numbers,
charts• Six outcomes,
each with eight measureswww.cityofvancouver.us/
strategicindicators
- Healthy, Livable & Sustainable
- Transportation, Mobility & Connectivity
- Financial Health & Economic Vitality
- Accountable, Responsive Government
- Safe & Prepared Community- Active, Involved Community
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Strategic Indicators: Economy & Safety are the drivers
www.cityofvancouver.us/strategicindicators
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Star means data comes from community survey
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• Community is more active in many ways
• Residents generally satisfied with service levels although some core services are degrading
• External financial conditions: still negative
• City is managing the financial situation well
• Quality of life: noticeable erosion by early 2010
• Perception of safety is good, but crime is up
• Traffic safety was a high point
Community Strategic Indicators -Trends
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•Reduce time and effort to populate
data
•Reset some goals where appropriate
•Communicate more, improve context
•Survey focus: Should it be how well
we meet expectations or satisfaction?
• Adjust indicators with public input…
Community Strategic Indicators -Future
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Community (Informational) Outcomes & Indicators
Used to inform the public, inform strategic directions
Tend to focus on annual (or longer) trends
Often include a more complete view of the processes
Organizational (Management) Outcomes & Indicators
Used to inform decisions, manage the organization
Annually, quarterly, monthly
Focus on our part of the process
Time intensive
An Emerging Issue: The Community vs Management View of Information
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Indicator: Emergency Medical Response time
•Organization view: Department response time• Time from department notification to arrival of their first unit (only our specific unit responses)
•Community view: Total community response time• Time from initial call to 911 center to arrival of any help on scene
Issue Example: EMS Response
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Positives about business plans
- Departments understand their businesses better
- Quantify deliverables, outcomes desired, key processes
- Plan for the future based on the expected environment
- Nearly all direct services have completed one, many others
Negatives:
- Very time intensive
- Depend on a relatively stable future to be effective, and that is not the case now
- Resources not available to work Business Plans and evolve to BI over next two years; One needs to be “on hold”
Business Plans: Near term hold on new work
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2011 Presentations:
May 16 – Public Works (Today)
June 13 – Police
July 11 –Law & Fire
Future of Performance Reporting:
Oracle Business Intelligence: a leap
Dramatically reduce effort for basic data
Timely, data-informed analysis & decisions
Annual Performance Reporting “Snapshots”
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Questions?
Tom NosackPerformance AnalystCity of Vancouver, Washingtonphone: (360) 487-8474 Email: [email protected]
"In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it." - Robert Heinlein
