2009 Hotqua Activities January-June. Hotqua Aktivitäten 2009 2 Guests complaints & Phone selling, In house course Contentment degree of

2009

Hotqua Activities January-June

Hotqua Aktivitäten 2009Hotqua Aktivitäten 2009 www.hotqua.de www.hotqua.de 22

Guests complaints & Phone selling, In house course

Contentment degree of the participants: 95%

Mercure Hotel & Residenz Checkpoint Charlie

Berlin, 06.01.09

Photo: Julia Wohlmann, Hannah Sandforth, Lea Berk, Carolin Kleeberg


QMS implementation acording DIN EN ISO 9001:2008

Berlin Plaza Hotel & Hotel Astoria, Hotelbetriebs- und Beratungsgesellschaft mbH, Knesebeckstraße 63, 10719 BerlinWorkshop following the 10 step system by HOTQUA Photo: Gert Orlich, Uta Ewert, Alexander Diecke, Daniel Schleider, 08.01.09


Quality Management ISO 9001:2008

Online course following the new Norm DIN EN ISO 9001:2008Contentment degree of the participant: 100%

Berlin, 20/29.01.09 + 03.02.09

Photo: Yvonne Berlanga Navarro (BMVBS)


High-quality management in medical practices ISO 9001

Aim of the Workshops for doctors was to give an overview of high quality management

Location: SPREE HOTEL BAUTZEN

Bautzen, 24.01.09


High-quality management in medical practices ISO 9001

Introduction workshop on quality management in medical practices according to ISO 9001

Location: Hotel Hilton Dresden

Dresden, 30.01.09


Conflict managementDEHOGA – Hotqua - Kurs

Conflict reasons & kinds of conflicts Conditions of conflicts & conflict signs Mobbing & Big Mobbing TestConflict strategies Participants: Alexander Diecke, Christoph Schmettau, Gregor Hoffmann, Ivonne Krause, Katja Pilop, Steffi Seeliger, Ulrike Schwab-Stramm


Berlin, den 06.02.09


QM – implementation workshop

Implementation of a quality management system according to DIN-EN-ISO 9001:2008

Wutzke & Förster, office Oldenburg

Oldenburg, February to Marth 2009


QM – Implementation workshop

Implementation workshop in the medical practiceDr. med. Gerd MikulcakContentment degree of the participants : 95%Marienberg, 06-07.03.09 v.r.n.l. Gaby Drescher,

Jana Tallafuß, Petra Reuther, Stephanie Bertholdt


Professional service & sales Hotel & Restaurant Dannenberg

In-house workshop about „professional service & sales“, 09.03.09

Contentment degree of the participants : 94%

Haus Dannenberg am See


Correct phone calls & phone sales

DEHOGA - Berlin & Hotqua WorkshopBerlin 19.03.09 Contentment degree of the participants: 90%Participants: Anke Neubert, Elfi Riecke, Kathleen Radtki Nicole Sperner, Norman Pahlow, Tatyana Heß, Tom Horschig, Xandtra Junge


Internal audit according to ISO 9001

Implementation of a high-quality management system following DIN EN-ISO 9001:2008Internal Audit & Preparation of the certification audit following ISO 19011 & ISO 9001:2008Law firm W & F Potsdam Potsdam, 24.03.09


Seminar for quality auditor following DIN EN-ISO 19011 & 9001

Online and presence - workshop with practical applications and official final examination by CERTQUALocation: DERAG Hotel Großer Kurfürst Berlin, 25 -27.03.09; Participants: Yvonne Berlanga Navarro, Frank Hägele and Lutz MallwitzContentment degree of the participants: 95%


Internal audit according to ISO 9001

Carrying out the internal audit according to DIN EN-ISO 9001:2008 and preparation for the certification audit

Societät Wutzke & Förster , Oldenburg, 31.03.09


Guests complaints

DEHOGA & Hotqua Workshop about guest complaints, on 01.04.09 in Berlin


Participants: Jenna Leide, Ute Canitz, Petra Hendrisiak, Heike Koitzsch, Susanne Petri


Complaint management

DEHOGA & Hotqua Workshop about complaint management, 03.04.09 in Berlin


Participants: Carsten Reimuth, Jens Bartholomäus, Anke Rosenberg


Hygiene & work flows in the kitchen

Hygiene & work flows in the kitchen / HACCP on 08.04.09 for the company Liquidrom Berlin


Photo: Ramona Paarmann, Sophie Schwab, Michael Kriegelstein, Franziska Gutsch, Maria Ebner


Service quality from the viewpoint of the guests, Berlin Plaza Hotel

In-house workshop about service quality

Practical application: hotel & restaurant test

Contentment degree of the participants of the Hotel Astoria and Berlin Plaza Hotel: 90%

Berlin, 15.04.09


Certification audit

Certification audit on DIN-EN-ISO 9001:2008 in the Societät Wutzke & Förster Oldenburg

Congratulations on the passed audit

Oldenburg, 20.04.09


Professional sale in service

In-House workshop on„professional sale in service“

Contentment degree of the participants: 90 %

Brauhaus in Spandau / Berlin, 27.04.2009


Service quality from the viewpoint of the guests / In House Training

In House Training about “Service quality from the viewpoint of the guests”

Hotel Astoria / Berlin Plaza Hotel, 28.04.09



Social commitment

General meeting of the Tourism Association Berlin - Reinickendorf e.V.

Location: IBIS Hotel Berlin Airport Tegel

Photo: Members & executive board (Sabine Kuls, Christian Garbrecht, Ursula Scheuerlein, Frank Höchsmann); Berlin, 30.04.09


Hygiene & work flows in the kitchen following HACCP

DEHOGA-HOTQUA Workshop: Quality in the kitchen field considering the risk analysis and check of critical checkpoints / HACCP on 04.05.09 in BerlinContentment degree of the participants: 95%Participating companies: Best Western Hotel President, Restaurant Austria, Play Off Holding GmbH, Wirtshaus Moorlake, Alte Dorfaue, DEHOGA Berlin , LVRLP, Hotel Morghenland


Certification audit ISO 9001

Certification audit according to DIN-EN-ISO 9001:2008 in the office Societät Wutzke & Förster in Potsdam / Büro Dr. Wenzel Congratulations on the passed auditPotsdam, 05.05.09


Housekeeping workshop

DEHOGA-HOTQUA Workshop: Housekeeping, 06.05.09 at the DERAG Hotel Großer KurfürstContentment degree of the participants: 98%Participating companies: Holiday Inn, Berlin-Schönefeld Airport, , Hotel OTTO, Schönhauser 103, Kongresshotel Potsdam, Best Western Parkhotel Branitz & Spa , LVRLP, Best Western Premier Marina Wolfsbruch GmbH


Personnel management H & R

DEHOGA – Berlin- Hotqua workshop about „Personnel management in Restaurants & Hotels“, on 08.05.09 in BerlinContentment degree of the participants : 98%Photo: Janine Lange (Service manager) and Silvia Timm (Personnel manager), both from Kongresshotel Potsdam and Carsten Reimuth (deputy director) Alsterhof Berlin

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Themen

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Getränke

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Hygiene & work flows in the kitchen according to HACCP

Hotqua – Workshop: Quality in the kitchen field considering the risk analysis and check of critical checkpoints / HACCPIn-house Training: Jugend Bildungsstätte Berlin - Konradshöhe e.V., on 25.05.09 in Berlin


Internal Audit

Congratulations on the passed internal audit according to DIN-EN-ISO 9001:2008, chapter 8.2.2Berlin Plaza Hotel Hotelbetriebs- und Beratungsgesellschaft mbH, 27-28.05.09


Guest complaints: Plaza/Astoria

In-house Workshop : guest complaints at the Berlin Plaza Hotel, 10.06.09Contentment degree of the participants: 90%Photos: participants of the Berlin Plaza Hotels & Hotel Astoria Berlin


High-quality management according to DIN

in EN ISO 9001:2008 for medical practices

Medical practice of Dr. med. Thomas Damm & Grit Damm

Implementation-workshop I + II


Photo: participants

Chemnitz, 13.06.09


Telephoning correctly

Correct telephoning & phone sales, Workshop 16.06.09 at the Berlin Plaza Hotel Contentment degree of the participants: 85%Photo: Katja Rönsch, Hollywood Media Hotel Berlin; Sindy Schimpf, Halali Restaurant Wannsee Berlin, Manuela Frenzel, Junker´s Hotel Berlin

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Seminargestaltung

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High-quality management course

High-quality management course according to DIN EN ISO 9000 FF for hotels and restaurantsContentment degree of the participants: 98%Photo: Bodo Blum, Restaurant Austria Berlin and Nicole Klemm, Parkhotel Blub Berlin,19.06.09 in BerlinCongratulations on the passed exams by CERTQUA


High quality management according to DIN EN ISO 9001:2008

Implementation workshops with the purpose of introducing the internationally acknowledged QM system according to ISO 9001:2008Contentment degree of the participants: 90%Photo: Employees of the Boardinghouse Heidelberg, on 26.06.09 in Heidelberg


Guest complaints Inhouse workshop

„guest complaints“

Holiday Inn Berlin-Schönefeld Airport

Contentment degree of the participants: 95 %

Berlin, 30.06.09

Documents

2009 Hotqua Activities January-June. Hotqua Aktivitäten 2009 2 Guests complaints & Phone selling, In house course Contentment degree of