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2009 Learn at CoreNet Global Catalog, British. Single Source for Professional Development in Corporate Real Estate.

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Page 1: 2009 Final British GLC

LEARN

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www.corenetglobal.org N A M E O F PA G E G R O U P I N G 1

L E A R N AT C O R E N E T G L O B A L

Introduction: Professional Development Opportunities

Global learning paths to meet your learning needs.

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A T C O R E N E T G L O B A L

M A S T E R O F C O R P O R AT E R E A L E S TAT E ( M C R )

OverviewWhy Become A Candidate?Corporate Real Estate FinanceEnterprise AlignmentReal Estate Transactions: Impact on Corporate Financial StatementsLeadership and Strategy: Corporate Real Estate Management in Today’s Economy (MCR Capstone)Advanced Lease AnalysisAdvanced Real Estate NegotiationCreating Corporate Value through Workplace StrategyCreative Management through Electrons - NEW IN 2009!Introduction to Corporate Real Estate FinanceManaging Effectively in Global Markets Performance Management Portfolio Disposition StrategiesPortfolio ManagementStrategic Sourcing: Creating the Right Delivery ModelSustainable Strategies: Corporate Real Estate Portfolios - NEW IN 2009!MCR Planner

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25S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E ( S L C R )

A S A L U T E T O T H E

C O R P O R AT I O N S T H AT

S U P P O RT L E A R N I N G

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Overview

Change Leadership

Enterprise Programme Management

Financial Leadership and Decision

Making

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Innovation at the Intersection

Leadership and Strategy

Leading Technology Issues

Positioned for Success

Project Finance and Capital

Marketing

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FA C U LT Y O F

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LEARN

www.corenetglobal.org TA B L E O F C O N T E N T S 1

The Learning Team wishes to thank our Sponsors for their generous support. Their participation strengthens our ability to serve as an excellent resource for professional growth and development. We greatly appreciate their kind support and participation.

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2 I N T R O D U C T I O N 2009 Global Learning Catalogue

ADVANCE@CORENET GLOBAL

A LEARNING PORTAL TO MANAGE YOUR PROFESSIONAL DEVELOPMENT

How do you keep professional development a priority when work is competing for every minute of your time? Advance@CoreNet Global, the learning portal, lets you manage your own professional development needs.

PROFESSIONAL DEVELOPMENT

CUSTOMIZE YOUR OWN DEVELOPMENT PROGRAMME:

• Library of content (corporate real estate [CRE], business, management)• Business and CRE competencies• Learning road maps for how to reach the end state• Personal development plan that you develop and manage for what you want to accomplish• Collaboration centre linking you with industry experts and peers

GLOBAL LEARNING PATHS

SENIOR LEADER OF CORPORATE REAL ESTATE (SLCR)

www.corenetglobal.org I N T R O D U C T I O N 3

MASTER OF CORPORATE REAL ESTATE (MCR)

Now in its 26th year, the Master of Corporate Real Estate (MCR) designation has become a key selection factor when making a hiring or promotion decision. As an MCR, you will advance your career, receive recognition and become leaders in the industry.

The SLCR series of seminars is designed for CRE senior professionals. In a collaborative setting, the seminars are designed to enhance your strategic approach to decision making, build leadership skills and prepare you for the challenges of a changing world. The series leads to a certificate recognizing you as a Senior Leader of Corporate Real Estate (SLCR). Many MCR designees take these seminars for continuing professional development credits (CPD) and earn the certificate.

WEBINARS

Get the edge with CoreNet Global’s monthly webinars with subject matter experts on CRE issues such as business, management, leadership, workplace and sustainability. Facilitated by renowned experts, these webinars tap into current trends, original research, best practices, new business models and case studies.

PROFESSIONAL DEVELOPMENT OPPORTUNITIES

The CoRE Fundamentals Certificate Series, conveniently offered in an online format, is intended for individuals new to corporate real estate. The series will be phased in starting early 2009.

CHAPTER LEARNING

TAP INTO LOCAL EXPERTISE WORLDWIDE

Whether at home or travelling within a region or abroad, be sure to check out CoreNet Global’s global network of local and regional chapters for the highest quality educational and networking venues. Not only will you learn about regional and cultural differences, you will develop your professional network that will last a lifetime.

• CoRE Workshops, globally developed / locally tailored education sessions by industry experts sharing best practices and case studies (also available for corporate on-site delivery)• Chapter Symposiums and Forums, one-day educational sessions• Chapter Programmes, aligned with local business issues and needs

HOW TO TAKE ADVANTAGE:

Go to www.corenetglobal.org home page, select Chapters and find the one nearest to your home base or travel itinerary. Contact the chapter leaders directly for a warm welcome.

ON-SITE CORPORATE EDUCATION PROGRAMMES

• CoreNet Global’s education team will work with you to tailor a comprehensive education programme to meet the needs of your organisation • Save on travel and reduce lost productivity with on-site delivery of selected CRE education

programmes tailored for your learning needs• Take advantage of a blended learning format which combines self-study learning preparation, live, interactive webinars, one-day classroom and follow-up sessions where participants share how they applied what they learned.

A T C O R E N E T G L O B A L

LEARN

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www.corenetglobal.org N A M E O F PA G E G R O U P I N G 5

MCR Designation RequirementsTo earn the MCR designation, candidates must complete three

required seminars, two elective seminars and a required Capstone within a five-year period from the date of your first seminar. An assessment will be given at the end of each seminar and a passing grade must be attained to receive credit for the seminar. You must be a registered candidate to receive the designation. If desired, you may take the MCR seminars without becoming a candidate.If you are interested in becoming a candidate, please go to

www.corenetglobal.org for the Candidacy Application Form.

Candidacy Qualifications

• 3 years experience in CRE and a master’s degree, or

• 5 years experience in CRE and a bachelor’s degree, or

• 10 years experience in CRE

MASTERof CORPORATEREAL ESTATE SERIES(MCR)

C O N T I N U I N G E D U C AT I O N R E Q U I R E M E N T S

Following completion of the MCR Designation Programme Series, all designees are

required to participate in 50 hours of continuing education over three-year cycles and

submit an application for renewal prior to each cycle’s deadline. The hours spent in

continuing professional development (CPD) activities are required to maintain active status

as a designee. An MCR designee has many options to fulfil this requirement. Please visit

our website at www.corenetglobal.org.

PLEASE CONTACT:

PATRICIA PAUKSTAGlobal Managerof Continuing Education

+1 706 5791065 [email protected]

For questions or counselling related to maintaining the designation

Overview

www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 5

The MCR Professional Development Programme provides essential skills that focus on urgent and critical business issues. Become an MCR to broaden your knowledge and deliver ever-increasing value to your enterprise. In a peer-to-peer learning environment, led by industry experts, you will enhance your essential management skills and obtain tools, insights and useful “take-aways” with immediate applications.

The MCR designation communicates special competence and successful experience as a CRE expert. The designation has contributed significantly to the professionalism of CRE. Be proactive in your career and maximize your potential within your organisation.

The MCR Professional Development Series addresses the

effective management of CRE functions from a strategic perspective that focuses on the mission of the CRE organisation in relation to corporate goals. It is valuable for those at the mid-management level in CRE and those positioning themselves for mid-management level, including service providers. You will learn through interaction with our highly-rated faculty who emphasize future-thinking, proven case studies and the newest business models.

The MCR Series has a strong financial component, which emphasizes the critical need for understanding corporate real estate’s linkage to the corporate bottom line. Strategic approaches in portfolio management, aligning real estate to business strategy, outsourcing and partnering, technology and workplace strategy are included in the Series.

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Candidacy Benefits

A discount per seminar taken as a candidate of US$50 in North America or Asia, €50 in EMEA and A$50 in Australia/New ZealandPriority admittance to seminarsSupport from the Executive Development Programme’s staff to meeting your professional development goalsAccess to the network of professional colleagues working towards the same goals

Why Become an MCR Candidate?

The Master of Corporate Real Estate (MCR) series offers excellent opportunities to improve your skills, advance your career and be recognized for your commitment to professional growth.

The Professional designation conveys superior training and practical experience. The in-depth knowledge gained can be a key advantage when being hired for a new position or considered for a promotion.

6 M C R S E R I E S 2009 Global Learning Catalogue

1.

The MCR next to your name communicates professional competence and a high level of industry knowledge to your management and to your peers.

2.

If you plan to earn the MCR designation certificate you must declare candidacy: 3.

••

DID YOU KNOW?MCR STUDENTS SPEAK OUT

98% increased their professional knowledge.

97% learned new ways to improve job performance.

98% expanded their professional network.

100% plan to attend another learning seminar.

Declaring Candidacy

You may declare candidacy prior to taking your first seminar in this Series, or at any time prior to Series completion. Programme requirements for the MCR Series are outlined online at www.corenetglobal.org.

Improve your ability to perform or oversee financial analysis for corporate real estate transactions

Strengthen your ability to intelligently discuss financial issues with the finance group or CFO

Increase capacity to develop business cases founded on sound corporate finance principles

Identify financial risks within the corporate real estate portfolio and develop risk mitigation strategies

Increase understanding of the financial management process and application to corporate real estate

NOTE: Participants will be asked to do a review of basic concepts as pre-work and to bring a laptop to class. Intermediate familiarity with Microsoft Excel is necessary. Case work will be done using Excel models. Participants should be familiar with navigating worksheets, creating and copying formulas, editing and modifying formulas.

Corporate real estate managers and directors who want to develop a better understanding of corporate finance principles and their application to corporate real estate decision-making and management.

This seminar provides a comprehensive overview of financial analysis and management in a corporate real estate context. The seminar begins with a review of fundamental corporate finance principles such as risk and return, cost of capital, net present value and discount rate selection. Using spreadsheet case studies, these concepts are applied to the analysis of alternative lease structures, lease buyouts

and buy verses lease decisions. The real estate investor’s perspective on these issues is also explored.

The concept of financial risk in a corporate real estate context is then examined. Participants will learn how to identify risk in corporate real estate portfolios and evaluate its impact on shareholder value. Duration matching, a methodology used to manage risk, will be introduced.

Corporate Real Estate Finance (MCR REQUIRED)

SEMINAR DESCRIPTION

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

28-29 JANUARY 2009

FEBRUARY 2009

4-6 MARCH 2009

25-26 APRIL 2009

21-22 MAY 2009

29-31 JULY 2009

11-12 OCTOBER 2009

24-25 NOVEMBER 2009

FRANKFURT

MELBOURNE

ORANGE COUNTY, CA

DALLAS

TOKYO

CHICAGO

LAS VEGAS

DUBAI

MCR Seminar in Tokyo, September 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 7

MCR Capstone in Chicago, September 2008

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“The business of corporate real estate is the business of the business”. Knowing the changing business environment, the business’s core drivers and processes; and the changing nature of work are the foundation for developing and aligning real estate portfolio and workplace strategies with those of the business.

To be successful, CRE executives must become more proactive, process-oriented, strategic and linked to business unit goals. Effective CRE management today goes well beyond delivering facilities on time and within budget. It requires understanding how the real estate portfolio of the enterprise can match and serve the corporation’s business model, work and culture.

Effective CRE management develops asset portfolio scenarios and workplace strategies based on an understanding of the relationships among physical space, worker/business unit productivity, corporate strategies and corporate culture.

To accomplish this requires extensive client relationship management with business units and integrating occupancy (CRE), connectivity (IT), financial acumen (FIN) and management policies (HR) based on a firm understanding of how individuals and teams actually do their work and how that work may, in turn, be influenced by this bundle of infrastructure and support services.

Enterprise Alignment(MCR REQUIRED)FORMERLY ALIGNING REAL ESTATE AND BUSINESS STRATEGY

SEMINAR DESCRIPTION

Understand and get the information you need about business units through formal relationship management, internal corporate partners, use of corporate documents, web sites and analytic tools

Case Studies that reveal strategies for selling a strategic corporate real estate role to business units; and, changing a business’s view of your role in CRE to strategic business partner from an order taker

Development of an action plan for working more effectively with business units to develop real estate strategies

KEY BENEFITS WHO SHOULD ATTEND

CRE executives whose goals are to expand their leadership ability and create value

Managers who must respond more strategically to support the business units and senior management

Any business professional who must effectively communicate and implement strategic plans

WHEN & WHERE

4-6 MARCH 2009

1-2 APRIL 2009

25-26 APRIL 2009

29-31 JULY 2009

11-12 OCTOBER 2009

19-20 NOVEMBER 2009

ORANGE COUNTY, CA

LONDON

DALLAS

CHICAGO

LAS VEGAS

SHANGHAI

Real Estate Transactions in Singapore, 2007

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Financial statements summarizing the present financial condition of a business are the indisputable starting point for management and investment decisions. Bridging real estate transactions with corporate financial statements, this seminar will show you the importance of understanding the CFO’s view of corporate real estate within the framework of financial reporting. This seminar presents the “what, why and how” of financial statements. You will learn how financial statements are used by senior management, financial institutions, investors and shareholders and how

real estate transactions impact financial performance measures.

At the completion of the seminar you will be able to describe and analyse the three principal financial statements: income statements, cash flow statements and balance sheets. You will be able to discuss the impact of an operating/capital lease, acquisition/disposition, Sale/Leaseback transaction, synthetic lease and their relationship to financial statements.

Real Estate Transactions:Impact on Corporate Financial Statements (MCR REQUIRED)

SEMINAR DESCRIPTION

Understanding the CFO’s view of corporate real estate within the framework of financial reporting

Understanding financial performance ratios

Relating real estate performance to corporate finance criteria

The inter-relationships between finance and real estate which can add value to a corporation

NOTE: Participants will be asked to bring a regular calculator and a 10k report to class.

KEY BENEFITS WHO SHOULD ATTEND

Those real estate professionals who need to understand the CFO’s perspective within the framework of financial reporting

Those professionals who either are or work for a CFO, Portfolio Manager, Asset Manager, Transaction Specialist, Real Estate Director and Real Estate Consultants

WHEN & WHERE

2-4 MARCH 2009

APRIL 2009

25-26 APRIL 2009

29-30 MAY 2009

27-29 JULY 2009

11-12 OCTOBER 2009

18-19 NOVEMBER 2009

ORANGE COUNTY, CA

AUCKLAND

DALLAS

MUMBAI

CHICAGO

LAS VEGAS

LONDON

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

8 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 9

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10 N A M E O F PA G E G R O U P I N G 2009 Global Learning Catalogue MCR / SLCR Seminars www.corenetglobal.org N A M E O F PA G E G R O U P I N G 11

The Capstone is a three-day seminar designed as the culminating experience of the MCR Series. The focus is on corporate real estate management from a holistic, integrated and strategic perspective. Throughout this seminar, participants will draw on knowledge learned from the other MCR seminars coupled with their own practical experience.

Senior CRE executives from different industries will make in-depth presentations on their management models for creating value for their corporations. This will be enhanced

by perspectives shared by senior executives from the service provider industry who will discuss trends in outsourcing, changes in the service provider industry and guidelines for leveraging external resources for effective CRE management.

During this interactive seminar, in a set of team projects, participants will compare and contrast the CRE management models presented in the different case studies and develop a framework for evaluating the effectiveness of CRE management models.

Leadership and Strategy:Corporate Real Estate Management in Today’s EconomyCAPSTONE (MCR REQUIRED)

SEMINAR DESCRIPTION

Combines a business case approach with practical team projects to help participants learn how to develop, adopt and adapt solutions for their own corporations and clients

Highlights the importance of team problem-solving and the need for a high level of interaction among participants

A major strength of the seminar is the dynamic, interactive environment in which CRE professionals share their experiences and ideas with one another

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

Those who have completed or nearly completed the MCR required and elective seminars that are necessary for the MCR designation

2-4 FEBRUARY 2009

1-4 MARCH 2009

26-29 JULY 2009

24-26 SEPTEMBER 2009

MELBOURNE

ORANGE COUNTY, CA

CHICAGO

HONG KONG

MCR Capstone Seminar in Boston, July 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Advanced Lease Analysis(MCR ELECTIVE)

SEMINAR DESCRIPTION

This consistently well-attended and highly rated seminar provides an in-depth look at office leasing and the various (and sometimes very different) objectives of lease clauses when seen through the eyes of the landlord, tenant and legal counsel. The faculty is composed of leasing experts with experience on all sides of the negotiating table, providing valuable insights from their perspectives to help broaden your understanding of the leasing process. Highly practical, the seminar addresses many actual leasing problems and provides you with opportunities to learn from your peers as

you engage in problem solving and debate.

The focus is how to dissect and analyse the lease through its individual clauses and by discussing in detail those that impact one another, strengthening your negotiating potential and enabling you to maximize your corporate shareholder dollars. This seminar will raise your skill level, increase your understanding of the lease document and raise the level of your organisation’s leasing process as you acquire the best practices of today’s experts.

Improved ability to demonstrate an understanding of lease clauses as they relate to a tenant’s business needs

Learn to determine which clauses would need to be negotiated to better meet the economic and operational needs of the business

Ability to analyse lease clauses and the affect they may have on other clauses within the lease

Greater understanding of how to analyse a lease clause and determine the best response for your company as tenant or landlord in a given situation

Increased ability to evaluate negotiated lease provisions in existing leases so that tenant’s response to issues that arise throughout the lease term is appropriate and effective

How to extract the overall maximum value from each lease negotiated

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

All real estate professionals who participate in the negotiation of leases and sub-leases will benefit from this content-rich seminar

Designed for professionals with at least five years of experience negotiating leases, but also a strong start-up tool for those new to the leasing process

For real estate managers who want to attain the next level of appreciation and skill in complex lease negotiations

4-6 MARCH 2009

26-29 JULY 2009

ORANGE COUNTY, CA

CHICAGO

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

10 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 11

J IM W. NE LSONGLOBAL PROGRAMME MANAGER

M ICROSOFT CORPORAT ION

The panel members selected by CoreNet Global are tops in their fields and provided unmatched experience and knowledge.”

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SEMINAR DESCRIPTION

This highly interactive seminar explores the ways that people negotiate to create value and resolve disputes. Designed both to improve understanding of negotiation theory and to build negotiation skills, the seminar integrates negotiation research with experiential learning exercises. This seminar applies proven negotiation strategies, skills and psychological insights to corporate real estate situations.

The seminar combines a model of corporate and personal power with a negotiation planning and conflict management process. It teaches you how to control yourself so you

can control the negotiation pace and the pressure. Critical to achieving your goals, you will learn to define objectives, assess needs and prepare for negotiations more effectively.

In a safe learning environment you will practice negotiating with different types of personalities under a range of conditions. You will leave this course with an action plan for strengthening your negotiating ability. This plan incorporates and takes full advantage of a realistic assessment of the personal and corporate power you bring to the table.

Preparation skills to maximize your goals

Learn how information equals power

Develop options that allow you to walk away from the table

Understand your counterpart’s communication and utilize it to further your goals

Effectively communicate your interests and positions

Render your counterpart’s tactics and ploys useless

Make better decisions during the negotiation process

Understand how to disarm aggressive adversaries

Confront impasse in the negotiation

Develop personal power

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

Corporate real estate professionals who negotiate with strategic business partners, customers, colleagues or suppliers

Those real estate professionals who want to sharpen their skills to become more successful and effective in every negotiation situation

Those real estate professionals who need to increase their knowledge with new successful negotiation strategies

29-31 JULY 2009 CHICAGO

Advanced Real Estate Negotiation(MCR ELECTIVE)

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

SEMINAR DESCRIPTION

This seminar explores the critical alignment of workplace strategy with business strategy to improve productivity in the workplace and impact the bottom line. Effective corporate real estate management develops workplace strategies based on an understanding of the relationships between physical space, corporate culture, worker effectiveness and business success. The various components of real estate operations that affect this strategy are reviewed, including: portfolio, location, design and layout, adjacencies, alternative and virtual officing, work process and technology.

The integration of HR, IT, finance and real estate issues is examined in this context.

The seminar examines the ultimate test of a successful real estate/workplace strategy: the ability to attract, enable and retain a productive work force. Also discussed is the applicability of these concepts to work environments including knowledge work, manufacturing and the service industry.

Understand the forces that are changing the way the workplace is designed

Understand the demands of a changing workforce and the needs of the knowledge worker

Examine alternative methods for evaluating workplace needs

KEY BENEFITS WHO SHOULD ATTEND

Creating Corporate Value through Workplace Strategy(MCR ELECTIVE)

Real Estate Transactions in Singapore, 2007

WHEN & WHERE

23-24 MARCH 2009

25-26 APRIL 2009

23-24 SEPTEMBER 2009

11-12 OCTOBER 2009

MACAU

DALLAS

EMEA SUMMIT LOCATION

LAS VEGAS

Corporate real estate executives whose goals are to expand their leadership ability to align workplace strategy with business mission

Those professionals who want to understand how the workplace can become a tool in achieving the business goals of an organisation

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

12 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 13

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14 N A M E O F PA G E G R O U P I N G 2009 Global Learning Catalogue MCR / SLCR Seminars

O N - S I T E C O R P O R AT E P R O G R A M M E

CRE professionals who want a foundation on where CRE technology is today and what they can do tomorrow to take full advantage of it

Services providers who want to bring the best information and processes to their clients

Anyone who needs to a framework for understanding the state of CRE technology now

We support our companies in their quest for efficiency, innovation and profit. We seek better strategies. We drive toward better ways of doing things. We strive to do more with less. And there are now new pressures to do this in a more environmentally conscious way while meeting an ever expanding set of compliance goals. The one tool that helps us do all of this is technology.

We use technology to create speed, make better decisions, provide us a seat at the C-suite table and expose subtle and profitable insights.

The one fact that remains constant is that technology is always evolving. And it’s what you don’t know that can hurt you.

This course links directly into the Leading Issues in Technology course in the SLCR track by providing a solid foundation and set of simple frameworks for thinking about technology in CRE.

SEMINAR DESCRIPTION

People attending this “tech for non-techies” course will learn through the experience of seasoned practitioners, hands on exercises and case studies:

A framework for how to assess their particular situation and zero in on where to spend time and capital

A simple way to grade their company using the “Tech Maturity Model”

Simple steps for moving their company up the technology curve

Easy ways to describe their own tech needs

A primer on the concerns and language of Corporate IT

How to build a business case for investment in technology at their company

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

2-4 MARCH 2009

SEPTEMBER 2009

11-12 OCTOBER 2009

ORANGE COUNTY, CA

HONG KONG

LAS VEGAS

Creative Management through Electrons:A simple, light approach to understanding and applying the latest intechnology to your real estate challenges

11-12 OCTOBER 2009 LAS VEGAS

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Managers with limited financial training that desire to increase their working knowledge of financial analysis

Managers with real estate profit and loss responsibilities who need to enhance and update their knowledge of accounting and finance

Shareholder value is enhanced by the optimum utilization of corporate facilities at the most economical cost. In order to complete a financial modelling evaluation, it is essential to understand the company’s financial measures. Is it Pre-Tax Cash Flow, After-Tax Cash Flow, NPV, GAAP or EPS Impact?

To be a skilled value contributor, corporate real estate professionals must understand the fundamentals of costing

alternative occupancy scenarios given a wide range of challenging issues. This seminar will help you understand and evaluate financial modelling techniques that address these issues. You will learn the language of finance and the analytical skills required for corporate financial analyses.

Introduction to Corporate Finance(MCR ELECTIVE)

SEMINAR DESCRIPTION

Be able to identify true costs of complex real estate transactions

Develop the skills required to evaluate the comparative costs of alternative occupancy scenarios

Understand how to quantify the costs of leasing versus purchasing corporate facilities

Acquire skills to make defensible lease disposition recommendations

Be able to effectively communicate with the C-Suite and other business leaders

NOTE: Participants will be asked to bring a laptop to class.

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

27-29 JULY 2009 CHICAGO

14 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 15

Introduction to Corporate Real Estate Finance is now offered as an On-site Corporate Programme in a blended learning format.

The learning staff and faculty work directly with organisations to schedule, facilitate and tailor the seminar to your specific needs.

For additional information and contacts, go to pg. 39 in the catalog.

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

MARK P. ROZAR IO MCRSR . MANAGER

PAC I F IC GAS AND E L ECTR IC COMPANY

A very good introductory course - even if you have a finance background this was a great primer.”

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16 N A M E O F PA G E G R O U P I N G 2009 Global Learning Catalogue MCR / SLCR Seminars

Corporate real estate (CRE) executives are increasingly assuming direct responsibility for international real estate portfolios and for the execution of global property strategies to support core business operations. Many properties broadly have the same financial and operational importance, however business structures, practices and cultural styles do vary widely by country and location and this brings a significant complexity to dealing with an international portfolio. Asking the right questions, with an open mind and clearly expressed business objectives, can be key. Anticipating and addressing local conditions can dramatically affect the approach, timing and outcomes of plans and operations.

This seminar is designed to assist CRE executives and service providers by enhancing their skills to identify and address opportunities and issues in real estate markets unfamiliar to them. The first day is structured as lecture and group discussion, focused on a variety of markets worldwide. On the second day participants will work through case study assignments requiring the identification of issues, opportunities and appropriate management plans. Participants will learn and develop leadership principles that can be applied to international real estate portfolio management for the companies they serve.

Managing Effectively in Global Markets(MCR ELECTIVE)

SEMINAR DESCRIPTION

Understand how to discard preconceived solutions and to explore the unique opportunities and obstacles in each new country, market and project situation

Learn skills for articulating and expressing business objectives in a neutral manner that is unburdened by jargon and practices that may not apply outside your domestic market

Practice techniques in collaborating with in-market professionals, colleagues and internal customers and in developing realistic project expectations for international projects that are matched to the underlying business case and needs of your company

Be able to manage and evaluate the progress of the project and the performance of in-market advisors and counterparties based on the programmatic objectives

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

CRE executives, transaction and project managers and service providers without international real estate experience who wish to develop a better understanding of the real estate process in markets abroad

CRE executives and business professionals with interna-tional experience who wish to enhance their leadership skills and effectiveness in organizing and managing assign-ments in countries and situations new to them

25-26 APRIL 2009

11-12 OCTOBER 2009

DALLAS

LAS VEGAS

Real Estate Transactions in Singapore, 2007

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

CRE executives, managers, strategic planners and business analysts who want to better understand how to integrate function-specific performance management with enterprise-level performance management

Service provider executives and account managers who want to better understand how to establish and manage performance management programmes that effectively address the needs of various levels of client management

In today’s networked business environment, success is increasingly measured through metrics that track asset/resource performance relative to contributions to the competitive advantage of the enterprise. It is critical for metrics to be aligned with enterprise-level goals and defined as components of a holistic performance management strategy.

This seminar addresses a broad range of performance management approaches and methodologies leveraged in the Corporate Real Estate (CRE) arena, but readily applicable to other support functions, such as Finance, Human Resources and Information Technology. Seminar materials will highlight recent corporate case studies to demonstrate

business context, potential application and opportunities for integration across support functions. In addition, the key points of performance management will be discussed relative to each major corporate real estate capability area.

A successful performance management programme can help bridge potential gaps between the corporate real estate function and C-suite executives. By bridging this gap, performance management strategies can increase the importance of the workplace strategist role across the industry. This seminar will identify the foundational data elements and implementation strategies required to manage integrated performance across the enterprise.

Performance Management(MCR ELECTIVE)

SEMINAR DESCRIPTION

Understand the benefits and challenges of various frameworks and begin to explore potential application within your organization

Understand how your CRE-specific activities / initiatives can impact enterprise-level performance metrics and concerns

Obtain a “starter toolkit” for developing your own performance management programme

Learn about the current and future direction of performance management

How metrics may be interpreted to inform/impact strategy development and enable CRE lifecycle feedback

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

2-4 MARCH 2009

16-17 SEPTEMBER 2009

11-12 OCTOBER 2009

ORANGE COUNTY, CA

SINGAPORE

LAS VEGAS

MCR Seminar in Tokyo, September 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

16 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 17

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As a corporate real estate executive, which of these are you facing: Acquisitions; divestitures; mergers; new officing alternatives; web-based Technology; downsizing; Sarbanes-Oxley; financial performance pressures from shareholders? Of course, the answer is all of the above. As these corporate objectives evolve, mandates for property dispositions likewise change. To effectively respond to portfolio disposition requirements, you must understand

the processes and possess the skills required to meet all these objectives in a knowledgeable, responsible and timely manner.

In addition, CRE executives are required to understand alternative transaction scenarios and be able to articulate which scenario best aligns with corporate strategies, changing regulatory environment and financial objectives.

Portfolio Disposition Strategies(MCR ELECTIVE)

SEMINAR DESCRIPTION

Gain an understanding of the phases involved in a disposition plan and how an effective disposition marketing plan works

Learn how to validate a disposition plan against corporate strategies and objectives

Develop skill at aligning workplace accommodations with current visions of how the company performs its work

Understand the elements of a comprehensive situation audit

Acquire an understanding of the fundamental financial impacts of alternative disposition scenarios

Gain an understanding of how to conduct transactions within the regulatory constraints and provisions of Sarbanes-Oxley legislation

Be able to effectively communicate with the C-Suite and other business leaders

KEY BENEFITS WHO SHOULD ATTEND

Corporate real estate managers who have responsibility for disposing of surplus real estate

Business professionals and line managers who need to learn how to manage and deal with the essential concepts, skills and legislative changes affecting disposition strategies for their corporate portfolios

WHEN & WHERE

25-26 APRIL 2009 DALLAS

Advanced MCR Seminar in Boston, July 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Develop a clear understanding of the portfolio management process

Understand how to manage the corporate real estate portfolio in a way that is congruent to how other corporate assets are managed

Be able to develop long-term portfolio plans that will likely reduce costs, mitigate risks and inform down stream activities and transactions

Those real estate professionals who are actively involved in the development of long-term strategies for the corporate real estate portfolio

Those who are involved in day-to-day real estate transactions and wish to have a better understanding of how decisions impact the overall portfolio

NOTE: Participants must understand financial ratios, operating lease, capitalized lease, property purchase, Sale/Leaseback, property sale, owned-property disposition and synthetic lease.

While many companies manage individual real estate cost items, few effectively manage the overall portfolio. This seminar provides the skills, methodology and tools to enhance the value and manage the risk inherent in any large scale portfolio. The seminar is based on a sound financial management approach that takes away the alchemy and grounds the corporate real estate portfolio approach in well-established corporate finance doctrine. It is intended to help you understand how to effectively manage a portfolio of corporate real estate assets.

The intent is to provide a framework to manage the portfolio and tools to be able to effectively present your recommendations to a corporation’s CFO or CEO. At the completion of this seminar, you will leave with a clear understanding of the portfolio management process. Because the methodology is aligned with the financial management practices utilized by most corporate finance departments, you will be able to position your portfolio recommendations in a way that will be defensible and readily understood by CFOs or Corporate Treasurers.

Portfolio Management (MCR ELECTIVE)

SEMINAR DESCRIPTION

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

25-26 APRIL 2009

JUNE 2009

17-18 JUNE 2009

11-12 OCTOBER 2009

27-29 NOVEMBER 2009

DALLAS

SYDNEY

FRANKFURT

LAS VEGAS

NEW DELHI

MCR Seminar in Tokyo, September 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

18 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 19

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20 N A M E O F PA G E G R O U P I N G 2009 Global Learning Catalogue MCR / SLCR Seminars

O N - S I T E C O R P O R AT E P R O G R A M M E

Sustainable Strategies is now offered as an On-site Corporate Programme in a blended learning format. The learning staff

and faculty work directly with organisations to schedule, facilitate and tailor the seminar to your specific needs. For additional

information and contacts, go to pg. 39 in the catalog.

Corporate real estate executives whose goal is to strengthen their ability to evaluate, prepare for, implement and manage outsourcing partnerships

Managers who need to expand their leadership ability to create value

Corporate real estate executives who oversee outsourcing relationships, work with real estate service providers and other providers of out-sourced services

Service providers who are involved in as outsourced alliance partners

Corporate infrastructure/shared services leaders outside of CRE interested in harnessing the advantages of integrated service delivery

Strategic sourcing has evolved to become a key component of almost every corporation’s corporate real estate management approach. Successful partnerships have been shown to be very effective in increasing operational efficiencies and reducing costs, while allowing internal professionals to focus on core business issues. However, successfully managing these partnerships requires a significant commitment in terms of time and resources on the part of both the CRE team and its service provider(s).

The purpose of this seminar is to inform participants of the issues and risks inherent in any sourcing partnerships. The course emphasizes best practices for designing a delivery model, selecting partners, implementing the change and, finally, managing the ongoing relationship. It addresses such issues as the design of services delivery teams, performance measurement, relationship management and performance based compensation and is intended for both corporate real estate managers and service providers.

Strategic Sourcing: Creating The Right Delivery Model(MCR ELECTIVE)FORMERLY STRATEGIC OUTSOURCING: BUILDING ORGANISATIONAL CAPACITY THROUGH PARTNERSHIPS

SEMINAR DESCRIPTION

Gain best of current trends and thinking on corporate management objectives and strategies

Learn to design and implement a efficient organisational and service delivery model that is consistent with your company’s culture

Learn how to design performance metrics that facilitate the achievement of goals & objectives

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

25-26 APRIL 2009

29-31 JULY 2009

DALLAS

CHICAGO

MCR Seminar in Tokyo, September 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Corporate real estate professionals and service providers who seek to understand how and why sustainability applies to their responsibilities, how to present and sell the concept to senior management and how to leverage this opportunity for career advancement

Learn how sustainability will positively impact the corporate profit and loss statement and the balance sheet

Learn how impending cap and trade legislation will offer an opportunity to generate additional revenue or pay additional costs, depending on the plans made today

Learn how to assess current portfolio conditions and how to measure ongoing progress with financial data

Learn the different subject areas and levels of sustainability applicable to existing buildings to enable the formulation of a plan and a timetable for conversion of existing assets to sustainable assets

Sustainability presents an unprecedented opportunity to corporate real estate professionals to distinguish them-selves as strategic corporate leaders and planners. Whether a corporation seeks to reduce internal expenses, counter public criticism, prepare for impending legislation, increase its market share or simply position itself as an industry leader, the professional who understands sustainability will present an important voice at the table.

This seminar explores the scope of sustainable initiatives

and the opportunities they present to have a positive im-pact on the corporate financial statements. Designed to improve understanding of specific sustainability initiatives and to assist in the identification and planning of short-term and long-term goals, the seminar will equip corporate real estate professionals and service providers to participate in the strategic planning of corporate sustainability goals with all levels of personnel.

Sustainable Strategies:Corporate Real Estate Portfolios

SEMINAR DESCRIPTION

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

25-26 APRIL 2009

29-31 JULY 2009

DALLAS

CHICAGO

MCR Seminar in Tokyo, September 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

20 M C R S E R I E S 2009 Global Learning Catalogue www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 21

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Learning 3-Day Capstone (24 hours):

APPLICATIONS:

Learning Candidacy Application and Fee

SUBMITTED? Yes No Date:

HELPFUL HINTS:

If you would like to fast track your programme, you may double up on seminars at the regional events

Required seminars fil l to capacity quickly; plan your year ahead and register early

Apply for candidacy and take advantage of the discounts and benefits

Call Learning staf f for counselling and encouragement

NOTES

USE THIS FORM TO ASSIST TRACKING OF SEMINARS AS YOU COMPLETE THE PROGRAMME

22 M C R S E R I E S 2009 Global Learning Catalog

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates. Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

www.corenetglobal.org M A S T E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 23

MCR Planner

MCR SEMINAR REQUIREMENTS

COMMENTS

REQUIRED

REQUIRED

REQUIRED

ELECTIVE

ELECTIVE

SEMINAR CITY DATE

REQUIRED

SEMINAR CITY DATE

Five Learning Seminars (16 hours each):

Corporate Real Estate Finance

Enterprise Alignment

Real Estate Transactions: Impact on Corporate Financial Statements

MCR Capstone

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www.corenetglobal.org N A M E O F PA G E G R O U P I N G 25

SLCR Certificate Requirements

To earn the SLCR certificate, candidates must complete six seminars within a five year period from the date of your first seminar. Seminars may be taken without registering for candidacy. You must be a registered candidate to receive the certificate. There are no continuing education requirements to maintain the certificate. If desired, you may take the SLCR seminars without becoming a candidate.

If you are interested in becoming a candidate, please go to www.corenetglobal.org for the Candidacy Application Form.

Candidacy QualificationsThe Senior Leader Series is designed for CRE end user and service provider professionals who:

• Have 10 years experience in CRE, or

• Hold the MCR Designation, or

• Hold a position as head of a CRE department, or

• Lead a team that provides CRE services to senior

CRE leadership

Overview

SENIOR LEADERof CORPORATEREAL ESTATE SERIES

www.corenetglobal.org S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 25

Why Become an SLCR Candidate?

The focus of the SLCR Series is on the development of critical leadership skills for those positioning themselves for a greater role in their organisation. It is designed to broaden your business perspective, enhance your strategic approach to decision making, hone your financial analysis skills and expand your leadership abilities.

The Series addresses the skills you need to develop and drive strategies that create value and provide leadership in corporate real estate (CRE). The content emphasizes new capabilities,

collaboration across corporate functions and service partners, integrated workforce strategies, understanding work and how the infrastructure can most effectively enable it and skills to lead change initiatives.

Completion of the Series leads to a certificate recognizing you as a Senior Leader of Corporate Real Estate (SLCR). Each seminar provides continuing education credit for those who have obtained the MCR designation.

Develop essential leadership skills needed to drive strategies that create value.

Support from the Learning staff to meeting your professional development goals.

Access to the network of professional col-leagues working towards the same goals.

1.

2.

3.

The SLCR next to your name communi-cates professional competence and a high level of industry knowledge to your man-agement and your peers.

As a candidate receive a $50 discount per seminar and priority admittance.

4.

5.

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The enterprise is under tremendous pressure to be competitive, resourceful and profitable. The results of these pressures have made enterprises agile through constant change. Successful CRE leaders are able to anticipate and understand the impact of changes. They respond by having the experience in the development of training and change management material in the context of business process reengineering, enterprise resource planning implementations, organisational transformation and the

more traditional objectives of delivery, cost, workplace and real estate solutions.

Research shows that up to 70% of all organisational change initiatives fail to meet their objectives. Your ability to successfully lead organisational change is a specific leadership skill set and best practices that is a must in your management toolkit. Establishing a framework to manage change will provide an approach to ensure that the change is managed effectively

Change Leadership:Strategy, Implementation and Best Practices

SEMINAR DESCRIPTION

Learn how to develop a change management strategy

Learn how to organize, lead and implement change management initiatives

Learn to identify critical success factors and why change initiatives fail

Learn how to develop and sell change within your organisation

KEY BENEFITS WHO SHOULD ATTEND

Those with responsibility for developing and implementing change initiatives throughout their enterprise

Professionals required to deliver results-oriented performance through change leadership

WHEN & WHERE

2-4 MARCH 2009 ORANGE COUNTY, CA

26 S L C R S E R I E S 2009 Global Learning Catalogue

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Corporate real estate executives who need to expand their ability to drive major initiatives within their, or their clients’, enterprise, while working more effectively with their organisational peers

Programme Management is receiving a great deal of attention in leading corporate real estate organisations. In responding to ever-increasing demands for change, leading-edge organisations have evolved the concept of Enterprise Programme Management (EPM). EPM expands upon Programme Management along three key dimensions:

• Stakeholders: Enterprise Programmes require broader coordination among internal functions, line leadership and external service alliances

• Lifecycle: Enterprise Programmes exhibit a longer programme lifecycle, from the strategy phase through project management, performance management, financial reporting and continuous improvement

• Projects: The success of Enterprise Programme requires cohesion across many projects, requiring standards, balanced scorecards and the use of new technologies

This seminar is for Senior Leaders who want to understand the benefits of Enterprise Programme Management and apply the lessons learned to expand their organisation’s ability to make significant contributions to the overall corporation or client. It is also for those leader who want to push their organisations into further integration with other functions across the enterprise. The seminar provides an opportunity to learn what actions to take and how to build new capabilities.

Enterprise Programme Management

SEMINAR DESCRIPTION

Identify the value that Enterprise Programme Management adds to your organisation

Identify which capabilities and techniques to build and how to build them

Build upon the lessons learned by companies who have a history of successfully using Enterprise Programme

Management in corporate real estate

Utilize a structured approach to programme life-cycle management

Assess the opportunities to use Enterprise Programme Management to integrate more fully with the rest of the organisation

In summary, learn how your organisation can drive change within the overall corporation or client

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

25-26 APRIL 2009 DALLAS

www.corenetglobal.org S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 27

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

MICHAE L VA L L ENAR I , MCR V ICE PRES IDENT, G LOBAL WORKP LACE SOLUT IONS

JOHNSON CONTROLS , INC .

This specific class was one of the most interesting, valuable and immediately useful of all the classes I have taken.”

NANCY SA LA VP FAC I L I T Y ASSET MANAGEMENT, NAT IONAL GR ID

I valued the interaction with others in the class; the knowledge and willingness to share experience and expertise is phenomenal.“

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This seminar is focused on improving senior leadership skills in making financially oriented corporate real estate decisions and in persuading corporate executive management to support the recommendations being made. Approaches to directly connecting the corporate real estate portfolio performance to the corporate business model will be demonstrated, including tools and techniques to link specific real estate actions to key business model levers.

This seminar builds on the foundation concepts presented in the Portfolio Management and the Enterprise Alignment seminars. It also draws upon and integrates the often competing and conflicting finance and financial accounting concepts learned in the Corporate Real Estate Finance and Real Estate Transactions: Impact on Corporate Financial Statements seminars.

Financial Leadership and Decision Making

SEMINAR DESCRIPTION

Attendees should have successfully completed the MCR requirements, including the courses noted above.

PREREQUISITES WHO SHOULD ATTEND

Senior corporate real estate managers

Senior corporate finance / treasury staff involved with supporting the corporate real estate function

WHEN & WHERE

29-31 JULY 2009 CHICAGO

Better able to work with and communicate with senior management and corporate finance staff

Improved understanding of the corporate business model and how corporate real estate can support its success

Strengthened ability to create financially valuable corporate real estate strategies

Improved capability to develop business cases for recommending solutions to senior management about complex real estate finance decisions

KEY BENEFITS

28 S L C R S E R I E S 2009 Global Learning Catalogue

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Corporate real estate executives who want to be better enabled to deliver innovative, integrated “next generation” solutions

Executives who want to enhance their organisation’s effectiveness by developing integrated resources strategies

Technology breakthroughs, industry restructuring and globalization are but three of the many forces that challenge the status quo for many corporations and profoundly alter the demand equation for real estate, technology and labor. Corporations that succeed organize all of their resources to attract, retain, effectively deploy and improve the productivity of their work force; they remain agile, always aiming to lower the cost of doing business. In this

environment, infrastructure professionals embrace a new mind set about their role and use new models to deliver the next generation of value for their enterprises.

This seminar explores how IT, HR and CRE professionals, working with Finance and internal business units, partner to deliver innovative “next generation” solutions that no single function could deliver alone.

Innovation at the Intersections(Partnering with HR and IT for Integrated Solutions)

SEMINAR DESCRIPTION

Learn how the integration of CRE, HR, IT and other disciplines occurs in different ways, in different corporations and may be formal or informal

Understand that the movement toward integrated resource and infrastructure management is being dictated by profound changes in the nature of work and the underlying business environment

This seminar challenges corporate real estate executives to seize the expanded opportunities before them

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

11-12 OCTOBER 2009 LAS VEGAS

www.corenetglobal.org S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 29

Advanced MCR Seminar in Boston, July 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

PAUL V ICTOR , MCR D I RECTOR , AGENCY REA L ES TATEMASSMUTUAL F INANC IA L GROUP

What I found most beneficial was studying the different viewpoints that each member of the C-Suite has when

looking at an issue. It helped me to better understand how to prepare a presentation with each viewpoint in mind.”

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Corporate real estate executives with overall responsibility for the creation of processes, strategies, scenario planning

Senior Leaders charged with the management of real estate and related infrastructure staffs within their enterprise

Senior managers with responsibility to mitigate capital risk across their enterprise

Senior corporate real estate executives must display leadership skills to ensure their strategic plan is successful and is aligned with the objectives of the enterprise’s business units. Learning to identify marketplace strategic patterns, interpreting them and successfully transferring them to business goals is an acquired skill essential to one’s success in real estate.

Leadership models, strategies and techniques to help

position and market CRE services and create effective customer engagement are a key focus of this seminar. The focus of this highly interactive seminar is on the creation of processes that will forge an integrated infrastructure model within your enterprise. The key for CRE leadership is to anticipate and potentially drive a change in priority and to position strategy proactively.

Leadership and Strategy

SEMINAR DESCRIPTION

Learn the strategies that enable higher levels of business success

Key leadership competencies are examined through current business case examples

Develop competitive industry strategies and practices

Refine your processes for developing management strategies

Develop strategies and techniques to influence workplace productivity and scenario planning

30 S L C R S E R I E S 2009 Global Learning Catalog

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

11-12 OCTOBER 2009 LAS VEGAS

Real Estate Transactions in Singapore, 2007

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Corporate real estate executives who want to be better able to assess, develop and implement technology strategies

Executives who want to enhance their organisation’s effectiveness through improved decision support and business

Service providers who want to provide the most value to their corporate partners

Any occupier of space and those who support them

Success in corporate real estate will continue to be driven by advances in technology. It’s not only the technology we use to manage our portfolios but also how technology is changing the way the employees we serve actually work. This seminar will give you up-to the minute insights into how technology will impact the space and services our industry delivers and how we deliver them.

You’ll learn through highly practical case examples and action-oriented tools how to position your organisation

to take best advantage of the new technologies. You will leave the seminar prepared to guide a corporate real estate department in how it uses technology to transform the ways it adds value to the company’s bottom line. You will gain a better understanding and be able to speak to, the business benefits of technology. This is a technology course for non-techies. You will leave with new insights, practical approaches, tool kits and actions you can implement at your company the day you return.

Leading Technology Issues forthe Senior Corporate Real Estate Executive

SEMINAR DESCRIPTION

Better understanding of the business benefits of technology

Clearer view of the external technology forces driving change at your company

Greater ability to develop a consistent approach to real estate decision making and management across the company

New skills for managing initiatives and implementing change

Insights into how to build the business case for technology spending

Understanding the importance of industry-wide process and data standardization

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

25-26 APRIL 2009 DALLAS

www.corenetglobal.org S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 31

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

MARK DAVENPORT S LCR SEN IOR V ICE PRES IDENT

CB R ICHARD E L L I S

This was the most value-packed and well choreographed SLCR session I’ve attended. The faculty were

extremely knowledgeable, engaging and entertaining.”

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Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

Corporate Real Estate executives with responsibility for designing a CRE organisation

Those professionals who are interested in changing their organisation from a functional to process-based organisation

In today’s tumultuous business environment, the challenge is to design a CRE organisation that anticipates and accommodates both the disparate and fluid needs of the business units and the policies and agendas of corporate senior management. Successful CRE organisations manage the real estate as an asset class across the enterprise, while delivering space and services at appropriate levels - often throughout the world.

This highly interactive seminar examines the key issues,

variables and success factors for designing a CRE organisation that supports the strategic objectives of senior management while developing relationships and optimal solutions for business unit clients. Offshore client relationship management and service delivery are covered, as well as some of the recent trends in shared services and organisational change management. Current business cases will be examined to demonstrate various solutions to these challenges.

Positioned for Success: Designing theOptimal Corporate Real Estate Organisation

SEMINAR DESCRIPTION

Identify critical senior management interfaces within the corporate organisational structure

Examine corporate real estate tasks and services delivered to the business unit, how they can be structured and keys to successful performance

Understand the four principal types of organisation; how they compare and contrast by structure, job positions and reporting

New and innovative tools for CRE organisational and strategic assessment

Best practices for organisational design and structure

Increased ability to help managers and employees adjust to new organisational models including adaptation of new priorities, roles and skills

32 S L C R S E R I E S 2009 Global Learning Catalogue

KEY BENEFITS WHO SHOULD ATTEND

WHEN & WHERE

11-12 OCTOBER 2009 LAS VEGAS

MCR Seminar in Tokyo, September 2008

The seminar is targeted at senior CRE managers of large, publicly-traded corporations and senior corporate finance / treasury staff involved with evaluating and recommending transaction structures for large CRE transactions.

Attendees should have successfully completed both “Corporate Real Estate Finance” and “Real Estate Transactions: Impact on Corporate Financial Statements,” have a finance-focused education (e.g. an MBA, Bachelor’s degree in Finance) or significant financial analysis experience that provides a background to evaluate complex CRE transactions.

PREREQUISITES

Strengthened ability to analyse and evaluate financial structures for acquisition, disposition or financing of large corporate real estate assets

Improved capacity to develop business cases for recommending solutions to senior management about complex real estate finance decisions

Deeper understanding of the capital markets and their influence on large financial decisions

Better able to work with and communicate with corporate finance staff

KEY BENEFITS

This seminar is centred on financing and the financial impacts of materially significant CRE transactions. For acquisitions, this includes evaluation and comparison of different lease structures as well as ownership and debt financing. For dispositions this includes strategies for unwinding leaseholds and debt obligations. Financing alternatives for existing assets are also evaluated.

The seminar draws heavily on concepts, insights and perspectives from two primary sectors of the capital markets, corporate and real estate, often presented by outside experts in the real estate capital markets. It concludes with a view toward making transaction structure recommendations to senior management, in the context of the corporation’s primary financial drivers and objectives.

Project Finance and Capital Markets

SEMINAR DESCRIPTION

WHO SHOULD ATTEND

WHEN & WHERE

4-6 MARCH 2009 ORANGE COUNTY, CA

www.corenetglobal.org S E N I O R L E A D E R O F C O R P O R AT E R E A L E S TAT E S E R I E S 33

Advanced MCR Seminar in Boston, July 2008

Please check the current Global Learning Schedule at: http://www.corenetglobal.org for updates.

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34 2 0 0 8 T O P - R AT E D FA C U LT Y 2009 Global Learning Catalogue

Every year the Learning awards and recognises Top-Rated faculty.

This award is given to those who have demonstrated excellence in

communication, knowledge and facilitation skills. All faculties are rated by seminar participants and

must have attained a 6.4 average on a 7-point scale during 2008 to receive this honour. Congratulations

to the 2008 Top-Rated Faculty!

Highest Caliber ofReal Estate Experts

Todd P. Anderson, CAS, MCR, SLCRSenior Managing DirectorCB Richard Ellis

Stephen J. Barker, CPA, MCRManaging PartnerCreekside Partners TAG

Stephen Binder, MCR, SLCR Senior AdvisorCushman & Wakefield of Florida, Inc.

Ian CameronCEOManhattan Software Inc.

Antonia CardoneVice President HOK Advance Strategies

David CluteAdvisory Services-CCRE Practice Lead Customer AdvocacyCisco Systems Inc.

Patricia Lea Crumley, MCRSenior Vice PresidentJones Lang LaSalle Americas, Inc.

John DeCouto, CCIM, MCR.h, SLCRSenior PartnerBryant Commercial Real Estate Partners

LaRee DeFreece, Esq. LEED™ APPresidentSustainable CorporateReal Estate, LLC

T. Patrick Donnelly, AIA, MCR.hPrincipalBHDP Architecture

Mark L. ElliottPartnerTroutman Sanders

Nick FrenchProf in RE & Donaldsons FellowOxford Brookes University

Jeff FrantzSenior Leasing DirectorCentral – SE U.S.A.Jones Lang LaSalle

Roy T. GeorgeSenior Managing DirectorRedwood Strategy

Stanley Gibson, CPM, MCR.hSenior Vice PresidentWells Fargo Financial

Mark E. Gorman, MCRLeader Global Real EstateNortel

James C. Hagy, Esq., MCR.hManaging DirectorRooftops Group LLC

Barbara E. Hampton, BCCR, SLCRVice President: WorkplaceResourcesThe Hartford

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Kitty O’Connell HenryShareholder

Munsch Hardt Kopf & Harr, P.C.

Cynthia B. Keliher, Esq.Partner

McCarter & English, LLP

Thomas Kurtz IV, MCRSVP, Corporate Workplace Executive

Bank of America

Steven E. Marcussen, MCR.hExecutive Director

Cushman & Wakefield

Brady J. Mick, AIAWorkplace Strategist

BHDP Architecture

Kouji Nakata, Ph.D.Founding Partner

LJG Partners

Keith PerskeVice President

Group 5 Consulting

Sven PoleSenior Managing Director

CB Richard Ellis

Ben Pugh, MCR Senior Managing Director

Cushman & Wakefield

Jim RiceVice President

HOK Advance Strategies

Brian SedlakPartner, Corporate Real Estate

Jones Day

Robert ShulmanSenior PrincipalCRESA Partners

Kenneth G. Sydow, MCR.hSenior Leasing Projects Manager

Liberty Mutual Insurance Co.

David R. Tennery, MCR.hPrincipal, Office Properties &

DevelopmentRegent Partners, LLC

Neil J. UebeleinPresident, PrincipalnVision Consulting

Matt WernerSenior Managing Director

CB Richard Ellis

Glen Wong, MSc.Senior Director, Global Properties

Invesco Ltd.

Pay WuSr. Manager, Capital and

Real Estate TransformationDeloitte Consulting LLP

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AAAAbbott LaboratoriesABN Amro BankAcklands-Grainger Inc.ADC TelecommunicationsAdobe Systems, Inc.Adolfson & Peterson ConstructionADP / Automatic Data ProcessingAerospace Corp.Aetna Inc.AIG Air New Zealand Limited Akridge Real Estate ServicesAllstate InsuranceAllsteelAmerican Express CompanyAMERIGROUP CorporationAmgen, Inc. Amylin Pharmaceuticals, Inc.Andersen Corp.AOS USA, Inc.Applied ScienceAscendas Services Pte LtdAsia Pacific Orange Business ServicesAssetz Property GroupAT&TATB Financial AtisrealAuto Club GroupAutodesk USA Pte LtdAvery DennisonAVNET Inc.Bank of AmericaBarclays Bank plcBBC WorkplaceBear Creek CapitalBearingPointBentall CapitalBHDP ArchitectureBinswangerBLJC Real Estate Services Inc.Blue Cross Blue ShieldBlueLinx Corp.BNSF Railway Development

Boeing Realty Corp.Booz Allen Hamilton Inc.Bovis Lend LeaseBP InternationalBridge Construction Services LtdBridgestone New Zealand LtdBrisbane City Council Brocade Communications Systems, Inc.Brown Brothers Harriman & Co.Bryant Commercial Real Estate PartnersCanada Place CorporationCapital One Services, Inc.CB Richard Ellis CB Richard Ellis (Pte) LtdCB Richard Ellis B.V.CB Richard Ellis Japan K.K.CB Richard Ellis LtdCB Richard Ellis Philippines Inc.CB Richard Ellis CanadaCB Richard Ellis-WAMUCBC/Radio-CanadaCBRE, Govt/Public Sector SolutionsCBRE / Boeing Commercial Real EstateCH2M HILLCharles Schwab & Co, Inc.Chevron Choice Hotels InternationalCIBA VisionCisco Systems, Inc.City of OntarioCity of San DiegoColdwell Banker Commercial Terra FirmaColliers Corporate SolutionsColliers InternationalColliers International (Singapore) Pte LtdColliers PinkardColliers Turley Martin TuckerComputer Associates InternationalConley Group, Inc.ConocoPhillips Company Convergys CorporationConvergys Philippines Services Corp.Corning IncorporatedCorporate Property (Qld.) Pty Ltd

Cox EnterprisesCreekside Partners TAGCRESA PartnersCushman & WakefieldCushman & Wakefield (India) Pvt LtdCushman & Wakefield LePage, Inc.Cushman & Wakefield of California, Inc.Cushman & Wakefield of FL, Inc.Cushman & Wakefield of IL, Inc.Cushman & Wakefield, Global ConsultingDBS Bank (Hong Kong) LtdDBS Bank LtdDEGW GermanyDeloitte Consulting LLPDeloitte Services B.V.Deloitte Services LPDepartment of Public WorksDeutsche Bank AGDeutsche Bank AG LondonDevon Energy Corp.Discover Financial Services LLCDivyasree Developers Pvt LtdDTZ BarnickeDTZ Debenham Tie Leung K.K.DTZ Inc.El Paso Corp.EMC Corp.EMCOR Facilities ServicesEnergex LtdEquis India Real Estate Pvt LtdErgon EnergyErnst & YoungEstee Lauder Companies Inc.Expedia Inc.Express Scripts Inc.ExxonMobilFederal Reserve Bank of New YorkFedEx Trade Networks, Inc.Fidelity Business Services India Pvt LtdFidelity InvestmentsFidelity Real Estate Co. LLCFifth Third BankFireman’s Fund Insurance CompanyFirst Industrial Realty Trust

Ford LandFosters Group LimitedFOX ArchitectsFrito-Lay Inc.General Dynamics Advanced Info SystemsGeneral Dynamics Corp.General ElectricGeneral Motors Asia PacificGeneral Motors CorporationGeneral Motors Worldwide Real EstateGeneral Servies AdministrationGenslerGenworth FinancialGenzyme CorporationGlobalspace, Inc.Godrej Properties LtdGoldman SachsGoldman Sachs Japan Holdings, LtdGraniterockGreat-West Life & Annuity Insurance Co.Gresham Smith & PartnersGroup 5 ConsultingGrubb & Ellis CompanyGTECH CorporationGull Industries Inc.GVA AdvantisGVA Kidder MathewsGVA Smith MackHaworthHealth Net, Inc.Healthcare Real Estate ServicesHealthcare Realty TrustHerman Miller Herzog Imoveis Industriais e Com. LtdHewitt AssociatesHewlett-PackardHitachi Data SystemsHNI International Inc.HOK Advance StrategiesHoneywell International India Pvt LtdHongkong LandHSBCHudson Global Resources (Aust) PtyHudson Valley EDC

36 2009 Global Learning Catalogue

During 2008, over 400 corporations supported CoreNet Global Learning in the Americas, Europe, Asia, Australia and New Zealand. These enterprises represent the diversity of the companies who rely on the reputation of CoreNet Global for their corporate real estate executives’ professional development needs. They also provide faculty talent and serve as

partners of our programmes. To all companies, we express sincere appreciation for your participation in advancing the corporate real estate profession.

Humana, Inc.Hunt Corporate Services, Inc.Hydro TasmaniaIBM Australia LtdIBM Corp.IBM Real EstateIcon Clinical ResearchIngeus LimitedInland Revenue - New ZealandIntel Corp.Intel Technology India Pvt LtdInternational Monetary FundInternational RectifierIPC Systems Inc.IPD OccupiersISG Asia (Hong Kong) LimitedIvan Allen WorkspaceJanus Capital GroupJapan Asset Management Partners Co., LtdJDSUJohnson & Johnson Johnson Controls EuropeJohnson Controls IncJohnson Controls JapanJones Lang LaSalleJPMorgan Chase BankKahn Global Services, Inc.Kaiser Foundation Health Plan Inc.Kaiser PermanenteKaplan IncorporatedKeyBank NAKeystone Realtors Pvt LtdKGE KommunalgrundKLA-TENCORLaRee DeFreece, LLCLarking Commercial PropertiesLatham & Watkins, LLPLBA RealtyLehman BrothersLevel 5 LLCLiberty Mutual Insurance Co.Lincoln Harris CSGLJG PartnersLM Space SystemsLMC Properties Inc.Lockheed Martin CorporationLockheed Martin Space SystemsLowe’s Companies, Inc.Manhattan Software, Inc.Manpower IncorporatedMarsh & McLennan Companies, Inc.MassMutualMasterCard EuropeMAXIMUSMBG Consulting, Inc.MC Realty Group, LLCMcDonald’s CorporationMcKesson Corp.Medtronic BVMedtronic, Inc.Merck & Co. Inc.Meridian Energy Ltd

Metropolitan Life Insurance Co.Microsoft Corp.Microsoft SingaporeMorgan Stanley / Morgan Stanley PropertiesMotorola MTM Solutions Pte LtdMVS (SEQ) Pty LtdNAI GlobalNAI James E. Hanson Inc.NAI Long IslandNAI MexicoNakatsu CRE/FE ConsultingNational Grid Property LtdNational Life Insurance Co.Nationwide Corporate Real EstateNestleNestle Business ServicesNestle Waters North AmericaNetwork ApplianceNew York Life Insurance Co.New Zealand PostNewmark Knight FrankNokiaNokia (China) Investment Co.Nokia Siemens Networks Norfolk Southern Corp.Nortel NorthMarq Corporate SolutionsNorthrop Grumman Corp.Novell Inc.nVision ConsultingNZ Post Properties LtdOhio HealthOpenwave Systems Inc.Opus National L.L.C. Oracle Centro AmericaOracle ColombiaOracle Corp.Oracle de MexicoOrange Business ServicesOrange County FloridaPacific Gas & Electric Co.Palm Europe LtdParallel Directions LtdPepsiCo Global Real EstatePepsiCo, Inc.Pfizer, Inc.Philips International B.V.Phoenix Life Insurance Co.Piedmont Office Realty TrustPitney Bowes Inc.Planon B.V.PMI Mortgage Insurance Co.Port of SeattlePricewaterhouseCoopersPrinciple Financial GroupProcord ConsultingProctor & GambleProctor & Gamble Services Co.Progress SoftwareProgressive InsuranceProLogis

Property Beyond Pty. LtdPrudential FinancialPSEG Services Corp.PT Jakarta LandPT Procon IndahPT Property Advisory IndonesiaPublic Works & Gov’t Svcs. Canada (PWGSC)Quest Diagnostics Inc.Raytheon CompanyRBC Financial GroupRealogy Corp.Regent Partners, LLCReuters Singapore Pte LtdRexel, Inc.RH DonnelleyRichards Barry Joyce & PartnersRisk Management SolutionsRockwell Automation, Inc.Rollins, Inc.Rooftops Group LLCRoyal Bank of ScotlandSabre HoldingsSafeco Corp.SCAN Health PlanScannell PropertiesSchiavello (Qld) Pty LtdShell Deutschland Oil GmbHShell International Shell International B.V.Shell Nigeria Exploration & Production Co. LtdShell Oil CompanyShell Real EstateShui On Land LtdSiemens Ltd ChinaSiemens Real Estate Inc.Silver CompaniesSistemas Oracle De Chile S.A.Sonic Restaurants, DevelopmentSouthwest EquitiesSprintSprint-Enterprise Real EstateSRI InternationalSt. Luke’s Hospital & Health NetworkStadtmauer Bailkin Econ. Dvlpt. GroupStandard Chartered BankState Street Australia Limited.Steelcase Canada LtdSun Microsystems Inda Pvt LtdSun Microsystems KKSun Microsystems, Inc.Sybase Europe B.V.Sybase, Inc.SymantecSynopsys, Inc.TandusTelecom New ZealandTelefonica 02 UK LimitedTeleTech Holdings, Inc.TELUS-Real Estate ServicesTennessee Valley AuthorityTenon Property ServicesThales Group

The Aerospace CorporationThe Clorox CompanyThe Coca-Cola CompanyThe Dai-ichi Mutual Life Insurance Co.The Dow Chemical CompanyThe HartfordThe Home DepotThe MITRE CorporationThe Opus GroupThe Royal Bank of ScotlandThe Sims Company LLCThe Staubach Co.The Traveler’s CompanyThe Walt Disney CompanyThermo Fisher ScientificThompson HineThompson ReutersThunder Bay CEDCTishman Speyer PropertiesT-MobileToyota Motor Sales USA, Inc.Trinity Real Estate ResourcesTyco InternationalU. S. General Services AdministrationU. S. Department of StateU.S. HealthWorksUGL EquisU-Haul InternationalUnited PropertiesUnited TechnologiesUniversity of MA Medical SchoolUSAAVeriSign, Inc.Verizon WirelessViaSat Inc.Visa Inc. Wachovia BankWarner Bros. StudiosWashington Mutual Waste Management Inc.Wells Fargo BankWells Fargo FinancialWells Fargo Home Mortgage Inc.West Coast Tenant Advisors, Inc.Whirlpool CorporationWhitney National Bank.Wildmor RealtyWolters KluwerWyndham WorldwideYahoo! Inc.Zurich North America

www.corenetglobal.org A S A L U T E T O T H E C O R P O R AT I O N S T H AT S U P P O RT L E A R N I N G 37

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38 P R O F E S S I O N A L D E V E L O P M E N T O P P O RT U N I T I E S 2009 Global Learning Catalogue

Other PROFESSIONAL DEVELOPMENTOPPORTUNITES

Prerequisites & Materials Required

• Computer Proficiency

• Financial Calculator

Learning Audience

CoRE Fundamentals provides quality training to individuals new to the field of Corporate Real Estate with potential for upward advancement into managerial positions.

The Modular E-Learning Series is intended for those new to corporate real estate. CoRE Fundamentals brings the basic knowledge and skills of the industry to learners in an online format, saving time and travel.

CoRE Fundamentals

Real Estate Functional Competencies

• Acquisitions, Dispositions, Transactions, Brokerage

• Asset Management

• Construction

• Contracts

• Design

• Enterprise Objectives and Strategy

• Financial Analysis and Reporting

• Financial Management

• Legal, Regulatory, and Policy Compliance

• Leasing and Tenant Representation

• Project Management

• Site Selection and Economic Development

• Site Selection Incentives

• Solutions Development

GoalsSpeed up learning about Corporate Real Estate by provid-ing in-context opportunities to learn about the critical com-ponents of the real estate business, key business and op-erating principles, introduction and networking opportunities with leading corporate real estate executives.

Fundamental CoRE knowledge about Corporate RealEstate, intended to be supplemented by the organisation with more specific, tailored courses.

Individualized with self-assessment and diagnostic tools to identify personal and professional development based on Corporate Real Estate competencies via the CoreNet Global Learning Portal and personal development maps.

Collaborative environment with discussions and supple-mental activities to expand the course beyond four walls into the ever-changing Corporate Real Estate world.

While the focus will be on CRE, each learning experience will be embedded with general business and functional skills, professional communications, customer focus, analytical and decision making, leadership and interpersonal skills, managerial and personal competencies.

Overarching Performance ObjectivesAccurately use appropriate CRE terminology and apply technologyClearly, succinctly and professionally convey information in written, verbal and presentation format at all levels of the organisation

Demonstrate emotional intelligence, self-directed learning, accountability and initiative in meeting deliverablesContribute and collaborate effectively in teams and cross-functional environments

www.corenetglobal.org P R O F E S S I O N A L D E V E L O P M E N T O P P O RT U N I T I E S 39

CoRE Workshops

Deliver CoRE Workshops at your chapter, work place or educational facility as the local venue for obtaining global knowledge. CoRE Workshops offer timely and relevant topics for corporate real estate and workplace infrastructure professionals and are presented by top-rated faculty and speakers globally. With an average

approval rating of 90% for both speakers and programmes, CoRE Workshops provides opportunities to interact with the best in the profession at chapter meetings, on-site corporate programmes, or educational facilities and earn continuing professional development units (CPDs). For more information about CoRE Workshops, contact:

CoRE Webinars

What you need to know, when you need it. CoreNet Global’s monthly webinars, facilitated by subject matter experts on corporate real estate (CRE), tap into current trends, original research, best practices, new business models and case studies on topics such as business,

management, leadership, workplace, and sustainability. Check the CoreNet Global website for information on registering for the next webinar event. For a current listing of webinars and registration information, visit the CoreNet Global website.

Chapter Learning

By Chapters, For Chapters. CoreNet Global’s 50 locally based chapters worldwide serve as key components for a global network of corporate real estate professionals. Chapters are the most cost-effective, convenient and accessible channel to programmes and benefits including

education and networking. Whether at home or travelling, be sure to check out the CoreNet Global network of local and regional chapter events by visiting each of CoreNet Global’s chapters through their individual homepages.

On-site Corporate Programmes

Tailored programmes for corporate training. CoreNet Global works directly with organisations to schedule and facilitate seminars and learning programmes on-site and in a blended format. For instance, the CoreNet Global MCR Sustainable Strategies and Introduction to CRE Finance seminars provide the same 16 hours of study as our two-day seminars, combining self-study learning preparation, a live, interactive webinar, followed by one day of traditional

classroom. This blended format allows participants to interact, solve problems and build teaming skills. After the on-site event, a second webinar provides the opportunity to share how participants applied what they learned in their working environment. Throughout the seminar, participants interact with each other and subject matter experts through online collaboration. For more information on tailoring a training programme for your organisation, contact:

ASIA

Alex K. Lam, MRAIC, Hon.F.PFMFellow ICIADVP - Learning, CoreNet Global125 Queen Street South,Mississauga, ON L5M 1K9Canada

Toronto: +1 416 9176677Hong Kong: +852 67216677China: +86 131 43310677

EUROPE / MIDDLE EAST

Ron AdamDirector, Learning EuropeCoreNet GlobalFoxleasFarnham LaneHaslemere, GU27 1EU, United KingdomTel: +44 (0) 1 428 651140FAX: +44 (0) 1 428 561179Email: [email protected]

NORTH / SOUTH AMERICA

Midge Hinkle,Global Programme Manager, Learning CoreNet Global260 Peachtree Street NW, Suite 1500Atlanta, GA 30303 USA Tel: +1 404 5893200Direct: +1 772 2884534FAX: +1 404 5893201www.corenetglobal.org

Beverley Taylor PhD, Manager, Education ContentCoreNet Global http://www.corenetglobal.org260 Peachtree Street NW, Suite 1500, Atlanta, GA 30303 USATel: +1 404 5893204 FAX: +1 404 5893202

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ASIA

JENNIFER GAOTel: +86 21 61221251

FAX: +86 21 [email protected]

AUSTRALIA / NEW ZEALAND

CHRIS MARTINTel: + 61 3 96469703FAX: +61 3 96463222

[email protected]

EMEA

KATLEEN BEECKMANTel: +32 2 5032378

FAX: +32 2 [email protected]

NORTH AMERICA

MIDGE HINKLETel: +1 404 5893200

FAX: +1 404 [email protected]

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LEARN

ASIA

JENNIFER GAOTel: +86 21 61221251

FAX: +86 21 [email protected]

AUSTRALIA / NEW ZEALAND

CHRIS MARTINTel: + 61 3 96469703FAX: +61 3 96463222

[email protected]

EMEA

KATLEEN BEECKMANTel: +32 2 5032378

FAX: +32 2 [email protected]

NORTH AMERICA

MIDGE HINKLETel: +1 404 5893200

FAX: +1 404 [email protected]