2006 Profiles of Women in Franchising · 2019-12-16 · Women’s Franchise Committee Profiles of Women in Franchising International Franchise Association 1501 K Street, NW Suite

Women’s Franchise Committee

Profiles of Women in

Franchising

International Franchise Association 1501 K Street, NW

Suite 350 Washington, DC 20005

Tel: 202/628-8000 ** Fax: 202/628-0812 www.franchise.org

Updated: June 2006

www.franchise.org

…find it at franchise.org

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This collection of profiles of successful women in business has been assembled as a resource for the media, program developers, IFA Leadership and other women in franchising. All of these accomplished women have agreed to serve as mentors to those new to the world of franchising. The Profiles of Women in Franchising, along with the mentoring program, provide a dynamic resource for outreach programs, mentoring and professional growth.

ABOUT THE WFC

Formed in 1996, the Women's Franchise Committee (WFC) is dedicated to inspiring and encouraging women in franchising by creating a network of business professionals committed to strengthening the success of women in business. We encourage and welcome your participation in the many opportunities the WFC provides during the course of each year. These opportunities include: • Annual Leadership Conference – held during the IFA Convention • Profiles of Women in Franchising & Mentoring Program • Women’s Franchise Network – a collection of local chapters across the country • Speaking Engagements • Networking Opportunities For more information, visit www.franchise.org and select the “Programs & Services” button on the navigational bar and then go to “Women in Franchising”.

www.franchise.org


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International Franchise Association Women’s Franchise Committee

PROFILES IN SUCCESS

Table of Contents

PROFILE PAGE # Ackerman, Heidi M. 6Adams, Jacalynn A. 7 Archer, J.A. 9 Bailey, Jania 10 Bangs, Sheila T. 11 Barker, Mary E. 13 Benzing, Kathleen 15 Bergeron, Melanie 16 Bernardino, Elnora 18 Bonham, Jennifer 19 Brody, Mary Beth 20 Brown, Kelly 22 Brown, Rosalind 23 Campos, Jennifer 24 Carlson, Pam 26 Carter, Leah 27 Christie, Heather J. 29 Clark, Jill 30 Clontz, Eva Willis 31 Crosland, Eva 33 Dacey, Cheryl 35 Dickerson, Tamara 37 Dickison, Emma 39 Doan, Stephanie 41 Dolman, Jennifer 42 Dudziak, Kristina 44 Duke, Emily E. 45 Dunbar, Katie 47 Durocher, Leslie 49 Ellis, Kimberly M. 51 Fariss, Jill 53 Faunce, Nancy M. 54 Felos, Marilyn S. 55 Fishman, Sherri 56 Flynn-White, Dresdene 58 Fox, Teri H. 60 Francis, Katharine 61 Frey, Jennifer 62 Gonzales, Suzie 63 Goodrich, Mary 64


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Gordon, Deb 65 Griff, Merle D. 66 Gutierrez, Valerie S. 68 Hadaway, Rebecca 69 Hake, Lisa 70 Hamilton, Susan 71 Haney, Kerin 72 Hanson, Kim 73 Harper, Liberty 74 Hartnett, Rosemarie 76 Hill, Kathy 78 Hove, Randy 80 Hoyer, Joanne 81 Irwin, Judy 82 Irwin, Vickie L. 84 Jacobs, Jodi 85 Jacobs, Tracey 87 Jernigan, Carey 88 Johnson, Lauren Vavrik 90 Jones, Georgia 91 Kabiri, Alicia 93 Kelly, Alice 94 Kessler, Patty 95 Kinney, Teresa 96 Klee, Kim 97 Kollmann, Rebecca 98 Kuban, Leslie 99 LaMare, Kate 101 Lancit, Elana 102 Larson, Careyann 103 Levitas, Claudia 104 Lim, Soo Kong 105 Long, Rebecca Innes 107 Lundquist, Ruth 108 Lusthaus, Julie 110 Lyles, Jean 111 MacFarland, Patricia L. 112 Machado, Eunice 113 Magyar, Jennifer A. 114 Maher, Debra 115 Marr, Christine 116 Martin, Angela 117 Mazero, Joyce 118 McCann, Sheila 119 McKee, Lynette 120 McLean, Peggy 122 Mergen, Michelle 123 Miller, Diane 124 Minor, Courtney 125 Mitchell, Suzanne 127 Moore, Jodie G. 128 Morgan, Doreen 130


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Mork, Lisa 131 Morrissey, Heidi 132 Moseley, Melinda L. 134 Muzzillo, Vera 136 Neal, Cindy 137 Nolen, Truly W. 138 O’Connell, Mary Ann 139 Olson, Darcy 141 Ounjian, Marilyn 142 Painter, Joan M. 144 Perez, Audrey Elaine 146 Petersen-Smith, Amy 148 Petkash, Cathey 150 Pitts, Karen 151 Powell, Karen 152 Pritchett, Amy Camp 154 Rambow, Dana 155 Reber, Karen Brody 157 Ritter, Jill 158 Rosenberg, Ann M. 159 Rost, Judy 161 Rowan, Michelle 162 Rubio, Julie 163 Sanderson, Rhonda 164 Schramm, Lindsay 166 Schubot, Gail 167 Schumacher, Alicia J. 169 Shaffron, Lori 170 Sniegolski, Terri 171 Spandorf, Rocelle 172 Stauber, Donna 174 Stickel, Monika M. 176 Storey, Darcielynn 177 Suhr, Susan E. 178 Swanson, Kim 179 Swift, M. Stacy 180 Tidwell, Virginia 182 Vazal, Susan B. 184 Wachsstock, Suzanne E. 186 Watford, Ginger A. 188 Weathers, Rochelle 189 Wisniewski, Jenni 190 Woolliscroft, Christine 191


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Heidi M. Ackerman GENERAL INFORMATION Name: Heidi M. Ackerman Title: Franchise Compliance Paralegal Company: Great Clips, Inc. Address: 7700 France Ave S, Suite 425 Minneapolis, MN,55435 Phone: 952-746-6483 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: BA - Political Science

Post-BA Paralegal Certificate Current Employment: Manage the Franchise Administration and Compliance Department Previous Employment: Novus Franchising, Inc. IFA INFORMATION I want to be a… Member of the WFC

Back to Table of Contents

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Jacalynn A. Adams, CFE GENERAL INFORMATION Name: Jacalynn A. Adams, CFE Title: Franchise Owner Company: KnowledgePoints Address: 6259 Braidwood Way Acworth, GA,30101 Phone: 678-354-7590 Fax: 678-354-7597 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisee Area(s) of Expertise: Board Managment, Dealing with Under Performing Franchisees, Executive,

Franchise Relations, Franchise Sales, International, Marketing, Operations, Start-ups, Training, Vendor Relationships

PROFESSIONAL EXPERIENCE Education: BS Florida State University - Biology Current Employment: Currently a franchise owner for KnowledgePoints - a tutoring service for grades

K-12; also currently a Franchise Consultant for FranChoice, the premier franchise broker group in the industry.

Previous Employment: Regus Business Centres, Director of Franchising; responsible for all aspects of

franchising. The Athlete's Foot - Global Director of Operations. Responsible for all franchise operations in 450+ stores in 50+ countries (staff management, training, etc).

Professional Memberships: IFA Womens' Franchise Committee; IFA Diversity Institute Board; SouthEast Franchise Forum Board; NAWBO Atlanta



PERSONAL INFORMATION Volunteer Work: Local Community Service on various Boards Hobbies: Tennis and all sports Family: Husband and 2 sons - reside in the suburbs of Atlanta. IFA INFORMATION IFA Committee(s) Served: IFA Women’s Franchise Committee-8 yrs; IFA Diversity Institute Board-1 yr;

CFE Designation I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising


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J. A. Archer GENERAL INFORMATION Name: J. A. Archer Title: Chief Develoment Officer Company: Kiddie Academy International Address: 108 Wheel Road Bel Air, MD,21015 Phone: 410 515 0788 Fax: 410 569 2729 Email: [email protected] Industry: Children’s Services IFA Member Category: Supplier Area(s) of Expertise: Branding, Executive, Franchise Sales, Going Public, Start-ups, Turnarounds,

Vendor Relationships, Real Estate, Construction PROFESSIONAL EXPERIENCE Previous Employment: Popeyes Chicken & Biscuits, Sonic Drive-Ins PERSONAL INFORMATION Volunteer Work: Adult Literacy Hobbies: Sailing, Skiing IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising



Jania Bailey GENERAL INFORMATION Name: Jania Bailey Title: Regional Director Company: Fantastic Sams Address: 9200 North Royal Lane

Suite 9208 Irving, TX,75063 Phone: 972-929-7272 Fax: 972-929-0707 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Dispute Resolution, Executive,

Franchise PROFESSIONAL EXPERIENCE Education: Murray State University Current Employment: Regional Director- Fantastic Sams Texas Previous Employment: Regional Director- Yellowwood Franchise Services, Inc.- Fantastic Sams,

Kentucky, Indiana, & Ohio PERSONAL INFORMATION Hobbies: Motorcycle Riding Family: 2 sons and 1 grandson IFA INFORMATION I want to be a… Speaker at future IFA and/or WFC events



Sheila T. Bangs GENERAL INFORMATION Name: Sheila T. Bangs Title: Director of Franchise Development Company: American Leak Detection Address: 888 Research Drive, Suite 100

P.O. Box 1701 Palm Springs, CA,92262 Phone: 760-320-9991 Fax: 760-20-1288 Email: [email protected] Industry: Maintenance, Cleaning IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Franchise Relations, Franchise Sales,

International, Marketing PROFESSIONAL EXPERIENCE Education: University of Minnesota - BS Current Employment: Franchise Development, Field Consultant, Marketing, Brand turnaround,

Franchise Sales - 13 years Previous Employment: Employed at IBM for 23 years PERSONAL INFORMATION Volunteer Work: Delhaven Community Center, Special Olympics, Los Angeles Downtown

Women's Center Hobbies: Classical music, opera, drama, books and reading. Bichon Frise dogs Family: Husband Ray - insurance inspector



IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to

Women in Franchising



Mary E. Barker GENERAL INFORMATION Name: Mary E. Barker Title: Sr. Vice President Company: Anago Franchising, Inc. Address: 3111 N. University Drive

Suite 625 Coral Springs, FL,33065 Phone: 954-752-3111 Fax: 954-752-1200 Email: [email protected] Industry: Janitorial Services IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance, Branding, Dealing with Under Performing Franchisees,

Dispute Resolution, Executive, Franchise Relations, Franchise Sales, Legal, Operations, Start-ups, Technology Solutions, Training, Vendor Relationships

PROFESSIONAL EXPERIENCE Education: 15 years as a franchisor Current Employment: Joined Anago in 1993 as receptionist, worked up to Regional Director of So FLA

Master in 1998, assisted in sales of 29 addtional Master territories since 1998, became Sr VP in 2003-sell,open, train & support Master territories in all aspects of business.

Previous Employment: Owned & operated a Diet Center Franchise from 1989 to 1991 in CT, prior to

1989 co-owned & operated food stores in CT since 1973.

Professional Memberships: Notary Public PERSONAL INFORMATION Volunteer Work: Soup kitchens, American Cancer Society, Girl Scouts Family: 2 daughters



IFA INFORMATION I want to be a… Member of the WFC



Kathleen Benzing GENERAL INFORMATION Name: Kathleen Benzing Title: Director Franchise Sales Company: Focus Brands Address: 14 Naylor Blue Ct Port Deposit, MD, 21904 Phone: 410-378-9378 Fax: 410-278-2720 Email: [email protected] Industry: Food: Baked Goods/Donuts/Pastries IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Current Employment: Qualify, target & recruit Cinnabon franchise candidates. Identity suitable mall

location that meets the Cinnabon model and assist in LOI netotiation Previous Employment: sales director positions with various franchise companies IFA INFORMATION I want to be a… Member of the WFC



Melanie Bergeron GENERAL INFORMATION Name: Melanie Bergeron Title: President and COO Company: Two Men and a Truck/Intl. Address: 3400 Belle Chase Way Lansing, MI,48911 Phone: 1-800-345-1070 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations PROFESSIONAL EXPERIENCE Education: BS in BA from Central Mich. University Current Employment: President and COO of TMT - oversee company operations in general, Strategic

Planning, etc. Previous Employment: I've been at TMT for 12 years, was a Franchisee prior to this and also a

pharmaceutical sales rep. for years.

Professional Memberships: YPO, Mich. Chamber Executive Board, Lansing CEO (first and only woman in the group, the group has been meeting for 16 years - I've been in the group for 1.5 years).

PERSONAL INFORMATION Volunteer Work: I volunteer at Trinity Church, watching 3 year olds...I get my fix, I love little kids.

Misc. volunteer work for my boy's cubscouts and school functions. I also volunteer for Relay for Life.

Hobbies: Cooking, reading, skiing, traveling, Pilates Family: Married to a good man, we have twin 9.5 year old sons.



IFA INFORMATION IFA Committee(s) Served: WFC - 3 years

ICFE - 4 years IFA Convention/Conference Presentations:

Growing your Franchise Co. 2002 Succession Planning 2004 Good to Great 2006 Diversity Panel 2006

I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising



Elnora Bernardino GENERAL INFORMATION Name: Elnora Bernardino Title: President and CEO Company: Global Pinoy Franchise, Inc Address: Burgundy Place

Ortigas Ave Mandaluyong City Phone: 0920-926-0823 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Franchisor Area(s) of Expertise: micro-franchise Marketing PROFESSIONAL EXPERIENCE Education: Masters in Management Current Employment: President and CEO, Global Pinoy franchise,Inc. Previous Employment: Government Service IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Jennifer Bonham GENERAL INFORMATION Name: Jennifer Bonham Title: Qualifying Specialist Company: TWO MEN AND A TRUCK/Intl., Inc. Address: 3400 Belle Chase Way Lansing, MI,48911 Phone: (800)345-1070 Fax: (800)278-6114 Email: [email protected] Industry: Consumer Buying Services IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales



Mary Beth Brody GENERAL INFORMATION Name: Mary Beth Brody Title: Attorney Company: Faegre & Benson Address: 2200 Wells Fargo Center

90 South 7th Street Minneapolis, MN, 55424 Phone: 612-766-8067 Fax: 612-766-1600 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Start-ups PROFESSIONAL EXPERIENCE Education: BA: Purdue University JD: Indiana University Current Employment: Franchise attorney with Faegre & Benson law firm. I have practiced franchise law

for over 25 years and I have represented franchisors in numerous industries, ranging in size from start-ups to mature franchise systems. I am involved with drafting, registration, compliance with franchise laws, terminations, other relationship issues, supplier arrangements and the day-to-day issue which face franchisors.

Professional Memberships: ABA Forum on Franchising, Minnesota and Hennepin County Bar Associations PERSONAL INFORMATION Volunteer Work: American Field Service: Returnee Committee, Host Parent and Volunteer

Mothers Assisting Korean Americans: Secretary, Board Member and Scholarship Committee Member Women Venture: Franchise Consultant Secure Waiting Homeless Shelter Habitat for Humanity

Hobbies: Gardening, cooking, hiking, in-line skating, reading, antiquing Family: Children: Amy and Ben



IFA INFORMATION I want to be a… Speaker at future IFA and/or WFC events



Kelly Brown GENERAL INFORMATION Name: Kelly Brown Title: General Counsel Company: HMA Franchise Systems, Inc. Address: 421 W. Union Ave. Bound Brook, NJ, 08805 Phone: 732-469-6564 Fax: 732-469-2138 Email: [email protected] Industry: Home Inspection/Radon Detection IFA Member Category: Franchisor Area(s) of Expertise: Legal



Rosalind E. Brown GENERAL INFORMATION Name: Rosalind E. Brown Title: Manager of Franchise Operations Company: Ameriprise Financial Services Address: 1835 Ameriprise Financial Center Minneapolis, MN,55474 Phone: 612-671-3435 Fax: 612-671-0586 Email: [email protected] Industry: Financial Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Dispute Resolution, Franchise

Relations, Legal PROFESSIONAL EXPERIENCE Education: Bachelors in Psychology; Masters in Labor Studies and JD Current Employment: Coach and advise corporate and field partners on franchise enforcement Previous Employment: Labor Attorney and Employee Relations

Professional Memberships: Minnesota Bar Association PERSONAL INFORMATION Volunteer Work: Volunteer Lawyers Network Family: Son, Quentin IFA INFORMATION I want to be a… Member of the WFC



Jennifer Campos GENERAL INFORMATION Name: Jennifer Campos Title: Vice President & General Manager Company: EntryPoint Address: 8010 Sunport Drive, Suite 114 Orlando, FL,32828 Phone: 407-926-1875 Fax: 407-926-1871 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Franchisor Area(s) of Expertise: Executive, Marketing, Start-ups PROFESSIONAL EXPERIENCE Education: Master's in Business Administration Current Employment: EntryPoint, LLC Vice President & GM. EntryPoint is a franchise business on the

sales and installation of decorative doorglass and other home improvement products

Previous Employment: Louisville Ladder Group - Vice President of Sales and Marketing

Professional Memberships: IFA PERSONAL INFORMATION Volunteer Work: World Vision, local charities in the Orlando, FL area. Hobbies: Gardening, family, piano, reading Family: Husband and two sons



IFA INFORMATION IFA Committee(s) Served: 1 - new in 2005 I want to be a… Mentor to Women in Franchising



Pam Carlson GENERAL INFORMATION Name: Pam Carlson Title: Franchise Development Manager Company: Jack in the Box Inc. Address: 9330 Balboa Avenue San Diego, CA,92123 Phone: 858/571-2541 Fax: 858/694-1580 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Real Estate Development PROFESSIONAL EXPERIENCE Current Employment: Responsible for the new restaurant site growth (real estate) of franchisees. IFA INFORMATION I want to be a… Member of the WFC , Mentee seeking a Mentor in Franchising



Leah Carter GENERAL INFORMATION Name: Leah Carter Title: Director of Public Relations Company: Innovative Payment Solutions inc. Address: 1724 ogden street Denver, CO, 80216 Phone: 303 3709339 Fax: 303 8610886 Email: [email protected] Industry: Financial Services IFA Member Category: Supplier Area(s) of Expertise: Public Relations PROFESSIONAL EXPERIENCE Education: 2yrs of college Current Employment: One year of experience as a publice director: marketing, direct contact for

decision making. Previous Employment: Worked for a major airlines (20yrs of experience). PERSONAL INFORMATION Volunteer Work: I have volunteered in churches and schools for fund raisers. Hobbies: I am an outdoor person. Stimulated with sports, snow mobiling, water skiing and

hiking. Family: My husband and I have one child (Christopher). We spend plenty of time and

discussions in home and upcoming events with relatives.






Heather J. Christie GENERAL INFORMATION Name: Heather J. Christie Title: President Company: Action International of Lee County Address: 8695 College Parkway

Suite 222 Fort Myers, FL, 33919 Phone: 239-277-9992 Fax: 239-645-4777 Email: [email protected] Industry: Business/Management IFA Member Category: Franchisee Area(s) of Expertise: Business Coaching PROFESSIONAL EXPERIENCE Education: B.A. - Benedictine College (magna cum laude); J.D. - Chicago-Kent College of

Law

Professional Memberships: Chairperson, Women in Business Committee - Greater Fort Myers Chamber of Commerce; American Bar Association; Lee County Bar Association; Florida Association of Women Lawyers; Florida Bar Association

PERSONAL INFORMATION Volunteer Work: Make-A-Wish Foundation Hobbies: Traveling, reading, biking Family: Husband, Paul IFA INFORMATION I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising



Jill Clark GENERAL INFORMATION Name: Jill Clark Title: Legal Affairs Company: Good Feet Worldwide, LLC Address: 2270 Cosmos Ct. Carlsbad, CA,92011 Phone: 760.804.0751 Fax: 760.804.0998 Email: [email protected] Industry: Retail Stores: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: J.D. IFA INFORMATION I want to be a… Member of the WFC



Eva Willis Clontz GENERAL INFORMATION Name: Eva Willis Clontz Title: Sales Coordinator Company: Volvo Rents, Inc. Address: One Volvo Drive Asheville, NC, 28803 Phone: 828-650-2025 Fax: 828-650-2450 Email: [email protected] Industry: Rental: Equipment & Supplies IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: Bachelor's of Science in Business Administration Current Employment: Sales Coordinator of Volvo Rents, Inc. I monitor and coordinate all the activities

within the Sales group from contact of lead to Franchise Agreement signing to store opening.

Previous Employment: Volvo Construction Equipment

Professional Memberships: IFA member, AED PERSONAL INFORMATION Volunteer Work: Preservation of Appalachian Music & Dance; Entertainment at nursing homes Hobbies: Music, tennis, hiking Family: Husband, Gene; four children; 11 grandchildren






Eva Crosland GENERAL INFORMATION Name: Eva Crosland Title: Manager, Franchise Development Company: Gymboree Play Programs Address: 500 Howard San Francisco, CA, 94105 Phone: 415-278-7440 Fax: 415-278-7452 Email: [email protected] Industry: Children’s Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Dispute Resolution, Franchise

Relations, Franchise Sales, Operations PROFESSIONAL EXPERIENCE Education: Associate of Arts, Certificate from SFU for Design and Merchandising, Various

Business programs from U.C. Berkeley extension courses. Current Employment: Gymboree, Have been with the company since 6/1990. Admin. Asst. 6/90 - 6/91;

Franchise Sales coordinator 6/91 - 1/95; Operations & Dev. Coordinator 1/95 - 6/96; Asst. Manager of Franchise Development 6/96 - 12/00; Manager of Franchise Development 12/00 – present

Previous Employment: Account Executive for Jameson Pharmaceuticals and prior to that a Store

Manager for JoAnn Fabrics PERSONAL INFORMATION Volunteer Work: Daughter is a dancer with a not-for-profit dance company: volunteer time by

designing and sewing costumes, March of Dimes (walker and volunteer through company and local events)

Hobbies: Sewing, Skiing, Camping, Reading Family: Married with four daughters. Recently re-married, had been a single mother for

8 years. Close to parents and siblings: strong support for each other.



IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Cheryl Dacey GENERAL INFORMATION Name: Cheryl Dacey Title: President Company: Cool Daddy's Address: 1456 Chattahoochee Avenue Atlanta, GA,30318 Phone: 404-352-9996 Fax: 404-352-9106 Email: [email protected] Industry: Beverages IFA Member Category: Franchisor Area(s) of Expertise: Telecommunications & Catering PROFESSIONAL EXPERIENCE Education: Business Admin. Current Employment: Manage day to day operations of Cool Daddy's. Sell services & franchises. Previous Employment: Focal Communications

GE Capital Communications Cingular Wireless BellSouth Mobility

Professional Memberships: National Association of Catering Executives, International Society of Event Specialists, Meeting Planners International, Atlanta Convention & Visitors Bureau, Atl. Metro Chamber of Commerce, Hospitality Sales & Marketing Association International, International Festivals & Events Association

PERSONAL INFORMATION Volunteer Work: Hands on Atlanta, Rainbow House Hobbies: skiing, travel, reading and golf Family: Husband Sean, daughter Jillian 3.5 years and son Jansen 13 months



IFA INFORMATION IFA Convention/Conference Presentations:

2005 IFA Taste of Franchising Sponsor

I want to be a… Mentee seeking a Mentor in Franchising



Tamara Dickerson GENERAL INFORMATION Name: Tamara Dickerson Title: Vice President of Risk Management Company: Toni&Guy USA, LP/Toni&Guy Hairdressing Academy, LP Address: 2311 Midway Road Carrollton, TX,75006 Phone: 214-273-2290 Fax: 972-345-5622 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Bachelor's in Business Administration in Management, currently acquiring the

CFE certification program Current Employment: 1995 to present @ Toni&Guy and manage the companies legal affairs plus

corporate insurances for 1800 employees and $265M gross revenues Previous Employment: 9 years with Cooley Goward (law firm)

11 years in residential development with UDC Homes and Richmond American Homes

Professional Memberships: International Council of Shopping Centers, Greater Dallas Chamber, Barber Beauty Supply Industry, Cosmoprof, CTFA

PERSONAL INFORMATION Volunteer Work: Ministry/Church Altar Care Hobbies: mountain biking, exercising, traveling Family: 2 adult children (elementary school teacher 26 years old and engineer-25 years

old)



IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Emma Dickison GENERAL INFORMATION Name: Emma Dickison Title: Vice-President of Franchise Services Company: Sylvan Learning Center Inc Address: 7588 Huntsman Lane West Chester, OH,45069 Phone: 513-777-8615 Fax: 513-777-8643 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Dispute Resolution, Executive,

Franchise Relations, Operations, Start-ups PROFESSIONAL EXPERIENCE Education: Bachelor of Arts University of Florida Current Employment: Responsible for franchise relationship and performance of over 800 franchise

centers including operations, marketing, strategic planning, implementation of new initiatives, annual conference, and P&L responsibility

Previous Employment: National Director of Franchise Operations Blockbuster Inc

Professional Memberships: International Franchise Association PERSONAL INFORMATION Volunteer Work: Vice-President Lakota West Athletic Booster Club. Finance Committee Lakota

West Girls Basketball. Director of Sponsorships Lakota West Girls Basketball Hobbies: Running, traveling, reading, spending time with family Family: Daughter-Alexis



IFA INFORMATION I want to be a… Mentor to Women in Franchising



Stephanie Doan GENERAL INFORMATION Name: Stephanie Doan Title: Assistant General Counsel Company: Burger King Corporation Address: 5505 Blue Lagoon Drive Miami, FL,33126 Phone: Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor PROFESSIONAL EXPERIENCE Education: University of Iowa, JD 1997

University of Iowa, BA 1994 Previous Employment: CNH America, LLC-Sales and Marketing Attorney, Schlotzsky's, Inc.: Franchising

Attorney

Professional Memberships: Texas Bar Association PERSONAL INFORMATION Volunteer Work: MS Society



Jennifer Dolman GENERAL INFORMATION Name: Jennifer Dolman Title: Partner Company: Osler, Hoskin & Harcourt LLP Address: P.O. Box 50, 1 First Canadian Place Toronto, ONT,0 Phone: 416-862-5911 Fax: 416-862-6666 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: 1986 - University of Toronto B.A.1989 - McGill University - LL.B. Current Employment: Litigation Partner in Osler's Toronto office. Conducting a broad commercial

litigation practice with an emphasis on franchise and distribution disputes (primarily for franchisors). Other areas of interest include intellectual property law (trade-mark and copyright and domain name disputes),privacy and employment.

Previous Employment: Clerked for the Chief Justice of the Ontario Court (General Division) from 1991

to 1992

Professional Memberships: American Bar Association (Litigation Section and Forum on Franchising); Advocate's Society; Canadian Franchise Association; Intellectual Property Institute of Canada; Law Society of Upper Canada; Ontario Bar Association (on executive of the Ontario and Business Sections' Joint Subcommittee on Franchising as well as on executive of Privacy Section); Toronto Lawyers' Association; Toronto Computer Lawyers' Group



PERSONAL INFORMATION Volunteer Work: Executive member of Ontario Bar Association's Joint Subcommittee on

Franchising. Executive member of Ontario Bar Association's Privacy Section. Hobbies: tennis, reading and piano Family: married with 3 children IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events



Kristina Dudziak GENERAL INFORMATION Name: Kristina Dudziak Title: Opportunity Manager Company: Capistar Franchise Holdings, Inc. Address: 7500 Flying Cloud Drive

Suite 600 Eden Prairie, MN,55344 Phone: 952-345-8424 Fax: 952-942-5793 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Franchisor Area(s) of Expertise: Legal IFA INFORMATION I want to be a… Member of the WFC



Emily E. Duke GENERAL INFORMATION Name: Emily E. Duke Title: Attorney at Law Company: Fredrikson & Byron, P.A. Address: Suite 4000 200 South Sixth Street Minneapolis, MN,0 Phone: 612-492-7097 Fax: 612-492-7077 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Dispute Resolution, Legal PROFESSIONAL EXPERIENCE Education: Harvard Law School, J.D., 1994, cum laude; Yale University, B.A., Economics,

1988, magna cum laude with honors in Economics Current Employment: Shareholder, Chair of the Franchise Practice Group, and Litigation Coordinator

for the Commercial Litigation Group at Fredrikson & Byron. I assist distributors and franchisors in arriving at business solutions to disputes short of litigation. However, I aggressively represent my clients in arbitration and litigation when necessary. I have experience obtaining injunctive relief and monetary damages in state and federal courts, as well as through arbitration.

Previous Employment: Prior to practicing law, I worked in corporate finance for a Fortune 500

company. My experience includes exposure to all aspects of finance for two of the company's heavy manufacturing businesses.

Professional Memberships: American Bar Association: Litigation Section, Franchise Forum, Member; Minnesota Bar Association: Civil Litigation Section - Governing Council; Minnesota Women Lawyers, Member; Children's Law Center: Foster Care Advocacy Project






Katie Dunbar GENERAL INFORMATION Name: Katie Dunbar Title: National Franchise Account Manager Company: Henry Wurst, Inc. Address: 1516 Cheyenne Boulevard Colorado Springs, CO,80906 Phone: 719-444-0563 Fax: 719-444-0562 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Supplier Area(s) of Expertise: Vendor Relationships PROFESSIONAL EXPERIENCE Education: BA Northwestern University Evanston IL Current Employment: Henry Wurst, Inc.: National Account Manager--sell and supervise franchise

accounts where we provide printing and related materials as well as web site builds

Previous Employment: Quebecor Printing Inc.

Professional Memberships: IFA Member PERSONAL INFORMATION Volunteer Work: Humane Society Hobbies: tennis, skiing, running, reading Family: married, two children



IFA INFORMATION I want to be a… Mentor to Women in Franchising



Leslie Durocher GENERAL INFORMATION Name: Leslie Durocher Title: Regional Manager Company: Advantage Leasing Corporation Address: 346 Longwood Lane Wrightstown, WI,54180 Phone: 888-608-4633 Fax: 920-532-4634 Email: [email protected] Industry: Automotive Products and Services IFA Member Category: Supplier Area(s) of Expertise: Raising Capital, Start-Ups PROFESSIONAL EXPERIENCE Education: Bachelors Degree Finance Current Employment: New Business Development Previous Employment: Banking 18 years

Professional Memberships: Local Chambers PERSONAL INFORMATION Volunteer Work: St. Paul Catholic Church

St. Paul Catholic School Various Sports Activities

Hobbies: Walking, skiing, golf, camping Family: Husband, Joe

2 Boys, Alexander and Benjamin, 3rd Boy on the way due 6/06






Kimberly M. Ellis GENERAL INFORMATION Name: Kimberly M. Ellis Title: President Company: Bison Advertising, Inc. Address: 7500 Flying Cloud Drive Suite 600 Eden Prairie, MN,55344 Phone: (952) 345-8481 Fax: (952) 345-8490 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Supplier Area(s) of Expertise: Branding, Executive, Franchise Sales, Marketing, Public Relations, Start-ups PROFESSIONAL EXPERIENCE Education: Minnesota State University - Mankato BS in Business Administration Majors:

Marketing, Economics, Management and Industrial Relations Current Employment: Areas of expertise include franchise lead generation, with emphasis on internet

advertising and email. Developing online alliances with web-partners to drive more targeted traffic to our franchisor advertisers. Communicating franchise information and resources to the industry and prospective franchisees in website content, press releases, expert columns and web seminars.

Previous Employment: Vice President of FranChoice - Development of brand and industry awareness

through local, national and industry print advertising, internet advertising, website development and lead generation, industry speaking engagements and sponsorships.

Professional Memberships: TEC/Vistage National Association of Female Executives



PERSONAL INFORMATION Volunteer Work: Culinary Assistant at Minneapolis Cooking School, MS Society Silver Club

Fundraiser Guest Speaker - University St. Thomas Marketing Program, MN Alhzeimer's Association Special Olympics

Hobbies: Cooking, Travel, Cooking Travel, Golf, Reading Family: Married with fur-child named Snickers. IFA INFORMATION IFA Committee(s) Served: Women's Franchise Committe - 2001 to Present - positions held: WFC Chair -

present WFC Vice Chair - 2004-2005 WFN Task Force Chair - 2002-2006 Marketing & PR Committee Liaison - 2001-2002 Supplier Forum Advisory Board - 2005-present Marketing & PR Committ

IFA Convention/Conference Presentations:

2006 IFA Convention - Moderator for WFC Leadership Conference 2006, '05, '04, '03, '02 IFA Convention - Supplier Roundtable Facilitor - Lead Generation/Web Marketing Minneapolis WFN Meeting - Oct 2005 - Balancing Personal and Professional Life Chicago WFN

I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Jill Fariss GENERAL INFORMATION Name: Jill Fariss Title: VP, Franchise Services Company: CM IT Solutions Address: 1701 Directors Blvd. Ste., 300 Austin, TX,78744 Phone: 512-692-3710 Fax: 512-692-3711 Email: [email protected] Industry: Computers, Telecommunication Services IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: BA, Business, Southwestern University Current Employment: As VP of Franchise Services I am responsible for the successful development and

implementation of the systems our franchisees use to be successful. In addition my team is responsible for training, coaching and ongoing development of franchisees. I am also involved with the development of a company owned store program.

Previous Employment: Dell Computer Corporation, Advanced Micro Devices IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising, Mentee seeking a

Mentor in Franchising



Nancy M. Faunce GENERAL INFORMATION Name: Nancy M. Faunce Title: President & CEO Company: FasTracKids International, Ltd. Address: 6900 E. Belleview Avenue

Suite 100 Greenwood Village, CO,80111 Phone: 303-224-0200 Fax: 303-224-0222 Email: [email protected] Industry: Children’s Services IFA Member Category: Franchisor Area(s) of Expertise: Acquisitions, Branding, Executive, Franchise Relations, Franchise Sales,

International, Marketing, Start-ups, Technology Solutions, Training, Turnarounds PROFESSIONAL EXPERIENCE Education: MBA, Boston University; BA in Economics, Wellesley College Current Employment: Started with FTK in January 2005 as COO. Developed and implemented new

business model and marketing plan. Promoted to President & CEO in January, 2006.

Previous Employment: Atex, Inc - leading supplier of software solutions to publishing industry. Held

positions of President of Americas division and Chief Operating Officer. Prior owner of executive management training franchise.

PERSONAL INFORMATION Volunteer Work: Friends of Wellesley College Athletics, National Committee Nominating Chair Hobbies: Golf, Skiing, Walking, Photography, Travelling, Theater IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Marilyn S. Felos GENERAL INFORMATION Name: Marilyn S. Felos Title: Senior Vice President Company: Coverall North America Address: 5201 Congress Avenue Boca Raton, Fl,33487 Phone: 561/922-2500 Fax: 561/922-2490 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Franchisor IFA INFORMATION I want to be a… Member of the WFC



Sherri Fishman GENERAL INFORMATION Name: Sherri Fishman Title: President Company: Fishman Public Relations Address: 1161 Lake Cook Road Suite E Deerfield, IL,60015 Phone: 847-945-1300 Fax: 847-945-3755 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Public Relations PROFESSIONAL EXPERIENCE Education: 1984 BA University of Southern California Communications/Public Relations Current Employment: Sherri leads a team of talented PR professionals to manage and execute highly

successful Publicity programs for our growing list of over 60 franchise clients representing numerous segments within the booming franchise industry. In 1991, she founded Fishman PR along with her husband Brad, now the chairman of the Supplier Forum, to generate powerful publicity results for franchisors and their franchisees.

Previous Employment: Vice President S&S Public Relations 1984-1991

Professional Memberships: Women's Franchise & Distribution Forum Board member PERSONAL INFORMATION Volunteer Work: The National Fragile X Foundation Hobbies: Skiing, golf, watching my childrens' sporting events, travel Family: Husband: Brad; Children: Zack, Jake



IFA INFORMATION IFA Committee(s) Served: Marketing, Advertising & PR Committee IFA Convention/Conference Presentations:

Moderator for Marketing New Franchise Brands at the 2006 IFA Convention

I want to be a… Speaker at future IFA and/or WFC events



Dresdene Flynn-White GENERAL INFORMATION Name: Dresdene Flynn-White Title: Certified Business Coach Company: ACTION International Address: 715 Hopewell Place Lane Alpharetta, GA,30004 Phone: 770/772-9515 Fax: 770/777-9638 Email: [email protected] Industry: Business Services IFA Member Category: Franchisee Area(s) of Expertise: Executive, Human Resources, Start-ups, Training, Business Coaching PROFESSIONAL EXPERIENCE Education: M.A. Higher & Adult Education, Columbia University B.A. Sociology, Lincoln

University Current Employment: The Small Business Counsel Inc d/b/a. ACTION International 2004 – Present

Licensed Business Coach Extensive experience as a member of corporate leadership teams. Solution-oriented and innovative pioneer with a solid record of accomplishments developed through the implementation of many organizational “firsts”. Strategic business partner knowledgeable in the execution of efficient workforce transitions. Skilled as a change agent maintaining operational performance as well as financial and service results. Able to establish and sustain rapport and credibility with diverse groups ranging from employees, labor and business unit leaders to Board members. 2006 Rookie Coach of the Year.

Previous Employment: KAISER PERMANENTE, INC., Atlanta, GA

1989 – 2004 Vice President, National Initiatives, HR Integration Strategies (2002 – 2004) Named Senior Human Resources Leader charged with developing and deploying national strategies to support organizational structural consolidations and business unit realignments by enhancing and leveraging back-office operations while maintaining clinical operational performance. Developed, coordinated and deployed HR policies, procedures and practices in support of national business initiatives projected to save billions of dollars over the next five years.



Professional Memberships: Member, International Franchise Association Board Member, National Association of Health Service Executives Society for Human Resource Management, National Member Society for Human Resource Management, Atlanta Chapter Member Society for Human Resource Management, Atlanta Chapter Certification Committee Member

PERSONAL INFORMATION Volunteer Work: Board Member, Volunteer Center of Collin County; Board Member, Dallas

Metropolitan YWCA; Mentor, Georgia 100; Alumna – Women of Color, Health Science and Technology •Member, Alpha Kappa Alpha Sorority, Inc. – Phi Phi Omega Chapter

Hobbies: Music

Art Collecting Reading

Family: Husband, Tommy White (USMC Retired); three children; three grandchildren IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Teri H. Fox GENERAL INFORMATION Name: Teri H. Fox Title: Senior Vice President, Franchise Operations - Microtel Inns & Suites Company: US Franchise Systems, Inc Address: 13 Corporate Square

Suite 250 Atlanta, GA,30329 Phone: 404-235-7440 Fax: 404-235-7465 Email: [email protected] Industry: Hotels & Motels IFA Member Category: Franchisor Area(s) of Expertise: Branding, Dealing with Under Performing Franchisees, Dispute Resolution,

Executive, Franchise Relations, Marketing, Operations, Public Relations, Training PROFESSIONAL EXPERIENCE Education: Bachelor of Science - Hotel Restaurant Travel Administration Current Employment: Oversee all support services for hotels within the brand Previous Employment: Days Inns of America Worldwide

Professional Memberships: Council of Hotel and Restaurant Trainers, American Society of Training & Development

PERSONAL INFORMATION Volunteer Work: Cystic Fibrosis Foundation, Ronald McDonald Charities, Alzheimers Association Hobbies: Reading, Golf, Landscaping IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Katharine Francis GENERAL INFORMATION Name: Katharine Francis Title: CEO Company: Safetynet4kids Address: 5540 Villa Lake Court Suwanee, GA,30024 Phone: 404-806-5870 Fax: 678-648-9844 Email: [email protected] Industry: Children’s Services IFA Member Category: Franchisor PROFESSIONAL EXPERIENCE Education: Valdosta State College (2 yrs) Current Employment: Started SafetyNet4kids in 2003 and built it into a successful business. In 2006 I

began franchising the company. I wear many hats as a new franchisor, but primarly serve in a capacity as the CEO/Chief Marketing Officer.

Previous Employment: 11 years in technology sales, started and built a successful retail business

Professional Memberships: Optimist Club - President IFA

PERSONAL INFORMATION Volunteer Work: Big Brother Big Sister, Optimist Club, Confirmation Guide Hobbies: Tennis, gardening, watersports Family: Wonderful husband and 2 great boys ages 12 & 2 IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Jennifer Frey GENERAL INFORMATION Name: Jennifer Frey Title: Marketing Associate Company: Owens Corning Address: One Owens Corning Parkway Toledo, OH,43659 Phone: 419-248-6856 Fax: 419-325-1856 Email: [email protected] Industry: Construction: Materials, Services IFA Member Category: Franchisor Area(s) of Expertise: Branding, Marketing PROFESSIONAL EXPERIENCE Education: BSBA in Marketing from Bowling Green State University Current Employment: Marketing for Owens Corning Franchising Previous Employment: Time Warner PERSONAL INFORMATION Volunteer Work: Fundraising for local animal shelter; Habitat for Humanity Family: Husband, Brian of 5 years & daughter Katelyn, 15 months IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Suzie Gonzales GENERAL INFORMATION Name: Suzie Gonzales Title: Director of Operations Company: HomeTask.com Address: 15200 52nd Ave. S. Suite 100 Seattle, WA,98188 Phone: 425-418-7947 Fax: 206-763-6883 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations PROFESSIONAL EXPERIENCE Education: BA in Psychology Current Employment: Director of Operations for HomeTask.com Previous Employment: Pharmaceutical Industry PERSONAL INFORMATION Volunteer Work: Tournament Coordinator for Golf Clubs Hobbies: Golf and Travel Family: Single IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Mary Goodrich GENERAL INFORMATION Name: Mary Goodrich Company: Vernon Goodrich, LLP Address: 3333 Lee Pkwy., Ste. 600 Dallas, TX,75219 Phone: 214-665-9445 Email: [email protected] IFA Member Category: Supplier PROFESSIONAL EXPERIENCE Education: B.B.A.,Baylor University; J.D.,University ofHouston



Deb Gordon GENERAL INFORMATION Name: Deb Gordon Title: Franchise Consultant Company: FranChoice Address: 3531 Plymouth Road Minntonka, MN,55305 Phone: 952-945-0216 Fax: 952-945-0217 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Consulting PROFESSIONAL EXPERIENCE Professional Memberships: TwinWest Chamber of Commerce International Franchise Association IFA INFORMATION I want to be a… Member of the WFC



Merle D. Griff, PhD GENERAL INFORMATION Name: Merle D. Griff, PhD Title: CEO Company: SarahCare Adult Day Care Services Address: 800 Market Avenue N

Suite 230 Canton, OH,44702 Phone: 330-454-3200 Fax: 330-454-6807 Email: [email protected] Industry: Senior Care IFA Member Category: Franchisor Area(s) of Expertise: Training, Communication skills PROFESSIONAL EXPERIENCE Education: PhD – Counseling Psychology, MS - Child Dev/Ch Care, BS - Psychology Current Employment: Founder and CEO of SarahCare Previous Employment: Exec Director - Nursing Home, Assisted Living; Therapist; Clinical researcher

Professional Memberships: National Adult Day Assoc;Assoc. of Homes & Serv. for Aging; Am Psych. Assoc; Boardroom (CEO women's group);Am. Psych. Assoc

PERSONAL INFORMATION Volunteer Work: Chair, NADSA: Family Services Board, Chamber of Commerce Committees;

Juvenile prison board Hobbies: Travel, reading, music, sailing Family: Husband of 37 years; 2 wonderful sons and a beautiful daughter-in-law






Valerie S. Gutierrez GENERAL INFORMATION Name: Valerie S. Gutierrez Title: Regional Developer Company: Booster Juice Address: 2250 Eldridge Parkway No. 312 Houston, TX, 77077 Phone: (407)310-5433 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisee PROFESSIONAL EXPERIENCE Education: Juris Doctor of Law, Bachelor of Arts Current Employment: Regional Developer of Booster Juice for metro Houston area Previous Employment: Law

Professional Memberships: Florida Bar, Orange County, FL Bar Association PERSONAL INFORMATION Family: Married 9 years with 4 children IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Rebecca Hadaway GENERAL INFORMATION Name: Rebecca Hadaway Title: Franchise Business Consultant Company: Sylvan Learning Center Address: 501 Newcastle Terrace McDonough, GA,30253 Phone: 678/641-7510 Fax: 678/583-5396 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations PROFESSIONAL EXPERIENCE Education: B.A. Biology Current Employment: Worked with Sylvan for 14 years, 9 of which I worked for a franchisee in Atlanta

and 5 of which I worked for corporate in a consulting position. This is a field position designed to consult with franchisees who have been in the business for at least a year. We collaborate to grow the franchisees business.




Lisa Hake GENERAL INFORMATION Name: Lisa Hake Title: Founder & Vice President Company: Sociale Make & Take Gourmet Address: 5001 Penn Ave. South Minneapolis, MN,55419 Phone: 612-723-8536 Email: [email protected] Industry: Food: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Branding, Marketing, Operations, Start-ups PROFESSIONAL EXPERIENCE Education: Undergrad in International Business - University of Nebraska-Lincoln MBA -

University of Minnesota, Carlson School of Management Current Employment: Founder and VP of Sociale Make & Take Gourmet - responsible for franchise

sales and operations, marketing, human resources and strategy Previous Employment: Marketing Manager at 3M, Operations at The Pillsbury Company IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Susan Hamilton GENERAL INFORMATION Name: Susan Hamilton Title: Director of Franchise Administration & Legal Affairs Company: CARSTAR Franchise Systems, Inc. Address: 8400 W. 110th Street

Suite 200 Overland Park, KS, 66210 Phone: 913-451-1294 Fax: 913-451-0135 Email: [email protected] Industry: Automotive Products and Services IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Winona State University, Winona, MN Bachelor of Science Degree 1988 Current Employment: 4/01 to Present Director of Franchise Administration and Legal Affairs.

Responsible for maintaining UFOC, state registrations and all Franchise Agreements and legal relationships.

Previous Employment: 3/93 to 4/01 Houlihan's Restaurants, Inc. Manager of Legal Affairs. Responsible

for Liquor Licensing, Corporate Records, Franchise Administration, Real Estate, Intellectual Property, and Litigation.



Kerin Haney GENERAL INFORMATION Name: Kerin Haney Title: Vice President Of Operations Company: Sport Clips Inc. Address: 110 Briarwood Georgetown, TX,78628 Phone: 512-635-3060 Fax: 512-869-0366 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Branding, Dealing with Under Performing Franchisees, Executive, Franchise

Relations, Franchise Sales, Human Resources, Marketing, Operations, Training, Turnarounds, Vendor Relationships

PROFESSIONAL EXPERIENCE Education: Hair Stylist and Educator for 20 plus years Current Employment: In charge of all the aspects of training and operations for our Franchise. Previous Employment: Been with Sport Clips for 20 years. PERSONAL INFORMATION Hobbies: Gardening & travel Family: Husband Alan B. Haney IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Kim Hanson GENERAL INFORMATION Name: Kim Hanson Title: V.P. of Franchise Support and Relations Company: LearningRx Franchise Corp Address: 5085 List Drive

Suite 200 Colorado Springs, CO, 80919 Phone: 719-955-6706 Fax: 719-522-0434 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisor Area(s) of Expertise: Executive, Franchise Relations, Marketing, Operations, Training PROFESSIONAL EXPERIENCE Education: I received a B.S. in Education from North Central University. Currently I am

working on my CFE certificate. Current Employment: Head of support and relations, training, development, executive board Previous Employment: Teacher, Childrens Minister, Drama Coach PERSONAL INFORMATION Volunteer Work: I traveled to third world countries to help orphanages, speak to business leaders,

lead small groups and ministries with women and teens, and volunteer in schools.

Hobbies: Traveling, shopping, knitting, scrapbooking, entertaning Family: Married with four kids IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to

Women in Franchising, Mentee seeking a Mentor in Franchising



Liberty Harper GENERAL INFORMATION Name: Liberty Harper Title: Founder Company: Liberty Fitness Address: 1701 Directors Blvd

Ste 110 Austin, TX,78744 Phone: 512-623-3660 Fax: 512-623-3661 Email: [email protected] Industry: Fitness IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Franchise Relations, Franchise Sales,

Marketing, Training, Vendor Relationships PROFESSIONAL EXPERIENCE Education: Kinesiology and Foods & Nutrition major in college, started in fitness at 17 and

in franchising at 18 (am currently 26) - First Curves franchise in California in 1998, started own fitness club in 2001, franchised end of 2002. Sold company in 2004.

Current Employment: Founder and Director of Training for Liberty Fitness Holdings, LLC although I

participate in all things Franchise Services and some Operations Previous Employment: Fitness clubs, hair salon, tanning salon, videography studio

Professional Memberships: IHRSA, IDEA, ACE PERSONAL INFORMATION Volunteer Work: American Heart Association, various organizations where running races are

concerned Hobbies: Running, dancing, singing, acting



Family: Husband Josh IFA INFORMATION IFA Committee(s) Served: WFC 1 year I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising



Rosemarie Hartnett GENERAL INFORMATION Name: Rosemarie Hartnett Title: Vice President Company: Abrakadoodle, Inc. Address: 1800 Robert Fulton Drive

Suite 205 Reston, VA,20191 Phone: 703-860-6570 Fax: 703-860-6574 Email: [email protected] Industry: Children’s Services IFA Member Category: Franchisor Area(s) of Expertise: Branding, Dealing with Under Performing Franchisees, Dispute Resolution,

Executive, Franchise Relations, Franchise Sales, International, Legal, Marketing, Operations, Start-ups, Technology Solutions, Training, Vendor Relationships

PROFESSIONAL EXPERIENCE Education: B.A. Sociology & Psychology Current Employment: Co-Founder & Vice President of Abrakadoodle, Inc. Oversee the Operations,

training and support for the company. Previous Employment: ECW Corporation/Computertots

Professional Memberships: Capital Area Franchise Association, Board of Directors IFA Women's Franchise Committee Member, IFA Women's Franchise Network Chair

PERSONAL INFORMATION Hobbies: Gardening Family: Husband Thomas and 3 children



IFA INFORMATION IFA Committee(s) Served: IFA Women's Franchise Committe/2003-Present, IFA Glomak Marketing/2001-

2002 IFA Convention/Conference Presentations:

IFA/International Seminar/1999/Operating a Successful International Support System

I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising



Kathy Hill GENERAL INFORMATION Name: Kathy Hill Title: Licensed Franchise Advisor Company: The Entrepreneur Authority Address: P. O. Box 150 League City, TX, 77574-0150 Phone: 281.455.2710 Fax: 281.334.7265 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: B.S., Texas A&M-Commerce Current Employment: Kathy joined The Entrepreneur Authority in September, 2004, as a Licensed

Franchise Advisor. Kathy locates people interested in starting their own business and works with them on a consultative basis to determine concepts that are the best fit based on their lifestyle, interests, skill sets, and goals. This service is complimentary for her candidates. She has built business partnerships with professionals who can assist her candidates during their new business start up and long term success. Kathy offers free educational workshops on franchising for those interested in learning more about the franchise industry.

Previous Employment: Prior to joining The Entrepreneur Authority, Kathy developed and grew an

independent sales venture into a multi-million dollar business. As a result, she received national recognition and numerous awards for sales and business development.

Professional Memberships: The Professional Group, eWomen Network, ABWA SEEN, Women's Chamber of Commerce



PERSONAL INFORMATION Volunteer Work: Kathy is a Master Teacher for the High School ministry program at her church.

She volunteers in various job ministry programs in the Houston community. Hobbies: Her hobbies include cooking, gardening, antiquing, and decorating. Family: Kathy's family includes her husband, Alan, and daughter, Kaitlin, a senior in high

school. IFA INFORMATION I want to be a… Member of the WFC



Randy Hove GENERAL INFORMATION Name: Randy Hove Title: Partner Company: FranNet Address: 312 Westport Plaza

Suite 216 St. Louis, MO, 63146 Phone: 314-439-9933 Fax: 314-878-0057 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Branding, Dealing with Under Performing Franchisees, Franchise Relations,

Franchise Sales, Start-ups PROFESSIONAL EXPERIENCE Education: BS Business Administration Current Employment: FranNet -The Franchise Connection Franchise Consultant- Help individuals find

the right business that fits the clients skills and goals. Previous Employment: Medicine Shoppe International, International Dairy Queen IFA INFORMATION I want to be a… Mentor to Women in Franchising



Joanne Hoyer GENERAL INFORMATION Name: Joanne Hoyer Title: Development Manager Company: Saladworks, Inc Address: Eight Tower Bridge

161 Washington Street, Suite 225 Conshohocken, PA,19428 Phone: 610/825-3080 Fax: 610/825-3280 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Legal, Operations, Training, Franchise Development, Real

Estate PROFESSIONAL EXPERIENCE Education: Kutztown University, BSBA

Drexel University, MBA Current Employment: Assist franchisees from signing of the franchise agreement to store opening Previous Employment: Rita's Water Ice Franchise Corp. Began working with the company at one unit

and was involved in all facets of the organization as it grew to over 340 locations.

Professional Memberships: International Council of Shopping Centers



Judy Irwin GENERAL INFORMATION Name: Judy Irwin Title: Vice President HR & Training Company: Golden Corral Corporation Address: 5151 Glenwood Avenue Raleigh, NC,27612 Phone: 919/781-9310 Fax: 919/881-4577 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Executive, Human Resources PROFESSIONAL EXPERIENCE Education: UNC Executive Management Program East Carolina University Current Employment: Vice President, Human Resources & Training, Golden Corral Corporation-

family dining restaurant chain headquartered in Raleigh, North Carolina. 2005 recipent of the National Restaurant Association Education Foundation Spirit Award.

Previous Employment: Data General Corporation

Professional Memberships: Women's Foodservice Forum, CHART NCRA HEF board member PERSONAL INFORMATION Volunteer Work: Advisory Board United Way Hobbies: singing, fishing, shopping Family: married, 1 son and 1 daughter






Vickie L. Irwin GENERAL INFORMATION Name: Vickie L. Irwin Title: Director of Franchising Company: Mattress Firm Address: 5815 Gulf Freeway Houston, TX,77023 Phone: 713-655-2933 Fax: 713-921-4053 Email: [email protected] Industry: Retail Stores: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance PROFESSIONAL EXPERIENCE Education: BBA Accounting Oglethorpe University, Atlanta GA Current Employment: Develop and maintain our franchise program; Develop new business concepts Previous Employment: CFO Mattress Firm

Professional Memberships: Certified Public Accounatant-GA Member of the Americam Institute of CPA PERSONAL INFORMATION Volunteer Work: GA Parent Teacher Association, Various programs through Delta Sigma Theta

Public Service Sorority Hobbies: Music, Reading, Dancing Family: 2 Daughters IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Jodi Jacobs GENERAL INFORMATION Name: Jodi Jacobs Title: Director of Training and Education Company: KnowledgePoints Address: 10220 SW Greenburg Rd.

Suite 201 Portland, OR, 97223 Phone: 503-943-3012 Fax: 503-943-3001 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Operations, Training, Curriculum

Development PROFESSIONAL EXPERIENCE Education: B.S. Elementary Education-Northern Arizona University Current Employment: KnowledgePoints

Director of Training and Education Manage Training and Education Department Oversee Quality Control Develop new curriculum programs research and development

Previous Employment: Owner/Partner The Learning Ladder-An afterschool diagnostic and prescriptive

tutoring center



PERSONAL INFORMATION Volunteer Work: March of Dimes

Big Brothers Big Sisters Las Dedicadas

Hobbies: Movies

hiking walking reading

Family: Husband of 12 years - Dennis

Jenna - 5 Jamie – 2




Tracey Jacobs GENERAL INFORMATION Name: Tracey Jacobs Title: Franchise Relations Company: Outdoor Connection Address: 424 Neosho Burlington, KS,66839 Phone: 620-364-5500 Fax: 620-364-5563 Email: [email protected] Industry: Travel Agents IFA Member Category: Franchisor Area(s) of Expertise: Dispute Resolution, Franchise Relations, Franchise Sales, Human Resources,

Operations, Technology Solutions, Training PROFESSIONAL EXPERIENCE Education: Associates Degree Current Employment: Franchise Relations Director for Outdoor Connection, Inc. since 1999.

Responsibilites include all types of franchise communications between franchisor and franchisees.

Previous Employment: Asst. manager in pizza franchise chain. PERSONAL INFORMATION Family: Daughter – Alyssa IFA INFORMATION I want to be a… Member of the WFC



Carey Jernigan GENERAL INFORMATION Name: Carey Jernigan Title: Vice President Company: re:group brand communications Address: 213 West Liberty

Suite 100 Ann Arbor, MI,48104 Phone: 734.327.6630 Fax: 734.327.6636 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Supplier Area(s) of Expertise: Board Managment, Branding, Executive, Franchise Relations, Marketing, Internal

Communications PROFESSIONAL EXPERIENCE Education: BFA, Eastern Michigan University Postgraduate study in Legal and Finance Current Employment: Currently responsible for operations and business development. Joined the

company in 1999 and became a principal in 2001. Previous Employment: Formerly, Sr. VP Administration for Ross Roy Communications (Now part of

Omnicom) and Sr. VP of Group 243 inc.

Professional Memberships: IFA, AAAA (American Association of Advertising Agencies) AAF (American Advertising Federation)

PERSONAL INFORMATION Volunteer Work: Red Cross, Arbor Hospice,Washtenaw Community College, March of Dimes Hobbies: Gardening, walking, glassblowing



IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising



Lauren Vavrik Johnson GENERAL INFORMATION Name: Lauren Vavrik Johnson Title: Vice President, Franchise Development Company: Maui Wowi Hawaiian Address: 5445 DTC Parkway

Suite 1050 Greenwood Village, CO,80111 Phone: 303-865-3213 Email: 303-865-3213 IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Georgia Jones GENERAL INFORMATION Name: Georgia Jones Title: Vice President of Alliance Programs Company: CM IT Solutions Address: 1701 Directors Blvd

Suite 300 Austin, TX, 78744 Phone: 512.692.3710 Fax: 512.692.3711 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Executive, Operations, Start-ups, Technology Solutions, Training, Vendor

Relationships PROFESSIONAL EXPERIENCE Education: BA University of Texas 1973, CFE – 2006 Current Employment: Currently, VP of Alliance Programs. Founder, CM IT Solutions (formerly

Computer Moms) Previous Employment: United States Senate, Washington, D.C. PERSONAL INFORMATION Volunteer Work: Sustainer, Jr League of Austin Hobbies: Reading, walking, tennis Family: Married, 1 son




2004, Panel Discussion Presenter (Franchise Services)

I want to be a… Member of the WFC



Alicia Kabiri GENERAL INFORMATION Name: Alicia Kabiri Title: Vice President, Legal Company: Cendant Hotel Group Address: 1 Sylvan Way Parsippany, NJ, 07054 Phone: 973/496-7312 Fax: 973/496-5915 Email: [email protected] Industry: Hotels & Motels IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: BA: English and Spanish, James Madison University, JD: Syracuse University, LLM,

Securities and Financial Regulation, Georgetown Law School Current Employment: Cendant Hotel Group: Vice President, Legal. In charge of all legal matters

concerning the Wyndham brand and the Cendant hotel management company Previous Employment: Interstate Hotels & Resorts: Vice President, Assistant General Counsel.

Responsible for legal matters concerning management company and corporate housing company, as well as public company issues/filings

Professional Memberships: ABA, ACCA PERSONAL INFORMATION Family: Married, 2 children IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Alice Kelly GENERAL INFORMATION Name: Alice Kelly Title: Attorney Company: DLA Piper Rudnick Gray Cary US LLP Address: 203 N. LaSalle Street, Suite 1900 Chicago, IL,60601 Phone: 312 368 7914 Fax: 312 236 7516 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: J.D., St. Louis University 1996 B.A., St. Louis University 1992 Current Employment: I am an attorney in the franchise litigation practice group. I represent franchise

clients in federal and state courts and alternative dispute resolution forums throughout the United States. I regularly represent franchisors in actions involving claims for trademark infringement, encroachment, breach of contract, fraud, unfair competition, violation of dealership laws and other issues. Much of my practice involves dealing with franchisee termination issues and the enforcement of post-termination covenants. I also devotes a significant portion of my practice to pro bono matters, including representing children in delinquency and expungement proceedings, guardianships and juvenile immigration cases. From 2005-2006, I acted as the manager of the Chicago Office's Signature Pro Bono Project on Juvenile Justice.




Patty Kessler GENERAL INFORMATION Name: Patty Kessler Title: Vice President - Franchise Compliance Company: Regis Corp Address: 7201 Metro Boulevard Minneapolis, MN, 55439 Phone: 952-947-7391 Fax: 952-995-3402 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Acquisitions, Dispute Resolution, Franchise Relations, Franchise Sales, Legal PROFESSIONAL EXPERIENCE Education: Paralegal Degree Current Employment: I have been at CBDI for 8 plus years and have worked in a variety of aspects of

the business. I have a well rounded knowledge of how the system works and the chain's history. Most recently, I have designed and developed our customized POS and redesigned our website. I have continued responsibilty for our POS (including chain wide implementation, continued development and training for all users), new product identification, database management, reporting and pricing.




Teresa Kinney GENERAL INFORMATION Name: Teresa Kinney Title: Director Corporate Projects Company: Cookies by Design, Inc. Address: 1865 Summit Avenue Suite 605 Plano, TX, 75044 Phone: 972.398.9536 Fax: 972.398.9542 Email: [email protected] Industry: Food: Baked Goods/Donuts/Pastries IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Human Resources, Operations, Technology Solutions,

Training PROFESSIONAL EXPERIENCE Education: BA – Texas Tech University Current Employment: I have been at CBDI for 8 plus years and have worked in a variety of aspects of

the business. I have a well rounded knowledge of how the system works and the chain's history. Most recently, I have designed and developed our customized POS and redesigned

Previous Employment: Thompson & Knight - Legal Secretary / Assistant(Franchise Law) PERSONAL INFORMATION Hobbies: Crafts, Reading, Cooking Family: Married; two step sons IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Kim Klee GENERAL INFORMATION Name: Kim Klee Title: Franchise Assistant Company: Sbarro, Inc Address: 401 Broadhollow Rd Melville, NY, 11747 Phone: 631-715-4148 Fax: Email: [email protected] Industry: Food: Pizza IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Legal



Rebecca Kollmann GENERAL INFORMATION Name: Rebecca Kollmann Title: Director of Marketing Company: AIA Corporation Address: 800 Winneconne Ave Neenah, WI,54956 Phone: 800-460-7836 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Franchisor Area(s) of Expertise: Marketing PROFESSIONAL EXPERIENCE Education: MBA in Marketing -- University of Wisconsin Current Employment: Director of Marketing -- oversee marketing, marketing services, art services and

events planning areas within corporation. Previous Employment: 4imprint -- Marketing and Account Management positions

Professional Memberships: American Marketing Association PERSONAL INFORMATION Volunteer Work: Publicity Chairperson for Oshkosh Youth Baseball Association Hobbies: Exercise, boating, camping, softball, gardening, cooking and writing. Family: Husband (Dan) and daughters (Justine and Emily) IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Leslie Kuban GENERAL INFORMATION Name: Leslie Kuban Title: Franchise Broker Company: FranNet of Atlanta Address: 5555 Glenridge Connector, Suite 200 Atlanta, GA,30342 Phone: 770-579-3726 Fax: 770-804-2021 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Sales, Marketing, Training PROFESSIONAL EXPERIENCE Education: BA in Communications from Vanderbilt University Current Employment: Co-founder and owner of the Atlanta office of FranNet since 1999. Previous Employment: Managing partner of a Mail Boxes Etc. franchise in Atlanta, GA.

Professional Memberships: VP of Membership for the Atlanta chapter of the Association of Career Professionals International; Director of Individual Development for the Atlanta Junior Chamber of Commerce; Toastmasters; Georgia Association of Real Estate Investors.

PERSONAL INFORMATION Volunteer Work: Leslie facilitates CASH FLOW 101 games for the Atlanta Junior Chamber of

Commerce, and Dress for Success. She has volunteered with Literacy Volunteers of Atlanta and the Atlanta Humane Society.

Hobbies: Latin dancing, knitting, reading personal development literature, independent

films, cooking and entertaining, outdoor activities of many kinds.



Family: Leslie has lived in Atlanta since 1982 and enjoys a close relationship with her immediate family still residing in Marietta, GA




Kate LaMare GENERAL INFORMATION Name: Kate LaMare Title: Owner Company: PostalAnnex+ 193 Address: 19210 SW Martinazzi Ave Tualatin, OR,97062 Phone: 503/956-6570 Fax: 503/692-1826 Email: [email protected] Industry: Package Preparation/Shipment IFA Member Category: Franchisee Area(s) of Expertise: Accounting and Finance, Executive, Human Resources, Technology Solutions PROFESSIONAL EXPERIENCE Education: BS in Finance, Mircrosoft MSCE and MCP certifications Current Employment: Owner of two Postal Annex franchises in the Portland,Oregon area. Previous Employment: Director of Accounting and Information Systems for 9 years with the Postal

Annex Corporate Office.

Professional Memberships: Tualatin Chamber of Commerece Tigard Chamber of Commerece PERSONAL INFORMATION Hobbies: Travel, Photography IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Elana Lancit GENERAL INFORMATION Name: Elana Lancit Title: President Company: Sweet Beginnings Event Planners and Décor Address: 2607 McBain Avenue Vancouver, BC, V6L 2C7 Phone: 604/738-9552 Fax: 604/876-6460 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Human Resources, Marketing, Operations, Start-ups, Training PROFESSIONAL EXPERIENCE Current Employment: sales, marketing, training, meeting with vendors and clients, trade shows Professional Memberships: Canadian Special Events Society, American Bridal Association PERSONAL INFORMATION Volunteer Work: Hadazzah - women's organization helping families Hobbies: movies, walking, reading Family: husband and 2 kids IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Careyann Larson GENERAL INFORMATION Name: Careyann Larson Title: Franchise Development Manager Company: Handyman Matters Address: 12567 W Cedar Drive

Ste. 250 Lakewood, CO, 80228 Phone: 888.448.3451 Fax: 303.942.5993 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales IFA INFORMATION I want to be a… Member of the WFC



Claudia K. Levitas GENERAL INFORMATION Name: Claudia K. Levitas Title: Senior Vice President & General Counsel Company: Huddle House, Inc. Address: 2969 E. Ponce de Leon Ave. Decatur, GA,30030 Phone: 404-377-5700 Fax: 404-687-0834 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Board Managment, Franchise Relations, Human Resources, Legal PROFESSIONAL EXPERIENCE Education: JD Current Employment: Oversee legal department and human resources department Previous Employment: Law Firm: Ginsburg, Feldman & Bress PERSONAL INFORMATION Family: Married with 2 children IFA INFORMATION I want to be a… Member of the WFC



Soo Kong Lim GENERAL INFORMATION Name: Soo Kong Lim Title: President Company: FranNet Asia Pacific Address: 31 North Second Street, Suite 370 San Jose, CA, 95113 Phone: 408/298-6783 Fax: 408/298-6786 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Board Managment, Branding, Franchise Sales, International, international

franchise sales and development (Asia) PROFESSIONAL EXPERIENCE Education: M.A. ( International Relations) B.A. ( Japanese Language and Literature) Current Employment: President, FranNet Asia Pacific. I started FranNet Asia Pacific in July 2003. Today

we have offices in Malaysia/Singapore and Shanghai. Our focus includes assisting franchisors from the US who are interested to expand to Asia find the right master franchisees in these countries. We have a proven track record of helping several US franchisors find successful master franchise partnerships in Asia. We bridge the cultural, economic and language gap for U.S. franchisors and their prospective partners in Asia. I travel frequently to Malaysia, Singapore, China, Japan and Hong Kong to promote US franchisors. A key part of my responsibilities include mentoring the Managing Directors of the Frannet offices in Asia.

Previous Employment: CEO, EURORSCG Malaysia. Prior to FranNet, I was the CEO of EURO RSCG in

Malaysia. EURO RSCG is a global advertising company headquartered in New York. My work experience included frequent travel within numerous countries in Asia Pacific.



PERSONAL INFORMATION Volunteer Work: SCORE Business Advisor Hobbies: travel, reading, hiking, cooking Family: husband, 2 children IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Rebecca Innes Long GENERAL INFORMATION Name: Rebecca Innes Long Title: Manager, Legal Franchise Administration Company: Snap-on Incorporated Address: 3633 Sutherland Road Shaker Heights, OH, 44122 Phone: 800-786-6600, ext. 4862 Fax: 262-656-4662 Email: [email protected] Industry: Tools & Hardware IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Legal, Compliance and registration PROFESSIONAL EXPERIENCE Education: Associates Degree, Paralegal certification Current Employment: 25 years of progressive experience in franchise compliance,regulatory matters

and default/termination matters. Establish and maintain system for handling issues that arise with respsect to implementation and administration of Franchise Program. Ensure compliance with all applicable statutes and regulations. UFOC preparation and filings. Oversee the administration of the dealer warning and default process. Responsible for termination requests, including file review, due diligence, claim evaluations and drafting of notices.

Previous Employment: Chemical Abstracts Services - Columbus, OH Rudnick & Wolfe - Chicago, IL

Wendy's International, Inc. - Dublin, OH PERSONAL INFORMATION Hobbies: Sailing, skiing, cycling, piano Family: Husband – Dave IFA INFORMATION I want to be a… Member of the WFC



Ruth Lundquist GENERAL INFORMATION Name: Ruth Lundquist Title: Co-Founder Company: Let's Dish! Address: 12204 Nicollet Avenue South Burnsville, MN,55337 Phone: 952-767-3474 Fax: 952-767-3400 Industry: Retail Stores: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Executive PROFESSIONAL EXPERIENCE Education: BA, University of MN, Duluth

MBA coursework underway, University of St. Thomas Current Employment: Co-founded one of the first retail meal preparation concepts in the country.

Responsible for strategic direction and growth of both company and franchise stores.

Previous Employment: Director, Client Services. PROSAR Inc.

Professional Memberships: Women's Foodservice Forum PERSONAL INFORMATION Volunteer Work: City of Savage, Parks, Recreation, and Natural Resources Board Hobbies: Running. Reading. Travel. Family: Husband, Scott. Daughters, Isabel and Vivian.






Julie Lusthaus GENERAL INFORMATION Name: Julie Lusthaus Title: Senior Attorney Company: Einbinder & Dunn, LLP Address: 104 W. 40th Street New York, NY,10018 Phone: 212-391-9500 Fax: 212-391-9025 Email: [email protected] IFA Member Category: Supplier IFA INFORMATION I want to be a… Member of the WFC



Jean Lyles GENERAL INFORMATION Name: Jean Lyles Title: Market Manager Company: Baskin-Robbins Address: 4094 Majestic Lane #326 Fairfax, VA, 22033 Phone: (703) 328-8683 Fax: (703) 860-5644 Email: [email protected] Industry: Food: Ice Cream/Yogurt IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Franchise Relations, Franchise Sales,

Operations PROFESSIONAL EXPERIENCE Current Employment: Franchise services supporting Mid-Atlantic Baskin-Robbins franchisees, sale

growth, profitability and financial analysis. IFA INFORMATION I want to be a… Member of the WFC



Patricia L. MacFarland GENERAL INFORMATION Name: Patricia L. MacFarland Title: CFO Company: Volvo Construction Equipment Rents, Inc. Address: One Volvo Dr. Asheville, NC, 28803 Phone: 828-650-2000 Fax: 828-650-2004 Email: [email protected] Industry: Rental: Equipment & Supplies IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance PROFESSIONAL EXPERIENCE Education: BBA, Chartered Accountant, Project Management Professional Current Employment: CFO since 10/2002 Previous Employment: Chief Project Manager - Volvo Motor Graders; IT Manager - Same IFA INFORMATION I want to be a… None of the Above



Eunice Machado GENERAL INFORMATION Name: Eunice Machado Title: Lawyer Company: Cassels Brock & Blackwell LLP Address: Suite 2100 - 40 King Street West Toronto, ON, M5H 3C2

Phone: 416-869-5774 Fax: 416-644-9336 Email: [email protected] Industry: Laundry & Dry Cleaning IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Honors Bachelor of Arts (with distinction); J.D. Current Employment: Lawyer at Cassels Brock & Blackwell LLP specializing in franchise law

Professional Memberships: Canadian Franchise Association; Canadian Bar Association; Ontario Bar Association; The Advocates' Society; Federation of Portuguese-Canadian Business and Professionals, Director; Portuguese Canadian Lawyers Association, Director

PERSONAL INFORMATION Volunteer Work: I volunteer extensively in the Portuguese community in Toronto. I am

particularly involved in assisting to raise money for scholarships and mentoring at risk youth.

IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC event, Mentor to




Jennifer A. Magyar GENERAL INFORMATION Name: Jennifer A. Magyar Title: Attorney/Transfers Manager Company: Doctor's Associates Inc. ("SUBWAY") Address: 325 Bic Drive Milford, CT, 06460 Phone: 203-877-4281 ext. 1477 Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: University of Connecticut, B.A. 1982 Western New England College School of

Law J.D. 1985 Current Employment: Employed by Doctor's Associates Inc. since 1989. Previous Employment: Superior Court - State of Connecticut -Temporary Asst. Clerk

Professional Memberships: Admitted CT, NY, & DC Bars. IFA INFORMATION I want to be a… Member of the WFC



Debra Maher GENERAL INFORMATION Name: Debra Maher Title: Director - Franchise Development Company: Midas International Corporation Address: 1300 Arlington Heights Road Itasca, IL,60143 Phone: 630-438-3020 Fax: 630-438-3700 Email: [email protected] Industry: Automotive Products and Services IFA Member Category: Franchisor Area(s) of Expertise: Executive, Franchise Sales PROFESSIONAL EXPERIENCE Education: College; CFE Current Employment: Midas International Corporation, Director, Franchise Development - manage

franchise recruitment department with 2 franchise sales reps and 3 admin. support staff memebers.

Previous Employment: Metromedia Restaurant Group franchisor of Bennigan's, Ponderosa, Bonanza and

Steak & Ale Restaurants. IFA INFORMATION I want to be a… Member of the WFC



Christine Marr GENERAL INFORMATION Name: Christine Marr Title: Principal Company: NorthStar Advisory Address: 2238 Port Carlisle Place Newport Beach, CA,92660 Phone: 949-706-7372 Fax: 949-706-7381 Email: [email protected] Industry: Real Estate Services IFA Member Category: Supplier Area(s) of Expertise: selection and Negotiations PROFESSIONAL EXPERIENCE Education: BS in Finance Current Employment: Assist frachisees with locating and negotiating Letters of intent/leases for stores. Previous Employment: CBRE Commercial Real Estate

Professional Memberships: ICSC PERSONAL INFORMATION Volunteer Work: Jr. League Hobbies: cooking & shopping Family: Husband Tom and Daughter Maggie 15 months IFA INFORMATION IFA Committee(s) Served: Member of the WFC



Angela Martin GENERAL INFORMATION Name: Angela Martin Title: Marketing Manager Company: Valassis Address: 19975 Victor Parkway Livonia, MI,481852 Phone: 734-591-4932 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Supplier Area(s) of Expertise: Branding, Franchise Relations, Marketing, Vendor Relationships PROFESSIONAL EXPERIENCE Education: Mary Baldwin College-BA Marketing Comm; Virginia Western Community

College-AAS Business Management Current Employment: Strategic marketing for food service Previous Employment: Domino's Pizza-Sr. Marketing Manager, H&R Block-National Franchise Marketing

Manager, Waldenbooks-Marketing, Hop-In Conv. Stores-Marketing Manager PERSONAL INFORMATION Volunteer Work: Gift of Sight Internatinal Mission; Breast Cancer 3-Day; Make-a-Wish Hobbies: Gardening, Cooking, Reading and Travel IFA INFORMATION I want to be a… Member of the WFC



Joyce Mazero GENERAL INFORMATION Name: Joyce Mazero Title: Partner Company: Haynes & Boone, LLP Address: 901 Main Street Dallas, TX,75202 Phone: 214-651-5336 Fax: 214-200-0855 Email: [email protected] Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: J.D., St Mary's University, 1979 Current Employment: Ms. Mazero is a partner and practice group leader for Haynes & Boone’s

Franchise and Distribution Group and Restaurant and Foodservice Industries Practice Group.

Professional Memberships: ABA Forum on Franchising Womens Franchise & Distribution Forum (Chair) Womens Foodservice Forum (Board member)

IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events



Sheila McCann GENERAL INFORMATION Name: Sheila McCann Title: President Company: House of Bread Address: 858 Higuera St. San Luis Obispo, CA, 93401 Phone: 805.801.4853 Email: [email protected] Industry: Food: Baked Goods/Donuts/Pastries IFA Member Category: Franchisor Area(s) of Expertise: Executive PROFESSIONAL EXPERIENCE Education: Law Degree University of San Diego; Business degree Harvard; Political Science

degree Montana State University Current Employment: Founder and President that is involved in all aspects of the business from

operations to sales. Previous Employment: Lawyer

Professional Memberships: California Bar Association; Chamber of Commerce San Luis Obispo PERSONAL INFORMATION Volunteer Work: I was a public defender for six years, which completed my volunteer

requirements for my lifetime Hobbies: I love all sports from triathlons, snow boarding to soccer. Family: Husband and various animals. IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Lynette McKee, CFE GENERAL INFORMATION Name: Lynette McKee, CFE Title: Vice President of Franchising Company: Dunkin' Brands, Inc. Address: 130 Royall Street Canton, MA, 02021 Phone: 781-737-5244 Fax: 781-737-6244 Email: [email protected] Industry: Food: Baked Goods/Donuts/Pastries IFA Member Category: Franchisor Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: B.S. George Peabody College of Vanderbilt University Current Employment: Dunkin' Brands: leader of the franchising team - growing the brands nationwide

with approximately 700 units per year. Previous Employment: Burger King, Metromedia Restaurant Group, Earl of Sandwich

Professional Memberships: Women's Foodservice Forum, Women's Franchise and Distribution Forum PERSONAL INFORMATION Volunteer Work: IFA Women's Committee, WFF Diversity Committee Hobbies: Sports



IFA INFORMATION IFA Committee(s) Served: Women's Committee - 2000-2006 Minority Committee - 2004 - 2006 ICFE

Board of Director 2004-2006 IFA Convention/Conference Presentations:

2006 CFE program - Diversity Bootcamp




Peggy McLean GENERAL INFORMATION Name: Peggy McLean Title: Senior Paralegal Company: Dorsey and Whitney LLP Address: 1420 Fifth Avenue

Suite 3400 Seattle, WA, 98101 Phone: 206-903-2361 Fax: 206-903-8820 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Lane Community College, A/S 1983 Current Employment: Peggy has been a Senior Paralegal with the law firm of Dorsey and Whitney LLP

since June 2001. She assists the firm's franchisor clients with their franchise registration matters.

Previous Employment: Peggy has over 15 years' experience as a franchise registration paralegal, and

brings to the Dorsey franchise team an intimate knowledge of the franchise registration rules and the unwritten policies and preferences of state regulators.

IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising



Michelle Mergen GENERAL INFORMATION Name: Michelle Mergen Title: Paralegal Company: Carlson Hotels Worldwide Address: 701 Carlson Parkway

MS 8256 Minnetonka, MN, 55305 Phone: 763-212-1528 Fax: 763-212-1080 Email: [email protected] Industry: Hotels & Motels IFA Member Category: Franchisor IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Diane Miller GENERAL INFORMATION Name: Diane Miller Title: Vice President of Business Development Company: Guidant Financial Group Address: 827 N. Kachina Circle Mesa, AZ, 85203 Phone: 480-833-6166 Fax: 480-464-5430 Email: [email protected] Industry: Financial Services IFA Member Category: Franchisor PROFESSIONAL EXPERIENCE Current Employment: I work with our team of Regional Marketing Directors to build relationships and

promote Guidant as a business partner with Franchisors, Consultants and Business Brokers.

Previous Employment: Co-owner of a direct mail advertising franchise and later, co-owner of Tom

Miller & Associates, which became Sunbelt Franchise Sales. Worked as Business Development Manager with BeneTrends, Inc.




Courtney Minor GENERAL INFORMATION Name: Courtney Minor Title: Director of Franchise Development Company: Gold's Gym Franchising Address: 125 E. John Carpenter Freeway

Suite 1300 Irving, TX, 75062 Phone: 214-296-5035 Fax: 214-296-5066 Email: [email protected] Industry: Fitness IFA Member Category: Franchisor Area(s) of Expertise: Branding, Executive, Franchise Relations, Franchise Sales, Marketing, Public

Relations, Training, Vendor Relationships PROFESSIONAL EXPERIENCE Education: Univeristy of Southern California - Business Administration Major and

concentration in The Entrepreneur Program Current Employment: Created from scratch and launched recruitment and development department

for Gold's Gym Franchising. Responsible for recruiting, qualifying, and selling franchises for the largest co-ed gym chain in the world.

Previous Employment: The Rose Group Public Relations - spearheaded several accounts in the

advertising and entertainment industry.

Professional Memberships: Board member and Treasurer of Women in Gold's Gym Board Member of Monty Hall/Cedar Sinai tournament for children with diabetes



PERSONAL INFORMATION Volunteer Work: Fundraiser, Program Director, and auction manager for several charities

including: American Diabetes Association, Special Olympics, H.E.L.P Group, Anthony Robbins events.

Hobbies: running, yoga, cooking, entertaining, networking events, working out, roller

blading, learning new things. IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Suzanne Mitchell GENERAL INFORMATION Name: Suzanne Mitchell Title: Marketing Manager - Basement Finishing System Company: Owens Corning Address: One Owens Corning Parkway Toledo, OH, 43659 Phone: 419.248.6255 Fax: 419.325.1255 Email: [email protected] Industry: Construction: Materials, Services IFA Member Category: Franchisor Area(s) of Expertise: Branding, Marketing, Public Relations PROFESSIONAL EXPERIENCE Education: Penn State - B.A English Current Employment: Oversee Basement Finishing System marketing strategy and plan, franchise

communications, public relations and agency relationships. Assist in lead generation strategies for franchises.

Previous Employment: Past roles with Owens Corning include Public Relations, Corporate

Communications, Internal/Employee Communications, Sales and Product Quality.

PERSONAL INFORMATION Volunteer Work: Tutor children in reading; Habitat for Humanity Hobbies: Running, biking, cooking Family: Husband and three dogs IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Jodie G. Moore GENERAL INFORMATION Name: Jodie G. Moore Title: Franchise Development Director Company: Armstrong McCall Address: 6505 Burleson Rd Austin, TX, 78744 Phone: 512-448-7620 Fax: 866-651-1148 Email: [email protected] Industry: Hair Salons & Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Dispute Resolution, Franchise

Relations, Franchise Sales, Re-Starting/Re-Developing Stagnant Systems PROFESSIONAL EXPERIENCE Education: Bachelors of Science

University of Vermont Consumer Economics Graduated Top 10% of Department 1995

Current Employment: Started working for Armstrong McCall as an Executive Assistant and a Franchise

Administrator in January 1999. From December 2001 to August 2005, served as Franchise Systems Manager. Since August 2005, served as Director of Franchise Development.

Previous Employment: Started working after settling in Texas after college as a Client Rep & Event

Planner for the Waiting List Practice, a practice management firm for chiropractors from June 1996 into December 1998.

PERSONAL INFORMATION Volunteer Work: Hospice Austin Hobbies: Mountain Biking



Family: Engaged to gentleman with 16 year old son IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentee seeking

a Mentor in Franchising



Doreen Morgan GENERAL INFORMATION Name: Doreen Morgan Title: Senior Broker - Franchise Division Company: Sunbelt Business Advisors Address: 4470 Chamblee Dunwoody Road

Suite 445 Atlanta, GA, 30338 Phone: (770) 936-9099 Fax: (770) 936-0405 Email: [email protected] Industry: Business Brokers IFA Member Category: Supplier Area(s) of Expertise: Acquisitions, Dealing with Under Performing Franchisees, Franchise Sales,

Marketing, Operations, Training PROFESSIONAL EXPERIENCE Current Employment: Provide franchisors and franchisees with advice, guidance and assistance with

growth and exit strategies. Match prospective franchise candidates with the right franchise concept for their needs

Previous Employment: Franchise Development Manager - Mrs. Fields Famous Brands

Professional Memberships: Member of the IBBA (International Business Brokers Association) PERSONAL INFORMATION Hobbies: Hiking, Backpacking, Inline Skating, Cooking, Sudoku and Yoga Instructor Family: Husband - Steve Morgan and 2 Dogs, Sam a Beagle/Bassett Mix and Elbee a

Beagle Mix. IFA INFORMATION I want to be a… Mentor to Women in Franchising



Lisa Mork GENERAL INFORMATION Name: Lisa Mork Title: Director of Franchise Sales Company: Peter Piper Inc. Address: 14635 N. Kierland Blvd.

Suite 160 Scottsdale, AZ, 85255 Phone: 480-609-6413 Fax: 480-609-6520 Email: [email protected] Industry: Food: Pizza IFA Member Category: Franchisor PROFESSIONAL EXPERIENCE Education: BA Chemistry (ASU '93), Grad Diploma Environmental Studies (University of

Adelaide, Australia '94) Current Employment: Recruit new franchisees into our network Previous Employment: Sr. Product Manager and Regional Sales Manager for manufacturers of products

used in the Occupational Safety Industry PERSONAL INFORMATION Volunteer Work: Team in Training, Mentor (1999-2004) Hobbies: Running marathons, golf IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Heidi Morrissey GENERAL INFORMATION Name: Heidi Morrissey Title: VP Company: Kitchen Tune-Up Address: 813 Circle Dr Aberdeen, SD, 57401 Phone: 605-225-4049 Fax: 605-225-1371 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Branding, Dealing with Under Performing Franchisees, Franchise Relations,

Franchise Sales, Human Resources, Marketing, Public Relations, Training PROFESSIONAL EXPERIENCE Education: BS Elementary Education, Ongoing training through conventions, training

sessions Current Employment: Since joining Kitchen Tune-Up almost 3 years ago, I have done a variety of jobs.

I really wanted to immerse myself in the business and see what each job description was like. At this time I manage the 10 employees on staff at the Corporate Office. I manage the sales team and meet with them weekly to strategize. I am in charge of the Marketing Department and do all sale's training for the franchisees. I also train at our training school on Marketing, Sales, Hiring Employees, Setting Up Your business and more. I train at each convention on a variety of topics. I write motivational emails each week and also articles for our monthly newsletter.

Previous Employment: I was a teacher for 4 years and then I ran my own business from home for 11

years. I managed a Unit of over 50 people and spoke at National Conventions for the company I consulted for.

Professional Memberships: IFA, NKBA PERSONAL INFORMATION Volunteer Work: Girl Scout Leader (7 years) Director of Wednesday School Program for Church.



Salvation Army-volunteer for serving food. Hobbies: Reading, keeping accurate family history via scrapbooks, skating, biking, walking,

baking. Family: 1 husband (14 years) and 3 daughters (12, 10, 7) IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Melinda L. Moseley GENERAL INFORMATION Name: Melinda L. Moseley Title: Partner Company: Nelson Mullins Riley & Scarborough LLP Address: 999 Peachtree Street, N.E.

Suite 1400 Atlanta, GA, 30309 Phone: 404-817-6164 Fax: 404-817-6034 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: B.A. Magna Cum Laude, Duke University, 1985; J.D. With Distinction, Emory

University School of Law, 1991 Current Employment: Nelson Mullins Riley & Scarborough, 1998-present - attorney representing

franchisors in various industries in resolving contract disputes, trademark infringement, noncompete covenants, and various related issues.

Previous Employment: Paul Hastings Janofsky & Walker, 1991-1997

Professional Memberships: American Bar Association; Defense Research Institute; National Association of Women Lawyers; Georgia Association of Women Lawyers; Atlanta Bar Association

PERSONAL INFORMATION Volunteer Work: Chair of the Board, East Atlanta Kids Club, Inc.; Vice Chair, Atlanta Commission

on Women Family: Married; 9-year-old daughter.






Vera Muzzillo GENERAL INFORMATION Name: Vera Muzzillo Title: Co-CEO Company: Proforma Address: 8800 East Pleasant Valley Road Independence, OH, 44131 Phone: 216-520-8400 Email: [email protected] Industry: Business Services IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance, Board Managment, Dealing with Under Performing

Franchisees, Franchise Relations, Going Public, Human Resources, Legal, Operations, Raising Capital, Turnarounds

PROFESSIONAL EXPERIENCE Education: University of Notre Dame Current Employment: Co-CEO. oversee finance, accounting, operations, technology, banking

relationship, credit, collections. Previous Employment: comerica bank. senior lending. PERSONAL INFORMATION Volunteer Work: St. Hugo School Family: 10 children IFA INFORMATION I want to be a… Member of the WFC



Cindy Neal GENERAL INFORMATION Name: Cindy Neal Title: Franchisee Company: Express Personnel Services Address: 4111 North Prospect Road

Suite 3 Peoria Heights, IL, 61616 Phone: 309/682-2888 Fax: 309/682-9806 Email: [email protected] Industry: Employment Services IFA Member Category: Franchisee Area(s) of Expertise: Human Resources, Marketing, Operations PROFESSIONAL EXPERIENCE Education: AAS Business Management Current Employment: Express Personnel Services Franchisee/Owner for 16 yrs Previous Employment: Manpower Temporary Services-Manager for 3 yrs

Professional Memberships: National Association of Women Business Owners (NAWBO) PERSONAL INFORMATION Volunteer Work: Girl Scouts Board Member, Project UPWARD (Adult Literacy Program) Board

Member, Kiwanis Member Hobbies: travel, pets, home remodeling Family: Spouse, Greg IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising, Mentee seeking a




Truly W. Nolen GENERAL INFORMATION Name: Truly W. Nolen Title: Director of Franchise Company: Truly Nolen of America Address: 3636 E. Speedway Tucson, AZ, 85716 Phone: (800) 458-3664 Email: [email protected] Industry: Pest Control Services IFA Member Category: Franchisor IFA INFORMATION I want to be a… Mentor to Women in Franchising



Mary Ann O'Connell GENERAL INFORMATION Name: Mary Ann O'Connell Title: President Company: O'Connell and Company, Inc. Address: 922 Van Ness Court Costa Mesa, CA,92626 Phone: 714 434-1516 Fax: 714 434-7271 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Dealing with Under Performing Franchisees, Executive, Franchise Relations,

Operations, Start-ups, Trainin PROFESSIONAL EXPERIENCE Education: BA State University of New York Current Employment: President of a franchise consulting firm that specializes in new and emerging

concepts focusing on operations, start up and communications. Previous Employment: 27 years in franchising working with Money Mailer, LLC, Allegra Imaging, AIM

Mail Centers, Great Clips, Inc., Kiddie Academy, KidzArt, Service Brands, Liberty Fitness and many more

Professional Memberships: IFA, Supplier Forum, Women's Franchise Network - Southern California Co-Chair

PERSONAL INFORMATION Volunteer Work: Habitat for Humanity OC (Construction and speakers' bureau), Big Sisters,

American Cancer Society Relay for Life, Share Our Selves Adopt-a-Family Hobbies: Reading, independent film, cooking Family: I am a single woman who shares her life with 2 cats.



IFA INFORMATION IFA Committee(s) Served: Membership - 2 years IFA Convention/Conference Presentations:

Roundtable - Issues Facing New and Emerging Franchisors (2003, 2004, 2005). Several FBN presentations.





Darcy Olson GENERAL INFORMATION Name: Darcy Olson Title: Co-Founder Company: Let's Dish! Address: 12204 Nicollet Ave South Burnsville, MN, 55337 Phone: 952-767-3420 Fax: 952-767-3400 Email: [email protected] Industry: Food: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Executive, Marketing, Public Relations, Start-ups, Training PROFESSIONAL EXPERIENCE Education: MA, Business Iowa State University Current Employment: Co-Founder of Let's Dish!, Inc Previous Employment: Sales, Management, Training and Organizational Devlopment - Pillsbury, General

Mills

Professional Memberships: IFA IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Marilyn J. Ounjian GENERAL INFORMATION Name: Marilyn J. Ounjian Title: CEO Company: CareersUSA Address: 6501 Congress Ave

Suite 200 Boca Raton, FL, 33487 Phone: 561-995-7000 Fax: 561-995-7001 Email: [email protected] Industry: Employment Services IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Executive, Franchise Relations,

Franchise Sales, Human Resources, Raising Capital, Vendor Relationships PROFESSIONAL EXPERIENCE Education: University of Maryland, College Park, MD - 1965-1969, Major: Personnel

Management Current Employment: Founder / CEO CareersUSA - 1981 I am the driving force behind the success of

CareersUSA. I oversee the entire company’s operation, and work closely with each member of the management team. Having started the firm, I take personal pride in overseeing major decisions that might impact individuals, clients and the company's general growth. I act as an overall visionary for the company, forecasting future employment trends, anticipating capital investments and approving large expenditures. I analyze its financial condition, review profit margins, growth and losses. I plan long-term marketing objectives and oversees corporate advertising efforts, while monitoring the overall impact on operations. I also consistently seek out new products and services while looking at new territories and locations for corporate expansion and franchise growth. In addition, I am the general catalyst for innovation, having spearheaded several technological and operational advances within the company.

Previous Employment: Today's People, Ltd. -- Founder & President

Professional Memberships: ASA Industrial Practices Committee; ADA Committee of the Greater Boca



Raton Chamber of Commerce; SHRM; Palm Beach Business Development Board, Trustee: Greater Boca Raton Chamber of Commerce

PERSONAL INFORMATION Hobbies: Sports Fan: Sporting events; traveling Family: Married with three children IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Joan M. Painter, CFE GENERAL INFORMATION Name: Joan M. Painter, CFE Title: Director of Franchsing Company: Fresh City Address: 145 Rosemary Street Needham, MA,2494 Phone: 781-453-0200/802-893-7227 Fax: 781-453-8686 Email:[email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Executive, Franchise Relations, Legal, Operations, Start-ups, Vendor

Relationships PROFESSIONAL EXPERIENCE Education: BS Counseling Graduate Program, Business Law

Mini MBA Franchise Management CFE Workshops: Diversity in the Workplace Americans With Disabilities Business for Social Responsibility

Current Employment: Development and Execution of Franchise Program including Legal

Administration, Sales, Negotiation, Marketing, and Support. Previous Employment: Ben & Jerry's Franchising Inc.

Professional Memberships: ABA Forum on Franchising, National Restaurant Association, Business for Social Responsbility



PERSONAL INFORMATION Volunteer Work: Advisory Board, Shelburne Art School and Gallery Community Volunteer-Track

Events, Festivals Hobbies: Snow Shoe & Walking, Organic Gardening, Maple Syrup Production, Travel Family: Significant Other (Jim), Son in College (Justin), Golden Retriever (Cooper) IFA INFORMATION IFA Committee(s) Served: Legal Symposium Task Force 2002,2003 IFA Convention/Conference Presentations:

2004 IFA Legal Symposium, “Sweepstakes, Lotteries and Give Aways”; 2004 IFA Legal Symposium; “Registration Basics”

I want to be a… Speaker at future IFA and/or WFC events , Mentor to Women in Franchising ,

Mentee seeking a Mentor in Franchising



Audrey Elaine Perez GENERAL INFORMATION Name: Audrey Elaine Perez Title: President Company: Mr. Empanada Franchise Corp. Address: 4836 N. Armenia Ave. Tampa, FL,33603 Phone: (813)879-6233 Fax: (813)879-6233 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance, Board Managment, Branding, Executive, Franchise

Relations, Franchise Sales, Marketing, Operations, Public Relations, Training PROFESSIONAL EXPERIENCE Education: Associate in Business Current Employment: Co-Owner and Co-founder of Mr. Empanada Inc. and Mr. Empanada Franchise

Corp. with my husband Albert. Started the restaurant in 1984 and grew to 6 restaurants and 1 USDA manufacturing plant in Tampa. Sold the businesses in 1990. In 2003 reopened the business and re-acquired the trade marks we had originally owned. My responsibility is for all aspects of the sales and marketing and day to day operations of the Franchise Business as well as the administrative duties of running the restaurant. I am responsible for the UFOC, Franchise Agreement, Operations Manual and all Advertising. Since only franchising for 1 year (4 franchises sold) I am very hands on to all aspects of the business until such time as growth will allow for additional administrative help.



Previous Employment: 1972 to 1984-Employed by U.S. Government as a Revenue Officer for the

Internal Revenue Service. Trained extensively in tax law and handling people since my role was a field collector of delinquent taxes. Taught many formal classroom sessions for new hires and promotees in the formal training program of IRS. 1984 to 1990-Ran the day to day operations of Mr. Empanada Inc. and AMBA Foods Inc. I was a corporate officer who operated and ran 6 restaurants and 1 USDA manufacturing plant that produced a food product for wholesale to the restaurants as well as grocery stores. I was responsible for all sales and marketing and Public Relations.1991 to 2003-Worked for the U.S. Government as a Realty Specialist at the Department of Veterans Affairs. I was team leader for the Alabama/Mississippi team that serviced VA loans at the VA Regional Office. I retired from VA in 2003 with 25 years of Government Service.

Professional Memberships: During my tenure with IRS I worked on the EEO committee as a committee member of the Federal Women's Program. While owning and operating my Mr. Empanada Inc. business in 1986 I was a board member of Ybor City Chamber of Commerce. While working for the VA I was Federal Women's Program Coordinator for the entire VA Regional Office. Served as Founder and President of Plaza Terrace Neighborhood Homeowners Assoc. Currently serve on the Board of Trustees for St. Joseph Catholic School. Member of West Tampa Chamber of Commerce.

PERSONAL INFORMATION Volunteer Work: St. Joseph Catholic School fundraising. Neighbor Assoc. activities. Hobbies: Gardening Family: Husband, Albert; 3 Children, Lisa, Trisha, A.J.; 3 In-laws, Jack, Pat,Lydia; 5

grandchildren and 1 on the way, Joseph, Jake, Tripp, Cole, Olivia. IFA INFORMATION I want to be a… Member of the WFC, Mentor to Women in Franchising, Mentee seeking a




Amy Petersen-Smith GENERAL INFORMATION Name: Amy Petersen-Smith Title: VP of Operations Company: Kiddie Academy Address: 108 Wheel Rd Bel Air, MD, 21015 Phone: 410/515-0788x248 Fax: 410/569-6958 Email: [email protected] Industry: Educational Products & Services IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Operations, Start-ups, Training, Vendor Relationships PROFESSIONAL EXPERIENCE Education: BA (Psychology and Child Development) from the University of Akron Current Employment: Oversee the operations department for the company, current focus is on re-

branding, franchise relations and profitability. Previous Employment: ColdSpring Head Start, Kinder Care Learning Centers

Professional Memberships: National Association for the Education of Young Children, National Association for Child Care Professionals

PERSONAL INFORMATION Hobbies: reading, cycling, gardening, spending time with nieces Family: Husband, no children



IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentee seeking

a Mentor in Franchising



Cathey Petkash GENERAL INFORMATION Name: Cathey Petkash Title: Franchise Consultant Company: FranNet Address: 5555 Glenridge Connector, Suite 200 Atlanta, GA, 30342 Phone: 770-587-3577 Email: [email protected] Industry: Business/Management Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: MBA Current Employment: Franchise Consultant - assisting Professional seeking business ownership through

franchising Previous Employment: 20 years with Hewlett Packard Consulting & Integration Services PERSONAL INFORMATION Volunteer Work: MY HOUSE - transitional home for medically challenged children Hobbies: Gardening, outdoor sports IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Karen Pitts GENERAL INFORMATION Name: Karen Pitts Title: Co-CEO Company: Link Staffing Services Corp Address: 1800 Bering Drive Ste 800 Houston, TX, 77057 Phone: 713-784-4400 x1010 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Executive, Human Resources, Accounting/ Tax Services PROFESSIONAL EXPERIENCE Education: Degree Nurse Current Employment: CO-CEO/Owner

Professional Memberships: SHRM;ASA;C200 IFA INFORMATION I want to be a… Member of the WFC



Karen Powell GENERAL INFORMATION Name: Karen Powell Title: CEO Company: Decor & You, Inc Address: 900 Main Street South Bldg #2 Southbury, CT, 06488 Phone: 203-264-3500 Fax: 203-264-5095 Email: [email protected] Industry: Home Furnishings IFA Member Category: Franchisor Area(s) of Expertise: Executive, Franchise Relations, Franchise Sales, Marketing, Operations, Training,

Vendor Relationships PROFESSIONAL EXPERIENCE Education: BS and MS in Business Education; CFE certification; Decorating Design

education; Sales and marketing training Current Employment: CEO and co-founder of Decor & You, Inc. a decorating franchise. Provide a

complete turnkey system for someone who desires to be a professional in the decorating design industry--both residential and commercial.

Previous Employment: Custom Decorator and Director with a national decorating company from 1984-

1994; Prior to this was a high school business teacher and advisor to Future Business Leaders of America.

Professional Memberships: IFA (International Franchise Association) and member of WFC; National Home Furnishings Industry; NAWBO; Window Coverings Association of America;



PERSONAL INFORMATION Volunteer Work: Various committes at United Church of Christ in Southbury, CT Hobbies: Reading; walking (especially at the beach) Family: Husband, Terry Powell, CEO of his own franchise, The Entrepreneur's Source;

daughter, Pamela, Public Relations and Meida Specialist at BU in Boston; Dad lives in next town

IFA INFORMATION IFA Committee(s) Served: WFC for 2 years I want to be a… Speaker at future IFA and/or WFC events, Mentor to Women in Franchising,

Mentee seeking a Mentor in Franchising



Amy Camp Pritchett GENERAL INFORMATION Name: Amy Camp Pritchett Title: Franchise Administration Director Company: Zaxby's Franchising, Inc. Address: 1040 Founder's Boulevard

Suite 100 Athens, GA, 30606 Phone: (706) 433-0018 Fax: (706) 433-0019 Email: [email protected] Industry: Food: Restaurants IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Franchise Sales, Legal IFA INFORMATION I want to be a… Member of the WFC, Mentee seeking a Mentor in Franchising



Dana Rambow GENERAL INFORMATION Name: Dana Rambow Title: President/CEO Company: AristoCare Address: 698 E. Wetmore Rd.

Suite 200 Tucson, AZ, 85705 Phone: 520-731-CARE Fax: 520-529-0862 Email: [email protected] Industry: Senior Care IFA Member Category: Franchisor Area(s) of Expertise: Board Management, Marketing, Operations, Training, Turnarounds PROFESSIONAL EXPERIENCE Education: 1975-1980 Northern Arizona University /Pima Community College

Allied Health Dental Hygiene major 1975-1978 Associate Degree in Nursing 1978-1980

Current Employment: Analyzed business opportunities, local bench marking and demographics to

develop strategic business plan, policies and procedures and business model for the opening and ongoing operations of three local home health operations in Southern, Arizona (Tucson, Green Valley and Sierra Vista). Developed AristoCare Franchise System business model and training modules to be implemented nationally and then internationally.

Previous Employment: 1991-1998 Integrated Healthcare Services, Inc. CareTeam

Vice President of Operations West Division, Vice President/Team Lead Reengineering Project, Area Vice President, Regional Director of Ops, Branch Manager, SWOT Team Leader, Director of Nurses

Professional Memberships: Member of International Executives Guild, Member of International Franchise Association, Member of Greater Tucson, Northern Pima County, Green Valley and Sierra Vista Chambers of Commerce, Member of Better Business Bureau, Charter Member of the National Association of Private Duty, Member of National Association of Woman Business Owners, President elect for 2005



PERSONAL INFORMATION Volunteer Work: Tucson Woman and Children's Center, Womans empowerment, High School

softball coach for daughter's team Hobbies: Decorating, Crafts Family: Husband John, Sons Gavin and Sean, daughters Marissa and Brittany, Mother

Richye IFA INFORMATION I want to be a… Speaker at future IFA and/or WFC events



Karen Brody Reber GENERAL INFORMATION Name: Karen Brody Reber Title: VP Franchise Development Company: Moving Solutions Franchise, LLC Address: 115 W. Eagle Road Havertown, PA, 19083 Phone: (610) 853-0850 Fax: (610) 853-2600 Email: [email protected] IFA Member Category: Franchisor PROFESSIONAL EXPERIENCE Education: Cornell University, BS

New York University, MSW Current Employment: VP Franchise Develpment for new move management franchise. Previous Employment: Quality Assurance Aetna, Inc. PERSONAL INFORMATION Family: Married with two twenty-something daughters. IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Jill Ritter GENERAL INFORMATION Name: Jill Ritter Title: Director of Franchise Operations Company: Happy Tails Dog Spa Address: 8528-F Tyco Road Vienna, VA, 22182 Phone: 703-821-1777 Fax: 703-821-1778 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Operations PROFESSIONAL EXPERIENCE Education: University of Virginia - B.A. in English Literature Current Employment: Director of Franchise Operations for Happy Tails Dog Spa. We have been

franchising for a little over a year and my role is to provide franchisees support in obtaining their site, opening, and ongoing field support




Ann M. Rosenberg GENERAL INFORMATION Name: Ann M. Rosenberg Title: Partner Company: D'Vine Wine/RoseVine Winery Address: 2424 No. Federal Highway

Ste. 455 Boca Raton, FL, 33431 Phone: 561-416-9096 Fax: 561-416-9098 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Franchisor Area(s) of Expertise: Micro Winery PROFESSIONAL EXPERIENCE Education: 3 years college, dual major in English and Business Current Employment: Franchisor and Co-Owner of D'Vine Wine and RoseVine Winery micro winery

shops Previous Employment: Dunkin' Donuts - Assistant to the Chairman of the Board

Professional Memberships: Board of Directors, International Franchise Association; Board of Trustees, IFA Education Foundation; Committee Co-Chair, IFA Diversity Institute; The Commonwealth Institute, Miami (Treasurer); Trustee, The Dana-Farber Cancer Institute, Boston; Director and President, Willi

PERSONAL INFORMATION Volunteer Work: Dana-Farber Hobbies: Reading, travel Family: One daughter, three step-children, two grandsons, 6 step-grandchildren and 6

step-great grandchildren



IFA INFORMATION IFA Committee(s) Served: Board of Directors, 2005 & present; IFA Educational Foundation 2003 & present;

Diversity Institute 2005 & present; FranPAC, 2004 & present IFA Convention/Conference Presentations:

2006 Covention, Round Table facilitator, “Managing Change in the Business Format.”




Judy Rost GENERAL INFORMATION Name: Judy Rost Title: Partner Company: Alexander Holburn Beaudin & Lang LLP Address: 2700-700 West Georgia Street Vancouver, B.C., V7Y 1B8 Phone: (604) 643-2406 Fax: (604) 669-7642 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Bachelors of Law: University of Victoria 1991 Current Employment: Commercial Litigation including Franchise Litgation

Professional Memberships: International Franchise Association; American Bar Association - Forum on Franchising

IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events



Michelle Rowan GENERAL INFORMATION Name: Michelle Rowan Title: Account Executive Company: Franchise Business Review Address: 200 Marcy Street Portsmouth, NH, 03801 Phone: 603.552.2746 Fax: 603.457.4786 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Franchise Relations, Franchise Sales, Marketing, Operations, Public Relations,

Technology Solutions PROFESSIONAL EXPERIENCE Education: BA - Communication, University of New Hampshire Current Employment: Account Executive, Franchise Business Review- Sell and manage exisiting clients

using the FBR tool. We survey franchisees on their satisfaction & help the franchisor use the information collected as both an operational & marketing tool to help meet recruitment goals.

Previous Employment: Client Development Manager, Choice One Communications- Managed the Inside

Sales Team in New England. PERSONAL INFORMATION Volunteer Work: American Diabetes Association IFA INFORMATION I want to be a… Member of the WFC



Julie Rubio GENERAL INFORMATION Name: Julie Rubio Title: Director Global Development Company: Volvo Rents Address: 16818 Algonquin Street Huntington Beach, CA, 92649 Phone: 714-377-9203 Email: [email protected] Industry: Rental: Equipment & Supplies IFA Member Category: Franchisor Area(s) of Expertise: Executive, International, Operations, Training PROFESSIONAL EXPERIENCE Education: B.S. Business Administration

University of La Verne, La Verne, CA Current Employment: Director Global Development, Volvo Rents, responsibilities include running

training department, oversee TQM, Develop Operations for International Division

Previous Employment: Vice President Systems and Procedures, Brambles Rents, Training Acquisition

Manager, United Rentals PERSONAL INFORMATION Volunteer Work: Teaching ESL Hobbies: Traveling, reading, walking, IFA INFORMATION I want to be a… Member of the WFC



Rhonda Sanderson GENERAL INFORMATION Name: Rhonda Sanderson Title: President/Founder Company: Sanderson & Associates PR Address: 1052 W. Fulton St.

Suite 3W Chicago, IL, 60607 Phone: 312-829-4350 Fax: 312-829-4360 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Franchisor Area(s) of Expertise: Public Relations PROFESSIONAL EXPERIENCE Education: BA Journalism Current Employment: Founder of Sanderson & Associates PR firm specializing in publicity for

Franchisors and Franchisees since 1984 Previous Employment: PR firm from 1981 to 1984 that helped build Subway and many other franchises

Professional Memberships: PRSA PERSONAL INFORMATION Volunteer Work: Board of Directors of PAWS (Pets are Worth Saving) Non-kill animal shelter of

Chicago Hobbies: Long walks to dog park, dancing and traveling with a group of friends all over the

world Family: Daughter Samantha is 21 and in college studying fashion merchandising--grew up

in franchising!



IFA INFORMATION IFA Committee(s) Served: Awards Committee 90s, Supplier Forum -1998-2002-Chair in 2002-PR and

Marketing Committee-1999-present IFA Convention/Conference Presentations:

Too numerous to remember--virtually have spoken, presented or sponsored at every event in the past decade




Lindsay Schramm GENERAL INFORMATION Name: Lindsay Schramm Title: Secretary/ Treasurer Company: Sustainable Growth, Inc Address: 2984 N. 26th St. Boise, ID, 83702 Phone: 208-389-4769 Fax: 208-389-1101 Email: [email protected] Industry: Lawn, Garden & Agriculture IFA Member Category: Franchisor Area(s) of Expertise: Operations, Public Relations, Training, Vendor Relationships PROFESSIONAL EXPERIENCE Education: B.S. in Health and Nutrition, Soil Food Web Advisor for Dr. Elaine Ingham Current Employment: Sustainable Growth, Inc. as Officer and Operations Manager Previous Employment: Self-Employed on Organic Farm PERSONAL INFORMATION Volunteer Work: Blood Drive Coordinator and Health and Safetly Instructor for American Red

Cross Hobbies: Snowboarding, gardening, biking, pilates Family: Just my parents! IFA INFORMATION I want to be a… Member of the WFC



Gail Schubot GENERAL INFORMATION Name: Gail Schubot Title: President / Owner Company: The Schubot Law Firm, P.C. Address: 11210 Steeplecrest Dr.

Suite. 120 Houston, TX, 77065 Phone: 281-807-0288 Fax: 281-850-9064 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Juris Doctor cum laude (Thomas M. Cooley Law School, Lansing, MI); MBA in

International and Marketing (University of St. Thomas, Houston, TX); BA with high honors(Michigan State University, East Lansing, MI

Current Employment: Owner and Attorney in Charge of Franchise Law Practice located in Houston,

Texas for past 6 years. Previous Employment: Previously a) Counsel with Strasburger and Price; b) Counsel for International

Center for Entrepreneurial Development, Inc.

Professional Memberships: Member of ABA Forum on Franchising, Texas Bar Association, Houston Bar Association

PERSONAL INFORMATION Volunteer Work: Vice President and member of the Cy-Fair Volunteer Fire Department as

firefighter, apparatus engineer/chauffer, EMT-B and Special Operations. Hobbies: Mountain climbing and hiking Family: Son Donald who works in the law practice, old diabetic cat, friends with the fire

dept and from the paintball field.



IFA INFORMATION IFA Committee(s) Served: Previously Chairman of Houston Franchise Business Network (1990s) IFA Convention/Conference Presentations:

Have previously presented to the IFA Legal Symposium on various franchise issues.

I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events



Alicia J. Schumacher GENERAL INFORMATION Name: Alicia J. Schumacher Title: Attorney Company: Bush, Ross P.A Address: 220 S. Franklin St. Tampa, FL, 33602 Phone: (813) 224-9255 Fax: (813)223-9620 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Franchisor Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: Florida State University, BA degree Florida State University College of Law, JD Current Employment: Bush, Ross P.A. Shareholder Attorney--16 years

Professional Memberships: Florida Bar Assoc./ Hillsborough County Bar Assoc./ Hillsborough Association of Women Lawyers/\




Lori Shaffron GENERAL INFORMATION Name: Lori Shaffron Title: VP of Franchise Development Company: SARAHCARE Address: 800 Market Ave N Canton, OH, 44702 Phone: 330-454-3200 Fax: 330-454-6807 Industry: Accounting/Tax Services IFA Member Category: Franchisor IFA INFORMATION I want to be a… Member of the WFC



Terri Sniegolski GENERAL INFORMATION Name: Terri Sniegolski Title: CEO Company: Creative Colors International Address: 19015 S. Jodi Road

Suite E Mokena, IL,60448 Phone: 708-478-1437 Fax: 708-478-1636 Email: [email protected] Industry: Maintenance, Cleaning IFA Member Category: Franchisor Area(s) of Expertise: Board Managment, Dealing with Under Performing Franchisees, Executive,

Franchise Relations, Franchise Sales, Human Resources, Legal, Marketing, Operations, Start-ups

PROFESSIONAL EXPERIENCE Current Employment: Owner and Co-Founder of Creative Colors International.

Professional Memberships: Members of IARA; ICAR; Working Mother; AWARE PERSONAL INFORMATION Hobbies: Golf; Bowling Family: 3 Daughters (13) (5) & (5) IFA INFORMATION I want to be a… Member of the WFC, Speaker at future IFA and/or WFC events, Mentor to




Rochelle B. Spandorf GENERAL INFORMATION Name: Rochelle B. Spandorf Title: Attorney/Partner Company: Sonnenschein Nath & Rosenthal Address: 601 South Figueroa Street

Suite 1500 Los Angeles, CA, 90017 Phone: 213/892-5036 Fax: 213/623-9924 Email: [email protected] Industry: Accounting/Tax Services IFA Member Category: Supplier Area(s) of Expertise: Acquisitions, Dealing with Under Performing Franchisees, Dispute Resolution,

Franchise Relations, Franchise Sales, Going Public, International, Legal, Start-ups PROFESSIONAL EXPERIENCE Education: Cornell University, BS With distinction; Washington University School of Law,

JD Current Employment: Partner, Sonnenschein Nath & Rosenthal (2000 - current), Los Angeles, CA

I provide business counseling and regulatory advice to franchise and distribution companies. For more than 25 years, I have counseled clients in diverse industries, from start-up concepts to mature systems, including public companies. I have expertise in structuring domestic and international franchise, licensing, dealer and distribution programs. I have helped numerous franchise companies comply with pre-sale franchise disclosure laws, including preparing disclosure documents, contracts, earnings claims and other exhibits and registering them with state agencies. I am frequently retained by companies seeking advice on whether a proposed distribution program is a franchise or can be structured to avoid franchise regulations. I have represented clients in the acquisition or sale of a franchise business or franchise system and advised clients regarding relationship and operating issues ranging the gamut from encroachment and co-branding to the acquisition of a franchise system by a group of existing franchisees.

Previous Employment: Partner, Foley & Lardner (1998-2000); Shapiro, Rosenfeld & Close (1979-1998)



Professional Memberships: Member, California State Bar, New York State Bar; Past Chair, American Bar Association Forum on Franchising; Past Chair (twice), California State Bar Franchise Law Committee

PERSONAL INFORMATION Volunteer Work: Member, National Charity League, Peninsula Chapter -- I dedicate

approximately 200 hours/year working with this mother/daughter charity that assists local charities in the South Bay area of Los Angeles, including working at a San Pedro thrift shop one Saturday/month.

Hobbies: Travel, running, bicycling, soccer/softball mom Family: Husband, Edward Buchsbaum, physician; 3 daughters, ages 24, 21 and 15 IFA INFORMATION IFA Committee(s) Served: Co-chair, Southern California Chapter, Women’s Franchise Network of the

International Franchise Association – since 2005 IFA Convention/Conference Presentations:

IFA Roundtable Leader -- several years since 2002





Donna Stauber, Ph.D,. CHES GENERAL INFORMATION Name: Donna Stauber, Ph.D,. CHES Title: Director of International Operations Company: Curves International, Inc. Address: 100 Ritchie Road Waco, TX,76710 Phone: 254-399-9285 Fax: 254-399-8004 Email: [email protected] Industry: Fitness IFA Member Category: Franchisor Area(s) of Expertise: Operations PROFESSIONAL EXPERIENCE Education: Ph.D,Community Health Eduction; Masters of Science in Education Bachelors of

Science in Health and Phyical Education Current Employment: Director of Operations for International-Handle all operational issues for

international franchisees and oversee international operations offices and directors.

Previous Employment: Hillcrest Health Systems- V.Pres. of Education- Directed various departments

including women's and children's health, marketing, community relations and all continuing education for medical staff.

Professional Memberships: American Public Health Association American Association of Health, Physical Education, Recreation and Dance Society of Public Health Education

PERSONAL INFORMATION Volunteer Work: GAP Ministries- Board of Directors, Mission Waco- Women's Health Educator Hobbies: Fishing, traveling, gardening Family: Husband- George, Daughter- Chassati Dufresne






Monika M. Stickel GENERAL INFORMATION Name: Monika M. Stickel Title: Vice President Marketing and Merchandising Company: Coldwell Banker Real Estate Corporation Address: 1 Campus Drive Parsippany, NJ, 07054 Phone: 908-496-7708 Email: [email protected] Industry: Advertising/Direct Mail IFA Member Category: Franchisor Area(s) of Expertise: Marketing PROFESSIONAL EXPERIENCE Education: College and CEO Leadership Series at Wharton Current Employment: Accountable for the national franchise marketing and merchandising for the

brand. The result is to show brand value to our Brokers and Sales Associates on a national level.

Previous Employment: Cendant 15 years. Blue Cross and Blue Shield Advertising Manager. MONY –

competitive analysis. AIG/AiLive - Citicorp - sales. PERSONAL INFORMATION Volunteer Work: Special Olympics, 5K races IFA INFORMATION I want to be a… Member of the WFC



Darcielynn Storey GENERAL INFORMATION Name: Darcielynn Storey Title: Director of Operations Company: Coyle Reproductions Inc Address: 14949 Firestone Blvd La Mirada, CA, 90638 Phone: 714-690-8200 Fax: 714-690-8220 Email: [email protected] Industry: Retail Stores: Specialty IFA Member Category: Supplier Area(s) of Expertise: Branding, International, Marketing, Operations, Manufacture POP Displays PROFESSIONAL EXPERIENCE Education: Some College - Industry Training Current Employment: Coyle Reproductions Inc. 5 years with the company. Hired to manage project

manager team. Since Novemeber 05 have been managing the entire division Previous Employment: Le Merigo Beach Hotel - communications manager. IT Specialist

Professional Memberships: SAG – retired PERSONAL INFORMATION Hobbies: Flipping houses, sewing, cooking Family: Husband IFA INFORMATION I want to be a… Member of the WFC



Susan E. Suhr GENERAL INFORMATION Name: Susan E. Suhr Title: Executive Vice President Company: Automotive Technologies, Inc. Address: "Wireless Zone"

34 Industrial Park Place Middletown, CT, 06457 Phone: 860-632-9494 Fax: 860-613-0041 Email: [email protected] Industry: Retail Stores: Specialty IFA Member Category: Franchisor Area(s) of Expertise: Board Management, Executive, Legal PROFESSIONAL EXPERIENCE Education: Bucknell University - BSME & New York University - MBA Current Employment: I have been with the parent company of "Wireless Zone" since 1994. In my

present position, I am responsible for all legal and administrative activities of the company.

PERSONAL INFORMATION Volunteer Work: Woodlake Inc. - Former Treasurer Woodlake Tax District - President since

1999. Hobbies: Golf, food & wine IFA INFORMATION I want to be a… Member of the WFC



Kim Swanson GENERAL INFORMATION Name: Kim Swanson Title: Director of Franchise Operations Company: Young Rembrandts Franchise, Inc Address: 23 N. Union St. Elgin, IL, 60123 Phone: 847-742-6966 Fax: 847-742-7197 Email: [email protected] Industry: Children’s Services IFA Member Category: Franchisor Area(s) of Expertise: Franchise Relations, Franchise Sales, Operations, Training PROFESSIONAL EXPERIENCE Education: College BA Current Employment: Operations, Sales and Training for Young Rembrandt PERSONAL INFORMATION Volunteer Work: Church and school fundraising Hobbies: Reading, watercolor and exercising Family: Married with 3 daughters IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



M. Stacy Swift GENERAL INFORMATION Name: M. Stacy Swift Title: Broker/Consultant Company: FranNet Address: 1873 S. Bellaire Street

Suite #1110 Denver, CO, 80222 Phone: 303-715-0397 Fax: 303-715-0405 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Relations, Franchise Sales PROFESSIONAL EXPERIENCE Education: BA in Business Administration Current Employment: 10+ years as President/Owner of FranNet of Colorado and Las Vegas, NV. Previous Employment: 6+ years as founder/owner of deli/corporate catering business in Denver.

Professional Memberships: IFA, FranNet Board of Directors, Denver Kids, Inc. Board of Directors, Denver Metro Chamber of Commerce, Las Vegas Chamber of Commerce, IFA Membership Committee, Colorado WFC

PERSONAL INFORMATION Volunteer Work: Denver Kids, Inc.--13+ years as mentor to at-risk kids; 5+ years on Board of

Directors Hobbies: Running, skiing, gardening Family: Single



IFA INFORMATION IFA Committee(s) Served: Membership Committee--3 years IFA Convention/Conference Presentations:

Roundtable Facilitator 2006 IFA Convention--Working with Franchise Brokers




Virginia Tidwell GENERAL INFORMATION Name: Virginia Tidwell Title: Licensed Franchise Advisor Company: The Entrepreneur Authority Address: 917 Crystal Springs Dr. Allen, TX, 75013 Phone: 214.718.5814 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Franchise Sales PROFESSIONAL EXPERIENCE Education: Parkland College, Champaign, IL; Illinois State University, Normal, IL Current Employment: Joining The Entrepreneur Authority in 2004 as a Licensed Franchise Advisor, I

brought a strong entrepreneurial background to coach my candidates working their way through the franchise process. In doing so, I give my candidates recommendations, coaching and guidance through the entire process of purchasing a franchise based on their individual lifestyle, business model and professional background. In addition, I offer free educational seminars to people wanting to learn more about the franchise industry.

Previous Employment: As an entrepreneur who started a part-time business in 1992, Virginia grew her

business to a multi-million dollar annual revenue by coaching and training women. Virginia received various awards and recognition as a result of the success of her business.

Professional Memberships: eWomen Network, McKinney Chamber of Commerce



PERSONAL INFORMATION Volunteer Work: Board Member of Links Fore Leukemia Golf Tournament benefiting research for

blood related cancers, English as a Second Language Teacher, Host Home Leader for Covenant Church, volunteer for various church and community activities.

Hobbies: Gardening, home decorating, sewing, reading, and most of all playing with her

grandchildren Family: Virginia and her husband, Bob, have 4 children and 3 grandchildren IFA INFORMATION I want to be a… Member of the WFC



Susan B. Vazal GENERAL INFORMATION Name: Susan B. Vazal Title: Franchise Development Company: We The People USA, Inc. Address: 1436 Lancaster Blvd. Ste. 310 Berwyn, PA, 19312 Phone: 518-372-3256 Fax: 518-372-3256 Email: [email protected] Industry: Paralegal Services IFA Member Category: Franchisor Area(s) of Expertise: Accounting and Finance, Franchise Sales, Marketing, Operations, Public Relations,

Start-ups, Training, Vendor Relationships PROFESSIONAL EXPERIENCE Education: BS Business Administration/Management MCL Fort Lewis College, Durango

Colorado Current Employment: We The People USA, Inc. - Legal Document Preparation Services. Member of

Franchise Development Department, managing lead generation and prospective franchisee qualification. Member of Trade Show team.

Previous Employment: Dollar Financial Group (Parent Corporation of We The People). Director of

Government Services Division. Responsible for the administration of Social Services contracts for delivery of Food Stamps and Welfare benefits nationwide.

PERSONAL INFORMATION Volunteer Work: Camp Bravehearts - an oncology camp for woman in the northeast US, providing

a holistic health program and training. Hobbies: Golf, travel Family: Husband - Bill Vazal, retired USAF and retired NYS Highway Engineer. Four

Adult children and 12 grandchildren.






Suzanne E. Wachsstock GENERAL INFORMATION Name: Suzanne E. Wachsstock Title: Partner Company: Wiggin and Dana LLP Address: 400 Atlantic Street Stamford, CT, 06901 Phone: (203) 363-7601 Fax: (203) 363-7676 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Antitrust issues in franchising PROFESSIONAL EXPERIENCE Education: Harvard University: BA 1990, JD 1994 Current Employment: Partner in litigation department; co-chair of Antitrust and Trade Regulation

Practice Group and member of Franchise and Distribution Practice Group; routinely advise franchisor clients on full range of competition law issues

Previous Employment: Davis Polk & Wardwell (NY City): 1994-1997

Professional Memberships: American Bar Association, Antitrust Section and Forum on Franchising; Connecticut Bar Association; Weschester-Fairfield Association of Corporate Counsel

PERSONAL INFORMATION Volunteer Work: Regional, national board member of Anti Defamation League Hobbies: Photography, swimming Family: Married, three children




Roundtable on antitrust issues, 2005 IFA Legal Conference




Ginger A. Watford GENERAL INFORMATION Name: Ginger A. Watford Title: Director of Marketing Company: Franchise Gator, LLC Address: 101 Macy Dr Roswell, GA, 30076 Phone: 770-641-1711 Fax: 770-641-7349 Email: [email protected] IFA Member Category: Supplier Area(s) of Expertise: Franchise Sales, Marketing, Public Relations PROFESSIONAL EXPERIENCE Education: B.S. Auburn University- Business Administration - Marketing, M.A. Portfolio

Center - Advertising - Art Direction Current Employment: Director of Marketing, FranchiseGator.com Established in 2001, Franchise Gator

LLC is an internet-based franchise lead generation service. Now in its sixth year of operation, www.franchisegator.com presents prospective franchisees with profiles of more than 650 leading franchise opportunities and businesses from 100+ industry sectors. In turn, Franchise Gator provides franchisors with a quality, yet cost-effective mode of franchise marketing. Franchise Gator promotes franchising best practice and is an active member of the International Franchise Association’s Supplier Forum.

Previous Employment: Carvel Ice Cream - Franchise Sales Marketing PERSONAL INFORMATION Hobbies: Traveling, Martial Arts, Outdoor Adventures Family: Dog, Chester



Rochelle Weathers GENERAL INFORMATION Name: Rochelle Weathers Title: Dir. of Franchise Services Company: Carlson Travel Network Address: P.O. Box 59159 Minneapolis, MN Phone: 763.212.3425 Fax: 763.212.1760 Email: [email protected] Industry: Travel Agents IFA Member Category: Franchisor Area(s) of Expertise: Dealing with Under Performing Franchisees, Franchise Relations, Operations,

Start-ups, Turnarounds PROFESSIONAL EXPERIENCE Education: B.A. Accounting-University of Wisconsin at Eau Claire Current Employment: I work for a franchise company that has 4 travel agency brands. I am responsible

for Training, Meeting Planning, Contract Administration, and assist with Strategic Planning.

Previous Employment: I spent 10 years at Winmark Corporation as the Sr Analyst for Operations. I

worked with franchisees on business planning. I also managed the Service Vendor Agreements such as the Credit card programs and franchisee insurance.

IFA INFORMATION IFA Committee(s) Served: I am involved in the local WFC chapter in Minneapolis. I want to be a… Speaker at future IFA and/or WFC events



Jenni Wisniewski GENERAL INFORMATION Name: Jenni Wisniewski Title: Partner Company: Snell & Wilmer, LLP Address: 1200 17th Street

Suite 1900 Denver, CO, 80211 Phone: 303-634-2011 Fax: 303-634-2020 Email: [email protected] Industry: Franchise Consulting IFA Member Category: Supplier Area(s) of Expertise: Legal PROFESSIONAL EXPERIENCE Education: University of Florida, BA 1993 University of Denver, JD 1998 Current Employment: Partner in Retail and Restraunt Services Practice Group. Includes counseling

clients on sales compliance issues; registrations; drafting UFOCs, franchise related agreements; renewals; trademarks

Previous Employment: Patton Boggs Associate- Intellectual Property

Professional Memberships: Colorado Bar Association- Franchise Subsection Chairperson American Bar Association- Franchise Forum International Franchise Association

PERSONAL INFORMATION Family: Michael Wisniewski- husband IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising



Christine Woolliscroft GENERAL INFORMATION Name: Christine Woolliscroft Title: CEO Company: National Water Surveying Address: P.O. Box 1307 Centralia, WA, 98531 Phone: 1.866.740.6446 Fax: 1.360.242.9953 Email: [email protected] IFA Member Category: Franchisor Area(s) of Expertise: Marketing IFA INFORMATION I want to be a… Mentee seeking a Mentor in Franchising


Documents

2006 Profiles of Women in Franchising · 2019-12-16 · Women’s Franchise Committee Profiles of Women in Franchising International Franchise Association 1501 K Street, NW Suite