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Governance Training for Boards of NGOs Developing capacity to implement NGO governance

Building Skills ||Optimizing Performance

Page | 1

Course Description

Research demonstrates that better-governed companies attract capital at a lower

cost and perform better in the long run. Better companies also lead to better societies,

creating sustainable businesses that contribute to the overall economic development

of the countries within which they operate. It is therefore important that boards of

directors understand the concepts of corporate governance and how these

concepts can be turned into practices that add value to the company. From that

understanding, the boards of directors can act as agents of change by analyzing the

boards on which they sit, identifying shortfalls from best practice, and implementing

the necessary changes to make their boards more effective.

The aim of this 3-day off-site program is to deepen the understanding and strengthen

the skills of governance leaders in the NGO sector, so they can fulfill their governance

responsibilities and better position their organizations for sustainable success.

What you will learn:

• Understanding Governance in the Non-Profit Sector

• Principles of Governance and NGO Boards

• Why You Need a Balanced Board

• Board Leadership, Duties and Responsibilities

• Board Structures Roles and Relationships

• Importance of Board committees;

• Strategic Thinking and Planning

• Monitoring Organizational Performance;

• Monitoring and Ensuring Financial Health;

• Promoting Beneficial Community Relations

• Developing and Supporting an Effective Board

• Board Members Leading Change

• Emotional Intelligence for Leadership

Target Audience:

All Internal Auditors

Course Fee:

GHS 2700 per participant, VAT Inclusive

Fundamentals of Internal Control for Business Leveraging controls to achieve better performance.


Course Description

Internal controls are no longer a regime for finance staff but all management who are required to take ownership of and sign off on controls. The challenge however is to understand how you can create a strong control environment in your organization and how you can practically implement an Internal Control framework. This 2-day practical hands-on course is your first building block in a strong structure called internal control that allows you to achieve your business, financial reporting and compliance objectives. Course material is based on a strong methodology grounded in regulations associated with Corporate Governance and the COSO framework.


• Appreciate the role of effective internal controls in achieving business objectives; • Understand the COSO Internal Control Framework; and • Use the Control framework to review and improve controls in all areas of business. • Importance of good controls both for business reasons and regulatory compliance; • Understand the fundamentals of control including key types of controls for credit,

operations, finance and accounting, treasury, human resource and IT; • Be conscious of control in their everyday work, becoming “ambassadors” for good

control, including execution, monitoring and assessing effectiveness of existing controls in their own tasks;

• Understand fraud and how to reduce the risk of fraud in their organizations by implementing and maintaining a strong and effective control environment.

Target Audience:

Non – Financial Managers in all institutions.

Course Fee:


Cyber Security Awareness for Employees Establishing a fair and ethical culture to enhance cyber security


Course Description Cyber Security can seem overwhelming, complex and scary. But it’s mostly about people and behavior. And it turns out there are some pretty basic things you can do to make yourself and your organization significantly more secure. The goal of this 2-day seminar is to make employees aware of who is after their personal and corporate information, why they want it, how they get it and what employees can practically do to prevent the bad guys out there in cyberspace in achieving their aim.


• Cyberspace, Cyberattack and Cybersecurity • The Reason Why Criminals are After you Information • Malware/Spam/Phishing/Spear Phishing • Password Safety, Internet Protection and Email Protection; • 3 Common Traps and How to Stay Away from them; • Other ways Criminals try to gain Access; • Email Trickery – 7 Tests to identify them; • Social Engineering – Think B4 U Click; • Dangerous Websites and How to Identify Them; • Social Network Attacks and Smart Phones; • How to protect personal and organizational assets; • Identify red flags that alert you to the danger of an attack; • Safely use organizational systems without compromising information systems security

Target Audience: All employees interacting with organizational systems.

Course Fee: GHS 1500 per participant, VAT Inclusive

Cyber Security Awareness for Senior Management Understanding cyber-based risk and creating systems to prevent and control them.


Course Description

The persistent threat of internet attacks is a societal issue facing all industries. Once largely considered an IT problem, the rise in frequency and sophistication of cyber-attacks now requires a shift in thinking on the part of senior management that cybersecurity risk is not simply an IT issue, but a CEO and board of directors’ issue. Cybersecurity experts expect the trend toward increasingly sophisticated cyber-attacks to continue in the near future. The threat cuts across all industries, that form a vital component of the nation’s critical infrastructure, remains a prime target for cyber criminals. The goal of this 3-day off-site seminar is to provide senior management, with a non-technical, easy-to- understand resource on cybersecurity that you can use as a guide to mitigate cybersecurity risks within your institution.


• Identify internal and external cyber risks; • Protect organizational systems assets and data; • Detect system intrusions; data breaches and unauthorized access; • Respond to a potential cybersecurity event; and • Recover from a cyber security event by restoring normal operations and services. • Safely use organizational systems without compromising information systems security

Target Audience: Middle to Senior Level Management.

Course Fee: GHS 2700 per participant, VAT Inclusive

Fraud Awareness for Employees Playing your role in the fight against occupational fraud


Course Description

Let’s face it, fraud has become a part of our operations and the earlier we accept and deal

with it the better it will be for company bottom line and reputation. Co-designed by fraud

examiners and internal auditors, this program has been tailored for executive levels and audit

management and provides a comprehensive overview of the changing perspectives on fraud,

new issues and trends in fraud, technology's role in detecting fraud, and managing risk while

maximizing the benefits of internal fraud investigations. This is a 1 - day program.


• Definition of fraud

• Common Myths about Fraud

• Fraud triangle

• Categories of fraud

• Effect of Fraud on Individuals, Projects and Organizations

• Potato Chip Theory

• Red flags

• More Information

Target Audience:

All Employees in all institutions.

Course Fee:

GHS550 per participant, VAT Inclusive

Fraud Awareness for Senior Management Deal with fraud before it deals with you


Course Description

Let’s face it, fraud has become a part of our operations and the earlier we accept and deal

with it the better it will be for company bottom line and reputation. Co-designed by fraud

examiners and internal auditors, this program has been tailored for executive levels and audit

management and provides a comprehensive overview of the changing perspectives on fraud,

new issues and trends in fraud, technology's role in detecting fraud, and managing risk while

maximizing the benefits of internal fraud investigations. This is a 1 - day program.


• Why management should be concerned about fraud risk

• The impact of fraud on the organization

• New issues and trends in fraud

• 3 dangers of management override of controls

• 4 conditions that enable fraud to occur in the organization

• The 4 main types of fraud

• 5 key components of the Fraud Risk Management program

• The 5 Fraud Risk Management Principles

• The need for periodic Fraud Risk Assessment

• Roadmap for implementing a Fraud Risk Management Program

Target Audience:

All Managers and Supervisors in all institutions.

Course Fee:


Setting-up and Managing the Internal Audit Activity Providing audit leadership to optimize audit resources and support management


Course Description

The internal audit guidance (IPPF) requires audit leadership to set up and manage the audit function in a manner that will ensure that the internal audit activity adds value to the organization. This course will take audit leadership through the various steps to structuring, staffing and deploying audit resources to provide objective and relevant assurance, and contribute to the effectiveness and efficiency of organizational governance, risk management and control processes. This is a 3-day program.


• Key Professional and Regulatory Requirements • Factors to Consider in Managing Stakeholder Expectations • Internal Audit Policies and Procedures • Organizing and Staffing the Internal Audit Function for Optimal Performance • Tips on How to Quickly Gain Understanding of the Business • Internal Audit Planning – Strategic | Annual | Project • 5 Keys to Developing Audit Issues and Observations to Findings • Key Indicators for Measuring the Effectiveness of the IA Function

Target Audience: Chief Audit Executives and all those in charge of the internal Audit Function in all institutions.

Course Fee:


Reporting with Clarity, Speed and Impact Communicating audit results to management with clarity, speed and impact.


Course Description

The audit report communicates the results of the audit work. For that reason alone, it

is perhaps one of the most important parts of the audit process. It is important because

it is what the departments and senior management see, and in some cases may be

the only product of our work that management receives. If written and

communicated well, it can act as a positive change agent prompting management

to take corrective action. The reverse is true but you don’t want to have that. This is a

3-day program that will change your attitude about audit reporting and equip you to

make an impact with your reporting.

What you will learn: • Professional Requirement for Internal Audit Communications

• 5 Fundamental Audit Reporting Principles

• Building Block for Constructing the Internal Audit Report

• How to Write the Executive Summary to Attract Busy Executives

• Develop issues into full blown findings; and

• Optimize audit reports through the audit review process

• Feedback and Management Action Plans

• 10 ways to ruin the audit report

• 5 strategies for timely reporting

Target Audience:

Internal Auditors in all institutions.

Course Fee:


RCS.000 – Working with Internal Audit to Improve Business Leveraging Internal Audit for Success


Course Description

Regardless of their career path, students must learn to be good communicators, effective team

players and creative problem solvers. They need to know how to lead, bounce back when things go

wrong and be accountable and dependable employees. These timeless interpersonal and self-

management skills will help them flourish and grow at work. According to Jennifer Floren, Founder

and CEO, Experience, Inc. “Of all the things employers look for when hiring entry-level talent, it’s

the so-called ‘soft skills’ that are valued — communication, teamwork, flexibility and positive attitude

are by far the most sought-after skills. Employers understand that everything else can be taught,

so they look for the most promising raw material to work with. This is a 3-day program.


• Benefits of Internal Audit to a Company’s Performance

• 5 Common Mistaken Ideas about Auditing

• The Difference between the Internal Auditor and The External Auditor

• The Key Stakeholders of the Audit Function

• What do Internal Auditors Do? – A Day in the Life of The Internal Auditor

• What Happens During and Internal Audit Engagement?

• Overview of the Audit Process and The Key Issues at Stage

• The Management Control System and How it Operates

• Working with the Internal Auditor – Tips and Traps

• Some Hots Spots and How to Deal with Them

Target Audience:

Senior and Mid-Level Managers and all those interested in working with Internal Audit to improve Business Performance

Course Fee:

2500 per participant, VAT Inclusive

Leading with Emotional Intelligence Applying emotions as a such of leadership, communication and influence.


Course Description

The key to successful leadership is emotional intelligence. More than 300 studies in emotional

intelligence have shown that it contributes to both professional and personal success.

Boosting your emotional quotient or EQ is tied to more effective leadership, entrepreneurship,

career success as well as happiness and relationship satisfaction. Who wouldn’t want more

of that? Developing your emotional intelligence will yield you all kinds of results. Not only for

you, but also or the teams you lead and the organisations you serve. The good news is that

you can raise your EQ and that what this course is all about. This is a 2-day course.


• Recognize the benefits of developing emotional intelligence (EI)

• Define EI competencies and origins

• Identify personal strengths and limitations using the Emotional and Social Competency

Inventory

• Apply the researched EI competency framework to optimize professional performance

and working relationships

• Build a personal development strategy

Target Audience:

All Managers and Team Leaders.

Course Fee:


The 7 most disruptive Workplace Issues – And how to handle them


Course Description

Companies rely on employees to soar to new heights, birthing new ideas and finding

innovative ways to enhance and lift performance. In the process, employers have to deal

with the whole unwieldy spectrum of human behavior. And it is not always easy. Let us

face it, interactions in the workplace can get messy. There is racial and ethnic

discrimination, sexual harassment and religious bias; but at least those issues have

clear legal rules on how they must be handled. There is, however, a whole range of

workplace disruptions that don’t fit neatly into any clear legal category – the kinds of

problems that are bound to arise when that many people are in the same place for eight

hours – every day. This seminar identifies the most common of those disruptive

workplace behaviors – and offers practical and proven advice on what today’s busy

managers can do to eliminate or control them. This is a 3-day program.


• Chronic tardiness and absenteeism: 5 proven ways to keep it from impacting your

bottom line

• 3 can't miss ways to eliminate the distractions of personal issues

• Keys to handling workplace romance with tact and avoid future legal trouble

• 4 types of prima donnas and what drives them to produce

• Quick practical tips for having tough conversations with employees

Target Audience:

Mid to Senior level supervisors’ and managers in all institutions.

Course Fee:


From Backpack to Briefcase Helping students transition to and thrive in today’s workplace.


Course Description

Regardless of their career path, students must learn to be good communicators, effective

team players and creative problem solvers. They need to know how to lead, bounce back

when things go wrong and be accountable and dependable employees. These timeless

interpersonal and self-management skills will help them flourish and grow at work.

According to Jennifer Floren, Founder and CEO, Experience, Inc. “Of all the things employers

look for when hiring entry-level talent, it’s the so-called ‘soft skills’ that are valued —

communication, teamwork, flexibility and positive attitude are by far the most sought-after

skills. Employers understand that everything else can be taught, so they look for the most

promising raw material to work with. This 1-Day course is made up of lessons that seek to

reflect the soft skills that employers seek.


• Attitude: Attitude Trumps Aptitude

• Verbal Communication: Small Talk is a Big Deal

• Teamwork: Teamwork Tops the List

• Problem Solving: Collaboration Solves Problems

• Conflict Resolution: Conflict Offers Opportunities

• Resilience: Resiliency is Key to Success

• Listening: Listening is Underrated

• Critical Thinking: Critical Thinkers in High Demand

• Time Management: Multitasking Decreases Productivity

• Work Ethic: Work Ethic is Valued

• Leadership: Leadership is for Everyone

• Customer Service: Everyone has a Customer to Serve

• Professionalism: Professionalism Counts

• Networking: Networking is Essential

Target Audience:

Anyone desirous of starting off well at the workplace.

Course Fee:

A Free Program

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