2- SolMan - Gustavo Kunst

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Solution Manager Overview

The more transparente the Solution the more you benefitAll systems All training information All business processes

The entire documentation

All maintenance activities

SAP SOLUTION MANAGER

All test information

All service planning, deliver and follow-up information

All customer developments and functional enhancements

All change information All service level information SAP 2009 / Page 2

All incident and problem information All monitoring data

Adoption ScenariosImplementation/Upgrade Of SAP solutions

Solution Monitoring

SAP methods & tools Global rollout Customizing synchronization E-learning management Test management

1

2

System Monitoring SAP EarlyWatch Alert Service Level Reporting Central System Administration Business Process Monitoring

Change Request Management

CORE BUSINESS PROCESSES 3 4

Service Desk

Manage support package stacks Manage regular and urgent corrections Follows ITIL standards

Best Practices for messaging Solution Manager Diagnostics (SMD) Integration of 3rd-party help desks

SAP 2009 / Page 3

Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g

BuildG o L iv R e a liz a tio n p reFpin a l tio n & S u p pe rt a ra o

Run

D e fin e p ro je c t D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s

H andov er To O p e ra tio n s

P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g Roadm aps S A P S o lu tio n M a n a g e r

Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer

1

Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade

2

Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager

3

4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 4

Implementation/Upgrade Scenario Overview

Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n D e fin e p ro je c t B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g

BuildF G o L iv R e a liz a tio n p re pin a l tio n & S u p pe rt a ra o

Run

D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s

H andov er To O p e ra tio n s

P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g Roadm aps S A P S o lu tio n M a n a g e r

Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer

1

Design, configure, document, test, and Go-Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade

2

Run, monitor, and operate SAP Solution with SAP Solution Manager Manage internal support using Support Desk in SAP Solution Manager

3

4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 6

AcceleratedSAP Methodology

Description

AcceleratedSAP (ASAP) provides proven, comprehensive, repeatable and rich implementation methodology to streamline projects. ASAP covers implementations, upgrades, strategic studies and more.More infohttp://service.sap.com/asap

SAP 2009 / Page 7

ASAP Implementation Roadmap

SAP 2009 / Page 8

Roadmap Adds Value to the ImplementationWhy and how you should do it

Roadmap provides guidance on the following:

What to do, and when to do it Accelerators, Samples, Templates

Who participates

SAP 2009 / Page 9

Implementation Content: Business Scenarios

Business Scenarios include various Business Process descriptions and guided configuration support for SAP Solutions Availability:

SAP ERP (Financials, Operations, HR, Corporate Services, ) SAP CRM SAP PLM SAP SCM SAP SRM SAP Financial & Public Sector Industries SAP Service Industries SAP Manufacturing Industries SAP NetWeaver

Business Scenario Process Process StepVisualized by Component View

SAP 2009 / Page 10

Example: Upgrade Roadmap for mySAP ERP 2005Upgrade Roadmap

Source-ReleaseSAP R/3 3.1i SAP ECC 5.0 SAP Learning Solution 2.0 and 3.0 SAP SEM 3.0 4.0 FSCM 2.0 and 3.0 SAP E-Recruting 2.0 and 3.0 SAP cProjects 2.0 3.1 ISA WAC 4.0 SAP XSS 5.0 SAP 2009 / Page 11

Target ReleaseSAP ECC 6.0 SAP Learning Solution 6.0 SAP SEM 6.0 FSCM 6.0 SAP E-Recruting 6.0 SAP cProjects 4.0 XECO 5.0 SAP XSS 6.0

Accelerators 110 (21 unique) 42 (15 unique) 49 (13 unique) 44 (16 unique) 45 (16 unique) 51 (14 unique) 43 (16 unique) 39 (14 unique)

Example: Upgrading with SAP Solution Manager

Upgrade Roadmap Project Preparation Upgrade Blueprint Upgrade Realization Final Preparation for Cutover Production Cutover & Support

Define upgrade project Analyze as-is IT landscape

Define exist./to-be core processes Verify existing testing material

Configure new processes Test processes

Delta training

Solution Upgrade

System System Landscape Landscape Reporting Reporting

Identify release Identify release process and process and function deltas function deltas

Common upgrade Common upgrade IMGs, Identify IMGs, Identify upgrade-relevant upgrade-relevant config. settings config. settings Plan and execute Plan and execute tests tests Create/use e-Learning material/ Create/use e-Learning material/ Learning Maps Learning Maps

SAP Solution Manager Supporting upgrade featuresIssue Tracking / Monitoring / Reporting SAP 2009 / Page 12

Test ManagementTest analysis

Project structure with assigned test cases

Test package Test package Test package Test package Test package Test packageTest Test Test Test

Test plan

Collection of test cases

Selection of test cases

Assignment of test packages to testers

Test Execution

SAP 2009 / Page 13

Central Test Management

Example: Sales Order Processing SAP 2009 / Page 14

Service Desk Scenario IntegrationEnd UserReport Incident

1

Solution Support

Search for Solution

2

SAP Service Marketplace

Service Desk SAP System

Find Solution SAP Note Database Service Products Best Practices

3

Perform Root Cause Analysis

Forward Problem

4 5 Perform Root

SAP Support

6Provide Solution

Cause AnalysisProvide Solution

Customer's Solution Database

Customer SAP 2009 / Page 15

SAP

SAP Solution Manager e-Learning Management

Update Existing Materials

6 1

Create Learning Units

Re-Use Content

5 2

Edit Learning Content

4

3

Deploy Learning Content to Users SAP 2009 / Page 16

Collect, Categorize, and Store Content

SAP Solution Manager Attacks Known Cost Drivers in UpgradeSAP Solution ManagerUpgrade Roadmap E-Learning Management Test Management Change Management

Upgrade ServicesSAP Downtime Assessment SAP Modification Clearing Service SAP Test Management Optimization

SAP Solution Manager as Service Platform50% 40% 30% 20% 10%

Source: SAP Upgrade Survey 2004 (700 interviews)

Adapt application / Modification adjustment Technical upgrade / Minimum downtime SAP 2009 / Page 17

Efficient testing End-User training Project management

IT infrastructure

Solution Monitoring Scenario Overview

Adoption Scenarios During LifecyclePlanP ro je c t P re p a ra tio n B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g

BuildG L iv R e a liz a tio n p reFpin a l tio n & o u p pe rt a ra S o

Run

D e fin e p ro je c t D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s

Handover To O p e ra tio n s

P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g R oadm aps S A P S o lu tio n M a n a g e r

Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer

1

Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade

2

Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager

3

4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 19

Solution Monitoring Scenario Overview

Service Level Management

Periodic, long-term, and cross-system reporting, including business processes based on SAP EarlyWatch Alert

System Monitoring

Real-time monitoring of business processes and system components based on the monitoring infrastructure

Business Process and Interface Monitoring

Monitoring of core business processes Covers all technical and business application-specific functions required for a smooth and reliable flow of business processes

SAP 2009 / Page 20