2- SolMan - Gustavo Kunst

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<p>Solution Manager Overview</p> <p>The more transparente the Solution the more you benefitAll systems All training information All business processes</p> <p>The entire documentation</p> <p>All maintenance activities</p> <p>SAP SOLUTION MANAGER</p> <p>All test information</p> <p>All service planning, deliver and follow-up information</p> <p>All customer developments and functional enhancements</p> <p>All change information All service level information SAP 2009 / Page 2</p> <p>All incident and problem information All monitoring data</p> <p>Adoption ScenariosImplementation/Upgrade Of SAP solutions </p> <p>Solution Monitoring</p> <p>SAP methods &amp; tools Global rollout Customizing synchronization E-learning management Test management</p> <p>1</p> <p>2</p> <p>System Monitoring SAP EarlyWatch Alert Service Level Reporting Central System Administration Business Process Monitoring</p> <p>Change Request Management</p> <p>CORE BUSINESS PROCESSES 3 4</p> <p>Service Desk </p> <p>Manage support package stacks Manage regular and urgent corrections Follows ITIL standards</p> <p>Best Practices for messaging Solution Manager Diagnostics (SMD) Integration of 3rd-party help desks</p> <p> SAP 2009 / Page 3</p> <p>Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g</p> <p>BuildG o L iv R e a liz a tio n p reFpin a l tio n &amp; S u p pe rt a ra o</p> <p>Run</p> <p>D e fin e p ro je c t D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s</p> <p>H andov er To O p e ra tio n s</p> <p>P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g Roadm aps S A P S o lu tio n M a n a g e r</p> <p>Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer</p> <p>1</p> <p>Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade</p> <p>2</p> <p>Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager</p> <p>3</p> <p>4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 4</p> <p>Implementation/Upgrade Scenario Overview</p> <p>Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n D e fin e p ro je c t B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g</p> <p>BuildF G o L iv R e a liz a tio n p re pin a l tio n &amp; S u p pe rt a ra o</p> <p>Run</p> <p>D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s</p> <p>H andov er To O p e ra tio n s</p> <p>P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g Roadm aps S A P S o lu tio n M a n a g e r</p> <p>Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer</p> <p>1</p> <p>Design, configure, document, test, and Go-Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade</p> <p>2</p> <p>Run, monitor, and operate SAP Solution with SAP Solution Manager Manage internal support using Support Desk in SAP Solution Manager</p> <p>3</p> <p>4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 6</p> <p>AcceleratedSAP Methodology</p> <p>Description</p> <p>AcceleratedSAP (ASAP) provides proven, comprehensive, repeatable and rich implementation methodology to streamline projects. ASAP covers implementations, upgrades, strategic studies and more.More infohttp://service.sap.com/asap</p> <p> SAP 2009 / Page 7</p> <p>ASAP Implementation Roadmap</p> <p> SAP 2009 / Page 8</p> <p>Roadmap Adds Value to the ImplementationWhy and how you should do it</p> <p>Roadmap provides guidance on the following:</p> <p>What to do, and when to do it Accelerators, Samples, Templates</p> <p>Who participates</p> <p> SAP 2009 / Page 9</p> <p>Implementation Content: Business Scenarios</p> <p>Business Scenarios include various Business Process descriptions and guided configuration support for SAP Solutions Availability: </p> <p>SAP ERP (Financials, Operations, HR, Corporate Services, ) SAP CRM SAP PLM SAP SCM SAP SRM SAP Financial &amp; Public Sector Industries SAP Service Industries SAP Manufacturing Industries SAP NetWeaver</p> <p>Business Scenario Process Process StepVisualized by Component View</p> <p> SAP 2009 / Page 10</p> <p>Example: Upgrade Roadmap for mySAP ERP 2005Upgrade Roadmap</p> <p>Source-ReleaseSAP R/3 3.1i SAP ECC 5.0 SAP Learning Solution 2.0 and 3.0 SAP SEM 3.0 4.0 FSCM 2.0 and 3.0 SAP E-Recruting 2.0 and 3.0 SAP cProjects 2.0 3.1 ISA WAC 4.0 SAP XSS 5.0 SAP 2009 / Page 11</p> <p>Target ReleaseSAP ECC 6.0 SAP Learning Solution 6.0 SAP SEM 6.0 FSCM 6.0 SAP E-Recruting 6.0 SAP cProjects 4.0 XECO 5.0 SAP XSS 6.0</p> <p>Accelerators 110 (21 unique) 42 (15 unique) 49 (13 unique) 44 (16 unique) 45 (16 unique) 51 (14 unique) 43 (16 unique) 39 (14 unique)</p> <p>Example: Upgrading with SAP Solution Manager</p> <p>Upgrade Roadmap Project Preparation Upgrade Blueprint Upgrade Realization Final Preparation for Cutover Production Cutover &amp; Support</p> <p>Define upgrade project Analyze as-is IT landscape</p> <p>Define exist./to-be core processes Verify existing testing material</p> <p>Configure new processes Test processes</p> <p>Delta training</p> <p>Solution Upgrade</p> <p>System System Landscape Landscape Reporting Reporting</p> <p>Identify release Identify release process and process and function deltas function deltas</p> <p>Common upgrade Common upgrade IMGs, Identify IMGs, Identify upgrade-relevant upgrade-relevant config. settings config. settings Plan and execute Plan and execute tests tests Create/use e-Learning material/ Create/use e-Learning material/ Learning Maps Learning Maps</p> <p>SAP Solution Manager Supporting upgrade featuresIssue Tracking / Monitoring / Reporting SAP 2009 / Page 12</p> <p>Test ManagementTest analysis</p> <p>Project structure with assigned test cases</p> <p>Test package Test package Test package Test package Test package Test packageTest Test Test Test</p> <p>Test plan</p> <p>Collection of test cases</p> <p>Selection of test cases</p> <p>Assignment of test packages to testers</p> <p>Test Execution</p> <p> SAP 2009 / Page 13</p> <p>Central Test Management</p> <p>Example: Sales Order Processing SAP 2009 / Page 14</p> <p>Service Desk Scenario IntegrationEnd UserReport Incident</p> <p>1</p> <p>Solution Support</p> <p>Search for Solution</p> <p>2</p> <p>SAP Service Marketplace</p> <p>Service Desk SAP System</p> <p>Find Solution SAP Note Database Service Products Best Practices</p> <p>3</p> <p>Perform Root Cause Analysis</p> <p>Forward Problem</p> <p>4 5 Perform Root</p> <p>SAP Support</p> <p>6Provide Solution</p> <p>Cause AnalysisProvide Solution</p> <p>Customer's Solution Database</p> <p>Customer SAP 2009 / Page 15</p> <p>SAP</p> <p>SAP Solution Manager e-Learning Management</p> <p>Update Existing Materials</p> <p>6 1</p> <p>Create Learning Units</p> <p>Re-Use Content</p> <p>5 2</p> <p>Edit Learning Content</p> <p>4</p> <p>3</p> <p>Deploy Learning Content to Users SAP 2009 / Page 16</p> <p>Collect, Categorize, and Store Content</p> <p>SAP Solution Manager Attacks Known Cost Drivers in UpgradeSAP Solution ManagerUpgrade Roadmap E-Learning Management Test Management Change Management</p> <p>Upgrade ServicesSAP Downtime Assessment SAP Modification Clearing Service SAP Test Management Optimization</p> <p>SAP Solution Manager as Service Platform50% 40% 30% 20% 10%</p> <p>Source: SAP Upgrade Survey 2004 (700 interviews)</p> <p>Adapt application / Modification adjustment Technical upgrade / Minimum downtime SAP 2009 / Page 17</p> <p>Efficient testing End-User training Project management</p> <p>IT infrastructure</p> <p>Solution Monitoring Scenario Overview</p> <p>Adoption Scenarios During LifecyclePlanP ro je c t P re p a ra tio n B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g</p> <p>BuildG L iv R e a liz a tio n p reFpin a l tio n &amp; o u p pe rt a ra S o</p> <p>Run</p> <p>D e fin e p ro je c t D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s</p> <p>Handover To O p e ra tio n s</p> <p>P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g R oadm aps S A P S o lu tio n M a n a g e r</p> <p>Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer</p> <p>1</p> <p>Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade</p> <p>2</p> <p>Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager</p> <p>3</p> <p>4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 19</p> <p>Solution Monitoring Scenario Overview</p> <p>Service Level Management</p> <p>Periodic, long-term, and cross-system reporting, including business processes based on SAP EarlyWatch Alert</p> <p>System Monitoring</p> <p>Real-time monitoring of business processes and system components based on the monitoring infrastructure</p> <p>Business Process and Interface Monitoring </p> <p>Monitoring of core business processes Covers all technical and business application-specific functions required for a smooth and reliable flow of business processes</p> <p> SAP 2009 / Page 20</p> <p>The Concept: Central Solution Monitoring</p> <p>FVS CUS SCM</p> <p>PLM CUS 4.6C</p> <p>System administratorCentral Monitoring Instance</p> <p>SAP Service Marketplace SAP 2009 / Page 21</p> <p>SAP Active Global Support</p> <p>Business Process and Interface MonitoringAlerts</p> <p>overview of business Process stepAlert</p> <p>dashboardMonitoring</p> <p>session with detailed information in the step related check</p> <p>Detailed procedures for error handling and problem resolution Precise definition of contact persons and escalation paths Tight integration of the customers support organization</p> <p>Expert</p> <p>monitors directly linked in satellite systems</p> <p> SAP 2009 / Page 22</p> <p>Solution ReportingSAP Solution Manager SAP Solution Manager SAP NetWeaver BI SAP NetWeaver BIBW Content EWA Data Collected EWA Data EWA Reports Availability Reporting</p> <p>System 1</p> <p>System 2EWA Data</p> <p>+ BPMon-Data or other Services Data</p> <p>Service Level Reporting Service Reporting</p> <p>BI queries</p> <p>System nEWA Data</p> <p>CCMS Monitoring Infrastructure CCMS Monitoring Infrastructure</p> <p>Central Performance History</p> <p>BW Content</p> <p> SAP 2009 / Page 23</p> <p>Integration of 3rd -Party Tools</p> <p>SAP Solution Manager Solution Monitoring</p> <p>Trigger console in case of an alert (SAPConnect; SNMP; XML)</p> <p>3rd -Party System Management Console</p> <p>Detailed Analysis with 3rd -party tools Monitoring Infrastructure</p> <p>CCMS Monitoring Infrastructure (RZ20)</p> <p>Report Alerts</p> <p>Monitoring Agent</p> <p>Solution Landscape</p> <p>3rd -Party Components</p> <p> SAP 2009 / Page 24</p> <p>Service Desk Scenario Overview</p> <p>Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g</p> <p>BuildF G L iv R e a liz a tio n p re pin a l tio n &amp; o u p pe rt a ra S o</p> <p>Run</p> <p>D e fin e p ro je c t D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s</p> <p>H andover To O p e ra tio n s</p> <p>P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g R oadm aps S A P S o lu tio n M a n a g e r</p> <p>Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer</p> <p>1</p> <p>Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade</p> <p>2</p> <p>Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager</p> <p>3</p> <p>4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 26</p> <p>Service Desk Scenario</p> <p>Full-feature message application! </p> <p>Directly integrated with SAP Active Global Support End users can create messages from within any SAP system or from a browser All SAP system data and context is collected automatically! Internal billing and controlling possible Advanced reporting Customer Solution Database IC WebClient capable Third-Party Integration-capable</p> <p> SAP 2009 / Page 27</p> <p>Service Desk ProcessCustomerIncident is</p> <p>SAP Solution SupportSearch solution</p> <p>Userreported</p> <p>SAP Service Marketplace</p> <p>Solution available?</p> <p>SAP System Service DeskRoot Cause Analysis Forward problem</p> <p>SAP Notes Database</p> <p>SAP Support</p> <p>SAP Solution Manager + DiagnosticsProvide solution SAP 2009 / Page 28</p> <p>Root Cause Analysis</p> <p>Customers Solution Database</p> <p>Solution</p> <p>Service Desk Integration with Third-Party Help DesksContains an open, bi-directional Interface for the exchange of problem messages between SAP Solution Manager 4.0 and third-party help desk applications, enabling Solution Manager Service Desk to be integrated into existing help desk applications of a support infrastructure. based on Web-Services (simple, flexible, platform independent)</p> <p>aligned with existing standards for message exchange (e.g. SOAP protocol)</p> <p>SAPSAP Support Solution Manager Support DeskMessage</p> <p>CustomerExternal Help DeskWeb Services</p> <p>Web Services</p> <p>RFC</p> <p>Message</p> <p>SOAP/HTTP</p> <p>Message</p> <p>SAP Application SAP 2009 / Page 29</p> <p>RFC</p> <p>Change Management Scenario Overview</p> <p>Adoption Scenarios during LifecyclePlanP ro je c t P re p a ra tio n D e fin e p ro je c t B u sin e s s B lu e p rin t C o n fig u re p ro c e s s e s S yn c h ro n iz e C u s.t s e ttin g s T e s tin g T ra in in g</p> <p>BuildF G L iv R e a liz a tio n p re pin a l tio n &amp; o u p pe rt a ra S o</p> <p>Run</p> <p>D e fin e c u s to m e r S e t u p s y s te m s o lu tio n based n o la n d s c a p e SAP p ro c e s s e s</p> <p>H andover To O p e ra tio n s</p> <p>P ro je c t A d m in is tra tio n Is s u e T ra c k inM o n ito rin/ gR e p o rtin g / g R oadm aps S A P S o lu tio n M a n a g e r</p> <p>Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer</p> <p>1</p> <p>Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps covers new implementation and upgrade</p> <p>2</p> <p>Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Service Desk in SAP Solution Manager</p> <p>3</p> <p>4 Manage Solution Changeswith Change Request Management in SAP Solution Manager SAP 2009 / Page 31</p> <p>Change Request Management ScenarioSAPs scope of application management includes all types of application changes Emergency corrections Periodic maintenance Business process changes, implementation and upgrade projects</p> <p>Change Request Management strengthens the strategy of SAP Solution Manager as SAPs application management platform which Ensures reliability Reduces Total Cost of Ownership and increases Total Solution Value Bridges the gap between business requirements and IT administration</p> <p> SAP 2009 / Page 32</p> <p>Three T...</p>