173680739 PERSONAL and Professional Development

8/13/2019 173680739 PERSONAL and Professional Development

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PERSONAL AND PROFESSIONAL

DEVELOPMENT


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ASSIGNMENTON

PERSONAL AND PROFESSIONAL

DEVELOPMENT

(SubmittedTo)

(..)

(SubmittedBy)

(.............................................)

(BTEC Higher National Diploma in Business)


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TABLE OF COMTENTS

INTOD!CTION"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#

O!TCOME (TAS$ %)"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#

%"% A&&OACHES TO SELF MANA'ED LEANIN'"""""""""""""""""""""""""""""#

%" SI'NIFICANCE OF LIFELON' LEANIN'"""""""""""""""""""""""""""""""""""""

&ESONAL AND &OFESSIONAL S$ILLS""""""""""""""""""""""""""""""""""""""""""

Se*tion I"% Lea+ership"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

Se*tion I" Time Management"""""""""""""""""""""""""""""""""""""""""""""""""""""""",

Se*tion I"- Stress Management""""""""""""""""""""""""""""""""""""""""""""""""""""",

Se*tion I". &resentation S/ills""""""""""""""""""""""""""""""""""""""""""""""""""""""",

Se*tion I"0 Charring the Meeting""""""""""""""""""""""""""""""""""""""""""""""""""",

Se*tion I"1 &ro2lem Sol3ing Metho+"""""""""""""""""""""""""""""""""""""""""""""%4

%"- BENEFITS OF SELF MANA'ED LEANIN'"""""""""""""""""""""""""""""""""%4

O!TCOME (TAS$ AND -"%)""""""""""""""""""""""""""""""""""""""""""""""""""""""""%4


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"% C!ENT S$ILLS AND COM&ETENCIES""""""""""""""""""""""""""""""""""""%4

&ESONAL AND &OFESSIONAL S$ILL MANA'EMENT""""""""""""""""""""%4

&ESONAL S$ILL A!DIT""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%%

ANAL5SIS"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%%

S$ILL DE6ELO&MENT"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%%

" DE6ELO&MENT NEEDS AND E7!IED ACTI6ITIES"""""""""""""""""""%

&ESONAL DE6ELO&MENT &LAN""""""""""""""""""""""""""""""""""""""""""""""""""%

"- &LAN TO MEET C!ENT AND F!T!E NEEDS"""""""""""""""""""""""""%

"-"% &LAN IM&LEMENTATION &OCESS""""""""""""""""""""""""""""""""""""""""%

". &LANS TO MANA'IN' S$ILLS"""""""""""""""""""""""""""""""""""""""""""""""""%-

Se*tion I"# Time Management S/ill"""""""""""""""""""""""""""""""""""""""""""""""%-

Se*tion I" Stress Management""""""""""""""""""""""""""""""""""""""""""""""""""""%-

Se*tion I", E88e*ti3e &resentation""""""""""""""""""""""""""""""""""""""""""""""""%-

Se*tion I"%4 Con+u*ting Meetings""""""""""""""""""""""""""""""""""""""""""""""""%.

TAS$ -"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%.

Se*tion I"%% -" De3elopment A*ti3ities &lan""""""""""""""""""""""""""""""""%.

Se*tion I"% Au+iting Stu+9 S/ills""""""""""""""""""""""""""""""""""""""""""""""""%.

TIME LO'S AND TIME MANA'EMENT 7!ESTIONNAIE"""""""""""""""""""%.


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A!DITIN' STESS MANA'EMENT"""""""""""""""""""""""""""""""""""""""""""""""""%0

&ESONAL DE6ELO&MENT &LAN""""""""""""""""""""""""""""""""""""""""""""""""""%1

Se*tion I"%- Spe*i8i*""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%1

Se*tion I"%. Measura2le""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%#

Se*tion I"%0 A*hie3a2le"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%#

Se*tion I"%1 ealisti*"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%#

Se*tion I"%# Time Boun+""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%

:S;OT< ANAL5SIS""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%

Se*tion I"% Strengths"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%

Se*tion I"%, ;ea/nesses"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%

Se*tion I"4 Opportunities"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%,

Se*tion I"% Threats""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%,

-"- COM&AISON BET;EEN AIMS AND SET OB=ECTI6ES"""""""""""""""""%,

-". FEEDBAC$ AND SET OB=ECTI6ES"""""""""""""""""""""""""""""""""""""""""""""%,

TAS$ ."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""4

Se*tion I" ."% ;or/ Base+ &ro2lems an+ Solutions""""""""""""""""""""4

Se*tion I"- ." Communi*ation"""""""""""""""""""""""""""""""""""""""""""""""""""4

."- STATE'IES IN TIME MANA'EMENT""""""""""""""""""""""""""""""""""""""""%


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CONCL!SION""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

BIBLIO'A&H5""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

ATICLE I";O$S CITED""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

BIBLIO'A&H5""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""-

A&&ENDICES""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".


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Introduction

Certainlya dynamicleader shouldbe motivatedthe teammembersto see the sights of latent skills,

besides that the tacit to be utilized for the innovative and creative management process for the

overall excellence in personal and professional achievement. To manage the changes in

organizationsdue to the challengesfromthe changingglobal competitiveatmosphere,besidesthat

to manageoneself, undoubtedly ideal leaders should be emerged and manage the changes both

personal and professional. The personal and professional developmenthas its role to accelerate

ones personaland career advancement,moreoverit has differentmethodsand plannedactivitiesto

acquire the skills consist of ongoingskills inventory, knowledgeplan, skills acquisition and those

are integrated with the individual performanceand development plans. Admittedly it reveals the

importanceof the personaland professionaldevelopmentstrategiesand its properimplementation.

Out*ome (Tas/ %)

%"% Approa*hes to Sel8 Manage+ Learning

Self ManagedLearning is the structured approachwith a strategic way of learning and it helps to

providemore efficiencyand performancethroughits structural approach.The main characteristics

of this self managed learning is, it is strategic, syllabus free, self managed, shared, supported,

structured and stretching. In self managedlearning, the responsibility to learning to be with the

learner and it can solve through different approaches of learning such as, dependent, counter

dependent,independentand interdependent.

(Self ManagedLearning,1994-2012)


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Section I.2 Time Management

Time never change and once it lost means lost forever, so managing time is vital and it means

managing oneself with what time actually have, besides that it means change the behavior of

oneself. The time management process possible by better organized, due to that helps to more

productiveand stay in cool.

Section I.3 Stress Management

Stress managementrefers control over ones emotions, thoughts of emotions, family, work, heavy

work schedules or from relationships. Stress management is vital to perform in leadership roles

otherwise,it have an effect on the performance,due to that the propermeasuringof reasonsbehind

the stressand manageit accordinglywith suitablesolutions.

Section I.4 Presentation Skills

A goodleader shouldput up with leadershipqualitiesand have a goodpresentationskill to lead the

groupto success. The leader should be a good listener and even be a good teacher, and then only

the leader can motivate the group and communicate in effective way to subordinate groups for

solvingthe issuesthroughpropermanner. The presentationsskills to be developedmaintainedand

communicatedfor the overall performanceof both personaland organizationalachievements.

Section I.5 Charring the Meeting

The successful meeting are depends the leader and the successful chairing obtained through,

learning, practice and experience, so it is vital that the skill of chairing and conductingsuccessful

meetings are crucial in organizational achievements and then in personal attainments. Therefore

the successful chairing and successful meeting depends the leader, besides that measuring the

successfulnessby achievementof aim of the meeting and it dependsthe time management, well

designedagenda,goodvenue,


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Section I.6 Prolem Sol!ing Method

The one of the good qualities of a leader is good decision making or problem solving skill by

analyzingthe problemsand arrive at a solution from alternativeswith varioustechniquessuch as

artificial intelligence, computer science, engineering, mathematics, psychology and more by

definingthe problem,generatealternatives,evaluationand selectionand implementation.

%"- Bene8its o8 Sel8 Manage+ Learning

Self ManagedLearningis suitable to all and it suits with varioustypes of learningstyles, as well as

one can chooseit own comfortabletime with one of the instructional methodologieseven if it is an

approach to continuous learning, more over it is a responsibility of learning without timedependent.

Out*ome (Tas/ an+ -"%)

"% Current S/ills an+ Competen*ies

The observation and evaluation of the current skills and its effectiveness will gives a clear

understandingof the positionthat wherethe personis now and what are the skills to be developed

and experienced, besides that skill audit and skill development how it impact on personal and

professional objectives. So it is necessary to personal skill audit, analysis, development and

managingit.

&ersonal an+ &ro8essional S/ill Management

Undoubtedlythe above explainedskill plays a crucial role with the moldingof an ideal leader, due

to that the leader can performbetter and motivate the group. The optimization of the managerial

skills individuallyand in organization,the leader or managercan have a vital role to play to develop

and bring it into practice, besides that it should measurewith different tools to obtain the perfect

aim. To obtain the objectives innovative and creative management practice to be followed with


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continuousmonitoringand feedback.The managershould have to prioritize his work and prepared

to fasten what must do, ought to do and would like to do. The quote by Dr. Stephen

Covey,attaining management skills requires prioritizing work which is important but not

urgent. (covey, 2010)

&ersonal S/ill Au+it

It is important to analyze the approachof learning style and for this purpose to list the strengths

and weaknesseslisting in a learningstyle questionnaireand identified the style. The learningstyle

has an important role in the process of training skills as well as development programs, so the

manageris responsiveto the learningstyle of the teamindividuals. The learningstyle of this author

is, accommodating; it is a groupingof concrete experienceand active experimentation, in order

to analyzethe skills, the personalstrengthsand weaknesseslisted below.

Anal9sis

The learning styles consists of different merits and demerits, the above style helps this author to

managedynamically the above discussedskills, besidesthat it helps to achievethe managerlevel

actionsof settingthe deadlines,plan to get future goals, visualizationof pros and consof activities,

significanceof feedbackfromlevels of management.

S/ill De3elopment

The personal skill audit discloses the personal learning style and leadership skills besides that

managerial behavior and activities that helps to realize own strengths and weaknesses. The

realized weaknesses can be overcome through training and development programs for to

effectivelyachievegoals. As a result of this the significancerevealedfor actingwith care in over all

works such as runningmeeting, care of fire exists, feedbacks, importanceof visual aids, audience

learning style, interpretation, understandingand even more in acting with care and practical steps

has to continueto completethe managementskills.(3.2)


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" De3elopment Nee+s an+ e>uire+ A*ti3ities

The successdependon identifyingthe problemsand find suitablesolutionsfromthe choicesat

right time, besidesthat the successdependsthe implementationof the plan, the successgoeswith

thosewho implementthe plan correctly. So both the developingof personaland professionalplans

requiredactivities.

&ersonal De3elopment &lan

Certainly the managerial skills and learning style should have an impact on managing the team.

This authorbelongsin accommodativelearnerand the strengthsand weaknesseshave an impact

on managerial skills to build the team, besidesthat this authordesiredto take innovativeactionsas

well as modelswith practical experienceachievedto recognizethe pros and cons of every activity

in order to create innovativemanagementmodelsand to verify the result for suitability.

"- &lan to Meet Current an+ Future Nee+s

Planningis the processof filling the gap betweenpresent and future with varioustools and it helps

to obtain the personaland organizationalobjectives,moreoverit is essential to identify the required

resources and skills in planning process, such as, factors that affect the techniques and tools,

barriers, time and skill requirements.

"-"% &lan Implementation &ro*ess

The Implementation process starts after the planning works, therefore all the planning works are

executed accordingly, and such as pre planning requirements are analyzed and executed to

achieve the targets. After that the implementationprocessexecutedaccordingly, besidesthat it is

requiredto be developthe skills for the effectivenessin leadingand attainingtargets. The goals are

set with SMART,such as specific, measurable, achievable, and realistic more over time bound. In


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order to make the objectivesSMART,it is essential to analyze the SWOTsuch as the strength,

weaknesses,opportunitiesand threatsof own skills.

". &lans to Managing S/ills

Section I." Time Management Skill

The achievement of skills and goals consists in time management, to manage the time, it is

essential to prioritizing the jobs and it can implement in time schedule and finish it in time. The

prioritizingincludesthe classificationof work load basedon the importance,planningthe assigned

work, execution, setting the long term and short term objectives, sharing of the work and

minimizationof risk.

Section I.# Stress Management

The stress managementskill is an art and it is a grace to an ideal manager, besidesthat it helps to

performany critical situationsin a pleasantmanner, moreover the managercan guidedand to be a

model for group members. To control the stress at critical stages it is better to practice some

methods such as , to be optimistic and relaxed, broad minded, kind hearted, cautious to take

preventiveactions, practice meditationto maintain cool mind, learn methodsto deal apprehension

and attendcounselingas well as awarenessprograms.

Section I.$ %&&ecti!e Presentation

The art of effective presentationskill attracts listeners a great extend and it can motivate listeners

and it helpsto attain the meetinggoal or organizationalgoal with limitedresourcesand expressthe

idea as it means. S o it is essential to develop the presentation skill. The methods such as

improving the presentation skill, strategic approach to flow of presentation, delivering prcised

points, appearance, convincing and impressing listeners in a great manner helps to present a

dynamicpresentation.


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Section I.1' Cond(cting Meetings

Meetingsare part of strategy to develop team work. The strategy managedorganizationsconduct

meetings for the effective management by absorbing innovative and creative ideas, views and

objectivesand every meetingit has an aim and the successful meetingmet the aim and to conduct

a successful meeting the manager should have efficiency in that skill. To conduct an effective

meeting, the managershould have to meet the tips such as, developa team, formationof agenda,

and followthe agendaand moreover straighttalk with expressionof views.

TAS$ -

Section I.11 3.2 )e!elopment *cti!ities Plan

The personal skills development activities help the manager perform better in personal life and

morein professionallife. It is vital to approachthe targetedobjectives, due to that an inventorytest

identified asaccommodative and the manager should knows his strength and weaknesses, so

that it helpshim managethe requiredchangesof learningstyle and personality.

Section I.12 *(diting St(d+ Skills

Learning and understandingdifferent study skill is a part of developinga plan. The review of this

revealsthe skills and tacit, moreover got an insight to future movements.

Time logs an+ time management >uestionnaire

The time log is important to any manager to accomplish the works in

scheduled time, besides that it helps to smooth function and goals

attainment, further more helps to use the time effectively. The time

logs and questionnaires are usually verifying for inspecting the time

utilizing effectively or not. The findings are:-


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It is recognized that this author not utilized the time effectively, so

that necessary corrective steps has taken to maimum utilization of

time effectively. The analysis of daily time log sheet and weekly time

log sheet forced this author to change the time management

strategy. ! self eplanatory schedule attached here with for the

utilization of time from start of time management, how much time

saved and how the saved time utilized"!ppendi-!, !ppendi-#$ ,

besides that a schedule for learning style diagnosis chart shown in

the appendi."!ppendi-c$

%n completion of the time log it is recognized that, the time isprecious and once it lost it cannot recouped, so the author now using

the precious time carefully and effectively, besides that started a

daily plan for coordinating the routine activities.

Au+iting Stress Management

The leading people should be free from bad temper, fear, scatteredand foggy mind and other stresses, so that the it is essential to

recognize the reasons behind the stress by auditing it remedies

should take in action for a better personal life and professional

career, besides that to en&oy a pleasant social, professional and

family life. 'ontrol stress is an art and the reason behind stress due

to various social, personal, work place and relationship reasons. To

identify such situations and avoid with suitable solutions isnecessary.

The stress audit form filled duly and it revealed the stress related

matters up to an etent. The result indeed me to the problems of


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stress and the remedies put in action and now feel more relaed

with a fleible cool minded and confident to take any role in an

organization.

In order to hold the key position in an organization, the manager

indebted to correct himself up to a degree and be able to avoid

delays in action, besides that can perform duties more quicker than

before. To reach that level the author started to perform some

strategically changes in stress management such as meditation to

better the mental ability to overcome stress.

&ersonal De3elopment &lan

!s a result of the skill audit, time log questionnaires and stress

management questionnaires, it is recognized own strengths and

weaknesses up to a level, moreover it is necessary to overcome

weaknesses in character to reach a position of successful manager

in future. (o that it is important to get the above noted skills andconsidering with that the personal development plan by means of

)*(+!T analysis.

Section I.13 Speci&ic

The specific purpose is that to develop more perfection in

presentation skills by avoiding shyness, audience fear by which

obtaining making small presentations among friends, family

members or other interested groups and get feedback from them,

besides that record it for verification and analysis to obtain the

remedies for to improve the skill. +eanwhile it is necessary to

improve the time management by maintaining daily and weekly time


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table. These processes providing the author with a great confidence

and the specific plan lead achievable goals.

Section I.14 Meas(rale

The ob&ectives are not only worthy but also achievable because it is

time bound and measurable, it is set with structured frame and it

derived from a confident mind. In organizational level it is necessary

to do the &obs in time schedules.

Section I.15 *chie!ale

The goals set in this program are achievable and for the

improvements in skill management, the author started to attend

seminars, attending discussion groups, &oined with online

professional management groups to achieve the goals. These

activities make a person in key level position and it is essential to

perform in managerial role. To attain that it is practicing daily and

weekly time logs to manage the activities.

Section I.16 ,ealistic

It is realistic and attainable in a short period of time, because it is

not dream it is derived from the confidence and realization of the

skills and it leading to the target with continuous learning, practice

and in a preplanned structure.


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Section I.1" Time -o(nd

The time bound actions are planned in order to achieve the goal such

as attending seminars, debates, membership in libraries andfollowing the time logs, analyzing and taking corrective steps and

following stress management. It is sure that the net semester it is

possible to perform with great confidence in running meeting,

making presentations because of the time bound actions and the

targeted goal in future is attainable in time bound.

:S;OT< ANAL5SIS

)(/%T represents strength, weaknesses, opportunities and threats.

)(wot, analysis is a tool used for analyzing the situation fordecision making, it is a frame work of reviewing strategy, position

and direction of an individual or an organization and it is used forbusiness planning, strategic planning, competitor analysis, business

and product development, research report, team building more over

personal skill development.

Section I.1# Strengths0isting advantages those others don1t have, such as skills,

certifications, education, and connections.etc, and what can do

better than others2 /hat personal resources can access, what

others seeing strength in oneself, the most proud achievements,

values, connections with influential people.etc.

Section I.1$ eaknesses

/hat task avoiding due to unconfident, what others seeingweaknesses in one, confident about skill development, education if

not where is the weakest area, negative work habits and how

handling skills.


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Section I.2' /pport(nities

It is discussing the opportunities from all sources about newtechnology, internet, industry growth, and advantage from current

market, advice from specialists, strategic contacts, and benefits from

net work, education, conferences, and additional languages.

Section I.21 Threats

It discuss and realizing the obstacles facing at the moment,

competitors, challenge from changes, threat changing technologicalchange, turning the weaknesses to threat.etc.

The swot analysis can prepare based on the reflected best self,

besides that performing the analysis gives key information, moreover it can identify the needs to be carryout and set problems to

standpoint. eflected best self based swot analysis attached"!ppendi1s-3$

-"- Comparison 2et?een Aims an+ Set O2@e*ti3es

Aim refers the general goal and the aim of the author is to achieve a top level position in a

multinational companywithin the next three years. Objectivesrefer that SMARTgoal, such as to

get a good pass in the examination with distinction. But Tactics refers that the methodsused to

achievethe objectives.

3.4 Feedbackand Set Objectives

The above discussedpersonal and professional skills are monitored with different audit methods

as mentionedearlier, and the work out of questionnairesand checklist providesthe opportunityto

achieve talents, recognizing strengthsand weaknessesand the concept to the approachto study

has totally changedand it improvedthe level awarenessand heritagein the society, moreoverthis

is the lifelong knowledge acquired and it helps to make a positive change to personal life andcertainlyit leadsto the Aim.


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TASK4

Section I.22 4.1 ork -ased Prolems and Sol(tions

Refers to Brennanand Little, 2006, cited by The Higher EducationAcademyin their researchwork-

publication Work-based learning has increasingly become an area of interest for the higher

education (HE) sector. It is seen as means by which to support the personal and professional

developmentof students who are already in work and the focus of the learning and development

tendsto be on the studentsworkplaceactivities(Brennanand Little, 2006)(Iain Nixon, 2006)

There is difference in theory and practice, in theoratical study the overal litarature about the

subject, techniquesand tools ae covering. But in actual life it will differ from theory, so one has to

develop work based problem solving skills, due to that one can face and perform in real lifeproblems.

So it is importantthat one has to cover the all areasof the solvingprocesssuch as :-

Identify problem

Selectionof goal

Generatingvarioussolutions

Selectionof most appropriateesolution

Implementationof the solution

Evaluationof solution

So it is important that the whole area of the problemsolving process required various tools and

techniques.In order to meet this requiredproblemsolvingskill and it has to develop, maintain and

use.

Section I.23 4.2 Comm(nication

Communication is more than the words we speak. Communication is about whomwe are and

how we express ourselves and relate to the world. Communication is the message we deliver

throughnonverbal as well as verbal means. Communicationis the ultimate expressionof who we

are. (Gordan, 2012)


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The statementexplains the importanceof effective communication, so it is vital to every manager

and individual to develop dynamiccommunicationskills to address various situationsin personal

and professional situations. To make the communication powerful, the followings points to be

consideredfor the effectivedeliveryof idea and disclosethe personality.

To be clear about the idea to be conveys.

Maintaindiplomacyand goodmanners.

Expressin preciselyand specifically.

Understandthe standpointand framework.

Integrationof diversity in commonground.

Actionand wordsalignment.

Communicatethroughsilence

Conflict with diversity of opinions

Awareof context, text and subtext.

Responsibility and flexibility.

."- Strategies in Time Management

The effective management of time is one of the basic less stressful life and practicing time

managementreducesthe stress and helps to maintain a personal life, as well as in organizational

life also it is helpful to perform effectively such as more work in minimumtime . To obtain the

perfectness in time management, it is essential to follow certain time management steps. For

example:-

Plan daily

Prioritize tasks

No to non essential tasks

Delegationof works

Take time for quality job


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Breaktime consumingtasks into small tasks

Practiceten minuterule for big tasks

Evaluationof time

Blockout calendarand limit distractionsfor urgentand big tasks

Maintaingoodhealth

Attendtime managementcourses

Relax whenit required

Con*lusion

To recapitulate, the personal developmentis the basic of optimizing a person with humanvalues

and skills, besidesthat addingthe professional qualities and developmentenable one to reach the

zenith of professionand theseboth leadsto optimization.

Bi2liograph9

Arti*le I" ;or/s Cite+

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businessballs.com: http:!!!.businessballs.com"olblearnin#st$les.htm

%usiness &ictionar$. (2012, October 11). business dictionary.com. Retrieved October 11, 2012,

from http:!!!.businessdictionar$.comdefinitionor#ani'ationalstructure.html

cove$, s. (2010, April 2). ebook3000.com. Retrieved October 2, 2012, from eboo"*000.com:

http:!!!.eboo"*000.com+he-abitsof-i#hl$ffective/eople*0.html


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3ordan, 4. (2012, October 2). quality coaching. Retrieved october 2, 2012, from 5ualit$

coachin#: http:!!!.6ualit$coachin#.comArticlescommunication.html

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