8/13/2019 16 sept 2013

1/34

8/13/2019 16 sept 2013

2/34

8/13/2019 16 sept 2013

3/34

8/13/2019 16 sept 2013

4/34

Original definition limited to

purchases for personalconsumption

The consumer is the one who pays to

consume the goods and servicesproduced.

8/13/2019 16 sept 2013

5/34

8/13/2019 16 sept 2013

6/34

Consumer protection is a group oflaws and organizations designed toensure the rights of consumers as

well as fair trade competition and thefree flow of truthful information in themarketplace

Consumer protection laws are a formof government regulation , which aimto protect the rights of consumers

http://en.wikipedia.org/wiki/Regulationhttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Regulation

8/13/2019 16 sept 2013

7/34

8/13/2019 16 sept 2013

8/34

8/13/2019 16 sept 2013

9/34

8/13/2019 16 sept 2013

10/34

Section !"#!d#!ii# of the act Consumer means any person who hires or

avails of any services for a considerationwhich has $een paid or promised or partly

paid and partly promised or under anysystem of deferred payment.

8/13/2019 16 sept 2013

11/34

8/13/2019 16 sept 2013

12/34

Section !"#!o# of the act &and that in the event of any deficiency inthe performance of such services , theaggrieved party can invoke the remediesprovided under the act $y filing a complaint$efore the consumer forum having

'urisdiction.

8/13/2019 16 sept 2013

13/34

8/13/2019 16 sept 2013

14/34

-pplica$ility

-mendments

-mendments in the year " /

-mendments in the year 00

8/13/2019 16 sept 2013

15/34

Two kinds of consumer under the ActConsumer of goods

$uys or agrees to $uy goods

any user of such goodsConsumer of services

hires or avails any services

any $eneficiary of such service

8/13/2019 16 sept 2013

16/34

Unfair trade practice

Restrictive trade practice

Defects

Deficiencies

8/13/2019 16 sept 2013

17/34

8/13/2019 16 sept 2013

18/34

UNFAIR TRADE PRACTICE1isleading pu$lic a$out price1isleading pu$lic a$out price

!e.g. $argain price when it is!e.g. $argain price when it isnot so#.not so#.Charging a$ove 12( printed.Charging a$ove 12( printed.1isleading pu$lic a$out1isleading pu$lic a$outanother3s goods or services.another3s goods or services.4alsely claiming a sponsorship,4alsely claiming a sponsorship,approval or affiliation.approval or affiliation.

Offering misleading warranty orOffering misleading warranty or

C N!U"ER! NEED

PR TECTI N A#AIN!T

8/13/2019 16 sept 2013

19/34

RE!TRICTI$E TRADE PRACTICE (rice fi5ing or output restraint re6

delivery7flow of supplies to imposeun'ustified costs7restrictions on consumers.

Collusive tendering* market fi5ing territoriallyamong competing suppliers, deprivingconsumers of free choice, fair competition.

Supplying only to particular distri$utors or oncondition of sale only within a territory.

8elaying in supplying goods7services leading

to rise in price.

8/13/2019 16 sept 2013

20/34

DEFECT!An% fau&t' imperfection or shortcoming in the(ua&it%' (uantit%' potenc%' purit% or standardwhich is re(uired to )e maintained )% or underan% &aw for the time )eing in force or under an%contract e*press or imp&ied or as is c&aimed )%the trader in an% manner whatsoever in re&ationto an% goods+

DEFICIENC, An% fau&t' imperfection' shortcoming orinade(uac% in the (ua&it%' nature and manner ofperformance which is re(uired to )e maintained)% or under an% &aw for the time )eing in force orhas )een undertaken to )e performed )% aperson in pursuance of a contract or otherwise in

8/13/2019 16 sept 2013

21/34

8/13/2019 16 sept 2013

22/34

2ight to safety against hazardous goods2ight to safety against hazardous goodsand servicesand services

2ight to $e informed a$out +uality,2ight to $e informed a$out +uality,

+uantity, purity, standard, price+uantity, purity, standard, price 2ight to choose from a variety at2ight to choose from a variety at

competitive pricescompetitive prices

2ight to $e heard2ight to $e heard 2ight to seek redressal2ight to seek redressal 2ight to consumer education2ight to consumer education

8/13/2019 16 sept 2013

23/34

8/13/2019 16 sept 2013

24/34

Consumer Disputes Redressa&Forums !8istrict 4orum#

Claims less than or e+ual 2s. 0 lacs.

Consumer Disputes Redressa&Commissions !State Commission -

Claim more than 2s. 0 lacs ) less than2s." crore ) appeals.

Nationa& Consumer DisputesRedressa& Commission !9ationalCommission#

Claim e+ual to 2s." crore ) appeals

8/13/2019 16 sept 2013

25/34

.ho can fi&e a comp&aint

.here to fi&e a comp&aint/ow to fi&e a comp&aint.hat constitutes a

comp&aint0Procedure for fi&ing theappea&

8/13/2019 16 sept 2013

26/34

Name and fu&& address of comp&ainantName and fu&& address of opposite part%

Description of goods and services1ua&it% and (uantit%PriceDate 2 proof of purchase

Nature of deceptionT%pe of redressa& pra%ed for

8/13/2019 16 sept 2013

27/34

8/13/2019 16 sept 2013

28/34

The redressal agency have a three:tierstructure.

"# 8istrict level 6 at this forumperson can claim for compensationtowards damage upto a ma5imum limitof 2s 6 ; lakh .- district 'udge and other mem$ers chair this of which oneof whom shall $e a women.

8/13/2019 16 sept 2013

29/34

! # State level6 -t this level the claim for

compensation is enhanced to 2s6 ; < 0 lakhs) high court 'udge ) other mem$ers chairit. !/# 9ational level6 %ere the compensation

claimed is more than 0 lakhs .This forumconstitutes of a supreme court 'udge ,= othermem$ers.

8/13/2019 16 sept 2013

30/34

>ithin /0 days from the date of decision,appeal can $e filed in the higher commision

". -ppeal against district forum $efore statecommision ..-ppeal against state commision $efore

national commision.

/.-gainst national commision $eforesupreme court.

8/13/2019 16 sept 2013

31/34

?enefit?enefit8isposal within 0 days8isposal within 0 days9o ad'ournment shall ordinarily $e granted :9o ad'ournment shall ordinarily $e granted :Speedy trial

2elief 2emoval of defects in goods or deficiency inservices.2eplacement of defective goods.2efund against defective goods or deficientservices.Compensation.

8/13/2019 16 sept 2013

32/34

Consumer (rotection -ct provide for$etter protection of the interests ofconsumer ) for that purpose to makeprovision for the esta$lishment ofconsumer councils ) other authorities forsettlement on consumers disputes ) formatters connected therewith.

8/13/2019 16 sept 2013

33/34

8/13/2019 16 sept 2013

34/34