14/02/20141.1.1 Presentation on Effective Communication
Skills
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2 Effective Communication Skills 14/02/2014
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3 Objectives Define and understand communication and the
communication process List and overcome the filters/barriers in a
communication process Practice active listening Tips to improve
verbal and non verbal communication 14/02/2014
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4 What are the most common ways we communicate? Spoken Word
Written Word Visual Images Body Language 14/02/2014
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5 What is Communication? Communication is the transmission of
an idea or feeling so that the sender and receiver share the same
understanding. Communication is not a mysterious process. It takes
place when the ideas from your mind are transferred to anothers and
arrive intact, complete, and coherent. 14/02/2014
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1.1.6 The Communication Process
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7 Types of Communication One-way communication Two-way
communication One to many 14/02/2014
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8 Components of Communication Verbal Communication Vocal
communication Non-verbal communication 14/02/2014
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9 Features of Effective Communication Active Listening Eye
contact Posture Simple language Questioning skills 14/02/2014
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10 Benefits of effective communication Quicker problem solving
Better decision making Steady work flow Strong business relations
Better professional image 14/02/2014
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Video on communication Bush communication Video
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12 Barriers to communication Noise Inappropriate medium
Assumptions/Misconceptions Emotions Language differences Cultural
differences Poor listening skills Use of jargon Distractions
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13 Hearing Vs Listening Hearing Physical process, natural,
passive Listening Physical as well as mental process, active,
learned process, a skill Listening is hard. You must choose to
participate in the process of listening. 14/02/2014
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14 Active Listening The process of recognizing, understanding,
and accurately interpreting communicated messages and responding to
spoken and/or nonverbal messages. Steps to Effective Listening:
Hearing Interpretation Evaluation Respond 14/02/2014
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Activity A game on communication 14/02/20141.1.15
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16 Testlistening skills 14/02/2014
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17 Tips to become a better listener Dont talk listen. Dont jump
to conclusions. Listen between the lines. Ask questions/paraphrase.
Dont get distracted by the environment. Keep an open mind. Be
willing to listen to someone elses point of view and ideas. Provide
feedback. Take advantage of your brain power. 14/02/2014
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Ten Misconception about Listening 1.Listening is a matter of
intelligence. FACT: Careful listening is a learned behavior.
2.Speaking is more important than listening in the communication
process. FACT: Speaking and listening are equally important.
3.Listening is easy and requires little energy. FACT: Active
listeners undergo the same physiological changes as a person
jogging. 14/02/20141.1.18
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4.Listening and hearing are the same process. FACT: Listening
is a conscious, selective process. Hearing is an involuntary act.
5.Speakers are able to command listening. FACT: Speakers cannot
make a person really listen. 6.Hearing ability determines listening
ability. FACT: Listening happens mentally between the ears.
14/02/20141.1.19 Ten Misconception about Listening
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7.Speakers are totally responsible for communication success.
FACT: Communication is a two-way process. 8.Listening is only a
matter of understanding a speakers words. FACT: Nonverbal signals
also help listeners gain understanding. 14/02/20141.1.20 Ten
Misconception about Listening
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9.Daily practice eliminates the need for listening training.
FACT: Without effective listening training, most practice merely
reinforces negative behaviors. 10.Competence in listening develops
naturally. FACT: Untrained people listen at only 25 percent
efficiency. 14/02/20141.1.21 Ten Misconception about Listening
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22 o Eliminate Noise o Get Feedback Verbal & Body Signals o
Speak Slowly & Rephrase your sentence o Dont Talk down to the
other person o Listen Carefully & Patiently to the feedback
Improving Verbal Communication-Tips 14/02/2014
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Guidelines for giving & receiving Feedback Make sure your
comments are intended to help recipient. Speak directly and with
feeling. Describe what the person is doing and the effect the
person is having. Dont be threatening or judgmental. Be specific,
not general (use clear and recent examples). Give feedback when the
recipient is open to accepting it. Check to ensure the validity of
your statements. Include only things the receiver can do something
about. Dont overwhelm the person with more than that can be
handled. 14/02/20141.1.23
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24 Improving Body Language - Tips Keep appropriate distance
Touch only when appropriate Take care of your appearance Be aware -
people may give false cues Maintain eye contact Smile genuinely
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1.1.25
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26 in the present work environment, diverse workplace requires
excellent communication skills! Success for YOU 14/02/2014
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