Upload
rosalyn-peterson
View
26
Download
0
Embed Size (px)
DESCRIPTION
«14 key points to piloting a quality process». TRAINER ’ S MANUAL. « 14 key points to piloting a quality process.». Duration : 15 minutes. MODULE n° 6 : Detection and Analysis of Non-Conformities (NCs). operational finalities. Educational objectives. Expected Results. - PowerPoint PPT Presentation
Citation preview
IFCIL – 24 bis rue de la Tuilerie – 37554 SAINT AVERTIN CEDEX02 47 25 33 00 – Fax : 02 47 25 33 03 – [email protected] – www.ifcil.fr
«14 key points to piloting a quality process»
TRAINER’S MANUAL
IFCIL – 24 bis rue de la Tuilerie – 37554 SAINT AVERTIN CEDEX02 47 25 33 00 – Fax : 02 47 25 33 03 – [email protected] – www.ifcil.fr
« 14 key points to piloting a quality process.»
•Learn how to make the proper questions to identify NC•Learn how to list and organize non-conformities for a detailed analysis of the situation
.Learn how to codify and rank non-conformities, in order to measure the precise influence of the different variables.Learn how to look for the non-conformities causes. Have a clear and precise insight into the most sensitive areas of your process
operational finalities
xx.
Educational objectives Expected Results
MODULE n°6 : Detection and Analysis of Non-Conformities (NCs)Duration :
15 minutes
xx.•To identify non-conformities
•To list and organize non-conformities
•To codify , classify and sort out / rank, in order to track the importance and development of non-conformities
•To list the most immediate causes leading to non-conformities
In this module you have learnt about the need for clear identification, classification and analysis of NCs. You understand how important it is to go through the process of reviewing the defined questions, with your internal and external customers, for a proper identification and classification of the NCs. You are now able to prepare lists of non-conformities and classify them in NC tables, using thorough codification and causes analysis which, you know now, brings forth part of the solution
IFCIL – 24 bis rue de la Tuilerie – 37554 SAINT AVERTIN CEDEX02 47 25 33 00 – Fax : 02 47 25 33 03 – [email protected] – www.ifcil.fr
MODULE n°6 : Detection and Analysis of Non-Conformities (NCs)
20 min
-Team group with the restaurant manager, think over the possible lacks and problems , to create the NC form-Workgroup with the mystery customer consulting agency for the questionnaire- Presentation of case study nº1 by the trainer
What are the non-conformities in terms of service? When and how often do they occur? Whose responsibility it is? Who can detect NC and how?
30 min -1 hour
-Presentation of filled up NC forms and tables-Presentation of case study nº2 by the trainer
How to list, classify and codify NCs? Then, together with your team, rank in terms of importance for the critical measures to be taken.
30 min – 1 hour
-Brainstorming with your team- Brainstorming with the mystery customer consultancy agency, after analysis of their own questionnaire- Presentation of Case Study No. 3 by the trainer
How to define immediate, potential causes for each NC?
Duration :
15 minutes
Video Case study workgroups Brainstorming Example documents
1. task
2. task
3. task
Duration of the sequence
Objectifs pédagogiques
Objectifs pédagogiques
Educational means
Essentialmessages
Content of the sequence
Vidéo
IFCIL – 24 bis rue de la Tuilerie – 37554 SAINT AVERTIN CEDEX02 47 25 33 00 – Fax : 02 47 25 33 03 – [email protected] – www.ifcil.fr
30mnReview thanks to a quizz the main benefits of the module.It is a teamwork. Results have to be
monitored regularly.
How to verify skills after the training?
Duration :
15 minutes
Video Case study workgroups Brainstorming
FinalSequence : module validation
Duration of the sequence
Educational means
Essentialmessages
Content of the sequence
MODULE n°6 : Detection and Analysis of Non-Conformities (NCs)
Example documents
QUIZZ