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121101_1Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Link Expanding Your Partner Network
John RedmanManager, Professional Services Operations
5/31/2013
121101_2Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Agenda
■ Introduction to IM Link■ IM Link Value Proposition
– To Resellers– To Services Providers
■ IM Link Demonstration■ IM Link Resources
121101_3Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Professional Services Benefits
Technology Experts Unified Communication Web Based Security Server/Storage
Assessments Digital Signage Voice over IP (VoIP) Business Continuity Virtualization AIDC/POS IP Video Surveillance Facilities Relocation
World-Class IT SolutionsTop-tier solution providers
Contractually protected environment
When You Partner With Ingram MicroGain and win more business
Instantly expand your geographic coverage
Increase scope of technical capabilities
FlexibilityOnly pay for resources when needed
Augment & Maximize current capabilities
121101_4Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
NEW! IM LinkVAR Resellers MSP Vendors
serv
ice
prov
ider
s
IM Reseller Partner Network IM Vendors Partner Network Staffing Partners
< I M L i n k >
IM Professional Servicescust
omer
sse
rvic
es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-Remarketing
121101_5Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
The New Ingram Micro Professional ServicesThe Link to Channel Value
IM LinkSingle point of access to all professional service needs
Service Customers• Ingram Micro vetted service
providers• Managed platform • Standard program T’s and C’s• Managed SLA’s• Quality assurance• Maintain customer control and
billing
Service Providers• Ingram Micro markets to channel
and drives demand• Managed platform with dispatch
and branding capabilities• Standard program T’s and C’s• Prompt payment through Ingram• Help to fully utilize resources
121101_6Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
The New Ingram Micro Professional Services
Open Network - Free and Easy access to Professional Services Customers: No monthly fees, No dispatch feesService Providers: Simplified fee structure - Monthly $100 membership, Services paid at 90% of
customer price Brand New Browser Agnostic PortalEasy to use Marketplace for finding the right service partner.Improved GeoSearch functionality – no limitation of geographyBroad web browser support – compatible with IE9 and higher, Chrome, Safari, and FireFox A suite of Service Providers to meet all your requirementsIngram Partners - Traditional Ingram Micro Partner base of suppliersVendors - Growing list of service focused vendors (extended warranty, asset disposition, IBM, etc.)People – IT Staffing supported directly from the portal Ingram Micro Continued SupportIM processes financial transaction between the partiesIM Link Dispatch Center for ensuring dispute resolutionsMaintaining of umbrella non-compete/non-disclosure clauses in program agreements
IMSN Transformed to IM Link
000000_7
www.IngramMicroLink.com
121101_8Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Link Dashboard
121101_9Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Link Account Profile
121101_10Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Link GeoSearch and Service Request
121101_11Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Enhanced GeoSearch Functionality
121101_12Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Partner Community GeoSearch
121101_13Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Service Request Creation
121101_14Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Enhanced Service Request Display
121101_15Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Service Request Display - Billing
121101_16Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Service Request Display – Activity Log
121101_17Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Service Request Display - Workflow
121101_18Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Reporting Capabilities
121101_19Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Professional ServicesIM Link
IM brokered solution provider networkStandard hourly rates for labor services
IT Staffing ServicesPermanent or temporary positionsFlexible Staff Augmentation Solutions
IT Asset Disposition ServicesSecure and responsible disposal Removes liability for information
Onsite Professional ServicesCategory and Vendor Specific ServicesSKU’s and Customizable SOW’s
Ingram Micro Training AcademyClassroom or Online – guaranteed to runCan be resold to end users
3rd Party Warranty ServicesPrivate label product protectionVariety of Coverage Options
Remote System Admin ServicesSave a truck rollOutsource support and development
System Integration ServicesCompliment Cloud Services salesCustomizable to end-user environments
121101_20Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
For access to IM Link…www.ingrammicrolink.com
For help with professional services sales opportunities, getting enrolled as a Customer of IM link, or help using IM Link…
[email protected] (800) 456-8000 ext 67247
To become an IM Link Service Provider…[email protected]
1 (800) 456-8000 ext 66686 | 1 (800) 235-4128
[email protected] | x67014
Getting Linked Up with IM Link
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121101_21
