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DEVELOPING A POSITIVE ATTITUDE
10.1Attitudes for Success
Objectives
The importance of a positive attitude, high self-esteem, and enthusiasm in the workplace
How to assert yourself
Employers value workers who are upbeat, enthusiastic, and confident in their abilities
and ideas
Attitudes for Success
Attitude is a person’s outlook on life Your attitude affects how you react to
situations and how you are perceived by others
The first step in building a positive attitude is to think positively
Thinking positively can bring you success in your life and on the job
Positive Thinking Can…
Positive thinking leads to positive results because: Positive thinking helps you to get along
better with others Makes others feel more comfortable around
you Helps you to handle problems more
effectively Improves your health Helps you reach your goals because it
motivates to act
Self-Esteem
Self-Esteem is recognition and regard for oneself and one’s abilitiesIt’s essential for a positive attitude
Developing Self-Esteem It builds your confidence Confidence generates success Success builds self-esteem
Overcoming Doubt
Positive self-talk means to “Outtalk” your negative inner voice
Try repeating confidence-building comments to yourself as often as you can
Making a list of positive statements can also help you to overcome doubt
Building Self-Esteem
Make a list of your abilities and successes Think about how you have had a positive
impact on someone else’s life, strive to help others
Work on improving your abilities
The Importance of Enthusiasm
Enthusiasm is eagerness! Sometimes we all have to work at
pushing ourselves to act enthusiastically An upbeat attitude in difficult situations
will help you to develop a reputation as a hard and willing worker who can handle a challenge
Act with enthusiasm & you will find yourself becoming enthusiastic!
Dealing with Mistakes
Mistakes are simply opportunities to learn and grow fromIf you think you have made a mistake, try the following steps:1. Make sure you really made a mistake!2. Don’t try to cover it up, take responsibility3. Offer a way to solve the problem4. Learn from your mistake, don’t make the
same mistake twice5. Forgive yourself for being human & move on
Asserting Yourself
Assertiveness is the confident presentation of yourself and your abilities
Be friendly and outgoing Use positive body language and speak with
confidence Make an effort to get to know your coworkers
and supervisors Offer your opinions or suggestions
sometimes Ask for advice
Representing Yourself
Some ways to make yourself better known are to:
Volunteer for committees or projects Become an expert at your job/company Keep a journal of your accomplishments
Assertiveness ~ NOT ARROGANCE
Arrogance is an excessive display of self-regard
The difference between assertiveness and arrogance has to do with respecting other people and their abilitiesMake sure to use the proper attitude and tone with people
Section 10.2
Acting Like AProfessional
Objectives
How to react professionally to workplace pressures, criticism, and gossip
Methods used to control anger on the job
To succeed in the workplace, you must be able to handle difficult situations in a professional manner
Acting like a professional
Professionalism means acting maturely and appropriately on the job
Think things through before taking action
Accepting Criticism
Being able to accept criticism properly is vital to your success in any jobConstructive Criticism!!!This is criticism presented in a way that helps you learn and grow. It’s often given during performance
reviews or evaluations It may come up in conversations during
work activities
What Makes Criticism Constructive?
Many supervisors will offer positive comments before offering criticism If your boss is abrupt when making
suggestions, focus on the advice given so that you can grow professionally
Criticism is easier to handle when you see it as being helpful
Some employees welcome criticism because it teaches them better ways to succeed at their job
Responding to Criticism
Defensiveness means guarding yourself emotionally by closing yourself to negative opinions
When you can’t listen, you can’t grow
Be receptive, not defensiveRespond to criticism by:1. Listen closely to the criticism2. Make sure you understand, ask if you don’t3. Identify a solution to the problem4. Take action to fix the problem, break it
down if it’s alot
Handling PressureA few tips……..
Break large tasks into smaller ones Ask for help if you’re overwhelmed Use a daily “To Do” list Prioritize your duties If you have two supervisors, make sure
your priorities are clear
Handling Gossip
Gossip is idle talk that usually consists of rumors It is usually untrue and hurtful Gossip hopes the gossiper as well, the more
often an employee gossips, the less coworkers will trust them
Before you join in gossiping, ask yourself:1. What’s my motivation for gossiping?2. Could my comments unfairly damage some
one else’s reputation?~ Do Unto Others as you would have done
to you~
Controlling Anger
If you get frustrated and angry, follow these tips:1. Count to 102. Take a few deep breaths3. Consider what you are really angry about4. Channel your energy into solving the
problem
Controlling Anger
To solve the problem, follow these steps:1. Define the problem2. Decide on the best possible solutions3. Evaluate possible solutions4. Make a decision5. Take Action
Summing it Up
Accept challenges as opportunities
Learn to analyze a situation from all angles, even if some of those viewpoints differ from yours
Always show respect and consideration for others, even if you disagree