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What is Stress? An imbalance between

demand and ability to meet those demands in the allotted time frame.

Types of Stress Eustress

desirable outcome of stress

motivational results

Distress negative outcome results in emotional

and physical illness

Individual Differences in Stress Stress Personalities

Type A vs. Type B Pessimists vs.

Optimists Dempcy & Tihista’s

Seven Personality Types

Gender, Ethnicity, Race

Stress Sensitization

Dempcy & Tihista’s Seven Personality Types

Pleasers Internal

Timekeepers Strivers Inner Con Artists Critical Judges Worriers Sabertooths

StressorsPersonal

Fear Resistance Resentment

StressorsOccupational

Role conflict Role ambiguity Role overload Poor

person/organization fit Work environment Change Relations with others

StressorsOthers

Minor frustration

Forecasting Residual

Organizational Consequences of Stress Job Burnout Job Performance (curvilinear

relationship) Increased Absenteeism Increased Turnover Drug/Alcohol Abuse

Managing StressPlanning for Stress

Exercise Laughter Diet Quit or reduce

smoking Sleep Support groups Self-empowerment Coping skills

Managing StressDuring and After Stress

Relaxation techniques

Time management

Workplace Violence Perpetrators Under severe stress Male 20 - 50 years of age Self-esteem tied to job Fond of violent films Own several guns with ready

access Subscribes to Soldier of Fortune Loner

Reducing Workplace Violence

Security measures Better employee

screening methods Increased

management awareness