1. Types of Communication

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Types of Communication


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Overview

Types of communication

Based on communication channels

Verbal communication

Non-verbal communication

Based on style and purpose

Formal communication

Informal communication


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Verbal Communication

Communication is based on language

An inseparable part of business communication

Two types of verbal communication Oral Communication

Written Communication


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Oral communication

Involves the exchange of ideas, opinions andinformation through verbal means

Communication takes place orally

Word communication (not written) Messages are exchanged between a

communicator and a communicate


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Oral communication(contd.)

Oral communication could take a variety of formsor types, such as:

Private discussions

Conversations

Oral instructions and orders

Gossip

Telephone conversation

Formal meetings

Informal meetings

Interviews

Oral presentations

Conference/seminars


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Written communication

Message communicated in a written form

Generally used when the audience is at a

distance or when a permanency of record isneeded.


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Non-Verbal Communication

Often referred to as body language

Includes the overall body languageof the person who is speaking,

which will include the bodyposture, the hand gestures, andthe overall body movements

Facial expressions also play a major

role

Can also be in the form of pictorialrepresentations, signboards, oreven photographs, sketches and

paintings


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Formal

Communication

Includes all the instances where communicationhas to occur in a set formal format

Official conferences, meetings and written

memos and corporate letters are used for this

form of communication

Straightforward, official and always precise and

has a stringent (inflexible, fix) and rigid tone to

it


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Informal Communication

Includes instances of freeand unrestrainedcommunication betweenpeople who share a casualrapport with each other

Does not have any rigidrules and guidelines

Need not necessarily haveboundaries of time, placeor even subjects for thatmatter


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1. Types of Communication