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1
1. To discover the importance of employee
policies and procedures.
2. To analyze the function of personnel
policies and operating procedures.
3. To discuss the various methods of
employee discipline and management.
4. To illustrate the need for employee
training and orientation.
2
• Is a set of rules, regulations, policies and
strategies which ensure a business runs
smoothly and is able to meet objectives
• Sets the “rules” of the office
• Maps the goals for the growth of a
business
• Establishes daily tasks and employee
expectations
3
• Includes: – business goals
– personnel policies
– operating procedures
– employee payment
structures
– business and employee
records
4
• Establish the scope and purpose of a
company
• Express the specific goals of a company
• Define the major targets for which a
business will strive
• State the plans for the
business in terms of
growth, sales,
customer service, etc.
5
• Should be identified in order to determine
business progress and success
• Can assist in determining successful
business methods – example: a toy manufacturer aims to sell one
million toys in a year
6
• State the purpose
• Identify the strategies of achievement
• Quantify the goal
• State the reasons the goal is important to
the company
7
• Oversee the “people” aspect of a business • Simplify the day-to-day management of a
business • Are often found in the employee handbook • Are a set of employee standards which
identify: – general office rules – pay and benefits – dress code – safety standards – codes of conduct – benefits and perks
8
• Explain the rules of a business • Set the discipline measures for
the company • Detail the various activities which
are appropriate and inappropriate for the business
• Serve as a guideline for employees to make decisions concerning office relationships, conflict management and company policy 9
• Contain personnel policies, company
goals and codes of conduct
• Are given to new employees upon hire
• Include a sheet which the employee signs
to verify he or she has read and will
adhere to the conditions stated in the
handbook
10
• Examples may include the following: – employees allowed to wear blue jeans to
work on Fridays
– employees are not allowed to date co-
workers
– employees should not participate in any form
of sexual harassment
11
• Are the processes employees complete in
day-to-day activities
• Ensure employee safety and satisfaction
• Allow employees to fully understand the
method in which tasks should be
completed
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• Include the following: – daily management techniques
– customer service processes
– return policies
– safety procedures
– discipline methods
– hours of operation
– appropriate work methods
– employee training and orientation
– employee evaluation
13
• Examples may include the following: – employees are allowed a one hour lunch
break – employees must use new gloves for each
prepared meal – new employees must complete a basic
employee training course issued by supervisor
– an employee must receive a productivity evaluation every 90 days in order to ensure effectiveness and efficiency
14
• Concerning discipline should be kept
private – examples include:
• verbal warnings - temporary record of a
reprimand kept by the supervisor
• written warnings - documented reprimand
normally given after a verbal warning
• suspension - time off without pay given if a
written warning is not sufficient
• dismissal - termination of employment
completed only for the most serious offenses
15
• Reflect negatively on the employee as
well as the company
• May include the following: – attendance
– on-the-job behaviors
– dishonesty
– outside activities of employee
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• Should be completed in order to ensure
employee productivity and efficiency
• Is normally completed by a manager or
supervisor
• Can include testing or practice sessions
17
• Occurs prior to the employee performing
a task
• Can be accomplished by: – job shadowing
– internships
– online courses
– workshops or seminars
– on-the-job training
18
• Examples may include the following: – a new sales employee meets with the
supervisor – the supervisor arranges for the employee to
complete an online training course concerning the various methods of sales the company uses
– the employee will complete the course and take the test
– the new employee will then shadow an experienced worker in sales to see how the information is applied
19
• Is the method a business uses in order to
determine the amount and type of
employee pay
• Identifies the criteria which should be met
in order for employees to receive
bonuses, raises or other additional
benefits
• Is linked to education, training, skills and
previous experience
20
• Defines the type of pay employees will receive – hourly: employee is paid a set wage per hour
worked • example: $7.50 per hour
– salary: employee is paid a set rate per pay period regardless of hours worked • example: $2,500 per pay period
– commission: payment is based on sales alone • example: 25 percent of the total of goods sold
21
• Determines benefits given to employees – benefits are non-financial rewards designed
to enhance employees’ lives and are
normally based on length and type of
employment • include:
– paid time off
– life insurance
– disability insurance
– dental and vision insurance
– retirement
22
• Identifies perks which can or will be
offered to employees and are job specific – perks are the added advantages of holding a
certain job • include:
– company car
– company cell phone
– company credit card
– company laptop
23
• Is the process of determining a cost-effective pay structure which will attract and retain employees
• Provides an incentive for employees to work hard
• Ensures pay levels are perceived as fair by linking the level of pay to the type of job completed
• Enhances the use of seniority and skill level
24
• Examples may include the
following: – an employee who has worked for a
company over a year will be paid
more than a new hire
– a CEO of a company will be paid
more than a vice-president of the
company
– the head of the sales department will
be paid more than a salesman
25
• Is a compensation plan involving a set
structure which pays employees on the
basis of performance measures – performance measures include employee
productivity, team productivity or overall
organization’s profits
– examples of compensation are bonuses,
incentive plans, profit sharing, etc.
26
• Examples include the following: – an employee will receive a bonus for every
100 completed sales
– the employee who produces the most
products in a week will receive a free trip
27
• Is a form of payment structure which pairs
an employee’s educational level with
years of experience in a field
• Is used by a business to set the minimum
amount the employee will get paid
• Is based on the belief education and
experience add value to an employee
28
• Should always ask questions concerning
the payment structure of a business prior
to signing a contract
• Should be aware of any added benefits a
job offers
• Should never share or disclose payment
information to other staff members
29
• Allow a company to have all of an employee’s information which is necessary for payment, taxes and performance assessment
• Can include an employee’s: – résumé – Social Security number – W-2 form – contract – payroll records – medical records – evaluations
30
• Can include: – employee payroll
– accounting and sales
– marketing
– customer service
– medical records
– applications of hired and non-hired
individuals
– employee injury or accident reports
31
• Allows for easy tax filing
• Serves as a way to track company
productivity
• Gives appropriate individuals an efficient
way of gaining information
32
• Allow a company to create a road map for
day-to-day functions which will lead it
down a path of growth and success
• Identify the goals and objectives for
employees
• Are a necessary facet of any business
33
Assessment
34
1. An ___________ plan is a set of rules, regulations,
policies and strategies which ensure a business runs
smoothly and is able to meet its objectives. A. Business
B. Workflow
C. Employee
D. Organizational
2. __________ policies oversee the “people” aspect of a
business. A. Operating
B. Workflow
C. Personnel
D. Organizational
35
3. Operating procedures are the processes which
employees complete in their __________ activities. A. Day-to-day
B. Annual
C. Evaluation
D. Supervising
4. Which of the following is NOT a method for employee
training and orientation which is suggested in the
presentation? A. Online courses
B. Internships
C. Publication review
D. Job shadowing
36
5. Employees who are paid a __________ receive a set
rate per pay period. A. Commission
B. Salary
C. Hourly rate
D. Bonus
6. Paid time off, insurance and retirement are examples
of which of the following? A. Commission
B. Perks
C. Benefits
D. Bonus
37
7. A company car, cell phone and credit card are examples
of which of the following?
A. Commission
B. Perks
C. Benefits
D. Bonus
8. You should occasionally talk to co-workers about
payment arrangements to be sure you are being paid
fairly.
A. True
B. False
38
9. Which of the following is an example of pay for
performance? A. Mary is paid 1.5 times her normal hourly rate on
holidays
B. Wesley receives two weeks of paid vacation each year
C. Kathryn is paid $2,500 each month regardless of
hours worked
D. Kirk receives a $1,000 bonus for every 20 cars he sells
10.Good __________ allow(s) for easy tax filing and
serve(s) as a way to track company productivity. A. Record keeping
B. Training
C. Policies
D. Employee handbooks
39
• www.auzillium.com/records
• www.sanfrancisco.bizjournals.com
• www.managementhelp.org
• www.sba.org
• www.allbusiness.com
• www.business.gov
• www.dol.gov
40
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