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Pertemuan 6 Receiving Visitors and Dealing
with Complaints
Matakuliah : G0502 / English for Secretaries
Tahun : 2006
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Quote of the day
“Every man is a hero and an oracle to somebody, and to that person, whatever he says has an enhanced value.”
R. W. Emerson
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Receiving Visitors
Offering, accepting and declining hospitality
• Presentation• Offers• Accepting
• Controlled practice• Transfer (pair work)• Word check