1 Module 4.0 Training and Competency T & C C o C INTRODUCTION TO SHIPPING MANAGEMENT TRAINING INTRODUCTION TO SHIPPING MANAGEMENT TRAINING 2 Enable employees/seafarers to improve job performance, thus organization Develop full potential & contribute to organizational success Enhance career path... promotion etc Skill improvement, acquisition of professional or further educational qualifications Improve work quality, reduce waste/errors, becoming more effective and efficient. Job satisfaction/enlightenment more committed, the organization benefited in the long-run by having committed, dedicated staffs/seafarers 3 Managing training function on system audit is about improving the performance both the Office and the Ship. System Audit is focusing beyond its traditional areas on compliance on the ISM code, assessment of the Companys SMS efficiency and effectiveness in achieving its objectives. Internal audit/SA has become a management tool. Training on system audit encompass areas related to best practices related to roles, responsibilities and authorities and oversight of internal audit, resourcing the internal audit function, planning internal audits activities, audit processes, and evaluating internal audits performance. 4 Shipping Company Needs PEOPLE TO Maintain a system that ensure vessels are operated efficiently and effectively with emphasis on problem prevention rather than dependence on detection and remedial measures after occurrence Minimize quality losses by effective measures against waste, inefficiencies, inaccuracies 5 Shipping Company Needs PEOPLE TO.. To provide a quality assured ship management services To operate ships in full compliance with all recognized international regulation e. g ISM, GMDSS, IMO regulations and recognized industry standards To operate ships, keeping the safety of crew, vessel, its cargo and protection of the environment as top priorities 6 Shipping Company Needs PEOPLE TO To operate ships in compliance with classification and flag state rules To protect the assets and to operate ship in the most cost effective manner To be ready at all times of emergencies and established safeguards against all identified risks 7 8 Work that is not measured or assessed cannot be managed, WHY?... no objective information to determine its value Desired performance outcomes must be established Outcomes provides the basis for establishing accountability for results Desired outcomes are necessary for work evaluation and meaningful performance appraisalZERO ACCIDENT/ZERO INCIDENT 9 Defining performance in term of desired result Performance reporting and variance analysis enables timely corrective action (Gap analysis) Feedback/Timely corrective action is needed for effective management control Monitor the implementation and effectiveness of an organizations strategies 10 How do you know where to improve? How do you know where to allocate or to re- allocate money and people/seafarers? How do you know how you compare with others/competitors?... Logistics players How do you know whether you are improving or declining?.... Vessel mix/routes/market How do you know which programs, methods, employees are producing results that are cost effective and efficient? 11 Gain people commitment Instill confidence and trust Encourage self management and ownership of the process Develop a cohesive, productive, goal-oriented work group Maintain or enhance self-esteem Listen and respond with empathy Ask for help and encourage involvement/empowerment Share thought, feeling, and rationale Provide support without removing responsibility 12 PMS is a challenge for the shipping industry considering the unique attributes and the working condition of seafarers. PMS provides valuable information for corporate management. The purpose is to align the performance of every employee with the corporate strategy and objectives. PMS can facilitates decision for HR issues such as rewards, training and development, career planning and promotion. 13 Scope of PMS are: 1. Training and development 2. Empowerment and performance improvement 3. Rewards 4. Career succession planning 5. Rehire/Human resource planning The issue to consider is: a) will the crew PMS be linked to remuneration evaluation and adjustment b) Can the system be used to identify the crews personal training and development needs c) Does the system capture all crew members onboard the vessels of the fleet. 14 The key areas of PMS are: 1. Performance goals 2. Personal competencies such as self motivation, effective communication, maturity, reliability, creativity, responsibility, and appearance. 3. Skills and competencies required to successfully performed duties and responsibilities. a) Technical and job related skills such as language skill, health safety awareness, reporting ability, cargo related operation, engineering knowledge, handling of stores and spares, deck related operation, environmental awareness 15 b) Leadership and management skills such as planning and organization of work, effective use of resources, monitoring and control, staff relation, result oriented, leadership, decisiveness, staff development, ability to perform under pressure, and communication of values, norms and policies. 4) Corporate value and behavior they are expected to demonstrate to fit within corporate culture 16 The people strategy to execute the business strategy PERFORMANCE MANAGEMENT SYSTEM OF MISC BHD Performance Planning Coaching Reviewing Reward & Recognition PERFORMANCE MANAGEMENT SYSTEM 17 18 19 20 STCW Convention chapters Chapter I: General provisions Chapter II: Master and deck department Chapter III: Engine department Chapter IV: Radio communication and radio personnel Chapter V: Special training requirements for personnel on certain types of ships Chapter VI: Emergency, occupational safety, medical care and survival functions Chapter VII: Alternative certification Chapter VIII: Watchkeeping 21 STCW The 1978 STCW Convention was the first to establish basic requirements on training, certification and watchkeeping for seafarers on an international level. The Convention prescribes minimum standards relating to training, certification and watchkeeping for seafarers which countries are obliged to meet or exceed. Again amended under the STCW 1995 which came into force in February Latest Manila Convention/Amendment The amendments arose through the ISPS code. Hence there is a significant interface between the two codes i.e STCW and ISPS By May 2013, the STCW Convention had 157 Parties, representing 99.2 percent of world shipping tonnage. 22 Commitment Contribution Communication Cooperation Connection Change management Conflict management 23 24 It is two way. It involves active listening It reflect the accountabilit y of speaker/ listener It utilizes feedback It is free of stress It is clear 25 Business environment has changed-flatter organization, employees broader focus and better understanding of entire organization Expectation, responsibility, authority, and changing role play Guide, dont tell; teach, dont assume responsibility for everything; coach, dont direct Create high-involvement environment by: 26 Recognizing initiative Setting expectation for people to take more responsibility Encourage for people to ask for help and coaching Modeling appropriate interpersonal, coaching and project-management skills Rewarding risk-taking 27 28 the quality of being honest and having strong moral principles. Trustworthy, reliable Respect, listen & value people Walking the talk, steadfast, resolute Open, honest and direct in dealing with others (peers, subordinates, bosses) Straight forward, authentic, what is on the inside is displayed on outside Clear, transparent, uncompromised values, clarity about What is Right & Wrong Principled, honorable, fair, balanced, accountable and responsible, and Whole 29 THANK YOU 30 31