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1
Irene Barkby
Director of Nursing, Strategy and Governance
Executive Lead for Participation
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Expertise and support in hard times
Our Intent… Involving People
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Our Customers Feedback…
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Our Values…
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Our Customer Focus…
• Everything we do is focused on supporting Scotland’s health
• Endeavour to understand our customers’ needs and expectations
• Manage performance against what matters most to them
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Our Aim for the Day…
• Effective participation
• Quality of engagement
• Informed to influence
• Perceptions of value
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Our Approach…
Small group engagement opportunities
• Morning Sessions 11.10am- 1.00pm
• Lunch 1.00pm – 1.30pm
• Afternoon Sessions 1.40pm- 3.30pm
• Plenary 3.40pm
Day ends at 4.00pm
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Your Input Sought…
• Group discussions
• Identify opportunities
• Share local knowledge & build understanding
• Identify potential for value creation
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