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eGovernment research: the making of a success story
E-Learning on the rescue
Research Programmes Division
ALTEC S.A., Greece
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What is common wisdom (elsewhere?...)
• The Biggest Successes are Often Bred from Failures!• What distinguishes a research project is not its
successes, but the way in which it deals with failures. • The central issue is about experimentation, innovation,
and taking new risks. • Only projects that can deal with failure and still make
money can exist in this environment. • What is usual is to face many, many failures and a few
extraordinary successes.
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Reality check
• we are not facing a lack on enabling technologies but • we are indeed facing a lack on paradigms to successfully
deploy them
• In this context we turned to capacity building, in order to provide the means for public organizations to develop a set of relevant capacities that will help them adopt our solutions
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Capacity building…
• What is different from e-Learning?– Or: Is it different from e-Learning?
• Let’s look at our (ALTEC’s) experiences…
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ALTEC’s capacity building portal
• We used moodle– Why? No cost, much experience out there, good
support
• We selected material from all e-Gov projects that ALTEC participated and organised it in sessions in order to facilitate learning processes
• Till this point, everything runs like in a conventional e-Learning project!
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From e-Learning to Capacity Building: The case of the IST OneStopGov project (1/2)
• What the project is about?
• Introduction of a life-event model and the corresponding IT solution to address e-Government service needs in the enlarged Europe
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From e-Learning to Capacity Building: The case of the IST OneStopGov project (2/2)
• Situation as is:– A small team from each Public Administration
participates in the project activities– Either high-rank officers or temporary
employed for the needs of the project
• Result: after the project ends, no – or limited - intellectual capital remains at the PA side
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OneStopGov and e-Gov service Coaching
30 – 40 Standard Operating Procedures
12 – 15 working hours per week
1 Standard Operating Procedure (SOP) per week
1st F2F*
(3 days)
2nd F2F
(3 days)
3rd F2F
(3 days)
ca. 8 months coaching and training1 8
Teaching
professionals
Management
and CEOs **
Online Reporting & Coaching on Organisational Development
3 – 6 Standard Operating Procedures
5 – 8 working hours per week
ca. 1 Standard Operating Procedure (SOP) per month
1st F2F
(1-2 days)
2nd F2F
(1-2 days)
3rd F2F
(1-2 days)
OneStopGov
readiness
assessment
Start:
Structure for capacity building on OneStopGov service development
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Experiences…
• It is difficult to impose this process on a voluntary base– Example: in one project, none of the involved PAs exhibited any interest
in communicating the existence of the portal to its employees. The case is typical.
• Capacity building efforts should be tightly coupled with the dissemination and exploitation activities of all consortium members
• Reluctance to access and use the portal from the PA sides can unveil much about the real value they get from the research projects
• We are fully committed in continuing our investments in this direction – it is a one-way for increasing the value of our research within the end users’ communities
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Pathway to future projects
• Users should be encouraged to organise themselves into Communities
• The Communities should be helped to express their needs
• Technology should be naturally implemented and not part of a head-fake exercise (I have the solution – show me the problem!)
• The importance of helping the users build their own capacities should become a natural part of all e-Gov projects
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Two ideas for future projects
• Our effort is repository-based (like a repository of best practices for e-Gov etc.)
• One idea is to research the area of networks of best practice for e-Gov
• A second idea is for setting up a laboratory for e-democracy that would help organisations (local or regional or central government) to converge into practices that are optimal for application and use in different contexts
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Follow-up
• Idea nr 1: Network of e-Gov best practices– Mail_to: Adamantios Koumpis ([email protected]
) and Garyfallos Fragidis ([email protected])
• Idea nr 2: De-Lab (e-Democracy Laboratory)– Mail_to: Apostolos Vontas ([email protected]) and
Francesco Molinari ([email protected])
