Upload
others
View
11
Download
0
Embed Size (px)
Citation preview
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
1. Business Correspondence
1. Job Application Letter :
FORMAT - 01
Mr. ABC,
PCMC, Pune-27
Date: 25/02/2015
To,
The Manager,
TATA Motors,
Pune-34
Subject: An application for the post of Jr. Engineer.
Reference: Your advertisement in daily ‘Times of India dated
24/02/2015
Dear Sir,
I, Mr ABC, wish to apply for the post of Jr. Engineer in your reputed
organization.
I have successfully completed Mechanical Engineering with first class from
PCCOE, Pune. I have 2 months experience of Trainee Engineer’s post. I have
attached my resume with this application for your kind information.
I will be very grateful to you if you could give me an opportunity to work with
your esteemed organization.
Thanking you,
Yours faithfully,
Sd/-
ABC
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
FORMAT - 02
Mr.SanketVarma,
PCMC, Pune-27
Date: 15/01/2018
To,
The Manager,
Maruti Suzuki Pvt. Ltd.
Pune-34
Subject: An application for the post of Automobile Engineer.
Reference: Your advertisement in daily ‘The Hindu” dated
12/01/2018
Dear Sir,
I am writing to apply for the Automobile Engineer position advertised in
the ‘The Hindu”. As requested, I am enclosing a completed job application, my
certification, my resume, and three references.
The opportunity presented in this listing is very interesting, and I believe that my
strong technical experience and education will make me a very competitive
candidate for this position.
I will be very grateful to you if you could give me an opportunity to work with
your esteemed organization.
Thanking you,
Yours faithfully,
Sd/-
Mr. SanketVarma
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
FORMAT - 03
Mr.TusharKapoor
Pune-33
Date: 25/01/2018
To,
Mr.A.B.Gupta
Human Resources Director
ABC Company
Pune, Maharashtra
Subject: Application for the post of Electrical Engineer
Reference: Your advertisement in Times of India, dated 12 September, 2017
Respected Sir,
With due reference to your advertisement for engineering positions at ABC
Company, I, the undersigned take this opportunity to apply for the same. Your
company is one of the leaders in the electronics industry, and I am interested in
being employed by a company with your background.
Enclosed is a copy of my resume that details my academic qualifications
and practical experience gained through the cooperative education program. As you
can see from my resume, I have a firm foundation in electrical engineering.
Thank you for taking your time to review my resume. I would welcome the
opportunity to discuss how my education, practical skills, and background would
qualify me to be a member of the ABC Company.
I look forward to hearing from you.
Yours sincerely,
Mr.TusharKapoor
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
RESUME :
Resume is a French word meaning "summary", and true to the word meaning,
signifies a summary of one's employment, education, and other skills, used in
applying for a new position. A resume seldom exceeds one side of an A4 sheet, and
at the most two sides. They do not list out all the education and qualifications, but
only highlight specific skills customized to target the job profile in question. A
resume is usually broken into bullets and written in the third person
to appear objective and formal. A good resume starts with a brief Summary of
Qualifications, followed by Areas of Strength or Industry Expertise in keywords,
followed by Professional Experience in reverse chronological order. Focus is on the
most recent experiences, and priorexperiences summarized. The content aims at
providing the reader a balance of responsibilities and accomplishments for each
position. After Work experience come Professional Affiliations, Computer Skills, and
Education
C.V CURRICULUM VITAE :
C.V Is a Latin word meaning "course of life". Curriculum Vitae (C.V.) is therefore
a regular or particular course of study pertaining to education and life. A C.V. is
more detailed than a resume, usually 2 to 3 pages, but can run even longer as per
the requirement. A C.V. generally lists out every skills, jobs, degrees, and
professional affiliations the applicant has acquired, usually in chronological order.
A C.V. displays general talent rather than specific skills for any specific positions
BIO-DATA:
Bio Data the short form for Biographical Data, is the old-fashioned
terminology for Resume or C.V. The emphasis in a bio data is on personal
particulars like date of birth, religion, sex, race, nationality, residence, martial
status, and the like. Next comes a chronological listing of education and experience.
The things normally found in a resume, that is specific skills for the job in question
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
comes last, and are seldom included. Bio-data also includes applications made in
specified formats as required by the company.
RESUME
Name : ArvindKapoor
Date of Birth : 12th
October, 1995
Address : Central Street
Bangalore, India
Email : email:[email protected]
Mobile : +91 XXXXX XXXXX
Languages Known : English and Hindi.
Education
Sr. No Degree Board/University Year Grade
1 B. E. Pune University 2018 First Class
2 D. M. E. MSBTE Mumbai 2015 First Class
3 S.S.C. Pune Board 2012 Distinction
Work Experience
• Junior Engineer, Tata Motors, Pune, December 2011 till date.
Activities
• Member of Institution of Engineers, Bangalore.
• Member, National Social Service
References : 1. Dr. R.B.Shah
Principal,
College of Engineering, Bangalore.
Email: [email protected]
2. Mr. H.N.Sinha
Director,
Tata Motors, Pune.
Email: [email protected]
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
I hereby declare that above information is correct to my best of knowledge
- ArvindKapoor
CV
Your Name
Address City, State Pin
Phone
Objective
Details about your objective
Career Interest
Profile
Who are you and what have you done
Education
DAE
HSC
SSC
Extra-Curricular Activities
Cultural
Sports
Other/ Presentations
Final Year Project
Name
Details in short
Technical Skills
VG Tap related
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
Social Skills
General Skills like Communication Skills, Team work etc
Demonstration of leadership skills
Personal Details
Full Name :
Age/DOB :
Languages Known :
Interests (Hobbies) :
Complete Permanent Address :
Correspondence Address :
References
1. ABC (Department HOD)
(Name with Email and Mob no.)
2. ABC (Class Teacher / TPO)
(Name with Email and Mob no.)
The above information is truthful to the best of my knowledge
Signature
Mr ABC
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
3. Complaint Letter :
Tips
1. Keep in mind that most errors are unintentional
Realize that most businesses and organizations want to address and clear up complaints quickly in
order to have satisfied customers or members.
2. Address your letter to a specific person
Letters addressed to "Dear Sir" or "To Whom it May Concern" are not effective. Call ahead and ask
for the name of the manager and his or her administrative assistant. Writing to the assistant may
ensure your letter reaches the manager.
3. Begin your letter on a positive tone
Consider how you'd react if an angry customer approaches you and shouts obscenities versus
someone who smiles who begins the conversion with compliments.
4. Be brief
Keep your complaint letter to one page, and write short paragraphs rather than long ones.
5. Be honest and straightforward
Include sufficient detail to back up your claim and to show that you have thoroughly researched
the subject. However, omit irrelevant details.
6. Maintain a firm but respectful tone, and avoid aggressive, accusing language
Keep your complaint letter concise and professional.
7. Send only photocopies of receipts and other documents, and retain all originals
Keep a copy of the complaint letter for your records.
• Get other signatures
In many cases, you can increase the effectiveness of your letter by getting several others to sign it
with you. This is particularly the case when trying to influence or change legislation, denouncing
material from the media, and so forth.
• Do not threaten!
If a company has repeatedly given you bad service and refuses to correct the situation and you
feel that your only recourse is to pursue legal action. However, don't threaten legal action unless
you are willing to follow through with it.
• Use tact, and be direct, but respectful
If you need to make a complaint to or about people that you will still have contact with on a
regular basis, your complaint needs to accomplish its purpose without destroying the relationship.
• Include your contact information
Include your name, address, phone number, and e-mail address, if desired, so that the person(s)
can reach you to discuss any questions or concerns.
• If a first letter does not bring action, assume a stronger but still respectful tone in the next one.
If two or three letters do not resolve the problem, send one to the president or CEO of the
company or entity. In each case, be firm but polite.
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
Note: This a Sample Format which needs necessary changes:
[YourName]
[Your Address]
[Date]
To,
[Name of Contact Person]
[Title/Post]
[Company Name]
[Address]
[Subject: Complaint about ____________________________________________
Dear [Contact Person]:
On [date], I bought [or had repaired] a [name of the product with the serial or model number
or service performed]. I made this purchase at [location, date, and other important details of the
transaction].
Unfortunately, your product has not performed well [or the service was inadequate] because [state the
problem].
To resolve the problem, I would appreciate your [state the specific action you want]. Enclosed
are copies [copies, not originals] of my records [receipts, guarantees, warranties, cancelled checks,
contracts, model and serial numbers, and any other documents] concerning this purchase/repair.
I look forward to your reply and a resolution to my problem. I will wait [set a time limit] before
seeking third-party assistance. Please contact me at the above address or by phone [home or office
numbers with area codes].
Sincerely,
[Yourfaithfully]
[your Sign]
[YourName]
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
Complaint Letter
FORMAT - 01
Mr.VinitPatil
Pune-33
Date: 25/01/2018
To,
Mr.Akash Dhole
Store Manager
Zeal Electronics
Pune, Maharashtra
Subject: Complaint about faulty television cabinet.
Dear Manager
I am unhappy with the quality of a television cabinet I bought at your store on
15thDecember and I am writing to seek a replacement.
The cabinet doors do not open and shut properly and the stain on the cabinet
is uneven, with one half darker than the other. The cabinet was delivered on 30
December and I noticed this problem as soon as I unpacked it from the box.
The cabinet is not of acceptable quality and does not match the sample
cabinet I was shown in store. I would like you to replace it with one of the same
quality and finish as the sample and arrange for return of the faulty cabinet at no
cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please. If I do not hear from you
within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.
Yours sincerely,
Mr.VinitPatil
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
FORMAT - 02
Ms.AshwiniMangnale
Saisankul, Nanded-14
Date: 25/01/2018
To,
Mr.GirishMothe
Restaurant Manager
Nanded.
Subject: Complaint about the poor food that was served to me in
your restaurant.
Dear [Restaurant Manager],
I am writing this letter to file a complaint about the food that was served to
me in your restaurant on [some date]. I am sorry to inform you that your food was
unsatisfactory at so many levels. [Your complaint goes here. Describe what's wrong
with the food].
I don't know if it's normal for you to receive complaint letters from your
clients, but it's certainly not normal for me to consume low quality food especially
when costs me a good chunk of money. This incident needs to be investigated and
necessary precautions must be taken to ensure the safety and satisfaction of your
customers.
Normally I would take this directly to the Consumer Rights Department, but I
have had some good meals before in your place and can only hope that this was a
onetime thing. I can be reached on [xxxxxxxxxxx]in case you want clarify the
situation to me.
Regards
Sd/-
Ms.AshwiniMangnale
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
4. E-Mails :
One day leave
Dear Sir,
Greetings..!
I am student of F. Y. Mechanical Engineering (Roll No. 17201, I humbly request you to grant me one day leave as I am not feeling well today.
I assure you that I will cover all the topic that I missed.
Thanking you, VinitMalhotra
Application for the post of Jr. Engineer
Dear Sir,
Greetings..! In response to your advertisement I am hereby sending you my CV along
with job application letter. I request you to accept the same.
Thanking you,
Mr. Vikas Bhatia.
Communication Skills Dr. Sandeep Patil
PCCOE, Pune
A meeting on 15th March 2018
Dear Sir,
Greetings..!
A meeting of production department is scheduled on 15th March, 2018 at 11.30 am in the conference room. You are requested to attend the meeting.
Regards.
MsSwarali Mohan.
Birthday Party
Dear Sanket, I wish to invitee you to my birthday party on 25 January 2018 to be
organized in hotel ‘Sea View’ at Pimple Saudagar.
See you in the party. Regards
Kaveri Sharma.
Communication Skills Dr. Sandeep Patil
PCCOE, Pune