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1. Background. Norway’s preparation for the ”post oil ” economic situation – the importance of labour Service sector challenges – productivity and innovation Policy challenges – heterogeneity and the innovation system - PowerPoint PPT Presentation
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1. Background• Norway’s preparation for the ”post oil”
economic situation – the importance of labour• Service sector challenges – productivity
and innovation• Policy challenges – heterogeneity and
the innovation system• Firm level challenges – differentiation,
service innovation complexity, intangibility and regulation
• Thus,– Use the Norwegian policy instrument Centres for Research-based
Innovation (CRI) to address these challenges at the firm level– Establish Center for Service Innovation (CSI) as a CRI at the
Nowegian School of Economics and Business Administration
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2. Center for Service Innovation (CSI)• Objectives:
– Increase the quality, efficiency and commercial success of innovation activities at leading Norwegian service providers
– Enhance the innovation capabilities of its business and academic partners• Preparations:
– Prestudy with 64 interviews on SI challenges• Themes 2011-2015 :
– Innovations in customer and brand experiences
– Co-creation and open innovation processes
– Business model innovations– Structural and regulatory innovations
• Approach– Partner NSD projects basis for all research
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Center for Service Innovation (CSI)• Organization:
– Virtual center, hosted by NHH– Researchers as theme and WP managers– Foresight WP for theme guidance– Majority of business partners on CSI Board
• Partners:– 11 Business partners,
3 bridging partners, 4 national and 2 internationalresearch partners
• Budget:– Total: € 22 Mill over 8 yrs– RCN funding: € 10 Mill– Business funding: € 5 Mill
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Advisory boardProposed members:
Professor Richard P. BagozziProfessor Julia Balogun
Professor Peter KleinProfessor Keld Laursen
Professor I rene NgRCN Representative
CSI Board
CSI Management groupDirector Per Egil Pedersen
Co-directors Nicolai J . Foss and Jarle MøenTheme managers Helge Thorbjørnsen/Simon
Clatworthy, Kirsten Foss/Per Egil Pedersen, Nicolai J . Foss andEirik Vatne/Arne J . Berre
Administrative staff
CSI Consortium partnersTelenor, DnB NOR, Posten, Storebrand, Tryg, EDB, PwC, inFuture, BEKK, I nduct,
Argentum, Abelia, HSH, Norsk Designråd, SMEsNHH, SNF, Sintef, AHO, KAU, CBS
Infrastructure-and structural innovations
Business model innovations
Co-creation and open innovation
processes
Innovations in customer and
brand experiencesRe
sear
ch
them
es
11 Work packagesCross WP and integrating/syntesis
activities
New workpackages
Telenor, DnB NOR, PostenStorebrand, Tryg
SMEs
NHH, SNF, SINTEF, AHO, KAU, CBS
inFuture, BEKK, PwC, EDB Ergo, SME’s
Abelia. HSH
ArgentumNorsk DesignrådInduct
SME and SMEsSME-networks
Center for Service Innovation
Service provider partners
Researchpartners
Bridging partners
SME-associates
Specializedcompetencepartners
KIBSpartners