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Agenda
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• Expedia Overview
• Private Label Solutions
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More Transactional Volume Of Users Than Anyone Else Online
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A top Global Online Retailer behind eBay, Amazon and Apple; higher traffic than other travel sites
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12.59.8 Orbitz
Travelocity
Unique visitors (in millions)
Source: comScore Media Metrix, June, 2009
Expedia’s nearest competitors combined Gross Travel Sales was equal to Expedia’s in 2008
Source: Public Earnings Reports and Sabre Holdings published financial statement, March, 2009
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Industry-Leading Conversion:Higher Conversion Drives Greater Revenue
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Source: Compete, Inc. August 2008; Expedia conversion rate index = 100
Expedia regularly beats Travelocity in conversion rates for Hotels and Vacation Packages, which means better monetization of your traffic base
Hotel Conversion Index
100
64
80
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100
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Expedia Travelocity Orbitz
Pkg Conversion Index
100
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66
0
20
40
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100
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Expedia Travelocity Orbitz
Hotel conversion:• ~50% better than Travelocity• 25% better than Orbitz
Packages conversion:• Over 3x better than Travelocity• ~50% better than Orbitz
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Best Inventory - Expedia’s Pricing Beats The Market
Competitor Beat Rate Meet Rate Lose Rate
Travelocity 16% 76% 8%
Orbitz 25% 68% 7%
Inventory Monitoring through 3rd party company, QL2, shows:
• Travelocity
• Consistently 10% fewer available hotels than Expedia
• Orbitz
• Roughly 15% fewer available hotels than Expedia
Source: Expedient Rate Report & QL2 Inventory Report
Washington, D.C. and Suburbs
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Expedia Awards and Accolades
• eVOC Insights, May 2009
• Consumers Twice as Likely to Favor Expedia Over CompetitorsMay 2009
• American Customer Satisfaction Index (ACSI) E-Commerce Report, February 2009
• Expedia.com again garnered the highest customer satisfaction ranking among online travel providers.
• Brand Keys Customer Loyalty and Engagement Index, 2009
• Expedia ranked #1 Online Travel Company for the ability to best able to engage consumers and create loyal customers for 3rd consecutive year
• Forbes Best of the Web Top Pick for General Travel, 2009
• “Best in-depth information about hotels includes 360-degree panoramic views.”
• ZAGAT’s 2009• Expedia Best Website for
Travelers• No. 1: Keynote Customer
Experience Rankings and Conversion Impact – Air & Lodging, June 2008
• “Expedia outpaced the competition based on its continued strong performance across all areas.”
Expedia, Inc. July 2009
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Agenda
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• Expedia Overview
• Private Label Solutions
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Expedia Affiliate Network PartnersInclude the below and more…
Hotel Air Destination Co-Brand
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Expedia Private Label Solutions
• Expedia’s Private Label solutions offer our partners a wide array of products and servicesHotel, Airfare, Car, Vacation Packages, Cruises, and ActivitiesSupports both online and offline channels, using fully private labeled
customer sales & service handlingAvailable as a Hosted solution or via XML
• Built on same infrastructure and uses same industry-leading inventory, rates, and availability as core Expedia.com siteEnsures our partners and their customers get the same superior
travel experience as Expedia’s own customers
• Robust merchandising tools drive additional customer value and transaction volume
• Dedicated Account Management support to help launch and grow your business
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Private Label Solutions
Quick and easy implementation
We host and maintain your site with your style sheet, headers, footers and brandingCustomer service and telesales are handled entirely by our trained agents using your brandingWe help you merchandise and manage your site—using deep-links for search engine optimization and sales reports accessible on our partner extranet site
You get Expedia’s award-winning technology and online expertise, with none of the costs associated with development, hosting, customer support, upgrades, or licensing feesYou earn revenue for all transactions - When your customers make purchases, you earn a share of the revenue—your income is positive from day one
There's no cost to you!
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Expedia’s Expertise Working With Destination Partners
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• Private Label Destination partners include:• New Orleans CVB• NewOrleans.com• NewYorkCity.com• VisitSanAntonio.com• Illinois Bureau of Tourism• Columbus CVB• Bermuda Dept. of Tourism• Maui.net• Aruba Tourism Authority• Barbados Tourism Authority• St. Kitts Tourism Authority• Columbus CVB• And many more…
• Additionally, our Media Solutions group works closely with DMOs to create customized marketing programs to promote their destinations across the EI network
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A True Global Footprint
Few online companies can match Expedia’s global presence
Established global footprint with significant, ongoing expansion – Expedia – 15 country sites and growing– Hotels.com – 44 country sites and growing– TripAdvisor – 7 country sites and growing– eLong - #2 online travel agency in China (majority controlled by Expedia)
• #1 or #2 market share in most markets served
• Local, in-market, Partner Services Group securing rates inventory through personal contact and relationships worldwide
• Strong coverage with extensive reach in North America and Europe
• Multiple sites in Asia including Japan (2nd largest leisure travel market), Australia, New Zealand and India
• Continued expansion in Asia planned for ’09 and beyond
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Why Expedia is the Right Partner
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Superior Inventory• Unmatched scale provides industry leading inventory breadth, availability and pricing
Superior customer Experience and UI• No. 1: Keynote Customer Experience Rankings in all studies – Air, Car & Lodging, April 2007
Leading Brand in Online Travel• Zagat’s 2009- “Expedia best website for travelers”
Highest Customer Satisfaction• Expedia.com earned the highest customer satisfaction ranking among online travel providers -- American
Customer Satisfaction Index (ACSI) E-Commerce Report, February 2009
Extensive Experience• Over 500 Co-brand and Branded Affiliate Partnerships
Industry Leading Conversion• Superior Inventory + Superior UI = Superior Customer Satisfaction and Better Monetization
WE LOOK FORWARD TO WORKING WITH YOU!!!
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Contact Information
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Barry Landes
Business Development Manager
Expedia Affiliate Network
404.355.3642 work
404.840.3195 cell