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ADVERTISERS’ INDEX
CONTENTS
Ariel empowers salespeople to partner with their clients to diagnose and solve issues using an advanced set of skills: emotional intelligence, self-awareness, and dynamic communication. info.arielgroup.com/closym
BUSINESSRUNSON THE POWER OFRELATIONSHIPS
Welcome to Bonita Springs ....................................... 5 Monday Agenda ............................................................ 6 Breakfast With the Champions ................................ 7 Opening Keynote Address ........................................ 8 Monday Workshops ...............................................9-12 Monday CLO Power Hour ................................. 14-15 Tuesday Agenda ..........................................................16 Voice of CLO ..................................................................18 Keynote Address ........................................................18 Panel Discussion ..........................................................21 Workshops .............................................................. 22-25 Tuesday Afternoon Agenda ....................................26
Voice of CLO ..................................................................28 Keynote Speaker .........................................................29 Workshops .............................................................. 29-35 CLO Power Hour ................................................... 36-37 Wednesday Agenda ...................................................38 Panel Discussion ..........................................................39 Workshops .............................................................. 39-40 Closing Keynote ..........................................................42 Earn Recerti�cationCredits ......................................43 General Information & Disclaimer ........................44 Map ..................................................................................45 Agenda at a Glance ............................................. 46-47
The Ariel Group .............................................................. 3
Center for Applied Learning ..................................... 4
Bellevue University ....................................................... 7
Conduent ......................................................................... 8
MetLife ............................................................................11
DDI ....................................................................................13
DeVryWORKS ................................................................17
Emory ..............................................................................20
Gallup ..............................................................................21
GP Strategies.................................................................24
Heidrick & Struggles ..................................................25
OpenSesame ................................................................27
Pathgather .....................................................................28
Saba ..................................................................................34
Sumtotal .........................................................................35 The Training Associates ............................................40 ttc innovations .............................................................42 Wharton ..........................................................................43
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With the Center for Applied Learning as your partner, strengthen your learning and development strategy with
measurable results. You’ll experience customized training and accredited education solutions that are industry-focused and developed by expert practitioners from
American Public University System. Our versatile delivery platform enables mobile learning anywhere
and fully integrates with HRIS and learning management systems. And with integrated metrics
reporting, you’ll gain insights into performance and impact analysis, so you’ll always be to
answer the question, did it work?
To learn more about our offerings, visit: apus.edu/CLO
DO YOU KNOW IF YOUR TRAINING
WORKS? WE DO.
*Data graphs are simulated.
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Welcome To Bonita SpringsI am truly looking forward to spending the next three days together. In addition to interacting as a vibrant and committed professional community and catching up with friends old and new, we will be conducting some very important business.
The world is moving faster than ever, and there’s growing uncertainty about its destination. This acceleration is affecting everything from the global economy to long-standing cultural norms and established institutions. So it doesn’t take a huge leap of logic to assume it’s also affecting the way people need to learn in the workplace and the strategies organizations must deploy to prepare them to perform.
That assumption is clear in our Symposium theme — Learning: The Fuel for Performance. And it sets the tone for what’s on the agenda, including amazing keynotes that will challenge your thinking, Voice of the CLO sessions that will serve as crash courses in successful learning leadership, Power Hour stories to inspire you to innovate back at the office, plus informative workshops showcasing real-world L&D solutions.
Most importantly, the Symposium program will focus us on the critical business at hand — directing our collective energy to finding better ways to meet the most important challenges of developing a high-performing workforce in this fast-paced world.
So, as we engage in dynamic debate, discover new truths about corporate learning and deepen our professional relationships over the course of CLO Symposium17, I hope each and every one of you will speak up, share your insights, ask your questions and contribute to the important work we’re here to do. It’s this kind of coming together that fuels progress and gives the CLO Symposium its own distinct power to transform.
Thank you for being part of this fantastic community. We look forward to spending the next two days with you.
John R. Taggart President & CEO
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AGENDA7:00 a.m. Registration Conference Foyer
8:00 a.m. Breakfast with the Champions Calusa Ballroom D-H
Noon CLO Symposium Orientation Sanibel 1:15 p.m. Welcome Address Calusa Ballroom D-H Mike Prokopeak, vice president, editor in chief, Chief Learning Officer magazine 1:30 p.m. Opening Keynote Address The Advantage of Disadvantage: How to Transform Adversity Into Action
The Advantage of Disadvantage: How to Transform Adversity Into ActionCalusa Ballroom D-H
Steve Pemberton, vice president, diversity and inclusion and global chief diversity officer, Walgreens Boots Alliance
2:30 p.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Center for Applied Learning 3:00 p.m. Workshops Conquering the Great Divide: Building Consensus Between IT & CLOs Sanibel Cheryl Ainoa, chief operating officer, D2L Suzanne McLarnon, assistant VP of global workforce enablement, Metlife Linking Learning to Business Results Captiva Michael W. Miller, division manager of global dealer learning, Caterpillar Building a Relevance Engine: Curation Strategies for High-Impact Performance
Building a Relevance Engine: Curation Strategies for High-Impact Pine
Matt Donovan, vice president, content development services, GP Strategies Turning Managers Into Leaders: A Scalable, Collaborative Approach to Management Development
Turning Managers Into Leaders: A Scalable, Collaborative Approach to Management Development Estero A Kim Bolton, program director, talent strategies, Unum Jerry Gschwind, learning strategy consultant, The Training Associates From Silos to Healthy and Happy: How Adventist Health System Is Transforming Its Learning Culture
From Silos to Healthy and Happy: How Adventist Health System Is Transforming Its Estero B
Dr. Hap Aziz, director of learning, Adventist Health System Creating an Impactful Learning Culture at the Adecco Group Estero C Courtney Abraham, senior vice president, talent management, Adecco Group
4:15 p.m. CLO Power HourCLO Power Hour Calusa Ballroom D-H Learning’s Role in Transformation Change Shannon Sisler, senior vice president of talent management, Western Union Building a Culture of Learning at Dickey’s Barbeque Shawn Storer, chief of people and culture, Dickey’s Barbecue Restaurants Inc.
Going Beyond the Motions with Job Rotations BAE Systems John Hovell, head of organisation development and knowledge management, BAE Systems Ask the Experts Shannon Sisler, senior vice president of talent management, Western Union Shawn Storer, chief of people and culture, Dickey’s Barbecue Restaurants Inc. John Hovell, head of organisation development and knowledge management, BAE Systems 5:30 p.m. Networking Reception Waterfall Pool Deck Hosted by Pearson 7-10 p.m. CLO LearningElite Gala Calusa Ballroom D-H
MON
DAY,
APR
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A non-profit university, Bellevue University is accredited by The Higher Learning Commission • hlcommission.org • 800-621-7440
CorporateLearning.com 877-824-5516
The Most Important Employee
Benefit You Can Offer (After Cash)
Build your business case for offering education as a benefit at this interactive,
hands-on workshop.
Tuesday, April 25 2:45 PM
Estero Ballroom, Salon B
BREAKFAST WITH THE CHAMPIONS Monday, April 24 at 8 a.m. Calusa Ballroom D-H
CLO SYMPOSIUM ORIENTATIONMonday, April 24 at Noon Sanibel
Sarah Kimmel vice president, research & advisory services, Chief Learning Officer magazine
Mike Prokopeak vice president, editor in chief, Chief Learning Officer magazine
What is the recipe for success in learning and development? Last night, Chief Learning Office magazine revealed the rankings for the 2017 LearningElite organizations, and the top organizations will be joining us for breakfast this morning to reveal their secret learning and development recipes. Each of the organizations that applied to the LearningElite were measured in these five dimensions: learning strategy, leadership commitment, learning execution, learning impact (internal) and business performance results (external).
Each of these role models will discuss their elite practices along with a brief interview with Sarah Kimmel. During this pre-conference session, you will discover the perfect ingredients to mix together to deliver successful learning and development for your organization while networking with the top organizations in the 2017 LearningElite.
Is this your first time attending the CLO Symposium? In this session, we will provide an overview of the conference agenda along with the opportunities and resources available so you can transform your Symposium experience! Veterans are welcome to attend as well and buddy up with a first-time attendee.
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With the speed of change in today’s business world, to stay relevant and competitive, companies and their employees must perform at the top of their game. Conduent Learning Services is an award-winning provider of global end-to-end corporate learning services, designed to accelerate productivity and growth for your business. Conduent Learning’s diverse expertise allows us to deliver impactful, performance-based learning solutions that align with strategic business goals, accessible to our customers at the point and time of need. Our brand recognition,global presence, and superior innovation give us a powerful competitiveposition, and position, and ooers our customers a true trusted partner.
Conduent.com/learning-services
SharpeningPerformance.
Technology. Operations. Process.
The Advantage of Disadvantage: How to Transform Adversity Into Action The Advantage of Disadvantage: How to Transform Adversity Into ActionCalusa Ballroom D-H
Steve Pemberton vice president, diversity and inclusion and global chief diversity officer, Walgreens Boots Alliance
Diversity and inclusion is in the midst of a paradigm shift. Driven by a rapidly shifting demography, increased global interactions and new modalities of thinking, this sea change requires that we alter the way we train and develop leaders to engage this changing world. Leveraging his two decades of entrepreneurial leadership in diversity and inclusion and assisted by his extraordinary life experience, Steve Pemberton will offer insights into the challenges we face and most importantly, suggest a new narrative for us to move forward.
During this session attendees will understand: • How to create a culture of inclusive thinking.• The secret to becoming a next practices organization (hint: you may already
be doing it). • The six things effective companies do to advance diversity and inclusion.
KEYNOTE ADDRESS | Monday, April 24 at 1:30 p.m.
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WORKSHOPS | Monday, April 24 at 3 p.m.
Linking Learning to Business Results Captiva
Conquering the Great Divide: Building Consensus Between IT & CLOs Conquering the Great Divide: Building Consensus Between IT & CLOs Sanibel
Building consensus between IT departments and L&D is not only critical for successful implementation and adoption, but it is a strategic relationship that can mean success or failure of a learning technology investment. On average, 5.4 people are involved in B2B purchasing decisions, oftentimes adding IT after the vendor selection has been made. So why aren’t more of us working with IT? Not only can learning & development benefit from a deeper relationship with IT in delivering successful learning initiatives, but IT can benefit from L&D having a clearer understanding of how to better support learning across the IT organization.
In this workshop, you’ll learn about: • How and when to engage IT in strategic conversations.• Strategies to deploy your technology solutions faster, with better adoption.• How L&D can enable experts to create content that keeps pace with digital transformation.• Solving the unique learning needs for the IT team and how to deliver a solution that works for their department.
Join Michael Miller to learn how Caterpillar is bringing its ecosystem of learning technologies together to capture all of the internal learning Caterpillar and external learners (its worldwide dealer network) are receiving and tracking it back to actual business impact. By creating a seamless learning ecosystem, you can transform from being buried under sourcing, tracking and analyzing training results to spending your time on the business initiatives that the CEO cares about — elevating your learning strategy to unlock the power of organizational capability.
In this session, you will: • Learn how to integrate data from disparate learning technologies. • Be able to develop a plan to extend learning programs to your external partners and measure business results.• Learn how to link learning to business results.
Cheryl Ainoa chief operating officer, D2L
Suzanne McLarnon assistant VP of global workforce enablement, MetLife
Michael W. Miller division manager of global dealer learning, Caterpillar
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Building a Relevance Engine: Curation Strategies for High-Impact PerformanceBuilding a Relevance Engine: Curation Strategies for High-Impact
Pine
WORKSHOPS | Monday, April 24 at 3 p.m.
Content curation is being talked about everywhere, but how do you navigate the complexities to achieve an effective and sustainable solution? In this session, we’ll share a three-part approach to help you get there. Specifically, we’ll focus on:
• Approaching the Design: Different learning goals require different curation strategies. Are you looking to reinforce a targeted performance outcome or support next-gen innovation where employees can be inspired by new insights and perspectives to create new ways of thinking or doing? Different strategies are used to achieve these outcomes. • Selecting Platforms: Knowledge management tools and content catalogs have come and gone. In many ways, they have failed to deliver on the promise of learner access to relevant content. Curation initiatives are doomed to repeat the cycle if we don’t apply the tools appropriately. The next wave of curation technologies offers a range of platforms and tools. How do you select the appropriate technology approach that meets your strategic curation needs? • Ensuring Success Through Ongoing Support: Long-term sustainability relies on new roles that traditional learning teams don’t have today, but critically need. We’ll discuss the implementation of a curation strategy from the human support perspective.
Attendees of this session will be informed of the key elements to consider when developing a performance-centric curation strategy. Presenters will also share an effective approach to design strategies and case examples of successful curation initiatives to meet a range of needs.
During this session, attendees will: • Identify different methods for developing curated learning strategies to achieve different goals.• Discuss the strengths and limitations of different technological approaches.• Map a high-level curation strategy for a specific curation need. • Explore key considerations in evaluating and measuring the effectiveness of a curation strategy.
Matt Donovan vice president, content development services, GP Strategies
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WORKSHOPS | Monday, April 24 at 3 p.m. Turning Managers Into Leaders: A Scalable, Collaborative Approach to Management DevelopmentTurning Managers Into Leaders: A Scalable, Collaborative Approach to Management Development Estero A
In a business climate where high-velocity change has become the norm, management teams play an increasingly critical role in helping their organizations succeed. Front-line managers shoulder much of this leadership burden. However, many new and experienced managers, having attained promotions primarily by demonstrating operational success, often lack the specific competencies needed to effectively lead people. Unfortunately, educating this group is challenging: their time is limited and their learning needs vary widely from one individual to the next.
In this session, we will discuss how to rapidly design and deploy an online management development learning experience that helps managers efficiently gain critical leadership competencies. We will share our specific experience implementing such a program at Unum, including our efforts to help managers learn both through expert insights and by connecting and collaborating with other managers.
In this session, you will learn: • How to design a management learning experience specific to your organization that motivates learners and drives results.• Approaches for facilitating connections and collaboration in an environment where learners have limited available time.• How to effectively leverage learning technology to deploy a combination of curated and original content in focused, “bite-sized” units across a large team.
Kim Bolton program director, talent strategies, Unum
Jerry Gschwind learning strategy consultant, The Training Associates
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From Silos to Healthy and Happy: How Adventist Health System Is Transforming Its Learning CultureFrom Silos to Healthy and Happy: How Adventist Health System Is
Estero B
WORKSHOPS | Monday, April 24 at 3 p.m.
Creating an Impactful Learning Culture at the Adecco Group Estero C
Adventist Health System is a faith-based health care organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety and patient satisfaction, Adventist Health System’s more than 80,000 employees maintain a tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. With 45 hospital campuses across nine states, a robust learning and development program is critical for Adventist Health System to be able to deliver optimal care to more than 4.7 million patients annually. In this session, Adventist Health System’s Learning Officer, Dr. Hap Aziz, will share how Adventist is implementing a learning foundation to ensure compliance, simplify training and drive it’s culture of first-class patient care. You will discover best practices and lessons learned, gaining insights into how Adventist is: • Integrated it’s LMS platform with both a legacy and future-state HRIS.• Achieved a transformation in it’s learning culture to support the same quality care across all 45 hospital campuses.• Streamlined learning content and processes to drive efficiencies.
Dr. Hap Aziz director of learning, Adventist Health System
The learning and development that occurs in our organization is everyone’s responsibility. While the Adecco Group has a learning function, the key to our business units’ success is their field leaders who champion and execute role preparation and skill building. As facilitators of learning, the field leaders search for guest trainers and partners who both excel at their craft as well as have the unique ability to teach and engage. From preparatory sessions and debriefs to personal integrity, our field leadership teams continually identify learning opportunities and resources. This sharing of learning perspectives is a real change in the culture for two of our brands, Adecco Staffing USA and Modis.
Come learn: • How the Adecco Group partners with the businesses to ensure that learning is their idea.• Real-life examples for how each team has accelerated productivity.
• The significant impact of learning on engagement.
Courtney Abraham senior vice president, talent management, Adecco Group
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“IS YOUR NEXT LEADERSHIP COACH IN THE PALM OF YOUR HAND?”
Find it at ddiworld.com/challengingthinking.DDI solutions help organizations uniquely define and
achieve great leadership at every level of their organization, from aspiring leaders to the C-suite,
using our solutions across Strategy, Selection, Development, and Succession Management.
Where is Leadership Going?We have ideas. So do you. Join us as
we push our thinking—and yours—beyond the boundaries of what leadership looks like
now. Check out our think piece on the intersection of artificial intelligence and leadership coaching in our
Challenging Thinking series.
“IS YOUR NEXT “IS YOUR NEXT
Bold LeadershipQuestions. Askedand Answered.
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Learning’s Role in Transformation ChangeCalusa Ballroom D-H
Building a Culture of Learning at Dickey’s BarbequeCalusa Ballroom D-H
CLO POWER HOUR | Monday, April 24 at 4:15 p.m.
Like many companies, Western Union is transforming its performance management process. During this Power Hour talk, Josh Craver, vice president of talent management at Western Union, will share our case study and discuss how you can apply a similar model that has leaders driving organizational change using a progressive learning model. Specific session takeaways include: • How to build a business case for a large-scale learning and change initiative.• How to get leaders’ buy-in and engagement in learning.• How to implement a progressive and practical leader as teacher model.
What words would you use to describe your culture? How do you ensure candidates and employees know what it takes to be successful in your culture? Learning and development are crucial components in the business of culture, results, and continuous improvement. In this session, we will focus on when the learning curve begins and how we continually focus on what is important at Dickey’s Barbecue Restaurants, Inc. Specific session takeaways include: • How do you know what your culture is? (not what it should be)• How do you make a transparent promise of your culture to candidates?• How do you follow through on your culture with employees?
Shannon Sisler Senior Vice President of Talent Management, Western Union
Shawn Storer chief of people and culture, Dickey’s Barbecue Restaurants Inc.
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CLO POWER HOUR | Monday, April 24 at 4:15 p.m.
Shannon Sisler Senior Vice President of Talent Management, Western Union
Shawn Storer Chief of People and Culture, Dickey’s Barbecue Restaurants Inc.
Going Beyond the Motions with Job RotationsCalusa Ballroom D-H
Ask the ExpertsCalusa Ballroom D-H
Born and raised in the United States, John Hovell recently returned from a three-year job rotation in London with a new perspective.The experience proved to be an opportunity to learn and experience deep new insights on an individual level but it also led him to think differently about international rotations at an organizational learning level. In this session, attendees will be challenged to raise awareness of their own unconscious biases and make the most of job rotations as both an individual and organizational learning opportunity.
Hovell is the head of organization development and knowledge management for BAE Systems.
In Ask the Experts, speakers are invited back on stage to interact with the audience in a dynamic question and answer session. Attendees are encouraged to engage with the speakers on learning and development initiatives, generate questions and share ideas.
John Hovell head of organisation development and knowledge management, BAE Systems
John Hovell head of organisation development and knowledge management, BAE Systems
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AGENDATU
ESDA
Y, A
PRIL
25 7 a.m. Registration Conference Foyer
7 a.m. Networking Breakfast Calusa Terrace Hosted by DeVryWORKS 8 a.m. Voice of the CLO Creating a Distinctive Learning Brand at GE Calusa Ballroom D-H Leiza Brock, corporate learning leader, GE 8:15 a.m. Keynote Address Move Fast, Think Big: Building a Brand LeaderMove Fast, Think Big: Building a Brand Leader Calusa Ballroom D-H Susan Packard, co-founder, HGTV
9:15 a.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Saba 9:45 a.m. Panel Discussion Millennial Leaders: A New Breed or More of the Same? Calusa Ballroom D-H Moderator: Rebecca Ray, executive vice president, knowledge organization, The Conference Board Panelists: Heidi B. Capozzi, senior vice president, human resources, The Boeing Co. Susan Weiss, senior manager, Boeing research & technology, The Boeing Co. Peter Fasolo, Ph.D., executive vice president, chief human resources officer, Johnson & Johnson Sjoerd Gehring, global head of talent acquisition, Johnson & Johnson 11 a.m. Workshops Navigate Change with Presence and AuthenticityNavigate Change with Presence and Authenticity Sanibel Rachael Arena, global learning manager, center for knowledge and analytics, Boston Consulting Group Chris Von Baeyer, director of client relations, Ariel Group Riding the Digital Wave Pine Byron Johnson, senior director, PepsiCo University—global functions, PepsiCo Barry Stern, senior vice president, accelerated development solutions, DDI The Goldfish Glitch: Think Small to Win Big in Training Captiva Peter Lynch, head of talent management, Great-West Financial Leveraging Strategic Partnerships to Implement Innovative and Impactful Learning Technology
Leveraging Strategic Partnerships to Implement Innovative and Im Technology Estero A Julie Johnson, service delivery leader, Conduent Brett Rose, lead program manager, integrated learning, Delta Air Lines How to Implement Skill-based Learning in Your Enterprise Estero B Allen Partridge, senior eLearning evangelist, Adobe Dr. Steven Browning, learning experience manager, Adobe Systems
Experimentation as a Driver of Innovation Estero C Ryan Hamilton, associate professor of marketing, Emory University’s Goizueta Business School Mary Slaughter, chief people officer, North Highland Company Noon Networking Lunch Hosted by Emory Executive Education
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Technologies, markets and industries evolve quickly and often unexpectedly. Today’s corporations face pressing challenges brought by rapid change and the resulting skills gap. An organization can thrive with an engaged workforce prepared to meet its current and future needs, as well as developed leaders who can deliver on strategic priorities. The right talent initiatives can help you energize a business growth strategy—that’s why a DeVryWORKS partnership is strategic too. Our partnership lets you tap the leadership, tools and resources you need to build a brilliant workforce and drive success across your organization.
Attend our partners’ presentations on the Learning & Development realities they dealt with and virtually conquered!
Creating an Impactful Learning Culture at The Adecco Group • Monday, April 24 • 3:00 PM • Estero Ballroom Salon C
How Compass Group Supports a Learner-Driven Environment
• Tuesday, April 25 • 2:45 PM • Estero Ballroom Salon C devryworks.com 866.606.8349
Gain a competitive advantage with a dynamic talent strategy.
In New York, DeVry University operates as DeVry College of New York. DeVry University is accredited by The Higher Learning Commission (HLC), www.hlcommission.org. DeVry is certified to operate by the State Council of Higher Education for Virginia. DeVry University is authorized for operation by the THEC. www.tn.gov/thec. Nashville Campus - 3343 Perimeter Hill Dr., Nashville, TN 37211. Program availability varies by location. ©2017 DeVry Educational Development Corp. All rights reserved.
TALENT ACQUISITION TALENT DEVELOPMENT SKILLS-GAP TRAINING
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VOICE OF THE CLO | Tuesday, April 25 at 8 a.m.
Leiza Brock corporate learning leader, GE
In today’s economy, a strong brand is essential to success. The same holds true for learning. Hear how a chief learning officer developed a strong learning brand and built awareness inside and out for the strategic value of their organization’s learning function.
Creating a Distinctive Learning Brand at GE Calusa Ballroom D-H
Move Fast, Think Big: Building a Brand Leader Calusa Ballroom D-H
Susan Packard co-founder, HGTV
HGTV took a big idea — a cable television network devoted to all things home — into a marketplace dominated by media giants and emerged the leader. Now launched in more than 98 million homes, HGTV changed how we envision our homes and, in the process, established a new model for business innovation and success. Packard shares with audiences strategies for forging and promoting a brand while gaining customers who’ll remain loyal to it, and provides ideas for expanding into other channels and platforms to secure even greater market share while maintaining brand integrity.
KEYNOTE ADDRESS | Tuesday, April 25 at 8:15 a.m.
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Emory Executive Education o�ers short courses and certificate programs to help your executives and high potential professionals stay ahead of the competition. By partnering with CLOs and other learning
leaders, we build solutions that help organizations work smarter.
Gain new skills in these topics and more:
JOIN US FOR AN ENGAGING WORKSHOP
“EXPERIMENTATION AS A DRIVER OF INNOVATION”TUESDAY, APRIL 25TH AT 11:00 A.M., ESTERO BALLROOM SALON C
BUSINESS ANALYTICS
CHANGE MANAGEMENT
EMOTIONAL INTELLIGENCE
FINANCE & ACCOUNTING
HEALTHCARE MANAGEMENT
INNOVATION
LEADERSHIP & HIGH PERFORMING TEAMS
MARKETING
STRATEGY
IF YOU’RE NOT IMPROVING,YOU’RE FALLING BEHIND.
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Create a culture to inspire and improve performanceRe-engineer your performance management approach with Gallup’s analytics and advice
Learn more at gallup.com
PANEL DISCUSSION | Tuesday, April 25 at 9:45 a.m. Millennial Leaders: A New Breed or More of the Same?
Calusa Ballroom D-H
Millennials are moving into the C-suite at Fortune 500 companies as boomers retire and the pool of Gen Xers struggles to fill demand. Some argue this next generation is distinctive and should be developed differently than leaders of the past. But is that necessarily the case? Driven by research on millennial leadership, this panel discussion explores the evolution of leadership and how learning leaders are designing leadership development for the next generation of senior leaders.
During this session attendee will understand: • Cutting-edge research into the characteristics of successful leaders.• How generational change in the C-suite is affecting leadership development. • Tips and techniques for developing effective leaders.
Moderator: Rebecca Ray executive vice president, knowledge organization, The Conference Board
Panelists: Heidi B. Capozzi senior vice president, human resources, The Boeing Co.
Susan Weiss senior manager, Boeing research & technology, The Boeing Co.
Peter Fasolo Ph.D., executive vice president, chief human resources officer, Johnson & Johnson
Sjoerd Gehring global head of talent acquisition, Johnson & Johnson
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Navigate Change with Presence and AuthenticityNavigate Change with Presence and Authenticity Sanibel
Riding the Digital Wave Pine
WORKSHOPS | Tuesday, April 25 at 11 a.m.
The workplace landscape constantly changes. Roles in the workplace evolve, and employees, no matter their titles, must adapt to new situations in order for your organization to succeed. How these employees show up — whether they are ready or not — will impact business. Join Rachael Arena of Boston Consulting Group and Chris von Baeyer of the Ariel Group as they explore how communicating with presence and authenticity helps people navigate the dynamic business landscape and sit with the discomfort of change. Learning objectives: • Learn how essential communication skills — presence, storytelling and effective writing — can help your team meet change with success. • Discover how Ariel Group’s theater-based training approach has been instrumental to Boston Consulting Group’s positive results. • Receive actionable ideas for answering these questions: Do your teams communicate value? Do they inspire others to achieve desired outcomes? Do they present themselves authentically?
As many of us seize the advantages of courseware virtualization, leadership development pundits are simultaneously grabbing headlines by categorizing our past efforts as failures. Our challenge is twofold: 1) to prove that leadership development efforts have in fact paid off, while 2) morphing our leadership development efforts into more modern forms given today’s advances in technology. So how do we overcome those challenges? One way is through data. Despite some experts’ opinions, there are behavioral and organizational data that show leadership development will produce significant behavioral change and organizational impact even in this new digital environment. The second way is through prudent conversion of learning into an ecosystem which leverages the best of synchronous and online experiences — PepsiCo is an example of an organization doing just that. In this session, you will: • Experience how PepsiCo’s grassroots “Learn Together” approach evolved. • Hear about PepsiCo’s leadership development journey. • Discover the proven implementation practices that ensure results. • Get data you can use to prove the efficacy of leadership development initiatives.
Rachael Arena global learning manager, center for knowledge and analytics, Boston Consulting Group
Byron Johnson senior director, PepsiCo University—global functions, PepsiCo
Chris Von Baeyer director of client relations, Ariel Group
Barry Stern senior vice president, accelerated development solutions, DDI
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Leveraging Strategic Partnerships to Implement Innovative and Impactful Learning TechnologyLeveraging Strategic Partnerships to Implement Innovative and Impactful Learning Technology Estero A
The Goldfish Glitch: Think Small to Win Big in Training Captiva
WORKSHOPS | Tuesday, April 25 at 11 a.m.
How did Vine drive 1.5 billion video views per day? How does Snapchat get 7 billion daily video plays? The answer is found in the simplicity of the goldfish. In this session, you will learn the secrets the world’s fastest-growing social sites are using to engage people. Find out how you apply these simple principles to engage your employees using a blend of microcontent, hybrid instructor-led training, adaptive learning and more.
Following these principles at Great-West Financial: 1. We increased our training net promoter score for compliance
e-learning from 15 to 32.2. We grew the audience of an LMS from 2,000 users per month to over
35,000 users per month.3. Various industry stats, growth of online video, live video, shorter
content, etc.
Attendees of this session will:• Learn the secrets that the world’s top social sites are using to engage
millennials.• Learn how to apply these simple principles to engage employees
using a blend of microcontent, hybrid instructor-led training, adaptive learning and more.
• Leave with an action plan to think small and increase training net promoter significantly.
Technology alone does not equal innovation in learning. In a marketplace saturated with the latest and greatest technology, it is easy to become overwhelmed by your options and to grab the “shiniest” tool available.
Determining your performance requirements and assessing your technology toolkit for alignment is a key driver for success. Delta Air Lines and Conduent have struck the right balance between high- and low-tech performance solutions. Brett Rose and Julie Johnson will share how they have leveraged their partnership to implement solutions for maximum impact at Delta.
In this session, attendees will learn: • The importance of unpacking performance requirements for maximum impact. • The value of analyzing your technology toolkit capabilities and limitations in alignment with learning requirements.• Delta’s approach to leveraging and growing strategic partnerships to source innovative solutions.
Peter Lynch head of talent management, Great-West Financial
Julie Johnson service delivery leader, Conduent
Brett Rose lead program manager, integrated learning, Delta Air Lines
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WORKSHOPS | Tuesday, April 25 at 11 a.m.
How to Implement Skill-based Learning in Your Enterprise Estero B
Deciding to use skills can be an important and strategic part of enabling your organization to understand where your bench is strong and where you may need to train. Having skills can help to do this, but where do you start? Join Allen Partridge, group e-learning evangelist, Adobe Systems, in looking at five things to consider when implementing skills in your organization. In this workshop, you will learn: • How to apply skills to jobs, learning, engagement, reporting and your LMS. • How some Adobe customers have implemented skill-based learning.• How skill-based learning is different from concepts-based learning.• How to identify skill gaps in an organization. • How to measure the impact of learning by aligning skills to business goals. • How to decide skill levels and their achievement criteria.
Allen Partridge eLearning evangelist, Adobe
Dr. Steven Browning learning experience manager, Adobe Systems
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Learn more about Leadership Consultingby visiting www.heidrick.com
WE HELP OUR CLIENTS CHANGE THE WORLD,ONE LEADERSHIP TEAM AT A TIME.®
Is your organization on trackto outperform your competition?
Do your leaders sprint past disruptions toembrace uncertainty, seize opportunities,and build competitive advantage?
We call this Accelerating Performance.
The key? Learning to mobilize, execute, and transform with agility.
Experimentation as a Driver of Innovation Estero C
WORKSHOPS | Tuesday, April 25 at 11 a.m.
Business growth and change hinges on innovation, but how do you know if the choices you make will pay off? More and more, businesses are using an experimental approach to test new ideas and determine the better course of action. During this 60-minute workshop, you will learn more about experimentation as a business discipline and how it is being used today. Professor Ryan Hamilton of Goizueta Business School will give you an overview of the discipline of experimentation and its processes, walking you through the how-tos of setting up business experiments and what they can be used to test. Mary Slaughter, chief people officer of North Highland Consulting, will discuss how experiments are being used by innovative businesses to drive organic growth and improve employee engagement.
After attending this session, you will: • Understand experimentation as a business discipline. • Gain insight into how experimentation is used in business today. • Develop tools and techniques on building effective experiments. • Create a justification for using experiments that will be workable in your
business.
Ryan Hamilton associate professor of marketing, Emory University’s Goizueta Business School
Mary Slaughter chief people officer, North Highland Company
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AGENDA TU
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25 1:15 p.m. Voice of the CLO
Start-Up Learning at kCura Calusa Ballroom D-H Dorie Blesoff, chief people officer, kCura
1:30 p.m. Keynote Address Foreseeing the Next Big Innovations and Marketplace Risks Calusa Ballroom D-H Alec Ross, author, “The Industries of the Future”
2:45 p.m. Workshops The Future of L&D: Becoming a Key Influencer in Your Company’s Retention and Success Strategies
The Future of L&D: Becoming a Key Influencer in Your Company’s Retention and Sanibel
Kesha Dougan, lead instructional designer, ttcInnovations Debbie Wooldridge, founding president and CEO, ttcInnovations
The Evolution of Learning & Development at PVHThe Evolution of Learning & Development at PVH Captiva Jennifer Underwood, vice president, learning & development, PVH Corp. How HP Reinvented Learning & Development Using ‘Brain Candy’ Pine Mike Jordan, global head of talent & learning, HP Inc. How Sally Beauty Is Using Technology to Move the Needle on Employee Engagement
How Sally Beauty Is Using Technology to Move the Needle on Employee Engagement Estero A Yvette Birlew, director, L&D, Sally Beauty Holdings Jim Everidge, president/CEO, Rapid Learning Deployment, LLC The Most Important Employee Benefit You Can Offer (After Cash) Estero B James Nekuda, associate vice president, Bellevue University How Do You Support a Learner-Driven Environment? Estero C Susan Vacchi, SPHR, CPLP, director, L+D center of expertise, learning and development, Compass Group North America 3:45 p.m. Networking Break & Refreshments Calusa Terrace Hosted by Saba 4:15 p.m. CLO Power Hour Harnessing the Global Revolution in Learning Calusa Ballroom D-H Sheila Jagannathan, head of open learning campus, World Bank Group
4:30 p.m. Learning at Lucasfilm: A Star Wars StoryLearning at Lucasfilm: A Star Wars Story Calusa Ballroom D-H Danielle O’Hare, director, talent development, Lucasfilm
4:45 p.m. Micro-learning BLOOMs at BCBSNC Calusa Ballroom D-H Adri Maisonet-Morales, vice president of enterprise learning & development, Blue Cross Blue Shield of North Carolina 5 p.m. Ask the Experts Calusa Ballroom D-H Sheila Jagannathan, head of open learning campus, World Bank Group Danielle O’Hare, director, talent development, Lucasfilm Adri Maisonet-Morales, vice president of enterprise learning & development, Blue Cross Blue Shield of North Carolina
5:30 p.m. Networking Reception Royal Palm Courtyard
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» The most flexible buying options to maximize your budget » The broadest catalog with 20,000+ courses from the world’s
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COME AND HEAR FOR YOURSELF AT CLO SYMPOSIUM
Join us and Michael Miller on Monday, April 24, 3-4 pm to learn how Caterpillar is bringing its ecosystem of learning technologies together
to train its internal learners and worldwide dealer network while tracking it back to actual business impact. (Location: Captiva)
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VOICE OF THE CLO | Tuesday, April 25 at 1:15 p.m.
Dorie Blesoff chief people officer, kCura
The digital economy changes fast, and companies can move from startup to market leader in record time. Hear from the learning leader of a tech company that experienced hyper-growth and learn insights uncovered in building a learning function from the ground up.
Voice of the CLO: Start-Up Learning at kCura Calusa Ballroom D-H
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KEYNOTE ADDRESS | Tuesday, April 25 at 1:30 p.m.
Foreseeing the Next Big Innovations and Marketplace RisksCalusa Ballroom D-H
The Future of L&D: Becoming a Key Influencer in Your Company’s Retention and Success StrategiesThe Future of L&D: Becoming a Key Influencer in Your Company’s Retention
Sanibel
The next 10 years are going to be even more disruptive than the last. What are the industries and businesses that are going to shake the marketplace? From cybersecurity and cryptocurrency to the life sciences and robotics, Alec Ross, one of America’s leading innovation experts, describes the changes that are going to impact our future, for better and for worse. Ross provides an expert’s point of view on topics ranging from the strategic uses of social media in business and government, to driving innovation through large organizations. He pulls from his firsthand experience implementing strategies at the State Department to present actionable insight on current issues slated to disrupt the future. Audiences will walk away with the skills and insights they need to face a rapidly changing economic, technological and industrial climate.
Within the next three years, almost half your workforce will be millennials. By 2025, millennials will account for 75 percent of your employees. Millennials think differently, respond differently and view learning differently. Is your organization ready for this change? How your learning organization has planned, created and executed training in the past will not necessary work to attract, engage and retain this new workforce. L&D is positioned to play a major role in the ever-increasing struggle to acquire and retain top talent as we begin to feel the impacts of global aging. Are you ready?
This session provides essential strategies for your learning organization to become a key influencer in altering your company’s future.
In this session, we will:• Explain the impact of global aging and the unique learning and development
expectations of the emerging workforce. • Explore the pivotal role your learning organization will play in your company’s
ability to attract and retain this new generation.• Analyze a few companies who are getting it right and thriving.• Discuss next steps so you can attract and retain millennials, and create a learning environment where all generations can collaborate and prosper.
Alec Ross New York Times best-selling author & former senior advisor for technology and innovation at the State Department
Kesha Dougan lead instructional designer, ttcInnovations
Debbie Wooldridge founding president and CEO, ttcInnovations
WORKSHOPS | Tuesday, April 25 at 2:45 p.m.
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WORKSHOPS | Tuesday, April 25 at 2:45 p.m.
How HP Reinvented Learning & Development Using ‘Brain Candy’ How HP Reinvented Learning & Development Using ‘Brain Candy’ Pine
The Evolution of Learning & Development at PVHThe Evolution of Learning & Development at PVH Pine
Mike Jordan global head of talent & learning, HP Inc.
Jennifer Underwood vice president, learning & development, PVH Corporation
HP Inc. has reinvented the learning and development experience for its global workforce of over 50,000 strong. It has entirely transformed the way employees develop, connect and learn. Using a crowdsourced model to better understand its “learning state,” HP’s Talent & Learning team identified what was working, what was broken and what was missing in the current approach to learning. Key themes quickly emerged and shaped what needed to be redefined across the company and in every global region. Employees wanted to more easily search for and access content that was rich, endorsed by HP employees and relevant. They also wanted to be able to share their own content and connect with each other more organically. The HP Talent & Learning team partnered with stakeholders across the business to build an employee-centric platform rich with learning, sourced by employees and business teams, and even named by focus groups in the organization. This gave life to “Brain Candy,” HP’s uniquely branded and curated learning platform. Brain Candy was rolled out through a global campaign and quickly grew to more than 15,000 active users worldwide in only the first two weeks. The Talent & Learning team harnessed Brain Candy to launch blended learning experiences that include online learning and face-to-face experiences. Today, over 78 percent of the content that has been launched was curated by employees. This has led to more than 66,000 individual learning completions and speaks to HP’s culture of curiosity and employee-driven learning.
PVH is one of the world’s largest apparel companies, with $8.2 billion revenues in 2014, and more than 30,000 associates operating across 40 countries and speaking 20 languages. The company leverages and markets globally a diversified portfolio of brands, including Calvin Klein, Tommy Hilfiger, Van Heusen, IZOD, ARROW, Speedo, Warner’s, and Olga. In 2013, a CEO mandate set in motion a business driven effort to address the organization’s leadership gaps and support executive succession readiness. In this session, Jennifer Underwood will describe how she and her team set out to carry out the mandate by creating a system to build leadership capability, starting at the Business Unit President level with a carefully constructed leadership development program that was designed in partnership with Wharton Executive Education. During this session, Underwood will share:• PVH’s journey to build a corporate university with a suite of leadership development programs.• PVH’s focus on providing practical knowledge, networking opportunities and business-relevant sessions.• How PVH designed and implemented a senior leadership development program that looks beyond a mere focus of programming with a greater emphasis on the experience.• How PVH is incorporating post-program alumni learning.• How PVH is leveraging its leaders as faculty.• PVH’s approach to evaluating ROI of programs to prove value to the organization.
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How Sally Beauty Is Using Technology to Move the Needle on Employee EngagementHow Sally Beauty Is Using Technology to Move the Needle on Employee Engagement Estero A
WORKSHOPS | Tuesday, April 25 at 2:45 p.m.
Sally Beauty Holdings (SBH) has over 5,000 stores in 13 countries. 2016 annual consolidated sales of over $3.9 billion make SBH one of the largest retailers of specialty beauty products in the world. With this footprint come many of the issues that retailers struggle with – recruitment, employee engagement, and retention. In spite of these challenges, SBH has a 13-year history of sales growth every year. While they are clearly managing the business the right way, the question is – how can they do it better?
In this session, Sally Beauty’s Director, learning & development, Yvette Birlew, will share how SBH has implemented a cloud-based learning system that supports key business initiatives. In addition, SBH’s Systems Integrator that implemented the platform, Rapid Learning Deployment (rapidLD), will have Jim Everidge, president/CEO, share how rapidLD has positioned this ‘beachhead’ technology to support human capital initiatives going forward. In this session, we will: • Explain the impact of global aging and the unique learning and development
expectations of the emerging workforce. • Explore the pivotal role your learning organization will play in your company’s
ability to attract and retain this new generation.• Analyze a few companies who are getting it right and thriving.• Discuss next steps so that you can attract and retain millennials, and create
a learning environment where all generations can collaborate and prosper.
Yvette Birlew director, L&D, Sally Beauty Holdings
Jim Everidge president/CEO, Rapid Learning Deployment, LLC
The Most Important Employee Benefit You Can Offer (After Cash) The Most Important Employee Benefit You Can Offer (After Cash)Estero B
James Nekuda associate vice president, Bellevue University
L&D is at the forefront of creating a skilled, knowledgeable and agile workforce, so your company can respond to rapid change. That’s what your employees want, too. In fact, recent data indicates that millennials are more worried about skills and knowledge obsolescence than wage stagnation or layoffs.
This interactive workshop is designed to help you build a business case for “education as an employee benefit” that supports recruitment, retention and engagement of highly productive workers.
In this workshop, you will learn how to: • Create a business case for education that you can take back to your team.• Identify and address key skills gaps. • Supplement and use tuition assistance as a critical investment.
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Great talent starts with great learning TRAIN, DEVELOP, CONNECT AND ENGAGE FROM DAY ONE.
Visit Saba online to learn more about how we can help you connect the dots between learning and business performance.
© 2017 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates.
www.saba.com
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How Do You Support a Learner-Driven Environment? Estero C
WORKSHOPS | Tuesday, April 25 at 2:45 p.m.
The world of learning and development is changing. Traditional brick and mortar classrooms are no longer the norm. Employees are expected to pull the information they need in the moment they need it instead of having it pushed to them. They are customizing learning to suit their unique needs. What is the role of learning and development in a learner-driven environment? This session showcases Compass Group’s approach to changing how learning and development operates to support the changing needs of learners.
In the context of Compass Group’s journey, attendees will: • Explore the characteristics of a learner-driven environment and how to support one.• Begin to assess your organization’s current level of learner-driven “friendliness.”• Identify next steps to become more learner-driven friendly.
Susan Vacchi SPHR, CPLP, director, L+D center of expertise, learning and development, Compass Group North America
Develop. Lead. Achieve.The award-winning SumTotal Talent Expansion® Suite
gives you everything you need to attract, develop, progress, know and reward your workforce.
See why we’re the world’s most popular talent management
solution at:sumtotalsystems.com
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CLO POWER HOUR | Tuesday, April 25 at 4:15 p.m.
Harnessing the Global Revolution in LearningCalusa Ballroom D-H
Learning at Lucasfilm: A Star Wars StoryCalusa Ballroom D-H
Sheila Jagannathan head of open learning campus,World Bank Group
Whether it is a melting glacier in Antarctica signaling the onset of climate change, reskilling the workforce for the digital economy or dealing with the refugee crisis, development progress is often challenged by multiple interdependent factors. Mitigating these factors requires change that can be harnessed through continuous learning. By providing dynamic learning opportunities where diverse stakeholders can learn at their own pace and access the knowledge they need, the World Bank Group’s Open Learning Campus, which was launched in 2016, equips individuals with the capabilities and experiences to tackle the toughest development challenges. In the OLC, development lessons continuously captured throughout the world are available at your fingertips when you need them and in versatile formats — from bite-sized lessons to full-length courses to peer-to-peer conversations. This presentation will talk about the concept, audience, approach and future vision, including partnership opportunities.
In this session, attendees will hear: • Five key steps to modernize your organization’s learning ecosystem.• How to design learning at the speed of business in flexible formats-bite sized to full length to conversations.• How to leverage internal and external partnerships for scale and impact
Danielle O’Hare director, talent development, Lucasfilm
“Rogue One: A Star Wars Story” has earned more than $1 billion in ticket sales, was the second highest-grossing film of 2016, and the 20th highest-grossing film of all time. Behind this financial success is a team of wildly talented and creative people at Lucasfilm’s Industrial Light & Magic. ILM has a long tradition of learning and development programs for employees at every level in the studio. ILM also has a strong core belief that every employee contributes to the filmmaking process, and our learning programs are designed to support this thinking. In this Power Hour Talk, Danielle O’Hare, director of talent development for Lucasfilm and ILM, will share how ILM’s learning programs support the demands of a fast-paced production environment, helping the brilliant minds behind “Star Wars” bring their images to the big screen.
In this talk, attendees will learn more about: • Balancing a rich company history while keeping an eye toward innovation.• Fostering a creative culture of transparency and collaboration.• Methods of delivering learning in a global, fast-paced production environment.
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CLO POWER HOUR | Tuesday, April 25 at 4:15 p.m. Micro-learning BLOOMs at BCBSNC
Calusa Ballroom D-H
Ask the ExpertsCalusa Ballroom D-H
In Ask the Experts, speakers are invited back on stage to interact with the audience in a dynamic question and answer session. Attendees are encouraged to engage with the speakers on learning and development initiatives, generate questions and share ideas.
Not unlike many organizations, Blue Cross Blue Shield of North Carolina needed to transform from the inside out in order to rise to the challenges of a new competitive landscape. At the heart of this change was the learning organization. The pace in which new skills and competencies needed to be acquired paired with demand for agile learning delivery created the perfect opportunity for learning innovation.
Adri Maisonet-Morales, vice president of enterprise learning and development, tells the story of how the learning organization introduced BLOOM, an award-winning video platform that turns micro-moments into micro-learning that adds significant organizational value.
In this session, attendees will learn about: • Diagnosing organizational readiness for micro-learning• Gaining top-down and bottom-up support and buy-in• Implementing with scale and value creation in mind
Adri Maisonet-Morales vice president of enterprise learning & development, Blue Cross Blue Shield of North Carolina
Danielle O’Hare director talent development, Lucasfilm
Sheila Jagannathan head of open learning campus,World Bank Group
Adri Maisonet-Morales vice president of enterprise learning & development, Blue Cross Blue Shield of North Carolina
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AGENDAAGENDA W
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6 8 a.m. Registration Conference Foyer 8 a.m. Networking Breakfast Calusa Terrace Hosted by DDI
9 a.m. Panel Discussions Calusa Ballroom D-H Taking on Learning’s Sacred Cows Moderator: Mike Prokopeak, editor in chief, Chief Learning Officer magazine Panelists: John Palmer, senior vice president and chief learning officer, AT&T Dan Pontefract, chief envisioner, TELUS Sharon Ruddock, global vice president, chief learning officer, SAP Sales Ashley Williams, deputy CLO and COO, learning and development, McKinsey & Co. 10 a.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Center for Applied Learning 10:30 a.m. Workshops Developing Leader Agility in a Dynamic, Volatile and Uncertain World Sanibel Steven Krupp, partner, leadership consulting, Heidrick & Struggles
Re-Engineering Performance ManagementRe-Engineering Performance Management Captiva Ed O’Boyle, global practice leader, Gallup Training Resource Management: Using Technology to Manage ILT Cost and Profitability
Training Resource Management: Using Technology to Manage ILT Cost and Profitability Pine Stephan Pineau, founder and CEO, Training Orchestra 11:30 a.m. Closing Keynote Address Business as UNusual: Becoming a Deliberately Developmental Organization
Business as UNusual: Becoming a Deliberately Developmental OrgaCalusa Ballroom D-H
Robert Kegan, author, “An Everyone Culture”
12:30 p.m. Networking Lunch Calusa Terrace
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PANEL DISCUSSION | Wednesday, April 26 at 9 a.m.
Start-Up Learning at kCura Calusa Ballroom D-H
From 70-20-10 to the four levels of evaluation, corporate learning is full of practice that’s become commonplace, applied broadly across much of the industry. But have some of the learning industry’s conventional practices passed their expiration date? During this session, panelists make the case for what learning leaders should stop doing now to make a real difference for the business of tomorrow.
During this session, panelists will discuss topics such as: • The optimal structure for a modern learning organization. • The role of ROI measurement and business performance metrics. • Content creation and curation.
Moderator: Mike Prokopeak, editor in chief, Chief Learning Officer magazine
Panelists: John Palmer, senior vice president and chief learning officer, AT&T
Dan Pontefract, chief envisioner, TELUS
Sharon Ruddock, global vice President, chief learning officer, SAP Sales
Ashley Williams, deputy CLO and COO, learning and development, McKinsey & Co.
Developing Leader Agility in a Dynamic, Volatile and Uncertain World Developing Leader Agility in a Dynamic, Volatile and Uncertain WorldSanibel
Steven Krupp partner, leadership consulting, Heidrick & Struggles
From globalization to digital disruption, the current pace of change and innovation is unprecedented. In this time of increasing uncertainty, leaders must navigate unfamiliar, uncharted environments and pivot quickly to maintain their success into the future. Through our extensive research and consulting work with Fortune 500 companies, we have uncovered that agility – the ability to anticipate and respond to change quickly – is the single biggest driver of organizational acceleration. Agility is also the single biggest predictor of leader acceleration and success. But what exactly is leader agility? And how can leaders become more agile? • In this interactive workshop, we will unpack the four key elements of leader agility.• You will understand the behaviors required, and concrete strategies needed to enable your leaders to become more agile. • You will walk away with an agility acceleration roadmap from this session, empowered to help your leaders navigate in a dynamic, volatile and uncertain world.
WORKSHOPS | Wednesday, April 26 at 10:30 a.m.
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WORKSHOPS | Wednesday, April 26 at 10:30 a.m.
Re-Engineering Performance ManagementRe-Engineering Performance Management Captiva
The purpose of performance management is to improve productivity and quality of work, but traditional approaches have consistently fallen short. In fact, according to Gallup’s latest research, only two in 10 employees strongly agree that their performance is managed in a way that motivates them to do outstanding work.
Ed O’Boyle, global practice leader, will share Gallup’s latest research into the current state of performance management. He will provide actionable insights for attendees looking to re-engineer performance management strategies at their organization.
Among other objectives, attendees will learn: • What today’s employees expect from their workplaces. • Strategies to better measure performance and maximize productivity. • How organizations can create a culture of performance development.
Ed O’Boyle global practice leader, Gallup
Training Resource Management: Using Technology to Manage ILT Cost and ProfitabilityTraining Resource Management: Using Technology to Manage ILT Cost and Profitability Sanibel
Stephan Pineau founder and CEO, Training Orchestra
The term “technology-enabled learning” is used almost interchangeably with e-learning today. However, technology can be used in many ways to optimize all types of training and learning. According to ATD, 70 percent of formal training is conducted as instructor-led—what technology do you use to manage logistics and resource management, scheduling, administration, financials, and reporting for your ILT? In this session, you will learn about using technology dedicated to managing the business side of ILT with Training Resource Management Systems, including how TRMS differ from an LMS, and ways in which you can use TRMS to optimize your ILT budget.
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Business as UNusual: Becoming a Deliberately Developmental OrganizationCalusa Ballroom D-H
Robert Kegan author, “An Everyone Culture”
If a company so valued developing its people that it would seek to fashion a best-in-the-world incubator for growing personal capabilities, what would that culture look like?
Renowned Harvard professor and author Robert Kegan will share the results of his team’s scouring of the country for such cultures. What they found is a complete reversal of business as usual where most employees — at all levels — are doing a second job no one is paying them for: looking good, hiding weaknesses, managing others’ favorable impression of them. A Deliberately Developmental Organization (DDO) creates a safe enough culture for everyone to come out of hiding, to surface not only their strengths but their “growing edges,” so that one’s job becomes a tow rope. Learn how an organization and its people can help each other to get to the top of the mountain.
Three takeaways: • Learn the common features of DDOs: how they differently support and
challenge their people.• Learn the “business as UNusual” contract: new agreements about feedback,
about hierarchy, about mistake-making.• Learn the things you can do to begin exploring whether becoming more like a
DDO makes sense for you and your organization.
KEYNOTE ADDRESS | Wednesday, April 26 at 11:30 a.m.
EFFECTIVE. ENGAGING. CUSTOMIZED.
Learning solutions for the emerging workforce
Get started today! 913.268.4400 (EXT.3)
Creators of the Millennial Project
ttcInnovations.com
Leading Training Vendor
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EARN RECERTIFICATION CREDITS!
HR CERTIFICATION INSTITUTE (HRCI) This program 314988, has been approved for 10 HR (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM) Human Capital Media is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-SCP. CLO Symposium will qualify for 10 PDCs. Activity: 17-RF2R9
Defi ne your Wharton partnership.We o� er customized learning solutions that can have a measurable impact on your organization. Visit our website today to learn how.
execed.wharton.upenn.edu/empower
Learning Solutions for Organizations:
CUSTOM PROGRAMS
OPEN ENROLLMENT
ONLINE LEARNING
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GENERAL INFORMATION & DISCLAIMER
Registration and Information Desk Hours Location: Conference Foyer Monday, April 24 | 7a.m. – 5:30 p.m. Tuesday, April 25 | 7a.m. – 5:30 p.m. Wednesday, April 26 | 8a.m. – 12:30 p.m.Name Badges Please wear your name badge to all CLO Symposium events. Your badge is your ticket to everything: sessions, workshops, receptions and meals.
Attire Dress is business casual. To accommodate temperature fluctuations, we recommend carrying a sweater or jacket.
Wireless Internet Access Network: Network: Hyatt_Meeting Password: closym
Water Stations Complimentary water bottles and refill stations are located throughout the meeting space.
Charging Station A mobile charging station is located in the Conference Foyer at the Registration Desk.
Lost and Found All found items should be taken to the CLO Symposium registration and information desk.
Smoking The Hyatt Regency Coconut Point is a nonsmoking hotel. Please smoke only in designated smoking areas.
Disclaimer Should unforeseen circumstances prevent any of the named speakers from presenting at CLO Symposium17, every attempt will be made to find a suitable replacement of equal quality and relevance. CLO will not be responsible for any consequential or other losses resulting from such changes. Should the CLO Symposium itself be canceled for any reason, liability shall be limited to the registration fee paid. Chief Learning Officer will not be responsible for any consequential or other losses resulting from the cancellation of CLO Symposium17.
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AGENDA AT A GLANCE7 a.m. Registration Conference Foyer
8 a.m. Breakfast With the Champions Calusa Ballroom D-H Noon CLO Symposium Orientation Sanibel 1:15 p.m. Welcome Address Calusa Ballroom D-H 1:30 p.m. Opening Keynote Address | The Advantage of Disadvantage: How to Transform Adversity Into Action
Opening Keynote AddressCalusa Ballroom D-H
2:30 p.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Center for Applied Learning 3 p.m. Workshops Conquering the Great Divide: Building Consensus Between IT & CLOs Sanibel Linking Learning to Business Results
Conquering the Great Divide: Building Consensus Between IT & CLOsCaptiva
Building a Relevance Engine: Curation Strategies for High-impact Performance
Building a Relevance Engine: Curation Strategies for High-impact Pe Pine
Turning Managers Into Leaders: A Scalable, Collaborative Approach to Management Development
Turning Managers Into Leaders: A Scalable, Collaborative Approach to Management Development Estero A From Silos to Healthy and Happy: How Adventist Health System Is Transforming Its Learning Culture From Silos to Healthy and Happy: How Adventist Health System Is Transforming Its
Estero B Creating an Impactful Learning Culture at the Adecco Group Estero C
4:15 p.m. CLO Power HourCLO Power Hour Calusa Ballroom D-H Learning’s Role in Transformation Change Building a Culture of Learning at Dickey’s Barbeque Going Beyond the Motions with Job Rotations 5:30 p.m. Networking Reception Waterfall Pool Deck Hosted by Pearson
7 a.m. Registration Conference Foyer
7 a.m. Networking Breakfast Calusa Terrace Hosted by DeVryWORKS 8 a.m. Voice of the CLO Calusa Ballroom D-H 8:15 a.m. Keynote Address | Move Fast, Think Big: Building a Brand Leader
Keynote AddressCalusa Ballroom D-H
9:15 a.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Saba 9:45 a.m. Panel Discussion Calusa Ballroom D-H Millennial Leaders: A New Breed or More of the Same? Calusa Ballroom D-H 11 a.m. Workshops Navigate Change with Presence and AuthenticityNavigate Change with Presence and Authenticity Sanibel Riding the Digital Wave
Navigate Change with Presence and AuthenticityCaptiva
The Goldfish Glitch: Think Small to Win Big in Training Pine Leveraging Strategic Partnerships to Implement Innovative and Impactful Learning Technology Leveraging Strategic Partnerships to Implement Innovative and Impa Technology Estero A How to Implement Skill-based Learning in Your Enterprise Estero B Experimentation As a Driver of Innovation
How to Implement Skill-based Learning in Your EnterpriseEstero C
Noon Networking Lunch Calusa Terrace Hosted by Emory Executive Education
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1:15 p.m. Voice of the CLO Calusa Ballroom D-H 1:30 p.m. Keynote Address | Foreseeing the Next Big Innovations and Marketplace Risks
Keynote AddressCalusa Ballroom D-H
2:45 p.m. Workshops Calusa Ballroom D-H The Future of L&D: Becoming a Key Influencer in Your Company’s Retention and Success Strategies
The Future of L&D: Becoming a Key Influencer in Your Company’s Retention and Sanibel
The Evolution of Learning & Development at PVHThe Evolution of Learning & Development at PVH Captiva How HP Reinvented Learning & Development Using ‘Brain Candy’ Pine How Sally Beauty Is Using Technology to Move the Needle on Employee Engagement
How Sally Beauty Is Using Technology to Move the Needle on Employee Engagement Estero A The Most Important Employee Benefit You Can Offer (After Cash) Estero B How Do You Support a Learner-Driven Environment?
The Most Important Employee Benefit You Can Offer (After Cash)Estero C
3:45 p.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Saba 4:15 p.m. CLO Power HourCLO Power Hour Calusa Ballroom D-H Harnessing the Global Revolution in Learning Learning at Lucasfilm: A Star Wars Story Micro-learning BLOOMs at BCBSNC 5:30 p.m. Networking Reception Royal Palm Courtyard
8 a.m. Breakfast Calusa Terrace Hosted by DDI 9 a.m. Panel Discussion Taking on Learning’s Sacred Cows Calusa Ballroom D-H
10 a.m. Networking & Refreshment BreakNetworking & Refreshment Break Calusa Terrace Hosted by Center for Applied Learning 10:30 a.m. Workshops Developing Leader Agility in a Dynamic, Volatile and Uncertain WorldDeveloping Leader Agility in a Dynamic, Volatile and Uncertain World Sanibel Re-Engineering Performance Management
Developing Leader Agility in a Dynamic, Volatile and Uncertain WorldRe-Engineering Performance Management Captiva
Training Resource Management: Using Technology to Manage ILT Cost and Profitability
Training Resource Management: Using Technology to Manage ILT Cost and Profitability Pine 11:30 a.m. Closing Keynote Address | Business as UNusual: Becoming a Deliberately Developmental Organization
| Business as UNusual: Becoming a Deliberately Calusa Ballroom D-H
12:30 p.m. Networking Lunch Calusa Terrace
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