1

2013 Employment Related Services Salary and

Benefits Survey

Roger HorneBusiness Development Manager2013 ERSA Annual Conference

What we will cover

Background and methodology

Job titles

Salary survey results – by job roles

Salary survey results – benchmarking

Methodology

14 member organisations completed

Figures relate to May 2013

Corporate Staff and Delivery Staff

Medians calculated on samples of 5

Averages calculated on samples of 2-4

Size of Organisation

Average turnover/income - £71m (2012 was £61m)

Range £11.9m to £200m (2012 was £1.5m to £200m)

Total number of employees including Welfare to Work = 14,719 (8% increase from 2012) of which:

2,922 Corporate Staff

8,208 Delivery Staff

Total 11,130

Welfare to Work staff represent 75.6% of the whole workforce

Job titles

• Corporate

• Chief Executive Officer

• Managing Director/Chief Operating Office

• Head of Business Development (New for 2013)

• Head of Quality/Compliance (New for 2013)

• Quality/Compliance Manager

Job titles

• Delivery Staff• Operation Director• Senior Operations Manager(Cluster)• Personal Advisor/Employment Consultant• Tutor/Trainer/Coach• Employer Engagement Manager• Employer Engagement Consultant• Supply Chain/Subcontractor Manager• Delivery Centre Administrator (New for 2013)

Staff Turnover

A total of 3,393 Welfare to Work staff left during the period 30th April 2012 to 1st May 2013 (a total of 6,737 left during the 12 months up to 30th April 2012)

61.3% of Corporate Staff and 73.1% of Delivery Staff left voluntary

38.7% of Corporate Staff, 26.9% of Delivery Staff left involuntary

Absence rate for both Corporate and Delivery Staff is 3.3%

8

Results

Sample – percentage of participants by location

East Midlands London North East South East West MidlandsEast Midlands London North East South East West Midlands

Sample – percentage of employees by gender

Corporate Staff

Male-Full time Female-Full time

Male-Part time Female-Part time

Delivery Staff

Male-Full time Female-Full time

Male-Part time Female-Part time

Corporate Staff

CORPORATE STAFF MEDIAN BASIC SALARY

MEDIAN TOTAL COMPENSATION

Chief Executive Officer 130,000 188,143

Managing Director/ Chief Operating Officer

127,501 158,424

Head of Business Development (new 2013)

78,000 93,678

Head of Quality/ Compliance (new 2013)

67,620 78,502

Quality/Compliance Manager 42,741 46,402

Delivery StaffDELIVERY STAFF MEDIAN BASIC

SALARYMEDIAN TOTAL COMPENSATION

Operations Director 78,000 82,680

Senior Operations Manager (Cluster)

47,000 53,841

Operations Manager 32,000 35,085

Personal Adviser/Employment Consultant

21,250 23,687

Tutor/Trainer/Coach 21,500 23,117

Employment Engagement Manager

43,725 47,718

Employer Engagement Consultant

24,493 26,942

Supply Chain/Subcontractor Manager

43,000 46,402

Delivery Centre Administrator

16,000 17,040

JOB TITLES BASIC SALARY

Delivery Centre Administrator 16,000

Personal Adviser/Employment Consultant 21,250

Tutor/Trainer/Coach 21,500

Employment Engagement Consultant 24,493

Operations Manager 32,000

Quality/Compliance Manager 42,741

Supply Chain/Subcontractor 43,000

Senior Operations Manager (Cluster) 47,000

Head of Quality/Compliance 67,620

Head of Business Development 78,000

Operations Director 78,000

Managing Director/Chief Operating Officer 127,501

Chief Executive Officer 130,000

Corporate Staff / Delivery Staff

Chief Executive Officer by Income Band

MEDIAN

BASIC SALARY

MEDIAN

TOTAL COMPENSATION

Under £50m 98,333 118,962

£50m to £100m 138,973 183,711

Over £100m 250,400 302,285

Corporate Staff

CORPORATE STAFFBASIC SALARY TOTAL

COMPENSATION

National London National London

Chief Executive Officer 130,050 220,000 188,143 238,795

Managing Director/ Chief Operating Officer

127,501 131,000 158,424 142,675

Head of Business Development 78,000 80,000 93,678 93,678

Head of Quality/ Compliance 67,620 75,000 78,502 78,502

Quality/Compliance Manager 42,741 45,000 46,402 50,085

Delivery Staff

DELIVERY STAFFBASIC SALARY TOTAL

COMPENSATION

National London National London

Operations Director 78,000 70,000 82,680 80,750

Senior Operations Manager (Cluster)

47,000 44,566 53,841 49,838

Operations Manager 32,000 32,566 35,085 37,800

Personal Adviser/Employment Consultant

21,250 22,942 23,687 24,772

Tutor/Trainer/Coach 21,500 23,959 23,117 24,740

Employment Engagement Manager

43,725 42,500 47,718 47,700

Employer Engagement Consultant

24,493 24,946 26,942 30,692

Supply Chain/Subcontractor Manager

43,000 44,900 46,402 47,285

Delivery Centre Administrator

16,000 18,385 17,040 20,137

CORPORATE STAFFWITH A

CONTRACTED BONUS %

WITH AN ACTUAL

BONUS %Chief Executive Officer 76.5 64.7

Managing Director/Chief Operating Officer

77.3 36.4

Head of Business Development 70.6 64.7

Head of Quality/Compliance 50.0 16.7

Quality/Compliance Manager 51.4 31.4

DELIVERY STAFFOperations Director 60.9 15.2

Senior Operations Manager (Cluster) 32.7 14.5

Operations Manager 29.5 11.5

Personal Adviser/Employment Consultant

14.3 6.3

Tutor/Trainer/Coach 11.9 1.7

Employment Engagement Manager 46.7 20.0

Employer Engagement Consultant 29.7 10.9

Supply Chain/Sub Contractor Manager

18.9 8.1

Delivery Centre Administrator 13.1 3.3

Bonus Contracted / Achieved

CORPORATE STAFFLIFE

ASSURANCE %

MEDICAL CASH PLAN

%

HEALTH INSURANCE

%

Chief Executive Officer 100 11.8 76.5

Managing Director/Chief Operating Officer

95.5 4.5 90.9

Head of Business Development 94.1 17.6 70.6

Head of Quality/Compliance 93.3 13.3 50.0

Quality/Compliance Manager 51.4 17.1 20.0

DELIVERY STAFFOperations Director 76.1 15.2 47.8

Senior Operations Manager (Cluster) 69.1 7.3 41.8

Operations Manager 73.8 18.0 19.7

Personal Adviser/Employment Consultant

55.6 17.5 9.5

Tutor/Trainer/Coach 52.5 20.3 -

Employment Engagement Manager 48.9 11.1 53.3

Employer Engagement Consultant 51.6 15.6 18.8

Supply Chain/Sub Contractor Manager

51.4 18.9 24.3

Delivery Centre Administrator 50.8 13.1 9.8

Other Benefits

CORPORATE STAFF EMPLOYEE %

EMPLOYER %

Chief Executive Officer 7.5 14.1

Managing Director/Chief Operating Officer

8.0 8.0

Head of Business Development 5.0 6.0

Head of Quality/Compliance 5.0 6.0

Quality/Compliance Manager 7.0 8.0

DELIVERY STAFFOperations Director 5.0 6.0

Senior Operations Manager (Cluster) 5.0 8.0

Operations Manager 5.0 8.0

Personal Adviser/Employment Consultant 5.0 6.5

Tutor/Trainer/Coach 5.0 6.0

Employment Engagement Manager 5.0 6.5

Employer Engagement Consultant 5.0 8.0

Supply Chain/Subcontractor Manager 5.0 8.0

Delivery Centre Administrator 5.0 6.5

Median Pension Contributions

20

Benchmarking

Trend Analysis Percentage Changes

Median Basic Annual Salary

% change

2012 2013

Chief Executive Officer 137,500 130,000 -5.5

Managing Director/Chief Operating Officer

100,000 127,501 +27.5

Quality/Compliance Manager 31,724 42,741 +34.7

Operations Director 75,000 78,000 +4.0

Senior Operations Manager (Cluster) 55,000 47,000 -14.5

Operations Manager 30,000 32,000 +6.7

Personal Adviser/Employment Consultant 22,941 21,250 -7.4

Tutor/Trainer/Coach 22,170 21,500 -3.0

Employment Engagement Manager 35,000 43,725 +24.9

Employer Engagement Consultant 23,000 24,493 +6.5

Supply Chain/Sub Contractor Manager

32,000 43,000 +34.4

CORPORATE STAFF VS All Sectors

Chief Executive Officer +2.0

Managing Director/Chief Operating Officer +27.9

Head of Business Development +22.7

Head of Quality/Compliance +12.6

Quality/Compliance Manager +10.7

DELIVERY STAFFOperations Director +20.9

Senior Operations Manager (Cluster) -1.8

Operations Manager -20.6

Personal Adviser/Employment Consultant -22.5

Tutor/Trainer/Coach -24.0

Employment Engagement Manager +11.8

Employer Engagement Consultant -6.3

Supply Chain/Sub Contractor Manager +9.7

Delivery Centre Administrator -12.6

Percentage comparison with other sectors

CORPORATE STAFF VS All Sectors VS Private Sector

Chief Executive Officer +2.0 -19.4

Managing Director/Chief Operating Officer +27.9 +21.9

Head of Business Development +22.7 +14.0

Head of Quality/Compliance +12.6 +2.7

Quality/Compliance Manager +10.7 +9.8

DELIVERY STAFF

Operations Director +20.9 +12.0

Senior Operations Manager (Cluster) -1.8 -2.3

Operations Manager -20.6 -21.8

Personal Adviser/Employment Consultant -22.5 -23.1

Tutor/Trainer/Coach -24.0 -24.6

Employment Engagement Manager +11.8 +10.9

Employer Engagement Consultant -6.3 -6.8

Supply Chain/Sub Contractor Manager +9.7 +8.9

Delivery Centre Administrator -12.6 -13.1

Percentage comparison with other sectors

CORPORATE STAFFVS All

Sectors

VS Private Sector

VS Public Sector

Chief Executive Officer +2.0 -19.4 +0.9

Managing Director/Chief Operating Officer +27.9 +21.9 +29.2

Head of Business Development +22.7 +14.0 +23.0

Head of Quality/Compliance +12.6 +2.7 +13.0

Quality/Compliance Manager +10.7 +9.8 +11.1

DELIVERY STAFF

Operations Director +20.9 +12.0 +21.2

Senior Operations Manager (Cluster) -1.8 -2.3 -0.8

Operations Manager -20.6 -21.8 -20.0

Personal Adviser/Employment Consultant -22.5 -23.1 -21.3

Tutor/Trainer/Coach -24.0 -24.6 -25.8

Employment Engagement Manager +11.8 +10.9 +12.3

Employer Engagement Consultant -6.3 -6.8 -5.4

Supply Chain/Sub Contractor Manager +9.7 +8.9 +10.2

Delivery Centre Administrator -12.6 -13.1 -18.2

Percentage comparison with other sectors

CORPORATE STAFF Vs All Sectors

Vs Private Sector

Vs Public Sector

Vs Voluntary Sector

Chief Executive Officer +2.0 -19.4 +0.9 +8.2

Managing Director/Chief Operating Officer +27.9 +21.9 +29.2 +33.4

Head of Business Development +22.7 +14.0 +23.0 +26.1

Head of Quality/Compliance +12.6 +2.7 +13.0 +18.3

Quality/Compliance Manager +10.7 +9.8 +11.1 +14.7

DELIVERY STAFF

Operations Director +20.9 +12.0 +21.2 +24.4

Senior Operations Manager (Cluster) -1.8 -2.3 -0.8 +4.8

Operations Manager -20.6 -21.8 -20.0 -16.6

Personal Adviser/Employment Consultant -22.5 -23.1 -21.3 -18.2

Tutor/Trainer/Coach -24.0 -24.6 -25.8 -20.9

Employment Engagement Manager +11.8 +10.9 +12.3 +14.7

Employer Engagement Consultant -6.3 -6.8 -5.4 -3.6

Supply Chain/Sub Contractor Manager +9.7 +8.9 +10.2 +13.8

Delivery Centre Administrator -12.6 -13.1 -18.2 -12.4

Percentage comparison with other sectors

2013 vs 2012 Percentage comparison with other sectors

2013   2012

CORPORATE STAFF Vs All Sectors

Vs Private Sector

Vs Public Sector

Vs Vol Sector

 

CORPORATE STAFFVs

All Sectors

Vs Private Sector

Vs Public Sector

Vs Vol Sector

Chief Executive Officer

2 -19.4 0.9 8.2 

Chief Executive Officer

11.6 -7.2 11.8 20.6

Managing Director/Chief Operating Officer

27.9 21.9 29.2 33.4

 

Managing Director/Senior Operations Director

12.2 3.6 10.6 21

Head of Business Development (NEW FOR 2013)

22.7 14 23 26.1 

         

Head of Quality/Compliance(NEW FOR 2013)

12.6 2.7 13 18.3

 

         

Quality/Compliance Manager

10.7 9.8 11.1 14.7

 

Quality/Compliance Manager

-14.5 -15.4 -14.1 -10.5

2013 vs 2012 Percentage comparison with other sectors

2013   2012

DELIVERY STAFF Vs All Sectors

Vs Private Sector

Vs Public Sector

Vs Voluntary

Sector 

DELIVERY STAFF Vs All Sectors

Vs Private Sector

Vs Public Sector

Vs Voluntary

Sector

Operations Director

20.9 12 21.2 24.4 

Operations Director 21.5 9.1 22.1 29.9

Senior Operations Manager (Cluster)

-1.8 -2.3 -0.8 4.8

 

Senior Operations Manager (Cluster)

18 17.5 19.2 26.6

Operations Manager

-20.6 -21.8 -20 -16.6 

Operations Manager -20.9 -21.6 -20.5 17.2

Personal Adviser/Employment Consultant

-22.5 -23.1 -21.3 -18.2

 

Personal Adviser/Employment Consultant

-10.5 -10.9 -9.6 7.3

Tutor/Trainer/Coach

-24 -24.6 -25.8 -20.9 

Tutor/Trainer/Coach -16.3 -17.5 -20 -13.3

Employment Engagement Manager

11.8 10.9 12.3 14.7 

Employment Engagement Manager

-14.2 -15 -7.1 -4.5

Employer Engagement Consultant

-6.3 -6.8 -5.4 -3.6 

Employer Engagement Consultant

-10.4 -10.9 -10.4 -10.9

Supply Chain/Sub Contractor Manager

9.7 8.9 10.2 13.8

 

Supply Chain/Subcontractor Manager

-16.4 -17.1 -12.4 -12.4

Croner Reward Ranks

Rank 0Director

Rank 1Head of Function

Rank 2Senior Manager or Senior Specialist

Rank 3Middle Manager

Rank 4 Junior Manager

Rank 5Supervisor or Senior Technician

Rank 6Senior Clerical

Thank youQuestions?

Roger HorneBusiness Development Manager

e.roger.horne@ersa.org.ukt.07720 677500