1 © 2009 by Nelson Education Ltd.. 2 The Business of Business Travel Chapter 3

11© 2009 by Nelson Education Ltd.© 2009 by Nelson Education Ltd.

© 2009 by Nelson Education Ltd.© 2009 by Nelson Education Ltd. 22

The Business of Business The Business of Business TravelTravel

Chapter 3Chapter 3


ObjectivesObjectives

Classify Canadian business travel.Classify Canadian business travel. List reasons for business travel.List reasons for business travel. Explain the main differences between Explain the main differences between

business travel and vacation travel.business travel and vacation travel. Describe the MNEs of business travellers.Describe the MNEs of business travellers. Explain the difference between pure Explain the difference between pure

incentives and sales incentives.incentives and sales incentives. Tell how airlines compete for the business Tell how airlines compete for the business

of the business traveller.of the business traveller.


ObjectivesObjectives

Describe the efforts of car rental chains Describe the efforts of car rental chains and railways to meet the needs of the and railways to meet the needs of the business traveller.business traveller.

List the special services and facilities that List the special services and facilities that the accommodation industry offers the accommodation industry offers business travellers.business travellers.

Describe the work of business travel Describe the work of business travel departments and corporate travel departments and corporate travel agencies.agencies.

Discuss careers related to business travel.Discuss careers related to business travel.


Canadian Business TravelCanadian Business Travel

Domestic business travelDomestic business travel Business travel between the United States Business travel between the United States

and Canadaand Canada Canadian business travel to overseas Canadian business travel to overseas

countriescountries Overseas business travel to CanadaOverseas business travel to Canada


Business Travel and the Travel Business Travel and the Travel IndustryIndustry

The growth of business travelThe growth of business travel The travel industry as a supplierThe travel industry as a supplier The business travel bonanzaThe business travel bonanza The characteristics of business travelThe characteristics of business travel The cost factorThe cost factor


Incentive Travel ProgramsIncentive Travel Programs

Incentive travel definitionIncentive travel definition– A motivational awardA motivational award– Achieve sales goalsAchieve sales goals– Improve moraleImprove morale– Reduce employee turnoverReduce employee turnover

Characteristics of incentive travel programsCharacteristics of incentive travel programs Pure incentives versus sales incentivesPure incentives versus sales incentives


Transportation Systems and Transportation Systems and Business TravellersBusiness Travellers

Airline ServiceAirline Service

– Business class serviceBusiness class service

– Airport comfortsAirport comforts

– Corporate discountsCorporate discounts

– Corporate rebatesCorporate rebates Car Rental ServiceCar Rental Service Rail ServiceRail Service


Accommodation Services and Accommodation Services and Business TravellersBusiness Travellers

Hotels and MotelsHotels and Motels– Business class Business class

accommodationsaccommodations– Business facilitiesBusiness facilities– Other amenitiesOther amenities– Facilities for womenFacilities for women

Conference CentresConference Centres Convention CentresConvention Centres


Channels of DistributionChannels of Distribution

Business Travel Business Travel DepartmentDepartment

An In-house An In-house departmentdepartment

Versus the Versus the Commercial Travel Commercial Travel AgencyAgency

AdvantagesAdvantages

Corporate Travel Agency

Off-site agency Versus the BTD Mega-agencies Travel Management

Services

Documents

1 © 2009 by Nelson Education Ltd.. 2 The Business of Business Travel Chapter 3